STUDENT ID NO MULTIMEDIA. & UNIVERSITY MULTIMEDIA UNIVERSITY SECOND TRIMESTER SUPPLEMENTARY EXAMINATION, 2008/2009 SESSION TER2611 - ENTERPRISE RESOURCE PLANNING (All sections / Groups) 3 FEBRUARY 2009 9,00 a.m. ~ 11,00 a.m. (2 Hows ) INSTRUCTIONS TO STUDENTS 1. This Question paper consists of 6 pages (including cover page) with 3 Sections only. 2. Attempt ALL questions in Section A and Section B. Attempt TWO out of THREE questions in Section C. 4, Please print all your answers in the Answer Booklet provided.TER26I ENTERPRISE RESOURCE PLANNING. FEB 2009 SECTION A Identify the choice that best completes the statement or answers the questions. Each question carries 1 mark. L Which of the following are benefits to CRM? A Lower costs B_ Higher revenue C__ Improved strategy and performance measurement D_ Allof the above ‘What software enables systems to exchange data without complicated software links? A ABAP modules B Web services C Legacy systems D_Best practices Which of the following are remuneration elements of an employee's pay? 1 Employees contributions TI Gratuities Til Overtime IV Sick pay I, Wand Ill 1, and IV I, Mand IV Ui, I and IV yomD> are often allocated based on total machine hours or total labor hours. Direct costs Plant costs Overhead costs Overall costs vamp What metric tracks the number of times a supplier meets the agreed upon delivery date? A. Initial fill rate B Initial order lead time C On-time performance D_ Cash-to-cash cycle time Continued. MSM wsTER26H ENTERPRISE RESOURCE PLANNING. Fea 2000 6. results in management overinvesting in extra raw materials, A Safety stock B_ Bulging raw materials C Stockup D__ Excess baggage is ‘Company Y can produce 356 cases of chocolate bars per day during the standard 8-hour work week. They can work 2 hours of overtime per weekday, plus 3 hours on Saturday. They are developing an SOP for a month with 24 weekdays and 4 Saturdays. What is the maximum number of cases they can produce in the month if they schedule workers for overtime on weekdays and Saturdays? A 9,860 B 10,249 Cc 10,680 D 11,214 8. Which financial statement shows account balances such as cash held, amounts owed to the company by customers, the cost of raw materials and finished goods inventory? A Income statement B_ Balanced sheet C Tolerance group D_ Year end report 9. Which of the following is/are the building blocks for ERP’s e-commerce? A. Enterprise resource planning systems B Communication between enterprises C User access D Allofthe above 10, An assemble-to-order production system is one where: A. Items are made for inventory in anticipation of sales orders B Items are produced to fill specific customer orders, C Items are assembled for a specific customer order from an inventory of ‘components D Both A and C Continued... MISM 2STER26I1 [ENTERPRISE RESOURCE PLANNING, 8 2009 SECTION B Attempt ALL questions. The distribution of the marks for each question is given. 1, A manufactured item has THREE cost elements. State what they are and briefly explain the nature of each. [3] 2. List down THREE principles that production planners follow. [3] 3. What are the TWO main accounting challenges when closing the books for companies with overseas subsidiaries? [2] 4, Differentiate between “small-r” reengineering and “big-R” reengineering. [4] 5. What is a “balanced scorecard”? How does the scorecard employed in ERP systems? (4) 6. What does the acronyms EDI and WFT stands for? In which situation do EDI and WET typically used? [4] Continued... ‘Mise a5‘TER2GIL [ENTERPRISE RESOURCE PLANNING. FEB 2009 SECTION C Attempt TWO out of THREE questions. All questions carry equal marks and the distribution of the marks for each question is given. QUESTION 1 a, What is an ERP portal? [2] b. Discuss THREE factors that encouraged technology enabled reengineering among organizations. [6] c. Indiscussing ERP risks, where does business risk derived from? List down TWO of them. [2] QUESTION 2 a, Define activity-based costing (ABC). In which situation does ABC often used? [2] b. Briefly describe TWO core Customer Relationship Management activities. [2] ¢. The production planning process begins with Sales Forecasting, where a future demand for an organization's products is predicted, Briefly describe the remaining SIX steps. [6] Continued... MISM aisTER26IL [ENTERPRISE RESOURCE PLANNING FEB 2009 QUESTION 3 a. In choosing an ERP system, the primary approaches to guide the choice are the requirements analysis and gap analysis. Both approaches have their advantages; however, both also make some implicit assumptions that should be examined by any organization employing either of these approaches. What are the assumptions implied by both approaches? [2] Describe TWO methods that an organization can use to choose common ERP models, artifacts and processes (MAPs)? [2] Organization CKY has the following characteristics: = The organization is very large and complex with many products and customers Have broader product line in the market Have over 50 offices around the world The organization has a “tall” hierarchy and tight controls, Based on the above characteristics, which approach (big-bang or phased) should Organization CKY implement? Describe your chosen approach and give TWO advantages and TWO disadvantages of that approach. [6] End of page TSM 3i5