KEVIN STANTON

https://www.linkedin.com/in/kevin-stanton-001 305-812-6248 kevin.stanton001@gmail.com

QUALIFICATIONS PROFILE
Experienced, solutions-driven Information Technology, Telecommunications and Software industry
management professional with over 17 years of comprehensive, global experience in business, technology,
services, sales, operations and customer experience in fast-paced environments. Analytical strategist skilled in
building strategic partnerships and implementing business improvements for driving results and overall
customer satisfaction.
Friendly, creative individual with robust skills and abilities in leadership, influence, analysis, strategic thinking
and solid decision making. Some areas of key business expertise are:
Business Transformation
Strategic Growth Objectives
Innovation, Problem Solving

Continuous Improvement
Service Delivery & Support
Global Program Management

Team Build & Leadership

Operations Management
Budget & Cost Analysis

PROFESSIONAL EXPERIENCE
CISCO SYSTEMS, USA & Global Locations, 1999-2016
Senior Business Development Manager, 2012-2016
Growth of annual revenue by 30% by introducing a Go-To-Market and Change Management strategy for the
rapid deployment of Data Automation, Analytics and Experience solutions that incorporated external
partners, channels and ecosystem management objectives
Achieved 10% annual growth by managing, tracking, driving and increasing new software platforms sales
and consumption
Transitioned a multi-billion dollar flagship service into a successful next generation offering that included
customer interactive service contract and asset management capabilities. Time and risk sensitive program
that required robust, complex internal and external stakeholder management at global level
Grew service sales by 20% by introducing global service coverage model for customer accounts worth $2.5B
using new software platforms to enable customers to support and service network assets and infrastructure
Built and managed metrics and reporting capability to monitor sales and consumption of new software and
service platforms
Managed a team of 10 employees: Business Development Managers, Program Managers and
Data/Business/Process Analysts
Provided business intelligence, analytics and guidance for assisting with analysis of business to address
performance improvement opportunities
Senior Business Enablement Manager, 2010-2012
Automated 2.5M yearly quoting transactions by introducing renewals and low dollar transaction solutions
Built and managed metrics and reporting capabilities to monitor performance, identify problems and
implement productivity improvements
Transformed renewals business and yielded $100M> in incremental service bookings through global
business development
Senior Business Operations Manager, 2004-2010

Continued

KEVIN STANTON
Page 2

Managed a team of 17 employees: Business Development Managers, Program Managers and Data Analysts
rolling out innovative solutions across emerging markets to improve business operations and collaborative
growth
Improved productivity and increased customer satisfaction by introducing next-generation online customer
service support
Brought in $80M of Incremental Service Bookings over two consecutive years (20% over plan), plus an
additional $33M replacing obsolete products
Increased customer installed base data and contract accuracy from 86% to 97%, improving service
coverage, support and customer satisfaction

Area Program Manager Lead, 2000-2004

Grew annual Professional Services sales from nominal $0 to $50M through consultative sales and support
activities
Built and managed a team of 15 employees: Program Managers, Project Managers and Deployment
Engineers responsible for delivering Professional Services and Networking solutions
Maintained strong vendor relationships with external partners responsible for delivering networking
solutions to customers
Senior Program Manager, 1999-2000
Provided Program Management and Consulting expertise for regional/global customers (Service Providers,
Large Enterprise)
Requirements capture, scoping, pricing, negotiating, closing and successful milestone-based delivery of
customers networking solutions
Customer Relationship Management (CRM): Maintained a single point of contact for all project and program
details ensuring smooth deployment for customers and support for sales and management
Provided customer improvements to operations practices, policies and procedures for managing IT
infrastructure
AT&T Global Information Solutions (LATAM): Area VP of Networking, Senior Networking, IT & Security
Solutions Consultant
GEC Plessey Telecom (United Kingdom & Global Locations): Telecommunications Solutions Consultant,
Senior Program Manager

EDUCATIONAL BACKGROUND
Bachelor of Science in Telecommunications
BIRMINGHAM CITY UNIVERSITY England
Professional Development and Certifications
Cisco Senior Manager Development Certification
Holden Solution Selling Certification
ITIL V3 Foundation Certification
Checkpoint Firewall Security Expert Certification
DMAIC Methodology Certification
ISS Security Scan Expert Certification
Change Management (ADKAR) Certification
Fluent Spanish