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Emotional Intelligence for Managers

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Date

Time Country Venue

9AM 17/11/2016 - 18/11/2016
Malaysia Armada PJ
5PM
9AM 6/12/2016 - 7/12/2016
Malaysia Armada PJ
5PM

Overview

...having these capabilities offer each of us a way to survive with our humanity and sanity
intact, no matter where we work. And as work changes, these human capacities can help us
not just compete, but also nurture the capacity for pleasure, even joy, in our work. - Daniel
Goleman
Emotional Intelligence by Daniel Goleman
The bestselling author of Emotional Intelligence and Primal Leadership, Daniel Goleman
speaks on how you can use emotional and social intelligence to improve your own and
your organization's performance. Daniel Goleman reinforces that one of the most
critical skills is building rapport. We train for building rapport in this training and this is
very useful for your success in work and life.
Emotional Intelligence the ability to understand and control emotions, to recognise and
respond to those of others - is emerging as the single most effective business skill of the new
century. Whether youre a company manager or director and want to learn how to manage
your team or business more effectively, or perhaps youre an executive and need cutting-edge
skills to help you thrive in your future career, this 2-day session will be an eye opener as you.
Far more than an introduction, you will learn the revolutionary tools in human change and
development used by Anthony Robbins the #1 coach in the world.
After the course you will walk away with greater clarity, ability to create change in yourself,
understand the deep dynamic between people, and re-shape your own identity for success in

life.

Learning Outcomes

In this life-changing experiential workshop, you will discover more about yourself.
You will learn to be aware of yourself, manage your moods, empathize with others, hone your
social skills, manage stress and re-energize yourself. Managing and controlling your emotions
can bring about increased productivity cum joy in the workplace.
Upon completion of the workshop, you will be able to:
identify personal perspectives, beliefs and bias that hamper their effectiveness in
working with others
gain an understanding of the importance of empathy in understanding and motivating
others
analyze and interpret online assessment results from the EQ-i Inventory.
apply tools to increase personal skills: self awareness and self management of
personal emotions.
apply tools to increase social skills: recognizing the emotions in others and
responding to those emotions.
discuss social responsibility and how it supports an organizations goals and individual
goals.
apply tools to increase your and others' emotional intelligence.
learn how to leverage their own emotions, their understanding of others, and their
knowledge of the organizations culture, politics, and processes to collaborate across
boundaries, and increase their impact and influence in todays flatter, matrixed
organization.
develop practical techniques to manage own yourself and your teams productively in the
face of challenges or stress
ORGANIZATIONAL IMPACT

Improve teamwork through greater deeper understanding of one another

Enhance cooperation through better relationship building skills
Develop an emotionally intelligent work environment
Work better with different personality styles and see situations and people from
different perspectives

Who Must Attend

Ideal for: current and prospective managers and other key organisational contributors

Outcomes: equips managers with EI skills that help them collaborate and manage others more
effectively.
Participants walk away with not only a new understanding of themselves and why they tend to
do what they do, but also an increased confidence in their ability to work with others, to
manage and lead, and ultimately to increase their contribution to the growth and success of
the organisation.

Course Details

Day 1:
MODULE 1: SELF AWARENESS
WHY YOU NEED EMOTIONAL EXCELLENCE TO ACHIEVE THE WORK SUCCESS
DESIRED
The emotional brain - intrapersonal & interpersonal intelligence
EI vs IQ; which is more superior
Your Body Believes What You Say

WHAT IS EMOTIONAL INTELLIGENCE (EI)?

Significance EI in your life

MODULE 2: SOCIAL AWARENESS

Our personal core values drive our attitudes and behaviours.
They are influenced by our upbringing and are deeply rooted into our belief system. They are
like the torch light of our life. Aligning our personal core values to that of the company is like
shining our own personal torch toward company values. Team members will be able to
contribute meaningfully with the alignment.

EXPLORE and ALIGN CORE VALUES

Aligning your values to your personal vision & company values to help you be in
congruent instead of being in constant internal conflict.
Removing Limiting Beliefs Beliefs which do not serve us anymore
Day 2
MODULE 3: SELF MANAGEMENT

WHAT TRIGGERS YOU EMOTIONALLY?

Although some leaders may never admit to them, everyone experiences some types of
emotion. Whether anticipating bosses feedback, handling family or just being alone, all these
scenarios involve some type of emotion. Willingness to deal with emotions signals your
enthusiasm in performance enhancement.

VAK Profiling Understanding your most preferred communication preference. Learn

how you like people to treat you and hot other people like to be treated.
Diffuse Your Emotional Triggers with Sub-Modalities Learn to 'Detach' vs 'Attach' from
situations, words, people and emotions to help you manage your feelings.
Anchoring Your Positive Feelings and Bank into your Happy Bank Why focus and
waste your energy counting your frustration and failures when you can upbeat your
feelings through changing your state of emotion
The Art of Positive Reframing- "Words don't matter?" As US President, Barrack Obama
said. Pick up the skills of changing the words you say to yourself and change your life!
Empathy--Powerful Communicator Enhancer for Superior-Subordinate relationship
HOW TO CHANGE YOUR STATE FROM DOWN TO UPBEAT INSTANTLY
Change your physiology
Change your mental map/ blueprint
Change your focus

 Change the meaning you give to life - reframing

Anchoring your wins in life
Afternoon Session: 2.00pm - 5.00pm

MODULE 4: RELATIONSHIP MANAGEMENT

The Law of Connection - Improving Relatonship At The Workplace
Emotional intelligence includes social intelligence, which is a combination of empathy and
social skills. IQ matters a lot when we require technical competencies, but once in
management, what make you a star will be social or behaviourial competencies - how you
manage yourself and your relationships, emotional and social intelligence. These are
competencies which distinguish the top 10 percent from the rest. Therefore, workplace
competencies based on emotional intelligence play a greater role in star-performance intellect.

What does it take to really connect with someone, understand them, and build a solid
foundation?

The Recipe for Deep Rapport Instantly to establish trust almost effortlessly
Active Listening
Creating the personal chemistry
Deal emotionally charged situations

MENTAL TECHNIQUES FOR HANDLING STRESS

Anticipating and avoiding potentially stressful situations.
Learn coping techniques such as relaxation therapy, visualization and reframing your
thoughts for handling workplace stress.

Methodology

This workshops methodology is a combination of expert input, interactive practical exercises,

self assessment, lots of hands-on role-play, group discussions, exercise worksheets, practical
projects, presentations, creative music, visualizations together with action plans supported by
video material, EI activities & powerful NLP techniques.
You are encouraged to participate actively in relating the principles of EI to the particular needs
of your workplace& you will also get to practice & have hands-on experience on the
workshops applications.
All the above are designed to promote an enriched EI learning experience with lots of relevant
activities, networking, laughter, de-stressing & powerful insights.

Course Leader

VINCENT TAY Certified Professional Trainer & Executive Coach

With a passion to enrich the lives of others, Vince decided to become a trainer and coach
after discovering the power of experiential training more than 26 years ago. Since then, he
has helped his clients to find their own merits and enrich their personal lives as well as those
around them. Constantly seeking to show others how to be more self-aware and get more out
of life, he has made training and coaching his life ambition.

Applying his knowledge and experience from a variety of industries including construction(as
CEO), project management, general trading, shares and options trading, unit trusts and real
estate, Vince is able to connect with individuals from all walks of life.
In his desire to develop his training skills, he had undertaken a variety of programs including
Born To Be Free by IHK (Institute of Hard Knocks), Leadership Program (AsiaWorks Training),
Memory Techniques, Born Rich (Robert Proctor), Metaphysics, Master Class Train The Trainer
(Result Asia), Hypnosis & NLP Practitioner and MIM Certified Professional Trainer, approved
by the Human Resources Development Fund (HRDF).
People benefited from his programs are from organizations like :- TNT, OSK Investment bank,
CIMB Tech banking, Kenanga Investment Banking Bhd , Philips Lumileds, Dell, Maybank
Investment Banking, GTC Associates, Alcatel-Lucent Malaysia S/B , Intel , BH Insurance,
ASPAC, Suruhanjaya Syarikat Malaysia (Companies Commission of malaysia,), UMW heavy
equipments, OSC courier MNP properties S/B , F&N Dairies (Premier Milk), Asea Brown
Broveri (ABB), DHL Exel Supply Chain, Allianz Insurance, Diagraph Corporation and Kuwait
Finance House.

Testimonies

Before attending the course, I was curious on what is emotional

intelligence. This course taught me the skills of dealing with people. After the course, I
could feel the bond among us are closer now. The trainer is great! Kiki, my NLP Trainer
is energetic and she is able to grab the classs attention at all times. Astrazeneca Asia
Pacific Businesses Sdn Bhd.

After the course, I think that the emotional intelligence is much more
important than technical skills that I have. I learned how to control and manage well my
emotions and enhance my relationships with people. Mr Law, Analyst, Astrazeneca
Asia Pacific Businesses Sdn Bhd.

I feel great after the course because I have found the right approach to deal
with emotional problems. I learned to understand why people behave that way they do. Great
sharing, Vince! Keep it up! C.Y. Leong, Consumer Insight Manager, Nestle Products Sdn
Bhd.

Image:DanajamintrainingproviderMalaysia-iTrainingExpert

After the course, I am more confident in applying emotional intelligence skills at

work. Vince is very knowledgeable. He demonstrated the practical applications which other
other trainings fail to do so. Ramona, Associate Director, Danajamin Nasional Berhad.

I am confident to improving my emotional intelligence in my life and at my work.

During the course, the examples given by Vince are real-life experience. I learned that the
problems are actually feedback but not failure in life. I can identify how people process
information now. Area Business Manager, Pfizer (M) Sdn Bhd.

I feel blessed and thankful that I attended this Applying Emotional

Intelligence at Work. I learned new techniques and knowledge about the emotional
intelligence. This training excellent and beneficial. Vince Tay, the trainer was willing to
share his experience to us. Dr. Massila, UiTM.

At time, I could lack of motivation and self-awareness at work. However, I feel

good and look forward to change myself by applying emotional intelligence at work
after the training. Columbia Asia Sdn Bhd
Mr Vince Tay is really a subject matter expert in sharing with us on how to apply
emotional intelligence practically at work. Thanks Pacific Mutual Fund Berhad

Vince Tay is the best trainer I have ever met. I have learnt the skills on how to feel
better by applying Emotional Intelligence at our workplace. Grateful and thanks Tan,
Inmagine Sdn Bhd
I feel thankful and glad that I have participated in this EQ with NLP training.
CEICData.Com

"Two thumbs up for the Mr Vince Tay for being a great trainer for the Applying
EQ with NLP workshop! Manager, Corporate Information Travel Sdn Bhd
By applying emotional intelligence, I can understand myself deeper and work better
with the colleagues around me Manager, Corporate Information Travel Sdn Bhd
This EQ at Work training is good as we can understand ourselves and
emotions better, especially for young working adults. Thanks Vince Tay. MERCK Sdn
Bhd

From the EQ workshop with Vince, I have learnt a bit about various perspectives on

NLP in overseas world! Associate Professor, Saitama University, Japan

Before I attended the course, I found myself sometimes losing control on my emotions
and caused inconvenience to people around me. Through the course, I learned how to
take charge and control my mind in a better way than before. After the course, I am
relief as I gained more skills and knowledge in handling EQ. Volvo Malaysia

From the course, I learned about how to handle our own emotions and state
of mind. I discovered my own emotional states through the course and I felt satisfied
and more motivated than ever. The topic was well-delivered by our experienced trainer,
Vince Tay. Aizan Mahyeddin, Teacher Yayasan UEM College

I found this course so much more interesting than I expected. During the course, I
learned so much about EQ such as NLP pre-supposition, cause-effect pillars and
purpose of life which led me to discover my own power of mind. Vince is a very kind
and patient trainer. He conducted the course very well and beyond of my
expectations. Nycia Mendes, GSK

Before attended the course, I sometimes had difficulty in interpreting, understanding,

and acting on my own emotions. Through the course, I learnt how to give positive
responses to myself to change the "event". Vince, the excellent trainer answered
everyone's questions very patiently during the course. I personally liked the examples
he gave as they were simple and easy to understand. Tan, Kenanga Deutsche Futures
Sdn Bhd

Vince is a well experienced trainer and knowledgeable on the EQ topic. He delivered

the explanations very well which were easily understood by everyone. From the course,
I learned how to approach my career and personal life with a positive mindset. I feel so
good and relief that I chose to come for the course. Monash University
Image:hdr_md.jpg

It gives better understanding on building good rapport by using

'mirroring'. Vince and Sue are very attentive and knowledgeable. Lynn, Corporate
Borneo Motors Singapore

Through this program, I learn how to identify different types of body

language. This program also enables us to be more aware on questioning skills.
Tony,Sales Team Lexus, Singapore
I get to learn the power of language and how it helps us to close deals. Francis
South East Borneo Motors Singapore

The techniques given during the training enlightened us on how to identify the
different groupsof customer and which approaches or techniques can be applied on
different types customers. Vivien, Borneo Motors Singapore
The trainer is so willing to share. I especially loved People see your behavior, not
your intention! I would highly recommend this training to everyone for better working
environment, happier staff and better results. Senior Project Manager, DHL Asia Pacific IT
Services.

This trainer is a good presenter & trainer who applied real experience as
an example of this training. Roksana,Parker Hannifin

I discovered ME! I see a reason in things I do. Aishvarya L, - Malaysia Program

Manager Upper Iowa University, Malaysia.

Investment

Normal fee
Sign up 1 pax
Pay before course starts
MYR 2,780.00
USD 650.00
Early Bird
Sign up 1 pax
Pay 14 days before course starts
MYR 2,180.00
USD 500.00
Group Fee
Sign up 3 pax or more
Pay 14 days before course starts
MYR 2,080.00
USD 480.00

(Fee inclusive of GST, Buffet Lunch, Refreshment, Welcome Pack, Training Materials Certificate of Achievement)

Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Certificates are distributed on the final day of the program.

Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest
payment integration system through our website.

2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm
your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. BANK IN CASH:You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via
international banks.