WILLIAM A.

THORNDIKE
321 West Camino Real · Boca Raton, Fl 33432 · (201) 486-3561· w.thorndike@yahoo.com
OBJECTIVE To align myself with a team as a lead project coordinator in an
environment where I could best use my judgment, organization, and
decision making skills to overcome new challenges while
demonstrating the competencies to move into upper management.

EDUCATION Virginia Commonwealth University

B.S. 1988
Business Administration major, Small Business Emphasis

EXPERIENCE Center Customer Service Coordinator

May 2008-Present FedEx Office • Boca South 1897- Boca Raton, Fl

• Performed consultative selling an explained the benefits of digital

printing techno1logy to the customers with accordance to copyright
guidelines
• Provide leadership and cross train on assigned shifts to PT team
members
• Managed the business printing specialist role with Vendors of
all outsourcing items
• Perform the end of day function, bank deposit, and
reconciled reports
• Participate in weekly center conference calls to review and
lead my center with the communication of company SQI and VOC
metrics
• Perform customer satisfaction OTP callback procedures
• Supervise all FedEx shipping requirements on weekend
operations
• Perform FedEx procedures to meet the packing guidelines
according to protocol
• Perform and complete all duties with little to no supervision
• Proficient in Signs and Graphics, Direct Mail, and CPC order
sharing best practices
Sept. 2006- May2008 Retail Service Associate - FedEx Kinko’s • Boca East
1071- Boca Raton, Fl
• Responsible for the ASAP function on the retail floor
• Prepared orders for production with consultative selling, order
input, and tracking
• Performed litigation procedures according to product and
pricing requirements
• Performed all duties as a business printing specialist
providing custom products such as: Business cards, Letter heads,
Envelopes, and Invitations

May2006- August 2006 Manager - Wal-Mart .West Windsor, NJ

• Responsible for the supervision of 15-20 staff members in a large
retail store
• Delegated duties and monitored all work being performed according
to schedules and reports

Jan. 2006-May2006Took leave from the work force to care for my daughter
Sept. 2005- Dec. 2005 Assistant Department Manager - Century-21 Department
Store, Morristown, NJ
• Oversee, scheduled, and delegated all duties for a staff of 12
• Performed the open and close procedures for the Men’s apparel
department
• Coordinated store purchases with our buyers in New York City
Jan.2005-August 2005 Exeter Mortgage Company – Bronx, NY Mortgage Broker
Jan. 2004 – Dec. 2004 CCI Enterprises - Wilmington, DE- Office manager
April 2001- Dec. 2003 Applied Card systems - Wilmington, DE - Senior Collection
Representatives

RELATED SKILLS • Strong organizational and detail-oriented skills

• Well regarded for interpersonal, written and oral
communication skills
• Effectively handles multiple tasks simultaneously
• Demonstrated ability to acquire and apply knowledge rapidly
• Adapts quickly and is able to apply new knowledge to work
performed

References Available upon request