BRANDON ROCKWELL

1001 Tivoli Crescent Apt. 204, Virginia Beach, VA 23453

C: (315) 767-5098

rockwell_brandon@hotmail.com

PROFESSIONAL SUMMARY
Accomplished recent graduate with academic experience in business, economics and accounting.
Strengths include leading projects and learning new concepts with ease.

SKILLS
Strong organization
Excellent attention to detail
Expert in customer relations

Computer proficient
Excellent communication skills
Energetic and proactive

WORK HISTORY

Associate - Project Management

A. Reddix & Associates, Inc. (ARDX) - Norfolk, VA
02/2013-08/2013
Effectively organized and facilitated web based seminar (webinar) events, held over the online
conferencing platform WebEx, in order to educate, train, and integrate stakeholder operations with
the health care reforms outlined in the Patient Protection and Affordable Care Act (PPACA).
Diligently compiled relevant webinar event data from various sources including other internal
departments such as the registrar, an online member registration portal, google analytics, as well as
source data extracted from e-mail marketing and promotional campaigns; imported data to relative
excel worksheet and formatted into organized table.
Arranged and manipulated data categorically using excel pivot tables and report filters to develop
corresponding charts designed to illustrate and compare data tendencies graphically.
Accurately and methodically developed excel metrics reports using both logical and numerical
functions within excel in order to identify significant patterns and/or irregularities concerning preestablished attendance criterion. Also, employed inferential statistics to determine likely cause of
outliers as well as forecast the likelihood of future occurrence.
Authored and constructed executive summary reports by extracting value analysis computed in
excel and transcribing it into a concisely written and dynamically structured tool for practical use
in future managerial decisions.
Scrutinized every deliverable prior to submission for the slightest inconsistencies in formatting,
calculation, diction, and even color scheme to ensure the integrity of every report was evident at
first glance. Also, prioritized and consistently met team deadlines.

Senior Support Professional - John Hancock Life Insurance Co.

Stream Global Services, Inc. - Watertown, NY
07/2011 - 04/2013
Productively serviced existing traditional and variable life insurance policies by answering customer
inquiries, filing claims and designating work orders to appropriate departments.

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call
center environment.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Student Intern- Emergency Room Simulation Lab
Washington Hospital Center - Washington, DC
05/2007 - 08/2007
Contributed to the development and implementation of simulated virtual scenarios; using
state-of-the art computer operated maniquins in order to train, test and assess the procedural
knowledge of health care professionals.
Assisted in outlining proposals for government grants to finance the acquisition of new
medical technologies.
Designed and distributed surveys for hospital employees and patients in order to guage the
respective strengths and weaknesses of medical services provided as well as arranged the data into
organized charts.

EDUCATION
Bachelor of Arts: Applied Mathematics for Business
University of North Carolina at Charlotte - Charlotte, NC
Emphasis in Finance and Risk Management Insurance
Statistical Analysis, Accounting and Economics coursework
[3.4] GPA
Bachelor of Science: Mathematics / Psychology
University Of North Carolina at Charlotte - Charlotte, NC

2011

2010

Minor in [Actuarial Mathematics]

Member of [Actuarial] Club
Member of National Honor Society- Pi Mu Epsilon
Recipient of [S.M.A.R.T.] Scholarship
Deans List- 7 Semesters
Member of National Honor Society- Psy Chi
[3.5] GPA
Associate of Arts: General Studies
Louisburg College - Louisburg, NC
Member of National Honor Society-Phi Theta Kappa
Graduated-Magna Cum
Laude
[3.83] GPA

2006