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Effect of Personal
Innovativeness, Attachment
Motivation and Social
Norms on the Acceptance of
Camera Mobile Phones:
Abstract
This study develops a model to assess the consumer acceptance of Camera Mobile Phone (CMP) technology
for social interaction. While there has been considerable research on technology adoption in the workplace,
far fewer studies have been done to understand the motives of technology acceptance for social use. To fill
in this gap, the authors develop a model that is based on the theory of the technology acceptance model, the
theory of reasoned action, the attachment motivation theory, innovation diffusion theory, and the theory of
flow. The first research methods used was a qualitative field study that identified the variables that most drive
CMP acceptance and build the research model using a sample of 83 consumers. The second method was a
quantitative field study, which collected from a sample of 240 consumers in Kuwait in order to test the model.
Results reveal the social use and use before shopping uses, explaining 32.3% and 30% of the variance,
respectively. Most importantly, the study reveals that personal innovativeness, attachment motivation, and
social norms have an important effect on CMP acceptance.
Keywords:
Adoption of Camera Mobile Phone, Attachment Motivation Theory, Flow Theory, Perceived
Enjoyment, Personal Innovativeness, TAM
1. Introduction
The mobile phone industry is quickly growing
to offer new services such as Internet access,
DOI: 10.4018/jhcr.2010100103
games, digital camera capabilities, text messaging and mobile commerce (m-commerce).
With the increasing number of mobile phones
around the world (4 billion users in 2009, see
The Mobile World, 2009), there is no doubt
that the mobile services industry is aware of
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Literature Review
Past studies on wireless mobile device adoption
have investigated technology adoption from different theory perspectives including: the Theory
of Reasoned Action (TRA) (Fishbein & Ajzen,
1975), the Innovation Diffusion Theory (IDT)
(Rogers, 1983), the Technology Acceptance
Model (TAM) (Davis, 1989) and its variations
(e.g., Venkatesh & Davis, 2000; Venkatesh et
al., 2003; Yi et al., 2006; Rouibah, 2008), the
theory of flow (Csikszentmihalyi, 1990) and
combined theories (e.g., Kim & Garrison, 2009).
Still, efforts are being undertaken to propose new
models or extend previous ones in order to fit
the unique features of different technologies. In
line with this observation, several variations of
TAM were proposed to increase the parsimony
of the model by combining different existing
TAMs (Venkatesh & Davis, 2000; King & He,
2006; Rouibah, 2008; Kim & Garrison, 2009;
Liao et al., 2009; Mallat et al., 2009). This study
is, therefore, oriented to fill in the gap and contribute to direct marketing and industrial efforts
to enhance the comprehension pertaining to the
requirements of potential adopters.
This paper focused on a new model because
most past acceptance models were developed to
support technology in the workplace environment and, consequently, these models would
seem inappropriate, even after modification, for
social purposes. The use of CMP is distinct from
technology use in the workplace environment
context in several aspects. First, CMP and other
mobile devices differ from office systems in
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Table 1. Basic ICT indicators in the GCC countries (World Development Indicator, 2009)
Indicator
Population (thousands)
GDP per capita ($)
PC penetration rate
Mobile penetration rate
Internet penetration rate
Year
Kuwait
Bahrain
Oman
Qatar
Saudi Arabia
UAE
2000
2190
672.0
2442.0
606.4
20660.7
3247
2005
2535.4
726.6
2566.9
812.8
23118.9
4533.1
2000
17222
11861
8135.
29290
9120
21740
2005
31860.6
17773
9460
52239
13399
28611
2000
11.41
14.13
3.30
14.85
6.29
12.31
2005
23.66
16.65
4.60
16.36
36.66
18.75
2000
21.73
30.61
6.63
19.93
6.65
43.98
2005
93.86
100.00
51.93
88.17
57.53
100.00
2000
6.85
5.95
3.68
4.95
2.23
23.5
2005
27.6
21.3
11.10
26.9
6.86
30.82
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External Variables
Attachment Motivation (AM)
Attachment, according to the attachment motivation theory (Bowlby, 1969), is an essential
and central concept for building and maintaining
friendship. AM is defined as the tendency of
human beings to have a pervasive drive to form
and maintain interpersonal friendships (Li et
al., 2005). And it is used to keep frequent and
pleasant contacts with important people such
as family members, spouses and close friends.
Those who are motivated to keep an attachment
with others feel safe with each other, and are
very active in seeking support from their social
networks (Li et al., 2005). Unlike individuals
who are highly motivated to build and maintain
relationships people with less attachment motivation feel negative towards and are anxious
about social interaction with others. To keep
frequent contact, high motivated people are
constantly seeking new communication tools
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Mediating Variables
Perceived Usefulness (PU) and
Perceived Ease of Use (PEOU)
TAM assumes that beliefs about perceived
usefulness (PU) and perceived ease of use
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Research Methodology
This study is relatively new and therefore
requires rigorous justification so as to the
choice of employed research methods. In many
traditional studies on IS, either quantitative
or, to some lesser extent, qualitative methods
were used, but not both (Loch et al., 2003). To
complete this study, two research methods were
used (Rouibah & Abbas, 2006). The qualitative
method was used to identify the basic motives
and guide the design of the instrument while
the quantitative research method was used to
validate the research model.
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Constructs Measurement
Table 3 shows the measures used. They had been
validated in prior research, but their wording
was modified in order to fit the context of the
CMP. Actual usage was operated using self
reporting measure as was the case of many
previous studies (Rouibah, 2008; Rouibah &
Hamdy, 2009). Respondents were also asked to
indicate what kinds of pictures they most often
take choosing from a list of options: family,
friends, famous people, self picturing, fashion
designs, decorations, recent models, hairstyles,
house designs, clothes, strange events, funny
and beautiful pictures, proof of crime, urgent
events, immoral pictures, and cheating. Since
this was the first study on CMPs,
Construct
1
2
Enjoyment
61
Enjoyment
51
Ease of use
51
Ease of use
50
Usefulness
Because it is easy to take and exchange pictures and video clips between
mobile devices and/or PCs.
49
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Table 2. continued
No
Construct
Usefulness
48
Usefulness
46
Usefulness
46
Ease of use
45
Innovativness
It has many services in one (mobile, camera, radio, movie player, etc.).
45
Enjoyment
44
Usage
I use CMPs to send pictures and video clips to people not seen in a long time.
43
Ease of use
41
4
5
6
Usage
41
Attachment motivation
Because it is useful to take nice photos when traveling and send them via
SMS service to people (family and friends) important to me.
40
Innovativness
39
Attachment motivation
I use it to instantly share pictures and video clips with my family members
and friends when I am in distant places.
38
Innovativeness
37
Innovativeness
36
Usefulness
34
Usefulness
33
7
9
Enjoyment
32
Social Norms
To keep up with and follow updates in the the field of new technologies
31
Attachment motivation
30
Social Norms
Because it offers easy communication with friends and family via MMS
instead of actually visiting.
28
11
Social Norms
25
12
Social Norms
23
Social Norms
20
14
Social Norms
18
15
Social Norms
17
10
13
16
Social Norms
15
17
Usefulness
14
18
Innovativeness
19
Innovativeness
10
Ease of use
11
Ease of use
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Measure
Source
AM1
CMP helps me be close to others, watch them more, and help me as if relating to
them on a one-to-one level.
Li et al.
(2005):
AM2
CMP helps me be around others and find out about them and that is one of the most
interesting things I can think of using the CMP.
AM3
I feel like I have really accomplished something valuable when I am able to get
close to someone through the technology of the CMP.
AM4
I like watching people and using CMPs helps me to this and gives me enjoyment.
Attachment Motivation
(AM)
Personal Innovativeness
(PI)
PI1
PI2
PI3
Agarwal
and Prasad
(1998)
Social Norm
SN1
People who influence my behavior (e.g. friends) think that I should use a CMP.
SN2
People who are important to me (e.g. family) think that I should use a CMP.
SN3
Rouibah
(2008)
Perceived Enjoyment
PE1
PE2
PE3
PE4
Rouibah
(2008)
Perceived Usefulness
PU1
PU2
PU3
Li et al.
(2005)
PEOU
PEOU3
Davis
(1989)
Usage (U)
U1
U2
U3
I take pictures of famous people (artists, singers, celebrities) and exchange them
with my friends.
U4
I take pictures of fashion designs and get opinions of important people about them
before shopping.
U5
I take pictures of recent models and get opinions of important people about them
before shopping.
U6
I take pictures of clothes of well dressed people and buy similar items.
Variety
of use
Rouibah
(2008)
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Factor Analysis
The demographic profile of the survey respondents (Table 4) shows that 66.8% of the respondents were female and 33.2% male. The most
represented age group was ages 18-25 (94.2%).
Most participants were not married (94.2%)
and are doing well at university since 63.5%
had a GPA above 3.0. The average frequency
of use of the respondents was 3. With regard to
CMP usage, 68.5% use their CMP to transfer
pictures to other media storage, 67.2% used it
to listen and watch video clips, and 66% shared
pictures with their family members, friends, or
social groups. In addition, 48% use their CMP
to share their opinions about items to purchase
before effective shopping.
Number
Percentage
Male
80
33.2
Female
161
66.8
Age
Frequency
Percent
13-17
10
4.2
18-25
227
94.2
25-50
1.7
GPA
Frequency
Percent
0.8
86
35.7
Above 3.0
153
63.5
Marital Status
Frequency
Percent
Single
227
94.2
Married
14
5.8
Frequency of use
Frequency
Percent
79
32.45
93
38.55
28
11.6
41
17.0
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Items
Loading
Mean
SD
Cronbachs Alpha
.899
0.774
3.200
1.461
AM2
0.801
3.630
1.464
AM3
0.809
3.020
1.442
AM4
0.693
3.000
1.462
0.791
3.040
1.387
PI2
0.854
3.560
1.198
PI3
0.749
3.240
1.277
SN1
0.845
3.040
1.315
SN2
0.783
3.800
1.281
SN3
0.750
3.300
1.268
.888
0.665
3.500
1.300
PE2
0.759
3.540
1.250
PE3
0.822
3.780
1.109
PE4
0.774
3.380
1.272
PU1
0.711
3.280
1.354
PU2
0.846
3.880
1.394
PU3
0.853
3.150
1.385
.890
0.804
4.230
.910
PEOU2
0.873
4.380
.771
PEOU3
0.818
4.240
.892
0.641
4.701
.970
.894
4.020
.930
0.682
4.620
.900
0.857
0.826
0.781
3.700
0.718
4.012
0.805
3.788
* Significant path (p<0.05); ** significant path (p<0.01) and *** significant path (p<0.001)
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Discussion
The current study shows that attachment motivation, considered an intrinsic motivation, affects
both PU and enjoyment. Such a result is partially
consistent with Li et al. (2005) who only found
a positive association between attachment motivation (AM) and enjoyment. Moreover, results
of this study reveal its indirect effect on current
behavior through the mediation of perceived
enjoyment. With regard to its effect, attachment
motivation exerts the second strongest effect
on enjoyment after personal innovativeness.
Thus, people with high attachment motivation,
perceived more enjoyment from CMPs and
use it to maintain social friends with important
people such as family members, relatives and
friends. In addition, those with high level of
motivation use CMPs for requesting opinions
of important people about items or products
before shopping.
This study shows two types of behavioral
use of CMPs: for social use and use before
shopping, each with different antecedents.
Such a result is similar to Rouibah and Hamdy
(2009) who found two different types of usage
for social use of instant messaging in Kuwait.
This study also shows the importance of
personal innovativeness as an individual characteristic that affects both types of CMP uses.
Results of this study partially support findings
of previous studies that studied the effect of
innovativeness. In particular, our findings
partially support the finding of Agarwal and
Karahanna (2000), Lewis et al. (2003), and Yi et
al. (2006). While Yi et al. (2006) found a positive
association between PI-PEOU, and PI-PU, our
results did not. A plausible explanation could
be explained by the nature of the two studies:
Previous studies focused on technology in the
workplace and the current study focused on
social use. Unlike previous studies that focused
on innovativeness, this study extends results of
previous studies (Agarwal & Karahanna, 2000;
Lewis et al., 2003; Yi et al. (2006) and succeeds
to show for the first time a positive association
between PI and PE. PI affects CMP use (for
social and before shopping) through the media-
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Beta
Sig.
R2 (%)
0.041
0.260***
4.799
0.000
9.700
23.020
H4: PI-PU
0.010
0.040
0.404
0.687
98.300
F= 3744
H2: AM-PU
0.007
0.492***
55.369
0.000
H6: SN-PU
0.011
0.201***
22.322
0.000
H9: PEOU-PU
0.031
0.798***
96.936
0.000
H5: PI-PE
.072
.339***
5.809
.000
35.700
F=32.70
H1: AM-PE
.049
.329***
5.741
.000
H7: SN-PE
.077
0.072
1.232
0.219
H10: PEOU-PE
.221
.109*
2.048
.042
32.300
F=30.28
30.000
F=32.49
Regressions
Regression of PEOU
H3: PI-PEOU
Regression of PU
Regression of Enjoyment
.063
.040
.628
.531
H12a: PU- SU
.064
.097
1.501
.135
H13a: PE- SU
.064
.144*
2.229
.027
H8a: SN- SU
.020
.168**
2.666
.008
.074
0.159*
2.574
.011
.076
.017
.277
.782
.076
.241***
3.821
.000
.024
.151*
2.452
.015
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Managerial Implications
This study has several practical implications.
Results of the study could be used to promote
CMPs before shopping for m-commerce. We
advocate that two motives push towards the use
of CMPs before shopping, i.e., high speed of life
and effect of social norms in the society. With
regard to the first motive, family members are
spending less time together, and even dedicate
a smaller amount of time shopping together.
With the increase in multi-services of mobile
phones, it is possible that one family member
shops alone and may request the opinion of
another family member for effective shopping
using the functionalities of CMPs. With regard
to the second motive, CMP use before shopping
is appropriate and helps to overcome cultural
barriers. Indeed, Kuwaiti society is a conservative society where females have problems
sharing opinions with others when shopping
and trying out outfits.
This study also encourages the increased
use of CMPs in the workplace but with caution.
News agencies and hospitals are promising settings as appropriate and potential applications.
In educational institutions, although CMPs may
be encouraged to be used during lectures and
trainings, it also should be prohibited during
exams, since students may use it to cheat. CMPs
should also be prohibited in female sports locations and women changing and fitting rooms.
Since Kuwait is an Arab country that is highly
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Conclusions
The study developed a model for voluntary usage of CMPs for social purposes and maintaining
friendships in Kuwait, which is known to have
a collectivist culture. The study contributes to a
better theoretical understanding of the factors
that promote technology adoption in an Arab
country and reveals two types of usage, each
with its own antecedents. This study achieves
several contributions that have potential implications on both research and practice.
Acknowledgements
This research was funded by Kuwait University,
Research Grant IQ 06-05.
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Kamel Rouibah is an Associate Professor of information systems, College of Business Administration (CBA), Kuwait University. He holds a PhD in Information Systems from Ecole Polytechnique
of Grenoble, France. Before joining CBA, he worked at the Faculty of Technology Management
at Eindhoven (Netherlands) and Institut National de la Recherche Scientifique (France). His
research interests include Design of Information Systems, Management Information Systems,
Engineering Data Management, Workflow Management, Information System and Information
Technology Acceptance. He has authored/coauthored over 50 research publications in peerreviewed reputed journals and conference proceedings. He was involved in several European
projects. His publications appeared in several leading journals: such as Journal of Strategic
Information System, IT & People, Journal of Global Information Management, Computers in
Industry; He has received the excellence younger researcher award from Kuwait University for
the academic year 2001/2002. Dr Rouibah has directed many funded research projects, and has
served as the program committee member of various international conferences and reviewer
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for various international journals. He is the co-editor of Emerging markets and e-commerce
in developing economies book. He has taught many information systems courses in France,
Netherlands, and Kuwait.
T. Abbas H. is an assistant professor of Management Information Systems at Kuwait University.
He received his B.S. in Economics from Kuwait University, and received M.S. and Ph.D. from
Illinois Institute of Technology. His research interests include information ethics, information
security, artificial intelligence, and expert systems.
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