Allen Reinhardt

IT Specialist

www.AllenReinhardt.com

AllenJReinhardt@gmail.com

CompTIA A+ Certified
Verify at: http://verify.CompTIA.org - Code: 7TC5Q4ZEEHREYMWW
University of Kansas
Bachelor of General Studies Film & Media Studies December 2013
Business Minor December 2013
Working Experience
Bridgestone Retail Operations Rollout Technician and IT Support 8/24/2016 to Present
Manned walkup helpdesk of office of 100+ users with full desktop support
New employee onboarding and IT orientation
Rollout and asset tracking of new HP 840 systems
Rebuilding and reissuance of Lenovo T440s
Reimage of laptop and desktop PCs using PXE boot process
Hardware support replacing laptop monitors, ram, HDD, etc.
SCCM & Active Directory including password resets, security groups and permissions
Windows 7 Enterprise including Bitlocker setup and recovery
Remedy ticketing system
Community Tax, LLC - IT Support & Marketing Assistant 4/13/2015 to 5/28/2016
Full Desktop Support, Tier 1 Network, Server and Phone system Support; 100+ users
User account management in various systems including Active Directory and Exchange
Desk setups including: network, printers, wifi, email, IP telephones (hard & soft phones)
Ticket response via Zendesk ticketing system
Remote support for 30+ remote users; utilizing Screenconnect, Join.Me & Teamviewer
IRS Logics CRM Setup of users, filters and general support
Microsoft Office 365
Amazon Glacier Cloud Storage
VMWare VSphere
Document storage space consolidation and archival to secure cloud storage
Ricoh Aficio MP 6000, 8001, network configuration, maintenance and troubleshooting
Indosoft Phone System User, DID, Dialplan, Campaign setup and support
General Dynamics Information Technology
- Customer Service Representative 01/06/2014 to 04/11/2014
- Advanced Resolution Center Specialist 04/14/2014 to 06/19/2014
Resolved customer inquiries on inbound calls
Researched advanced customer issues and made outbound calls to resolve them
Database information Input
Escalation of advanced issues and questions to designated departments
Troubleshooting Website Issues
High-call Volume Call Center Environment taking 25-30 inbound calls per day
KU Filmworks
Equipment Manager / President May 2012 to December 2013
Maintained logs of equipment inventory and lending
Skills
Active Directory Exchange MS Office 2010-2016 / 365 & Online Hylafax / iFax
Windows Server 2008 Remote Desktop Cisco VPN VOIP Innovations Wordpress
Indosoft Phone system Cisco & Yealink IP Phones Phone Headsets Red Oxygen SMS
Spark Instant Messenger Amazon Glacier Cloud Storage Docstar Document Database
Typing Speed: 67 WPM Organized Adaptable Quick learning Reliable