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Business Environment
Chapter 1
McGraw-Hill/Irwin
Operational
Excellence
Strategy
Product
Leadership
Strategy
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Organizational Structure
Decentralization is the delegation of decisiondecisionmaking authority throughout an organization.
Personnel
Vice President
Operations
Chief Financial
Officer
Treasurer
Controller
1-3
Process Management
A business
process is a series of
steps that are followed in order to
carry out some task in
a business.
R&D
Product
Design
Customer
Manufacturing Marketing Distribution Service
Large
inventories
Work in
process
Finished
goods
Materials waiting
Completed products
to be processed.
awaiting sale.
Partially completed products
requiring more work before
they are ready for sale.
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Lean Production
Identify value
in specific
products/services.
Identify the
business process
that delivers value.
Organize work
arrangements around
the flow of the
business process.
Continuously pursue
perfection in the
business process.
Create a pull
system that responds
to customer orders.
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Lean Production
The five step process results in a pull manufacturing system
that reduces inventories, decreases defects, reduces
wasted effort, and shortens customer response times.
Customer places
an order
Create Production
Order
Generate component
requirements
Goods delivered
when needed
Production begins
as parts arrive
Components
are ordered
1-7
Theory of Constraints
A constraint (also called a bottleneck) is anything that
prevents you from getting more of what you want.
The Theory of Constraints is based on the observation that
effectively managing the constraint is the key to success.
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Theory of Constraints
Only actions
that strengthen
the weakest link
in the chain
improve the
process.
2. Allow the
weakest link to
set the tempo.
3. Focus on
improving
the weakest
link.
1. Identify the
weakest link.
4. Recognize that
the weakest link
is no longer so.
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Six Sigma
A process improvement method relying on customer
feedback and fact-based data gathering and analysis
techniques to drive process improvement.
Refers to a process that
generates no more
than 3.4 defects per million
opportunities.
Sometimes
associated
with the term zero
defects.
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Six Sigma
Stage
Define
Measure
Analyze
Improve
Control
Maintain
professional
competence.
Competence
Follow applicable
laws, regulations
and standards.
Confidentiality
Integrity
Abstain from activities that
might discredit the
profession.
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Credibility
Disclose delays or
deficiencies in information
timeliness, processing, or
internal controls.
Corporate Governance
The system by
which a company is directed
and controlled.
Board of
Directors
Incentives and
monitoring for
Top
Management
To pursue
objectives of
Stockholders
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A process used
by a company to
proactively identify
and manage risk.
Customers
Employees
Suppliers
Communities Stockholders
Environmental
& Human Rights
Advocates
End of Chapter 1
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