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3Replies Latestreply:Oct23,20149:14PMbyJohnBurton
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SaumyaGovil
Aug31,20098:07AM
ArchivingEmailsinCRM
ThisquestionisAssumedAnswered.
HiExperts,
IamtryingtoarchiveEmailsrecievedintheCRMsystem.
Todoso,IamtryingtoscheduleaSARAjobtoarchiveWORKITEMSinthesystem.
ButwhenItrytoexecutethereportWORKITEM_WRIintestmodeandentertheparameters,Igetthe
followingerror:
"Noworkitemsforarchivingexistforyourselection".
Isitthecorrectwaytoarchiveemails?Else,whatistheexactproceduretobefollowedforthesame.
Anyhelponthesamewouldbehighlyappreciated.
Regards,
Saumya
HelpfulAnswerbyAjayKumar
4291Views
Topics:customer_relationship_management
AverageUserRating
(0ratings)
HelpfulAnswer Re:ArchivingEmailsinCRM
Hello,
WorkItemsarchivingandEmailarchivingisentirelydifferent.
ImportanttablerelatedtoCRMEmails:
1.CRMD_ERMS_HEADERStatisticaldataheader
2.CRMD_ERMS_STEPStatisticaldatastep
3.BCST_SRStatusofSendOrders
4.SOODObjectDefinitionWhenemailcomestoSAPsystemthenthistableisupdated.
5.SOC3DBforobjects(import/export)Thistablecontainsthecontentinformationoftheemail.
6.SOFFCONT1TableforDocumentContents(import/export)Attachmentsareupdatedinthistable
7.SOFFLOIOInstancesofLogicalInformationObjectsOnlyoutgoingemailslogicalIDare
updatedinthistable
8.SOFFPHIOInstancesofPhysicalInformationObjectOnlyoutgoingemailsphysicalIDare
updatedinthistable
9.SOFFPHFKFileNameofLastCheckout.
Thereare2thingsthatyouhavetoconsiderinordertoarchiveEmails:
1.RelocateattachmentsfromIncomingandoutgoingmailsorattachmentsfromSAPOfficefromtable
SOFFCONT1table.
>>ForRelocationyouhavetorunprogramRSIRPIRL
2.ArchivingofemailsintextformatfromSOC3
https://scn.sap.com/thread/1461007
1/3
8/17/2016
ArchivingEmailsinCRM|SCN
>>ForarchivingemailtextinsapofficeyouhavetorunMassarchivngprogramfromtransaction
SOY8.
Suggestion:IfyouareconcernedonSOFFCONT1table(Normalyitconsumesmorespacein
database)thenjustruntherelocationprogramwithallrequiredconfigurations.
AsemailinformationinSOOD,SOFM,&soonwillnotoccupymorespacesoyoucanconsidernotto
archivethis.
Hopethisinformationwillhelpyou.
Thanks,
Ajay
Like(0)
Re:DumpwhilecancellingLeadinWebui
HelloSaumya,
Ingeneral,theICWebClientsupportstwodifferentchannelsforemails
:
SAPConnect(**USEDINGLANBIA**)
ICI(IntegratedCommunicationInterface)
IfyouuseSAPConnect,allincomingemailstriggeraworkflow.Acorre
spondingworkitemisgeneratedrespectivelyandbusinesscontent(busin
esspartner,campaignandsoon)isdetermined.Theemailitselfissto
redintheformofanSAPOfficedocumentontheCRMserverandreferenc
edbytheworkitem.
Iguessthatbeingthecasetheseemailswouldexistasworkitemsands
houldbearchivedusingthearchivingobject"WORKITEM"WorkItemsfrom
WorkflowSystem.Isthisthecase?
InyourcaseIunderstandtheworkitemstobearchivedarenotselectedorifselectedandstillnot
recognised
refeross1583951:Archiving:Resultofselectionisempty
AlsoreferOssnote573656and621258.
Forgeneralarchivinginformationrefer
http://help.sap.com/saphelp_nw04/helpdata/en/8d/3e4bb1462a11d189000000e8323d3a/frameset.htm
Regards,
ReshmaRao
Editedby:ReshmaMohanRaoonOct13,20119:50PM
Like(0)
Re:ArchivingEmailsinCRM
HiAll,
SAPNote904711alsohassomeusefulinformationabouthowto"archive"emailattachmentsona
separatecontentmanagementserver(ratherthanstoringtheattachmentsintableSOFFCONT1).As
attachmentsareusuallythelargestandmostproblematicpartofemails,thisisagoodfirststepto
freeingupdatabasespaceandimprovingsystemperformanceforemails.
I'vealsowrittena shortarticleaboutemailarchivingthatmayhelp.
Bestregards,
John
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