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Salesforce.com Overview
Describe the software-as-a-service (SaaS) model
List and describe the different Salesforce applications
List and describe the standard Objects
Identity Confirmation (setting login restrictions)
Describe the Identity Confirmation feature
Describe the differences between logging in through the API versus the UI
Explain the concept of Login Hours and Login IP ranges
Add and delete an IP range
Describe the methods to allow access to the application
Navigation User Interface (UI) Settings
Identify specific areas of the Salesforce Home Tab
Configure Search settings for your organization
Customize the Tabs a user can access or select from Tab settings
Locate, identify, and explain the UI settings an administrator controls
Organization Administration
List what information is included in the Company Profile
List the places where Currency is specified
Describe the effect of changing your companys default Time Zone, Currency, Locale, and
Language
Describe the effect of enabling the Custom Fiscal Year setting
Create and manage letterheads and email templates
Customization
Describe a Profile
Explain what a Profile controls
List the Standard Profiles
Evaluate when to create a Custom Profile
Explain the differences between a Custom Field and a Standard Field
List the different types of Custom Fields
Set up a Custom Field
Map Custom Lead Fields
Re-label a Standard Object
List objects for which you can enable Fields History Tracking
Define the dependencies when using a Dependent Picklist
Create and modify a Dependent Picklist
Describe the capabilities of Custom Lookup fields
Create and modify a Lookup Field
Describe the capabilities of Formula Fields
Create and modify a Formula Field
Describe Roll-up Summary Fields
Create and modify a Roll-up Summary Field
Describe the elements within a Page Layout
Create and modify a Page Layout
Create, customize, and print a List view
Customize a Related List
Describe how to use Record Types
Create and modify a Record Type
Weighting
3
17
13
13
Objectiv
Weighting
5
32
15
23
10
10