IBM BUSINESS WRITING - 20 MINS

1. In
?
a)
b)
c)
d)
e)

preparing to write a document, which of the following should be considered

what information am I intending to convey in this document
is the document intended to be informative or persuasive?
who is my target audience?
what expectations are there from my target audience?
all of the above

2.which of the following is gramatically correct?

a) sam works with me and sally
b) sam works with sally and me
c) sam works with I ans sally
d) sam works with sally and I
3. A table of contents should be used in all formal doucments, regardless of the
length of the doucment.
a) true
b) false
4. The example below contains an example of which of the following errors?
"kelly is a great babysitter. Qualified,professional, and fun."
a) a dngling modifier
b) a prepositional phrase
c) a run-on-sentence
d) a sentence fragment
5. which of the following employs correct capitalization?
a) Ms.Cambell, the owner of the company, will be visiting the office today.
b) During the spring summer, I am taking a chemsitry
c) I am concerened of visiting Florida in the FAll since it's hurricane seaso
n.
d) all of the above
e) none of the abvoe
6. "Enclousers(3)" at the end of a letter indicate that there are three addition
al documents plus the letter.
a) true
b) false
7. Legally, singatures must be signed with a blue pen so the reader knows the l
etter is not a photocopy.
a) true
b) false
8. which of the following employs correct comma usage?
a) Cathy my best friend bought me that for my birthday.
b) Cathy, my best friend, bought me that for my birthday.
c) Cathy, my best friend bought me that for my birthday.
d) Cathy my best friend, bought me that for my birthday.
9. which of the following techniques should be used to create concise documents?
a) Refrain from repeating subject lines verbatim.
b) Repeat only important ideas.
c) Provide information in a visual format if possible.
d) Refrain from repeating information using differenet formats.
e) All of the above.
10. When writing business emails, avoid being too playful. Using smiley faces an

d other emotions is considered inappropriate in the work environment.

a) true
b) false
11. It is considered a breach of etiquette to have your administrative assistant
sign letters on your behalf.
a) true
b) false
12.Which of the following emplys
a) My grandmother seldom goes
n the dark.
b) My grandmother seldom goes
the dark.
c) My grandmother seldom goes
the dark.
d) My grandmother seldom goes
the dark.

the correct punctuation?

out to eat; for dinner, she's afraid to drive i
out to eat for dinner she's afraid to drive in
out to eat for dinner, she's afraid to drive in
out to eat for dinner she's afraid to drive in

13.Which of the following sentences is written in active voice?

a) The car was cleaned by professionals
b) The car will be cleaned tomorrow.
c) I cleaned the car.
14.In business writing, it is important to use gender-neural language. What is s
exist language?
a)Language that emplys positive references to women.
b) The use of words that unnecessarily distinguish between men and women.
c) Language that treats each gender equally.
d) The use of words to make claims of knowledge based on difference in gende
r.
15.which of the following is gramatically correct?
a) This child, who has suffered from a midiagnosis, thrive becasue of his sp
int.
b) This child, who has suffered from a midiagnosis, have thrive becasue of h
is spint.
c) This child, who has suffered from a midiagnosis, thrive becasue of his sp
int.
d) All of the above are gramatically correct.
16. You are given the task of generating a short memo on new rules regarding lun
ch hours. The memo should include which of the following?
a) the purpouse of the memo
b) the context and problem
c) the specific details
d) A and C
e) all of the abvoe
17.when writing a formal business letter, which of the following is appropirate?
a) October 14, 2008
Mr.Roger Smith
President
Smith, Inc.
123 Common Drive
Philadelphia, PA 19123
Dear Roger,

b) October 14, 2008

Mr.Roger Smith
President
Smith, Inc.
123 Common Drive
Philadelphia, PA 19123
Dear President Smith:
c) October 14, 2008
Mr.Roger Smith
President
Smith, Inc.
123 Common Drive
Philadelphia, PA 19123
Dear Mr.Roger Smith;
d) October 14, 2008
Mr.Roger Smith
President
Smith, Inc.
123 Common Drive
Philadelphia, PA 19123
Dear Mr.Smith;
e) October 14, 2008
Mr.Roger Smith
President
Smith, Inc.
123 Common Drive
Philadelphia, PA 19123
Dear Mr.Smith:
18. Which of the follwing is an accepatable closure to a formal business letter?
a) Regards,
b) Sincerely,
c) Respectfully,
d) B and C
e) All of the above
19.Which of the following sentences is written in passive voice?
a) The wedding dress was designed by Sarah and will be sewn by Leslie.
b) Kendra will get pajamas and read a book tomorrow evening.
c) I asked you to pick up the dry cleaning by the end of the day.
d) The manager suggested adding an additional vacation day.
20.which of the following sentences conveys the information in the most concise
manner?
a)Please take some time to fill in the response on the Customer Sastisfaction
survey from that was included in this mailing in order to help us improve our r
esponses and resolve your issues in a more timely and efficient manner.

b) please fill in the responses on the customer satisfaction survey from incl
uded in this mailing to help us improve our responses in a more timely and effic
ient manner.
c) please fill in the responses on the survey included in this mailing.
d) please take some time to fill in the survey to help us resolve your issues
in a more timely and efficient manner.
21.which of the following sentences uses pronounce correctly?
a) A few of the executives were voicing their support.
b) Each executive voiced their support.
c) one of the executives voiced their support.
d) A and C
e) All of the above
22.When writing a business letter, it is most effective to write the introductio
n...
a) ...before you brainstorm.
b) ...by including personal information about yourself.
c) ...after writing the body of the letter.
d) ...at the same time as the body of the letter.