Ch. 8 QFD Template

Notes on using the QFD (Quality Function Deployment or House of Quality) template:
All turquoise cells are to be entered by the user. Other values are automatically calculated, and do not need to
Cells with red marks in the upper right corner have comments, let the mouse hover over these cells to read the
This spreadsheet is locked/protected in order to keep the cells with equations from being changed. If a cell nee
selecting the workbook you wish to unlock, click on "Tools", highlight "Protection", and select "Unprotect Sheet"
Begin with the Customer and Design Requirement worksheet.

1. Input a name for your House of Quality
2. Input each customer requirement, an importance rating for that requirement, an evaluation of how well you
competition meets that requirement.This information should be gathered from the customer and is often ref
(VOC).
3. Input the technical requirements of the process/product. These are measureable technical requirements re
along with an evaluation of the current process/product and the competition.
Next, go to the HOQ 1A worksheet.
4. Input the strength of the relationship between each customer requirement and each technical requirement
5. Input the direction of the relationship among technical requirements in the roof of the HOQ.
Finally, go to the HOQ 1B worksheet.
6. Input the desired target specification values.
The final House of Quality can be found on the HOQ 1Final worksheet.
Often this first House of Quality is followed by other matrices. For products, the product target values are transl
target values are translated into functional requirements, design requirements and key process variables. We h
ty) template:
lly calculated, and do not need to be altered.
hover over these cells to read the comments to further explain the contents of a cell.
from being changed. If a cell need to be altered, the spreadsheet first needs to be unlocked/unprotected. Do this by
on", and select "Unprotect Sheet". The sheet will then be unlocked so alterations can be made.
nt, an evaluation of how well your current process/product meets that requirement, and an evaluation of how well the
rom the customer and is often referred to as the Voice of the Customer
ureable technical requirements related to the customer requirements. Units for each requirement should be input
on.
and each technical requirement (1=weak, 3=medium, 5=strong) in the center of the HOQ.
roof of the HOQ.
e product target values are translated into parts targets, process targets and production settings. For processes, the process
and key process variables. We have included the process type in this workbook.
ed. Do this by
f how well the
d be input
ocesses, the process
Customer
Requirement #
1
2
3
4
5
6
7
Technical
Requirement #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Customer
Requirement #
Customer Requirements
Customer requirement
Technical Requirements
Technical requirement
Relative Importance (1-5)

5
5
5
5
5
5
Our Product/Service Competitor A Competitor B

5
1
1
4
1
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Our Product/Service Competitor A Competitor B

5
3
2
5
3
2
5
3
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurement Units
Measurem
ent Unit
5
5
5
5
Importance Weighting
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Our Value
5
5
5
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Competitor A
3
3
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Competitor B
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Competing
Service/Product B
Competing
Service/Product A
5
Our Service/Product
+
-
Design Requirements
Relative Importance or Weight
House of Quality for ________
Positive or Reinforcing Relationship
Negative or Tradeoff Relationship
5
1
1
4
1
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Target Specification Values

6
Our Value
Competitor A
Competitor B
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Relative Importance Weighting

###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
Measurement Units
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
5
5
5
5
5
5
5
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Our Value
0
0
0
Competing
Service/Product B
0
0
0
0
0
0
0
+ Positive or Reinforcing R
0
0
0
0
0
0
- Negative or Tradeoff Rela 0 0 0 0 0 0 0
Competing
Service/Product A
0
0
0
0
0
Our Service/Product
Design Requirements
5
1
1
4
1
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Competitor A
Competitor B

6
Our Value
Competitor A
Competitor B
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Relative Importance Weighting

###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
Measurement Units
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
5
5
5
5
5
5
5
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Our Value
0
0
0
Competing
Service/Product B
0
0
0
0
0
0
0
+ Positive or Reinforcing R
0
0
0
0
0
0
- Negative or Tradeoff Rela 0 0 0 0 0 0 0
Competing
Service/Product A
0
0
0
0
0
Our Service/Product
5
1
1
4
1
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Competitor A
Competitor B

6
Our Value
Competitor A
Competitor B
Matrix 2
Total
Relative Weight (Priority)
Functional Requirement
Relative Weight
Functional Requirements
#DIV/0!
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#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Total
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Matrix 3
Total
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Functional
Requirements
Relative Weight
Design Requirements
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Total
Design Requirement
Design Requirement
Design Requirement
Design Requirement
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Matrix 4
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Total
Key Process Variable
Design Requirements
Relative Weight
Key Process Variables
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Total
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!

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Notes on using the QFD (Quality Function Deployment or House of Quality) template:

Begin with the Customer and Design Requirement worksheet.

lly calculated, and do not need to be altered.

f how well the

ocesses, the process

Relative Importance (1-5)

Our Product/Service Competitor A Competitor B

Our Product/Service Competitor A Competitor B

Relative Importance or Weight

House of Quality for ________

Positive or Reinforcing Relationship

Negative or Tradeoff Relationship

Target Specification Values

Relative Importance Weighting

Relative Importance or Weight

House of Quality for ________

Target Specification Values

Relative Importance Weighting

Relative Importance or Weight

House of Quality for ________

Target Specification Values

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variables

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variable

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