CURRICULUMVITAE

PARANTHAMAN.C

Mobile:+91 740 146 5633

E-MAIL ID: paran131991@gmail.com

+91 979 086 8069

PERSONAL SUMMARY:
A confident and reliable IT support engineer with extensive practical experience of working with
computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to
administer and control the operation, configuration and maintenance of computer based information
systems, as well as having an eye for detail and able to multi-task under pressure. An excellent
communicator can relate well with people at all levels and has the flexibility of working well as part of a
team and on my own.
Now looking to further an already successful career by working for a ambitious and expanding company.

PROFESSIONAL EXPERIENCE

First Source Solutions Pvt ltd, Chennai.

IT Helpdesk Engineer Jun 6th 2012 to Jun 15th 2013.

Tools Used: eBridge, iCRMS, sccm, RDB etc.
First Source Solutions Limited is a AIRTEL customer care support company.
Provided software and hardware technical support to staff (MS Office 97, 2003, 2007 & 2010 (Word, Excel,
PowerPoint, Outlook), MS Project, IBM, Lotus Notes, Some Visual Basic 5.0 for Excel, Internet Explorer,
Firefox, Chrome, Safari, etc.) and end-users via email, phone and remote control.

Syntel International Pvt ltd, Chennai.

Service Desk (SD) Engineer May 15th2013 to Oct 15th 2015
Tools Used: Service Now, Manage Now, sccm, RDB, CM, etc.
Syntel International Pvt ltd is a Software company.
Provided software and hardware technical support to staff (MS Office 97, 2003, 2007 & 2010 (Word, Excel,
PowerPoint, Outlook), MS Project, IBM, Lotus Notes, Some Visual Basic 5.0 for Excel, Internet Explorer,
Firefox, Chrome, Safari, etc.) and end-users via email, phone and remote control.
Creating and handling tickets using ticketing tools. Accepting and resolving ticket with in SLA.

French Express Network, Vellore.

Service Desk (SD) Engineer Oct 16th 2015 to Mar 28th 2016
Tools Used: sccm, RDB, CM etc.
French Express Network is a Software company.
Provided software and hardware technical support to staff (MS Office 97, 2003, 2007 & 2010 (Word, Excel,
PowerPoint, Outlook, OWA, Access), MS Project, IBM, Lotus Notes, Some Visual Basic 5.0 for Excel,
Internet Explorer, Firefox, Chrome, Safari, etc.) and end-users via email, phone and remote control.
Mail ID Creating and Deleting. Creating and handling tickets using ticketing tools. Accepting and resolving
ticket with in SLA

Job Description:
Duties:

Supporting users and network administrators over the telephone and by email.
Maintain the companys network infrastructure.
Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting.
Installing and operating Windows desktop operating systems.
TCP/IP networking and hardware maintenance and repair.
Assisting the network manager with support requests.
Applying patches in accordance with company procedures

Resolving technical issues (hardware and software) from incoming internal businesses users.
Assisting end users to avoid or reduce problem occurrences
Responsible for configure and test any new hardware and software.
Taking training sessions of new employees.
Shift schedule etc.

Rewards & Recognition:

Star Associate for the Month of DEC 2012.
Educational Details:
Exam Passed

Intuition Studied

Board/University

During
the year

PERCENTAGE

DIPLOMA IN
COMPUTER ENGG
+2

ShriSitheswarrar
Polytechnic College
Govt.Hi.sec.school Anicut.
Tcds computer education.
Anicut.
Govt.Hr.school Elvambadi.

Directorate of
Technical Education
State Board

2009 - 12
2008 - 09

83.75%
43.83%

Tcds
State Board

2008
2006 - 07

83.00%
46.20%

DCA (6 months)
SSLC

Project Details:
Title: Language Converter
Organization: Shri Sitheswarrar Polytechnic College

Personal Details:
Name
Father Name
Marital Status
Date of Birth
Nationality
Languages Know
Hobbies

:
:
:
:
:
:
:

Permanent Address :

PARANTHAMAN.C
Chakkaravarthy.P
Single
13-Aug-91
Indian
English, Tamil
Solving puzzles, chess, Playing computer games
No 1/68 pilliyar koil st,
Muruthavalli palayam vill& post,
Vellore 632104.

Declaration:
I declare that the statements made by me in this resume are true to the best of my knowledge and belief.

Place:

Yours sincerely

Date:

Paranthaman.C