Technical Report Writing

ME3082

ANALYSIS OF ENGINEERING
COMMUNICATION OF COMBINATION WRENCH

By
Index No.
120696F

Name
W.A.P.M. Weerathunga

Semester
5

Department of Mechanical Engineering

University of Moratuwa
Sri Lanka
Date : 3rd June 2015-06-03

Product : Combination Wrench

Course
Bsc. Engineering

A combination wrench, as Americans call it and combination spanner, as British call it, is a tool usually
made of steel that is used to provide grip, mechanical advantage in applying torques and to reach places
where other tools cant. This is a common tool in the industry. It is generally used for tightening or loosening
nuts and bolts. Part of combination wrench has a U shaped opening. It is made to the exact width of a
hexagonal bolt. (8mm, 9mm etc.) The open ended spanner end is oriented at a 15 degree angle to its
longitudinal axis. This is for easiness of using in compact spaces. Other end of the spanner is called box
ended side. It has six points or twelve points star pattern ring which fits to nuts and bolt heads with
hexagonal shape.
Stakeholders

Steel rod suppliers

Manager (or Owner) of the wrench

manufacturing company

Employees

of

the

wrench

Customers (Mechanics, workshops etc.)

manufacturing company
Interaction between stakeholders
For suppliers
According to design engineers production drawing specifications, type of material should be informed
to the supplier. There are AISI steel designation standards for each type of steel. It should be
informed. And also here we need solid round bars. (Not square bars) It should also be informed. The
required dimensions of the rods should be informed to the supplier. The amount of material needed as
well as the time duration for delivery and venue should also be comprehended.

For manager or owner

According to the design engineers and production and operation management engineers (may be
quantity surveying people) criteria on the rate of production of spanners manager should decide how

much material we should acquire for a given period. According to the quotations of the suppliers
he/she should decide the budget allocations for materials.(cost of materials.)
For employees of the company
After setting up the machines, employees should be informed of the procedure of manufacturing
process wrenches.
Employee should be informed on how the machines work and operation manual of the machine.
Especially he/she must be educated about safety precautions to be taken and what should be done in
case of an emergency.
Possible customers/users
Combination wrenches are used all around the world. To distinguish the combination spanner for a
particular size bolt or nut, size of the spanner mouth is carved in the spanner. Trade name and
manufacturing method is also imprinted on the surface of the wrench to indicate the quality of the
product. (Since using a combination spanner is commonly known, no need of a user manual.)
Communication tools
To communicate with suppliers

Material specification document including the type, shape and dimensions

(Communication tool via email, or letters)

Payment method and related information documents ( if it is a LC from a bank,

necessary documents or if its online payment necessary agreements)

Supply chain information documentation (packaging, shipping, custom clearance etc.)
(Communication tool via mobile phones, documentation.)

To communicate with managers

Feasibility study report from engineers for investing parties.(communication tool

written documentation)
Further explanations (via meetings or video conferencing, necessary sketches)
Quality assurance agreement documents with production material suppliers (Written

document via email or latter)

Price quotation lists from suppliers (via email or letters)
Customer complaints (via email or notes or discussions)

To communicate with employees (technical staff, quality inspectors, laborers)

Production drawings (for technical staff)

Machine maintenance manual (for technical staff)
Quality inspection machine manuals(for quality inspectors)
Quality inspection selection procedure selection (NDT or destructive testing)
Machine operation manuals (for labors or labor trainers)
Safety precaution education lectures, guidance, documents, notices with pictorial
warnings

To communicate with customers

Advertising through media (newspapers, television, internet)

Sales promotions

Possible communication failure

Supplier and manager
If miscommunication between supplier and manager happens, wrong type of material or wrong shape
or wrong dimensions or wrong or wrong quality of material may be supplied. If that happens total lot
will have to be rejected and all intermediate costs and transportation costs will be doubled.
Manager and engineer
Miscommunication between manager and engineer may lead to
I.
II.

Lack of material ordering or excess material ordering

Cheap but less quality machines (forging machines, broaching machines)
may be selected. Thatll affect the quality of the production.

Engineer and employee

Miscommunication between engineer and employee may lead to safety hazards may occur and may
ended up with loosing human lives unless proper safety precautions and operation procedures are
carried out.
I.

If machines are not calibrated, all the dimensions may deviate from standard

II.

wrenches and may have to throw all away.

Misinterpretation of production drawings may cause dimensional inaccuracies