MODEL PAPER FOR BAHASA INGGERIS KOMUNIKASI [ A 178001 ]

THEORY 1 HR 15 MIN
Section A
( 10 marks ]
1. In an
I
II
III
IV

interview, what are of the goals of the candidate?

To obtain information about the job and organisation
To get a high salary
To determine whether the job is suitable
To assess the employer

A. I, II

B. I,III

C. III, IV

D. II, IV

2. All of the below are non-verbal cues EXCEPT .

A. Gestures
B. Body language C. Telephone etiquette
expressions

D. Facial

3. How does listening actively help in communication with colleagues?

A. Shows you are the boss
B. Helps you to get them to work harder
C. Ensure that they will not talk too much in future
D. Shows your interest in what they have to say
4. A customer calls and complains that the television he just bought from you
is faulty? What should you do?
A. Tell him there is no guarantee
B. Refer him to your boss
C. Apologize and ask him to return the faulty television for a
replacement or reservice
D. Explain that the shop does not give refunds and he should just buy
another one.
5. In the main body of your powerpoint presentation, you should
A. Tell them who you are are
B. Invite questions
C. Give details of your topic
D. Inform them of your objectives
6. In delivering a presentation, which body language should be avoided?
A. Keep clearing your throat
B. Vary your gestures
C. Hold your head high with chin up
D. Stand up straight and face the audience
7. Why should a presenter keep varying his speed and tone when speaking?
A. To make the audience laugh
B. To keep your audiences attention
C. To make sure you can finish the presentation
D. To make the audience think you have a good voice

8. Which of the following is NOT an example of a graphic organizer?

A. Clock diagram
C. Venn diagram
B. Fishbone diagram
D. Bicycle diagram
9. One of the factors while presenting is the room layout. Why is it so
important?
A. Audience must see how pretty or handsome you are.
B. Audience must see you and the visual aids
C. Audience must have leg space
D. Audience must be able to move around
10.Hannah has just started a new job as a salesgirl in a bookshop. On her first
day at work, her boss tells her to arrange all the books on the shelf
according to subjects. While arranging the books, she accidentally tore a
page from an expensive book. What should she do?
A. Hide the book and pretend nothing happened.
B. Glue or tape the page and put it back on the shelf.
C. Inform the manager that it was an accident and wait for his reaction.
D. Inform the manager but say that the book was already torn when you
handled it.
SECTION B
(10 marks)
QUESTION 1
Haziq met Maria at the supermarket and talked about his new job.
Haziq

Hi, Maria. I am so glad to see you. I got a new

job in a factory. The salary is very good!

To congratulate

Maria

.
What do you do in the factory?

To inform

Haziq

. ..
.
[ repair service machines ]

To ask

Maria

Did .
[ supervisor talk safety ]

Haziq

No, but it should be safe because he pays well.

To remind

Maria

.
[ remember safety first ]
That was what we were taught in the college.

To agree

Haziq

I will ask the supervisor about it tomorrow.

Thanks.

QUESTION 2
A customer walks into a shop to buy shirts.
Salesman

Good evening, Sir.

How can I help you?

Customer

Good evening.
..
[ show me shirts ]

Salesman

Yes. Please come to counter no. 2

What shirts are you looking for?

To describe

Customer

..
..
[ blue long sleeves ]

To enquire

Salesman

..
.
[ brand ]

Customer

I dont mind any brand as long as it is

comfortable. What do you recommend?

Salesman

[ try Malinda brand ]

Customer

Okay. Show me the shirts.

To request

To suggest

To thank

..

SECTION C
(20 marks)
QUESTION 1: 5 marks
SITUATION: You applied for a job in a company. The Human Resource Manager called
you for an interview and asked you to present your resume using powerpoint
Fill in the presentation preparation template as a guide to your powerpoint presentation
No
1

Item
Purpose of Presentation:

Who is the audience?

1m

List one visual aid you would use to present

your resume
What main points would you highlight?

1m

Answer

2m

QUESTION 2: [ 5 marks ]
Present the information in the preparation template above in a graphic organizer.
GRAPHIC ORGANIZER : Select one by putting a [ / ] in the box corresponding to the
Graphic organizer
1. Y-chart
3. Pie Chart
5. Graph

Mark
1m

2. Star Diagram
4. Compare & Constrast
Chart
6. i-think map

Draw the graphic organizer selected and insert all information required.

QUESTION 3
You are given 5 conflict scenarios or problems. Write in the space the solution to the problem
or conflicts.
1. Conflict / Problem :
You and your friend did not attend your Science class. When you are called up
by the Discipline Supervisor, your friend said that you were sick and he has to
look after you in the hostel. The Discipline Supervisor asked you to confirm it.
What will you do?

[ 1 mark ]
2. Conflict / Problem :
You are working in a fast food restaurant. A customer came and bought a meal for
RM10.00. He gave you a RM50. You gave RM30 as change. When the customer left
the restaurant, you realised your mistake.
What will you do?

[ 1 mark ]
3. Conflict / Problem :
As part of a group project, you are in charge of preparing the presentation. You went
out with some friends to watch a late night movie. Later you slept because you were
too tired. In the morning, you realise you have not completed the presentation
What will you do?
..

[ 1 mark ]

4. Conflict / Problem:
Your lecturer asked you to clean the workshop after class together with your
classmates. However, all your classmates left without doing it. You are all alone in the
workshop.
What will you do?
.
[ 1 mark ]
5. Conflict / Problem:
Your friend does not like the lecturer who teaches Mathematics. So she did not go to
college. The next day, she told you that she had a fun time at the mall. However, she
had to complete an assignment. She asked to copy yours.
What will you do?
.
[ 1 mark ]

QUESTION 4 :
You and your classmate , Hani, have been chosen to do a project to promote a new
product. In the beginning, everything went well. Later, Hani began to be lazy and did
not do her part. You had to work on it alone. The deadline is near and you are not
able to complete it on time.
What is the problem? What should you do?

5 marks

ORAL ENGLISH TEST.

QUESTION 1 : 5 marks
WARMER : Students will be asked to talk about themselves in 5 sentences
QUESTION 2: 25 marks

KOLEJ UTAMA
SEPTEMBER 2015 INTAKE
BACHELOR / DIPLOMA PROGRAMMES
o
o
o
o
o

PROGRAMMES OFFERED:
Accounting
Business
Computer Science
Hospitality Management
Mass Communication

APPLY NOW!
Application forms are available at all Kolej Utama campuses
Online application at www.utama.edu.my
Programme commencement Date : 30th November 2015
Application Closing date : 1st October 2015
Kuala Lumpur Main Campus:
Jln Genting, Setapak
54000 Kuala Lumpur
Tel : 03: 4145677
Email : admission@mail.utama.edu.my

1.
2.
3.
4.

What is being advertised?

Which programme interests you? Give a reason
I am living in Johor. How should I apply?
Do you think students should further their studies? Give 2 reasons

QUESTION 3:
You are planning to go out with your classmates for a meal.
Talk about where you would go and what you would order.
Explain why.

[5 marks]
[5 marks]
[5 marks]
[10 marks]

30 marks