PAUL KLUSEMAN Home: 708-907-5047

9333 S Harlem Ave

Oak Lawn, IL 60453 Cellular: 708-745-0038

CAREER OBJECTIVE: Challenging sales or management position with opportunity for

professional and financial growth.

SUMMARY OF QUALIFICATIONS: Diverse background includes inside and outside sales,

accounting, strong management experience. Team player, work well with all personality types.
Recognized by management as “assertive & highly motivated,” also for providing
“outstanding customer service” and being “very flexible” in a multi-task environment.

SEARS, Bridgeview, IL (TSR, 5/09 – Present): Telemarketing Sales Rep, selling

service contracts to consumers. Promoted from “acquisitions” to “renewals” in two months.
Consistently meet or exceed quotas, recognized for providing excellent customer service.

RENT-A-CENTER, Chicago, IL (Assistant Manager, 5/01 – 5/08): “Hands-on” position

included opening & closing store, bank deposits, direct customer contact. Increased sales 50%
at Bridgeview location. Customers followed me there from other locations. Worked in
credit, cash management, merchandising, inventory control. Served as Acting Manager &
“floated” to multiple locations as needed.

TCF MORTGAGE CORP, Palos Heights, IL (Loan Officer, 6/00 – 3/01): Originated
mortgages through networking with bankers, realtors & attorneys, plus direct mail, telemarketing.
Primary focus was on conventional & FHA refinancing and purchases.

JVS MORTGAGE CO, Chicago, IL (Loan Officer, 7/96 – 05/00): Originated mortgages
through telemarketing & networking with bankers & attorneys. Focus was on “B-C” (subprime)
refinancing. Helped train & supervise new loan officers & telemarketers.

PERSUASIVE COMMUNICATIONS, Niles, IL (Various positions, 5/89 – 6/96):This was a

consulting firm, selling both sales & management training to Fortune 1000 type companies.
Began as Inside Sales Rep, promoted to team leader, then to Regional Manager. Consistently
one of top three salespeople. Developed new marketing materials, assisted in training &
supervising new reps. Participated with VP’s in conducting seminars, followup sales activities.
Company dissolved after partners split.

CTC, Chicago, IL (Telemarketing Supervisor, 4/88 – 5/89): Began sales career by using &
developing natural sales skills. Led by example, promoted to Supervisor. Worked various
consumer & business-to-business campaigns, including surveys, appointment setting, credit
cards, radio advertising & insurance.

SISTERS OF MERCY HEALTH CORP, IOWA (1975-1987): Started as Senior Accountant

at St. Joseph Mercy Hospital in Cresco, IA; helped prepare hospital for sales to county
government. Transferred to Mercy Hospital in Dubuque as Staff Accountant, promoted to
Accounting Manager, held position for seven years. Promoted to Director of Finance at St.
Joseph Mercy Hospital in Clinton. Eventually left health care field, to relocate to Chicago and
begin sales career