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KUALITAS LAYANAN ( X1 ) DAN LOYALITAS PELANGGAN ( Y )

Regression
[DataSet0]
Variables Entered/Removed(b)
Variables
Variables
Entered
Removed
X1(a)
.
a All requested variables entered.
b Dependent Variable: Y
Model
1

Method
Enter

Model Summary

Model
1

R
R Square
.885(a)
.784
a Predictors: (Constant), X1

Adjusted R
Square
.782

Std. Error of
the Estimate
.47426

ANOVA(b)

Model
1

Regression
Residual

Sum of
Squares
79.918
22.042

Total

df
1
98

101.960

Mean Square
79.918
.225

F
355.312

Sig.
.000(a)

t
-1.096
18.850

Sig.
.276
.000

99

a Predictors: (Constant), X1
b Dependent Variable: Y

Coefficients(a)
Unstandardized
Coefficients
Model
1

(Constant)
X1

B
-.498
.156

Std. Error
.454
.008

Standardized
Coefficients
Beta
.885

a Dependent Variable: Y

KEPUASAN KONSUMEN ( X2 ) DAN LOYALITAS PELANGGAN ( Y )


104

Regression
[DataSet0]
Variables Entered/Removed(b)
Variables
Variables
Entered
Removed
X2(a)
.
a All requested variables entered.
b Dependent Variable: Y
Model
1

Method
Enter

Model Summary

Model
1

R
R Square
.844(a)
.712
a Predictors: (Constant), X2

Adjusted R
Square
.709

Std. Error of
the Estimate
.54702

ANOVA(b)

Model
1

Regression
Residual

Sum of
Squares
72.636
29.324

Total

df
1
98

101.960

Mean Square
72.636
.299

F
242.744

Sig.
.000(a)

t
4.808
15.580

Sig.
.000
.000

99

a Predictors: (Constant), X2
b Dependent Variable: Y

Coefficients(a)
Unstandardized
Coefficients
Model
1

(Constant)
X2

B
1.905
.758

Std. Error
.396
.049

Standardized
Coefficients
Beta
.844

a Dependent Variable: Y

KUALITAS LAYANAN ( X1 ) DAN KEPUASAN KONSUMEN (X2)

105

Regression
[DataSet0]
Variables Entered/Removed(b)
Variables
Variables
Entered
Removed
X1(a)
.
a All requested variables entered.
b Dependent Variable: X2
Model
1

Method
Enter

Model Summary

Model
1

R
R Square
.789(a)
.622
a Predictors: (Constant), X1

Adjusted R
Square
.619

Std. Error of
the Estimate
.69821

ANOVA(b)

Model
1

Regression
Residual

Sum of
Squares
78.735
47.775

Total

df
1
98

126.510

Mean Square
78.735
.487

F
161.510

Sig.
.000(a)

99

a Predictors: (Constant), X1
b Dependent Variable: X2

Coefficients(a)
Unstandardized
Coefficients
Model
1

(Constant)
X1

B
-.385
.155

Std. Error
.669
.012

Standardized
Coefficients
Beta

t
.789

-.576
12.709

Sig.
.566
.000

a Dependent Variable: X2

KUALITAS LAYANAN ( X1 ) DAN KEPUASAN KONSUMEN ( X2 )


SERTA LOYALITAS PELANGGAN ( Y )

106

Regression
[DataSet0]
Variables Entered/Removed(b)
Variables
Variables
Entered
Removed
X2, X1(a)
.
a All requested variables entered.
b Dependent Variable: Y
Model
1

Method
Enter

Model Summary

Model
1

R
R Square
.916(a)
.840
a Predictors: (Constant), X2, X1

Adjusted R
Square
.837

Std. Error of
the Estimate
.41017

ANOVA(b)

Model
1

Regression
Residual

Sum of
Squares
85.641
16.319

df
2
97

Total

101.960
a Predictors: (Constant), X2, X1
b Dependent Variable: Y

Mean Square
42.820
.168

F
254.523

Sig.
.000(a)

99

Coefficients(a)
Unstandardized
Coefficients
Model
1

(Constant)
X1
X2

Standardized
Coefficients

B
-.365
.102

Std. Error
.394
.012

.346

.059

Beta

t
.581

-.927
8.792

Sig.
.356
.000

.386

5.833

.000

a Dependent Variable: Y

107