Anti-Red Tape Act of 2007 (ARTA)

The Anti-Red Tape Act of 2007 also known as RA 9485 is

An Act to Improve Efficiency In The Delivery Of
Government Service To The Public By Reducing
Bureaucratic Red Tape, Preventing, Graft And Corruption,
And Providing Penalties Therefore.
It was passed on June 2, 2007.
Coverage of the law
The law applies to all government
offices and agencies including local
government units and governmentowned or -controlled corporations that
provide frontline services. Government
offices and agencies performing
judicial, quasi-judicial and legislative functions are
excluded.
Citizens Charter
A Citizens Charter is an official
document, a service standard, or a
pledge, that communicates information
on the services provided by a
government agency to the public. It
includes:
Vision and mission of the agency
Frontline services offered
Step-by-step procedures
Employee responsible for each step
Amount of Fees
Documents to be presented
Procedure for filing of complaints.

The Citizens Charter must be posted

as information billboards at the main
entrance or most conspicuous place
and in published materials written
either in English, Filipino or in the local dialect.

Anti-Fixer Campaign
Fixing, as defined by RA 9485, is an
act that involves undue facilitation of
transactions for pecuniary gain or any
other advantage or consideration.

No Noon Break Policy

It is a policy which requires agencies
who render frontline services to adopt
appropriate working schedules to
ensure that clients who are within
their premises prior to the end of
official working hours are attended to
and served even during lunch break.

On the other hand, fixer refers to an

individual whether or not official
involved in the operation of a government office or agency
who has access to people working therein and whether or
not in collusion with them facilitates speedy completion of
transactions for pecuniary gain or any other advantage or
consideration.

Public Assistance and Complaints Desk

It is desk where an officer or
employee knowledgeable on
frontline services is at all times
available for consultation and
advise. The desk shall be attended
to even during break time.
Easy to read identification card
All officers or employees transacting with
the public should wear identification
cards during office hours. It must be easy
to read such that officials and employees
concerned can be identified by the
clients. For certain agencies where an
identification card is not provided, officers and employees
must wear nameplates or other means of identification.

Fixers shall suffer the penalty of imprisonment not

exceeding six (6) years or a fine of not less than Php
20,000.00 but not more than Php 200,000,000.00 or both
fine and imprisonment at the discretion of the court.
Provision of Express Lanes for Pregnant Women,
Persons with Disability and Senior Citizens
RA 9442 otherwise known as An Act Amending Republic
Act No. 7277, otherwise known as the Magna Carta for
Disabled Persons, and for Other Purposes requires
provision of express lanes for persons with disability in all
commercial and government establishments; in the
absence thereof, priority shall be given to them.
The same privilege is also given to pregnant women and
senior citizens as provided by RA 9994 otherwise known
as Expanded Senior Citizens Act of 2010.

INTEGRATED ARTA PROGRAM OF THE

CIVIL SERVICE COMMISSION
ARTA Report Card Survey
It is an evaluation tool used to obtain feedback on how
provisions in the Citizens Charter are being followed and how
they agency is performing.
It is also used to obtain information and or/or estimates of
hidden costs incurred by clients to access frontline services
which may include, but is not limited to, bribes and payments
to fixers.
ARTA Watch
It is a mechanism to spot check agencies compliance with the
provisions of ARTA. It emphasizes agencies implementation
of the No Noon Break Policy, posting of the Citizens Charter
and Anti-Fixer campaign posters in conspicuous places. It also
serves as an information drive on RA 9485, Citizens
Satisfaction Center Seal of Excellence, Service Delivery
Excellence Program, and the rating of agencies subjected to
Report Card Survey.
It is anchored on the specific provision of RA 9485 which
mandates CSC to promote and monitor compliance of
government offices providing frontline services on vital
provisions of ARTA and measure the level of effectiveness of
their frontline services.
Service Delivery Excellence Program
It is one of the programs of the Commission designed for
agencies to review systems and procedures and identify
appropriate interventions to address concerns, if there are
any.

The result of the Report Card Survey (RCS) on the

implementation of the agencys Citizens Charter, particularly
those who obtained a failed rating, shall be the basis of SDEP
assistance to agencies.

Citizens Satisfaction Center Seal of Excellence Award

Conferred annually to government agencies that were
assessed through the Report Card Survey and have
demonstrated excellence in public service delivery.
Service offices which garnered an Excellent final descriptive
rating in the Report Card Survey are considered candidates for
the Citizens Satisfaction Center Seal of Excellent Award. It
shall be subjected to a two-phase validation process to
strengthen evidence and confirm the result of an excellent
public service delivery.
Awardees shall be conferred a wall-mountable glass seal and
a cash reward to be utilized specifically for the improvement
of their frontline service delivery.
Contact Center ng Bayan
It is conceived to be the governments main helpdesk where
citizens, civil society organizations and other entities can voice
their complaints and concerns with government agencies and
gain access to information.
The public may contact CCB through 1-6565 or
0908.881.6565.

CIVIL SERVICE COMMISSION

REGIONAL OFFICE NO. 6
(033) 321.1253

www.cscro6.wordpress.com

Civil Service Commission Regional Office No. 6