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APowerfulFormulatoIncreaseSuccess

People+Process=Performance

For any business to perform at its highest level and achieve maximum profitability there must be an
ongoingcommitmenttoinvestindevelopingbothitspeopleandefficientprocesses.KnowNoBounds
and Paragon Resources structure their solutions with the guiding principle of People + Process =
Performance.Asfinancialprofessionals,yourfocusisoftenROI;oursisROPReturnonPEOPLEand
PROCESS.

Firstandforemost,whetheracorporateleaderorindividualadvisor,onemustunderstandthegapsand
responsibilities required in order to find the right PEOPLE to fill those specific roles. Teams are
comprisedofINDIVIDUALSwhoarealldrivenandmotivatedbydifferentelementsandaregiftedwith
varying talents. Ensuring that the right people are engaged in the right roles and have the right
developmentalopportunitiesandenvironmentsisessentialinmaximizingtalentandretainingyourmost
importantresource.

PROCESSisthesecondkeyingredienttosuccess.Intodaysmorecomplexworld,withincreasedrules,
regulations, and administrative requirements, time has become a most precious commodity.
Systematizingonesbusinessisessential.Individualadvisoryteamsandfirmsneedtohavesimpleand
executableprocessesinplaceinordertomaximizetheirtimeandresources.

PerformanceInsightsProcess
Apowerfulanduniquesuiteofdiagnostictools,ourPerformanceInsightsProcess:
identifies the potential performance barriers that are hindering the ultimate success of an
advisoryteam
facilitateskeydecisionsthatneedtobemadeforthefuturegrowthofthepractice
providesaroadmapforspecificaction

Professionaladvisorsknowhowimportantitistoconductathoroughassessmentofaclientssituation
before making recommendations. They also know the benefits of asking the right questions. In many
cases,theassessmentitselfcanbeworththepriceofadmissionsinceithelpsclientsrealizewherethe
gapsareintheircurrentfinancialplan.Forthissamereason,weutilizeassessmentswhenbuildingand
developingahighperformancepractice.

TheassessmentsutilizedthroughourPerformanceInsightsProcesscoverthreecriticalelements.

Individuals:Peoplearefundamentaltomaximizingoverallperformance.Thisareaoftheprocessutilizes
theStrengthsandMotivatorsAssessmentstohelpensurethattherightpeopleareengagedintheright
rolesandarehighlyeffectiveintheirinteractionswithoneanotherandtheirclients.

Team: In order to properly serve clients, teams are now essential. One key benefit of a team is to
orchestrateeveryonestalentstowardsacommongoal.TheTeamPerformanceAssessmentallowseach
member to provide their perspective on understanding their current team dynamics and areas where
theycanincreasetheireffectiveness.

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

Business: You must KNOW your business intimately if you want to GROW your business. Analyzing all
aspects of a practice leads to optimizing its performance and increases longterm viability. Our final
diagnostic, Business Performance Assessment, solicits each team members perception of both the
efficiencyandeffectivenessofallcorefunctionsofthebusiness.

AlloftheassessmentsutilizedinthePerformanceInsightsProcessareadministeredonlineandhavea
foundationofprovenpracticemanagementexpertiseforthefinancialservicesindustry.Thefollowingis
anoverviewoftheprocess.

KnowledgeAwarenessActionResults

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

Step1:BusinessProfileSnapshotofAdvisoryTeamPractice
Principal(s)providedataonthefollowing:
ContactInformation
TeamInformation
FinancialInformation
ClientInformation
PracticeInformation
VisionInformation
TimeCommitment:2030minutes

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

Step2:TeamMemberDataCollection
Eachteammemberisemailedinstructionsforcompletingthreeonlineassessments:
IndividualStrengthsandMotivators
TeamPerformance
BusinessPerformance
TimeCommitment:4060minutes

IndividualStrengthsandMotivatorsAssessment
36Questions

DISC Explains HOW a person behaves, what their natural strengths are, the type of work each team
membershoulddoandtheirpreferredworkenvironment.Itisanexcellenttoolforidentifyingrolesand
responsibilities and the communication style of each team member. Workplace Motivators explains
WHYapersondoeswhattheydo,whatdrivesthem,andhowtheycanbemotivated.Thisisanexcellent
toolforidentifyingthecultureandchemistryofateamsothatteammembersenjoyworkingwithone
another.
Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

TeamPerformanceAssessment
Eachmemberwillratetheoverallteamdynamicsbasedonfourareas:
Interpersonal:Examinestheeffectivenessofrelationshipsamongteamsmembers
Structure:Examinestheeffectivenessofhowtheteamoperates
ManagementApproach:Examinestheeffectivenessofhowstrategiesandtasksaredetermined,
managedandexecuted
Leadership:Examinestheeffectivenessofhowtheteamisled
48Questions

Teammemberscan

providecommentsor

suggestionswhen
appropriate.

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

BusinessPerformanceAssessment
Eachmemberratestheefficiencyandeffectivenessofsevenareasofyourbusiness:
FIND
Marketing
Sales
GRIND
Investment/WealthManagement
Administration&Operations
OngoingPerformanceAnalysis&Reporting
MIND
ClientManagement
PracticeManagement
72Questions

Teammemberscan

providecommentsor

suggestionswhen

appropriate.

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

Webelieveallteam

membersshouldbeable
torespondtoallquestions

onthissurvey.

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

Theteamisaskedtorate
eachfunctionalareaofthe
business.

Teammembersaregiven
theopportunitytoprovide
personalperspectiveon
theirlikes,frustrations,
training,andsuggestions
forimprovement.

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

Step3:Analysis&Summary
Deliverables:
BehaviorsandMotivatorsAssessments
TeamSuccessInsightsWheelandTeamMotivators
TeamPerformanceAssessmentTeamReport
BusinessPerformanceAssessmentTeamReport
Withthisinformation,teamswillbeabletoassesstheircurrentoverallperformanceandidentifythe
specificgapsthatneedtobeclosedinordertoobtaintheirultimatebusinessvision.

BehaviorsandMotivatorsAssessment

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

Eachteammemberreceivespersonalizedreportingon:
Effectivecommunication
Keystomanagingandmotivating
Timewasters
Workplaceneeds
Teamchemistry
Workplacestressors

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

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TeamSuccessInsightsWheelandTeamMotivators

Twopagecompositeof

entireteamsbehaviors

andmotivatorsreports.

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

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AdministrativeSite

TwoTypesofReportsAvailable:
1. Coach:includesidentityofallresponsesforcoachs/managers/consultantsinsight
2. Team:noidentityofresponses,allowsforanonymity

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

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TeamPerformanceAssessmentTeamReport

360DegreeFeedbackofTEAM
Dynamics
61Pages
SummaryAnalysis
HierarchyofStrengths
IndividualCommentsand
Suggestions
DetailedReportingofResponses
withSuggestions

Withineachofthefourareas,the
teamiscategorizedintotheir
appropriatelevelsofperformance:

1. HighPerformance
2. Functional
3. Potential
4. Challenged

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

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Rankorderof
teamstrengths

Detailedreportoneach
questionwithsuggestions
forimprovement

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

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BusinessPerformanceAssessmentTeamReport

360DegreeFeedbackonBUSINESS
Dynamics
2884Pages,Dependingon
ReportingOptions
SummaryAnalysis
FINDGRINDMINDAnalysis
ResourceAnalysis
StrengthsandChallenges
ActionItems
People+Process=Performance
Inventory
DetailedReportingofResponses
IndividualCommentsand
Suggestions

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

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Teamsfeedbackonhow
theyarefunctioningin
eachcoreareaofthe
business

Analysisoftimespentin
eachfunctionofthe
business

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

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Inventorychecklistofallofthe
FINDGRINDMINDfunctions

Detailedreportoneach
questionwithsuggestions
forimprovement

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

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UnderstandingtheAnalysisCreatingaPlanofAction
ItissuggestedthattheteamreviewtheresultsofthePerformanceInsightsProcessoveraminimumof
threefacilitateddiscussions.KnowNoBoundsandParagonResourcesoffertrainthetrainerprograms
andcompanionfacilitatorsguidestoassistyourfirmindevelopingtheexpertiseneededtoeffectively
facilitatethesediscussions.Wealsocanoffertheseservicesforyoubytelephone.
Thefoundationoftheseconsultationsistoprovideinsightandtangiblestrategiesonhowtomakewiser
decisionsforthegrowthofthepractice.Belowisasuggestedplan:
Please note session one, People Awareness, includes all participants in the process. Due to the
potentially sensitive nature of sessions two, Business Awareness, and three, Growth Plan, we suggest
the Principal(s) are best suited to determine who should participate. These sessions often include the
sharing of confidential information and we want to encourage open and honest communication
throughout.
Session1:PeopleAwareness
EntireTeam
TimeCommitment:90minutes
ProfessionalconsultationtohelpyouinterprettheStrengthsandMotivatorsAssessmentsandtobetter
understandeachpersonsintendedroleinthepracticeandtheirindividualworkplaceneeds.Thisisa
highlyinteractivecallthatincludesallparticipantsintheprocess.WefocusonPEOPLEfirstastheyare
trulythefoundationofyourbusinesssuccess.

Session2:BusinessAwareness
Principal(s)DetermineAttendance(Duetothesensitivenatureofsharingconfidentialinformation)
TimeCommitment:6090minutes
Professional consultation to assess the current state of your practice. We will utilize the information
provided in the Business Profile and the Team and Business Performance Assessments as described
above. The primary focus of this session is to discuss the efficiency and effectiveness of each of your
businessfunctions.

Session3:GrowthPlan
Principal(s)DetermineAttendance(Duetothesensitivenatureofsharingconfidentialinformation)
TimeCommitment:6090minutes
Thissessionfocusesonmovingfromawarenesstoaction.Tohelpyouachieveyourultimatevision,we
will transform the information uncovered throughout the process into a series of suggested critical
actionsteps.Topicsofdiscussionusuallyinclude:

roledefinitionandidealteamstructure
strategiestoincreaseprofitabilityandclientloyalty
techniquestoempowerteammembers
processestoeradicateinefficiencies
identificationoffuturepeopleresourceneeds
effectivecommunicationstrategies
guidanceonmakingtoughdecisions
provenpracticemanagementhabits
Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

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WhoisthisProgramFor?
Teams:Ourdefinitionofateamisthreeormoreprofessionalsorsupportmembersworkingtogether.
Thismorecomplexstructuremayexperiencesymptomssuchas:
Interpersonalconflictamongteammembers
Unclearroledefinition
Inefficientornonexistentprocessesandsystems
Unclearvisionanddirection
Poorcommunicationandlowteammorale
Stallingofthebusinessorhittingaplateau
Growingpains
Inefficientusageoftime
Needtoknowwhentoaddstafforpartners/professionals
Cleaningupanoverweightbusinesstoomanyclients;toomanymodels;tryingtobeallthings
toallpeople
Beingreactiveversusproactiveindailyactivities
Lackofformalizedservicemodelforyourclientele
Wantingtochangeyourbusinessmodeltofitanewmarket
Notenoughtimetomarketandgainnewbusiness
Notenoughtimetoserviceallclientrelationships

TopProducingTeams:Provideavalueaddedtooltoyourfirmstopproducingteams.Theycanusethis
comprehensive analysis for defining new goals to improve all aspects of the practice. This advisor
retentiontooldemonstratesyourcommitmenttotheircontinuedsuccess.

EmergingAdvisoryTeams:Investinthefirmsfuturebydevelopingyourbenchplayers.Thesetoolscan
provide the insight needed for those advisors who have hit a plateau in their business. Allows the
advisorstocreateaspecificactionplantostreamlinethepracticeforincreasedprofitability.

ContactInformation:
SarahE.Dale
KristaS.Sheets
President&Founder
President
KnowNoBounds,LLC
ParagonResources,Inc.
757.258.0008
770.319.0310
dale@KnowNoBounds.net
ksheets@ParagonResources.com
www.KnowNoBounds.net
www.ParagonResources.com

Copyright2010,KnowNoBounds,LLC,&ParagonResources,Inc.

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