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ACKNOWLEDGEMENT
I take this opportunity to express my
profound gratitude and deep regards to
my guide and supporter DR. PREETI
MALIK for her exemplary guidance,
monitoring and constant encouragement
throughout the course of this thesis. The
blessing, help and guidance given by her
time to time shall carry me a long way in
the journey of life on which I am about to
embark. I am obliged to the faculty
members of MAHARAJA SURAJMAL
INSTITUTE, for the valuable information
provided by them in their respective
fields. I am grateful to their cooperation
during the period of my assignment.
Lastly, I thank my almighty, my parents,
and brother for their constant
encouragement without which this
assignment would not be possible.
STUDENT
DECLARATION
I declare that the whole information of
this minor project report is totally pure,
true and based on organization site,
place, customer information and website
information.
I hereby declare that the project report
entitled COMPARITIVE ANALYSIS OF
OLA CABS AND UBER CABS has been
completed and submitted by me and is
original and is the outcome of my own
efforts and the guidance and suggestion
received by DR.PREETI MALIK.
Date:TANYA GANDHI
CERITIFICATE
S.N
O
1.
PARTICULARS
CHAPTER-1
*INTRODUCTION
Objective
Research Methodology
2.
CHAPTER-2
*PROFILE OF OLA CABS
*PROFILE OF UBER CABS
*COMPARISON BETWEEN OLA CABS
AND UBER CABS
3.
CHAPTER-3
*ANALYSIS AND INTERPRETATION
OF THE DATA
*CONCLUSIONS AND
RECOMMENDATIONS.
4.
CHAPTER-4
*BIBLIOGRAPHY
*APPENDIX
questionnaire
CONTENTS
PAGE
NO.
CHAPTER-1
INTRODUCTION
OBJECTIVES
To conduct survey analysis on the
consumer preference on Ola cabs and
Uber cabs in India.
RESEARCH
METHODOLOGY
Research methodology is a way to solve
the research problem in a systematic
manner. It may understand as a science
of studying how the research is done
significantly. The methodology may
differ from problem to problem, yet the
basic approach towards the research
remains the same.
There are two types of data:Primary data primary data is that
data which is collected for the first time
and is also called first hand data
These data are basically observed and
collected by the researcher for the first
time. Examples are questionnaires,
surveys etc.
CHAPTER
2
COMPANY
PROFILE: OLA
CABS
SERVICES PROVIDED
Ola provides different types of cab service ranging from
economic to luxury travel. The cabs are reserved through a web
browser or a mobile app. This cab service supports both cash
and cashless payment options with Ola money. It claims to clock
an average of more than 150,000 bookings per day and
commands 60 percent of the market share in India.
VISION OF OLA CABS:The vision behind Ola cabs is to provide hassle-free, reliable and
technology-efficient car rental service to Indians. In a deeply
fragmented and highly unpredictable market of car/taxi services,
there is a significant shortage of easy and comfortable on-ground
options for transportation be it within a city or outside. Also, the
inventory utilization among small cab operators (ownership of 25 cabs) in India is an abysmal 40-50%. Cab owners benefit from
the Ola Cabs network and technology platform and that in turn
helps them procure customers and enhance their income through
better inventory utilization. In Mumbai, inventory utilization levels
have gone up to 70% for cars that are on the Ola cabs platform.
Ola cabs provide convenient, transparent and quick cab services,
both car rental and point-to-point, by leveraging technology to
provide a uniform and highly customer-centric experience.
We only select cars which meet our defined standards to be a
part of our fleet. We also conduct regular service audits, train
and certify drivers and do thorough background checks of both
operators and drivers before partnering with them.
EMPLOYEE RELATION
Ola Cabs has tied up with Avanti Learning Centers for a good
cause. The drivers who are associated with Ola can get their
children studying in the ninth and tenth standard to the learning
centre and avail free education.
Ola Gurukul will start off with a batch of 500 students in Mumbai.
The initiative will be extended to provide free stationary, books
and other apparatus for the top performing students. The
students program will be held after school so that the students
get the much needed attention while also saving on tuition
classes costs.
TECHNOLOGICAL STABILITY
The aim is to use technology to bring efficiency and superior
customer experience to the car rental industry. The company
Endeavour to bring convenience, price transparency and
standardization to consumers booking car rentals and cab
services. There is also a freely downloadable mobile app using
which customers can book cabs and monitor their position by the
built-in GPS system. Ola cabs have a dedicated customer care
centre to address all queries of our customers. Technology has
enabled us to adhere to the 10 minute service level agreement
(SLA) which the company provides to all our customers.
The company also uses heat maps to efficiently manage the
demand and supply of cabs in various parts of a city at different
points in time. The traffic alerts using information from various
sources including social media help in guiding the drivers to
reach the destination in the shortest possible time. Both these
help in effective inventory management for Ola cabs. The
company plans to scale quickly as we have an asset-light and
technology-focused business model. Also, with the capital raised
from Tiger Global, Ola cabs plans to significantly ramp up our
technology infrastructure.
FUNDING
It raised $330k in its initial round of funding on April 21, 2011. The
company received Series A funding of $5 million from Tiger
Global Management; Series B funding of USD 20 million
from Matrix Partners and Tiger Global; Series C funding of $41.5
million from Stead view Capital, Sequoia Capital and its existing
investors. In Series D round of funding on Oct 25, 2014, it raised
$210 million from Soft Bank Internet and Media Inc. and its
existing investors.
Despite failing to break even in 5 years, Ola Cabs managed to
attract new investment on the back of expanding top line and
balance sheet.
Ola's growth in India has been massive, skyrocketing and exemplary for
many startups. Taxi app Ola has become the third-most valuable
venture-backed company in India after snagging funding of $400
million, or Rs 2,500 crore, from a consortium of investors. From being a
basic taxi hailing app to becoming third-most valuable venture-backed
company in India, Ola's growth trajectory involves many fold of an
untold story.
Ola Cabs
Parent Company
Category
Sector
Tagline/ Slogan
Chalo Niklo
USP
Segment
People who mobile from one place to another for any purpose
Target Group
Positioning
SWOT ANALYSIS
*A SWOT analysis is a structured planning method used
to evaluate the strengths, weaknesses, opportunities and
threats involved in a project or in a business venture.
*A SWOT analysis can be carried out for a product, place,
industry or person. It involves specifying the objective of
the business venture or project and identifying the internal
and external factors that are favorable and unfavorable to
achieve that objective.
SWOT Analysis
1. First mover advantage as a taxi aggregator in India
2. Acquisition of Taxi For Sure made it No. 1 in India
3. Top of the mind service
4. High awareness due to aggressive TV, online and print media marketing
5.Huge customer base & due to network effect it is increasing
Strength
Weakness
Opportunit
y
Threats
5. Future is unclear due to lack of regulations and Customer loyalty is less in this
industry
Competition
Competito
1. Uber Cabs
2. Meru cabs (India)
3. Easy cabs
rs
UBER CABS
DEVELOPMENT HISTORY
During the initial development of the Uber app, the
company created a think tank consisting of a nuclear
physicist, a computational neurosurgeon, and a
machinery expert who worked on predicting demand for
private hire car drivers and where demand is
highest. Later in 2012, Uber launched its Uber Garage
initiative in Chicago. The experimental program allowed
Uber to partner with local taxi cab drivers, alerting them
when an app user requested a ride. The company also
introduced uberX in 2012, a service option which allows
RECEPTION
Uber faces competition from lower-cost real-time
ridesharing startups such as Lyft, Sidecar, Ola
Cabs and Taxi. To compete at lower price levels, Uber
introduced UberGo on Nov 19, 2014, UberTaxi
(partnerships with local taxi commissions) and UberX
(non-luxury cars such as Toyota Prius hybrids). This move
led to dissatisfaction among existing Uber limo drivers
who saw their earnings decrease.
In 2011 Marc Andreessen expressed interest in investing
in Uber. He told CNET, "Uber is software eats taxis. [...]
It's a killer experience. You watch the car on the map on
your phone as it makes its way to you." The same year,
the New York Times called Uber "clever but costly", noting
the cars are "particularly nice by livery standards" and
pickup times were slow compared with traditional New
York City taxis and black cars. In 2013 USA Today named
Uber its tech company of the year.
However, it has also received negative reception. In
October 2014, Uber received an "F" rating from the Better
Business Bureau (BBB), which cited complaints over
unexpectedly high charges.
BENEFITS OF UBER
SAFETY
On August 4, 2014, the company announced the
scheduled removal of a driver from the service pending a
medical review, after the driver suffered an epileptic
seizure while driving that resulted in an accident with a
pedestrian in San Francisco. The 56-year-old driver was
hospitalized after hitting three parked cars and then a
man on the sidewalk; an Uber spokesperson said in the
announcement that the driver "has an outstanding record
of service and safety with no prior incidents." In
December 2014, the New York Times reported on
concerns regarding the manner in which the Uber's app
notifies drivers about new requests for pick-up from
Uber
Parent Company
Uber Cab
Category
Sector
Tagline/ Slogan
USP
Offering seamless travel with the rider walking away after arriving at his
destination
STP
Segment
People who mobile from one place to another for any purpose
Target Group
Customers who are in need of cabs instantly & Early and late majority of business
professionals
Positioning
Evolving the way the world moves; Making cities more accessible; Bringing people
and their cities closer
SWOT Analysis
1. Global player with presence in over 50 countries and 200 cities
2. Serves as a market place and hence fixed investment is less
3. Gained a premium brand image especially in developing countries
4. Enhanced user experience & higher customer satisfaction
5. First mover advantage globally
6. Supreme technology with less bugs compared to its competitors
Strength
Weakness
Opportunit
y
Threats
SWOT ANALYSIS
Competition
1. Lyft
2. Curb
3. Sidecar
Competito
rs
4. Kuaidi Dache
5. Didi Dache
6. Ola cabs
7. Meru cabs
INDIAS
TAXI WAR
UBER v/s OLA
MARKET OVERVIEW
INDIAS POPULATION:
1.311 BILLION RESIDENTS
FOUNDERS:
TRAVIS KALANICK
AGGARWAL
BHAVISH
BUSINESS
NUMBER OF RIDES
RIDES
2, 00,000
50,000
Operates in India with
More than 2, 00,000 daily rides.
NUMBER OF
7,
Operates in India with More
Than 7, 50,000 daily rides.
SERVICES
Personal transport
foofooff
Food
delivery
Person
al
transpo
Grocery
ordering
EXPANSION
18
CITIES IN INDIA
100
CITIES IN INDIA
FUNDING
Raised US$1 billion for
in India.
STRENGTHS
*Customizes offering to
*Good understanding of
Local market.
*Ubiquitous branding.
*Early transaction.
WEAKNESS
Brand is late mover in
heavy
Human Resource
India.
Model.
POPULARITY
MOST FOLLOWED ON
SHARED CHALLENGES
Drivers either not turning
up or cancelling booking
after accepting it.
They both are good and great in their own waythey care enough about their customers needs.
They both have a great reputation in the market.
Now its up to you- which one you want to choose
depending upon your preferences and taste.
CHAPTER-4
CONCLUSIONS
After the completion of project I have seen the different
aspects of this Project
A l s o I h av e g a i n e d s o m e n e w e xp e r i e n c e a b o u t t h e
c o n s u m e r r e s e a r c h . W hi l e s u r v e yi n g I h av e
m e t a l a r g e n um b e r p e o p l e , wi t h di ffe r e n t p e r c e p t i o n
s , wi t h different nature, and as a result of this I have
learnt a lot of things like how to talk with the different people
with different behavior. We have benefited a lot and this will
definitely help me a lot in the future.
Also the outcome that came out from this research
work was:-
Bibliography
www.olacabs.com
www.ubercabs.com
www.wikipedia.com
ANNEXURE
QUESTIONNAIRE
NAME:
GENDER:
PROFESSION:
(NOTE: Your information will be kept confidential and will not be disclosed to any entity.)
YES. It is justified.
NO. it is not justified.
9. Has the recent case of Uber can driver molesting a woman hampered
11.
NO