Escolar Documentos
Profissional Documentos
Cultura Documentos
SLAC Region
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Definiciones
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Definiciones
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
0-15 das
0 1 ao
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
OOW
Requiere
validacin
de
prueba
de
compra
Entrega solucin al cliente
(centralizado o en tienda)
NO aplica
parayDOA?
HP indicar Que
nmero
de caso
el tcnico asistir al punto de
Producto
con dao
por
venta
para realizar
la evidente
revisin provocado
de los productos
reportados.
Canal para
coordinar
la recoleccin
del producto
de forma directa.
Copyright 2012 Hewlett-Packard Development Company, L.P. The information
contained
herein
is subject to change
without notice.
**En caso de ser un canal indirecto debers seguir proceso con tu
Mayorista
Contacto HP
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Linea Directa HP
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Vas de Comunicacin
Entregando esta informacin a los clientes ayudars a agilizar las soluciones de POST VENTA HP
10
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
11
Costa Rica
0-800-011-0524
(Horario Local)
Panam
001-800-711-2884
(Horario Local)
El Salvador
800-6160
(Horario Local)
Guatemala
1-800-999-5105
(Horario Local)
Honduras
800-0-123 800-711-2884
(Horario Local)
Nicaragua
1-800-0164 800-711-2884
(Horario Local)
Puerto Rico
1-877-232-0589 Local:787-474-8570
(Horario Local)
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Republica Dominicana
1-800-711-2884
(Horario Local)
Recomendaciones
Qu debo asegurarme?
Qu es el rea de
atencin al cliente?
Es el rea al interior
del punto de venta
donde se aplicara el
proceso de DOA de
HP.
Importante
Al momento de la venta no
olvide informar al cliente que
en caso de dudas o consultas
tcnicas siempre debe llamar
al Call Center de HP
En caso de DOA
siempre acuda
con el cliente al
rea de Servicio
de atencin al
cliente.
+1 800
12
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
GRACIAS!
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.