In The Name of God

IN THE NAME OF GOD
ANNUAL REPORT
Communications Regulatory Authority (CRA) 2011
Publisher: The Office of CRA President, Public Relations and Commission
Graphic Design: Seyed Mohsen Mousavi
Executed by: Hamid Safara
Date of publication: 2011
www.cra.ir
C o n t e n t s
Table of Content
Message from the president ......................... 1

Iran at a glance ....... 5
The ministry of Information and Communications Technology ......... 6
Communications Regulatory Authority .... 8
Communications Regulatory Commission ............ 11
CRA Activities ...................... 15
Liberalization, Privatization and Expansion of correct competitive environment ........... 16
Activities of the Regulatory on protection of consumers interests .. 17
Playing major role in the realm of ICT and its stakeholders (public, operators, government,
and sector).............................................................................................................. 18
Convergence of services and determining of guideline and presenting law-acts .. 19
Management of limited resources ......................... 19
Frequency Allocation Table ............... 21
Type-approvals of communication equipment and standardization .......... 22
Setting tariffs ..... 24
Regulating on the Interconnection .. 24
Universal Service Obligation (USO) ... 25
Revision and modifying of existing rules and regulations and setting new rules .. 25
2011 ANNUAL REPORT Communications Regulatory Authority (CRA)
Cyber security ....................... 26

Interaction with International and regional Unions and Organizations .... 28
License Issuing 30
Issuing the Communication and ICT services licenses ..................... 31
Licensing for Radio Communication services ....................... 34
Supervision and regulations enforcement .................... 34
Post Section ... 39
Economic activities and Investments of licensees by the end of 2011 ... 40
Future strategy ... 41
Deregulation and minimization of bureaucracy ............. 41
Informing consumers (public) of their rights in the ICT arena ......... 41
Compilation of Information technology strategic plans and executing the organizational
architecture................................................................................................................ 42
Foreign and domestic investment horizons in the ICT field and making infrastructure
for it ......................................................................................................... 42
Providing the required foundations for new services providers ...... 43
Humanresources............. 45
2011 ANNUAL REPORT

Communications Regulatory Authority (CRA)
Massage from the President
Message from the President
The CRA as an intermediary governance body

Mohammad Karampour
affiliated to the ICT Ministry and , tries to create
In the Name of God, the Compassionate,

the Merciful
a regulatory type of literature by benefiting from

the same type of mindset, and its revolutionary
personnel have undertaken the task of leading the
Peace be upon you O Aba Abdolla Al Hossein

(P.B.U.Him)
strategicdomainofICTwhiledirectingtheir attention
to macro-policies and national development and
regulatory principles. They have focused their
he anniversary of Communications Regulatory
Authority establishment has coincided with the
martyrdom of Imam Hossain Ebn Ali (AS), the pioneer of justice, freedom, devotion and sacrifice;
an Imam whose mindset has been oppressed
efforts on creating a healthy, transparent, fair,

ethical and just competitive environment among
all activists of the sector and to attract local and
international investments leading to ever-increasing
development of ICT in the country.
from the advent of his bloody rise in the noon of

everlasting day of Ashura. Although the half-day
Ashura had a short life, but its epic was an origin
and revelation for many freedom movements.
I express my deep condolences on the occasion
of martyrdom of Imam Hossein (AS), the world
pioneer of freedom, to all colleagues and ICT
activists, regulators, policy-makers, operators,
businessmen, academicians and researchers,
and I wish a true victory for that honorable Imam
and all of us, if God wills.
The CRA had a vast number of achievements

including
but
not
limited
to
optimum
supervision on operators via online, physical and

mobile monitoring all over the country based on
Subjective Monitoring Theory; establishment of
centralmonitoringhall;introducingfortypersonnel
as justice executor/ executive officers to enforce
regulations; establishment of a standard laboratory;
internationally recognition of radiocommunication
stations (notification of thousands of border station
2011 ANNUAL REPORT

points in the ITU); purchase of equipment and
Technology Organization to be implemented;
erection of more than 50 fixed and 19 mobile
unifying the area codes of Tehran province and
stations for monitoring spectrum and qualitative
planning for other provinces which is an influential
development of monitoring from 4 GHz to 40 GHz
decision in attracting the satisfaction of the
in order to safeguard the frequency cyberspace;
subscribers as the most important beneficiaries
facilitating the coverage of radio waves in ICT
of regulatory authority and signifies the respect of
network of the country; holding tenders for
servantgovernmenttoitspeopleandisasignificant
election of public radio trunk; granting licenses;
event in the management of national resources;
implementation of third operator of cell phones
actualization of 120% of state income compared
(third generation) which paves the ground for a
to Budget Act in 1389 (2010/2011)and 220%
convergent mobile network; granting license to
compared to 1388(2009/2010), and 135% in the
Post Company of I.R. Iran as the first operator
first eight-month of 1390 (May 2011 to December
of the postal sector; determination and adoption
2011) compared to the projections in Budget Act
of postal activities domain; forming a committee
and 150% compared to the similar period in 2010;
and election of an operator to grant 2nd and 3rd
full expenditure of capital credits in 2010 and 2011
operator licenses in the postal sector and create
and therefore non-refunding it, preparation and
a competitive environment for rendering better
compilation of
services; decision-making for Communication
roaming services; reviewing internet distribution
Regulatory Commission and
scheme and rules; quadruplicating the Wimax
supervising the
principles dominating national
accurate implementation of its adoptions; granting
subscribers in the last eight months; holding
alicensefornationalscientificnetwork;compilation
SATRC Southeast Asia Regulators
and adoption of Object Identifier (OID) whose
chaired by I. R. Iran presidency; a thousand-fold
exploitation necessitates fundamental changes in
increase in the visitors of Iran Industrial Standard
thesector;adoptionandimplementationofservice
and Research Organization, which signifies that
codes bylaw; compilation of tariff scheme for E1
the organization has turned into a reference
lines; preparation and conclusion of memoranda
point; compilation and adoption of tens of postal,
of
telecommunications and information technology
understandings
with
eight
government
Council
bodies such as State Punishment Organization,
standards, and sending them to Iran Standard and
Consumer Support Organization, Disciplinary
Industrial Research Organization for coding; and
Forcee, etc. for monitoring and controlling
holding the Summit of Radio Communications and
communications
Information Technology Activists; these are a few
services;
compilation
and
adoption of an organization method for numerical
examples of inexhaustible and round-the-clock
internet addresses, and notification to Information
efforts of the CRA personnel done with a radical
Massage from the President
growth notion, which turned it to a reference point
As far as the international sector is concerned, the
for ICT activists. I express my sincere thanks for
CRA has been active in preparation, compilation
the efforts of my colleagues, who have used their
andsendingdocumentstoregionalandinternational
knowledge, and thoughtful and foreseeing look to
forums, and no one can deny the active role of I. R.
realize such achievements. Such thoughtful and
Iran in preparation, and compilation of international
foresight viewpoint has led to using operators,
recommendations for ITU. I hope we are able to
academic, scientific, and specialized forums by
persist on our direction by paying a deep attention
conclusion of joint memorandums and contracts
to the principles of Mahdaviat and reappearance
with bodies, organization, influential communities,
of Savior of Humanity (12th Imam), and provide the
and establishment of specialized commissions
ground for leading the world and for the proud of
aimed at decision-making for Communication
Iran during the reappearance of Imam Zaman (AJ)
Regulatory Commission which in itself has
by our sincere service in the sacred system of the
provided the ground for knowledge-based and
I. R. Iran as well.
suitable operational actions.

There is no doubt that the Almighty God will pay
"Regulatory" is a scene for science and practice. In
for the inexhaustible efforts of servant deputies,
this connection, CRA has put targeted interactions
managers and personnel working for the
with universities, scientific and research centers,
satisfaction and closeness to God. Their respect,
learned individuals and specialists in its top agenda
honor, effort and dignity cannot be compensated
item; to name a few, I can refer to more than 25,000
by any material measure.
specialized training hours (aimed at behavioral

change toward excellence) for personnel during
The CRA has turned into a successful
eight months of in 1390 (2011/2012), conclusion
organization in ICT sector in the capacity
of a contract to introduce Communications and
of a revolutionary body benefiting from
Information Technology Regulations (Regulatory)
noble thoughts, persistence, specialty and
in the master's degree with University of Tehran
leadership; although its achievements are not
admitting students via nationwide examinations,
publicized to the public as it merits. I hope we
holding C&I (control and command) Summit
would be able to recognize the CRA as an
targeted toward organization, and introducing it as
exemplary organization upon removing that
a knowledge and wisdom-based body so that the
deficiency.
personnel of CRA would witness ever-increasing

growth, skill and knowledge.
CRAhasalwaysbenefitedfrom theadministrative
and regulatory support of the servant government
2011 ANNUAL REPORT

particularly the respected ICT Minister, his
the respected ICT Minister saying most of our
deputies and managers and members of the
telecommunications,
Islamic Parliament (particularly Industries and
information technology equipment are produced
Mines Commission) by ratification of influential
by local potentials. I warmly shake the hands
regulations such as Para T, Article 46 of Fifth
of information and communications technology
Five-year Development Plan and the honorable
activists, and admire their effort in this difficult,
members
but valuable and developer path.
of
Communications
Regulatory
communications
and
Commission.
I take the opportunity to sincerely thank the
Finally, I pay my tributes to the anniversary
endeavors of CRA personnel for their direction
of the CRA marking an important event in the
from status quo to desirable situation and
economic, social and technology calendar of
increasing the share of the sector in GDP.
the country and opening a new chapter every

day, and I ask the Almighty to bestow increasing
I also express gratitude to the operators of ICT
success and dignity to the learned, active and
sector who paved the way for offering quality,
unselfish managers and colleagues using their
sustainable and continuous service targeted at
knowledge, experience and thoughtful look as
attracting the satisfaction of the customers by
well as their pure intentions and efforts by lying
their foresight and sense of national and social
on God and His everlasting power and gearing
responsibility. And I hope they would take this
toward the growth and excellence of ICT, and
divine and golden opportunity to serve the
fulfillment of a pioneer, leading, defender of
dignified people via development and investment
beneficiaries, fragile, generalist and popular
inthedomainsoftheirlicenses,andconsequently
regulatory body. May you forgive my deficiencies
attract the satisfaction of the Almighty. The CRA
so the Almighty may grant his bliss to me.
will not restrain any support and assistance

particularly for those intending to participate in
Every moment the world and we are renewed

Yet we are ignorant of this renewing forever and aye
(molavi)
foreign markets; and deems it a task.
In a year named "Economic Jihad" upon the

wisdom and policy of the supreme leader,
May Your glorious days sustained
the activists of strategic and infrastructural

ICT
industry
provided
the
ground
for
Mohammad Karampour
ICT Deputy Minister and President of CRA
excellence, and radical development despite

19 Azar 1390 equal to 10 December 2011
expanded sanctions; as a witness, I quote
Iran at a glance
Iran at a Glance
to all fields of communications its name changed

to Ministry of Information and Communications
Technology in 2003 and thus entered into the new
slamic Republic of Iran with an area of 1648000
era of ICT.
square km is located
in the South-Western
This Ministry is officially presiding over ICT
Asia and heart of Middle East; and as a bridge, it
through the country, while the Communications
connects Caspian sea to Persian Gulf and now it is Regulatory Authority as its executive arm
accounted as the leading country of science and
supervises over the ICT field.
technology among Islamic countries. This strategic
The penetration rate of 72,31 percentage of
political , cultural and geographical situation results mobilephone, the increment of international
in a superb position that culminates in a pole of
band-width of internet to 45,7 Gbps, development
transmission of voice and data in the region.
and setting up of fiber-optic network by 46,480
ThecommunicationactivityinIrancommencedby
km and inauguration of a new phase of a
setting up of the Ministry of Posts, Telegraph and
national network project of IP/MPLM, all are of
Telephone in 1968. By expansion of its activities
attainments of Iran in the field of information and

communication up to year 2012.
Area
1,648,195 km2
Population
75,006,160 (2011)
Capital
Tehran
Official Language
Farsi (Persian)
Religious
Islam 98% , others 2%
Currency
Rial
SA'DITomb-Shiraz
2011 ANNUAL REPORT

The Ministry of Information

and Communication Technology
he
Ministry
of
Information
and
Communication Technology is one of
name and scope of duties of the ministry was
the oldest ministries established in Iran. This
changed to the "Ministry of Communications and
entity was mostly involved in postal activities
Information Technology" , and considering the
as a Post Administration until 1879 . Then, the
reformsinthestructureoftheTelecommunication
king of the time , Naser Aldin Shah, ordered
Company, the duties and responsibilities of the
to change the organizational structure of the
ministry was established under the new law
Post Administration, involved in all postal
as well and thus resulted in establishment of
issues, to ministry.
Communications Regulatory Authority as an
Beingaddedbytelegraph,thePostAdministration
affiliated entity to the ministry.
underwent great reforms in 1909 and was

re-organized as the Ministry
of
Post and
Telegraph and finally by purchasing the share of

the Telephone Company, the Ministry of Post,
Telegraph and Telephone was established in the
late 1968. Since then , the ministry experienced
comprehensive development in all aspects and
the efficient various activities of the companies
and entities affiliated to the ministry, resulted in
dramatic enhancement in the telecommunication
and post sectors until 2003.
By virtue of ratifying a bill by parliament the
The ministry of Information

and Communications Technology
ICT status of the Country

y creation of infrastructures and suitable grounds in the
arena of ICT by the Ministry of Information
and Communications Technology, we are currently witnessing the ever-increasing development of
communication network of the country.

The inserted indices in the following table indicate the current state of ICT in our country:
ICT and Postal indices until the end of 2011

Row
Index
Unit
At the end of 2011
Number of operators
Mb/s
45/7
Number
27,500,000
Percentage
37/2
Port
304,628
Station
12,078
Internet band-width
Internet Users
Internet penetration rate
WIMAX ports
Active stations of satellite data transformation
Installed ADSL high speed
Port
3,050,154
Delivered ADSL high speed
Port
1,694,896
Fixed telephone set up installation
Number
26,349,755
Fixed telephone penetration rate
Percentage
35/2
10
Mobile telephone set up installation
Number
54,237,273
11
Mobile telephone penetration rate
Percentage
72/31
12
Urban mobile telephone coverage
Number
1,154
13
Roads under mobile coverage
Km
51,589
14
Rural with communication coverage
Number
51,797
15
Rural ICT offices
Office
10,000
16
Annual Postal parcels
Number
1,000,000,000
2011 ANNUAL REPORT

Communications
Regulatory Authority
ommunications Regulatory Authority was
established in 2003 by virtue of article 7 of
Law of Scope of Duties and Powers of Ministry of

Information and Communications Technology, by
combination of Telecommunication Affair Deputy
of this Ministry and
Department of Radio
Communication. The aim of establishing of

CRA was to execute governmental powers
as
well
as
supervision
and
executive
powers of the Ministry of Information and

Communication Technology in the sector of
Radio and Communication Regulatory so
that
as a supervisory foundation, it could
pave the grounds for competitive market of

telecommunication and increment, promotion
and optimization of service quality.
Running the secretariat and supervising over
execution of ratifications of Communications
Regulatory Commission is another part of the
CRA's duties.
Duties and Powers of Communications
Regulatory Authority (CRA)
Supervising over well performance of the

ratifications of the Communications Regulatory
Commission.
Issuing licenses for mooting any kind of

telecommunication, postal or ICT services;
Application of standards, regulation and rules

of quality control and type approval in providing
services and expansion and exploitation of
telecommunication
, postal and IT networks
across the country;
Development of national standards related

to communication and IT in the country and
recommending it to the related references;
Developing and offering proposal on

determining the unauthorized activities of postal
, telecommunication and IT sevices, prescribing
the fine in each case and their notification in the
law framework after passing law procedure;
Communications Regulatory Authority
Compilationandsettingupofbylaws,regulations,
A. The framework of Service Level Agreements
tariffs and rates of service provision in different
with the aim of transparency of services in respect
sectors of IT and communication,determining
of its cost in the postal, telecommunication and IT
the minimum and maximum rates to ensure the
networks;
safe competition and continuation of service as
B. Domain names, determining the numbers
well as quality growth in order to be ratified by
and codes in the postal, telecommunication
the Commission in the framework of law and
and IT networks;
regulations;
C. supporting the users' rights of the mail,
Collecting of amounts related to licensing,
telecommunication and IT services and constant
frequency usage, fine compensate and other
supervision over their correct functions;
sums which are received legally by the CRA
D. Compiling and recommending necessary
and remitted to treasury;
instructionswiththeaim ofadjustingtherelationof
Supervising and inspecting over the function
postal and telecommunication service providers;
of licensees in the frame-work of licenses and
E. Compilation of required proposals for amendment
verification over breaches and obliging them
ofmailing,communication,ITandtelecomregulations
to do their commitments and duties, by issuing
To render the research and specialized related
notification or provisional or permanent cancellation
trainings and public broadcast on the authorized
of their certificate and licenses;
radio communication using state and non-state
Compilation and offering instructions related
capacities;
to interoperability of telecommunication networks
To support the industry owners, societies, and
and also computer networks as well as security of
union of telecom and communication service
connections and their tariffs and also supervising
providers and guiding them;
over them;
Policy-making and decision-making on the
Compiling instructions and recommending them to
application of different portions of frequency
the Communications Regulatory Commission and
spectrum of country and constant supervising
executing the ratifications in the following terms:
over them;
2011 ANNUAL REPORT

Management of liberalization and privatization of posts and telecommunication sectors in the form of
policy-making and compilation of records and regulations of them;
Interaction with the international telecommunication and communicational organizations such as ITU, UPU
and APT and so on, by attending at the specialized and managerial meetings with the aim of obtaining,
determining and assigning of parts of frequency bands to the systems which their equipment and their
applications are notified in a standard manner (like mobile, TV or IP TV).
Organization chart
Technical & Economic

Planning Bureau
of Communications Regulatory Authority (CRA)
President
of CRA
Communications
Regulatory
Commission
Legal Affairs
Bureau
CRA Inspection , Evaluation

& Replying to complaints
Bureau
Security
Bureau
International Affairs &
Administrative reform
Communications Engineering
Center
And IT bureau
Vice President of CRA for

supervision &
Regulations Enforcement
Radio services Monitoring

Bureau

Technical Investigation &
Licensing
Communication & IT
Services Licensing Department
Radio Licensing
Department
Communications Services
Monitoring Bureau
IT Services Monitoring
Bureau
Type Approved and
standards Bureau
Regional Offices
10
Public Relations
Office & Secretariat
of the Commission

Management Development and
Administrative & Financial Affairs
Administrative Affairs
Department
Financial Affairs
Department
Technical & Economic
Planning , Budget , Transformation
Planning Bureau
& Administrative Reform Bureau
Communications Regulatory Comission
Communications
Regulatory Commission
of the country and supervising over well

performance of them;
his Commission is an independent entity
E. Policy-making on issuing of frequency license
which undertakes the duty of policy-making,
and allocation, and collecting license royalty fees.
compilation and ratification of regulations in the

field of communications and IT. The supervision
Members of the Commission
over the well-performance of regulations and

rules and supporting subscribers' rights on the
According to the relevant law, Minister of
basis of pivotal principles of CRA (i.e. justice,
Information and Communications Technology
fairness, morality, explicitness, transparency and
and President of Communications Regulatory
creation of sound competitive atmosphere) are of
Authority are respectively Chief and Secretary
its other duties.
of Communications Regulatory Commission;
The Law of Duties and Powers of Ministry of
and also representatives from Planning and
Information and Communications Technology
Strategic Supervision of Presidency, Ministry of
describes the obligations of this Commission
Economic Affairs and Finance and 3 experts from
as follows:
Economic, Communication and/or IT sectors are
A. Amendment and reorganizing of communica-
other members of this Commission who are
tion structure of the country;
assigned for 4 years.
B. Ratifying the orders and rules for issuing
The Secretariat of the Commission is located
the licenses for activities related to setting up
in the Communications Regulatory Authority.
networks and providing communications and IT
It undertakes the responsibility of notifying of
services in the domain of subordinate networks;
ratifications and drafting the agenda of meetings,
C. Tariff policy making and ratifying the rates for
communicating with other offices, foundations
provision of services in ICT sector.
and institutions, establishing expertise working-
D. Compilation of communications regulations
groups and inviting other individuals who
11
2011 ANNUAL REPORT

should participate at the meetings. Further,
the fields of ICT and postal services participate.
Communications Regulatory Authority, as the
The most important ratifications
monitoring executive arm of the Commission, is

responsible for the correct and intact performance
In the last year, a number of 31 ratifications

related to tariffs, radio communications, post,
of ratifications, preparing of reports, provision of

feedback ratifications and presenting them to the
Commission.
information technology and telecommunication

were ratified by the Commission.
Regarding the approach of the Communications
The following graphic shows the status of this
Regulatory Authority on the transparency,
ratification:
justice, rationale and rights of subscribers, the

recommended subjects are assessed in the
special working groups before being put forward
in the Commission in which some representatives
of different guilds and institutions and actors of
Thematic ratio of ratifications during 2011

Ratifications of Radio communications section.
Ratifications of Postal section.
Ratifications of Telecommunication(fixed and mobile) section.
Ratifications of IT section.
12
Communications Regulatory Comission
telecommunication sector and with the aim of

realization of liberalization in the post field in the
Some of the most important ratifications are:
country, the Commission ratified the governing
Allotment bylaws of service codes and
principles over the license for first operator of

postal services, following which on the occasion
settlement of status quo
of Posts Universal Day the license of first operator

By the expansion of country Telecommunication
was granted by the CRA on October 9, 2010.
networks and raise of demands for service codes,

some new service codes have been allotted to
the applicants. In the last year and on the basis of
The
principles governing the licensing of coun-
try scientific network
a by-law, the commission initiated organizing of

service codes. By virtue of this bylaw, the tariffs
With the aim of communication of universities
of service codes and applicants terms for using
for scientific interactions and sharing scientific
them so defined and organized that the public
and research attainments, the commission
and private sectors can exploit precisely by these
has awarded the license of Scientific Network
service codes.
of the Country to the Organization of Scientific

and Technological Research of the Country
Persian and English SMS tariffs
(Represented from Ministry of Science, Research

and Technology) through the last year. This
With the aim of promotion of Persian language
network has connected all universities, and
and script in ICT sector and
scientific centers to each other and provided
websites, the
Communications Regulatory Commission has
the facility of their connection to other scientific
ratified separate tariffs for communicating in
networks, such as Europe Scientific Network,
Persian and English short messages while these
inter-alia.
two were equal before.
Ratificationofgeneralitiesofprinciplesgoverning
The governing principles on the first operator
3G certificate
license of postal service

In pace with the developed countries in utilization
Following
the
privatization
in
the
of 3rd generation network (which by the report
13
2011 ANNUAL REPORT

of ITU has grown up 10 times in the last
of granting the provisional activity
4years), in Iran too, based on the ratification
those companies that are active in international
of
post services";
Communications Regulatory Commission,
license to
the third operator license was granted by the
Laws and framework of Service Level
Regulatory. This operator is expected to moot the
Agreement (SLA) of data communication;
3rd generation services based on standards of
Laws and rules of interactive bylaw of service
ITU, ETSI and/or 3GPP to the subscribers.
assignment of telecommunication companies

and PAP companies;
Parameters and indicators for measuring quality

and performance of fixed and mobile networks
Executive regulations of Service Code

assignment
International Transit link's prices.

The Communications Regulatory Commission
International indicators and measurement
has ratified some parameters and indicators
methods for evaluating the performance of
for measuring quality and performance of fixed
mobile networks
and mobile networks to compare accurately
Organizing import
the performance of such networks, improve the
standards
service quality and establish and maintain a
management of radio spectrum and authorized
competitive environment in the field of ICT.
utilization of required radars in various areas
Defining and improving some parameters to
Ratifying regulations on allocation and use of
evaluate quality of the service and the coverage
Object Identifier (OID)
of the mobile networks transparently, will let
Defining postal activities
customers have a better chance to choose their
Defining requirements for postal activities
needed services between the existed ones.
Until the last year, the records and terms
of
activities,
provisioning
evaluating
and
efficient
of licenses issued by the Communications
Other important ratifications of this Commission

at the last year are the following:
Regulatory
Commission
were
based
on
technology approach; but because of everincreasing technological changes and in line
Assigning all Commission ratified tariffs as the

ceiling tariff;
Reducing tariffs of internet-based services;

Tariffs and elements of QoS (Quality of Service)
for Internet service based on WiMAX technology;
Amendment of bylaws of "Terms and manner
14
with answering to variety of requirement, serviceoriented was replaced with the former one,
so that the operators which get a license can
present their multipurpose services.
The Regulatory Environment of the Country
CRA Activities
conclusion and outcome of the attempts of the

hrough the last year, the Communications
CRA through the last years.
Regulatory Authority , with the approach of
To solve the challenge and development of the
key role player in ICT arena and by relying on the
CRA by defining strategic projects, attempts to
principles of competition, transparency, fairness,
solve the operators problem by enhancement of
justice, morality orientation and explicitness , has
interaction with them and deletion of redundant
attempted to move deservedly.
regulations in line with deregulation in ICT sector
In this line, the first practical step to attain the above
all are pivotal attempts on which the CRA
goals and upgrading the satisfaction of concerned
focused.
parties (including public, operators, government,
Extraction and notification of indices, evaluation
sector and international societies) is strengthening
of operators function and holding the festival of
of regulatory thought, regulatory literature and
election of superior operator by the CRA all were
regulatory rules that the CRA has attempted to
conducted with the view that by this transparent
take into consideration in all its functions.
correct framework, a healthy competition among
Realization of great works such as awarding
operators may be established or be enhanced.
operators licenses of communication field, study,
On the other hand, in the last year, by
research,decision-makingfortheCommunications
Regulatory Commission; constant, justified and
unbiased supervision over performance, quality,
and price of communication services ,to offer
and to moot of bills to the decision-makers and
giving priority to investment in the realm of ICT
enhancement of interaction with the international

and regional societies, further to providing
grounds for using experiment of other countries
in the realm of ICT, the CRA could present its
own views in the global arena and participate in
the international decision-making effectively.
,because of its higher value-added, are the
15
2011 ANNUAL REPORT

Communications Regulatory Authority, in line

with supporting and back up of private sector and
moving towards liberalization and privatization,
has committed itself to these executions:
Liberalization, Privatization and Expansion of
Continuation of
Correct Competitive Environment
competition and opening the markets of mooting
encouragement of the
services and communication products;

According to the Constitution of Communications
Regulatory Authority, establishing and developing
of a sound competitive market is one of the
main obligations of this authority. On this basis,
compilation and setting up regulators bylaws,
tariff tables and rate of all services in different
sectors of communication and IT, determining
the floor or ceiling of them to ensure the healthy
competition and continuation of service mooting
and quality growth all are undertaken by the
CRA. Therefore, the CRA always has attempted
besides retaining the solidarity of communication
network of the country, to provide necessary
grounds for fair and rational competition among
producers and service providers.
Support of private sector with the aim of its
enhancement and moving towards liberalization

and privatization
Notingtheeffectiveandkeyroleofprivatesectorin
development of communication and IT networks,
16
Promoting of using technologies and innovations

of ICT sector and defining new projects for using
these technologies in line with the enhancement of
competition;
Issuing licenses and different licenses for

communication service providers based on the
laws, regulations and existing orders;
Tariff-making on services provided by actors

of the sector for establishment of the healthy
competition;
Management of limited sources (e.g. spectrum

and numbers) and justice and transparency in their
assignment to the communication service providers;
Avoiding any unnecessary regulations

which may impede the productive activities or
private service providers and also omission of
unnecessary regulations.
Attempts
towards absorption of domestic
and foreign investment and promotion of

participation
The CRA Activities
The attempt
towards absorption of domestic
and foreign investment for creation of an open
and efficient environment for competition and
Activities of the Regulatory on protection of
innovation was one of other activities of the CRA
consumers' interests
through the last year. In this line the investment
With the aim of supporting the consumers,
being done in the sector of ICT was carefully
avoiding their breach of rights, the CRA has
studied and indices affecting the investment
obliged licensees to observe the following
were compiled.
items, in the content of license agreements,
The assessment and presenting the solutions
rules and regulations:
for augmentation and ease of investment in ICT
To present an efficient system for maintenance
sector and study of electronic commerce in WTO
and back up of networks subject to the license;
and other international societies and facilitate e-
To present permanent and round-the-clock
commerce with the aim of promotion of liberation
services subject to the license ;
and amendment of networks are just some of
To employ systems, equipments and necessary
activities that the Communications Regulatory
methods for measuring the level of service quality;
Authority has committed itself through the ab-
To present service to the subscribers in the
sorption of investments.
form of specific and explicit contact expressing

of the quality and quantity and the Service Level
Supervision over active communication service
Agreement (SLA);
providers and market environment control
To take necessary actions to keep up of the
Communications Regulatory Authority always
confidential information of the subscribers;
takes into account the terms and the needs of
Justified and unbiased behavior towards
the country and by compatibility with the national
subscribers;
strategies, makes a regulated environment in the
Public announcement of all tariffs subject of
field of ICT so that the country is facilitated to
license and avoidance from taking any other cost
exploit the ICT for pursuing its developing goals
or rate more than what was agreed upon;
and social integration. In this way, a permanent
To provide the customers with sufficient
supervision over the activity of licensees in ICT
information free of charge;
field and application of existing regulations, in the
To create and employ efficient and justified
year 2011, received a special observation
methods for reception of complaints and dispute

settlement with the subscribers;
Arbitration on the disputes, in case that the

subscriber and licensee cannot settle their debate
17
2011 ANNUAL REPORT

after 2 months of notifying their complaint to the
considered as the major player in the ICT field.
other party and any party who refers his debate
Among the prominent actions taken by the CRA,
to the Regulatory.
in line with the playing major role in the ICT field
Notifying mutual rights of licensees (service
and heeding the rights of stakeholders in this
providers)andsubscribers(users)bytheRegulatory
sector, the followings are of special importance:
portal and other media such as press, radio and
TV and also compilation of cultural attachments for
(Telecommunication Company of Iran) license
the issued licenses and constant inspection and
with the comprehensive study and investigation
review of covenants, reports and terms and service
through expertise and managerial assessments;
providing with the aim of constant upgrading , all are
while the awarding of this license was a step
of the future plans of CRA for the consumers.
towards
Preparing and issuance of first operator
liberalization
and
privatization
in
the sector and resulting in augmentation of

competition amongst operators;
Commencing
the Second Operator's activity
of mobile phone (Irancell) while the presence of

this operator resulted in decrease of price in SIM
Playing major role in the realm of ICT and its
card in competitive environment and ultimately it
stakeholders(public, operators, government, sector)
resulted in favor of consumer (public);
Preparing and issuance of third operator license
18
The public as the users of services, operators as
of mobile phone while by the commence of its
service providers , government as the provider
activity the third and other new generations of the
of infrastructures for necessary services and
mobile service would be presented to the public.
supervision over well-provision of services and the
sector (industry) as provider of required equipment
Telephone Network (PSTN) in parallel with
for setting up of communication network and IT, all
provincial telecommunication companies for
are the main stakeholders in the ICT field. Setting
providing fixed telephone to the public and
relationship among the above entities in order to
providing possibilities of choices among people;
fully observe their rights are from the main and
the most important duties of regulatory entities all
and business of
over the world.
provision of instruction for licensing in this matter
On this basis and upon the Law of Ministry of
and granting license to the applicant companies
Information and Communications Technology,
in this case, led to reorganizing this sector and
Communications
reducing the concerns in the market.
Regulatory
Authority
is
Issuance of license for Public Switched
Organizing and adjusting production ,imports

radio instrument
and also
The CRA Activities
Compilation of technical records for using the

frequency spectrum and compiling the table
of the network;
4. To study and investigate the manner of
of frequency assignment and review of the
creation of virtual operators, specially in relation
Book and Table of Radio Wave Frequency
to the mobile-phone services;
of the Islamic Republic of Iran with regard to
5. To study and investigate the method of
the most recent Ratifications of International
delivering 4th generation mobile telephone
Telecommunication Union as the Reference
services.
Radio Wave Spectrum of the Country.
4
Convergence of services and determining of
Management of Limited Resources
guideline and presenting law-acts

On behalf of the Ministry of ICT, the CRA is
One of the main goals of regulatory entities in
entitled for Issuing radio licenses, spectrum
the world is creation of a flexible technology-
management, technical regulations compilations
neutral regulatory framework in the process of
and
licensing so that the entering of new entrants
activities of spectrum users, spectrum design
entities to the market would be
facilitated
and determination of optimal using criterion of it.
and they have necessary motivation for
By the expansion of market and increase of
development of broadband infrastructures and
number of users and operation application of
enhancement of ICT sector. Creating service
radio waves, the expansion of the CRA body
convergence and suitable infrastructure for
for supervising all aspects of activities is not
development for granting convergent licenses
necessary. However, the executive parts of
are of the activities which the Regulatory has
the complex functions of the CRA should be
committed to achieve this purpose. The most
gradually transferred or be established in non-
prominent actions in this line are the following:
governmental sector . In the other words, the
1. To issue data transfer licenses based on
Regulatory would employ the advanced and
WiMAX technology. The licensee is entitled to
distributed method of management by remote
provide all data services to the public;
and automatic control. To fulfill such aim,
2. To Investigate and compile the blueprint of
the Regulatory needs a network of groups of
the rules and regulations related to the next
knowledge-based advisers in private sector and
generation networks and determining role of
outside of the Organization.
executive
records,
supervision
over
each effective in the network;

3. To Compile blueprint of service provider
frame-work of national roaming with the aim
realm
New decisions and plans in the spectrum
of common use of infrastructures and existing

capital and convergence in the infrastructures
Technical criteria and exploitation regulations
19
2011 ANNUAL REPORT

for radio wave spectrum, are revised and

amended in "Compilation Committee of
natural mechanisms of electromagnetic waves

radiating in different frequency bands and also
Technical criteria and Technical Regulation
because of limitation of access in technology in
for Using the Spectrum" if necessary.This
commercial use of this spectrum, the value of
committee, further to examining of main
spectrum should be changed. According to law,
designs in the spectrum management zone,
the Communications Regulatory Commission
such as Frequency Allocation National Plan
has the power of updating the spectrum pricing
,in many frequency bands, has committed
regulation and currently the new regulation is
itself to compilation and ratification of technical
under consideration in this commission.
specifications
and
spectrum
application
regulations. The spectrum users are obliged to
International coordination and registration of
observe the decisions taken in this committee
radio stations
and notified in the website of the CRA with the

address of www.cra.ir.
In the aim of ensuring the harmless function
In the last year, the committee compiled 5 deci-
of radio communication systems and well-
sions for the internal use of CRA and to fulfill
performance of international radio regulations
the demands of the concerned group as fol-
and official international recognition of stations,
lows:
CRA undertook the international coordination and
Technical criteria and using regulations of
registration in the Master International Frequency
technology of ultra wide-band for the radio fre-
Register (MIFR) through the past year.
quency below 10.6 GHz;
These actions include investigation of Interna-
Technical criteria and regulations of convert-
tional Frequency Information Circulars (IFICs),
er of digital to analogue for TV receivers titled
published by the International Telecommunica-
DVB-T set-top Box.
tion Union (ITU) and the coordination requests
Technical criteria and radio regulations of Ra-
received from other countries for caretaking of
dio Frequency Identification(RFID);
the stations registered in the Master Interna-
Frequency design and technical criteria of
tional Frequency Register.
radio point-to-point, and point to multi- points
Also, CRA in relation with the investigation of
system in radio service fixed band of 10 GHz
the harmful interference on the domestic sta-
frequencies.
tions by the stations located outside of the
Reframing of frequency band owned by E-
country and elimination of harmful interferences
GSM.
announced by other countries, has acted on

time and properly.
New pricing for the spectrum

Undoubtedly, applying a transparent and
suitable method for spectrum pricing, facilitates
balanced and optimum exploitation of the
frequency spectrum. Noting the different
20
The CRA Activities
The frequency spectrum plans allocate to radio communicatio services in Islamic Republic of Iran was firs produced in 2001
This plan has been updated annually in accordance with the latest internationa regulation and interna policies.
21
2011 ANNUAL REPORT

in their compilation are of other obligations of
Communications Regulatory Authority in the

field of standards.
Type-approvals of communication equipment
For better and precise conducting of exams and to
and standardization
provide suitable report for different equipment, referring to adapted standards and permanent study of
Type approval and standards
them is necessary. Therefore, the following actions

have been taken in the Standards and Type Ap-
According to the bylaws of type-approval of
proval Department of the CRA in the fields of study,
communication
investigation and compilation of standards:
equipments, ratified by the
Communications Regulatory Commission, all
Study and research to compile standards for im-
domestic made communication equipments or
ported or domestic-made mobile phones handset;
imported to the country through the customs and
Providing, setting, compiling and applying
border points, require a type-approval certificate
of IEC and ETSI series standards related to
from the CRA. In the procedure of type-approval
environmental conditions, EMC and safety;
for the said equipment, and for the confirmation
Proposing provision of standard of adapter of
of good function of these equipments in different
TV digital receivers (DVB-I) and collaboration in
conditions,
its compilation;
safety
examinations,
electro-
magnetic compatibility and other environmental
Collaboration with National Standard Institute
conditions are necessary. At the end of these
in the compilation of national standard of digital
exams, in case of lack of any trouble, the
TV (DVB-T).
certificate will be issued.
Investigation and compilation of national
According
to
communication
the
development
networks
and
of
their
the
standards by extracting some ETSI, ISO, ITU
wide
standards, etc.
utilization inside the country, the number
Concluding Memorandum of understanding with
of communication and IT equipment and
the Iranian Standard and Industrial Researches in
subsequently the amount of activities related to
line with performance of Amendment of Laws and
type approval has been increased.
Regulations and execution of paragraph 2 of article

6ofConstitutionoftheCommunicationsRegulatory
Compilation of standards
Authority in the development of scientific technical

and research collaboration of Regulatory in the field
22
To propose provision of national standards
of standards of communication and information
and cooperation with other institutes involved
technology (ICT);
The CRA Activities
-Participatingin25meetingsoftechnicalstandard
to the ICT by contribution to the technical
committee held in Iran's National Standards and
committees and periodic sessions.
Industrial Research Organization

- Holding practical meetings in CRA in order
to analyzing 57 drafts about the standards of
country and application of them in line with the
computer and telecommunication services
typeapproval(grantingcertificatetotheconfirmed
- Holding the meeting of Standard Supreme
labs of the CRA
Identification of laboratory facilities inside the
Committee with chairmanship of CRA and also

holding the meetings of specialized post, IT and
For the provision of safety of communication
networks of new communication services.
network of the country, the Communications

Regulatory Authority undertakes the control,
Current activities and future plans in the field
examination and investigation of various in-
of standardization with collaboration of Standard
struments by exploiting advanced measuring
Organization
equipment in the laboratory of "Standards

Management and Type Approval Department"
Creation of an infrastructure for the formation
and also other confirmed laboratories, with regard
of standardization technical committees in
to the conformity with the necessary standards.
collaboration with concerned systems (public and
Communications
private) and international entities and also to hold
granted the certificate of tests related to process
training courses related to the said institutes in
of type approval of communications instruments
the field of ICT;
to six laboratories In the last year.
Following up and expediting in adoption of
CRA issues the letter of credit for 6 other
international standards as national standard
laboratories this year.
Regulatory
Authority
has
related to the needs of Communications

Regulatory Authority;
Assigning Communications Regulatory

Authority as the national foundation of registration
Recognition, and evaluation of foreign
type approval laboratories and collaboration

with them
of OID and investigation of applications in the

regulation framework of ISO, ITU and issuing
Communications Regulatory Authority, with the aim
related certificate;
of inviting valid foreign laboratories for collaboration,
To prepare the blueprint, participation in
has committed to control and investigate different
compilation, revision and development of
communication instruments for level of compatibility
national and international standards related
with the domestic standards.
23
2011 ANNUAL REPORT

mooting the NGN services, nowadays, these
discussions has got a very complex form, so

that Communications Regulatory Authority is
very active in investigation for the process of
Setting tariffs
contracts among operators and also settlement

In view of the duties of Communications Regulatory
of debates dispute among them.
Authority in compilation of tariff tables, setting

tariffs for all services in different sectors of ICT,
Compilation of records criteria and regulations
setting floor and ceiling of tariffs with the goal of
related to interconnection of telecommunication
assuring healthy competition and continuation of
operators
quality growth of service, the deputy of the CRA for

Technical Investigation and Licensing , with the aim
With the aim of compilation of a set of legal
of mutation in tariff setting system was following up
procedures,
rational tariffs in the field of communication and IT.
arrangements in the field of interconnection,
In this line, The Communications Regulatory
the following activities were done and , then
Authority,takingwholeaccountofrightofapplicants
the Reference of Interconnection Offer (RIO)
amended and compiled the service tariffs in the
and related bylaws for ratification entered to the
different fields of information and communication.
agenda of the Regulatory Commission:
technical
and administrative
Interconnection pathology in Iran (technical,

operational structural, legal);
Studying the role of Telecommunication
Infrastructure Company in interconnection

and its pathology;
Regulating on the interconnection
Comparative study and international standards

One
24
of
the
most
on the method of interconnection;
complicated
telecommunication challenges , which is
Compilation of interconnection model with
mostly the subject of many technical and
regard to the existing policies and regulations;
expertise discussions among operators and
Provision of The Reference Interconnection
Communications
Offer (RIO);
Regulatory
Authority,
is
the problem of interconnection. Although the
Compilation of proper model for setting tariffs
greatest percentage of current discussions
of interconnection;
are around mobile-phone operators; regarding
To determine the boundaries of tariffs;
the assignment of part of fixed services to
Compilationofnecessarybylawsandregulations
private sector and also current activities on
for execution of interconnection system.
The CRA Activities
decided to connect 550 villages inhebited by at

least 20 familiesto the national phone network, a
plan to go on during the implementation of the
Universal Service Obligation
fifth development plan.
With the aim of general access to the
USO
sources of funding
communication services with a rational rate

across the country , the obligatory services of
The budget for developing and upgrading of service
communication services are defined , so that the
is currently funded through from 3% of the incomes
government is obliged and committed to develop
of mobile operators (including Telecommunication
the urban and rural communication (post , post
Company of Iran, Irancell, and Tamin Telecom)
bank, telecommunication, IT in rural residential
and also through 1% of Posts operator income.
places, farms)and also qualitative as well as

quantitative development of post boxes and basic
10
services of rural medical insurance in electronic

form. This plan is funded by the general treasury
Revision and modifying of existing rules and
of the country and some percentage of Post and
regulations and setting new rules
Telecommunication sectors income.

Communication and IT
Regulatory's commitments ( funded by service

providers )
impact on
have considerable
the global economics and leads to
public welfare, social and economic growth and

national and international stability. Studying and
With regard to the different aspects related
revising of national new laws and regulation of
to USO in the Fifth Development Plan, the
ICT is a very important obligation which have an
Communications Regulatory Authority, as part
important role in the control of the sector and in
of its obligations, recognizes the compilation of
keeping pace with new international approaches
necessary rules and regulations for development of
of ICT and new technologies. According to the
public services through the capacity of operators.
Constitution of Communications Regulatory
CRA uses private operators' budget , proportional
Authority, the important obligation of revision
to their incomes, to fund public services.
and review of laws of ICT and ratification of new
According to the plan prepared this year, with
regulations are is entrusted to CRA. So the most
the selection of a contractor for implementation
important compiled laws and regulation of the
of the compulsary public services, it has been
past year are as the following:
25
2011 ANNUAL REPORT

The Compilation of Comprehensive National
11
Numbering and the related Bylaws and related

Regulations;
Cyber Security
Numbering, addressing and nomenclature issue
in the field of ICT are so important. CRA, as the
The development in this field, should be based
authority to manage the numbers, is assigned
on the domestic patterns. Any endeavor in the
to exercise management and supervision on
field of security requires more seriousness and
numbering, compiling rules and its related bylaws
accordingly scientists and experts should become
and accordingly has conducted the followings:
more active. The administrative institutes should
Comparative studies for reorganization of
provide more opportunities for these people
status quo;
in such a study. At the same time , with the
Revision of current numbering plan and
import of technology to the country , the security
mooting new plan , taking into account of the Next
infrastructures should be developed. The cyber
Generations Network (NGN);
space is a dynamic one that for the halting the
Compilation of tariff model and compilation of
probable threatening , we should benefit from
bylaws and instructions;
scientific and technologic back-ups. In the field
Compilation of bylaws, regulations and
of communication cyber-security ,a huge body
instructions related to identification macro plans.
of work has been done. Noting the scope of
This is to note that after completion of project,
attacks to the communication networks,
the new plan of National Numbering will be duly
proposed that the executive sectors dedicate 5%
presented and ratified.
of their investments to the security infrastructures.
it is
Lots of follow ups were done through the last two
Compilation of application of next Generation
years; but the use of domestic capacities should
Network (NGN)
be enhanced. Lots of contracts in the sector of

Ministry of Information and Communications
Accordingly ,the regulations, tariffs, market
Technology have already been finalized to set up
models and operators' interconnections of the
computer aid center and to employ the experts
Next Generations Networks studied in the CRA
in this realm. Considering the instructions of
and the regulatory bylaws of application of Next
security zone, suitable instructions were made
Generation Networks are being prepared to be
and some of them have already been ratified by
submitted to the Regulatory Commission.
the government; and the executive departments

should conform themselves to these ratifications.
26
The CRA Activities
Since the ICT is serving as the development
systems required by police of Cyber Security
backup in the world, basic changes in the realm of
of Information Exchange ambiance in the field of
society,culture,politicswithoutusingcommunication
gathering and documenting of electronic devices
infrastructure is much difficult and time-consuming.
in the communication networks and country ICT

infrastructure;
CRA activities on the new projects
Organizing and supervising over provision of

the required systems of information domination
1. To keep pace with the ratified projects in the
in the communication network and
ICT
committee of Security of Information Exchange
infrastructure of the country;
Ambiance of Ministry of Information and
Compilation and notifying the bylaws and
Communications Technology, Communications
supervising over filtration and using encoding (for
Regulatory Authority, undertook to execute
different levels of internet communication of the
numerous projects with collaboration of some
country) and data centre of the internet;
other organizations in the last year. These projects
Designing the records, evaluation and
are the followings:
classification of at least five companies, active in
To perform and apply information management
the field of services of classification;
system and basic security in Communications
Designing the criteria, evaluation and gradation
Regulatory Authority;
of ranking of domestic refinery produces; (in this
To perform and apply information management
case the Regulatory intends to take into account
system in the private operators realm, private
the Security of Information Exchange
service providers and of internet service providers
program as of its completion and thus to take
as samples;
steps towards fulfilling the targets of the Ministry
Leading and supervising well performance of
of Information and Communications Technology).
information security management system;
2. Performance of the project of "System of
Leading and supervising the performance of
Filtration of Communication Networks of the
information security management system in the
Country" with the supervision of
Telecommunication Co. of Iran, private operators
Technology Organization of Iran.
and private internet providers as sample groups;
3. With the aim of obliging the licensees
Leading and supervising over the setting up
to observe the security points, adding the
of the "Groups of Harmonized Reaction to the
security attachments to the issued licenses
Event" of the Telecommunication Company of
are in the agenda of the Regulatory. In this
Tehran , Hamrah-e-Avval, and Irancell;
case it is intended that the licensees would
Organizing and supervising over provision of
be committed to take security certificates.
ambiance
Information
27
2011 ANNUAL REPORT

4. Discussion and exchange of opinion about
For attaining these goals, the Communications
security of communication atmosphere, in some
Regulatory Authority has got strong and close
of study groups of the Regulatory, e.g., Policy-
relationship with most international and regional
making and Communication Regulation. Also,
organizations related to communications and IT
the Regulatory in the study group ITU-T 17 has
such as ITU (International Telecommunication
got some representatives and its meetings are
Union),
held under supervision of Information Technology
Universal Postal Union (UPU), and Asian Pacific
Organization of Iran.
Postal Union (APPU).
5.
Defining
related
bylaws
about
online
Asia-Pacific
Telecommunity
(APT),
CRApavesthewaytotransferglobalexperiments
supervision on operator's activities in financial,
and technologies into the country through
technical and legal areas in order to improve the
participation in the activities in the aforesaid
quality of services and customers satisfaction.
gatherings so that the country obligations related

to international regulations and standards are
done effectively; meanwhile, CRA would be
12
a good representative in the decision-making
Interaction with International and regional unions
procedure ,resulting in global policy-makings.
and Organizations
Further, CRA tries to have an effective role in

growth of ICT in the developing countries, by
ActiveandcontinuouspresenceinInternationaland
performing mutual bilateral and multilateral joint
regional organizations is one of the first priorities of
projects in the field of communication and IT with
the Communications Regulatory Authority. The
international societies.
strategic axis of CRA are the following:

1. Expansion of regional and mutual relations
Relationwiththeinternationaltelecommunication
and cooperation in the expertise international
institutes
gatherings based on the mutual interests;
28
2. To exploit the existing potentials in the
Communications Regulatory Authority, as the
international gatherings and influential usage of
administrator of frequency spectrum in the country,
them for augmentation of technical and scientific
is responsible for holding the internal expert
ability of CRA.
meetings and with major frequency users in the
3. To provide a more suitable atmosphere for
country, and also for participating in the international
common collaboration of developing countries;
preparatory meetings to propose its own proposals
4. To help the global policy-making in the
at the international level. As an example, currently
international arena by playing effective role in them.
CRA is preparing itself to participate in the WRC-12
The CRA Activities
conference which is going to be held by ITU in
Preparedness of member-countries of APT
Geneva in February of 2012. Also, in the last year,
for
Communications Regulatory Authority actively
Conference for 2012 (WRC-12).
participated in the important ITU conferences
APT
e.g., World Telecommunication Development
coordinating meetings with the aim of preparing
Conference 2010 (WTDC-10) in India and
common views for participation in Radio
Plenipotentiary Conference (Mexico-2010)
Communication World Conference (WRC)
Radio
Communications
member-countries
are
International
holding
which is to be held in Geneva, Switzerland
Relation With Asia-Pacific Telecommunity (APT)
in the February, 2012 . These preparedness

meetings have 6 working-groups. The vice-
Preparedness of APT for Plenipotentiary and
head of group 6 with the topic of "The Future
WTDC
With the aim of preparing and providing common
views for the participating in the Plenipotentiary
and for the WTDC, Asia Pacific Telecommunity
convened 4 and 3 meetings respectively .
The representatives of the CRA have been
assigned as the office bearer of Group 4,
Questions related to Radio Communication,
and Vice Presidency of Corresponding Group
2,"Strategic Questions and Policy-Making" for
APT preparatory meeting for Plenipotentiary
Conference, and also
president of APG sessions and also the
took responsibility of
Corresponding Group 3" Strategic Plan ITU-D"

of APT preparatory meeting for WTDC.
Islamic Republic of Iran has got a very active role
in these preparatory meetings and presented
considerable proposals that were submitted
to the aforesaid conferences as the common
documents of the member-countries.
Plan and Other Topics" are assigned from

Communications Regulatory Authority.
South Asia Telecommunication Regulatory

Council
The12thsessionofSouthAsiaTelecommunication
Regulation Council (SATRC),
hosted by
Communications Regulatory Authority was held

in Tehran in the last year.
In the twelfth session of SATRC,
9
member
countries
from
in which
southwestern
Asia; including Pakistan, Afghanistan, India,

Bangladesh, Sri Lanka, Maldives, Nepal,
Bhutan, and Iran participated, the meeting
attained important agreements for better
collaboration and using the common capacities
and exchange of information. Also CRA
successfully hosted two of the triple working
groups of SATPC, titled "Spectrum Working
Group"
in June of 2010 and "network and
services" working group in Dec. of 2011.
29
2011 ANNUAL REPORT

Expansion of study activities by creation of
to be filled out. Then this information is used
study groups.
for
Noting the policy of Regulatory in the field of
classification shows the position of ICT in any
active and effective presence in the domestic,
individual country compared with other countries.
regional and international societies, and with
The Communications Regulatory Authority is
the aim of setting up constructive and efficient
the responsible contact point for completion of
interaction in international relations and enjoying
this questionnaire. The Regulatory does it with
the developments of science and technology,
the harmony and collaboration of other entities
creation of expert study groups is seriously
such as fixed and mobile telephone operators,
followed up. With the aim of upgrading the
Information Technology Organization of Iran,
efficiency of managers and experts, persuading
Islamic Republic of Iran Broadcasting, Iranian
the personnel for research and investigation
Statistics Centre, and Computer Guild Union.
ranking and evaluation by the ITU. This
activities and their familiarity with the last

know-how and standards, developments, and
attainments and study attainments are of the
13
main importance, and for this means setting

up of study groups in the various fields related
license Issuing
with communication and ICT are all in the

Regulatory plan.
Licensing the activities and exploitation for
In the past year, with the aim of study of strategic
provision of telecommunication, postal and IT
subjects for development of post,
from the
services are all of Communications Regulatory
governing and Regulatory point of view, a study
Authority obligations. On this basis the Deputy
group titled "Postal Study Group " was formed
Unit of Technical Investigations and Licensing of
for the first time in the ministry of ICT and CRA.
the CRA , after having received the application

of applicants and technical assessment, issues
Compilation of information and statistics of

I.R.IRAN for the international ICT indices.
Every year, International Telecommunication
Union (ITU) provides all members with an
exhaustive list of international indices, including
information and statistics related to fixed
telephone mobile phone, internet, service quality,
personnel, investment, the access facilities to ICT
30
their licenses.
The CRA Activities
13.1
IssuingtheCommunicationandICTserviceslicenses
By virtue of duties and obligations of the
Communications Regulatory Authority and also
its planned schedule, CRA is obliged to develop
the communication network of the country and to
provide communication and IT infrastructure. In
this connection, by investigating and studying
modern technologies , conforming with demands
of the country, and by observing the rights of
operators and service users, CRA grants license

of the different types of services in the field of
communication and ICT. This act , leads to
facilitating the public access to infrastructure and
communication services and communication
structure, required for e-government services
presentation, e-business, e-commerce, e-health;
etc. and also results in increment of internet
and telephone penetration rate, creation
of infrastructure of services and electronic
applications as well as augmentation of country
position in the international ranking.
The index and subject of licenses issued heretofore
in the field of communication and ICT are as follows:
Types of licenses issued in the field of Communication and ICT

/ No. of licensNo. of
es issued
operators
Scope of
activity
Title of licenses
Topic of service
Data Transmission
Service providers (PAP)
To establish connection and data transmission

either wired or wireless permanently or provisionally
between any fixed terminal connected to the licensee
equipment and other data networks of the country.
11
11
nation wide
Toprovideinternetbandwidth toInternetServiceProviders
(ISP). The holders of ISDPs are entitled to provide internet
services directly to the end users by observing the rules
of ISPs.
162
90
provincial
To provide internet services for the end users
1542
1315
provincial
38
provincial
Internet Service
Distribution providers
(ISDP)
Internet Service
Providers (ISPs).
To provide the following services to the subscribers using

the technology of WiMAX
- Voice service to fixed subscribers
- One-way voice service to the outside of the country
(Origination VoIP) (using the gate of Telecommunication
Infrastructure Company.)
- Intranet and Internet services (subject to the services of
licenses of "ISDP" and "ISP" ) with the conditions ratified
Providers of wireless com- in the Commission session No. 19 dated 24/12/2006 and
munication services based other related ratifications.
on WiMAX
Other following wide-bands services in the networks
,as indicated in the license ,could be provided by the
agreement of the CRA:
A. To consider the conditions and records of each
service according to the current regulation of the country.
B. Receipt of complementary licenses for the services
that require certification from the related references.
To provide all services subject to the licenses except the
ability of the users mobility.
31
2011 ANNUAL REPORT

Title of licenses
/ No. of licensNo. of
es issued
operators
Scope of
activity
Laying the foundations and providing public services

Public Data Transmission of data transmission by satellite communications for
Services via Satellite
provision of professional satellite telecommunication
providers (SAP)
transmission in the broad-band to all subscribers
including all applicants either real or legal entities.
nation wide
Providing global mobile communication satellite services

Providing Global Mobile
including phones, fax, narrow-band data transmission and
Personal Communication
value added services through satellite communication, eiby satellite (GMPCS)
ther fixed or mobile , to all real or legal entities.
nation wide
nation wide
nation wide
Telecommunication
Company of Iran (the
dominant operator)
32
Topic of service
nd
Operator of mobile
phone (Iran cell)
To provide any kind of telecommunication services

including voice, data and value added services
including local, national and international. License
of transmission line out of incumbent infrastructure
networks which subject to the license. This is to add that
in case of request of licensee, the provision of services
of third generation (3G) in the field of mobile would be
issued after termination of time-span provided in the
license of 3 rd mobile phone operator.
To provide any Telecom service with GSM standard including local, national or international including voice and
value added services
Kish Mobile Telephone
Providing Mobile telephone services in Kish Island.
Kish Island
Isfahan Mobile
Telephone
Providing Mobile telephone services in Isfahan city.
Isfahan city
Providing fix telephone

public services
A: establishing telecommunication services, either wired

or wireless, permanently or provisionally, through the
network of the holder of license, between every fix terminals
connected to the network of the licensee and the active
terminals throughout the telephone networks.
B- Services related to maintaining ,transmit and transfer of
voice messages of network subscribers;
C:Otherservicesthatthelicenseprovider,considersthem as
part of fixed telephone services or its license to provide such
services is taken in written .
D: To do execution of excavations, canalling, installing
the masts and cabling on the surface the streets and
setting up related instruments on the public areas.
provincial
ICT service Offices/

Governmental service
counters
Establishing government service counters and their exploitation for provision of better services either governmental or private non-governmental services for the public.
7519
7519
Rural/urban
The CRA Activities
Compilation of value added services records;
Issuing different licenses
Recognition of presentable new services and

Presently, none of the licenses listed in the table
compilation of related records and regulations;
are granting to applications ,except for Providing
Organizing Internet Data Center Service
GlobalMobilePersonalCommunicationbySatellite
providers (IDC) across the country;
(GMPCS) and licenses for Govermental Service
Compilation of records of presenting the
Counters.
Internet Data Center services (IDC);
The provincial working-groups, comprised of three
Compilation of complementary records
members (including Governor or his Deputy and
and regulations of the field of WiMAX such
representatives from Communications Regulatory
as mobility and licensing for those provinces
Authority, the Guild Society of Services Counters
having less than three licenses for provision
Offices), examine the requests of licenses for
of wireless communication services based on
Government Services Counters , and having
WiMAX technology;
completed
Compilation of VoIP services;
and
compiling
the
necessary
documents, they refer the applicants to CRA for
Compilation of frame work of cultural bylaws for
further steps toward issuing their licenses.
attaching to the licenses
The following table gives the statistics related to

licensing in the past year:
Also the executive program related to licenses of
provision of ICT services in the next year are as
the following:
Compilation of comprehensive system of licensing;

Investigating on determining new pattern of
provision and distribution of the Internet service
across the country and the way to get out from
the existing situation with the aim of re-organizing
the affairs and better supervision over them by
decreasing the number of operators;
Revision of current conditions and records of

licensing;
Compilation of management bylaws of

concentrated services with orientation of
customer's rights;
33
2011 ANNUAL REPORT

the radio waves spectrum and noting the ever-
13.2
increasing demands (especially the demands

for setting up of dedicated land mobile
Licensing for radiocommunication services
network), the CRA has taken into account to

set up the radio-trunks across the country. In
One of the main duties of the CRA is issuance of
this regard the general principles of the radio
licenses for radiocommunication services which is
trunk license is under study of the Regulatory
done with regard to National Table of Frequency
Commission.
Allocation and also the following items:
It is noteworthy that for 668 applicants, a
1. Justifying reasons for setting up specialized
number of 1473 radio licenses for setting up
radio networks;
of 12514 stations were issued in the last year.
2. Technical plan and configuration of required
14
network;
3. Exploitation items (safety, security, urgency,
and other such items with their reasons ).
Supervision and regulations enforcement
Fixed services (remote sensing, wireless data

transmission, point to point and point to multi
The general and long-term vision of supervision
points micro-wave network), radio-amateur
and
(terrestrial and satellite), meteorology services,
of
land mobile services (GSM, DECT, CDMA,
wisdom, designing and setting the national
radio Trunk, traditional land mobile radio
inspecting online and convergence systems
networks) radio navigation services (maritime
and application of encouraging
and aeronautical), positioning service (radar),
instead of punishing policies, and also raising
maritime mobile services (floating station,
awareness and transparency , is to move in
coast mobile station and fixed coast station),
the direction that every operator and user
aeronautical mobile service (fixed and mobile)
would be a supervisor over itself.
and satellite service (fixed and mobile) are of
Insuchanenvironment, emphasisonprinciples
the most important radio services that license
such as transparency, frankness, justice,
is issued for them.
fairness, morality and healthy competition and
Considering the received
applications and
the CRA, which is based on collective
policies
respectfully responding to public, guarantees
the type of required services , more than 5000
the current services and presence of future
dedicated radio licenses have been issued as
services.
yet. Nevertheless, for the optimum usage of
34
Regulations Enforcement Departments
The CRA Activities
This is realized by zoning out the country into 7
,areevaluatedandsupervised,andthentherequired
parts and concentrated policy-making.
information is obtained to be used in future decision-
Spectrum ,communications and IT services
makings processes and provides a profile of the last
monitoring departments of the CRA undertakes
status and map of distribution of radio and communi-
supervision,
cation services.
policy-making,
management,
leading, and coordination for supervision and
The main indicators of the Regulatory in online
regulations enforcement and prevention of
supervising are: providing the rights of public
unauthorized activities across the country.
and government, providing a fair and healthy

competitive environment, controlling and applying
Manner of monitoring and application
management and regulation on any committed

breeches extending supervision up to the levels
In this realm, the smart systems undertake the
of operators and end users and reporting to
main monitoring duty and the skilled man-power
managerial sectors.
have the role of analyzing and making proposals
The most important results of the supervisory
for any corrective and preventive actions, policy
function of the Regulatory in the last year,
making and development approaches. Based on
that,undoubtedly, had great impact on growth
this fact, the supervision is rendered in two forms:
and development of communication services and
1. close monitoring: at the end of any year, the
IT and also operator's investment are as follows:
expert group and inspectors of the Regulatory
To create online access to NOC and CRM
,having analyzed the general position of the past
equipment of licensees ;
year and according to approaches and notified
Toestablishregionalandcentralmonitoringcenters;
policies,preparesthenextyearmonitoringprogram.
Settlement of the system of measuring data
The aim of this action is the physical presence in
transmissionspeedofinternetnetworkintheprovincial
the operators' locations and the places of service
telecommunication companies,ISDP companies and
providers and also establishing direct connection
different regions of Regulatory Authorities located at
with service provider and service users, that results
different regions;
in gathering genuine information.
Promotion of probability of frequency monitoring ;
In the second phase we should make sure of
Increase of the number of frequency
proper function of electronic monitoring system
monitoring stations;
and halting unauthorized activities.
Toprovidetechnicalspecificationsofrequiredsystems
2. Remote monitoring
forimplementingcomprehensivemonitoringplan;
In this method, by utilizing the smart equipments,
To purchase required equipments and systems
monitoring parameters, as mentioned in the licenses
of comprehensive monitoring plan;
35
2011 ANNUAL REPORT

Procedure to deal with complaints
2. Telephone reports
The users can make their complaints by calling
In case of dissatisfaction of IT and communication
one of telephone numbers of the Regulatory; these
customers from the function of service providers,
complaintsareinvestigatedafterbeingdulyregistered.
in line with the terms of issued licenses, they can
3. Correspondence
refer to the website of the concerned operator
In this way the users are to send their written
and receive a 17-digit trace code after registering
complaint to the postal address of their own
their complaint. If the operators do not respond
"Region" and the concerned "Region" will respond
the customer within the deadline or they render
after receiving them.
an ineligible response, the customer can register

the complaint in "Complaints Investigation System"
Monitoring
Information Technology Services
of CRA mentioning the trace code. In this stage,

CRA will administer justice for customer through
Generally , the aim of monitoring
plan over
investigating the problem and also the operator's
information technology services is to retain
response referring the matter to the concerned
and guarantee a healthy competition and is
regulatory region. The result of this process can be
concentrated on the service provision. Some of
tracked in the above system using the trace code.
licensees are selected to be monitored according to

department's priorities and the scientific processes.
Formality of complaint receipt
Supervision over the owners of IT licensees is

rendered with exploitation of instruments and
36
Reception of complaints would be through
experts, according to the schedule and through
website , telephone or post:
the framework of supervision and regulation
1. Through the website of CRA
application. The supervising programs are so
The users who are not satisfied with the services
planned that it could cover all over the country.
that they receive, must go to website of CRA and
It is noteworthy that the visits and inspections
register their complaints. Then ,depending on the
done in the current year, have covered 774
geographical zone , the case is referred to one of
towns and 31 provinces. The dramatic decrease
Regulatory's regional departments to be dealt with.
in infractions, full authority of the CRA , the
The CRA Activities
settlement of healthy competitive environment,
Measuring 27541of wireless sets (including
retention of executed investments, caretaking
fixed, mobile and repeater);
of rights of all concerned stakeholders, prompt

reaction to the user's complaints and applying,
amending and preventive activities are all of the
Identifying and halting the work of unauthorized

radio networks;
Investigation of more than 3000 interferences of
fruitsofpermanentmonitoringofCommunications
mobiletelephone,andinvestigationofannihilation
Regulatory Authority over IT services providers.
of interference;
In these inspections, the affairs such as observing
Investigation of 20 items of interferences in
the tariffs and customer's rights, service level quality
the international arena; rendering necessary
, service level agreements, and, proving of falseness
measurement and making the due collaborations
and correctness of the received reports are studied.
with the neighboring operators.
The nomber of visits and inspections in 2011 is

2158 cases.
Future plans in the radio supervision sector:
Monitoring Radio Services
Topics of future plans in the radio supervision are

the following:
With the aim of supervision over activity and
To design and execute central management
support of authorized users (radio licensees) and
of monitoring of frequency spectrum (remote
prevention of unauthorized activity, CRA enforces
monitoring);
full time monitoring over all frequency bands. This
To design and set up maritime monitoring
monitoring is administered by using more than
system (monitoring ship ) with the aim of
50 fixed and mobile stations, installed on different
better monitoring of maritime borders of the
points of the country. Also in parallel with the act
country and also satellite monitoring system
of monitoring, all radio networks with the annual
for monitoring and analyzing of received waves
set programs, are at least inspected one time a
of satellite and optimum supervision over
year; and their equipments are matched by their
frequency space of the country and preparing to
lisences. The most important results of annual
present such services to the regional countries;
inspection are as follows:
Augmentation of the ability of the Authority in
37
2011 ANNUAL REPORT

monitoring the radio networks, existing across
of mobile and fixed operators' network.
the country, with the aim of optimum usage of
Supervising importing and exporting
radio-wave spectrum as using the updated radio
telecommunication equipments in 148 place of
technology of the world (Radio Trunk, Cognitive
the country
Radio, WiMAX technology, etc);
Supervising the situation of operators' services
Communication services surveillance office
in rural region
evaluates the performance of license owners
Supervising and investigating the situation of
using the newest supervising system including
operators' development
various software and hardware and also using
Supervising operators' on time payment to
the experiences of other countries' regulatory
government.
for implementing the desired services in order

to assure the correctness of the performance
of communication, telecommunication and post
service's license owners in the framework of the
issued license agreement and decisions of the
regulatory commission.
The most significant proceedings of this office
are as below:
Controlling the quality of operators' services

Controllingandsupervisingandalsopreventing
operators from transferring the illegal traffic
Coordinating and investigating the connection

problems among operators in order to increasing
the satisfaction of the customers
Analyzing of the mobile networks' coverage

across the country, main and secondary roads
and also railways
Investigating the complaints of the customers
38
The CRA Activities
15
Post Section
Untill the last year ,the postal services were exclusively provided by Post Co. of the Islamic Rep. of
Iran, and was totally a state-owned entity. By ratification of governing principles over License of First
Operator of postal service at Communications Regulatory Commission and granting the first license
of postal operator by the Regulatory, our country officially entered into the phase of privatization in the
field of post.
Allocatingrationaltariffsforpostalservicesandprovidingserviceswithdefinedconditionsandframework
in the country, are of the first attainments of privatization in the country and has made a good market
for domestic and foreign investment. Ratifying the accurate definitions of the Postal Activities is one of
the most important activities of the CRA in the last year. Identifying and organizing all postal activities
based on definitions of the Postal Activities, liberalization and privatization in this sector, licensing to
the second and third Postal Operators, augmenting the quality of the postal services, paying special
attention to the customers in this field and development of the Postal sector are the next plans for the
Communications Regulatory Authority.
39
2011 ANNUAL REPORT

Economic activities and investments

of licensees by the end of 2011
he investments made by nine licensee groups in the ICT basin arena by the end of 2011 and the
foreseen investment for this sector in the 5th 5-year Development Plan (2011~2114) indicates the high
potential of this sector for new markets, and especially in the field of IT services.
Thisforecastremarksthenewdomestic andforeigninvestments, increaseofoccupationandaugmentation
of gross national production.
40
Unit/ indices
Investment made by the end

of 2011
forecasted investment by the end of 5th Development

Plan 2011~2114
Rial
265,095,522,000,000
1,606,639,527,000,000
Dollar
24,099,592,909
146,058,138,818
Future strategy
Future strategy
Study and investigation of the results of
deregulationinsixcountries(includingdeveloped,
developing and least developed countries of the

world ) and global experiments in this field;
Provision of blue print related to deregulation on

Deregulation and minimization of bureaucracy
Communications Regulatory Authority ,with the

aim of promotion of function of operators and
markets,expeditingdevelopmentofprivatesector
active in the field of ICT, facilitating the activities
of operators while safeguarding the standards,
optimization of exploitation and
decreasing
the services and issued licenses;
Investigation of necessary interactions

with other organs and ministries for the
convenience of performance, access and
application of regulation.
the prices, has followed up"deregulation and

minimization of bureaucracy" as one of the most
important strategies in the year 2011.
On this basis, through the last year, the
Technical and Economic
Planning Bureau
of the Communications Regulatory Authority

has formed a specialized committee titled
"Laws Committee"; and this committee with
the cooperation of others, proposed revision
of ICT field regulation with a deregulation
approach. Deregulation in the Communications
Regulatory Authority is defined and rendered in
the framework of a study and research project.
In the Request for Proposal(RFP) the following
items are predicted:
Informing consumers (public) of their rights in

the ICT arena
To create healthy competitive environment in

the service arena, impeding monopolies by
the information and communication methods
protection of the customers' rights and ICTs
products, cultural and religious observations,
as well as supporting the author's, designers'
inventors rights' as well as individuals and
family's dignitary in the personal affair, all
are among the orientations of the ICTs that
should be noted carefully. In this line, the
Communications Regulatory Authority has put
these items in its agenda:
41
2011 ANNUAL REPORT

Informing all people about ICT rights;
Compelling the operators to complete informing
Compilation of regulations and proposing to
of provided services to the customers in the
the authorities the ratification of the required laws
framework Service Level Agreement(SLA);
in this field;
Necessity of making contract
To hold specialized gatherings and sessions;
subscribers and operators and insertion of
To administer research and study projects.
commitments of
between
both parties and rights of
customers therein and presenting a copy of the
contract to the Authority;
Informing the customers of the quality of service

and requirement of operators in presenting level
Compilation of Information Technology Strategic
of service to the Regulatory;
plansandexecutingtheOrganizationalArchitecture
Holding different gatherings with the aim of

familiarity of citizens
with their own rights in
Relying on its mission and views toward the ICT
ICT (e.g. holding gathering of investigation of
area and taking in account of the sharp changes
radiation in mobile phone networks);
in ICT as well as the new and different horizons
Defining the study and research projects in this
in this field, CRA has to keep its pace with such
line (e.g. projects on role and duties of Regulatory
circumstances and thus compiles the IT Strategic
in compilation and enforcing cyber crimes law);
Plan in pace with the ICT national strategy and

organizational architecture.
4
Other actions of CRA including:
Informing by through the CRA website and

publishing of related brochures and publications;
Support of ratification of the cyber crimes Law

and attempt for its enforcement;
Compilation of national standards in the

ICT field and proposing
them to the related
authorities and application of standards in line

with the protection of public rights and supporting
the
domestic production;
Foreign and domestic investment horizons in the

ICT Field and making infrastructure for it.
The future or investment horizon in the ICT

field has got a direct relation with the strategic
plans in this field. Then on the other side, with the
augmentation of competition in the international
level, lots of organs invest their sources in the
field of ICT; so that competitive advantage may
be attained. Paving the way for investment in the
ICT field needs a strategic planning so that the
42
Future strategy
maximum sources for implementation of ICT
(SWOT) analysis and different stratrgies are
projects may be absorbed.
compiled to boost investments.
Since the investment should be set in such a
Ultimately, for increasing the scientific level and
manner that the competitive environment may
facilitating the execution of
be retained, the Communications Regulatory
training courses are held to train the selected
Authority intends to determine and assess in
personnels of the CRA.
the project, some
each basin realm(public and private), the following

items for calculation of capital of players in the
ICTsector.
1. The level of investment of private and public
sectors;
Providing the required foundations for new
2. To study technologies such as Internet that
service providers
result in investment;
3. To present some practical solutions for
According
developmental policies and investment;
Communications
4. To assign the standard measure of
committed to support the attendance and
investment for the Fifth 5-year Development
participation
Plan of the Islamic Republic of Iran.
sector
in
to
of
the
the
Constitution,
Regulatory
non-public
development
Authority
the
is
governmental
of
postal,
telecommunication, and ICT, and undertake,
The Regulatory's future Plans
the leading role of this field.

Considering
the accelerating movement
The strategic plan for absorb investments,
for implementation
of policies related to
including creation of comprehensive Data Bank
privatization inside the country and breaking
and provision of instruction of investment in
the monopoles structures dealing with service
the sector, compilation of the liberalization and
providing and operation of ICT services, the
privatization strategic plan and regulatory affairs
necessary grounds for entering new operators
are already under provision. In this project,
to the technology and information sector of the
with some standard methods, international
country are prepared. With more seriousness
recommendations as well as experiences of other
of competition and presence of numerous
countries, the current investment in the ICTsector
operators in the field of ICT in the country,
would be calculated and its effect over the gross
one of the most basic and
domestic product would be measured. Then, the
facing Communications Regulatory Authority, is
strength, weaknesses, oportunities and threats
determining strategies and policies for forming
important issues
43
2011 ANNUAL REPORT

44
to the position and structure of such a space
and demand)for ICT sector, examining the
from the viewpoint of number and variety of
obstacles and challenges for entering of new
operators and the competitive level and also
operators, evaluation of the existing situation
the manner of difference of services among
and advantages and disadvantages of the
them and also strategic criteria among new
granted licenses, determining the investment
operators. Therefore a project titled "Entrance
opportunities, etc.
of New Operators to the Arena of ICT of
are among the other actions taken by the CRA
the country from the development planning
in this concern.
point of view" has been
In this year, because of saturation of market by
defined for finding
comprehensive solid solutions, in the last year.
thecurrentmobile-phoneoperatorsanddemand
Also in the last year the CRA has made effective
of new services and creation of grounds for
actionsthroughdefiningvariousprojects,holding
entering new services, the Regulatory issued
meetings with operators and endeavor to make
the license of the 3rd Operator. This license
close interactions with them. Reassessment of
was with the aim of entering new services;
the current operating licenses for investigating
also studies were rendered on the marketing
the dimensions and market limits(supply
of other services such as ADSL, WiMAX, etc.
Future strategy
Human Resources
Training:
To provide a learning, knowledge-based, fore-runner, leading and harbinger environment are of the
strategies of the Communications Regulatory Authority. In this regard, the most hours and training
workshops are dedicated to technical training courses. The Communications Regulatory Authority
with this approach, has reached a Memorandum of Understanding with some credited universities
of the country such as Sharif and Tehran Universities, for the regulatory field in the Master's degree
and Ph.D programme.
Number of Training courses set up in 2011

No
person-hour
Field of study
Technical, expertise and regulatory
16851
Management seminars
2917
Administrative, financial and general
5874
Total
25642
Comparative diagram of the variety of training courses set up in 2011

16851
20000
15000
Technical and specialized (86%)
5874
Adminstrative,financialandgeneral(10%)
10000
2917
management meetings (4%)
5000
Training per hour
45

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IN THE NAME OF GOD

Message from the president ......................... 1

2011 ANNUAL REPORT Communications Regulatory Authority (CRA)

Cyber security ....................... 26

2011 ANNUAL REPORT

Massage from the President

Message from the President

The CRA as an intermediary governance body

affiliated to the ICT Ministry and , tries to create

In the Name of God, the Compassionate,

a regulatory type of literature by benefiting from

Peace be upon you O Aba Abdolla Al Hossein

he anniversary of Communications Regulatory

Authority establishment has coincided with the

efforts on creating a healthy, transparent, fair,

from the advent of his bloody rise in the noon of

The CRA had a vast number of achievements

supervision on operators via online, physical and

2011 ANNUAL REPORT

points in the ITU); purchase of equipment and

Technology Organization to be implemented;

erection of more than 50 fixed and 19 mobile

unifying the area codes of Tehran province and

stations for monitoring spectrum and qualitative

planning for other provinces which is an influential

development of monitoring from 4 GHz to 40 GHz

decision in attracting the satisfaction of the

in order to safeguard the frequency cyberspace;

subscribers as the most important beneficiaries

facilitating the coverage of radio waves in ICT

of regulatory authority and signifies the respect of

network of the country; holding tenders for

election of public radio trunk; granting licenses;

event in the management of national resources;

implementation of third operator of cell phones

actualization of 120% of state income compared

(third generation) which paves the ground for a

to Budget Act in 1389 (2010/2011)and 220%

convergent mobile network; granting license to

compared to 1388(2009/2010), and 135% in the

Post Company of I.R. Iran as the first operator

first eight-month of 1390 (May 2011 to December

of the postal sector; determination and adoption

2011) compared to the projections in Budget Act

of postal activities domain; forming a committee

and 150% compared to the similar period in 2010;

and election of an operator to grant 2nd and 3rd

full expenditure of capital credits in 2010 and 2011

operator licenses in the postal sector and create

and therefore non-refunding it, preparation and

a competitive environment for rendering better

services; decision-making for Communication

roaming services; reviewing internet distribution

Regulatory Commission and

scheme and rules; quadruplicating the Wimax

principles dominating national

accurate implementation of its adoptions; granting

subscribers in the last eight months; holding

SATRC Southeast Asia Regulators

and adoption of Object Identifier (OID) whose

chaired by I. R. Iran presidency; a thousand-fold

exploitation necessitates fundamental changes in

increase in the visitors of Iran Industrial Standard