IMPORTANT INFORMATION

THE BEST VILLAS POLLENCA AT YOUR SERVICE…

At The Best Villas Pollença our aim is to provide you with the highest standard of service without intrusion on your privacy. We want
to ensure that you have a thoroughly good holiday, therefore, if you should have any queries or need our help during your stay, please
do not hesitate to contact us At our Resort Office in Pollensa or by phone.

IF YOU NEED OUR HELP

We are based locally in Pollença. Therefore, if you need our help during your holiday we are available at the following times:
Monday, Tuesday, Wednesday, Thursday, Friday: 9.00am – 1.30pm and 4.00pm – 8.00pm // Saturday: 9.00am-8pm.If you would prefer to
contact us by telephone, we can be reached on: Pollença Office Direct Line: +0034 971 53 49 31 // 24hour Support Line: +0034 605 98 84
72. Please note that in case of EXTREME emergencies, we can be reached on the mobile number any time. In event you are unable to make
contact please refer to the emergency numbers in your possession in your villa Information Book.

WEBSITE ACCURACY

We always go to great lengths to ensure that the content of The Best Villas Pollença website is as accurate as possible. If we become
aware of any changes that may affect your holiday, we advise you at the time of booking. However, if changes take place after you have
booked your villa, we undertake to warn you of any sudden unforeseen if known to us changes (which may materially affect your holiday)
in writing, as soon as is reasonably possible prior to your departure.

THE GRADING OF YOUR VILLA

To try to assist you in your choice of accommodation, all The Best of Pollença villas are category graded which include our Unique
Villas, these are villas of a difference may have a tennis court, Jacuzzi, or heated Jacuzzi, sauna, gym, extensive grounds, located on
an estate,architectural designed this does not mean to indicate UNIQUE VILLAS are of a SUPERIOR or lesser quality or that all our other
villas within our programme that are of excellence standards are of an lesser quality. Our Unique Villas offer something “different”
that others Villas may not offer. The different of categories are given according to the facilities, furnishings and location of each
villa, villas run by The Best Villas Pollença are recognised as being the very best villas available for rental in the area. However,
we carefully select all the villas we include in our brochure and on our website; as such they are all high quality properties.

YOUR VILLA

We are proud of the villas and houses which are included in the Best Villas Pollença brochure and website. Therefore, we would like to
assure you that we personally oversee each property, taking the utmost care with even the smallest of details, so that you, your family
and friends can feel as if they are in a home away from home. To this end, we continually liaise with the property owners and regularly
improve the furnishings and fittings (when and where appropriate.) Each of our villas is fully equipped – we want to make your stay
relaxing. All our villas are equipped with crockery, cutlery and utensils for the maximum number of people specified in the
description. As standard equipment, all our villas have electric or gas (bottled) hobs, electric oven or cooker, refrigerator or
fridge/ freezer and washing machine. We provide bed linen and bath towels (but not beach towels) in all The Best Villas Pollença. In
addition, most of our villas have satellite TV and DVD; as well as pretty gardens, sun beds and barbecues outside. We also offer FREE
air conditioning and FREE cots and high-chairs. We also provide a maid service – the service featured varies according to star rating
(see what our price includes).
Each villa also has its own Villa Book which is packed with useful and interesting information about the villa itself and the local
area – from where to find the nearest beach and where to dogrocery shopping to where the nearest restaurant is and where to rent a
bicycle. While we try to be as honest as possible in our brochure and website, please remember that the descriptions are simply our
opinions. Whether there are two or eight of you, we want the villa you stay in to home from home for your holiday – where you have
nothing to worry about, but what to do next .

HOW TO REACH THE PROPERTY YOU HAVE BOOKED

After confirmation of the booking you will be sent all the necessary directions to get to the property from Palma de Mallorca airport.
In addition we will send you our telephone numbers. However, if you would prefer, please come directly to our offices in Pollença and
we will “escort” you to your chosen villa.

WHAT OUR PRICE INCLUDES

The price of each villa is listed on our website; it is shown as the price for the villa/apartment per week, included one Group B car 5
door. In the brochure we show the prices for low, medium and high season. All our villa prices include: electricity, gas, water, maid
service, pool maintenance, basic welcome hamper which includes bread,milk,juice, wine, coffee, tea, sugar, sweet biscuits, crisps
water, matches, candle, dishwashertablets, toilet roll Note. “ welcome hampers may vary time to time”, and villa equipment including
bedlinen and bath towels. It also includes the services of our office staff. The maid service which you receive is dependent upon the
category rating of the villa for example: *All accommodations will be FULLY cleaned and prepared on your arrival day.
*Bedlinen is changed weekly for two week stays. *Mid-week cleans include change of towels, bed making, cleaning of bathrooms, shower
rooms, kitchens (does not include washing up).
- Unique Villas: Daily maid service cleans, except ( Sundays/Public Holidays or where indicated otherwise).
- All other villas: 2 mid-week maid service cleans. Days may vary.
- All Discounted villas: 1 mid-week maid service clean.. Day may vary.

VILLA SUITABILITY AND SAFETY

We do not claim that any villa is totally child friendly or safe and care should always take place by parents and family especially
around the pool area and supervision being given to children. Some villas are better suited than others for young or elderly. some
receive better reception than others regards mobile phone receptions so we advise you to fully investigate options of suitability of
the property before making your FINAL choice, which includes FINER DETAILS of preferences and important that are PRE-KNOWN to
yourselves to be requested and/or checked out with our Reservations staff to save disappointments or misunderstandings on arrival to
your chosen Villa. A small finer detail may make or break your holiday. Many Villas have steps inside, no handrails upstairs, gardens
may have slight drops or slopes, occasionally have low head heights, pools with infinity style design which drop offs sides or ends. We
do ask you speak to us direct to point out any requests, questions you may have of importance to yourselves, to allow us to guide and
assist, if we do not know your pre-known preferences, unfortunately, we are not able to assist, especially so if you reserve any villas
by booking online, that may require more indepth information generally.

WE DO NOT INCLUDE

The cost of transfers to your villa from the airport, holiday insurance and any additional activities you wish to undertake during your
holiday are not included. If you would like us to help us to arrange your transfers or car hire please contact us and we will be happy
to advise you.
POOLS, GARDEN AND GENERAL MAINTENANCE

All our properties are maintained to the highest standards by the villa owner and our staff – who have access to the properties. The
gardens are maintained on a regular basis throughout the year, including mowing lawns. However, garden maintenance does not take place
on “change-over” days. Swimming pools are normally checked, cleaned and maintained twice a week. Dependent on weather conditions.
However, our maintenance personnel do not have fixed hours, so it is not possible for us to advise you of the exact day and time of
each visit. Obviously our personnel are all extremely discreet and will do their best not to intrude on your privacy. However, we ask
for your cooperation when our staff visit, as it is imperative that we ensure all The Best Villas Pollença are
well maintained for our clients. enjoyment throughout the year.

OCCUPYING VACATING YOUR PROPERTY

Guests are required to vacate their villa accommodation by 10am on the day of departure – this enables us to ensure that the villa is
cleaned and serviced prior to the arrival of the incoming guests. Villas are available from 4pm on the day of arrival; this enables us
to thoroughly clean and prepare the property before the incoming guests. arrival. However, in most cases, if you let us know that you
have an early arrival you may be able to leave your luggage at the property and it may be possible for you to relax in the garden of
the property – while the maid prepares the villa for you. Note. Any luggage left at a villa is at clients own risk.

EXTRA BEDS

An extra bed can sometimes be added to the villa with the owner.s permission, in which case you will not be liable to any extra
charges. However, only those persons names on the booking form shall be allowed to occupy the accommodation and under no circumstances
may the maximum number of persons agreed at the time of booking be exceeded without the prior permission from The Best Villas Pollença.

HIGHCHAIRS AND COTS

If you require a cot or highchair, please request this at the time of booking in order to ensure it is available for you at the time of
your arrival at the villa. Cots and highchairs are provided locally and may differ from the style you are used to at home. Highchairs
and cots are provided at no extra charge.

PERSONAL HEALTH AND SAFETY

If you or any member of your party is an expectant mother or suffers from any serious medical condition, you must check with your
doctor, prior to your departure, the advisability of travelling abroad. At The Best Villas Pollença we take the safety of our customers
very seriously. Therefore, we advise all our clients to be extra vigilant and ensure that your property is safe and taken care of. In
the event that you should lose any items of value while on your holiday, through theft or otherwise, you must immediately report the
facts to the local police or other competent authority and obtain a written report. If a report is not obtained it will be difficult
for you to pursue any claim through your holiday insurance. To assist you in the protection of your valuables the majority of The Best
Villas Pollença properties have safedeposit boxes. We strongly advise the use of this facility, particularly for cash, credit cards,
jewellery, passports, cameras, etc.

CHILDREN’S SAFETY

As everyone knows, children are naturally curious, especially when they are away from home and on holiday – where there are a lot of
things to be explored! Therefore, we ask you to please ensure that your children are not left unsupervised at any time during your
holiday. Please be extra careful where there are balconies, swimming pools, steps and stairs, etc.
SUNBEDS AND LOUNGERS/ SUN UMBRELLAS

All The Best Villas Pollença have sufficient sun beds for the maximum number of persons listed on the signed booking form and who are
entitled to stay at the property. Unfortunately, due to the many breakages which occur, the type supplied at your villa may differ from
the ones shown in the brochure or on the website. We accept no responsibility for these changes. Owners are not obligated to supply sun
umbrellas due to breakages. If supplied, the style may differ from original one/s shown in the brochure and/or on our website in event
the sun umbrellas breaks during your stay, we are not in a position to obligate the owner to replace.

SATELLITE TV AND DVD PLAYERS

We want you to relax and enjoy your holiday. Whilst our properties have TV with satellite features, there are often very limited
English channels on offer. The lack of channels is primarily because analogue has been switched off and British satellite broadcasters
do not support satellite broadcastings outside the UK, hence, we do place DVD players. In Mallorca Television over the island has
recently been converted to a digital system which offers a small selection of English channels, but the majority are local channels and
other European channels. The availability of all or any channels, again, depends on the actual location of each individual Villa
regards reception of channels viewed.

CAR HIRE

FREE CAR HIRE: The Best Villas Pollensa include within the price of your Villa accommodation ONE inclusive Group A Clio or similar - 5
door - A/C car. "EXCLUDING APARTMENTS". UPGRADING: Should you wish to upgrade the car included in your Villa Holiday price or wish to
take an additional car. Please contact us for further details and pricing. * Should you not wish to have the inclusive car, please
inform us at the time of your booking, in order, to reimburse cost of the vehicle.
* Automatic cars on request - 6 weeks in advance. No guarentee to supply.

PRICE INCLUDES
* Delivery and collection either Palma Airport or Pollensa - free of charge.
* All prices are inclusive taxes and fully comprehensive insurance.
* Unlimited mileage.
* Petrol: Cars are collected with sufficient petrol to get you to your resort Pollensa. Cars returned empty.
* Car seats / Booster seats / Baby seats £20 pounds per week.

NOT INCLUDED
* Loss of Car keys.

INSECT/ ANIMALS

Mosquitoes, ants and other insects are endemic in warmer climates, particularly in country areas. Ant powders are a good repellent, but
it helps to ensure you keep crumbs to a minimum. Mosquitoes can also be kept at bay by a good repellent – you will find a variety of
repellents can be purchased at chemists and supermarkets. Many properties which we rent are surrounded by gardens and countryside.
Therefore, field mice and other rodents are common, along with local farm animals. You will find that local dogs and cats sometimes
roam unattended and may cause disturbance. Unfortunately, this type of aggravation is unavoidable. Therefore, we ask for your patience
understanding should it occur during your holiday.
SPECIAL REQUESTS

We will do our utmost to try and meet any special requests that you may have, however these cannot be guaranteed. Any request should be
mentioned at the time of your booking.

ELECTRICITY

Electricity supplies can at times be erratic, especially in peak season. Electricity cuts, although rarely last more than a few hours,
as such all or any inconveniences caused are not usually acute. Note. It is not always possible to use several electrical appliances at
the same time due to voltage supplied on the Island generally.

BEHAVIOUR

In event that you or any member of your party behaves in a way to cause distress, injury, annoyance to others, damage to property or
does not respect or conform to local laws and customs, we reserve the right to terminate your holiday forthwith. In such an event we
will have no further liability or financial responsibility to you and you will have to meet any costs or expenses incurred as a result
of your behaviour.

CONTINENTAL BEDS

These can be short and differ from sizes used to yourselves. If someone in your party is particularly tall in order we may suggest an
appropriate villa, we ask you bring this to our attention at the time of your booking.

AIRCRAFT NOISE

In certain resorts, it is not uncommon to experience aircraft noise. This may be more noticeable during peak season due to increase of
flights.

NOISE AND ACTIVITY

Accommodation in residential or rural areas is likely to be quieter than resort centres, it can be anticipated some surrounding noises
exist, whether it is passing vehicles, pedestrian traffic, residents nearby property or in the country sounds such of animals and
birds. Properties in resort centres can be expected to experience noise associated with these locations. Noise levels increase during
peak season.

BEACHES

Where we advertise approximate distances to the beach, please remember that beaches may not always be sandy, but may be of rocky or
local stone or mix of both. We cannot be held responsible for crowded beaches, especially during peak season.
TRACKS OR APPROACH ROADS

Some of our properties may be approached by rough or uneven roads or tracks leading up to them. Some approach roads also may prove to
be steep. If you are particularly concerned about driving on unmade roads, please check with us regarding access and suitability of
access.

RUBBISH

You will be required to take your rubbish on a daily basis to a nearby collection point. Please do assist by doing this it not only
reduces risk of unpleasant smells yet removes risk of insect infestation. Bottles must be disposed of separately. It is not the owners
or maids responsibility to disperse of your daily rubbish.

TWO VILLA HOLIDAYS

If you are staying in one villa for the first week of your stay and changing over to another villa for your second week, we bring to
attention vacation times and occupation times of any two Villa Holidays. Vacation is 10am occupation 4pm. The Complimentary food pack
is NOT supplied at the second change over villa accommodation – only on ARRIVAL to your FIRST accommodation.

TAXI TRANSFERS

We are in a position to arrange Taxi Transfers from the airport to your villa. Please enquire at the time of your booking regards
availability and pricing. Refer to Holiday Requests. If you would like a Taxi during your stay, wish to go out for the evening or day
and not wish to drive your rental car, we have an arrangement with our local Taxi firm who know the locations of our villas and are
able to collect you from your villa and take you back at your desire times, simply contact our Resort Office and we shall arrange this
service for you.

VILLA SECURITY

In order to help protect your valuables some villas offer safety deposit box. Please do place all valuable in your box if your Villa
supplies this facility. If not, ensure when using the pool or garden area at your property keep the front door and windows locked to
deter any opportunist thief. When you depart your villa ensure you lock all windows, shutters and doors, as you would in your own home.
Do not worry as break- ins are very rare in the resorts, yet on odd occasion may occur, but please heed to advice.

BREAKDOWNS

Should you experience breakdown at your property or associated with swimming pool equipment, washing machines, dishwashers, fridges or
other we bring this to the attention of our Resort Office IMMEDIATELY, or as soon as possible, in order that we can make arrangements
for this to be rectified and repair the problem. Although we have our own technicians that can attend to any problem in some cases an
additional technician may also need to be called from Palma, due to call out procedures, can take up to seven days and perhaps only
once per week in some cases, before they visit the north of the Island, which we cannot be held responsible.

TELEPHONES

Unless otherwise stated, telephones are not provided in our properties. Therefore, we highly recommend that clients take mobile phones
with them in case of emergencies. Note in some areas there may be limited services especially in mountain zones.
LONG STAY HOLIDAYS

All our villas are available for multiples of one weeks duration. While the majority of our clients stay for one or two weeks, we are
happy to arrange longer durations of three, four and more weeks.

WINTER HOLIDAYS

In the winter we have a range of villas which are available for you to enjoy. The island is very different in the winter months, so
please remember that you cannot expect bright sunshine every day in the winter months. However, we have a number of villas which are
available for winter breaks. You might like to consider the elegant and airy Villa Lleida, the fantastic, the contemporary Villa
Marge; the cosy La Sort or the süper unique of Cisterna. Each of they villas which are available will have fireplaces or wood burners,
as well as Airconditioning units which you can use as heaters, to ensure the house is warm and homely throughout you holiday. If you
are interested in staying in a Best Villas Pollença during the winter, please contact us.

PETS

These are not permitted in any of our properties. However, please inform us at the time of your bookings as we may be in a position to
approach some owners to ask they give consideration to allowing pets in their properties.
 TERMS AND BOOKING CONDITIONS
In these Booking Conditions set out, we aim to explain our obligations to our customers. The Best Villas Pollensa Registered:
CE/54 Ministry of Tourism.

1. YOUR HOLIDAY CONTRACT

Your contract is with The Best Villas Pollença, S.L (which shall be called The Company) When you make a booking you confirm that
you have the authority to accept,and do accept, on behalf of all your named party these Terms and Booking Conditions. You must be
at least 18 years old to make a booking with The Company. Your contract with The Best Villas Pollença, S.L, has been confirmed
(by email, signed fax, or letter) showing all requested details for all persons included in your party.No contract is made
between The Company and The Client, and no booking is valid (and accordingly The Company shall have no obligations to the Client)
until The Company has issued a confirmation invoice, and yourself The Client confirms/acknowledge you have viewed, read
,understood are in agreeance with The Best Villas Pollensa Terms and Conditions as set out herein. Your contract with The Company
will be governed by Spanish Law and is subjected to the jurisdiction of the Spanish Courts at all times.

2. YOUR HOLIDAY PRICE

All prices are per villa per week – and not per person. Website prices are ,live. and supersede/ cancel all previous website
prices. The prices are subject to fluctuation and may go up or down. The price you see on your day of booking is the holiday
price payable. Payment Method: When you make your booking you must pay 25% of the total rental price. The outstanding amount must
be paid 30 days before your departure date. If the deposit and/ or balance is not paid on time, The Company reserves the right to
treat the booking as cancelled if any part of the balance of the holiday price remains unpaid by the due date. If the balance is
not paid by the due date The Company shall retain the deposit. Should „The Client cancel, the terms as per Booking Condition No.4
apply.

3. IF YOU CHANGE YOUR BOOKING

If, after The Company has issued a Booking Confirmation, you (the Client) wish to change your booking arrangements in any way –
for example your chosen departure date or the villa you are renting – any possible changes may be made, subject to availability.
The Company will do its utmost to make these changes. However it may not always be possible. All requests for changes must be
made in writing by the person who made the original booking.
If you (The Client) wish to make a change within eight weeks of your departure date this will be treated as a cancellation of the
original booking and you will have to pay the applicable cancellation charges set out in Clause 4 below.

4. IF YOU CANCEL YOUR BOOKING

You (The Client) or a member of your party, may cancel your travel arrangements at any time. Written notification from the person
who made the booking must be received by The Company to confirm the cancellation.
Cancellation applies from the date of receipt of the cancellation notice by The Company. Since The Company incurs administration
costs and costs resulting from the fact that it may not be possible to „resell. the villa rental period, The Client must pay a
cancellation charge within seven days of the cancellation. Cancellation charges must be paid whether or not The Client is able to
claim for the cancellation charge monies on their Travel Insurance policy. It is the Clients responsibility to purchase travel
insurance and to make a claim on the insurance policy if necessary, if the reason for your cancellation is covered under the
Terms and conditions of your Insurance Policy.
The Client must pay the following cancellation charges to The Company within seven days of the cancellation:
Period before arrival at rental villa within Cancellation charge as a percentage which written cancellation is received of the
price of the villa rental/ travel arrangements
More than 30 days before arrival Loss of deposit
27-21 days before arrival 75%
21-15 days before arrival 90%
Less than 14 days before arrival 100%

5.IF WE, THE COMPANY, CHANGE YOUR BOOKING

It is unlikely that we, The Company, will have to make changes to your villa accommodation – as we plan our villa arrangements
many months in advance. However, occasionally, changes may need to be made and we,
The Company, reserve the right to do so at any time. It is likely that these changes will be minor and we will advise you at the
earliest possible date. If a major change becomes necessary, we will inform The Client as soon as
possible – if there is time to do so before your departure. When a major change occurs (such as a change in the resort or a
reduction in the standard of your accommodation or we are unable to provide the booked holiday accommodation due to unforeseen
circumstances beyond our control) The Client will have the choice to either accept the change or to accept an offer of
alternative accommodation of similar or higher standard from The Company – if available. Or The Client may cancel the booking and
receive a full refund of all monies paid. In all cases, except where the change arises due to reasons of force majeure (detailed
below) then we, The Company, will pay the following compensation: Period before arrival at rental villa within Compensation per
person (excluding which a major change is notified to you, The Client More than 42 days before arrival Loss of deposit

41-28 days before arrival £10

27-15 days before arrival £20
Less than 14 days before arrival £30

6.FORCE MAJEURE

Compensation will not be payable if we are forced to cancel or change your booking in any way for reasons beyond our control, We
can cancel your booking for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or
nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.

6 IF WE, THE COMPANY, CANCEL YOUR BOOKING

We reserve the right, in any circumstances, to cancel your booking. However, we will not cancel your booking less than 4 weeks
before your arrival at the rental villa, except for reasons of force majeure (See Clause 5) or failure by you to pay the final
balance. If we are unable to provide the booked accommodation, due to
circumstances beyond our control, refurbishments, breakdowns, building works you can either have a refund of all monies paid or
accept an offer of alternative booking of comparable or higher standard from us, if available. If it is necessary to cancel your
booking, compensation will be payable in accordance with Clause 5.
Cars, flights and other travel arrangements not booked with The Best Villas Pollença, S.L are not subject to any refund by The
Company.
7.IF YOU HAVE A COMPLAINT OR PROBLEM

If you have a complaint or any problems during your holiday please attend the The Best Villas Pollença, S.L or call one of the
following numbers: +34 971 53 49 31 (from Monday to Saturday, except Bank Holidays and Sundays, between 16.00 and 20.00).
Complaints requiring actions, if it is not possible to report the same day, or latest 9am the next day to enable us to try and
resolve any problem as it occurs. We particularly ask please DO NOT advise maids, owners or technicians this may result in
misunderstandings and delay in actions to your situation. There is nothing we can do if you report your last day, at the airport,
on your return home. Therefore, information will be taken only for the benefit of future clientel. We are here to help and may
well be able to solve the problem on the spot. Should we be unable to resolve the compliant and you wish to take the matter
further upon your return, detail your complaint in writing to us with a copy of your complaint within Fourteen Days (14) days of
the completion of your Holiday to our UK or Head Office in Mallorca. We do not accept any complaint after this date has lapsed.
Only those complaints which are received during your holiday will be accepted. Refer to Important information. In case of EXTREME
emergency outside our office hours, please call our 24 hour mobile telephone number 34 605 98 84 72 If you are unable to make
contact please refer to alternative emergency numbers in your possession in your Villa Information Book. Refer to clause 8 below.

8.BREAKDOWNS

In case of technical problems (such as lack of water) we will send one of our maintenance technicians or authorised personnel, in
order to ensure the problem is resolved. Please note that although you are able to reach The Best Villas Pollença, S.L Mallorcan
office 24 hours a day does not mean that we have a 24 hour service, Private Villa/apartment accommodation being an “Independent
style Holiday” does not allow facilities of 24 hour reception/maintenance service as provided by Hotel or Apart/Hotel style
holidays therefore, we do ask you allow both flexibility and understanding on this area, that is we may not be able to despatch
one of our maintenance technicians or authorised personnel immediately. In some cases an additional technician may also need to
be called from Palma, which due to call out procedures may take up to seven (7) days before attendance to the North of the
Island, which could result in one day a week attendance only, for which we cannot be held responsible. Those problems that are
not considered as emergencies will be solved as soon as possible, but may not be solved immediately.

9.PROPERTY DESCRIPTION /BROCHURE ACCURACY

Descriptions and information on the The Best Villas Pollença, website and in the brochure is written by our staff, from
information which has been gained by visiting the property. It is written in good faith and not intended to mislead . However, it
is possible that changes to facilities may occur without our knowledge. In this event we will endeavour to inform you of any
changes, once they are known. However, The Company cannot be held responsibie for any inaccuracies which are beyond our control.
Please remember that the descriptions are subjective and a matter of opinion. Please remember that the properties are all in
Mallorca, Spain. Standards here may not be the same as you are accustomed to, and facilities may not be the same. Properties are
not structured as a Hotel Residence, but a PRIVATE DWELLING being such, there is no standard or categories that are
internationally recognised, they reflect on the personal taste of an owner, we cannot exclude the possibility that the personal
taste of the owner can sometimes result in minor inconveniences but which cannot be accepted as complaints. Interruptions of
water and electricity supply might occur on occasion. We cannot be held responsible for these supplies or any other lack of
facility which is beyond our control.
10.VILLA OCCUPANCY

In no circumstances can the maximum number of persons staying at the villa, as stated on The Best Villas Pollença website or
brochure be exceeded , no topping and tailing are allowed and anyone found to over occupy will be asked to leave.

11.BUILDING WORKS

We will always inform you once known of any building works or associated noises or from sites prior to your departure, if we are
in a position to do so and are aware of any building works, which may from time to time prove unavoidable in resort or
countryside, an adjoining or nearby property or land, that we feel would seriously affect your holiday to allow you the
opportunity to accept alternative accommodation of a similar or higher standard subject to availability or refund all or any
monies paid for your accommodation. We cannot be held responsible for all or any building works that may commence prior to your
arrival and or during your stay which is beyond our control. If works are affecting your holiday please report to our Resort
Office IMMEDIATELY. Although building works prove beyond the control of ourselves or our suppliers, we will always endeavour to
attempt to stop any works, yet this is not guaranteed. We shall offer you alternative accommodation of same standard or higher
SUBJECT to availability. We are not in a position to receive notice of any building works prior or during your holiday as such
works are that of a THIRD PARTY which proves beyond our control. Such situations are “ Force Majeure”.
We, therefore, DO NOT accept LIABILITY and will NOT pay compensation.

12.TERMINATION / INDEMNITY

You must be responsible for the proper conduct of yourself and all members of your party on holiday.
In cases of serious misconduct we do reserve the right to terminate your holiday for both yourself and all or any members of your
party. This includes threatening behaviour, physical and/or verbal abuse to our staff. If we do so, we shall have no further
responsibility or liability to you or your party.
If you or any member of your party wilfully, recklessly or negligently cause any damage to any accommodation, property or person,
you agree to indemnify us against any loss suffered by us (including legal costs), arising from such damage. Failure to pay for
serious damage you or your party have inflicted on a property can result in local authorities called to intervene. Refer to our
Important informatioin.

13.NATURAL ENVIRONMENT

As is the case of all Mediterranean resorts The best Villas Pollensa cannot be held responsible for any inconveniences or
discomfort by the climate, particular flora, fauna and wildlife including, but not limited to insects (flies/ants), barking dogs,
goats, donkeys, rodents, chickens or sheep bells or anything else reasonably expected to exist in the natural environment in
which many of the properties are situated, isolated incidents of both field mice and rats sighted. For any serious cases we will
endeavour to help you eradicate problems. We recommend particularly in the summer months when Mediterranean draught
conditions cause an influx of ants for you to buy mosquito/ant sprays, keep all or any food and drink items in the fridges to
clean any food leftovers away immediately. Please refer to important information.
14.INSURANCE

It is compulsory and a condition of booking that you have adequate travel insurance for the entire duration of your holiday. You
must provide evidence as soon as possible afterwards. If by 60 days before departure date you have failed to do this, we may
cancel your booking and refund all sums paid to us, less cancellation charges. The Best Villas Pollensa accept NO responsibility
if you DO NOT have a full comprehensive insurance cover and still travel on your Holiday.

15,CAR HIRE

Car hire is provided by us as agent for the relevant car hire company –
conditions of trading are available on request. We accept no liability in this respect. Where we act as principal, the relevant
conditions will be deemed to be incorporated in the contract between us and we, as well as the car hire company, will be entitled
to rely on them. Please refer to Important Information.