[Case Number]: [Complaint Category] [THD Update]

MSISDN:
IMSI:
Complaint Category: Slow Connection/Unable to Connect/Frequent Disconnection/Una
ble to Browse/Unable to Make Call/No Network
Problem Description:
Date/Time of Issue:
THD Analysis:
Cell ID:
Customer Location & Address: [Lat,Lon] (Address) [with Attachment]
Daily Usage: ____ Mbyte [with Attachment]
Outage: _____ [with Attachment]
Active User Number during Time of Complaint:
Spectrum Scan: N/A
Cell Availability: OK/NOK
Call Setup Success Rate: OK/NOK
Drop Call Rate: OK/NOK
Handover Success Rate: OK/NOK
CSFB Success Rate: OK/NOK
Maximum DL Cell Throughput: +- ___ Mbps
Maximum UL Cell Throughput: +- ___ Mbps