September 6, 2016 Mr. Sal Ferro, President/CEO Alure Home improvements 1. Commercial Ct Plainview, NY 11803 Dear Mr. Ferro, We are sending you this letter to express our thanks and complete satisfaction with the outcome of our bathroom renovations. We also want to thank you and Mr. Doug Cornwell for your expedient attention in addressing the issues from our last correspondence. Once again, you have shown that Alure’s priority isto their customer. We want you to know that Alure will continue to get our highest recommendation and referrals for home renovation projects. We would like however to single out three of your employees that we feel did go the extra mile to accommodate us. When we first came to Alure this year, we did not have a specific idea of the type of design we were interested in for our renovations, so we were hoping that Alure could provide us with someone who would put us on the right path. Mr. Ken Gold not only did that, but created two incredible but different designs for each bathroom, Each bathroom, we believe, could be featured in any top design magazine. Ken was not only a talented designer, but 2 pleasure to work with as well. He also went out of his way to make sure we were completely satisfied with the finished project. We highly recommend Ken to anyone needing a top design professional. He is a credit to your company. We want to also express our thanks to Mr. Sal Vines for his understanding, patience and prompt attention to our project. Under his direction, any problems were addressed and corrected. Finally, we would like to express our deepest thanks to Mr. Bert Duenas. When Bert came to our home, It was as a quality control/troubleshooter to carrect any mistakes. Bert exhibited a total professional attitude while he was here. His pleasant demeanor and willingness to make sure that we were completely happy with the final outcome made us feel very confident that we chose the right company to do this project. In addition, we know why Sert was sent to us as his workmanship was of the highest degree. We feel that if Bert had been tasked initially to perform a final inspection of our project, it would have concluded more efficiently. In conclusion, thank you Mr. Ferro for another job well done. If we embark on any future home projects, you will see us aga Sincerely, Andrew & Laura V