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Luis E.

Moret
www.linkedin.com/in/luismoret | New York, NY | more
tluis01@gmail.com | 646.244.6225
Fluent Language English |System
ProcessCustomer
Relations
Spanish
|
Italian
Improvement
Management
Escalation Management &Marketing/Media
Project Management
Digital
& Social
Trends
Tracking &
Database
Marketing/
Small team
Lead Media
Specialist
Distribution
Material Development
PROFESSIONAL EXPERIENCE Analysis
ION Media, New York, NY
2014 Present
Credit & Collections Representative

Assist in all phases of credit collections and account reconciliation for customers
using OSI system portal to track updates and modifications for new and existing
credit accounts

Collect and apply between 500k 1.2 million monthly in revenue

Have reported less than 1% revenue loss as a department

Maintain records on credit updates, delinquent accounts and incomplete files


through research of existing resources provided by customers credit application (i.e.
banks/loan associations, trades/investments)

Collaborate with the departmental Director in running reports daily for review of
monetary gains and losses
LaGuardia Community College, New York, NY
2014 2014
Consultant | Administration Support Services

Project Managed and delivery lead on improving Schools recycling program.

Key Tester of dehydration system used for turning organic matter into compost in
order to reduce organic waste

Procurement Vendor Management: Purchasing of all equipment and supplies for


department

Uploaded/ Meta-tagged/Exported confidential documents for President of


LaGuardia CC on the school digital library
HBO | Home Box Office, New York, NY
1994 2012
Executive Assistant/Coordinator | HBO Home Entertainment Digital Distribution
2006
2012
Supported three VPs and Director: Marketing & Creative Services, Product
Management and Digital Global distribution

Assisted in Distributing Emmy-nominated Television & Theatrical Product to


Consumers Worldwide

Created Digital Distribution Bible for all HBO Titles released on Digital
Platforms: Hulu, iTunes, Verizon and Sony

Developed weekly Creative Review Calendar for Marketing & Creative Service
Senior Management to make DVD and projects business decisions

Coordinated Special Events for Major Title Releases (Release Event for Treme
in New Orleans)

Procurement key contact to third party vendors: Ad Agencies, Design Studio,


Public Relations (DVDs): Package Design | Digital Uploads | Expenditures
(accruals / actuals) Managed Acquisition of Video Content and Images for
Marketing & Promotional Initiatives:

Uploaded / Meta-tagged / Exported Content for Digital Library (Home


Entertainment / Merchandising)
o
Developed / Managed Spreadsheet Tracking (packaging) for major HBO
DVD releases (True Blood)
o
Tracked Creative Budgets for all HBO DVD Title Releases (for Marketing /
Creative Services)
o
Produced Reports for major 3rd-party Media Vendors (including iTunes /
Amazon / Sony)
Organized Executive Schedule , expense reports, and travel arrangement s for three

Administrator: Information Technology Operations


Direct
support
for: SVP, VP & Director of IT
1998 2006

Procurement: Purchasing of all Hardware, Software equipment for Corporate Offices

Lead in updated Software & Hardware Maintenance Contracts for major vendors
including: Apple, IBM, Microsoft, Sun Microsystems, Computer Associates

Managed Travel Equipment Program for eight offices: setting and configuring all
hardware loaner and software requests

Achieved Increase in Positive Client Feedback: Created (proactively) 1st


Customer Service Satisfaction Survey for the HBO Loaner Pool: Designed
Questionnaires to solicit valuable feedback / make improvements to program
Assistant: Sales, Marketing and Public Relations

1994 1998

Assisted in Marketing, PR and Creative Studio Services for Internal / External


Clients (Channel Delivery to Affiliates):
ESPN Sports Group; HBO Sports; Inside The NFL; HBO Boxing; Boxing After
Dark
Developed Internal / External Client Database to track usage of all studio space
accurate

Marriott International, Inc. | New York Marriott Marquis Times Square, New York, NY
1988 2008
Marriotts Flagship Venue for Corporate Events & International Groups (concurrent with
HBO)
Guest Relations Coordinator | Ensuring the Customer Experience
Front Desk Operations | Concierge | Honor Guest Rewards Program | Marketing
CRM, Customer Relations

Project Managed Support for Special Events Planning / International Sales for:
Corporate Meetings, Conferences, Special Events, VIP Engagements

Developed and Project Managed Customer Relations Training Programs for


Front Office Associates

Supported Delivery Lead International Sales / Independent Tour Wholesalers


(coordinating foreign groups)

Spanish / Italian Interpreter for Intl Groups; Prior Roles: Event Support &
Customer Relations Support
SKILLS / SOFTWARE: Keynote | Photoshop / CS | QuarkXPress | MS Office 2013,
Outlook, SharePoint | Universal Content Management (Oracle) | Oracle Client | FileMaker
Pro | Ariba Contract Database | Now up to date | MM7 Digital Library | HEAT | Brio
Query | PNet | Artesia

EDUCATION: Southern New Hampshire University, Manchester, NH


Expected 2016
Baruch College, New York, NY
BA |Psychology
The Juilliard School, New York, NY
Fine Arts
Europe)

MBA

(toured

in

COMMUNITY Participant | 9/11 Volunteer Program HBO | City of New York


Recreational Centers and Healing Through Arts
Mentor | Fredrick Douglas Academys Time to Read Volunteer | Fountain
House assisting with Mental Illness