n customer relations

The digitalization of ENGIE also feeds through into the relationship it has with its customers. Since
2014, ENGIE has been developing a comprehensive package of online services for its domestic
customers, ranging from energy self-management to information, online sales and digital billing.
This year, more than 30% of customers are usingthe ENGIE website to manage their own
accounts.

In energy efficiency
Another project, another target: Vertuoz by ENGIE targets building residents and real estate
managers with the offer of a service that analyzes energy bills and identifies
opportunities for savings through the use of smart sensors. To date, more than 2.5 million
energy bills have been analyzed for 70,000 buildings.
ENGIE has also acquired Retroficiency, the data analysis platform that conducts energy audits
for companies, and helps them to reduce their energy consumption. Using its software, ENGIE
can double the amount of energy saved.
ENGIE is also developing algorithms capable of optimizing the performance of urban
heating and cooling systems. The Nemo project run by Climespace, CPCU and ENGIE Rseaux
plans to optimize 52 of these networks serving more than 1 million homes and 5 million m2 of
business space. This project underlines the Group's commitment to improving energy efficiency
for the benefit of urban and regional communities through innovation.

In renewables
ENGIE is engaged in building a digital platform designed to optimize its generation of
energy from renewable sources across six European countries. France, Germany, the
Netherlands, Italy, Belgium and Poland already have 68 wind farms and 14 solar farms. This
platform could soon host the data for all ENGIE Group renewable energy assets worldwide, giving
it the ability to forecast maintenance requirements, identify areas of under-performance, and
provide field technicians with instructions in real time.

And because digitalization is inseparable from innovation

ENGIE is working alongside project developers internal