Baptist Christian Hospital
Tezpur, AssamAssam, the land of hills and valleys, the land ofthe mighty river Grahmapictra, lies | Populstion in a wat
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in the northeastern corner of india. The name “Assam is derived from the term -22tel — = at
“ASon which, in Sanskrit, refers to unequal or unrivalled. This state is bordering | Theracy Vaan MaRFOrAN) —_TaAIwaZa FEA)
‘Arunachal Pradesh in the east, West Bengal, Meghalaya, Bangladesh in the | Pim ‘S556 60) a
west, Arunachal Pradesh, shutan. inthe north an | MME cI ZA
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Nagaland, Manipur, Mizoram, Meghalaya, Tripura in the south ASsam's economy | Ceeetncyat
fs based on agriculture and ol. Assam produces a significant part ofthe total tea | Bib
production of the world. Assam produces more than half of inla's petroleum, ES
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Society Name
Society Registration No
Hospital License No
FCRA Registration
PNDT Act Registration
Pollution Clearance
Fire and Emergency
Services
National Trust
806 exemption
Minority Status of School of
Nursing, 8CH, Tezpur
North Bank Baptist Medical Association, c/o Baptist Christian Hospital
5/63 of 1973-74 valid upto 08.06.2017
‘SHA/18 (Renewal), Schedule IV, Under Section 9 (2) of Assam, Health Establishment
‘Act, 1993. valid till 13.07.2016 (Applied for Renewal)
(020740009 Vide No 11/21022/62 (46)/85-FCRA Ill Dated: 08.03.1985
Ministry of Home Affairs
sued by the
Registered under Section 19 (1) of the Pre Natal Diagnostic Techniques (Regulation and
Prevention of Misuse) Act, 1994 (57 of 1994) valid tll 01.05.2018
“Consent to operate” under Water Act, 1974/ Air Act, 1981 (0.G. Set) till 31.03.2017
No Objection Certificate issued by the Office of the Director, Fire and Emergency
Services, Assam, Guwahati valid til 31.03.2017
Registered under the National Trust (for the welfare of persons with Autism, Cerebral
Palsy, Mental Retardation and Multiple Disabilities), Ministry of Social Justice and
Empowerment, Government of India, through Form ~B (See Regulation 7(2) Certificate
of Registration (under section 12(4) of the Act — Registration No:
120617131996011/MR/CP/Autism/MD
The donations to the Baptist Christian Hospital, Tezpur are exempted under section
806 of the IT Act vide Memo No: 12/80G(5)/CIT/GHY-1/2012-13/362531 dt: 14.11.2014
‘The Schoo! of Nursing, Baptist Christian Hospital is registered under the NCMEI, GOI. F.
No 946 of 2015/5581 dt 05.01.2016What’s
Inside
oN PAGE NO
1 About us 1
2 Vision and Mission 1
3 Organogram 2
4 Governing board 2
5 Unit Management Committee eZ
6 Report of the MD 3
7 Experiences and Challenges 4
8 Statistics 5
9 Financials 6
10 Report of Administrator 7
11 Report of Medical Director 9
12 Report of Dy, Med Dir (HR & QM) 10
13 Report of Nursing Superintendent 1
14 Big Little Miracles 2
15 Report of Principal, School of Nursing 3B
16 Report of Principal, Community College 14
17 Report of Project Director 16
18 Report of Co-ordinator, Research 16
19 Challenges 18
20 Gratitude 19
21 Support 20
Cover Page: Painted by the Il yr GNM Batch (Batch of 2014)The loge for the hospital signifies
About Us
The Baptist Christian Hospital is situated on the North Bank of the river
.Brahmaputrain Tezpur (Sonitpur District) of Assam in North-East India,
The story of the Baptist Christian Hospital began 60 years ago as @ small
dispensary and general hospital. The hospital has been regarded as the
premier institution providing quality health care at an affordable cost and is
‘open to all patients irrespective of financial status, caste, ereed or religion.
Over the years, our commitment to compassionate care resulting in
transformation of individuals and communities have been consistent. By
continuing to provide excellent patient centered care, teamwork, education,
community development, collaboration with various government and non-
governmental agencies and conducting research to demystiy illnesses, we are
committed to delivering the best health care and saving lives.
‘The tea leaf signifies our location
‘The Cross on the leaf depicts that that it isthe center of transformation in the
region
[And the hand holding the leaf pictures the fact that we are in God's hand
Biving life and growth to the community we serve
Vision
Fellowship for Transformation
Through Caring
ACH sa fellowship of individuals that contribute to the transformation of communities
Mission In Assam and Arunachal Pradesh with a focus on the poor and the marginalized through
ho
appropriate health care training, research and community development, in
the name and Spirit of Jesus Christ
‘The number of patients who visit the Baptist Christian Hospital averages around 90000 per year. For many
the ultimate destination in their quest for health. They come with a foreknowledge that thei
limited
resources, religion, caste and creed will not remain an impediment in accessing quality health care
at BCH.LD)
Dr. Vijayanand ismavel Chairman
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2. Mr-Jagdish Solanki
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415, Ms. Pratima HainaryReport of the
Managing Director
Dr. Koshy C. George
| have immense joy to present the annual report for the year 2015-16. During this year our main focus was on
Improving patient care and providing high quality of care that is accessible to all.
Putting patients first means we are sensitive and responsive to their needs, and those of their families. Not only
» but the
are we committed to providing exceptional service to our patients at a cost that is affordabl
compassion, kindness and respect that turns care into caring. We aim to create an environment that every
encounter at BCH will be as positive as it can and a life changing and transforming time for our patients and
families.
{As part of our commitment to recruiting and retaining the best, we strengthened our recruitment process and
we continuously seek new tools and standards to enhance safety, quality and patient care. As one example,
unlike most hospitals, we were willing to shut down our services to ensure that doctors and other staff have a
time for rest and reflection to ensure their commitment towards providing quality care and making BCH one of
the best hospitals of this region.
With our commitment to quality, our decision to pursue the NABH quality standards helped us to continuously
assess and improve the quality of care we provide to our patients. Measuring quality in healthcare spans every
component of the patient and family experience as well as that of a hospital's physicians, employees and the
community it serves.
Everyday, individuals from all levels of our organization come together to serve our patients, their families and
‘our community. They work not 2s individuals but as a team, striving toward a common goal ~ Fellowship for
transformation through caring. It is this approach that allows us to treat our patients not just medically, but
spiritually and emotionally. It inspi
5 us to ask how we can find new and better ways to exceed the expectations
of our patients. Through the year we were called to treat more patients for more serious injuries and illnesses
and every member of the team went the extra mile to ensure that the best was provided to those who came.
‘The Baptist Christian Hospital has made @ commitment to serve the community and this year we were able to
move it
the community as teams and provide expert care and medications with our community health team.
‘The needs in the remote villages of our country are unheard and unmet and we strive to ensure that they will be
reached through our teams.
The community health team continued to move into the communities with v
us programs that seek to
empower the people of the region while ensuring they meet the needs of the health of the community.
This annual report highlights the dedication of our staff, our exceptional service, our quality programs and
services and our commitment to growth. But most of alt reflects the faithfulness of our God who called us to
be a part of the miracle He is working out in this part of the country. | am privileged to be part of this team that,
is strong and willing to break through barriers that hold us back from giving the best back to the Lord,“| encountered the love of God
in a way that opened my heart
to know Him more and to enjoy
His presence in my life. The
Word has never been so
enlightening as it is now”
-Doctor
“| was able to
serve God
through my
time at BCH
when |
ministered to
the sick”
Pharmacist
“Walking for more
than 2 hours
through a fore
and crossing riv
to reach the
was an experience
of a lifetim
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patient leave
the hospital
Naa
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Sera
“Joy to reach out to
the poor and needy”
-CHDP Staff
“Working in a team
that was helpful and
understanding was very
encouraging”
Doctor
“Challenges faced —
Increased
workload, inadequa
te infrastructure
and equipment”
-Staff Nurse
“| was able to grow
and build my
confidence and
efficiency”
-Staff Nurse
Experiences &
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« Establishmment (28.29%)
= Administrative (2.35%)
= HRD (3.4256)
1 Pharmacy Supplies (8.19%)
‘= Hospital (Other) Supplies (11.55%)
‘Maintenance (4.7656)
Vehicle (0.27%)
‘sti (3.32%)
«Charity (18.036
‘= Outpatient income (29.5%) ie EOS)
1 Training (3.4%) sw Taxes (0.53%)
‘Grants & Other Sources (2.2%) “5 Nursing Schoo! (4.63%)
"inpatient income (65.9%) 1m Depreciation (5.39%)
= Other Expenses (9.27%)
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TeapuriasonReport of the
Administrator
‘Me Jogish ch Soonti
‘Administrator
‘We are extremely grateful to the Lord for providing our needs in terms of
finances, personnel, equipment’s and infrastructures during the year. The major
femphasis this year was to make an action plan on implementation of NABH
standards, start documentation of SOP's processes and awareness among all levels of,
staffin order to achieve NABH Accreditation.
‘The internal audit conducted by Grant Thornton in Oct, 2015 helped us understand the
_gaps and provided framework for Implementation of various SOP’s for Hospital.
HIGHUGHTS OF THE YEAR:
‘+ FORA Renewal granted by the Ministry of Home Affairs vide letter
dated. 20/05/2016 fora period of five years wed. 111.2016
+ Consent Letter from Pollution Control Board granted tll 31* March
2017
+ Schoo! of Nursing, BCH was awarded Minority Educational
Institution status from NCMEI, Government of Inca vide letter
dated 03.12.2015,
+ Cortificate of Registration under PNDT Act.1994 valid upto
o1yos/2038
‘+ Renewal of No Objection Certificate of inbuilt Fre Fighting/Fire
Prevention & Fire safety Measures granted and valid up to
1.032017
+ Hospital License valid up to 13.07.2016
+ Continue to partner with various Governmental agencies to provide
{quality cae tothe poor and marginalize.
| am extremely grateful to the staff for ther cooperation and everyone whe contributed for the development of hospital, We look
forward to the coming year with much joy for what the Lord Jesus has instore for us.+ Renovation of Surgical ward
Pie Chart of the Maintenance Work for 2015-16
+ Transforming old Kitchen into new ward
Miscellaneous
— 7 sepemy —_*- inten toca ee
coisras wn
4.67%, ef + Laundry shed
somes + extension of Oxygen Room
+ Floor Tiling of OFD Hall waiting area
+ Refurbishing of incinerator
+ Installation of shredder machine
+ Construction of waste dsposal room with
chambers
497% oa, + Purchase of color coded waste collection Bins
+ Construction of Nurses Hostel work's in progress
+ Installation of 6 CCTV cameras fr security
IMPROVEMENT IN PATIENT FACILITESReport of the
Medical Director
\We experienced God's goodness and mercies in aur lives and families during the past year. Many patients
Dr. Asolie Chase
and relatives who passed through the gates of the hospital were blessed by His healing mercies, as the
Gospel was shared in Word and Deed,
We are especialy grateful forthe spirit of unity among the BCH family during the challenges we faced. It
was encouraging to see the selfless service rendered by the staf as they worked not for earthly gains but
fora higher cause.
\We thank God for enabling us to reach out to the
‘community this year and conducting various eamps in
the remote regions around us. We are indebted to
the many doctors and volunteers who visited and
helped us in times of need during the pas year.
Dr. Shafini Beryl graduated as the first candidate of
the IPPC course conducted with the University of
sydney.
We also praise God for opening the doors for our
doctors to pursue their post-graduation inthe
departments of Internal Medicine, child
Health, Obstetrics and Gynecology and Orthopedics
at CMC Vellore and Ludhiana and we look forward to
‘them joining us after thelr course.
The laboratory has done exceedingly well in
‘maintaining the quality and accuray of tests done in
‘ur hospital. The volume of work and quality of the
para-clincal and laboratory departments have been
remarkable and we thank the teams involved for
being focused and compassionate.
Please continue to pray for more people to join us in
‘our mission and expand the work being done here.Report of the
Dy. Med Director (HR & QM)
Dr. (Maj). Vikrant Milton
HR Report
We Invest in People
|What does it take to employ and retain @ Christian health care
professional? What would it take for a Christian heath care
professional to continue to serve in the organization amidst the
dynamic and rapidly changing environment? These are the
‘questions which we have grappled with during the past year.
We at Terpur believe that spitusl enrichment and capacity
building are the biggest welfare measure for cur employees
today. They develop and refine us both individually and
professionally and ensure safety and positivity at work place
‘Some ofthe major trainings conducted in 2015-16 were
+Health Care Communication, Medico Legal Aspects & ACLS
for doctors & nurses
‘+ BLS, Fire Safety & Occupational Hazards fr all employees
+ Need focussed trainings: Dil Se for Nursing Tutors, Social
‘Mapping and Community Mobilization for CHOP Staff and
‘many others.
+ Continuous In-Service trainings for all echelons of staf
Including mortality & clinical audits.
We give all honour & glory to God for his hand of comfort and
protection on our employees and their families and for showing
Us the right paths to take, We thank you all for your constant
prayer and encouragement. Please continue to pray for us as we
‘endeavour to manage Human Resources to bulld our
institution's Human Capita.
‘eternal Quay is maintained in bacterloey
laboratory with ATCC strains
Quality Report
‘The foundations were laid with large stones of
good quality..1 Kings 7:10
‘Our Father wants excellence in what we build and the work we
do. Quality is Inherent to Kingdom Values and should be
‘reflected in all that we do.
‘We at Tezpur constantly endeavour for continuous qualty
‘improvement in our healthcare delivery. Some of the major
intatves in 2015-16 towards this were-
‘+ Formulation & implementation of Infection Control and Bio
‘Medical Waste Management protocols & training of the staff
forthe same
+ Environmental urvellance for HAL, VAP, CRUTI& SS
+ Nursing manpower planning as per NABH guidelines
+ Designation of Ward Managers & conducting nursing audits
‘+ Revision of medical & nursing documentation formats
‘+ Renovation of hospital wards which are now mare greener
With lesser carbon footprint
‘+ Formulation of hospital policies and manuals as per NABH
standards which is work in progress
‘The NABH standards provide @ good benchmark for Quality
Management System, We have started the NABH Accreditation
process which is @ paradigm shift from the traditional way of
‘working of Medical Missions and is a change management and
‘ves us an opportunity to interalise the attitude of quality care
‘and learn and grow 2s an institution. More than getting
‘Accreditation Quality Management is about efficiency and
‘effectiveness in our healthcare delivery. Quality Management is
‘a balance where on one side we need to be related to the poor
and the marginalised and on the other side are limited resources
‘and mounting costs
‘Quality a habit, not an act. Continuous improvernent of quality
Jn our health care delivery Is @ journey not a destination. The
Journey continues.
‘The Clinical Biochemistry Department has also been
paced mong the top 10
among the 4000 lboratores hat partipated
some ofthe parameters
eC)
countrywide and scored 90 percentile inthe monty
rogram for CMC, Velo FOAS Jo 2015 to De 2015.
P+ caasconduced by ladon Assocition of
Mecical Microbiologists (AMM). 4Report of the
Nursing Superintendent
Mrs. Vijaya Solanki
O give thanks to the Lord for He is good for His mercy endures forever. Ps. 136:1.
{thas been another wonderful year of watching our nurses develop and come te be more
‘confident in the cal that God has placed on each of thelr ves.
‘The nursing services continues to remain as the largest department in terms of manpower. really
thank Got for their hard work and team workin nursing service. The past year has been eventful
with many opportunities for learning and change.
Achievements of the year
+ Regular in-service traning for nurses and housekeeping staff to enhance quality of
* Introduction ofthe one week induction program for newly recruited staff nurses.
+ Training of allnurses and support staff in Basic Life Support.
Renovation of wards and improvement of facilities for patient care.
+ Review and revision of nursing care documentation.
+ Seminars and Spiritual meetings with the ENF! national leaders
‘Staff retention and infastructute of staff accommodation continues to be ach
ge Please
continue to pray as steps are taken towards improvement in uality nursing care.The Pediatric and Neonatal Intensive Care at BCH, Tezpur
takes care of critically ill neonates and children,
The NICU in our hospital serves as a Level 2 NICU with
facilities for ventilation. Sick neonates are referred from
nearby hospitals and also brought from far flung villages
with prematurity (babies weighing as low as 1 kg) and
birth asphyxia of various stages.
There are several examples of God's faithfulness and His
work in this place. We have truly experienced the joy of
healing along with parents and family and we are indeed
blessed to serve the poor and the marginalized and
provide high quality care at a cost affordable to them. The
smile and happiness on the face of a child and their
parents are a reward . We are unable to express in words
our heartfelt gratitude to all who have prayed and
financially contributed for the ventilator. This has
enhanced our ability to provide life-saving care.
Dr R.S. Wungramthing
Paediatric IntensivistReport of the
Principal, School of Nursing |
Ms. Eba Basumatary
.
Revised syllabus introduced during this academic year.
New teaching staf joined the schoo! after their
training.
Tutors invited as guest faculty for conference at state
level
Students won awards at the State and National level of
the Student Nurses Assocation.
‘Tutors involved in change management as the hospital
moves towards NABH accreditation.
OP's standards of nursing care and infection control
manuals developed by the tutorsReport of the
Principal, Community College
Mrs. Lily Kent
First batch of 18 students successfully completing the course and graduated.
‘The second batch was started in Oct 15 with 11 students
New course added - pharmacist assistant.
Plans to add new courses for the next academic year (2016-17)
Placement
All glory and honor to the Lord fr his unfailing love and for seeing us through.Report of the
Project Director and Coordinator Research
Dr. Pratibha Milton
Chitdren are ike buds in a garden ond should be carefully and lovingly nurtured, as they are the
{future ofthe nation and the citizens of tomorrow ~ Jowahoarll Nehru
The Community Health Development Program at Tezpur continued its work with children in difficult
lrcumstonces and had the privilege of walking with communities in finding ways of keeping ther
healthy, protected and able to find their potential, through programs for dlsabilty, prevention of
human trafficking and abuse and faclitating safe migration. Complex situations requiring varied
strategies and involving all stakeholders to be atively involved.
‘The team grew incapacity, young people were abe to take up more responsibilty and leadership roles
and do more.
(Our workin Sonitpur district finaly started with Ivelhoods and a disability program and doors were
‘opened for us to go back into Arunachal Pradesh with 2 program for prevention and education on
hepatitis B where there is high prevalence
With grateful hearts we acknowledge our partners CBM, TEAR UK, ICCO, APPL Foundation and many
other friends and well wshers who came along side and made a ifferencein the lives of our children,
\We thank our Lord Jesus Christ who has enabled us, equipped us and has given us the prvlege of this
beautiful journey.
“We do not ask to walk smooth paths nor bear an easy load.
‘We pray for strength and fortitude to climb the rock strewn road.
Give us such courage we may scale the hardest peak alone
and transform every stumbling block into a stepping stone”
Gail Brook Burket
RESEARCH
‘The esearch department of Saptist Christian Hospital continues inquires into various health aspects ofthe populations it
‘serves. This helps us to serve them better and also practice evidence based care in etical areas.
Some ofthe maloreterch studies underway rng 201-16 were fi
+ The ATTEND- Trial Family Led Rehabilitation after stroke in India G
+ stroke unt Establishment of Stroke Registry and Evaluation of Stoke Unit Care and ts Impact ina secondary Care
setting
+ Snake bit: A national study of snake envenomation syndrome ~specescorelaton and cnc outcomes of snakebite
+ A community based delivery of comprehensive HBV caren Arunachal Pradesh, Ina Population Screening and
Linkage tare
+ Two proposals were approved by ICMR and are pending release ofthe research gant.Quality Health Care
Accessibility to the poor
Prevention of Trafficking
Mental Health
Rights for the disabled
Child abuse
Palliative care
Infectious diseases
Alcoholism
Drug Abuse
Intensive Care
Teenage Pregnancy
Young Hypertensives
Balancing work, family and
rest
Unknown diseases
Increasing disparity in health
Unsafe roads
Education
Standing in the gap
Keeping the visionRihon Daimart
Minister, Social Welfare
Director, Social Welfare Department
Dy. Director, Socal Welfare Department
‘Chairperson (ACPCR)
Commissioner, Disabilities
Chairperson, suc connien i pteciont
ewe
Deputy Commissioner, Sonitpur District
Deputy Commissioner, Udalguri District
Superintendent of Police, Sonitpur
District
Superintendent of Police, Udalgurt
Distt
DHS, Sonitpur District
DHS, Udalgur District
Social Welfare Officer, Tezpur
Block Officer, Udalguri
Gerald and Wendy Cowles, Grace Babies
‘Ajay and Kriti Goenka
Renu John
‘Shoma Baidya
Elizabeth and Sam Ninan
Mona and Thilak Jepagnanam
‘Sampath Kari
Vinu George
Emel
Mal
coat
cual
CMC, Vellore
‘EMG, Ludhiana
PIMS, Pondicherry
CIHSR, Dimapur
TTerpur University
155, Base Hospital
‘Amit Sinha, SALT, Kolkata
Rohith and Kim Jesudas
Sushil and Florence Sethi
Giobal Open University, Nagaland
‘Commissioner Income
Tax, Guwahati
Samuel Das, Asst. PF
Commissioner
Regional PF commissioner
‘Asst. Commissioner of
‘Taxes, Tezpur
Manoj Fogla, Advocate
Inspector of Drugs, Sonitpur
ASEB
Commissioner Secy, Lab &Empl
Sunny Philip, Transformalife
MPa
EBC, Terpur
NBBCA
GLchurch
‘CNI Church
Mrs. Sujetha Peters, CAL
NABH Consultant
‘Mr. Sunny Philip
TransformAtife
The Dr. Sushil and Florence Sethi
Student Nurses hostel is nearing
completion and can
accommodate 120 students. We
thank the Sethis for their
generous financial support and
their continued prayers
ELC
NELC
Catholic Hospital, Borgang
Himadri Pathak, WHO
‘Swifeware Solutions
IM, Chennai
Tearfund, UK
Stop the Traffik
(CBM, Australia
Foundation of Hope and Grace
BMS Foundation
acc
reco
[APPL Foundation
Mobility india
Motivation, India
Bethany Society, Shillong
Ferrendo Center, Shillong,
ABSU, Udalgurt
AATTSA, Udalguri
ASA, Udalgurt
Eunice and Jasper
Daniel Hendrix
ST ta ety‘Operation Theatre (2
Increased patient waiting
units required) time ASOOOD! || 27,000
Staff Quarters Proper accommodation for
(5 Units required) all staff 5.00 00 ooo
PATIENT CARE
Food for two weeks for a patient 2500 7
Maintaining one free bed for one month 16,500 180
Supporting one free clinic 75,000 800
EDUCATION
Scholarship for a GNM student
(monthly contribution) st eae
Scholarship for a GNM student —- a
(early contribution)
36,000
19,000
60
390
1800
250
2500
25,000
13,000
275
1250
170
1700BAPTIST CHRISTIAN HOSPITAL
Mission Chariali,
Tezpur, Dist. Sonitpur,
‘Assam. India
Pincode: 784001
Phone: +91 3712 255162
Social Media
Emait tezpur@eha-heath.org
Web: wiww.bchtezpur.org
Facebook: Bchtezpur
Field Office
ADWR - CHOP
Near Golma ASTC Bus Depot
Udaigur, Dist. Udalguri
Assam. India
Phone: +91 0435728111