Flight - Services Manual

FLIGHT SERVICES TRAINING
Cabin Crew Courses

Course Code: F A 1 01
BASIC CABIN CREW COURSE
Instructor
Cabin Crew Instructor
Objectives
Upon successful completion of the course the recruit should be able to:
- Develop customer service skills
- Give technical and service procedural information of 2 aircraft types.
- Perform Economy practical service in the Mock-up.
- Operate flights as Economy Flight Attendant as per Flight Services Departments quality
standards after in-flight training clearance with Flight Service Supervisor.
General Outline
- Introduction to Aviation and Kuwait Airways
- Customer Service/Behavioural Skills
- Gastronomy I.
- Sales On-Board.
- Documentation.
- Special Care/Cabin Appearance.
- Rules and Regulations for Flight Attendants.
- Aircraft Technicalities (2 types)
- Meal Service Procedures (2 Aircraft types, Economy Class)
- Meal Service performance (2 Aircraft types, Economy Class)
- Skin Care and Make-up Application
- Hair Care and Hair Styling
Audience
New Flight Attendant Recruit, who has been selected according to KAC recruitment
policy.
Training Techniques/Aids
Flip Chart/Transparencies, Overhead Projector/Data Show/TV / Video/Video
Camera/Credit Card Machine/PDA/Handouts.
Lectures/Aircraft Field Visit/Group Work/Open Discussion / Field Visit/Demonstration
and Mock-up Service Practicals on all the service equipment used on-board.
Guest Training: Skin Care, Hair Care/Styling, Stress Management
REVISED: 21 JULY 04

Cabin Crew Courses
BASIC CABIN CREW (CONDENSED) COURSE
Instructor
Objectives
Upon successful completion of the course the recruit should be able to:
- Develop customer service skills
- Give technical and service procedural information of 2 aircraft
types.
- Perform Economy practical service in the Mock-up.
- Operate flights as Economy Flight Attendant as per Flight Services Departments quality
standards after inflight training clearance with Flight Service Supervisor.
General Outline
- Introduction to Aviation and Kuwait Airways
- Customer Service/Behavioural Skills
- Gastronomy I.
- Sales On-Board.
- Documentation.
- Special Care/Cabin Appearance.
- Rules and Regulations for Flight Attendants.
- Aircraft Technicalities (2 types)
- Meal Service Procedures (2 Aircraft types, Economy Class)
- Meal Service performance (2 Aircraft types, Economy Class)
- Skin Care and Make-up Application
- Hair Care and Hair Styling
Audience
Ex-KAC/Grounded/Rejoining Crew, away from active flying duties for a period of over
one year and less than 3 years.
Flip Chart/Transparencies, Overhead Projector/Data Show/TV / Video/Credit Card
Machine/PDA/Handouts.
Lectures/Aircraft Field Visit/Open Discussion / Field Visit / Demonstration and Mock-up
Service Practical on all the service equipment used on-board.
Guest Training:
Skin Care, Hair Care/Styling, Stress Management
REVISED: 21 JULY 04

Cabin Crew Courses
BASIC CABIN SERVICE REFRESHER
Instructor
Objectives
Upon attendance to the course, the Flight Attendant should have:
- Reviewed/Updated/Emphasized on knowledge and skills acquired
on board as Economy Class Flight Attendant.
- Given feedback on interactions with customers/team members.
General Outline
- Open meeting with Management (Flight Services Department)
- Open discussions : Observations
: Feedback
: Setbacks
- Customer Service Highlighted.
- Latest Amendments.
- General Review : Aircraft Technicalities
: Meal Service Procedures
: First Aid
Note: Prior to course, Group Leader to submit Inflight Training Clearance record
to Flight Services Training Section.
: Trainee should attend the course with Flight Services Manual, in full
uniform abiding by Grooming and Behavioural Standards as per Flight
Services Manual, non-compliance to which would lead to trainee dismissal
From the course.
Audience
Newly appointed Flight Attendant with minimum 6 months flying experience.
Overhead Projector, Handouts.
Lectures/Aircraft Field Visit.
REVISED: 21 JULY 04

Cabin Crew Courses
FIRST CLASS SERVICE PROMOTIONAL
Instructor
Objectives
Upon successful completion of the course, the Flight Attendant should be able to:
- Develop customer service skills for First Class/Business Class
- Give information on First Class and Business Class Flight
Attendants duties and procedures as per Flight Services Manual.
- Perform First Class and Business Class practical service in the
Mock-up.
- Fill out the basic flight leaders documents.
- Operate flights as First Class and Business Class flight attendant
as per Flight Services Department quality standards after inflight
training clearance with Flight Service Supervisor.
General Outline
-
Introduction to First Class and Business Class Service.

Customer Service/Behavioural Skills.
Gastronomy II.
Documentation.
First Class and Business Class:
: Cabin, Seating, Galley Stowages
: Duties, Service Procedures
: Meal Service Performance.
- Flight Leader Documentation:
: Voyage Report
: Engineering, Catering, Traffic Report
: Confidential Report
: Irregularity Report
Note: : Trainee should attend the course with Flight Services Manual and in full Uniform abiding by
grooming and behavioural standards as per Flight Services Manual, non- compliance to which
would lead to Trainee dismissal from the course.
: Trainees should complete Intermediate First Aid Course
Audience
Nominated staff who has been active Economy Flight Attendant for not less than 1 year.
Overhead Projector, Data Show, TV/Video, Handouts
Practical with actual equipment.
Lectures, KASCO Visit, Open discussion, Demonstration and Mock-up practical, Entertainment
System (IFE) training

REVISED: 21 JULY 04
Cabin Crew Courses

FIRST CLASS (CONDENSED) SERVICE PROMOTIONAL
Instructor
Objectives
- Develop customer service skills for First Class/Business Class
- Give information on First Class and Business Class Flight
Attendants duties and procedures as per Flight Services Manual.
- Perform First Class and Business Class practical service in the
Mock-up.
- Fill out the basic flight leaders documents.
- Operate flights as First Class and Business Class flight attendant
as per Flight Services Department quality standards after inflight
training clearance with Flight Service Supervisor.
General Outline
-
Introduction to First Class and Business Class Service.

Customer Service/Behavioural Skills.
Gastronomy II.
Documentation.
First Class and Business Class:
: Cabin, Seating, Galley Stowages
: Duties, Service Procedures
: Meal Service Performance.
- Flight Leader Documentation:
: Voyage Report
: Engineering, Catering, Traffic Report
: Confidential Report
: Irregularity Report
Note: Trainee should attend the course with Flight Services Manual in office attire abiding by grooming
and behavioural standards as per Flight Services Manual, non- compliance to which would lead to
trainee dismissal from the course.
: Trainees should complete Intermediate (Condensed) First Aid Course
Audience
Ex-KAC/Grounded/Rejoining Crew away from active flying duties after attending Basic
(Condensed) Cabin Crew Course.
Overhead Projector, Data Show, Handouts.
Lectures, Demonstration and Practical use of all F/C and J/C equipments used on board.
Open discussion.

REVISED: 21 JULY 04
Cabin Crew Courses

FIRST CLASS SERVICE REFRESHER
Instructor
Objectives
- Reviewed/ Updated / Emphasized on knowledge and skills
acquired on-board as First Class Flight Attendants.
General Outline
- Open Discussion : Observation
: Feedback
: Setbacks
: Teamwork
- Latest Amendments E/Y, J/C, F/C
- Review Flight Leaders Basic Documentation.
Note: Trainee should attend the course with Flight Services Manual and in
full Uniform abiding by grooming and behavioural standards as per
Flight Services Manual, non- compliance to which would lead to
Trainee dismissal from the course.
Audience
Active First Class Flight Attendant, nominated to course every 2 years.
Lectures/Open discussion.
REVISED: 21 JULY 04

Cabin Crew Courses
CHIEF CABIN PROMOTIONAL
Instructor
Objectives
Upon successful completion of the course, the Flight Attendant should:
- Offer excellent customer service to pax/team members/other
Department staff.
- Know the duties of Chief Cabin.
- Be able to fill out Chief Cabin documents.
- Be able to perform flight briefing.
- Develop Leadership/Supervisory skills.
- Operate flights as Chief Cabin as per Flight Services Department
quality standards after in-flight training clearance with FSS.
General Outline
- Internal/External Customer Service Highlighted.
- Duties/Documentation of Flight Leader
- Working relations with Other Departments
- Briefing/Debriefing procedures and performance.
- On-board entertainment systems.
- Review E/Y, J/C, F/C procedures
- OAG/Tickets Reading
- Reports Writing
- Gastronomy Part II
- Leadership/Supervisory Skills
- Management of Self and Managing Situations.
Note: Trainee should attend the course with Flight Services Manual and in Office Attire abiding by
grooming and behavioural standards as per Flight Services Manual, non- compliance to which would
lead to trainee dismissal from the course.
Audience
Nominated staff who has been active First Class Flight Attendant for not less than 4 years.
Overhead Projector, TV/Video, Video Camera, Data Show, Handouts.
Lectures, Open discussion, Group work, Briefing practical, Guest speakers.
REVISED: 21 JULY 04

Cabin Crew Courses
CHIEF CABIN PROMOTIONAL (CONDENSED)
Instructor
Objectives
- Offer excellent customer service to pax/team members/other
Department staff.
- Know the duties of Chief Cabin.
- Be able to fill out Chief Cabin documents.
- Be able to perform flight briefing.
- Develop Leadership/Supervisory skills.
- Operate flights as Chief Cabin as per Flight Services Department
quality standards after inflight training clearance with FSS.
General Outline
- Internal/External Customer Service Highlighted.
- Duties/Documentation of Flight Leader
- Working relations with Other Departments
- Briefing/Debriefing procedures and performance.
- On-board entertainment systems.
- Review E/Y, J/C, F/C procedures
- OAG/Tickets Reading
- Reports Writing
- Gastronomy Part II
- Leadership/Supervisory Skills
- Management of Self and Managing Situations.
Office Attire abiding by grooming and behavioural standards as per
Audience
Ex-KAC/Grounded/Rejoining Crew, away from active flying duties after attending Basic
and First Class Condensed Courses.
Overhead projector, Handouts.
Lectures and open classroom discussion.
REVISED: 21 JULY 04

Cabin Crew Courses
CHIEF CABIN SERVICE REFRESHER
Instructor
Objectives
- Reviewed/Updated/Emphasized on knowledge and skills acquired
on-board as Chief Cabin Flight Attendant.
General Outline
- Open discussion:
: Observation
: Feedback
: Set Backs
: Team Work
- Latest amendments E/Y, J/C, F/C, Chief Cabin
- Review Chief Cabin Duties/Documentation.
Audience
Active Chief Cabin, nominated to course every 2 years.
Lectures and Open discussion.
REVISED: 21 JULY 04

Cabin Crew Courses
PURSER PROMOTIONAL
Instructor
Objectives
- Offer excellent Customer Service to pax/team members/other
department staff
- Know the duties of Flight Purser.
- Be able to fill out Flight Purser documents.
- Be able to operate flights as Flight Purser as per Flight Services
Department quality standards after inflight training clearance with
FSS.
General Outline
-
Internal/External Customer Service Highlighted

Duties/Documentation of Flight Purser.
Briefing/Debriefing Performance
Review E/Y, J/C, F/C Procedures
Review Report Writing
Open discussion with other Departments
KAC Sales/Marketing Strategies.
Insurance Affairs
Safety and Security on-board.
Audience
Nominated staff who has been active Chief Cabin for not less than 2 years.
Lectures, Open discussion, Guest speakers.
REVISED: 21 JULY 04

Cabin Crew Courses
PURSER SERVICE REFRESHER
Instructor
Objectives
- Reviewed/Updated/Emphasized on knowledge and skill acquired
on-board as Flight Purser.
General Outline
- Open Discussion
: Observations
: Feedback
: Set Backs
: Team Work
- Latest Amendments E/Y, J/C, F/C, Chief Cabin, Purser
- Review Flight Purser Duties/Documentation
Audience
Active Flight Purser, nominated to course every 2 years.
Lectures, Open discussion.
REVISED: 21 JULY 04

Cabin Crew Courses
FLIGHT SERVICE SUPERVISOR PROMOTIONAL
Instructor
Objectives
- Offer excellent Customer Service to pax/team members and
other Department Staff
- Know the role and function of Flight Service Supervisor
- Be able to fill out Flight Service Supervisor Documentation.
- Develop coaching skills.
- Be able to operate flights as Flight Service Supervisor as per
Flight Services Department quality standards after inflight
Training Clearance with Group Leader/Group Supervisor.
General Outline
-
Role and Function of Flight Service Supervisor

Duties/Documentation of Flight Service Supervisor
Commercial Induction (Field Visit)
IATA Hygiene Regulations.
Maintaining/Upgrading Standards.
KAC Sales/Marketing Strategies.
Leadership/Supervisory Skills
Coaching Skills
Latest Amendments and Changes.
Review Chief Cabin and Purser Documentation
Audience
Nominated staff who has been active Flight Purser for not less than 2 years.
Lectures, Commercial Induction (Field Visit), Guest speakers.
REVISED: 21 JULY 04

Cabin Crew Courses
FLIGHT SERVICE SUPERVISOR REFRESHER
Instructor
Objectives
Upon successful completion of the course, the Flight Attendant should have:
- Reviewed/Updated/Emphasized on knowledge and skills acquired on-board as Flight Service
Supervisor.
General Outline
-
Observation
Feedback
Set Backs
Team Work
Open Discussion
Customer Service Highlighted.
Latest Amendments E/Y, J/C, F/C and Flight Leaders.
Audience
Active Flight Service Supervisor, nominated to course every 2 years.
Lectures and Open discussion.
REVISED: 21 JULY 04

Cabin Crew Courses
FLIGHT SERVICES GROUP LEADERS WORKSHOP
Instructor
Objectives
Upon attendance to the course, the Flight Attendant should:
- Know the role and function of a Group Leader
- Be able to fill out documentation of Group Leader.
- Be able to effectively fill out Staff Appraisals.
- Offer excellent Internal/External customer service.
General Outline
-
Terms of Reference of Group Leader

Duties/Documentation of Group Leader
Staff Appraisal Forms
Maintaining/Upgrading Flight Services Department quality standards.
Setting personal standards.
Leadership through standards and objectives
Commercial Induction course.
Audience
Nominated staff who has been active Flight Services Supervisor for not less than 2 years.
Lectures, Open discussion, Commercial Induction (Field Visit)
REVISED: 21 JULY 04

Cabin Crew Courses
FLIGHT LEADERS ANNUAL SEMINAR
Instructor
Objectives
- To meet and discuss Sectional Problems and Pax Handling on
ground and inflight and to find corresponding appropriate
solutions to the same.
General Outline
Will be based on:
-
Voyage Reports
Catering Reports
Traffic Reports
Engineering Reports
Pax Complaints/Comment Cards received on-board.
Customer Relations Forms
Audience
Supervisory level Flight Attendant of Flight Services Department (Chief Cabin level and
above) together with Supervisory level staff of
Catering/KASCO/Traffic/Engineering/Security/Operations.
REVISED: 21 JULY 04

Cabin Crew Courses
A320-200 SERVICE CONVERSION
Instructor
Objectives
Upon successful completion of course, the Flight Attendant should be able to perform all duties
of Flight Attendant (in present designated capacity) as per Flight Services Department Quality
Standards.
General Outline
A320
- Aircraft in General
- Cabin Layout
- Aircraft Technicalities
- Aircraft Field Visit
- F/C, J/C and/or E/Y Galley Stowage and Loading Plan
- F/C, J/C and/or E/Y Flight Attendants Duties
- F/C, J/C and/or E/Y Flight Attendants Checklists
- F/C, J/C and/or E/Y Meal Service Procedures
- Special Seating.
Full uniform abiding by grooming and behavioural standards as per
Audience
- Licensed Flight Services Department Flight Attendant (any position) nominated for A320-200
aircraft type.
-Licensed Flight Services Department Flight Attendant, who has not flown A320-200 aircraft
type for 6 months and more.
Lectures, Field visit, Open discussion.
REVISED: 21 JULY 04

Cabin Crew Courses
A320-200 SERVICE FAMILIARIZATION
Instructor
Objectives
Upon attendance to the course the Flight Attendant should have general information about
A320-200, but is not eligible to fly A320-200 unless aircraft visit and exam is conducted.
General Outline
A320-200
- Cabin Layout
- Galley Stowage and Loading Plan{}
- Flight Attendants Duties
{} E/Y, J/C, F/C
- Service Procedures
{}
Note: Staff should attend the course with Flight Services Manual and in full uniform abiding by
grooming and behavioural standards, non-compliance to which would lead to trainee dismissal from
the course.
Audience
-
Licensed Flight Services Department Flight Attendant (any position) nominated for
A320-200 aircraft type.
REVISED: 21 JULY 04

Cabin Crew Courses
Instructor
Objectives
Standards.
General Outline
A310
- Cabin Layout
- Special Seating.
Audience
aircraft type.
- Licensed Flight Services Department Flight Attendant, who has not flown A310-300 aircraft
REVISED: 21 JULY 04

Cabin Crew Courses
Instructor
Objectives
General Outline
A310-300
- Cabin Layout
{} E/Y, J/C, F/C
{}
the course.
Audience
-
REVISED: 21 JULY 04

Cabin Crew Courses
Instructor
Objectives
Standards.
General Outline
A300
- Cabin Layout
- Special Seating.
Audience
aircraft type.
REVISED: 21 JULY 04

Cabin Crew Courses
Instructor
Objectives
Standards.
General Outline
A340
- Cabin Layout
- Video Entertainment System
- Trash Compactor Operation
- Special Seating.
Audience
aircraft type.
REVISED: 21 JULY 04

Cabin Crew Courses
B747-400 SERVICE CONVERSION
Instructor
Objectives
Standards.
General Outline
B747-400
- Cabin Layout
- Special Seating.
Audience
- Licensed Flight Services Department Flight Attendant (any position) nominated for B747-400
aircraft type.
- Licensed Flight Services Department Flight Attendant, who has not flown B747-400 aircraft
type
for 6 months and more.
REVISED: 21 JULY 04

Cabin Crew Courses
Instructor
Objectives
Upon successful completion of course the Flight Attendant should be able to perform all duties
of flight attendant (in present designated capacity) as per Flight Services Department Quality
Standards.
General Outline
B747-200
- Cabin Layout
{} E/Y, J/C, F/C
{}
Audience
B747-200 aircraft type.
- Licensed Flight Services Department Flight Attendant who has not flown B747-200
aircraft type for 6 months and more.
-
REVISED: 21 JULY 04

Cabin Crew Courses
B777 SERVICE CONVERSION
Instructor
Objectives
Standards.
General Outline
B777
- Cabin Layout
- Special Seating.
Audience
- Licensed Flight Services Department Flight Attendant (any position) nominated for B777
aircraft
type.
- Licensed Flight Services Department Flight Attendant, who has not flown B777 aircraft type for
6 months and more.
REVISED: 21 JULY 04

Cabin Crew Courses
Instructor
Objectives
Upon successful completion of course the staff should be able to perform all duties of flight
attendant (in present job capacity) as per Flight Services Department Quality Standards.
General Outline
B727-200
- Cabin Layout
{} E/Y, J/C, F/C
{}
grooming standards, non-compliance to which would lead to trainee dismissal from the course.
Audience
Licensed Flight Services Department Flying Staff (any position) nominated for B727-200
aircraft type.
- Licensed Flight Services Department Flying Staff who has not flow B727-200 aircraft
-
REVISED: 21 JULY 04

Cabin Crew Courses
B727-200 VIP SERVICE CONVERSION
Instructor
Objectives
Upon successful completion of the course, the Flight Attendant should be able to perform all
duties of flight attendant (in present designated capacity) as per Flight Services Department
Quality Standards and Ameeri Fleet Service Standards.
General Outline
B727 VVIP
- Etiquette and Protocol
- VVIP Service in General
- Gastronomy III
- Cabin Layout
- VVIP and/or E/Y Galley Stowage and Loading Plan
- VVIP and/or E/Y Flight Attendants Duties
- VVIP and/or E/Y Flight Attendants Checklists
- VVIP and/or E/Y Meal Service Procedures
Audience
B727-200 VVIP aircraft type.
VVIP
-
REVISED: 21 JULY 04

Cabin Crew Courses
A310-308 VIP SERVICE CONVERSION
Instructor
Objectives
General Outline
A310 VVIP
- Gastronomy III
- Cabin Layout
Audience
A310-308 VVIP aircraft type.
- Licensed Flight Services Department Flight Attendant who has not flown A310-308
VVIP aircraft type for 6 months and more.
-
REVISED: 21 JULY 04

Cabin Crew Courses
G-IV VIP SERVICE CONVERSION
Instructor
Objectives
General Outline
G-IV VVIP
- Gastronomy III
- Cabin Layout
Audience
Licensed Flight Services Department Flight Attendant (any position) nominated for GIV
VVIP aircraft type.
- Licensed Flight Services Department Flight Attendant who has not flown G-IV VVIP
-
REVISED: 21 JULY 04
REVISED: 21 JULY 04

Cabin Crew Courses
B747-400 VIP SERVICE CONVERSION
Instructor
Objectives
General Outline
B747-400 VVIP
- Gastronomy III
- Cabin Layout
Audience
B747-400 VVIP aircraft type.
VVIP aircraft type for 6 months and more.
-
REVISED: 21 JULY 04

Cabin Crew Courses
MD-83 VIP SERVICE CONVERSION
Instructor
Objectives
Standards and Ameeri Fleet Service Standards.
General Outline
MD-83
- Cabin Layout
{} E/Y, J/C, F/C
{}
grooming standards, non-compliance to which would lead to trainee dismissal from the
course.
Audience
MD-83 aircraft type.
- Licensed Flight Services Department Flight Attendant who has not flown MD-83
-
REVISED: 21 JULY 04

Cabin Crew Courses
G-V VIP SERVICE CONVERSION
Instructor
Objectives
Standards and Ameeri Fleet Service Standards.
General Outline
G-V
- Cabin Layout
{} E/Y, J/C, F/C
{}
grooming standards, non-compliance to which would lead to trainee dismissal from the course.
Audience
G-V aircraft type.
- Licensed Flight Services Department Flight Attendant who has not flown G-V aircraft
-
REVISED: 21 JULY 04

Cabin Crew Courses
B727-200 SERVICE FAMILIARIZATION
Instructor
Objectives
B727-200, but is not eligible to fly B727-200 unless aircraft visit and exam is conducted.
General Outline
B727-200
- Cabin Layout
{} E/Y, J/C, F/C
{}
grooming and behaavioural standards, non-compliance to which would lead to trainee dismissal
from the course.
Audience
-
REVISED: 21 JULY 04

Cabin Crew Courses
Instructor
Objectives
General Outline
B747-200
- Cabin Layout
{} E/Y, J/C, F/C
{}
the course.
Audience
-
Licensed Flight Services Department Flight Attendant (any position) nominated

for
REVISED: 21 JULY 04

Cabin Crew Courses
Instructor
Objectives
General Outline
B747-400
- Cabin Layout
- Hughes Avciom Entertainment System
{} E/Y, J/C, F/C
{}
the course.
Audience
-

for
REVISED: 21 JULY 04

Cabin Crew Courses
Instructor
Objectives
General Outline
A300-600
- Cabin Layout
{} E/Y, J/C, F/C
{}
the course.
Audience
-

for
REVISED: 21 JULY 04

Cabin Crew Courses
Instructor
Objectives
General Outline
A340-300
- Cabin Layout
- Hughes Avicom Entertainment System
{} E/Y, J/C, F/C
{}
the course.
Audience
-

for
REVISED: 21 JULY 04

Cabin Crew Courses
B777 SERVICE FAMILIARIZATION
Instructor
Objectives
General Outline
B777
- Cabin Layout
- Hughes Avicom Entertainment System
{} E/Y, J/C, F/C
{}
the course.
Audience
-

for
B777 aircraft type.
REVISED: 21 JULY 04

Cabin Crew Courses
SKIN CARE AND MAKE-UP APPLICATION
Instructor
Guest Instructor
Objectives
Upon attendance to the course the recruit should:
- Know the structure of the skin.
- Know how to cleanse, tone and moisturize the skin.
- Know how to apply make-up as per Flight Services Department
grooming regulation standards.
General Outline
-
Structure of the skin.

Care of the skin.
Cleansing, Toning, Moisturizing the skin.
Make-up application.
Audience
New Flight Attendant Recruit (Female) who has been selected according to recruitment
policy.
Overhead Projector, Handout, Skin Care and Make-up products for practical use and as
giveaways.
Lectures, Demonstration and Application Techniques, Open discussion.
REVISED: 21 JULY 04

Cabin Crew Courses
HAIR CARE AND STYLING
Instructor
Guest Instructor
Objectives
Upon attendance to the course, the recruit should:
-
Know the structure of the hair

Know the different hair types
Know how to take care of their hair
Know how to use hair utensils
Know how to style the hair according to KAC uniform regulations.
General Outline
-
Structure of hair.
Healthy hair care.
Styling of hair (short/shoulder length/long)
Practical sessions on hair styles and hair grooming
Audience
New Flight Attendant Recruit (Females) who has been selected according to KAC
recruitment policy.
Overhead Projector, Handout
Lectures, Practical Demonstration, Open discussion.
REVISED: 21 JULY 04

Cabin Crew Courses
GROOMING REFRESHER
Instructor
Guest Instructor
Objectives
Upon attendance to the course, the Flight Attendant should :
-
Improve and develop knowledge and skills on hair care/styling and or skin care/make-up
application as per Flight Services Department grooming regulations and standards.
General Outline
-
Structure of the skin

Care of skin.
Cleansing, Toning, Moisturizing the skin
Make-up application.
AND / OR
- Structure of hair
- Care of hair
- Styling of hair (short/medium/long)
Audience
Active female Flight Attendant, who is reported negatively for hair care/styling and or skin
care/make-up application.
Overhead Projector, Handout.
Lecture, Open discussion.
REVISED: 21 JULY 04

Cabin Crew Courses
ENTERTAINMENT SYSTEMS ON-BOARD FAMILIARIZATION
Instructor
Objectives
- Operate the entertainment systems on-board.
- Fill out assessment/complaint forms if any.
.
General Outline
-
Description of the system.

Operation of the system.
Minor Trouble Shooting.
Changes/Updates on system.
Practical Training
Audience
Flight Leader (Chief Cabin / Purser / Flight Supervisor)
Data System, Handout.
Lecture, Practical, Open discussion.
REVISED: 21 JULY 04

Cabin Crew Courses
SALES ON-BOARD
Instructor
Objectives
Upon successful completion of the course, the new recruit/staff should be able to effectively use
the on-board sales note pads after inflight clearance from F.S.S.
General Outline
-
Description of on-board sales note pad.

Operation of on-board sales note pad
Changes/Updates on procedure
Practical Training
Audience
New Flight Attendant Recruits, who have been selected according to KAC recruitment
policy.
OR
Active Flight Attendant, operating as Sales Attendants on-board.
Data Show, PDA, Handouts.
Lecture, Practical demonstration on PDA, Open discussion.
REVISED: 21 JULY 04

First Aid Courses
Course Code: F D1 01
BASIC FIRST AID
Instructor
First Aid Instructor
Objectives
Upon successful completion of the course, the recruit should be able to:
- Apply correct medical aid to support or save life by CPR.
- Deal with common medical incidents on-board.
General Outline
-
General Knowledge about Human Anatomy and Physiology

Vital Signs of Body.
Shock and related illness.
Accidental Emergency Cases
Common Medical Problems
Child Birth
Basic Life Support and CPR.
First Aid Kits (Contents/Uses)
Practical Training.
Audience
New Flight Attendant Recruits, who have been selected according to KAC recruitment
policy.
Data Show, Overhead Projector, Films, Mannequins models, Medical equipment, BP Machine,
Handouts, Manuals.
Lectures, Demonstration and practical, Open discussion.
REVISED: 21 JULY 04

First Aid Courses
Course Code: F D 1 03
BASIC FIRST AID REFRESHER
Instructor
Objectives
Upon successful completion of the course, the Flight Attendant should have reviewed and
updated correct medical aid to support and save life.
General Outline
- Revision/Update of most common Medical Incidents and
Accidental Cases On-Board.
- Open Discussion on selected emergency cases in-flight.
- Practical Training (C.P.R.)
Note: Trainee should attend the course with First Aid Manual and in
Flight Services Manual, non- compliance to which would lead to trainee
Dismissal from the course.
Audience
Flight attendants nominated to course every 2 years.
Data Show, Handouts, Mannequins, Models.
REVISED: 21 JULY 04

First Aid Courses
BASIC FIRST AID (CONDENSED)
Instructor
Objectives
Upon successful completion of the course the Flight Attendant should be able to:
- Apply correct medical aid to support or save life by CPR.
- Deal with common medical incidents on-board.
General Outline
-
General Outline of Human Anatomy and Physiology

Primary and Secondary Survey
Assessment Skills
Medical and Accidental Emergency Cases In-flight
Basic Life Support and CPR
First Aid Kits (Contents and Uses)
Practical training
Audience
Ex-KAC/Grounded/Rejoining Crew away from active flying duties for a period of over one
year and less than 3 years.
Data Show, Handouts, Mannequins, Models.
REVISED: 21 JULY 04

First Aid Courses
INTERMEDIATE FIRST AID
Instructor
Objectives
To enable the First Class Flight Attendant to take over Flight Leader duty regarding medical
incidents on board in case of absence of Flight Leader for any reason.
General Outline
- Review/Update of In-flight Medical Incidents and Accidental cases.
- Sealing procedures and filling reports/forms regarding all First Aid
Kits.
- Uses of some items from First Aid Kits in severe emergency
situation.
- Discussion of unscheduled landings.
Audience
Active E/Y Flight Attendant nominated to First Class Service Promotional course
Data Show, Handouts, Mannequins, Models, Emergency First Aid Kits.
REVISED: 21 JULY 04

First Aid Courses
ADVANCED FIRST AID
Instructor
Objectives
- Act in Emergency Medical cases as the leading personnel.
- Be able to use the Large First Aid Kits on-board.
- Take decision for unscheduled landings for medical emergencies.
General Outline
- Review of Human Anatomy and Physiology with Applied
Clinical Points.
- Provisional Diagnosis and Management of Accidental Emergency
Cases and Common Medical Problems On-Board.
- Assessment Skills.
- Primary and Secondary Survey
- Vital Signs (Theory and Practicals)
- Emergency Basic Life Support (C.P.R. Practicals)
- Physiological and Pathological Effects of High Altitude on
different body cavities.
- Management of Child Birth and Abortion.
- Practical Training including Field Visits and Clinical Approach.
- Decision for unscheduled landings.
- Reports writing.
Audience
Nominated staff, who has successfully completed the Chief Cabin Promotional Course.
Data Show, Handouts, Mannequins, Models, Medical Equipment.
Lectures, Field Visit, Demonstration and practical, Open discussion.
REVISED: 21 JULY 04

First Aid Courses
ADVANCED FIRST AID (Condensed)
Instructor
Objectives
- Act in Emergency Medical cases as the leading personnel.
- Be able to use the Large First Aid Kits on-board.
- Take decision for unscheduled landings for medical emergencies.
General Outline
- Review of Human Anatomy and Physiology with Applied
Clinical Points.
- Provisional Diagnosis and Management of Accidental Emergency
Cases and Common Medical Problems On-Board.
- Assessment Skills.
- Primary and Secondary Survey
- Vital Signs (Theory and Practicals)
- Emergency Basic Life Support (C.P.R. Practicals)
- Physiological and Pathological Effects of High Altitude on
different body cavities.
- Management of Child Birth and Abortion.
- Practical Training including Field Visits and Clinical Approach.
- Decision for unscheduled landings.
- Reports writing.
Audience
Ex-KAC/Grounded/Rejoining Crew away from active flying duties for a period of over one
year and less than 3 years.
REVISED: 21 JULY 04

First Aid Courses
ADVANCED FIRST AID REFRESHER
Instructor
Objectives
Upon successful completion of the course, the Flight Attendant should be:
- Reviewed/Updated current Medical Incidents on-board.
- Updated information obtained as per course (FD 3 01)
General Outline
- Review of most common and current Medical Incidents OnBoard
- Discussion of Recent Incidents as per Medical and Irregularity
Reports.
- Practical Training (C.P.R.)
Audience
Supervisory Level staff of Flight Services Department from Chief Cabin and above.
REVISED: 21 JULY 04

First Aid Courses
GENERAL FIRST AID
Instructor
Objectives
Upon completion of the course, the nominee should be able to:
-
Deal satisfactorily with common Emergency Medical Cases and to prepare such cases
for
Professional Medical Aid.
General Outline
- Basics of Life Support Measures.
- Practical Training of Different First Aid Measures
Audience
Kuwait Airways Staff or any other airline staff
REVISED: 21 JULY 04

Catering Courses
Course Code: F C 1 02
ADVANCED FOOD HYGIENE
Instructor
Objectives
Upon successful completion of the course, the Nominee should:
Understand Basic Science of Microbiology
Know bacteria which are responsible for food borne illness.
Understand bacterial growth.
Understand prevention methods.
Understand kitchen control.
Know IATA Hygiene regulations.
Understand how to monitor food process.
Explain hygiene report.
General Outline
Sanitation and Safety
Disease caused by bacteria
Prevention of food poisoning
IATA hygiene control
Monitoring
Hygiene report
Audience
Staff in the catering field.
Pre-requisites: FC 1 01 Basic Food Hygiene
Power-point, handouts and movie.
REVISED: 21 JULY 04
Catering Instructor

Catering Courses
MENU PLANNING
Instructor
Objectives
Know meal preparation factors.
Relates menu planning to staffing, equipment, inventory.
React to changes in meals, customers.
Know to plan a menu.
Know the effect of the menu on service personal.
Practice success factors on service.
General Outline
Preparation.
Menu planning.
Re-evaluate menu.
Serving the menu.
Audience
Staff who are assigned to design menus.
Power Point, case discussions.
REVISED: 21 JULY 04
Catering Instructor

Catering Courses
BASIC FOOD HYGIENE
Instructor
Objectives
Apply the principles of personal and food hygiene.
Handle relevant matters to hygiene during his work.
General Outline
Food poisoning.
Personal and food hygiene.
Food storage.
Insects, rodents.
Handling food.
Cross contamination
Prevention.
Audience
Nominated Catering staff, who has been active in the field.
Power Point Presentation, handouts and movies.
REVISED: 21 JULY 04
Catering Instructor

Catering Courses
CATERING MARKETING
Instructor
Objectives
Understand positioning research.
Know menu planning and objectives for different outlets.
Understand menu designing.
Understand how to promote business.
General Outline
Catering outlets.
Positioning research.
Menu planning.
Menu designing.
Merchandizing food and beverage.
Promotion.
Audience
Staff in the catering marketing field.
Power Point Presentation, handouts, case discussion.
REVISED: 21 JULY 04
Catering Instructor

Catering Courses
EQUIPMENT PREPARATION
Instructor
Catering Instructor
Objectives
- Prepare Flight Equipment satisfactorily
- Have up to date on Equipment Aspects of preparation for further
improvement in performance
General Outline
- Beverage, Tool Kit, Drystore contents
- Preparation System
- Care of Equipment
- First Class Equipment
- Business Class Equipment
- Economy Class Equipment
- Preparation System in Practice
- Equipment Hygiene
Audience
Nominated Galley Attendant/Driver (Kuwait Station only), who have been active on the
field.
KASCO Visit, Dealing with real China, Handouts.
REVISED: 21 JULY 04

Catering Courses
RAMP SAFETY
Instructor
Catering Instructor
Objectives
Upon attendance to the course, the Nominee should:
- Handle Catering Hi-Loader Safely and Efficiently
- Be familiar with all Ramp Handling Activities and Equipment to
ensure Proper Coordination
- Be familiar with Ramp Safety according to DGCA Regulations
General Outline
: Safety Regulations
- Introduction
- Ground Equipment
- Loading Operation
: Handling Procedures
- Arrival
- Departure
- Aircraft Types and Registrations
- General Airport Driving Rules
- Inspection of Vehicles and Hi-Loaders
- Hi-Loader positioning: B747, B777, Airbus
- Driving on the Ramp
- Accident Reports
Audience
Nominated Catering Drivers (Kuwait Station only), who have been active on the field.
Power Point Presentation, Handouts, Group Discussion.
REVISED: 21 JULY 04

Catering Courses
MEAL SCHEDULE
Instructor
Catering Instructor
Objectives
Upon successful completion of the course, the Nominee should be able to:
-
Understand and Explain Flight Schedule

Transfer Flight Schedule to Meal Schedule
Understand different factors affecting KAC Meal Schedule
Know Major Marketing Principles
Implement VIP Menus
General Outline
-
Understanding Flight Schedule

Understanding GMT Timing
Making Meal Schedule
VIP Menus
Audience
Nominated Meal Schedule Unit Staff at KAC
Power Point Presentation, Handouts
REVISED: 21 JULY 04

Catering Courses
NUTRITION
Instructor
Objectives
Understand basic food substance and their value.
Understand the effect of cooking on food nutrients.
General Outline
Principles of Nutrition:
: Carbohydrates
: Protein
: Fat
: Vitamins
: Minerals
: Water
: Fibers
Cooking
: Chemical changes
: Changing of external appearance
: Developing aroma and flavor
Audience
Staff in the catering field.
Power Point Presentation, Handouts.
REVISED: 21 JULY 04
Catering Instructor

Catering Courses
NEGOTIATION AND STORING
Instructor
Catering Instructor
Objectives
Understand negotiation.
Know the qualities of a good negotiator.
Know how to evaluate suppliers.
Describe purchasing time qualities.
Control the correct amount of stock.
Understand the main goals of material management.
Know procedures of material requisitions.
Understand the goal of storing.
Know the main policies of storing stock.
Identify the different environmental conditions for administrative decisions.
General Outline
Understanding negotiations.
Methods for evaluation of suppliers.
Purchasing timing policies.
Material planning policies.
Goals of storage.
Responsibility of storage department.
Types of storage policies.
Decision making in storage.
Audience
Staff who are involved in purchasing, receiving and storing materials.
REVISED: 21 JULY 04

Catering Courses
CATERING COST CONTROL
Instructor
Catering Instructor
Objectives
Understand purpose of cost control.
Know the importance of setting cost flow.
Understand purpose of control procedures.
Plan through people.
Calculate actual cost.
Calculate standard cost.
Compare between deviation.
General Outline
Flow of cost.
Cycle of control.
Organizing for planning and control of food and beverage cost.
Calculation of actual cost.
Calculation of actual cost with complexities.
Calculation of standard cost
Causes of deviation
Audience
- Catering staff, who involved in costing menus, meals, raw materials.
- Catering staff working in the kitchen and designing meals.
REVISED: 21 JULY 04

Catering Courses
CATERING GASTRONOMY
Instructor
Catering Instructor
Objectives
Understand the main contents of airline menu
Understand fluctuations of cycle and sector
Know catering terms.
Understand different courses in the menu.
Know different cooking methods.
Understand the use of herb in cooking.
Know different types of cheese.
Know hot beverages.
General Outline
Glossary and Gastronomy terms
Menu courses
: Hordo'euvres
- Types of caviar
- Foie gas
: Garnishes
- Classical
Soups
Cooking
: Cooking control point
: Cooking and personal
: Cooking and facilities
: Cooking methods
Herbs in cooking
Spices in cooking
Different classes of cheese
Tea and Coffee
: Tasting
: Brewing
Audience
Nominated for Catering Officers, who have been active in the field for not less than 1 year.
Pre-requisite: FC 1 03 Nutrition
Power Point Presentation, Visit to Kitchen.
REVISED: 21 JULY 04

Catering Courses
GALLEY LOADING
Instructor
Objectives
Know codes and abbreviations of the airline industry
Know the locations of the galleys on all the aircrafts.
Know how to load the aircrafts with catering equipment.
General Outline
Codes of the airlines.
Codes of the airports.
GMT timing.
Airbus galley loading
Boeing galley loading
Audience
Catering staff, who actually load Kuwait Airways fleet.
REVISED: 21 JULY 04
Catering Instructor

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