Taklimat Permohonan Bekalan Elektrik

e-Application Migration to www.mytnb.com.my

BCRM
Jun 2016
0

Contents

e-Apps Migration to www.mytnb.com.my

Supply Application Summary & Roles and Responsibilities

Registering as a myTNB User

Supply Application for More Than 100 kVA

Supply Application for Contractor

Key Takeaways

myTNB Self Service Portal

Moving forward, transactions covered in e-Services, e-Apps and e-Bulk will
be consolidated into https://www.mytnb.com.my.

e-Application Actual Cutover Timeline

Key Dates for e-Application Actual Cutover
Actual Cutover

Pre-Cutover
Thu

Fri

Sat

Cutover

Sun Mon Tue Wed Thu

Fri

Sat

Sun Mon Tue Wed Thu

Post-Cutover
Fri

Sat

Sun Mon Tue Wed Thu

Fri

30 Jun 1 Jul 1 Jul 3 Jul 4 Jul 5 Jul 6 Jul 7 Jul 8 Jul 9 Jul 10 Jul11 Jul12 Jul13 Jul14 Jul15 Jul16 Jul17 Jul18 Jul 19 Jul20 Jul21 Jul22 Jul
< Day 0

Day 0 Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 Day 8 Day 9Day 10Day 11Day 12Day 13Day 14

e-Application System
Outage Period

6 July 12:00 PM
Block for
Contractor
submission for:
NC
Rewiring
and Application
submission for:
COT Type 2
COA

NO ACCESS

myTNB Go Live!

1 July 12:00 AM
Block for
Applicant
submission for:
NC
Rewiring
COT Type 1
Group NC
Group Ind

What happens during Cutover? (1/3)

How TNB will continue Business-As-Usual
The following payments will be accepted during Cutover.
TNB Electricity Bill

Security Deposit

Meter Installation Tampering

Disconnection Order/
Disconnection Notice

The following payments will NOT be accepted during Cutover.

Connection Charges

Rechargeable Job Order

Stamp Duty

Sundries

What happens during Cutover? (2/3)

How TNB will continue Business-As-Usual

Only the following

Payment Collection channels below will be accepting
payment during Cutover.

Kedai Tenaga (ePOS)

What happens during Cutover? (3/3)

How TNB will continue Business-As-Usual
The following applications will still be accepted offline at Kedai Tenaga:
Process

Type
New Application without
Construction
i) Move In Existing
Premise/COT Type 5 (Move
In Only))
ii) Move In Group-Individual

Accepted

Not Accepted

OPC Non-Domestic
OPC Domestic

All LPC

Supply Application (NC)

New Application for Newly

Built Premise
(with Construction)
i) NC Individual
ii) NC Group

Normal/ Temporary Supply*

7 days supply connection

(7DSC)
CC Payment

Customized Contract

Rewiring

New Application for Rewiring

All types

CC Payment

Change of Tariff

New Application for Change

of Tariff

All types

Meter Charges

Data Migration Approach

1. User IDs

(a) Data Collection

Same as (A) list

Same as (A) list

(b) Data Conversion

Additional IDs
Same ID across
from eServices
3 systems
& eAPP

Remark: If project creator email address is not found in F, a SSP user ID is

created against the email address.
7

Data Migration Approach

2. Favorite List (CA associated with User ID)

(a) Data Collection

Same as (A) list

(b) Data Conversion

Data Migration Approach

3. Project IDs > Parcels > Group Move-In

What will change & what will NOT change?

What Will Change?

Portal Address
Look and feel of the web page
Customer Experience

What Will NOT Change?

Supply application process
Person In Charge (PIC) at TNB
Online Form

Remember These Important Dates & Events

1 July 2016
Last day for
Applicant to
submit New
Supply
Application
including
Rewiring and
Group
Application

10

6 July 2016
Last day for
Contractor to
update New
Supply
Application
including
Rewiring

6-20 July
2016 NO
ACCESS
TO eAPPS

20 July
2016
www.myTNB
.com.my

Contents

e-Apps Migration to www.mytnb.com.my

Supply Application Summary & Roles and Responsibilities

Registering as a myTNB User

Supply Application for More Than 100 kVA

Supply Application for Contractor

Key Takeaways

Supply Application Summary

12

Roles and Responsibilities

Supply Application Less than 100 kVA
Role

Action

Individual*

To fill up the supply application

form
To submit the application form

*Previously known as Developer/Consultant/Developer Staff

13

Contractor

To review submission of the

applicant
To approve/reject the submission

Roles and Responsibilities

Supply Application More than 100kVA

Role
Process

Action

Individual*
>100kVA Supply
Application

To fill up the supply

application form
To submit the
application form
To submit approved
plan to Kedai TNB**
To pay Connection
Charges

Individual*/ Contractor

Project Information

To view project
details (e.g.
Functional Location,
Project ID, SN #)
To add additional
project PIC
To add electrical
contractor
To view parcel

*Previously known as Developer/Consultant/Developer Staff

** Action performed outside the portal
14

Move-In Application

To create and submit

move-in application
To create and submit
premise info
creation application

Contents

e-Apps Migration to www.mytnb.com.my

Supply Application Summary & Roles and Responsibilities

Registering as a myTNB User

Supply Application for More Than 100 kVA

Supply Application for Contractor

Key Takeaways

Registering as a myTNB User

Step 1: Navigate to myTNB

portal and register as an
individual user here.

Step 2: Register for myTNB

account.

.
Notes:
1. Developers/Consultants/Contractors need to register themselves for an individual
myTNB account.

16

Registering as a myTNB User

Step 3: Fill in all the details and

click Create Account
button.

Step 4: Click on the link

provided in the email to
activate your account

Notes:
1.Upon successful registration, users will receive an email from TNB SSP Admin that
an individual account has been successfully created.
2.Users can click on the link provided to activate their account and they will be
navigated to myTNB SSP.
17

Registering as a myTNB User

Step 5: Login into myTNB portal

using registered username and
password.

Step 6: You will be navigated to

My Dashboard page.

Notes:

1. Click on the View Profile button at My Summary Profile on the MY Dashboard page.
18

Registering as a myTNB User

Step 7: You will be navigated to

My Setting page.

Step 8: Click on Bring to My

Dashboard for Individual
role, you will be navigated
to My Dashboard screen.

Notes:
1.Click on the My Setting tab to enter My Setting page. Users can choose to create an individual role
or a contractor role.
2.Users have options to choose Individual account or contractor account as homepage
19

3.Individual role is applicable to Developers/Consultants/Contractors.

Registering as a myTNB User

Step 9: Click on Enroll for

Contractor button to
register as a contractor.

Step 10: You will be navigated to

My Dashboard page.

Notes:
1. Search for your ROC number and fill in the contractor enrollment form

2. Contractor role is applicable to contractors only. Contractors will be able to add a

contractor role provided that companys ROC number must be registered under
Suruhanjaya Tenaga and license is not expired.
20

Contents

e-Apps Migration to www.mytnb.com.my

Supply Application Summary & Roles and Responsibilities

Registering as a myTNB User

Supply Application for More Than 100 kVA

Supply Application for Contractor

Key Takeaways

Supply Application for More Than 100kVA

Supply Application

Step 1: Login and enter Supply Application Page.

Step 2: Choose load requirement and application type.

22

Supply Application for More Than 100kVA

Supply Application

Step 3: Key in all the information required for the following tabs.
Developer/Owner Information

23

Consultant Information

Supply Application for More Than 100kVA

Supply Application

Step 3: Key in all the information required for the following tabs.
Main Contractor information

24

Premise Information

Supply Application for More Than 100kVA

Supply Application

Step 4:
4.1 Download Map A, Map B and Map C forms.

4.2 Attach the printed documents together with other mandatory documents.
4.3 Tick Terms and Condition and Acknowledgement box and click submit.

25

Supply Application for More Than 100kVA

Pay Connection Charges

Step 5: Applicant can view the status of the application and make
payment when the status shows Pending CC Payment.
a) View status of application

26

b) Make Payment

Supply Application for More Than 100kVA

Project Information

Step 6: View Project Application information at My Project Application

a) Click view to enter Project
Information.

27

b) Check for Project details

here

Supply Application for More Than 100kVA

Project Information

Step 6: View Project Application information at My Project Application.

c) Click on the Project PIC tab.
Add Electrical Contractor and
PIC details here.

28

d) Check for Parcel status

here.

Supply Application for More Than 100kVA

Project Information

Step 7: Edit and update the parcel details to create Application

(Move-In/Premise Info Creation).

29

Supply Application for More Than 100kVA

Move-In Application

Step 8: Key in all the required information for the Application.

Customer Details

30

Premise Information

Supply Application for More Than 100kVA

Move-In Application

Step 9:
9.1 Download and submit the printed form.

9.2 Attach the printed document together with other mandatory documents.
9.3 Tick Terms and Condition and Acknowledgement box and click submit.

31

Contents

e-Apps Migration to www.mytnb.com.my

Supply Application Summary & Roles and Responsibilities

Registering as a myTNB User

Supply Application for More Than 100 kVA

Supply Application for Contractor

Key Takeaways

Supply Application for Contractor

Contractor Assignment

Step 1: Login as a contractor and enter My Dashboard screen.

Supply Application for Contractor

Contractor Assignment

Step 2: Fill in the information as required.

Applicant Details

Technical Details

Supply Application for Contractor

Contractor Assignment

Step 2: Fill in the information as required

Load Details

Supply Application for Contractor

Contractor Assignment

Step 3:
3.1 Download and print form.

3.2 Attach the printed document together with other mandatory documents.
3.3 Tick Terms and Condition and Acknowledgement box and click submit.

Supply Application for Contractor

Contractor Assignment

Step 4: Click Reject to reject the application submitted by the

applicant and provide reason for rejecting the application.

Contents

e-Apps Migration to www.mytnb.com.my

Supply Application Summary & Roles and Responsibilities

Registering as a myTNB User

Supply Application for More Than 100 kVA

Supply Application for Contractor

Key Takeaways

Key Takeaways (1/2)

2
100% of
applications to be
submitted online

4
Encourage
customers to
register with
myTNB

39

Ensure accurate
customer data
(phone numbers,
email addresses,
etc)

Online payment
limited to amounts of
RM 30,000 and
below

Key Takeaways (2/2)

6
Advise customers
on the downtime
expedite/delay
applications and
payment

40

Contractors need to
clear cheques
prepared by
customers at Kedai
Tenaga by keeping
the myTNB
application number

Thank You