GENERAL ENQUIRIES

A
Accident Information Centre
ACCOUNT queries
ACCOUNT queries
ACCOUNT queries - disconnection
Alternative Sanitation
Alternative Sanitation - UDS
Ambulance Services

012 358 7244

accountenquiries@tshwane.gov.za
customercare@tshwane.gov.za
customercare@tshwane.gov.za
Frans Mouton
Johan Pansegrouw / Eghardt Victor
012 358 2237

174
358
358
358
358
358

Visagie Street (1st floor)

4333
8514 / 358 9999
8514 / 358 9999
8022 / 358 7705
8023 / 7647

B
Backlog Eradication
Bees
Borehole (testing of water quality)

Frans Mouton
358 8022 / 358 7705
341 1415 / 440 7131
012 358 5837 (central) / 012 644 0834 (centurion) / 012 358 9207
(north)
Leanne Coetzee - Rietvlei WPP
012 358 1803 / 1800

Building Control
Building Control
Building Control
Building Control
Building Inspectors
Building Inspectors
Building Inspectors
Building Inspectors
Building Plan Examiners
Building Plan Examiners
Building Plan Examiners
Building Plan Examiners
Building Plan Examiners
Building - Illegal/Development Control
Building - Illegal/Development Control
Building - Illegal/Development Control
Building - Illegal/Development Control
Bus enquiries
Bus enquiries
By Laws for Water and Sanitation & Responsibilities

Pretoria
012 358 8071
Centurion
012 358 3599
Akasia
012 358 9131
Soshanguve
012 358 9250
Pretoria
012 358 8032 / 8067
Akasia
012 358 9048
Centurion
012 671 7858
Soshanguve
012 358 9255
Centurion
012 671 7264/ 7265
Pretoria
012 358 8062/ 7939
North region
012 358 9007
Akasia
012 358 9007
Soshanguve
012 358 9255
Centurion
012 671 7858/ 7493/ 7505
Pretoria
012 358 8032/ 8067
Akasia
012 358 9048
Soshanguve
012 358 9255
358 0214 / 0443/ 0231 / 0839/ 0223/ 0224/ 0214/ 0231 & intranet
Director: Bus Services
358 1571
Henritha v Niekerk / Retha Rall
358 7736 / 7686

By-law offences (for example, illegal street trading

and illegal night club activities):

012 358 0070 (external) Or toll-free 080 111 1556

Blocked drains

C
CALL CENTRE 24 HOURS
Claims (internal water leaks)
Clinic (Family & Child)
Clinic (Occupational Health)
Credit Control
Customer Care Centres

012 358 9999 / 2111 / 427 7111

358 8770
358 8752
012 358 8514, 8266, 3653, 3646, 9040, 3789
358-4333/4660/4661/4663/
Munitoria
358-4625/5772/5774
Akasia
358-9038
Atteridgeville
358-5047/5020/5050
358Centurion
3038/3061/3065/3789/3064/330
3

Cutting of grass, trees, etc.

Cutting of trees

Laudium
Mamelodi
Nellmapius
Olievenhoutbosch
Rosslyn
Soshanguve
Waltloo
Winterveldt
358 0556 / 0550 / 0557 / 335 2112
358 8834 / 8835

D
Disaster Management

012 358 9625/ 6463/ 2253

374-9754/9756
358-5520/5524/5525/5538/5541
814-0011/0022/0029/0034
652-1000 x2204
358-9937/9364
358-9327/9328/9330/9331
803-3334/2802 or 803-1087
x2013
702-6876/7780 x218/222

E
Electricity - 24 HOUR (power failures)

012 339 9111/ 012 339 7095/6, or

sms POWER and account number to 082 612 0333

Electricity - all enquiries

012 358 8514, 327-1544,

0801 111 556, 339 9111
Mariette Louw 358 2405
Lizelle Veenemans 358 2405

Electricity - faulty meters

012 358 6607/3474

Electricity - illegal connections

012 358 3474/ 3239/ 4011

Electricity - city planning and connections

Electricity cut-offs

012 358 4251/4271

012 358 8514

Emergencies 24 hours (fire, ambulance)

012 358 6200 / 6300 / 6400

Emergencies 24 hours (metro police, traffic

accidents)
Energy and Electricity Division
Environmental Management

012 358 7095/6

012 358 9999/ 080 111 1556
012 358 8883

tariffs@tshwane.gov.za

FIRE & EMERGENCY MEDICAL

10177 , 012 358 2124 , 012 310

6200

Fire Brigade

012 358 6200/ 2255

Fountains

012 358 8836 (Parke)

FIRE & EMERGENCY MEDICAL

10177 , 012 358 2124 , 012 310

6200

Frans Mouton

358 8022

G
Ground water studies

H
Health (bad smells, poultry, pollution, noise)
Health Services

012 358 4656

012 358 4656

Hydrants (application)

012 358 7983 (central)

012 358 7976 (centurion)
012 358 9057/9067 (akasia)

Housing - PIT TOILETS

Gopolong Monawa

358 4329

Solly Moatshe
012 358 0070 / 080 111 1556
Frans Mouton
Retha Rall
Glaudi Phillipson
Dorcas Monageng
Retha Rall
Tommy Hilder

012 358 0549

I
Illegal dumping
Illegal street trading or night club activities
IMQS
Information about W&S tariffs
Information for scholars / education
Information for scholars / education
Information on By-Laws
Information on future W&S systems

358
358
358
358
358
358

8022
7686
8001
5767
7686
7659

J
K
L
Land-use legislation and applications
Law Inforcement
Law Inforcement

012 358 7642

Johan Scholtz 012 358 0578/ 079 329 2046
Martie Swart 082 472 0242

Licensing Call Centre

012 358 7557/ 7560/ 0125

M
Magalies Water

Temba

012 717 2268/ 5404/ 2890/ 2896

Hammanskraal

012 711 3233

Stinkwater

012 715 5057

Eersterust

083 343 2468,

012 358 8221/4979

Maps (cartographic and street maps)

012 358 8715

Market
Maps / land surveyors
Market, Audit and Investigation

012 358 2398 / 082 820 1394

012 358 7988
Dipsy Mohlaba (Director) 012 358 0565
Jannie J v Rensburg 012 358 0546/ 082 442 8615
Tiaan Kritzinger - Moot - 012 358 0521/ 082 925 5718
Gert Jansen - North - 012 358 0509/ 082 292 6075
Johannes Mahwai - South - 012 358 0544/ 072 573 1933
Andre vd Horst - Central/West - 012 358 0590 / 082 494 2812
Jannie J v Rensburg 012 358 0546/ 082 442 8615
012 358 8515

Meter reading

Meter readings :Email to meterrecords@tshwane.gov.za , Fax to 012 359 6888, five days before billing date onlyTelephone to 012 358 9999: choose option 2 and then option 4

Metro Police
Metro Police Accidents Reports
Municipal switchboard numbers

358 7095/6
358-7244 / 358-7114
Tshwane
Akasia/Tswaing
Ga-Rankuwa
Mabopane
Temba
Soshanguve
Winterveldt
Atteridgeville
Mamelodi
Eersterust
Laudium

Municipal switchboard numbers

Municipal Information

358-4605/7,
0800 111 209, 0800 114 403

Nature reserves

General enquiries

012 341 1415

Nature reserves

Rietvlei

012 345 2274/ 358 1810/ 11/ 12

Nature reserves

Groenkloof, Wonderboom,
Klapperkom, Heritage Site, Magalies
Mountain

012 440 8316/ 341 0591

358-7911
358-3211
703-4972/5 + 703-1131
702-7990/2/3
717-2365
358-8300/358-9600
704-0666/69/70/73
358-7911
358-7911
806-6241
374-4130

Nature reserves
Nature reserves
Nature reserves
Nature reserves
Noise control

Faerie Glen, Struben Dam, Moreleta

Spruit
Fountains Valley, Groenkloof
Rooihuiskraal
Zwartkops
Contact the Metro Police on 012 358

012 358 1510

012 440 7131/2121
012 661 4284
012 667 7130
7095/6 or the SAPS on 10111

O
Occupational Health
One Stop Service (Sanlam Plaza West)

358 0654
358 4418

P
Parks and Horticultural Services

General enquiries
Landscaping
Nature reserves
Resorts
Swimming pools

012
012
012
012
012

358
358
341
341
341

8815 / 8936
8920 / 8846
1415
1415
1415

Trees

012 343 0697

Wanda Byrne/Bertie Dry

Sidewalks
Foreign plants
Maintenance of sport fields
Maintenance of parks
Cemetry roads
Funerals for the destitute
Bees
Nurseries
Poison control

012
012
012
012
012
012
012
012
012

358 8815
6675790/4408316/ 3411415
358 8850
358 8815/8892
358 8815/8892
358 8815
379 3123
379 3123
379 3123

Overgrown stands/illegal
dumping/littering/vacant stands
Noise control

012 358 0556

012 358 7095/6 or SAPS 10111

Problems with rodents (rats, mice, turmites, bees

and mosquitoes

012 379 3123

Pavements
Pit Toilets - Housing
Plumbers - Logistics (Internal)
Police Customer Service Centre 24 hour
emergencies
Pollution and spillage in rivers
Property tax / service accounts

0800 202 103 / 358 0557 / 358 0500

Gopolong Monawa
012 358 4329
358 0853
012 664 4445/2058
Fred van Weele
012 358 9078
Annemarie Burger 358 3509

R
Regulations - Water Services Act
Reservoirs
Resorts

Henritha v Niekerk
Mduduzi Shabangu/ Jan Kruger
Derdepoort
Moretele Park
Ga-Mothakga
Kwaggaspruit
Rietvlei Angling
Wonderboom Nature Reserve
Joos Becker Caravan Park

358
358
012
012
012
012
012
012
012

7736
8060 / 7684
800 1279/80
805 1431
373 5922
373 5922
345 3917
543 0918
335 2887

Roads
Roads
Roads
Roads

(potholes etc)
and Stormwater - design and construction
and Stormwater - infrastructure info
and Stormwater - traffic engineering

012
012
012
012

358
358
358
358

0614 or via email

8010/ 7865
3441/ 3472
3067/ 7709

S
SEWER - All hours complaints
Sewer depots (operations and maintenance)

012 358 9999

Central Depot
Southern Depot
Northern Depot - Soshanguve
Northern Depot Akasia, Soshanguve South

012 358 5865 / 5837 / 9999

012 644 7479/ 012 358 9999
012 358 9248 / 9999
012 358 9248 / 9999

Northern Depot - Garankuwa

012 702 1155
Northen Depot Mabopane/Winterveld 012 702 1155

Sewer projects: Sewer Network

Upgrades/Replacements
Solid Waste/Refuse Removal

Northern Depot - Hammanskraal /

Temba
Johann Wessels, Deon Vos
358 0558/7/3/0

Standard specifications & Guidelines for sewer and

Retha vd Westhuizen
water pipes

012 358 9248

358 7638, 358 7807
358 7689

Stormwater drainage, pothole repairs 012 358 0614, pothole@tshwane.gov.za

Student information

Dorcas Monageng / Jonah Monama

358 5767 / 9525

Strategic Framework Document

Street lights
Streetlights

Henritha v Niekerk
358 6667, 6690, 6606
012 358 6667 or via email

358 7736

Streetlights

Reporting faulty street lights Tel 080 1111 556, 012 358 9999 or 012 358 2540/1 streetlights@tshwane.gov.za

Supply Chain Management

Sandspruit Works Association

012 358 8121

012 701 99700/1/2/ 0800 00 4134

T
Telemetry (on reservoirs)
Township development & bulk contributions Region
A development & bulk contributions Township
Region B
Traffic
Traffic - faulty traffic signals
Traffic Fines Info
Traffic Licenses

Jan Kruger
Marco de Sampaio
Stephens Notoane
325 5213
trafficsignals@tshwane.gov.za
358-7154 / 7157 / 7088 / 7089
012 665 2784

Traffic Lights (robots)

012 358 0701/0702/4847

Trees

Berty Dry

358 8060 / 358 7684

358 7654
358 3773

Garth Rivers, Piet Botha,

Peter Reynolds
012 343 0697

U
V
W
Ward committees

012 358 1313

Waste Management

After hours and weekends

012 358 0530

www.tshwane.gov.za/wastemanagement.cfm

Landfill sites/recycling
Complaints

Bins not lifted / emptied: 012 358 9461 or email to: andreb@tshwane.gov.za
Bins not lifted/emptied
/ 012 358 0592
Andre Beeslaar

Waste water treatment plants

012 358 0541

012 358 0577/9
012 358 9461/ 358 0592
email andreb@tshwane.gov.za

Bulk not lifted

Bulk container enquiries
Domestic bins - East
Domestic bins - Moot
Domestic bins - North+West
Domestic bins - Soshanguve,
LotusGardens, Atteridgeville,
Mamelodi
Domestic bins - South/Centurion

012
012
012
012
012

Babelegi
Baviaanspoort
Daspoort
Klipgat
Rietgat
Rooiwal
Sandspruit
Sunderland Ridge
Temba
Zeekoegat

012
012
012
012
012
082
012
012
012
082

358
358
358
358
358

0530
0528/0586/0539
0526
6462
0554

012 358 0515

012 358 1317
542
808
358
707
713
320
542
666
717
320

4615
5512/ 5111
0704/ 0678
9195
0073/ 0025
1701
4612
9179
5118
1706

Water audit and credit control

All hours complaints

Water audit inspections
Water meter connections - Central
Water meter connections - Akasia
Water meter connections - Centurion
Water leakages/burst pipes
Unauthorised connections
Restrictors
Water meters - stolen

012
012
012
012
012
012
012
012
012

358
358
358
358
358
358
358
358
358

9999
9062
7983/ 7984/ 9172
9057/ 9067
7976/ 0518
2111/9999
9062
4638
9062

Water meters moving/replacing/raising/installing

012 358 5836/ 7682

meterrecords@tshwane.gov.za

012 358 8515/ 8559

or fax 3588336

Water meter restrictions

Incorrect water meter readings
Testing of water meter
Water pollution and spillages
Water meter theft
Water cut due to unpaid accounts

358
012
012
012
012
358

Water leakages - Internal =

insurance claims - Joseph Kutumela

358 8221

Water meter readings -

4333 / 8514 / 8570 / 8571

358 8515/ 4958/ 4977
358 4978/ 8515
358 9078/ 9061
358 9062/ 2111
4333/ 8568/ 8578/ 8514

Water leakages - Internal =

358 4977 / 4595
insurance claims - Sophia Liebenberg

Water depots (operation and maintenance)

Water loss management

358 7834/358 5806

Water Network
Upgrades/Replacements - Annaline
Cronje

358 7657

Water Pressure - Testing of water

pressure - Call Centre

358 2111

Water Quality - Testing of water

quality - Leanne Coetzee

345 1185

Water Quality - Testing of water

quality - Fred van Weele

358 0702

Central Depot (Proes Street)

Northern Depot (Soshanguve)
Southern Depot (Centurion)

012 358 5805/ 9999

012 358 9206/ 9999
012 358 0298/ 9999

ELECTRICITY
Celeste du Preez (Central)

Sanlam Plaza East

celestedpr@tshwane.gov.za

Room 534 (Tell) 012 358 4030

KARIEN WALLIS, Centurion. (South)

Centurion (Tel) 012 358 3308

Karienw@tshwane.gov.za
Helga Reyneke (North) helgar@tshwane.gov.za

Akasia (Tel) 012 358 9357

ROADS & STORMWATER

Capitol Towers North building

Office A-105 (Tel) 012 358 3245

Danie Chalmers daniec@tshwane.gov.za

225 Vermeulen street, Pretoria

(Entrance next to Clicks)

Mary Msiza maryms@tshwane.gov.za

Room A104 (Tel) 012 358 3441

Alta Terblanche (South) karlienoo@tshwane.co.za

Centurion (Engineers Bldg) (Tel) 012 358 3472

WATER & SANITATION

Noordvaal building

Samuel Makopo samuellmak@tshwane.gov.za

225 Vermeulen street, Pretoria

(Entrance next to Clicks)
B711, (012) 358 4584
samuelmak@tshwane.gov.za

Retha van der Westhuizen

Rethavdw@tshwane.gov.za

B712 (Tel) 012 358 7689

ENVIRONMENTAL MANAGEMENT DIVISION

1. Streetscape Management (Open Spaces)

(Tel) 012 358 8920

Wander Byrne (wandab@tshwane.gov.za

2. Environmental Management (Parks)

(Tel) 012 343 0697

Berty Dry bertied@tshwane.gov.za

TELKOM

Telkom Tower East (9th floor, 152 Proes Street)

Linda Mayfarth: linda.mayfarl@telkom.co.za

(Tel) 012 311 8650

Norman Madonsela madonssnz@telkom.co.za

(Tel) 012 311 2087

Harry Mohlala mohlalhj@telkom.co.za

(Tel) 012 311 3926

PUBLIC TRANSPORT
Mike Krynauw

Please obtain reference number from

wayleave section
HB Philips Building 4th Floor Room 428
(Bosman Street)

mikek@tshwane.gov.za

(Tel) 012 358 1454 / 083 4412 768 (Cell)

SASOL GAS

146 Houtbaai Street Culverwell Park,

Elandshaven, Germiston

Bruce van den Heuvel

(Tel) 011 865 8563 / 082 450 2822 (Cell)

Vandenheuvel.bruce@sasol.com

(Fax) 011 865 8591

ESKOM

P.O. Box 36099 Pretoria

Anneline Pretorious

(Tel) 012 421 3046

pretoann@eskom.co.za

(Fax) 012 421 4793

RANDWATER
Vusi Msweli vmsweli@randwater.co.za

(Tel) 011 682 0272 (Fax) 011 682 0893

MTN

CELL C
Davt 084 777 1143
EMail.
drapoo@cellc.co.za
Lebo Mofokane
011 324 4278 Cell 084 777
3253
Email rmofokane@cellc.co.za

Dirk Geldenhuys 083 212 3178

Surina Pretorius 0832002812 pretor_s@mtn.co.za'
Vodacom

Neotel

Marius 082 997 4568

Shane Cannon 082 879 3618

dawid.duplessis@vodacom.co.za'

'shane.cannon@neotel.co.za'

ODI Water

DFA
Nadia Verhoog
Epos: services@dfafrica.co.za.
Tel: 012 345 7520
Cell: 082 392 5624
Fax: 086 694 1233

S Baronian
'sarkis@swa.co.za'
Cell: 083 331 7074
Fax: 012 702 7101

Address: 55 Regency Drive

Route 21 Corporate Park
Nellmapius road
Irene