Escolar Documentos
Profissional Documentos
Cultura Documentos
DECEMBER 2013
www.hotelsmag.com
WYNDHAM
DELIGHTS TURKEY
IN
features
SPECIAL REPORT
F&B
Tabletop p38
Thanks to the growth of websites
like Pinterest, the demand for
distinctive weddings is more intense
than ever, and couples are using
their wedding tables to tell personal
stories via details such as brightly
colored linens and centerpieces
inspired by the local area.
THE INTERVIEW
departments
5
Editors Diary
52 Supplyline
Fearless forecast
54 Products
10 Global Update
New leader at
Four Seasons
Playas new allinclusive brands
Working with Sina Weibo
Entertainment, TVs
and more
64 Lagniappe
Ana Henriques, general
manager, Phulay Bay, a
Ritz-Carlton Reserve
48 Technology
CRM
Correction
The October Global Update section should have said The Plazas F&B
renovations will begin in the fi rst quarter of 2014.
HOTELS regrets the error.
OCCUPY MOVEMENT
FACT:
Timeshare resorts
enjoy higher
occupancy rates
than hotels
(77% to 61%).*
FACT:
Many timeshare
occupants are
FACT:
owners for life
Since 1976, Interval
not guests for a
International has been
night.
a timeshare industry
leader. We partner
with developers
across the globe.
*Source: ARDA International Foundations State of the Vacation Timeshare Industry: United States Study, 2013 Edition
INTERVALWORLD.COM
RESORTDEVELOPER.COM
EDITORIAL
Nakul Anand
Executive Director, ITC Ltd., Gurgaon, India
Stephen Bartolin
Chairman and CEO, The Broadmoor,
Colorado Springs, Colorado
Eric Danziger
President and CEO, Wyndham Hotel Group,
Parsippany, New Jersey
Geoffrey Gelardi
Managing Director, The Lanesborough, London
Kirk Kinsell
President, the Americas, IHG, Atlanta
Alex Kyriakidis
President and Managing Director, Middle East and Africa, Marriott
International, Dubai
Christopher Nassetta
President and CEO, Hilton Worldwide, McLean, Virginia
Monika Nerger
Chief Information Officer, Mandarin Oriental Hotel Group, Atlanta
Paul Sistare
President and CEO, Atlantica Hotels International, So Paulo
Susan Terry
Vice President Culinary Operations,
Hyatt Hotels North American Operations, Chicago
EDITORIAL AND PRODUCTION OFFICES, HOTELS
Marketing and Technology Group,
1415 N. Dayton Street
Chicago, Illinois 60642 USA
1.312.274.2200;
fax: 1.312.266.3363
edit@hotelsmag.com
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COMPANY INDEX
COMPANY ..................................................................PAGE
Ace Hotel Shoreditch .....................................26
Cascade Investment.......................................10
Ocean House.....................................................16
Orient-Express Hotels,
Resorts and Trains ..........................................18
Impressive
variety
Fairmont Makkah.............................................28
Palacio del Inka ................................................24
Fairmont Raffles Hotels International ......18
Peninsula Hotels, The ....................................25
First Hospitality Group ............................ 22, 51
Phulay Bay, A Ritz-Carlton Reserve...........64
Four Seasons Hotels and Resorts ..............10
Playa Hotels & Resorts ..................................12
Four Seasons Resort Punta Mita ................41
Playa Resorts Management.........................12
Four Seasons Resort Rancho
Encantado Santa Fe........................................38
Halekulani ..........................................................38
Hyatt Zilara........................................................12
Hyatt Ziva...........................................................12
Swisstel Sydney............................................18
TRT Holdings.....................................................42
Yotel .....................................................................19
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RESTAURANTS CERTIFIED GREEN
14
OCEAN HOUSE
GOES OLD SCHOOL
16
ON THE WEB
19
10
AS: When you think about the competitive advantage of the business, namely its
culture and people, clearly one of my priorities is to protect that, to nurture it and
strengthen it. When you talk about how to
manage the global expansion of the company, what underpins that is the integrity
of the culture and strength of the people we
have. Certainly that is number one.
GLOBAL UPDATE
WE HAVE TO BE PREPARED TO
CHALLENGE
OURSELVES
WHERE APPROPRIATE
TO BE
FLEXIBLE
IN WAYS
WE CAN BE ABOUT
COMPROMISING
WHATSTANDS
THEFOR.BRAND
ALLEN SMITH
11
GLOBAL UPDATE
ECCENTRIC
RECRUITING
GLOBAL UPDATE
CERTIFIED
GREEN
SIGNING ON TO
SINA WEIBO
14
Bistros to Banquets
QC2-100 &
QC2-3 Quickchiller
4.10CCi CT Express
Combitherm
www.alto-shaam.com
bit.ly/Alto-Shaam_Demo
800-558-8744
262-251-3800
GLOBAL UPDATE
OLD SCHOOL
IN RHODE ISLAND
Daniel Hostettler, president and managing director of Ocean House
Management (OHM) in Westerly, Rhode Island, is in the enviable
position of having an owner who loves to give back to the community and spares little expense in developing his collection of iconic
inns. In return, Hostettler can deliver genteel, old-school charm
with some modern management techniques.
OHM manages two hotels for owner Charles Royce, founder of
the Royce Funds in New York City. The Ocean House opened twoplus years ago on the ocean in Watch Hill, Rhode Island, and the
Weekapaug Inn just completed its first high season just 8 miles (13
km) down the road. OHM is in the midst of launching the Cottage
Collection of residential rentals, which include privileges at the
resorts, as well as a nearby farm to provide true farm-to-table F&B
experiences. OHM just bought another nearby motor court hotel
that will close for a two-year refurbishment to create a series of
upscale one- and two-bedroom cottages.
Hostettler says he and Royce are also in the middle of
negotiations with a developer to create and manage a redeveloped historic building on the oceanfront in Connecticut, and would
like to add a few more classically styled resorts in New England.
Hostettler says they are also toying with the idea of buying some
Amtrak railway cars, redoing the interiors, providing concierge service and hooking them to the back of New England regional routes
that come up from New York Citys Penn Station on weekends.
Hostettler, a 20-year luxury hotel veteran who came to OHM in
2009 from Lajitas in Texas, has been the architect of the culture
at the Ocean House after a US$150 million rebuild and restoration of the 136-year-old, 60-key property. What Hostettler calls
Americana service with a cruise-ship mentality includes farm-totable dining; a no tipping policy; free minibar and Wi-Fi services;
and a resort fee that includes spa, F&B and cultural amenities. As
a result, the Ocean House has become one of the few year-round
New England resorts with a big culinary focus and a high-season
ADR at US$1,550 a night.
The naturalism-themed, 31-room Weekapaug Inn on a salt
water pond was redeveloped for a mere US$30 million and is
fetching US$800 ADRs during the strong summer months.
Hostettler does admit to one challenge: recruiting 5-star-caliber
staff to Rhode Island. But after winning a fifth star from Forbes
Travel and becoming a Relais & Chateaux property, even that issue
has abated.
NOVO-AMERICAN
16
www.dometic.com
Dometic GmbH In der Steinwiese 16 57074 Siegen Germany Phone +49 271 692 0 Fax +49 271 692 300 Email info@dometic.de
18
GLOBAL UPDATE
ON HOTELSMAG.COM
BLOG:
INTERVIEW:
Gerard Greene
19
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PRODUCTION
ECO-GREEN
DISTRIBUTION
2014:
THE YEAR
OF THE
STRATEGIST
THE
AMERICAS
23
ONE-
LINER
ASIA
PACIFIC
ONE-
LINER
25
EUROPE
STAR SECTORS: According to Wittwer, 3and 4-star offerings are ripe for takeover
and rebranding. In 2013, the single biggest hotel deal was a 42-hotel portfolio of
U.K. Marriott locations. Trophy assets
continue to hold interest, especially for
Middle Eastern investors, according to
Jones Lang LaSalle Hotels.
ONE-
LINER
he Cooking Design
After-sale
People
Training
Efficiency
Equipment
Experience
Angelo Po. An experience of over 90 years in the design and manufacturing of integrated systems for professional equipment.
MIDDLE EAST
AFRICA
ONE-
LINER
Patrons
Ashford Hospitality Trust
Best Western International
Carlson Rezidor Hotel Group
Choice Hotels International
Deloitte
Dolce Hotels & Resorts
Eastdil Secured
Hilton Worldwide
Hodges Ward Elliott
Hyatt Hotels Corporation
IHG
Marriott International
Motel 6 / Studio 6
Noble Investment Group
PwC
Starwood Hotels & Resorts Worldwide, Inc.
Wyndham Hotel Group
Platinum Sponsors
Aimbridge Hospitality
Bank of America Merrill Lynch
BMO Capital Markets
Canyon Equity LLC
CBRE Hotels
Colliers International
Cornell University School of
Hotel Administration
Crescent Hotels & Resorts
Crestline Hotels & Resorts, Inc.
Cushman & Wakefield
Global Hospitality
Davis Wright Tremaine LLP
Delos
Dentons
Destination Hotels & Resorts
DLA Piper
EY
FelCor Lodging Trust
FRHI
GE Capital Real Estate
Goldman Sachs
Goodwin Procter LLP
Greenberg Traurig, LLP
Hersha Hospitality
HFF
Host Hotels & Resorts Inc
HVS
Jones Lang LaSalle
Kimpton Hotels & Restaurants
KSL Capital Partners
La Quinta Inns & Suites
Latham & Watkins
Milbank
Morgan Stanley
MGM Hospitality
NH Hoteles
Omni Hotels & Resorts
Paul Hastings LLP
Perkins Coie
PKF Consulting USA
Proskauer
Pyramid Hotel Group
Red Lion Hotels
REH Capital Partners, LLC
RobertDouglas
Scottish Development International
Sheppard Mullin
Sofitel
Starwood Property Trust, Inc.
STR
The Indian Hotels Co. LTD
UBS Investment Bank
WATG | Wimberly Interiors
Wells Fargo Bank, N.A.
Media Sponsors
ALMs Real Estate Media Group
Developments
GlobalHotelNetwork.com
Hotel Business
Hotel Business DESIGN
Hotel Interactive
Hotel Management Magazine
Hotel News Now
HOTELS Magazine
LODGING Media
USA TODAY
Supporters
AAHOA
ARDA
HAMA
HBI
HFTP
HSMAI
IFC
ISHC
NABHOOD
NGCOA
mag.com
HOTELS
BRAND BEACON
Wyndham Istanbul Kalamis Marina reflects its attractive
seaside location as well as the brands commitment to an
emerging market.
by ANN BAGEL STORCK, MANAGING EDITOR
32
WYNDHAM
ISTANBUL KALAMIS
MARINA
OPENING DATE:
December 17, 2012
GUESTROOMS:
210
LOCATION:
The Asian side of Istanbul next
to the Kalamis Marina and the
Sea of Marmara and within
walking distance of Bagdat
Street, one of the citys most
elegant shopping areas
GENERAL MANAGER:
Alper Can Bulum
OWNER:
Reisler Deri Sanayi Ve Ticaret
Limited Sirketi
LEAD ARCHITECT:
Ali icek
DESIGN AESTHETIC:
Timeless design characterized
by both luxury and comfort
NOTABLE AMENITIES:
Multiple restaurants and
cafes, including Remina for
all-day dining and the Lobby
Lounge for light fare and
cocktails; 14 meeting rooms
including the 7,567-sq-ft
(703-sq-m) Kalamis Grand
Ballroom; indoor and outdoor
pools; the Blue Harmony Spa
in addition to a separate gym
and play area designed
especially for children
33
Suites on the
Executive
Level feature
separate living
areas and amenities including
welcome fruit
and nightly turndown service.
34
A leaf motif
is evident
in the lobby,
reflecting
Istanbuls
trees and
changing
seasons.
35
Fourteen
multifunctional
meeting and
event spaces
include the
7,567-sq-ft (703sq-m) Kalamis
Grand Ballroom.
36
F&B: TABLETOP
GETTING
PERSONAL
38
Landwehrle Photography
F&B: TABLETOP
TRUE COLORS
Hannah Photography
The Westin Riverfront Resort & Spa at Beaver Creek Mountain in Avon,
Colorado, works with many couples that integrate brighter colors such as deep
purples and greens with natural wood accents.
Sofitel
Bangkok
Sukhumvit
often highlights gold in
its Chinese
wedding
tabletop
setup to imply
abundance,
prosperity,
luxury and
quality.
The 1980s
trend of
pairing two
bright colors
on a wedding
tabletop is
prominent
at Conrad
Miami.
Event planner
Colin Cowies
White
Rosette
Collection,
seen here at
Hard Rock
Hotel Riviera
Maya in
Mexico, uses
silver bud
vases. Cowie
says metallics can make
any wedding
tabletop look
more festive.
39
FINDING
YOUR
CENTER
T
TABLETOP
STORYTELLER
40
Elizabeth Galloway
F&B: TABLETOP
To eliminate
the problem
of wilting
flowers at Hard
Rock Hotel
Riviera Maya in
Mexico, event
planner Colin
Cowie often
uses branches
or greenery
on wedding
tabletops.
OUTSIDE IN
ON THE
HORIZON
Here is a sampling of predictions
for the next big trends in wedding
tabletops:
41
VALIDATING
42
The
MIKE
DEITEMEYER
Age:
49
file
43
The rebranded
Omni La Costa
Resort and Spa
in Carlsbad,
California, part of
the KSL deal
the future holds for this once smalltime player that now has the attention
of developers across the country and
might be on the verge of making a
move into Europe.
HOTELS: How do you have a profound
cultural influence on the company when you
come from accounting?
Buffet
I N N O VAT I O N AWA R D 2 0 1 2
Standards
DONT HAVE TO MEAN
STANDARDIZATION
This is our philosophy and for over 40 years, weve improved results for some of the worlds most unique and
upscale hotels while giving owners what they really want.
Freedom to run their hotels.
. . . 6 M AT E R I A L S
A M U L T I T U D E O F C O M B I N AT I O N S . . .
decoupe
www.degrenneparis.com
Omnis new
800-room hotel
in Nashville,
Tennessee
IF I WENT OUT TO
PUT THE BEST POINTS
PROGRAM TOGETHER I
COULDNT DO IT WITH
THE NUMBER OF HOTELS
WE HAVE. WE HAVE TO
GRAVITATE TOWARD
DOING SOMETHING
COMPELLING FROM THE
EXPERIENTIAL SIDE FOR
OUR CUSTOMERS.
MIKE DEITEMEYER
hotels are big and robust and generate a lot of income. So our
focus has been to stay on this 4.5-star track and stay focused
where we operate 4-star assets at 5-star service levels.
We are playing with a unique opportunity that would put
us in a bigger sector outside the U.S., but we are not ready to
talk about it just yet. By the end of the year it will either be
dead or we will be ready to talk.
H: What will be the mix of resort and business hotels
going forward?
COLLECT
CONVERGE
AND
48
TECHNOLOGY: CRM
BRENDAN MANLEY
ON THE
Josiah Mackenzies
blog, Hotel Marketing
Strategies, is read in
high places in the hotel
industry, and he works
to create partnership
leads for social media
data collection vendor
ReviewPro. HOTELS
spoke with Mackenzie
about the best methods of
collecting guest data.
HOTELS: What are
the most effective channels for
data mining?
Josiah Mackenzie: In
terms of direct marketing,
email still remains very
powerful. And the more you
integrate the various
Josiah Mackenzie
systems, you enable a new
level of matching the offer to
the recipient, which reduces the annoy factor, and conversion rates go through the roof.
H: Whats a key emerging channel?
JM: The rise of big data, or contextual
information gathering. The idea that we have
more capacity to look at a lot of different
touchpoints we werent tracking in the past. If
someone clicks on an email or visits a certain
page on the website, we have the technological capacity to capture all that information
and create stories around it.
H: How can you measure ROI on CRM efforts?
JM: One of the most direct ways would be an
increase in the sales conversion rate. You
accomplish that through better targeting,
better messaging. In terms of guest satisfaction, it gets a little fuzzier, but this is typically
one of the brands top objectives to
increase guest satisfaction.
H: Whats next?
JM: Looking at social data is the frontier of
information. Right now at luxury hotels, guest
services teams are manually scanning the
social web for a little information on customers,
whether its the birthday of one of their children,
their favorite food or favorite sport, and providing some little service or amenity as a surprise.
This has big implications on guest satisfaction
and reputation management.
BLEEDING
EDGE
49
THE
INTEGRATION
EQUATION
50
TECHNOLOGY: CRM
QUESTION
OF
LOYALTY
51
SUPPLYLINE
MKN
FLEXICHEF
WINS AWARD
CHEF &
SOMMELIER
GLASSES PART
OF COMPETITION
ARC International
brand Chef &
Sommelier served
as an official
event partner
for the European
competition for
best sommelier, Concours du Meilleur Sommelier
dEurope, organized by the Association
de Sommellerie Internationale since
1988 and taking place every three years.
The competition, which took place in
Monte Carlo and San Remo, featured
theoretical and practical tests in Chef &
Sommelier wine tasting glasses.
Jon Arvid Rosengren of Sweden took
the title of Meilleur Sommelier dEurope.
He as well as the runners-up were rewarded with Chef & Sommelier carafes
specially engraved for the occasion.
52
TOURSALES.COM
PROMISES NEW
OPPORTUNITIES
FOR HOTELS
TourSales.com
promises to bring
untapped ancillary revenue to
hotel companies
through commissionable
online bookings of day tours and activities. Hotel
guests can book day tours and activities through hotel-branded websites
that integrate the ecommerce booking
engine of TourSales.com. Guests can
book tours and activities prior to arriving in their destination, and TourSales.
coms collection of 2,500 tours can also
be marketed to guests during their hotel
stays through reservations agents, concierges or any other designated hotel
department. Hotels earn commissions
between 10% and 15% based on volume.
CINTAS
LAUNCHES
UNIFORMDESIGN APP
NEW ANDAZ
HOTEL USES
INVOTECH
INTERNORGA
PLANS MOVE
AHEAD
TRUEBELL,
GROUPE GM
PRESENT
SEVERAL
COLLECTIONS
INHilmar
BRIEF
Rudloff has
Q Maytag Commercial
Laundry has added
Nick Ubago to its international sales team.
Ubago is responsible
for U.S.-based export
accounts as well as the
Ubago
companys Caribbean
and Central and South
American customers.
Q Blink Design Group has opened
a new regional headquarters in
Bangkoks Sathorn CBD.
Q German hotel brand Kings Hotels
has selected SiteMinders Channel
Manager to connect its Protel Property
Management System and IDeaS
53
54
6TH ANNUAL
Spotlight on
Southeast Asia
Founder Patron
Jones Lang LaSalle
Patrons
Pan Pacific Hotels Group
Park Hotel Group
Platinum Sponsors
InterContinental Hotels Group
Marco Polo Hotels
QUO
Ryan Lawyers
Media Sponsors
Hotel Analyst
Hotelier Indonesia
HOTELS Magazine
Sleeper Magazine
TTG Asia
Supporters
HAMA Asia Pacific
International Finance Corporation
International Tourism Partnership
ISHC
Patrons, Sponsors and Supporters as of 5 November 2013
www.HICAPconference.com
m3connect offers a
new cloud based
product, Multi Device
Portal Video, that
allows guests to order
and watch a movie on
their smartphone while
sitting at the hotel bar,
continue on their tablet
by the pool and finish
watching the movie
later in their hotel
room. m3connect
promises the freedom
of choice of the preferred viewing device.
m3connect, Aachen,
Germany. m3-connect.
com, sales@m3connect.de
Tomlinson Industries
stainless steel, wallmounted hairnet dispensers keep disposable
hairnets up and off counters, making hairnets
accessible in one location. Dispensers hold
up to 100 hairnets and
wipe clean with a soft,
damp towel. Tomlinson
Industries, Cleveland,
Ohio. tomlinsonind.com
56
Aquamenities
dispenser fixture
is manufactured of
high-quality stainless steel and is customized to display
full-size branded
products. Tamperresistant, it is
designed for 4- and
5-star properties.
Properties may
choose brushed or polished stainless steel, and units
are available with one to four bottles. Aquamenities,
Lafayette, California. aquamenities.com
SystemService,
Minden, Germany.
melittasystemservice.de,
info@mss.melitta.de
...
-............_...._-_..... _ ... ... .. ... - . . ... --
--.. - , -
HotelonAir from
VDA Multimedia is
a mobile business
channel based on
cloud technology
and designed for
mobile devices. It will assist hotel revenue managers in
welcoming guests in an innovative way, even before their
arrival, enabling the upselling of services and special offers.
57
The C SEED 201 Giant Outdoor LED TV, designed by Porsche Design Studio, is fully ground
retractable, allowing an unobstructed view of its surroundings when not in use. At the top
of its 4.6-m (15-ft) high pillar, an 11-sq-m (118-sq-ft) screen unfolds silently. The TV can be
used for screening major sports events or during weddings, outdoor conferences and
other presentations, even in bright daylight. C SEED Entertainment Systems, Vienna.
cseed.tv, office@cseed.tv
vimage.it, marketing@vimage.it
EXECUTIVE
SERIES'"
INNOVATIVE
COLLAPSIBLE
X-CART
Industry-leading weight
capacity for increased
productivity
locatel.net, locatel@locatel.net
UPGRADE TODAY AT
RUBBERMAIDCOMMERCIAL.COM
NewellRubbermaid Brand
11-800-347-9800
The Shuttle Oven from Ovention Ovens is an accelerated-cooking oven that uses no microwaves, instead
using an advanced precision impingement form of convection. Its programmable, with individually controlled
top and bottom blower speeds for precise cooking
control. It uses catalytic converters to clean its
exhaust, and its UL-listed for ventless operation.
During rush periods, a user can set the controls and
the cooking-chamber doors stay open, allowing the
machine to function as a conveyor. Ovention Ovens,
Milwaukee, Wisconsin. oventionovens.com
Rubbermaid
Commercial
Products Collapsible
X-Cart is a durable
basket truck system
featuring a compact,
lightweight frame that collapses by 75%
and a design for discreet, quiet operation. The
Collapsible X-Cart features discreet colors, reduced noise and concealed supplies. The system
also features a detachable bag for easy cleaning, color-coded ribbons to classify contents,
swivel casters for maneuverability and bumper
guards to add extra protection during transport.
Rubbermaid Commercial Products, Winchester,
Virginia. rubbermaidcommercial.com/xcart
ZENLINE RANGE
Contact:
jvdexport@jvd.fr
RANGE
F O R B AT H R O O M
RANGE
FRANCE: www.jvd.fr
ASIA: www.jvd.com.sg
SPAIN: www.jvd.es
61
Acclaim Lighting
offers the ALQ
series featuring high-powered
linear graze and
parabolic-aluminized-reflector (PAR)
wash fixtures that deliver a spectrum of colors for illuminating buildings, facades and
landscapes. Featuring 10-watt Cree quadcolor (RGB+W) LEDs, the ALQ Bar promises
30% more output than typical quad lenses.
The grey-finished ALQ Bar is built with a sturdy, diecastaluminum housing and IP 65 wet-location rating.
Acclaim Lighting, Los Angeles. acclaimlighting.com
62
ADVERTISERS INDEX
THE MAGAZINE OF THE WORLDWIDE HOTEL INDUSTRY
SALES STAFF
PUBLISHER
Dan Hogan
1.312.274.2221 | dhogan@hotelsmag.com
SALES MANAGER
David Wood
1.312.274.2225 | dwood@hotelsmag.com
Alto-Shaam Inc.
www.alto-shaam.com
Page 15
Angelo Po
www.angelopo.it
Page 27 (I)
Cetis
www.telkedex.com
Page C-3
DIRECTV
Pages 30-31 (A)
SCANDINAVIA/UK
Caroline de Donnea-Birkel
and Brigitte de Donnea, Managers
Am Muehlenteich 18
40822 Mettmann
Germany
Phone: +49 2104 957 26 93
Fax: +49 2104 957 26 94
bdedonnea@hotelsmag.com
cdedonnea@hotelsmag.com
CHINA
Dometic
www.dometic.com
Page 17 (I)
Front of the House
www.frontofthehouse.com
Page 2
Groupe GM
www.groupegm.com
Pages 20-21
Guy Degrenne
www.guydegrenne-hotel.com
Page 45
Hotel Investment Conference Asia Pacific (HICAP)
www.HICAPconference.com
Page 55
Intergastra - Messe Stuttgart
www.messe-stuttgart.de/en/intergastra
Page 7
Interval International
www.resortdeveloper.com
Page 3
JVD
www.jvd.fr
Page 61
CONTACT US AT:
m3connect
www.m3connect.de
Page 13 (I)
Mercedes-Benz USA
www.mbsprinterusa.com
Pages 8-9
WorldHotels
www.worldhotels.com/welcome-to-world-hotels
Page 45
Zieher KG
www.zieher.com
Page 1
An (A) after the page number indicates advertisements that appear only in the Americas editions;
an (I) indicates advertisements that appear in international editions.
63
LAGNIAPPE
HENRIQUES
Leading Ritz-Carltons
first Reserve property
is no small challenge,
but Ana Henriques
took on that task a
couple years ago more
than ready for the
experience. With more
than 20 years on her
hospitality resume,
Henriques started as
a cost controller at the
Hotel Estoril Eden in
her native Portugal,
but she also has held
posts ranging from
F&B to sales and marketing. Nevertheless,
this ambitious GM
knows professional
life isnt everything,
and counts learning
to be less demanding
of herself and others
among her most
important lessons.
64
2013 Cetis, Inc. Product specications and descriptions in this document subject to change without notice. CetisTM, Teledex are trademarks or registered trademarks of Cetis, Inc.
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