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CONCLUSION
As Tony Parker became increasingly well-known, he was often asked about his
technique. How did he manage to get such a range of people to talk to him? What was the
secret?
While the interviews always remained confidential, Tony was happy to talk about how
he went about his task. Over the years he had developed his technique thoughtfully,
carefully and methodically. When someone wrote to him about his methodology, he
would send a copy of his sheet on Some very basic principles of interviewing or another
sheet entitled Some notes on what questions to ask, and how. Later he focused on the
Principles of tape-recorded interviewing which largely summarised his art. These short
documents encapsulate many of the clues towards identifying what is particularly
distinctive about the Parker approach. Hopefully, there is enough here for someone to
carry forward the Parker tradition.
Lyn Smith met Tony when she came to interview him. They kept in touch during the
last decade of his life. She suggested a book about his work and methodology. Tony
modestly cast the suggestion aside: Who on earth would want to read it? By the time he
had come round to the idea, his deteriorating health and other writing commitments
meant that it was never to be. Lyn Smith, however, can tell us more than most about
Tony Parkers methodology.
177
9 After its over, people very often say Could I hear a bit of it? Agree instantly. Then,
whizz back to about the middle (not the beginning or the end), replay about two
minutes but no more, and then switch off, saying enthusiastically That was great,
thank you very much. Dont let it run on more than two minutes, or let them decide
when that switch-off will be. This prevents them (and sometimes you) getting too
fascinated by it and overrunning in time.
10 Afterwards, at home, transcribe every word and pause and um and ah and er of it. Its
murder.
179
Indian food? How do you feel about Chinese? (Neither of which can be answered
Yes or No, remember.)
10 The purpose of detailed transcribing of tapes mentioned in Part 1/10 is not only to get
what the person said, but also to listen carefully to your own questions, to realize how
poor they were, and to resolve to try to do better next time.
11 Finally. Never ask questions for the sake of asking them. Write down before exactly
what you want to know, and memorize the list. Keep it out of sight, right until the end,
and then say Ill just check Ive asked you all I wanted to, and take it out and openly
look at it. But not at the start, ever.
PRINCIPLES OF TAPE-RECORDED
INTERVIEWING
Tony Parker
I am an oral historian who has had twenty books published in the last thirty years. I have
recently been given an Honorary Doctorate by the University of Essex for my work in
this field, and my methods are these:
1 Before I begin my tape-recorded interview I explain to the person I am talking to
exactly what I am doingwhat the interview is for, and how, if it is used, what the
context is in which it will appear. I also explain it will take between 45 minutes and 1
hour.
2 My interviews are always conducted face-to-face and person-to-person. No recording is
made without their permission and without them knowing the recorder is switched on.
3 I never interview anyone in the presence of anyone else.
4 I never use a persons real name or give a clearly identifiable physical description of
them. Similarly, all locations mentioned are changedfor example, Birmingham to
Leeds, and so on. Some people say they dont mind being identified: and if they wish
to identify themselves in a published book, that is their prerogative.
5 I never discuss or even mention what anyone has said to me with anyone else, nor do I
ever play back any part of a tape-recorded interview to other people, in public or in
private.
6 At the end of the interview, I ask the person I have been talking with if there is any part
of our recorded conversation they want me either not to use, or not use at all, and
record their answer on the same tape. If there is, I give them an undertaking I will not
use it, or alter it as they wish me to.
7 Finally, I explain that though I may not use all they have said (perhaps for example
because others have said or will say something identical), I will not put words into
their mouths or have them saying things they didnt say.
8 If anyone would like to meet me first, without commitment, before deciding whether
they want to be interviewed or not, this can easily be arranged.
ONLY LISTEN
Some reflections on Tony Parkers methodology
Lyn Smith
I first met Tony Parker in 1986 when I was sent by the Imperial War Museum to his
Suffolk cottage to interview him about his pacifist experience in the Second World War.
Like so many of those who have met Parker through his work, I remained in touch and
we became good friends.
Over the years we had many discussions about our mutual interests in interviewing
and the crafting of books from interview material, and I had often suggested a book about
his work and methodology. Parker eschewed this proposal with his usual humility
Who on earth would want to read it?until May 1996 when he wrote saying that he
was now more receptive to the idea. How about a collaboration?
Im getting such a steady stream of enquiries now about interviewing and
transcribing and editing and How do you do it? questions that it seems to
me there might well be room for, and an interest in, a short(ish) book for
oral historians manquparticularly in schools where theres a growing
interest in projects based on it
We agreed that I should interview him on the different phases, transcribe and edit to a
first draft, Parker would then give the final edit and I would write it up. His deteriorating
health and pressure of his ongoing workhe was finishing his book on Studs Terkel and
interviewing for the putative doctors book as well as organising this anthologymeant
that the project was delayed. His death put the seal on it.
Tony Parker did, however, set out his basic principles of interviewing which have
been given in the preceding chapters. Oral historians, in the main, would accept these
pointers as sound advice: the importance of open-ended questions, of listening and not
interrupting, the total respect for the interviewee and so on. But this was only part of the
process: his aims were always directed at producing books forged out of the interview
material. These achieved critical acclaim and popular success. Parker would argue that
there was no secret to his success, that anyone could do it. Why werent they doing it?
But this is to underestimate the sheer perfectionism he put into his craft, his meticulous
preparation, interviewing, editing and writing skills, as well as an idiosyncratic approach
and his level of motivation. These were the attributes of his work which led to the
accolade: He was the greatest oral historian of our day.1
Preparation was paramount, and Parker would read extensively about his topic.
Working with offenders, for instance, he would obtain every Home Office pamphlet
1 Obituary, TheTimes, 11 October 1996.
relating to a particular offence and he would know every statistic. Having identified key
people in the field, he would contact them asking for their help or advice. The same was
true of work he did in the United States or the Soviet Union. The important thing was that
by having names and organisations behind him, he established his credibility as a serious
writer with a serious purpose, not just another journalist wanting a sensational story.
Information was equally important as interviewing started. This was not only out of
respect for the informant, but for getting the balanced view he always sought, or for
following up clues and themes which had unexpectedly emerged and needed expansion.
It was this concern with solid, meticulous preparation and ongoing research which made
his books so comprehensive in the range of voices he presented.
Once the ground had been prepared, lists of would-be informants made out and
permission obtained to interview, Parker would then if possible meet the informant
beforehand for a preliminary meeting. If this was not possiblefor instance, interviewing
in American prisons, or working in the Soviet Unionthen a well-briefed intermediary
would prepare the ground. Parker made it clear from the start that no money was
involved. His aim was to achieve a position of absolute trust and mutual respect between
himself and the informant: also he felt that if people were paid they might be tempted to
exaggerate, or invent. He needed to convince the informant, whether an offender or
otherwise, that he was coming to meet them on absolutely equal terms, in a spirit of
openness with no preconceived ideas, and not judging him or her in any way. The
moment that cheques or money became involved that was undermined.2
Parker would always carefully explain his procedure. Informants were always assured
of complete confidentiality: no one but he would know their real names and that any
description would be altered to avoid identification.3 He also guaranteed that on
completion of the book the tapes would be wiped clean. These assurances would be given
on the tape at the start; at the end he would ask them, again on tape, if there was anything
they had said that they wanted taken out or changed, or anything added. He would tell
them that the interview would last just one hour and give some idea of how many times
he would like to see them. He would also make it clear that until he had gathered all his
material, he could not guarantee that they would feature in the book at all. As Margery
Parker explained:
His main concern was to put them fully in the picture and not take
advantage of themto use them and then disappear. He would give his
address and telephone number and offer that if they wanted to keep in
touch, hed be pleased. This often happened and many of those
interviewed became good friends. Others, the sex offenders, for instance,
would telephone from time to time, especially when they were having a
bad moment It wasnt exactly counselling, but like a friend ringing a
friend. Hed make cheering noises down the phone OK, do you want me
to come and see you then? or Shall we go and have a talk somewhere?
2 An exception to this would be The Courage of His Convictions when Tony Parker insisted on
equally sharing the fee of 1000 with Robert Allerton.
3 Once Margery Parker became involved with transcribing, Parker would qualify his promise of
confidentiality by saying that only his wife and he would hear the tapes, but only he would know
their true identity.
sessions were always stopped on the hour. His style was so relaxed that people often
thanked him for an interesting conversation.7 But his interviews were more than this; he
knew his subject inside out and aimed to give a voice to people who were never heard,
social pariahs often who seldom had the chance to express what they felt inside. He was
out to demolish stereotypes: of offenders, soldiers, Russians and Americans. He was
looking for the essence of each person and to give them opportunity to express that
essence. In order to achieve this, and to do them justice he had structured the interview
his virtuosity was the unobtrusiveness of this.
Anyone engaged in in-depth interviewing of this type will understand the challenge of
remaining fully engaged, attentive and sympathetic, yet at the same time keeping the
necessary distance and objectivity if one is to perform effectively. Parker perfected this to
a fine art.
Given Tony Parkers commitment to wipe the tapes, there are few left. I have heard
the first few sentences of one surviving tape: this is a good example of his warming-up
skills. The anonymous interviewee is young and nervous. He starts by asking her What
are you doing? She tells him. What were you doing before that? and then And before
that? How long is this going on, one wonders. But it becomes apparent that the young
woman is realising that he is really interested in her and what she has done right back to
her school days. This is a serious interview and she has to think about it. And she does:
the flow starts and its going somewhere. Although you no longer hear Parkers voice, he
is there: quiet, empathetic, just listening.
There is little doubt that being an excellent listener was one of Parkers great
strengths. As for silences, he would say that the silences were often more informative
than what was said. He would relish moments when people fell absolutely still. He too
would stay silent, and this pregnant silence would grow.8 He would listen and watch
their every expression and gesture and these would come back to him as he later listened
to the tapes, and the silences would nourish the books along with the words.
The importance of Tony Parkers personality as a factor in his success as an
interviewer cannot be exaggerated, as Margery Parker explains:
Tony had this extraordinary ability to tune in very quickly to somebody
and to strike up an affinity. I think he made tremendous eye contacthe
had a very direct lookand was able to convince people that he was
seriously interested in them and what they were going to talk to him about
was of value. He convinced them that they could trust him absolutely if
the revelation was going to be in any way intimate, and that he would not
be shocked whatever they said. I always thought he had a lot of the
Quaker concept of concern. There is no doubt that some of the appalling
things they had done left him feeling very sad and upset, and he would
feel concern for the victims, but beyond that he felt profound compassion
for the offenders. Somehow by sheer force of personality, this was
conveyed to those he interviewed.
He would say that his greatest asset was his ordinariness: he wasnt
7 Tony Parker in conversation with Lyn Smith.
8 ibid.
very tall, he wasnt all that strikingly good-looking, he hadnt got a posh
accent, he hadnt got an academic educationwhich he always felt a
tremendous asset. He would always say that the important thing is simply
being able to convey to people that you are genuinely interested, and he
was interested, and I think this was the key. He wasnt just another
interviewer coming upof course, men in prison would have been
interviewed hundreds of timesand he was a man who really wanted to
listen to them; and he could listen.9
Over the years, Parkers interviewing technique was honed into an art. It was part of the
whole process that he thoroughly enjoyed and would speak with delight of the
astonishing things he heard, and many surprises.10 But it was an arduous stage: the
sheer amount of interviews done for any one book meant a huge cost in terms of travel,
time and money. He would spend fifteen hours, spread over several weeks, with some of
his informants. The interviews for Russian Voices involved five visits to the Soviet Union
and involved 141 people and 230 hours of tape. When interviewing for The Frying Pan,
he lived in Grendon Underwood Prison for three months, gathering 200 hours of taped
conversation. Yet this, he maintained, was the easy part. The really hard work was ahead.
The first stage in writing the books was transcribing the tapes. Over the course of
twenty-two books the system varied. Parker transcribed all the early books dealing with
offenders. From The People of Providence onwards this task was passed to his wife and
associate, Margery, who was involved henceforth, sometimes for part of a collection with
Parker transcribing anything he deemed ultra-confidential, and other timesBird, for
instancethe entire range. Most original transcripts, like the tapes, have been destroyed,
but one sample transcript shows every um and ah has been faithfully recorded
together with signs for short or long pauses. Parker would then select from the full
transcripts, listening all the while to the tapes reminding himself of little characteristics of
behaviour, and redraft. At one point he experimented with a very laborious method of
reading off his selection from the original interview onto tape which Margery would then
transcribe. He would then work through it, listening again to the original tape, annotating
where necessary, and writing up another draft. Whatever the system, the final version was
the result of numerous journeys through the original interview. It was a very timeconsuming stage to which he had a down-to-earth, workmanlike approach but from
which he gained great satisfaction and enjoyment.11
Getting the voice right was crucial. Parker strove always to be faithful to the language
of the informant being well aware of the distortion which can occur when the spoken
word is constrained in forms of written prose. Hed edit things out, and change the order
but he was always concerned to keep the original integrity of the voice, never
overshaping or inventing things that had not been said for the sake of flow. He would
speak as he wrote, using italics to indicate unexpected emphasis. Punctuation was almost
sacred to him and many an inexperienced editor has been taken to task for daring to alter
9 Margery Parker, interview with Lyn Smith, 11/12 June 1998.
10 Tony Parker in conversation with Lyn Smith.
11 Margery Parker, interview with Lyn Smith 11/12 June 1998.
one comma: a comma, after all, meant just thata pause. He was particularly concerned
with getting accents correct, resorting sometimes to phonetic spellings. Over the course
of his twenty-two books he was challenged with Scottish, Irish, various English dialects,
American and the halting English of an English-speaking Russian. His artistry was
conveying in words not only the integrity of the original speech but the deep emotions
anguish, regret, lossthat he had shared during the intimacy of an interview.
One of Parkers most cherished skills was that of editing: of selecting and of shaping
his oral material into something readable and of just the right length that it left the reader
wanting more. It has to be remembered that throughout the whole process of
interviewing, it was the written result which was his goal. It was a pattern, a structure, not
a storyline he was after and given the variety of projects he worked on there were few
rules to follow. Parker had no role model; his style was entirely his own invention.12
Each book presented a fresh challenge. The Unknown Citizen was regarded by Parker
as his greatest challenge because Charlie Smith was uneducated and uncommunicative
with hardly any insight into himself: repeatedly in troublethey go over and over
again to prison, come out, get into trouble and back again.13 Parker set out to present him
to the public, not as a wicked offender, but someone who was victim of his own
upbringing and circumstances. Because Smith was so inarticulate, there is more of Tony
Parker in this book than any other.
With books dealing with a range of people, he gave a deal of thought to juxtaposing
people and grouping them into a shape and structure. If he got this right, he felt, then
readers would not only be kept fully engaged, but they could make their own judgements
on the basis of what was being said, without any analysis or commentary. He always
maintained that the shape would grow out of the material itself, but it sometimes took a
great struggle to get his pattern, as he called it, worked out. Often a few voices would
have to be discarded because they did not fit the pattern which had emerged. He called
this process composing. Music and writing were inextricably linked for Parker and
symphoniesBrahms and Beethoven, in particular; Shostakovich for Russian Voices
very often would give him the dynamics of a book. As Margery Parker explained:
You always knew when something had gone rightthat hed found what
he had been groping for because youd hear a great yell. Hed emerge
looking completely wrung out at times, but if it had gone well, then he
was on a high and ready to have a drink and relax.14
Tony Parker always strove to put the reader in the picture, and became a very skilled
pen-portraitist describing the informant in his or her setting. Because of his promise of
12 In his work with offenders Tony Parker was, however, influenced by: the psychiatrist Anthony
Storr, the criminologists Terry Morris and Trevor Gibbens, and Douglas Gibson, a prison governor.
Paul Stephenson, a BBC producer, was an early influence on his interviewing style. George Ewart
Evans and Studs Terkel were inspirational rather than influential (Margery Parker) on the oral
history dimension.
13 Tony Parker, The Unknown Citizen, London: Penguin, 1966, p. 11.
14 Margery Parker, interview with Lyn Smith, 11/12 June 1998.
confidentiality, he would change the height, hair and eye colour, but always tried
faithfully to reproduce body language and behavioural characteristics. I have seen a few
of his resource books which contain some very detailed observations of people and places
which were later used. Parker obviously gave a deal of thought to these: determined to be
faithful to the person and setting, yet at the same time adhering to his principle of
confidentiality. If one looks through his range of books, it is apparent how, with
experience, he hones these pen-portraits to economic perfection.
Writings got nothing to do with talent or gift, and everything to do with loneliness,
determination, application and sheer graft, he wrote to Mary Loudon.15 Although tributes
have been paid for his elegant prose,16 Parker was not a confident writer. Although he
had been writing poetry and prose since his youth, and could turn out a first-rate article,
radio or TV play at will, he preferred to describe himself as a channel of
communication.17 But over the years he became a very accomplished writer, increasingly
confident about allowing his informants to speak for themselves with the minimum
description, intrusion or commentary. Just as he shunned commentary or judgement
during the interviews, so he resisted putting his views into the books. His aim was to
introduce readers to his people, listen to them and let readers make their own judgements.
On the whole, Tony Parkers books have received critical renown and popular success.
But he does have his critics. One criticism concerns the lack of commentary or viewpoint
in his books. As many see the strength of his work in the quality of the raw voices which
are presented, so other critics have criticised him for his open-minded journalismhis
refusal to pre-judge all too often means a refusal to have an opinion on anything18
Anyone who knew Tony Parker will vouch for his strong opinions. He was a convinced
socialist, atheist and pacifist who never shirked making his views plain in discussions, on
platforms and in the alternative press. It is surely all the more remarkable that he sought
the role of silent witnessa real agent of epiphany as he was once described.19 True, he
does make great demands on his readers who are forced to think for themselves about sex
offenders, murderers, thieves and con-men, very often having to come to terms with
themselves and their prejudices in disturbing ways. Also, although he is more obviously
present in his early books such as The Unknown Citizen and A Man of Good Abilities, his
presence is there in all his books. John Banville was spot on when, reviewing Life After
Life, he wrote:
but he is a very cunning writer. By means of arrangements and pattern,
rhythm and tone, even of punctuation, he achieves an extraordinary
narrative tension. He knows exactly how to place things, so the reader is
carried along from one sly revelation to the nexthe is as little present in
this book as is possible to be, but that does not mean he is off paring his
fingernails.20
As we have seen, once the book is finished, in keeping with his pact of confidentiality
with his informants, Parker wipes all the tapes and the original transcripts are shredded.
This has dismayed oral historians. As Margaret Brooks, at the Imperial War Museum, has
explained: Historians who erase their oral history recordings are equivalent to those who
might find some unique written documentary sources only to destroy them after taking
notes exclusively for themselves.21 Peter Harts concern is that where no checks could
be made on the original tapes, material could be construed as works of fiction.22 In our
several discussions on this topic, Parker would vigorously defend his stance and would
not hear of an alternative such as placing the tapes, under restriction, in a safe archive.
Secure anonymity and confidentiality, he felt, were the key to people trusting him.
Without this guarantee, he strongly felt that people would not be so open and revealing of
themselves. He therefore had no compunction in wiping the tapes and destroying the
original word-for-word transcripts. As for criticisms of not working in the interests of
oral history he would reply: This is what I do and what I want to do, and if it doesnt fit
in with any neat methodologyno problem for me.
Although Parkers work was greatly respected by members of criminological research
establishments and academe, he did receive some criticism from these institutions, as
Margery Parker explained:
Some of them thought he had a very unscientific way of going about
things. I know some people criticised him for not adding graphs, which
made him fall about laughing. Others would argue that he should organise
his interviewees in a really scientific manner with scientific sampling. He
would say Im not writing a scientific paper. If I worked for the
Department of Criminology, yes, I would, but Im not doing that. Im not
appealing to scientists and academics. Im trying to get through to your
ordinary everyday reader who doesnt know anything about statistics and
doesnt want to know.
Tony saw himself as the man in the street, presenting another man in
the street, to the man in the street. To judge him from the viewpoint of
academic research is just to miss the point completely. His dream was that
he would open up perception, that if people listened to these offenders and
saw them as real human beings and not stereotypes, it would somehow
help a more liberal and understanding attitude develop towards them.
Later, he felt that this was too optimistic, that his books had no effect at
all on the general population. But when he died, I received many letters in
which people said that they had changed their views through contact with
his work.23
21 Margaret Brooks (Keeper of the Sound Archives Department, Imperial War Museum)
Methodology for Oral Archives, in A.Seldon and J.Pappworth (eds), By Word of Mouth, London:
Methuen, 1983.
22 Peter Hart (writer and interviewer for Sound Archives, Imperial War Museum) in conversation
with Lyn Smith.
23 Op. cit. (Margery Parker, interview with Lyn Smith, 11/12 June 1998).
Finally, it is the genre itself which has come under attack: find an interesting topic, get
people talking into a tape recorder, copy out what they saytheres your book! OK, do
it! was always Parkers response. It was his total dedication to his project and
informants, the perfectionism in all stages of his idiosyncratic methodology which made
his work so outstanding. Tony Parkers legacy is as guide, exemplar and inspiration to all
of us working in the field of oral history. As a respected and successful writer, he was
genuinely mystified why more people werent working in the same genre and would
often throw out the challenge: If I can do it, anybody can. Theres no mystique, just hard
graft and application. Is anyone listening?