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 Removals & Storage
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 News
No: 427 February 2010 www.bar.co.uk
FROM WATFORD

This month:
Editors Column 6
Industry News 6-15
Legal victory for HGV driver
2010 a year of opportunity?
Pearsons invests
Specialist HGV TruckNav launched

S
UK housing market update truggling through the unfamiliar snowy
BAR News 16-29 wintry conditions into Head Ofce here
Standards-based membership brieng in Watford in the early weeks in January,
it was noticeable that the Highways Agency,
BAR website guide
despite reported shortages of road-salt for
Five years of OFT codes spreading, had done a decent job keeping open
Getting in the trade press the M3/M25/M4/M40 routes. Not only that, but
The case for standards-based membership the unusually low levels of general trafc made
Product of the Month the journey on the whole no more burdensome
than normal. We hope that your own areas of
CMG News 30
business were not too badly affected by the Big
Prole: Kevin Mack Freeze. However, we were all saddened to learn
Training News 32-36 of the tragic death of Mr Ben Murray, a driver
New Driver CPC courses for removals of 30 years service with White & Co in Forres,
Morayshire, who died in a blizzard while on the
Busy year for BARTS Mobile Training Unit
way to his work. Our condolences are extended
European News 41-46 to his family and colleagues on this tragic event.
Council of transport ministers conclusions Featured in this months Removals & Storage,
Road safety in the EU on page 16, is the updated brieng document
regarding the BARs strategic move to
TRANSPark online service
standards-based membership for all new
European Electronic Toll Service members applying to join the Association from
Letters 49 May 2011 onwards, and for all members,
People News 49 regardless of their main areas of activity, from
January 2013. If you have not already done so,
And another thing ... 51
please take the time to read this important
Competition 51
paper with care, and the documents on
Articles 52-61 standards-based membership that were
A Distant Sale: Part two featured in Januarys R&S (re-printed from
New member prole: Guardian October due to the postal strikes at the time)
Insurance risk and bring any questions to your Area meetings.
Direct Debit for storage businesses The brieng document on the initiative sets out
in further detail the clear benets which, it is
Legislation update
rmly believed by the Board of Directors, will be
Diary Dates 63 gained by members from this move to mandatory
Photo of the Month 64 standards for all.
Memberships 65 Dont forget that the deadline for entries to
Feature Schedule 65 the prestigious 2010 Domestic Mover of the
Year competition is 19 February, so you will just
have time to get your entry to Head Ofce if you
have not already done so. The announcement
of the winner of DMOTY, and for the 2010
Commercial Mover of the Year (CMOTY), will
On the cover: The ofcial end to the UK recession.
take place at the Gala Dinner at the BAR annual
conference at the Bristol Marriott Hotel on
15 May 2010. Preparations for the conference
are well advanced and bookings are now
being taken, so it is best to book sooner rather
than later. The ever-popular BAR Annual Golf
Challenge also gets underway on Thursday
13 May, the day before the conference begins,
at the Marriott St Pierre Championship Course
near Bristol. Booking details can be found on
page 19, and only thirty-six entries to the
St Pierre heat of the challenge are permitted
so, once again, dont wait too long to make
your application.
Following the very successful launch of
Young Movers last November, the Group are
set to meet again. BAR Young Movers is open
to anyone who works for a BAR member and
is in their 20s and 30s. The next event will
provide everyone with practical business advice
to help win new business, understand and
promote the OFT Code of Practice, and how
better to manage risk in the workplace. On
Wednesday 17 March 2010, the Group will
meet at Head Ofce here in Watford, with a
business session followed by lunch and a chance
to network with other movers, followed by a
Murder Mystery afternoon. Everyone should
be away by 3.30pm, so this is an ideal chance
to get involved with this exciting new group,
benet from rst rate business advice, and
have a bit of fun as well. Full details can be
found on page 50 .
January 11 saw the launch of the new BAR
website, a greatly enhanced commercial facility
that offers the ability for consumers to get online
estimates at the click of a button. Copies of
the newly published Model BAR Terms &
Conditions can also be found on the members
area of the new BAR website. Members are
reminded that full support mechanisms are
available by e-mailing commercial@bar.co.uk,
or call 01923 699483.

The British Association of Removers

Contact Details: Editorial
Contribution on all aspects of the Removals & Storage industry
are welcomed, together with photographs if appropriate.
Please contact The Editor, Steve Jordan:
Tel: 01908 695500 Fax: 01908 690099
Email: rands@thewordsworkshop.co.uk
By post: Removals & Storage, The Words Workshop Ltd
26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD
Contact Details: Advertising
For all enquiries and bookings, please contact Marianne Lee:
Tel: 01908 695500 Fax: 01908 690099
Email: marianne@thewordsworkshop.co.uk
Deadline: The booking deadline for all display advertisements is
the 10th of the month preceding publication.
Removals & Storage is subscribed to by members of the British Tel: 01923 699 480
Fax: 01923 699 481
Association of Removers in the UK and Overseas.
E-mail: info@bar.co.uk
Subscriptions: Additional subscriptions are available from BAR
at: Tangent House, 62 Exchange Road, Watford, Hertfordshire President: Matt Purdie
WD18 0TG. Tel: 01923 699 480 Fax: 01923 699 481 Director General: Stephen Vickers
E-mail: info@bar.co.uk. Current annual subscription is 36.00 in Company Secretary: James Falkner
the UK and 60.00 overseas. Editor: Steve Jordan
Assistant Editor: David Jordan
Disclaimer: Opinions expressed in Removals & Storage are not
necessarily those of the British Association of Removers, or of News Editor: Nikki Gee
Features Editor: Charlotte Freestone
its publisher.
Removals & Storage is designed on behalf of
All rights reserved: No part of Removals & Storage may be The British Association of Removers by:
scanned, reproduced, stored or transmitted in any form without I Like. Tel: 01908 675854, Email: talk2ilike@btopenworld.com
the prior written permission of the publisher. (To contact R&S, see details opposite.)

February 2010 Removals & Storage 5

 Industry News

THE
Fuel duty is
Editors
COLUMN
counter productive

A
s I write, I hear that the UK is ofcially out of recession. Hurray!
At last we can breathe a little more easily in the sound
knowledge that growth is upon us. To be fair we have had a
few early signs of recovery with the number of mortgage approvals on
the way up and unemployment taking a dip last month. Its early days
but good news nevertheless.
One important thing to do this month is to get your DMOTY entry in
to BAR by 19 February. One statistic reported in this issue is from John
Luxford, DMOTY winner 2009, who said that 59% of his customers
said that his company being the winner of the DMOTY had inuenced
their decision to use his company. What better recommendation could
there be!
Theres lots more of course in this issue including, now that the new
BAR website has gone live, the last Website Guide, this time looking
at how the Broadcasts facility works. We also have more information
about the proposed standards-based membership and a taster of the
BAR conference with a prole of Rachel Elnaugh, well known from the
BBCs Dragons Den and as the woman who started Red Letter Days.
Well have more about the conference in March and April.

T
Assunta Mondello, a fellow journalist who many BAR members will he Chartered Institute of
know from Expatriate Adviser and other magazines, died recently. Her Logistics and Transport in
colleague, Helen Elliot, was so distraught that she asked me and a few the UK (CILT) says that the
other friends to break the news for her. Assunta was killed in a tragic Chancellors Pre-Budget Report
incident in which her husband and two children also died. An electrical conrmation of yet another above
fault in their at caused poisonous fumes to be emitted that then got ination increase in fuel duty is
in to their air conditioning system. Assunta, Pierre (5) and Claire (3) counter productive in its penal
died in their beds; Fabrice died later in hospital having never regained impact on the logistics and
consciousness. Shocking! transport sectors of the economy.
Finally, and thankfully on a happier note, Happy New Year to all our CILT says that raising fuel costs
Chinese readers. We welcome the Year of the Tiger hopefully. in such a way constitutes an attack
on fundamental and essential
Steve Jordan business operations and will not
assist economic recovery but more
likely impede it.
CILT Chief Executive Steve Agg
said: Diesel fuel, quite literally
ensures that the wheels of the
economy go round. No goods or
services have value until they are
delivered to the customer and
diesel is responsible for powering
virtually all of those deliveries.
Yet the government has chosen to
increase fuel duty by 16% between
last December and next April.
Such a policy impedes our ability
to develop the economy by
imposing unnecessary cost
increases on both the sector itself
and the rest of the economy which
depends upon it.
He continued: The movement
of goods by commercial vehicles
is a basic and essential business
operation and, far from persistent
increases in fuel duty, we should
be looking for a fairer and more
equitable means of taxing legitimate
business activity. The government
clearly has a massive problem and
needs to raise money and reduce
debt. Increasing taxes on the
delivery of goods is not the answer.

Drivers honoured
Mark Naseby, from Britannia
Leatherbarrows, has been
awarded the prestigious IRU
(International Road Transport
Union) Diploma of Honour.
The award is given in
recognition of drivers who
through their safe driving,
loyalty and example are
considered to be a credit to the
industry. As such, they are
expected to have driven
commercial vehicles at least
600,000km without incident or
accident. Mark has worked for
Britannia Leatherbarrows for
20 years and has neither had an
accident nor gained points on
his licence.
David Trenchard, Managing
Director of the company,
presented Mark with his award
at the companys Christmas
party. The Diploma of Honour
also went to Mick Babbidge who,
on reaching his 65th birthday,
retired as a full-time international Mark Naseby (right) Mick Babbidge
driver.

6 Removals & Storage February 2010


HGV driver secures
signicant legal victory
A
County Durham HGV driver, who was
left with serious injuries after his
vehicle overturned in high winds, has
claimed the end of a legal battle against his
former employer as a signicant victory for
the safety of drivers everywhere.
Brian Young, 54, from Chester-le-Street,
sustained a compound double wrist fracture,
shattered ankle and shin, and lacerations to
his face after his lorry overturned in strong
winds in February 2008. He enlisted the help
of Rachel Di Clemente, an industrial injury
expert, to take on his former employer who
had eight HGVs in total turn over in high
winds that year.
Mr Young was driving a 15ft high HGV loaded
with empty plastic bottles from Consett to
Bells Hill, near Glasgow in February 2008. As
he headed north on the A68 his lorry was blown
over into a stone wall and he remained trapped
in his cab for some time before being found.
Mrs Di Clemente said the vehicle was too
light and that the rm should not have sent
drivers out to work that day. She secured an
86,000 out-of-court settlement for Mr Young,
and said it was a signicant conclusion even
though the company did not admit liability
for what happened. She said: This will force
haulage companies to recognise their duty to
protect HGV drivers and members of the
Nostalgic
Christmas
W
hat to give at Christmas is an annual problem.
But this year White & Co. met the challenge by
giving its customers a small piece of moving
nostalgia. Few people alive today will remember the days
when these forerunners of modern shipping containers were
a key asset for intermodal transport. Although there are, no
doubt, some still lurking in warehouses around the world
still providing a valuable storage function. Whites used
containers like these for road, rail and coastal shipping until
the 1930s and the original, full-sized version of this limited
edition model is still in excellent condition today.
Legal victory
... will force
haulage companies
to recognise their
duty to protect HGV
drivers and members
of the public in
hazardous weather
conditions.
public in hazardous weather conditions. The
weather had been terrible that month and
there had been several deaths on UK roads as
a result of high winds the entire country had
been battered by gales.
Mrs Di Clemente continued, This claim
was a difcult ght but it was worth pursuing
Mr Young was trying to earn a decent living
when he was exposed to a risk which would
have been unacceptable in any other area of
work. Weather is a hazard which is guarded
against in other industrial situations, such as
employees slipping on ice, or construction
workers carrying out work at height in high
winds. There is a widespread misconception
that employees working behind a wheel enjoy
less protection from health and safety imposed
upon employers.
Mr Young said: I will never work again as
a result of my injuries but this was never
about the money to me. I wanted to highlight
the dangers posed to haulage companies in
high winds and want to prevent similar
accidents from happening again in the future.
The risks posed to the drivers themselves, not
to mention other road users, are huge. I am
lucky to be alive but others were not so lucky
haulage companies must put the safety of
their drivers before making money when
conditions take a turn for the worse.
Dreaming of a Whites Christmas?
Industry News
The Transport
Managers and
Operators
Handbook 2010
T
he Transport Managers and
Operators Handbook 2010 is the
denitive one-stop reference source
for the haulage industry and contains all
the key updates and legislative changes,
including information on anti-fraud
measures, digital records and graduated
xed penalties.
The 40th edition of this bestseller is the
guide for anyone in the road transport
industry and provides transport managers,
eet operators and drivers with an
authoritative and comprehensive guide to
the rules, regulations, and best practice of
road freight operations.
This new edition includes information
and guidance on all recent changes in the
transport industry including; a new chapter
on intermodal transport, changes to operator
licensing fees, new rules on the driver CPC
and different tachograph recording systems.
Further contents include licensing;
professional competence; working time;
record keeping; tachographs; driver testing;
vehicle registration; insurance; road trafc
law; employment law and training; weights
and dimensions; construction; type
approval; vehicle lighting and marking;
vehicle inspections and maintenance;
safety; loads - livestock, food, abnormal,
projecting, dangerous, explosive and waste;
eet care and light vehicles; rental, hiring
and leasing vehicles; fuel efciency; mobile
communications; the environment; business
management; services; international
haulage, and intermodal transport.
The book is written by David Lowe and
costs 55* (available from any bookstore,
ISBN: 9780749456924).
*You can probably get it for around 35.00 on the Internet.
February 2010 Removals & Storage 7
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Is 2010 to be
a year of
opportunity?
The CBI comments on
prospects for 2010
R
ichard Lambert is the Director General
of the CBI. As 2009 turned into 2010 he
offered this sober but not altogether
discouraging comment on the current economic
and political situation and the commercial
outlook for the coming year. He said that this
will be a year of exceptional challenges for
businesses in Britain. Looking 12 months
ahead, the risks and the opportunities both
seem strikingly clear.
Risks rst: One is that the international
banking crisis is far from resolved. Conditions
at UK banks have improved signicantly
since the summer, with a sharp rise in their
key capital ratios. But there could be more
aftershocks to come from the global credit
crunch; the process of regulatory reform has
hardly begun; and the transition to more
robust funding structures is likely to be both
slow and expensive. In the meantime, net
lending to companies is still shrinking, and
business investment remains very weak.
The second big risk lies in the poor shape of
the public nances. The government has not
yet established a credible path back to scal
stability for the UK. The longer this is delayed,
the greater the threat to long-term interest
rates and sterling. Everyone knows that
painful decisions are going to have to be made
sooner or later about public spending and
tax. But the timing and shape of these moves
remain unclear and that is another signicant
concern for business.
Everyone knows
that painful decisions
are going to have to
be made sooner or
later about public
spending and tax.
The other big risks are to do with more
general economic and political worries. To
judge by an analysis of economists forecasts,
the level of uncertainty about the outlook for
growth is still very high. And we are already
in that frustrating period in the run up to a
general election when policies are set by opinion
polls, and politicians are unwilling to look much
further ahead than the ends of their noses.
But then there will also be opportunities in
the year ahead. We will have a new and re-
energised government by the summer, with
we hope the authority to take the decisions
necessary to reshape the public nances. The
CBI Director General Richard Lambert
debate about the future of the banking system
will move on from political point scoring
around bonuses to much more important
questions about reserves and liquidity.
Meanwhile, business conditions are now
stabilising after a terrible 12 months. He said
that many businesses he talks to are still
worried about the possibility of a double dip
recession, and what that would mean for jobs.
While another setback cannot be ruled out,
the more likely outcome is that the economy
will bump along the bottom for a little while
before starting a fragile recovery driven by
higher exports, renewed investment in working
capital, and a slightly stronger pattern of
domestic consumption.
The second half of this year might produce
rumblings in the public sector, if the new
government begins to get a grip on the spending
side. But with a bit of luck, it could also see
the start of better times for the private sector.
If 2009 was a year when many companies
were preoccupied with survival, 2010 may be
a time of opportunities for those with the
resources and foresight to grasp them.
The message is that the UK does indeed face
big structural problems but with sufcient
determination they can be largely xed within
the lifetime of the next parliament. At the same
time, the job of political and business leaders
is to focus relentlessly on those policies that
will enable a different and more sustainable
pattern of economic growth for the future
education and skills, enterprise and innovation,
competitive taxes and exible labour markets,
private sector investment, trade growth and
open markets.
Getting all this right would make 2010 the
year in which unemployment passed its peak,
and the UK economy began to reshape and
rebuild itself.
Industry News
Online ling of
VAT returns
By Wellers
T
he government is moving forward
with the plan to implement online
ling for most business tax returns.
The next phase of this is to require
businesses to le their VAT returns online
from April 2010. This requirement will
apply to all businesses with an annual
turnover of more than 100,000, which
means that your business may be affected
by this change.
The rst return that will be affected by
the new rules will be the return that
commences after 1 April 2010, and this
must be led online and paid by electronic
payment, which includes BACS, Billpay
and Direct Debit. BAR members would be
wise to start thinking about how they
intend to move to online ling for VAT in
the run up to that date.
Companies need to register for VAT
online prior to April 2010 in readiness.
This is a fairly simple process, but to do so
members will need the last VAT return
they led, and the date the business
registered for VAT, which is shown on the
VAT registration certicate. Information is
available from HMRC VAT advice line on
0845 010 9000.
In future VAT liabilities will need to be
paid electronically. This can be done through
Internet banking, or a wide variety of
other ways that allow electronic payment.
The simplest method is to set up a Direct
Debit authority under which VAT is collected
three working days after the due date for
each return.
Companies have an extra seven days to
le returns when using the online service,
so returns are due on the 7th of the month.
This means VAT would normally be paid
between the 10th and 12th of the following
month after the normal due date for the
return.
More details about online payment
methods can be found at www.hmrc.gov.
uk/payinghmrc/vat.htm, including details
of how to register for Direct Debit after
registration to le returns online.
For more information members should
contact their accountant or the BAR
Professional Adviser Panel member, Wellers.
Information courtesy of Wellers
February 2010 Removals & Storage 9
 Industry News

More royal moves Snow thanks

A
fter the photo published in
Novembers issue of R&S of
a Whites vehicle emerging
from Windsor castle, heres
evidence of more royal movements
from the company and this was
just one of them that they were
allowed to photograph. This time
its Edinburgh castle. Again R&S
is not allowed to say who was
moving what, to or from where.
But no matter, the photos are
Whites vehicle outside Edinburgh castle
TRADE REMOVAL SERVICES
Weekly shuttle service by Road
great. Thanks to the accomplished
photographer Simon Swales from
Whites Dunfermline branch.
Simon also won the BBC Country
File photography contest and had
his photo printed on the BBC
calendar. Great job!
Whites has also recently become
the rst nationwide company
to secure the storage standard
BS EN 14873 at all of its
warehouses.
With half the UK crippled by
snow, ice and freezing
temperatures, January was a
trying time for the moving
industry. However, according
to a selection of customers
thankful reports given to
Referenceline, BAR members
are still providing a service
that is, by any standards,
above and beyond the call of
duty. Congratulations to
everyone involved for their
dedication to duty and thanks
too to Referenceline for letting
R&S know.
Thanks to Clarks of Amersham who made
a pretty stressful move (18th December,
snow, ice, car breakdowns ) seem really
OK. The team was polite, cheerful,
incredibly hard-working right into the
evening we were very impressed and
wouldnt hesitate to recommended them.
Clarks of Amersham
The removal men, Steve and Derek
worked so very hard in icy conditions.
Their day started at 8:00am and did not
nish until 8:30pm. They were helpful
and pleasant in all that time even though
they must have been tired.
Clarks of Amersham
staff made it to the post and delivered our
furniture to its destination with no
complaints and ensured they kept in
touch with us. We could not commend
them more highly. We will be writing our
personal thanks in due course.
Jeakins Removals
The staff of South Park Removals were
fantastic nothing was too much trouble
for them. And they worked extremely
hard in absolutely atrocious weather.
South Park Removals
The service was faultless in every way.
We moved on a day when there was a
great deal of snow but Witham Brothers
dealt with it exceptionally well throughout.
They were extremely professional and we
couldnt have been more delighted with
the service they provided.
Witham Bros
Items marked no made no difference to
me because when the gentlemen came to
quote for the move I knew all would be OK.
Nothing was too much trouble for them to
do. He was so calm, he made the whole
thing seem so easy and therefore took all
the stress away I was feeling, and come
the day, although it was eight inches of
snow on the ground, they shovelled and
salted and worked tirelessly. They were
calm, very pleasant, even though it was

BULGARIA HUNGARY A very difcult move due to arctic

conditions on the roads. The crew were
bitterly cold weather. There was no
damage, all items were cared for as if they

CROATIA ROMANIA fantastic and made an awful situation

tolerable. We cant praise them enough.
were their own, great rm to move with.
C Bain of Upminster
CYPRUS NORTH SLOVAKIA Hackworthy & Sons
It poured all day and the two fellas were
GREECE TURKEY Given the extreme weather condition the
team did exceptionally well and were
absolutely brilliant, thanks!
Turners Removals
incredibly helpful, polite and humorous.
Couldnt have asked for more.
White & Co, Forres

The move was carried out efciently and

with good humour despite eight inches of
snow and appalling road conditions.
LOOSE GROUPAGE, SINGLE ITEMS & FULL LOADS Everything appears to have
FULL DESTINATION SERVICES TAILORED TO YOUR NEEDS arrived safe and sound.
ANTIQUES, FINE ART & EXHIBITION CONSIGNMENTS J&H Friend
CARS, VANS & BOAT TRANSPORTATION
Under very adverse weather
Fortnightly LCL Groupage service to conditions on the 18th December
CYPRUS SOUTH & ISRAEL (snow) Jeakins staff were brilliant. Our
move to France was arduous (we were on
the shuttle! It took us 34 hours) Jeakins

Dolphin MOVERS

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10 Removals & Storage February 2010


Pearsons invests to beat the crunch
Pearson Home Movings new road train
A
s a difcult year came to an
end, Tees Valleys Pearson
Home Moving was
continuing to beat the crunch by
expanding its strong eet and
investing in staff training. Having
ourished in recent months, the
company has recently purchased
its agship vehicle a green
road train.
Already a familiar sight on
the roads in and around
Middlesbrough, Pearsons lorries
and trailers sport an award
winning livery and fall easily below
lux new ad 1009.qxd 16/10/2009
TRADE STORAGE . LABOUR ASSISTANCE
the environmentally friendly
levels of emissions allowed by the
government. But, explains Andy
McGurk, Fleet Manager for the
company, the new road train is a
sight to behold. The new road
train is 18 metres long, the longest
vehicle allowed on Britains roads,
and can carry up to twice as much
as an average removals truck,
helping to save on journeys and
therefore fuel consumption, he
explained.
Pearsons prides itself on its
sustainable approach to the
16:02 Page 1
LUXFORDS.CO.UK
01932 410100
removals industry, setting itself
apart from competitors by using
only recycled and recyclable
packaging and packing cartons.
The addition of the new road
train, already branded with the
companys eye-catching livery, is
a feather in the organisations cap.
The beauty of the new road
train, apart from it running on
more efcient fuel and causing
lower emissions than traditional
and older vehicles of its kind,
continued Andy, is that it is
extremely exible. While being
Industry News
able to transport the equivalent
of four average house loads of
furniture, the vehicle can be split
into two sections to enable easier
city access.
Frances Reed, the Companys
Managing director said, Investing
in a company is a must, especially
at times of recession. We have
taken the approach of investing
in new vehicles, training our staff
and empowering them to help
run the company themselves. For
example, we have removed the
need for three full-time director
roles by training our staff up in
areas such as manual handling,
customer service and move
management. A number of our
drivers are currently going
through training to upgrade their
licences, which has meant we
havent had to let anyone go
were just making the most of the
people we already have.
Pearsons is already planning
for more expansion in the New
Year and hopes to have a further
two road trains on the road by
Easter 2010.
February 2010 Removals & Storage 11
 Industry News

Action plan The truck-friendly

TomTom GO 7000 is

to improve
the satellite navigation
industrys response to
the Freight Transport

lorry parking
Associations challenge
to develop a specialist
unit specically for

in England
heavy goods vehicles

A
new action plan to improve lorry
parking in England was recently
announced by Transport Minister
Paul Clark. The new strategy will help
raise standards at existing truck stops and
tackle shortages of lorry parking facilities.
The Department for Transport (DfT) has

Specialist TruckNav unit

also updated the Truck Stop Guide in
conjunction with the Highways Agency to
ensure that drivers and operators have the

for heavy goods vehicles

most up to date information on the facilities
available to them.
Paul Clark said: The haulage industry

is vital to the economy of the UK and we
want to ensure that the industry has the
facilities it needs to operate safely and
efciently. The provision of high quality
parking for lorry drivers is vital in
ensuring that drivers are able to take a
break and are t to drive. He continued,
We hope that providing new guidance to
councils, helping specic shortages to be
identied and encouraging best practice
among operators will lead to an
improvement in the quality and consistency
of facilities available to lorry drivers.
The DfT will be developing guidance for
operators and local councils to help improve
the consistency and quality of services
offered to drivers. In addition, it wants to
encourage new lorry parking facilities by
increasing coverage of them in local and
national planning documents and by
allowing them to be accessed directly from
the motorway. The lorry parking strategy
has been developed in consultation with
stakeholders and the DfT will continue to
work with them to ensure that the plan is
delivered effectively.
The DfT wants to improve both the quality and
quantity of facilities available to lorry drivers
R
emovals companies are increasingly
turning to satellite navigation units in
their vans and trucks to provide
customers with the most efcient and
dependable service possible. However, up
until recently the routes prescribed by these
dashboard companions didnt account for the
size or weight of the vehicle being driven.
For professional removal drivers, especially
those driving in unfamiliar rural locations,
the pitfalls of low bridges or narrow country
roads could turn a protable job into a
potentially damaging one, both in terms of
material damage and damage to reputation.
SatNav technology is growing in popularity
among removals companies who are keen
to impress on potential customers that not
only will their journeys be shorter because
of their investment in these navigational
aids, but it will also mean that the cargo is
being transported on the safest routes, with
the lowest risk possible. This is an important
factor for customers, as removals companies
are temporary custodians of peoples most
precious personal belongings. However, as
well as reassuring the end user, SatNavs also
allow removal companies to focus the bulk
of their efforts onto the careful loading and
unloading of furniture, household and ofce
goods, and not the journeys in between.
Just over two years ago the Freight
Transport Association (FTA) challenged the
satellite navigation industry to develop a
specialist unit for heavy goods vehicles, and
the truck-friendly TomTom GO 7000 is now
available. The primary benet of this unit is
it makes it possible for removals drivers to
avoid narrow roads, low bridges and
unsuitable routes by entering their vehicles
weight and dimensions into the unit. The
so-called TruckNav will then plan a route
based on appropriate clearance heights,
weight restrictions, speed restrictions and
problematic sharp turns. As suitable for
commercial vehicles as for removals vehicles,
the unit can be adapted to suit a variety of
different sized vehicles, and a map share
function allows drivers to make corrections
to their map by adding their own access
restriction information. The TomTom GO
7000 also has a greater bias for motorways
and major roads meaning it will tend not to
send large vehicles down small country
lanes where alternatives exist, even where
there is no statutory restriction.
SatNavs are no substitute for common
sense, and this is a point that can get
overlooked as we clamour for the next
generation of technology. Evidence shows
that SatNav devices can be over-relied upon
by drivers, commercial or otherwise, with
expensive and disastrous ramications.
Just among private motorists, SatNavs have
distracted and confused millions of drivers
and encouraged poor driving behaviour. At
least the latest generation of TruckNavs will
mitigate some of the risks associated with
this over reliance on technology.
With the EU looking to launch its Galileo
project Europes answer to the US-built
GPS which promises to make services even
more accurate our relationship with (and,
perhaps, our reliance on) this technology is
only going to grow. As the technology improves
and demand increases, along with the
anticipated return to form of the housing
market, the need for better commercial
vehicle SatNav units in the removals market
becomes more pressing. Only time will tell
if this technology will bring an end to the
familiar stories of truck drivers coming
unstuck after using SatNav units designed
for cars, but with the latest offering from
TomTom and FTA its a great start.
The TomTom GO 7000 is available from
Shopfta at 379 plus VAT. Alternatively the
SD card that enables those who already have
a TomTom GO unit to turn their existing unit
into one appropriate for removals vehicles is
available on its own for 139 plus VAT.
Visit www.shop.fta.co.uk or call
08717 111111 for more information.

12 Removals & Storage February 2010

The UKs Local
Crate Rental Company
...Visits Sunderland
Welcome to Teacrates Sunderland Service Teacrate Sunderland Depot
Centre. This 12,000 sq ft facility serves the NAME:
whole of the North East region, parts of the KEITH MINIKIN
North West and into the Scottish borders.
POSITION:
DEPOT MANAGER
The Sunderland Centre was first opened TEACRATE SUNDERLAND

in 2003 and is strategically located just off

the A19.

Stocking a complete range of crates and Following 6 years with GB Nationwide, Keith joined
packaging consumables, Sunderland Teacrate in 2003 as part of the initial launch team for
supplies on a next day delivery basis the new depot in the North East. The prospect of
being part of the team responsible for the opening of
throughout the region the Sunderland depot was a little daunting says
Keith, "but it was an exciting opportunity and one I
felt was worth going for".

At Sunderland, Keith progressed from service driver to

Contact us for more information on: supervisor and is now depot manager. He feels that
working through the ranks has brought huge benefits
0800 980 7000 to him in his current role, equipping him with
detailed insights into all aspects of the crate hire
or email: business.

sales@teacrate.co.uk Keith is a keen amateur footballer and enjoys keeping

himself fit. Hes also an avid Newcastle United
You can also find out more information at: supporter, which leads to some very interesting

www.teacrate.co.uk conversations with him being based in Sunderland!

www.teacrate.co.uk
 Industry News

UK HOUSING
MARKET UPDATE
To keep BAR members informed of the changing
conditions in the housing market the R&S will be
compiling a monthly update of the most important facts
and gures taken from the Halifax House Price Index.
December 2009
Average House Price for December:
169,042 - up 1.0% from the previous month
- prices increased for the sixth successive month with
Decembers rise slightly below the average for the
preceding ve months (1.2%).
Mortgage Approvals for November:
Approvals (at 60,518) were 123% higher than in
November 2008 and were at their highest level since
March 2008.
Improving labour market
supporting housing demand
Employment rose by 53,000 in October following a
6,000 increase in September. The number of people
claiming unemployment also fell (-6,300) in November
for the rst time since February 2008. This signicant
improvement in labour market conditions a key driver
AGS FW London BAR_135x188_eng Hires.pdf 1 2010/01/08 04:58:36 PM
of the housing market is likely to have been a factor
underpinning the pick-up in housing demand in recent
months.
Proportion of disposable earnings
devoted to mortgage payments
Separate research recently released by Halifax showed
that the proportion of disposable earnings devoted to
mortgage payments by a potential new rst-time buyer
on national average earnings has almost halved from a
peak of 50% in June 2007 to 27% in November 2009.
This improvement in affordability has been a result of
the combination of lower house prices and interest
rate reductions.
First increase in annual rate
of change since March 2008
House prices in December were 1.1% higher on an
annual basis. This is the rst increase in the annual rate
of change measured by the average for the latest
three months against the same period a year earlier
since March 2008. The annual rate has turned around
markedly from a low of -17.7% in April.
(Statistics taken from the Halifax House Price Index November 2009)
Enhanced website
introduces users
to CFTS-accredited
rms
A new web tool, launched by Consolidated
Fork Truck Services (CFTS), will guide fork lift
truck users to local companies accredited to
the CFTS Thorough Examination Scheme.
By law, every fork lift truck over 12 months
old including hire trucks must hold a
current Report of Thorough Examination.
Peace of mind can be assured by obtaining
Thorough Examinations through CFTS
accredited companies.
CFTS is a collaboration formed between the
materials handling worlds two major trade
associations the Fork Lift Truck Association
(FLTA) and the British Industrial Truck
Association (BITA) to develop and administer
the industrys national accreditation scheme
for Thorough Examination.
Developed in co-operation with the Health
and Safety Executive (HSE), CFTS Thorough
Examinations have been specically designed
to address the special needs of fork lift trucks.
For more information about the CFTS
Thorough Examination scheme visit the CFTS
website www.thoroughexamination.org.

AGS Four Winds,

for moving with peace of mind

International and Domestic Removals

36 years of experience 125 branches in 75 countries
Secure storage High quality packing material
Customs clearance and Transit Insurance

AGS Four Winds London has recently moved to new

C world-class facilities to accommodate the growth of its
business in international removals and storage.
M

Y We specialise in short- and long-term storage, and offer this

service at highly competitive rates to the private and
CM
corporate sectors. We are also available for trade storage with
MY the benefit of being conveniently located within the M25 with
reduced transit times.
CY

CMY In view of this expansion, AGS Four Winds London is currently

recruiting people with experience in Business Development
K
and International Move Coordination.

Memb. No: A015

AGS FOUR WINDS LONDON

Unit 1, Trade City Business Park, Cowley Mill Road,
Uxbridge, Middlesex UB8 2DB
Tel: +44 189 520 1595 - Fax: +44 189 520 1581
Email: mario.amato@agsfourwinds.com
AGS, you deserve the best www.agsfourwinds.com

14 Removals & Storage February 2010

 Industry News

Self storage Treble self storage space

slip-up
S
teel Storage has announced an innovation for the self
storage industry: the CUBIX organisation system. Its
a exible system designed to maximise space
The December issue of R&S showed these available in customers units through a combination of two
photographs and wrongly suggested that or three sided adjustable shelving systems and mobile
they were installations by an alternative trolleys. The system allows customers to access their goods
self storage t-out contractor. They are, in safely and easily, the trolley maximises the remaining
fact, all self storage installations designed space. Non-marking casters and safety handles make the
for removal businesses by Active Supply trolleys easily manoeuvrable.
and Design. R&S apologises for any The launch of this new product comes at a time when
misunderstanding or embarrassment many facility owners and managers are trying to maximise
caused and thanks Active Supply and Design rental income without investing too heavily in expansion
for its contribution and for the supply of the programs, due to the current economic climate. It offers
photographs for the feature issue. facilities a competitive edge by offering customers a new
unique premium unit service. It also adds value and greater
earning potential per unit.
The company says that the CUBIX system trebles the
available storage space in a unit and allows owners to be
more exible with their rates.

CUBIX in action -
for more information
visit www.
steelstorage.com

THE NUMBER ONE SUPPLIER OF SELF STORAGE SOLUTIONS TO BAR MEMBERS

...I used Active Supply & Design for my self storage project as their
understanding of the removals industry and how it dovetails with
self storage was second to none.
Able Removals & Storage
WHY THE REMOVALS INDUSTRY LOOKS TO ACTIVE FOR ITS SELF STORAGE NEEDS
EXPERT HELP & GUIDANCE ON HOW TO ADD SELF STORAGE TO YOUR BUSINESS
A NO OBLIGATION DESIGN AND QUOTATION SERVICE FOR YOUR PROJECT
UNRIVALLED EXPERIENCE OF WORKING ALONGSIDE B.A.R MEMBERS
OVER EIGHT YEARS OF SUPPORTING THE BAR AND ITS MEMBERSHIP
PROJECTS DELIVERED ON TIME AND TO BUDGET EVERY TIME
THE KNOWLEDGE TO ENSURE YOUR SUCCESS
ENVIABLE B.A.R CLIENT BASE

CALL OUR FRIENDLY TEAM ON 01270 215 200

...However small or large the job Active have been willing

to travel the length and breadth of the country to advise.
Fox Group (Moving & Storage) Ltd

...Active Supply and Design deliver everything they promise and

continue to be readily available to discuss self storage matters.
McCarthy's Home Moving & Storage

Active Supply and Design (CDM) Ltd The Mill House, Crewe Green Road, Crewe, Cheshire, CW1 5NW
Tel: +44 (0) 1270 215 200 or Email: info@askactive.com

February 2010 Removals & Storage 15

 BAR News
Updated brieng
paper on quality
standards for
removals as a
requirement of
BAR membership
Proposal
At the meeting on 15/16 July 2009, the Board
of Directors agreed the principle of moving
towards a recognised quality removals
standard appropriate to the core business
undertaken, as a necessary qualication for
BAR membership. Recognised standards
would include BS EN 12522, BS 8522, FAIM,
or a newly developed standard covering
international moving.
Advantages to the membership
Certication to a nationally/internationally
recognised and independent quality removals
standard, as a condition of membership, is in
line with the Associations strategy of raising
standards and providing additional commercial
benet to members, by increasing the
differentiation between BAR and non-BAR
companies. Certied rms will be able to
actively advertise that they meet the standard
necessary, with signicant marketing
advantages when attracting new customers.
Standards are increasingly an essential
requirement, when tendering for commercial
or public sector removals work. Standards
are also a valuable management tool, prompting
best practice and the elimination of inefciency
and waste in operation. BAR is moving
towards being a more commercially astute
Association, that delivers real value by
working with organisations and bodies to
place business with the membership. It is
also working to raise the prole of the
Association across all sectors that use BAR
members. The introduction of standards as a
condition of membership will deliver real
practical commercial benets to members.
BAR membership and existing standards
For companies whose core business is
domestic removals, BS EN 12522 will be
acceptable.
For companies whose core business is
commercial removals, BS 8522 will be acceptable.
For companies whose core business is
16 Removals & Storage February 2010
international removals FAIM will be acceptable.
For companies whose core business is
international removals, the new international
moving standard will include the basic
elements of BS EN 12522, with the addition of
specic features relating to international
moving. It will therefore be similar in structure
to the commercial moving standard BS 8522.
(Please see note below regarding the denition
of core business.)
Consulting with members
This strategic proposal is being circulated
widely to members through Area meetings,
Removals & Storage and the BAR website.
Members views are valuable, and all feedback
will be carefully considered by the Board of
Directors when the policy is nally formulated
for putting into practice. Board members are
available to attend Area meetings when this
matter is considered. This can be arranged
through BAR Head Ofce.
The core business
A major component of the membership
consultation will be to conrm exactly how a
companys core business is dened. During
the initial consultation period, alternatives to
the core denition have been suggested. As
part of the consultation process, the Board of
Directors welcomes practical suggestions on
alternative denitions.
The cost to members who do not
currently hold a recognised standard
It is believed that the cost to a company of
achieving and maintaining the relevant
standard will be more than offset by the
commercial and marketing advantages that
will accrue from the adoption of standards
based membership. However, cost is rightly a
sensitive issue, and the Board of Directors is
in discussion with QSS Ltd to offer a specially
discounted rate, for members who do not yet
have the necessary standard, during the
introductory phase up to January 2013.
International standard
A development task group has been set up by
the Overseas Group, to work with project
manager Chris Waymouth of QSS Ltd in setting
the parameters for the new standard which
will be based upon best practice in the
international moving industry. This draft will
then be put forward for approval to the BSI
Development Committee.
Membership policy process
and timetable
From May 2011 all new applicants for BAR
membership will be required to be certied
to one of the recognised standards, as
appropriate to their core activities (or
alternative denition, as above).
From 1 January 2013 as a condition of
ongoing BAR membership all members must
be certied to one of the recognised standards,
as appropriate to their core activities (or
alternative denition, as above).
FAQs
Q: My company is a member of the Overseas
Group and is already certied to FAIM
will I have to apply for the new
international standard?
A: No. FAIM will be acceptable for companies
whose core business is international
removals.
Q: My company holds one of the existing
standards but it does not reect my core
business. What additional certication do I
need for BAR membership?
A: You will need to obtain certication to a
standard which does reect your core
business.
Q: If I operate from more than one location
will every branch have to be certied?
A: Yes, for domestic removers every branch
must be certied to the appropriate
standard. BS 8522 (the commercial moving
standard) has its own rules, and the rules
for the international standard have yet to
be developed.
 BAR News

Q: This is going to increase my costs how

can I be sure it will be worth the money?
A: The fact that all BAR members are certied
Prole: Rachel Elnaugh
to a nationally recognised and independent Rachel is one of Britains highest prole
standard will be strongly promoted in
relevant media and on the new BAR
female entrepreneurs and the keynote
website. Together with the OFT approved speaker at the BAR conference in Bristol.
Code of Practice, this will give BAR
members a unique selling position in the

H
removals sector which is expected to
aving started her working life as an paperback version was released in April 2009
translate into increased and sustained
ofce junior, at the age of 24 she She is now working on her second book for
market share.
created the market leading experiences release in Spring 2010.
Q: I already adhere to the BAR Code of
brand Red Letter Days on a shoestring budget Rachel advises and mentors many
Practice, why is that not enough?
from the front room of her home. Red Letter entrepreneurs one to one and also launched
A: The OFT approved Code is not a Quality
Days went on to generate over 100million a low cost online business coaching service
Standard. The scope of the code is to offer
in turnover in the 16 years that she ran it, in February 2009 featuring a members
higher levels of customer protection than
and in doing so pioneered the UKs 250 forum and weekly webinars with celebrity
the law requires. It ensures that you, the
million experiences sector. entrepreneurs and industry experts. She
remover:
This earned her an Ernst & Young launched Rachel Elnaugh Events in June 2009
Are committed to treating customers
Entrepreneur of the Year award in 2002, as and her acclaimed rst event Marketing
fairly if problems arise;
well as being short listed for the 2001 Veuve Magicians is now available on DVD.
Will guarantee good customer service;
Clicquot Businesswoman of the Year award Rachel lives in Bakewell, Derbyshire with
Give clear-cut information about the
and the Growing Business Entrepreneur of her husband Chris and ve sons Mark, Paul,
goods or services you are selling;
the Year award in 2002. Eddie, Michael and Jack.
Have user-friendly, straightforward and
Then, in early 2005, Rachel shot to fame
quick procedures for dealing with
as one of the original Dragons in BBC TVs
customer complaints;
BAFTA nominated cult business show
Will use clear and fair contracts;
Dragons Den.
Will offer free or low-cost dispute
After the well-publicised crash of Red Letter
resolution, such as arbitration or an
Days in 2005, which followed the ill-advised
ombudsman, if you cant agree how to
expansion of the business three years earlier,
resolve a problem.
Rachel stepped away from the media spotlight
Therefore, allied to the standards-based
and has been working in the small business
membership, this offers a powerful combined
sector ever since, inspiring, motivating and
marketing tool to raise standards in the
helping entrepreneurs to achieve personal
industry, and give members a competitive
success, and empowering them on their
edge over their non-BAR competitors. In
journey towards success.
addition, BAR has launched an exciting new
She is an Entrepreneur in Residence at the
website with a customer-friendly online
British Library Business & IP Centre and an
estimating facility, in addition to developing
Ambassador for the Princes Trust; in 2008
corporate alliances with professional
she won the IAB Champion for
partners - insurance brokers, solicitors,
Entrepreneurship in the UK award and in
etc. - to deliver low cost advice and services
2009 was runner-up for SFEDIs Champion/
to members where standards will be
Supporter of Other Enterprises award.
promoted for the benet of both customers
Her rst book Business Nightmares was
and members. Rachel Elnaugh
published by Crimson in 2008 and the
Q: How do I get my views on this heard?
A: By attending an Area meeting and expressing
your opinions, by speaking to your

Free advice in action

representative on the National and
European Council, or to your Functional
Group representative. Alternatively, you

may communicate directly with one of the
elected Board members, who represent
your views on the Board.
Q: Commercial Moving Group members are
already required to hold BS 8522, so what
is changing for them?
A: All BAR members will be required to hold
the standard relevant to their core business
from January 2013. From then onwards
any existing member whose core business
is commercial moving will have to have
BS 8522, whether or not they are in the
Commercial Moving Group. A new applicant
for BAR membership whose core business
is commercial moving, will have to have
that standard from May 2011 onwards. The
rules for entry to the Commercial Moving
Group do not change; BS 8522 is now and
will continue to be a mandatory requirement.
D
uring the quarter ending 30 November
2009, Backhouse Jones Solicitors took
an increased number of calls to its
free legal advice line from BAR members.
The subjects were varied and included ways
of dealing with debt, liquidations, parking
nes, employment matters, lien over goods in
store, the use of logos, business rates valuation
and problems with subcontractors and vehicle
repairers. By overall category calls were:
Matters discussed included:
Vehicle related 10.34%
Personnel/employment 20.69%
Payment/debt related 34.48%
T&Cs/lien/others 34.48%
The holding of goods for a person previously
homeless, with storage charges paid by the
council, where the council has stopped paying;
Overloading offences;
An employee on probation who walked out;
A deceased clients wife who wanted his
goods to be released;
An employee on long-term sick leave due to
a motor cycle accident.
The Legal Helpline is provided by Backhouse
Jones, telephone 01254 828300, free of charge
to BAR members.
If you need to talk something over with an
experienced professional, call a member of
the BAR Professional Advisers Panel:
Backhouse Jones Solicitors: 01254 828300
Basil Fry & Co Ltd: 01372 385985
Reason Global Insurance: 0845 6021775
Wellers Accountants: 0207 630 6665

February 2010 Removals & Storage 17

 BAR News
Website guide
In this nal guide to the new BAR website, R&S
takes a look at the Broadcasts facility that allows
members to send messages to one or many other
members, from anywhere, without having to
know their e-mail addresses.
A
ll you need is a PC connected to the
Internet. Its simple. Heres how it works.
From the home page click on the
Trading Area and then on the Broadcasts tab.
From here you can send a message to any
number of members simultaneously without
having to know any of their contact details, by
following three easy stages.
1 Choose a location and select the radius
from there to show a list of members in that
area. See web page 2 below
2 Select the member companies you want to
include in your message by clicking on the
tick boxes next to their names. See web page
3 below
3 Type your message in the message box and
click send. See web page 4 below
Broadcast sent. Its that easy. The replies
from all the recipients will come straight back
to your e-mail.
So, when would you use it? Lets say you
1 2
3 4
18 Removals & Storage February 2010
were delivering in Newcastle and you needed
a back load to London: in a few seconds you Update your details
could have sent a message to all BAR members
Its important that all members keep
in the area to ask if they have anything. You
their contact details on the new BAR
are delivering to Bournemouth and need some
website up to date. Now that the site is
extra help: one mail contacts all the members
live please login to MyBAR using your
in the area to see if they have staff available.
login and password and update your
A driver needs safe overnight parking in
business address and contact details.
Manchester: one message will nd out instantly
This will make sure that you receive
whats available and where. The possibilities
accurate information and other
are virtually endless.
members are able to get in touch
The new website went live last month,
using the system.
one month earlier than scheduled. As these
Website Guide articles have tried to While you are there you
demonstrate its a very useful tool allowing can also add information
members to communicate and trade with to populate the online
each other and receive direct enquiries from estimate system and
the public. If you have any problems using the subscribe to receive
new website or wish to make a comment sales leads direct from
about it, contact the commercial department the website.
at BAR Head Ofce on commercial@bar.co.uk.


 BAR News
DMOTY - 59% say yes Five years of OFT codes
I
John Luxford from Luxfords of Weybridge, winner of n November, the OFT Codes
the 2009 DMOTY competition, said recently that 59% Approval scheme, established
of its customers had said that Luxfords having won to promote and safeguard the
the DMOTY award had affected their decision to use interests of consumers, celebrated
the company. What better reason could you have for its fth anniversary. OFT marked
entering the 2010 competition? this milestone with a media
campaign fronted by Lynn Faulds
Wood, the consumer champion,
alongside Charles Wallace, Head
of Codes at the OFT. Between
them, Lynn and Charles were
interviewed by a total of 17
broadcast outlets (both national
TV and local radio) which resulted
in excellent broadcast coverage
for the scheme.
Over Christmas the OFT
promoted a video feature with
Lynn. In the video, Lynn provides
her top tips on how consumers
can get good service, make an
effective complaint, and avoid
stress when buying goods and
services. She promotes the URL
www.oft.gov.uk/codes as one of
New Met Areas
CALLING ALL MEMBERS...
Christmas Quiz Night
T
he New Met Area held its
annual Christmas function
Since the New Year, we have been compiling monthly at Interdeans headquarters
statistics for the professional removals industry. The in North West London in December.
Nearly 100 members attended
results have helped us gain a better understanding of the quiz night event which was held
current market trends, allowing us to share valuable on the mezzanine oor at Interdean
information with our members and the media. inside a marquee and included a
sit down meal and drinks. A great
In order to help conduct future surveys BAR is asking evening was had by all as quiz
master Sean Keighery, from
for YOUR support and participation! The surveys are Interdean, entertained the crowd
emailed to participants on a regular monthly basis to and kept the hordes under control.
be returned via email. The quiz itself was very competitive
For more information, please contact the
Commercial Department:
commercial@bar.co.uk or call 01923 699 483
All information will be treated in the strictest of confidence and will
not be distributed to third parties other than in the form
of aggregated membership statistics.
20 Removals & Storage February 2010
the best places to start.
In a recent interview Lynn
commented: I recommend
people get to know the OFT
Approved Code sign and buy from
companies where they should be
less likely to have complaints as
businesses in the Code scheme
operate to higher standards.
Lynn Faulds Wood rst became
known when she presented
consumer items on the breakfast
television programmes TV-AM
and BBC Breakfast Time. In the
1980s and 1990s she presented
Watchdog with her husband John
Stapleton. She has also been a
consumer reporter with GMTV
and, most recently, teamed up
with presenter Esther Rantzen to
present the BBC consumer
investigation series Old Dogs,
New Tricks.
Visit www.oft.gov.uk for further
informaiton.
A top tip from
Lynn Faulds Wood
in the OFT video
but the nights overall victors
were the team from Pickfords.
Area thanks go to the sponsors
and organisers of the event,
Reason Global, Yell Group and
Interdean. Quiz prizes were
supplied by Red Recruit.
The next event will be a business
meeting at the Novotel Hotel on
the 9 March. If you would like
more information or would like
to be notied of all forthcoming
events please e-mail Caroline on
caroline.frostick@redrecruit.com.
A great evening
being had by all
at the New Met
Areas Christmas
Quiz Night
 DMotY DMotY

DMotY DMotY
WINNER
DMotY DOMESTIC
DMotY
MOVER OF
THE YEAR

DMotY 2010 DMotY

DMotY DMotY

Domestic Mover
of the Year 2010

Competition
The BAR Domestic Mover of the Year is a National Council
initiative that is open to all members whose domestic
moving accounts for more than 50% of their total turnover.
The Award will be presented at the BAR conference
in Bristol in May 2010.

Application forms can also be downloaded from:

www.bar.co.uk/dmoty.aspx
or contact BAR on 01923 699498
The BAR Domestic Mover
of the Year Competition
The Aims of the Award
The National Council initiative is for
outstanding performance, commitment
and leadership in the domestic removals
market.The aim is to encourage and
celebrate high standards, and to reward
those companies who really lead by
example.
The Prizes
Award Criteria
Entries for the Award will be judged according to the
following criteria:
* Commitment to quality and standards
* Quality and appearance of premises and vehicles
* Knowledge, professionalism and helpfulness of staff
* Customer satisfaction
* Compliance with the BAR Code of Practice
* Support and participation in BAR services and activities
* Promotion of BAR through marketing, display and
advertising materials
* Adherence to essential issues, e.g. Health & Safety
* Commitment to training and development of staff

Five nalists will each receive a complimentary package for the Entry is open to any BAR member company or
BAR Conference which includes the Gala Dinner at which the branch whose domestic removals activities account
winner will receive the Award for Domestic Mover of the Year. for at least 50% of its removals activities.
More specically, the Award is open to any company that
considers the removal services they offer meets the criteria
The winner will receive: described above. For the purpose of the Award, removal
services will include all household removal work whether
carried out by private individual, military or other service
* The BAR Domestic Mover of the Year trophy to be personnel, councils and local government.
retained for twelve months
The President of BAR at the time of the Award, the Chairman
* A striking etched glass trophy to keep of the National Council, and members of the Domestic Mover
of the Year Judging Panel are not eligible to take part.
* A framed Award certicate
Judging
* Entitlement to use the Award Winner
logo WINNER
An experienced panel of judges, appointed by BAR, will
determine the nalists and the winner. Judging will take place
DOMESTIC
* 1000 worth of packaging materials MOVER OF
in four stages:
THE YEAR
2010 Stage 1 - the judges will assess the written submissions and
* Award Winner decals for up to four
agree a shortlist of ten (plus ties).
vehicles (two per vehicle, more may be
Stage 2 - mystery telephone shopping exercises of the
purchased if required)
shortlisted companies will be carried out.
Stage 3 - on-site assessments will be undertaken of the
* Four half-page advertisements in Removals & Storage of
shortlisted companies.
your own design showing Award Winner logo to be used
Stage 4 - The Ofce of Fair Trading will carry out a Customer
within twelve months
Satisfaction Survey of the ve nalist companies.
* A framed photograph of the moment the winner receives Marks will be awarded at each stage as follows:
the Award
Stage 1: maximum available 50
Stage 2: maximum available 5
The four other nalists will each Stage 3: maximum available 35
receive: Stage 4: maximum available 10
* The top ten scoring companies only from Stage 1 will
* A framed Award certicate progress to Stages 2 and 3.
FINALI ST
* Scores from Stages 2 and 3 will be added to scores
* Entitlement to use the Award Finalist DOMESTIC
brought forward from Stage 1 to identify ve nalists who
MOVER OF
logo THE YEAR progress to Stage 4.
2010 * The scores from Stage 4 will be added to the brought
forward scores from Stages 1-3, to determine the winner.
Timetable and Key Events: Conditions of Entry
1. All applicants must provide any information requested
19 February 2010 by the judging panel for the purpose of assessing the
Deadline for entries application for the Award, and answer any questions
accurately, truthfully, and to the best of their ability.
..................................................................................... 2. All applicants, if shortlisted, agree to allow their premises
23-24 February 2010 to be inspected at a date to be determined by the judges,
Judging Panel meets to agree shortlist of ten in accordance with the timetable.
..................................................................................... 3. All applicants, if selected as a nalist, must be able to
attend in person or send a representative, to the BAR
1 March 2010 Annual Conference in Bristol 13-15 May 2010, as guests of
Shortlist companies notied the National Council.
..................................................................................... 4. All applicants agree that if they win the competition they
8-19 March 2010 will maintain the trophy in good condition and return
it to BAR one month before the next DMotY Awards
On-site inspection of shortlist companies
ceremony.
(Mystery telephone shopping exercise will have taken place
5. All applicants accept that the decision of the judges is nal,
prior to completion of inspections) and no correspondence will be entered into.
..................................................................................... Entry to the competition will constitute complete and
23 March 2010 binding acceptance of these conditions. The judging panel will
Judging Panel meets to assess scores and identify the ve respect the condentiality of the infomation provided on the
nalists application form, and as otherwise provided or obtained during
the adjudication process.
.....................................................................................
26 March 2010 Important Information for Applicants
Finalists notied and asked to identify the three customer To enter your company for the Award, please complete and
reference contacts for the OFT return the application form together with the supporting
............................................................................................ documentation requested. The application form will appear in
pullout form in December 2009 and January 2010 Removals &
26 March-10 April 2010 Storage, or may be downloaded from:
OFT conduct customer satisfaction survey (randomly www.bar.co.uk/dmoty.aspx or emailed on request.
selected from references provided)
The completed application form must be sent to:
..................................................................................... DMotY Judging Panel, BAR, Tangent House,
10 April 2010 62 Exchange Road, Watford, Herts,WD18 0TG
Submit article for May R&S on nalists no later than 19 February 2010.
..................................................................................... We will conrm receipt of the application form. If you have
15 May 2010 not received a conrmation of receipt by 22 February, please
Winner announced, award and prizes presented at the contact BAR and provide proof of postage.
Gala Dinner (2010 BAR Annual Conference) If there are any questions relating to entry procedures, the
conditions or the Award criteria, please email:
dmoty@bar.co.uk
...................................................................................................................................................................................
FAQ How formal is the Gala (Awards) Dinner?
The dinner is black tie (tuxedo or smoking jacket) or national
Is there an entry fee?
dress, with elegant evening wear for ladies.
No, entry is free of charge.
Can guests be brought to the Gala Dinner?
Are International Associates eligble to enter?
Finalists will be provided with one complimentary delegate
No, the competition is restricted to UK members only.
package. Guests may be invited, but the appropriate package will
Who are the judges? have to be purchased.
Judges are selected on the basis that they are experienced
How can the chances of winning in future be improved?
business professionals. No judges will be selected who work for
A report in R&S will highlight where the competition was won
or are closely associated with any competition entrant. BAR and
and lost.
the judges will not disclose any information provided on the
winners or entrants beyond the published Award citations. If I am a nalist, will I be notied of my place in the eventual
result?
What if the deadline is missed?
No,only the winner will be notied, the others will all be nalists.
Only entries received by the deadline will be considered. Copy
applications may be submitted, at the absolute discretion of the Will I be notied of my score?
DMotY Committee. if proof of postage is provided showing that No, this will be kept condential, but all scores will be validated
the original submission was sent in time to meet the deadline. by the Ofce of Fair Trading.
 Domestic Mover of the Year
Application Form
WINNER
DOMESTIC
MOVER OF
THE YEAR
2010

Name of Company/Branch:

BAR Membership No:

Contact Name:

Address:

Postcode:
Telephone:

Email:

Website:

Please indicate approximately what percentage of your

overall removal turnover is represented by UK domestic removals
(this should include any household, corporate, military or local government moves): %

Please list any quality standards

or other accreditations held by
the company:

List any awards attained

by the company in 2009:

In not more than 100 words please complete on a separate sheet the following statement in support of
your application. I believe my company would be worthy winners of the BAR Mover of the Year 2010 because.....

Please supply the following in support of your entry:

1. Sample of standard removals marketing brochure of leaet.
2. Trade directory advertisement (Yellow Pages or equivalent).
3. Sample of letterhead.
4. Sample removals quotation form
5. Six completed customer satisfaction questionnaires, from the
previous six months, unless Referenceline used, tick box:

Please send the completed form and supporting documents to:

DMotY Judging Panel, British Association of Removers, Tangent House
62 Exchange Road, Watford, Herts, WD18 0TG to arrive no later than 19 February 2010

Getting in the trade press
A
s part of its corporate alliance with
the NAEA (National Association of
Estate Agents) BAR would like to
encourage all members to take advantage of
the organisations offer to look favourably on
editorial submissions made to its trade
magazines (list published opposite).
NAEA is part of NFOPP (National Federation
of Property Professionals). Also part of NFOPP
is ARLA (Association of Residential Letting
Agents) and three smaller groups: ICBA
(Institution of Commercial and Business Agents);
NAVA National Association of Valuers and
Auctioneers; and NAEA International
incorporating FOPDAC (Federation of Property
Developers, Agents and Consultants). By
submitting articles to these organisations
BAR members have the opportunity of
communicating directly with members of
these key market sectors to promote their
services and highlight the importance of
BAR membership.
As an example, BAR Past President Jonathan
Hood recently had an article published in
Gavel, the magazine for NAVA. In this article
Jonathan discussed some of the difculties
auctioneers have when helping customers
choose a logistics company and highlighted
the importance of BAR membership. In doing
so he was, of course, able to promote both his
company and the trade association.
There is no reason why other BAR companies
should not also submit articles to these
magazines however there are some rules that
apply when doing so:
Speak to the editors in advance to offer an
article and make sure that the subject matter
is of interest;
Past President
Jonathan Hoods
recently published
article in Gavel,
the magazine
for NAVA
BAR News
Magazines published
by members of NFOPP:
Check the word count required and the Gavel (NAVA)
copy dates; The Estate Agent (NAEA)
Stories should not be too promotional. Agreement (ARLA)
Editors are happy for you to get your sales Commercial Moves
message across as long as there is also (Commercial property)
valuable information for their readers too;
Make sure stories are well written and
punctuated without spelling or grammatical
errors;
Make sure your message is clear;
Always send accompanying photographs:
they should be well comprised, in focus and
of sufciently high resolution for publication
(300dpi at printed size);
Send the photos as JPEG les and the text
as a Word document. Never send pdf les or
embedded photographs;
Accept that the editor might change your
text to t the style of the publication and the
available space.
Having an article published in the press is
often much more effective at promoting your
company (and BAR) than a traditional
advertisement would have been. In fact the
less you mention your company (maybe just a
byline at the top or article supplied by at the
end) the better. These articles are much more
likely to be read than an advertisement and
their message much more likely to be believed.
It can be a lot of work to prepare articles for
magazines but the benets make the effort
worthwhile. Remember also, that an article
prepared for one magazine can often, with
minor adjustments, be made appropriate
for another.
February 2010 Removals & Storage 25
 BAR News
The argument for
standards-based membership
By the Board of Directors of BAR
F
rom January 2013 BAR will require all
members to hold a recognised removals
standard, relevant to their core business,
as a necessary qualication for membership.
The details and denition of core is in a
period of consultation as this is critical for
each member company. This move should not
be a surprise to members, it has been the
stated aim of the Association for many years,
the recent Board meeting is formalising what
the Association has been proposing for quite
a while now.
So now lets step back and take a broad view
and see how the move towards compulsory
standards makes sense.
Few would doubt that to have a recognised
standard, such as BS EN 12522, BS 8522, BS
EN 14873 or FAIM, can be a commercial benet
to a company. The majority of companies
agree that, for many businesses, it makes
sense. In fact research has shown that 100%
of FTSE250 company decision-makers believe
that consumers view businesses that apply
standards more favourably than they view
those that dont.
So what are the real benets?
Standards can provide extra cost saving, new
customers, product innovation, market
differentiation and lower risks, all of which
makes the difference enabling organisations
to survive, grow and ultimately thrive even in
the toughest economic conditions. When money
is tight customers want to spend wisely.
Standards help to reassure them that products
and services maintain a high level of quality,
reliability and consistency. In addition, the
quality standard adds value because it helps
create a positive working environment. They
help to create an environment that people want
to work in, one in which you can get the best
out of your people. Theyre motivated, skilled
and knowledgeable about what theyre doing.
Certication to a standard underlines this and
helps build the right environment.
Another direct nancial benet is that
having a recognised standard gives a clear
demonstration to potential insurers that you
are a better quality organisation than other
companies without a standard and this can,
in many cases, result in improved premiums.
Look at the situation from an Association
perspective, failure to have compulsory
standards is the marketing equivalent of
ghting with one hand tied behind your back.
Over the last few years BAR has upped its
game as a marketing machine. It is making
much more effort to increase its awareness
with key industry partners and in the last 18
months alone has developed strategic
partnerships with BT, BIFM (British Institute
of Facilities Management), FMA (Facilities
26 Removals & Storage February 2010
Management Association) and NAEA (National
Association of Estate Agents). It has also
reached agreement with various purchasing
consortia to make standards their benchmark
for both commercial and residential tenders.
The effort has only one aim: to drive more
customers to members doors. To make
organisations such as these sit up and take
notice there has to be a hook, there has to be
something that is unique, the sales proposition
has to pass the so what? test. Thats where corporate point of view, consider this: every
the total package of having both a recognised
standard and the Code of Practice play
their part.
Asked by a prospective partner: Why should
we recommend BAR members? BAR needs a
succinct and compelling response. To say that
its members are all lovely people who work
hard and do a good job, is not enough. These
partners need evidence. To say that all BAR
members operate to a recognised quality
Asked by a prospective
partner: Why should
we recommend BAR
members? BAR needs
a succinct and compelling
response.
standard and operate within a strict Code of
Practice that is approved by the OFT now
thats different. No other organisation can
make that claim. Faced with that evidence,
why would they say no? The question then
switches to how can they work with BAR not
whether they wish to.
Transfer this proposition to the PR programme
and BAR is on a winner again. Every editor in
the land receives a continual ow of press
releases from organisations claiming to be
exceptional. Few of them will ever provide any
incontrovertible proof. With every member
meeting recognised quality standards, BAR
would do exactly that.
BAR has also launched its new website. Its
the rst time the Association has had a
commercial website, one that has as its primary
function the ability to generate enquiries for
members. But why should customers trust it?
How can customers be sure that BAR members
are providing the best service available
without exception? If the website can boast
that every BAR member operates to a
recognised quality standard and also has an
OFT Code of Practice it goes a very long way
to helping them with their decision. Why should
they bother to look further?
If only a few members hold the qualication,
in fact if there is only one company in the whole
of BAR that does not, the whole marketing
proposition falls at. Bring it all together and
immediately you have an irresistible attraction.
Even if you look at standards from a purely
tender form you complete for a major contract
will carry the following question: What
industry qualications does your company
hold? If you leave it blank you might as well
throw the form in the bin. You dont stand a
chance, especially if your company is being
compared with one that does hold a recognised
standard. In the foreseeable future its
inconceivable that this approach will become
more relaxed, quite the opposite. Indeed, in
the past there have been discussions at some
Area meetings expressing concern at continued
EU intervention in regulation and the
expression of fears that at some point a road
haulage standard would be imposed on us.
Is it not, therefore, the action of a responsible
trade association to encourage (even press)
its members into achieving something that
will provide them with opportunities in an
increasingly competitive future, something
that is industry specic and something that
we can manage and control.
If youd like some proof, just ask any CMG
member. The Commercial Moving Group has
had a compulsory requirement for its members
to hold BS 8522 since August last year and
already it has shown a direct commercial
benet in tendering, both tender responses
and being included on tender lists. The trend
to insist on standards is not unique to the
commercial or the overseas market place; it
has a signicant place, and is growing, in the
residential market place as well. The overseas
market already has FAIM as a recognised
standard and it is a standard that delivers
direct commercial benet to holders. BAR has
many members who trade in the overseas
market but cannot or do not want to afford
belonging to FIDI and gain accreditation to
FAIM. The development of a new standard
gives them a low-cost alternative and one that
will deliver commercial benet.
BAR is an Association. Its function is to bring
companies together for their mutual benet.
BAR believes that by introducing compulsory
recognised standards as a condition of
membership, it is doing exactly that.
In summary, this strategy together with the
OFT Code puts clear water between BAR
members and non-BAR members, which is to
the commercial benet of every member.


The Professional Advisers Panel is a brand new
initiative specifically designed to offer members
extended support across every aspect of their business.
This is a development of our highly successful Insurance
Broker Panel scheme whereby BAR members receive
unlimited support, guidance and advice from qualified
specialist companies within the UK. We are constantly
looking at ways to support our members businesses;
therefore, if this initiative proves to be a success, we will
develop the Professional Advisers Panel even further into
other relevant areas such as Health & Safety and
Environmental services.

For any independent insurance, financial or legal advice, please contact a

BAR Professional Adviser partner.

Insurance

Basil Fry & Co Ltd Reason Global Insurance

Tel: 01372 385 985 Tel: 0845 602 1775

Email: broking@basilfry.co.uk Email: info@reason-global.com
Website: www.basilfry.co.uk Website: www.reason-global.com

Financial Legal

Wellers Backhouse Jones Solicitors

Tel: 0207 630 6665 Tel: 01254 828300

Email: BAR@wellersaccountants.co.uk Email: enquiries@backhouses.co.uk
Website: www.wellersaccountants.co.uk Website: www.backhousejones.co.uk

MEMBERSHIP
INITIATIVE

in association with

Website Pick & Mix from BAR Services
I
n January 2009, BAR Services had great
pleasure in announcing that its new look
website was up and running. It was
business as usual with the added bonus of
online ordering.
A recent addition to the website is a section
allowing the easy purchase of materials from
BAR Services Pick & Mix option. For many
years, the company has provided a service
whereby small quantities of packaging materials
can be delivered directly to your customer.
Now this process is even more stress-free as
you can order online and a delivery will be
made within the next two working days.
The BAR Services website is visible to the
public and trade customers; however, a second
level of the website will allow exclusive access
to the discounted prices that are available to
the membership. Each company has been
e-mailed a personalised log-in that allows an
interface with the members area of the
website. One of the benets of being a BAR
member is the saving achieved by the bulk
buying power of BAR Services, explains
Project Manager Jane Shaw. By using the
unique member log-in, these prices can be
accessed on the website.
BAR Services has also added an online
payment option for members who would
prefer to pay as they go. Although members
have the availability of credit facilities with
BAR Services, some may prefer to pay for
smaller orders immediately by credit card.
With buying habits changing with the
Product of the Month
BAR Services Ltd, Moor Hall, Sandhawes Hill, East Grinstead, Sussex RH19 3HQ Tel: 01342 870087 Fax: 01342 870072 Email: sales@barservices.co.uk
advancement of the World Wide Web, more
and more customers are requesting the
ability to buy and pay online in one simple
and easy process.
The website further provides information
on the current product of the month, as
advertised in the R&S, current best sellers
and information on any special offers.
Furthermore, you can now access information
from the BAR Head Ofce by simply clicking
on the BAR logo; this will take you directly to
the main BAR website.
BAR Services sees its website as a vital tool
for growing its already ourishing business
so bringing the website up to speed was
important. Shopping on the Internet is both
File Storage Box
The le storage box is an essential product
for ofce moves and has become synonymous
with the high quality and durability expected
from the removal industry.
The standard size le storage box
has proved to be an invaluable,
multi-functional carton when
relocating customers in to new
ofce premises. Due to popular
demand, BAR Services is now
pleased to announce the introduction
of various new sizes and styles to
its already extensive range.
BAR News
economical and convenient. The BAR Services
online shop is always open seven days a
week, 24 hours a day and the bargains
online can be numerous. Surng the net isnt
just about buying an airline ticket, booking a
hotel or sending owers; with a click of a mouse
you can now purchase all your packaging
needs too. BAR Services has always been a
phone call away but with the new look website
up and running, delivery of your order is now
also just a click away.
For further information regarding the
services provided or to obtain a members
log-in, please contact Jane at BAR Services on
01342 870087 or alternatively send an e-mail
via the website.
Sweet deal
BAR Services
websites new
Pick & Mix
feature
Whether your customers requirements are
for A4 document storage or box les
storage, there is now a box to suit their
needs. Supplied at packed, the cartons are
easily assembled and come with specically
designed carry holes to make handling
easier.
Members requiring further details
on the new arrivals or prices on the
standard le storage box should
call BAR Services on 01342 870087
or alternatively e-mail
sales@barservices.co.uk.
February 2010 Removals & Storage 29
 CMG News
As operations director
of Company Moves and
a director of Skills for
Logistics within the CMG
you would think that
Kevin Mack would have
little time for much
else. On the contrary.
Snowed in and with no
where to run, Charlotte
Freestone caught up with
the man who seems to
nd time for everything.
Kevin Mack: A man of many talents
I
t may surprise many to know that despite
his in-depth knowledge and wisdom about
the removals business, Kevin has not always
been involved in the industry. He was in fact
a master chef until eight years ago, managing
and working within the restaurant industry
at the same level as the likes of Jamie Oliver.
All this changed when Kevin was recruited
by Company Moves with the remit of assisting
the managing director in making the company
ourish and grow to improve the number of
services it could offer to its clients.
As Kevin came to learn about the industry
he said he became interested in what makes
the CMG tick: Needless to say several
prominent members of the Council were only
too pleased to promote the benets of the
CMG and the direction in which the industry
and Council were heading. Indeed it is still
heading forward with many good things
coming forth such as the BS 8522 - this makes
the CMG stand out from the crowd.
Having been seconded to the Council and
subsequently elected as a full member, Kevin
began to realise the wealth of knowledge and
experience within the CMG Council. Kevin
joked: I did learn that you can be a volunteer
without saying a word! Joking aside, the go-
ahead attitude can only benet members and
strengthen the cause which means the clients
benet from a superior service.
Kevin said that since he has joined the CMG
he has seen just how effective its work can be.
I have gained a lot of satisfaction from being
involved with it from its conception, through
all the planning stages, to the conclusion. It
has been a very exhilarating experience.
It would appear that Kevins background,
having had a large amount of training and
the relevant qualications, set him in good
stead as far as his involvement in the Training
30 Removals & Storage February 2010
Committee goes. I became involved with the
Training Committee to build, certify and
implement the Commercial Apprenticeship,
said Kevin. This led to him being appointed
as a director of Skills for Logistics.
Kevin believes that a lot of the credit for the
Training Committee and the Commercial
Apprenticeships effectiveness must go to the
I did learn that you
can be a volunteer
without saying a
word! Joking aside,
the go-ahead
attitude can only
benet members
and strengthen
the cause ...
Kevin Mack
leadership of the Council. It has been really
positive in leading this all forward and long
may it continue, as it will only strengthen our
position within the industry, which isnt bad
when you consider the size of the CMG
membership compared to the domestic eld.
Work is clearly something that Kevin is
passionate about but what about in his spare
time?
What is spare time? joked Kevin. However,
somewhere along the way, Kevin does nd time
to indulge his passion for golf, something many
will know about through his involvement
with the CMG Trophy, sponsored by Basil Fry.
Im so glad this is back on the calendar. It
gives members a great opportunity to let off
some steam and enjoy a good round. And
who won last years trophy at the Forest of
Arden in the Autumn? That would be Kevin.
The entries always include a few suspicious
characters, said Kevin. But having won both
the CMG and the BAR golf trophy in the last
couple of years I might fall into this category!
Only the golng legend that is David Bunting
has achieved this feat no further comment
necessary!
But surely the CMG and BAR golf tournaments
still really class as work, which suggests that
Kevin must have a very understanding
partner. I am lucky that my partner, Kathy,
is very supportive and also shows an interest
in what I do, which makes it better when you
are having a bad hair day and need to spout
off, said Kevin. Kevin has also recently
become a grandad.
So, master chef, operations director, CMG
councillor, director of Skills and Logistics,
organiser of CMG golf tournaments, father
and grandfather. Can there possibly be any
more strings to Kevins proverbial bow? Just
in case I need something else to do, I am a
director of a local football club which is
challenging but denitely has its rewards. And
to complete the picture I am also an active
member of a local Rotary Club for which I
have a prominent role and certainly enjoy the
aspect of helping others in a charitable way.
Is there no end to this mans talents?


 Training News
BARTS announce eight new removals
specic Driver CPC courses
B
AR Training Services offer a variety of
industry specic periodic Driver CPC
training courses. Training is available
on your premises, in your area or at BAR
Watford. As well as the LGV Driver Essentials
Driver CPC training course that BARTS
provide, there are now an additional eight
courses to choose from giving you a variety of
industry specic knowledge to make the
training requirement of 35 hours easy to enjoy
and gain benet from. Information on the
courses BARTS can provide is shown below.
Prevention of Physical Risk
The course covers:
The meaning of ergonomic principles and the
importance of a correct seating position;
identication of movements and postures
which pose a physical risk; the importance of
a correct diet and physical tness; the effects
of incorrect diet on health and driving ability;
the importance of correct manual handling
techniques and correct use of manual
handling equipment; the types of accidents
occurring in the transport industry and
methods of reducing accidents; the rules and
regulations regarding the provision and use
of personal protective equipment and the
main types used in the transport industry.
Emergency Situations
The course covers:
The correct behaviour and actions in an
emergency situation; the correct procedure
for summoning emergency assistance - police,
re, ambulance, breakdown and recovery;
the procedures and actions required to
administer emergency rst aid; procedures
and actions in the event of a vehicle re; how
to react and control aggressive behaviour and
the correct procedures and regulations
regarding accident reporting.
32 Removals & Storage February 2010
Packing
The course covers:
The reasons for the use of packaging; the
availability and correct selection of
environmentally friendly packaging materials;
the requirements regarding economical use
of packaging materials and the correct methods
for the environmental and economic use of
packaging materials.
Safe & Efcient Driving
The course covers:
The benets of safe and fuel-efcient driving
to the employer, driver, the public and the
environment; the fundamentals of safe and
fuel efcient driving; tips for successful safe
and fuel efcient driving; and methods of
improving road safety.
Company Image & Customer Care
The course covers:
The drivers role as an ambassador for the
company and the industry; the drivers
responsibilities for driving professionally
regarding road safety and other road users;
the importance of maintaining customer
relations; the drivers role in dealing with
customer complaints; and the methods of
dealing with aggressive customers or other
road users.
Manual Handling
The course covers:
The importance of correct manual handling
techniques with regard to drivers health and
wellbeing and application of regulations; the
statistics regarding manual handling injuries
and the risk of manual handling injuries to
drivers; the anatomy of the spine and
musculoskeletal system; the most common
types of manual handling injuries and their
causes; the correct manual handling
BARTS Selling
Skills Course
Dont miss out, its only 99!
Price frozen from 2009
P
resented by Loren Webster, BARTS Training
Manager, the BARTS Selling Skills course
takes place between 11:00am 3:30pm
(10:30am for refreshments, course starts at 11am)
allowing all members to attend and benet from
this NOT TO BE MISSED, GREAT VALUE course
wherever you are located.
Learn how to convert enquiries into sales and
how best to promote the BAR OFT Code of Practice
to your customers.
techniques for a single lift, double lift and
team lift, etc; lifting aids and equipment
available to assist with manual handling and
their correct use; and the safe weight for
lifting when manual handling.
Risk Assessment & Risk Management
The course covers:
The 5-steps method of risk assessment; the
methods of risk reduction in the workplace;
the hierarchy of risk control and how to apply
it to the workplace; the need for, and methods
for managing risk in the workplace; and the
three parts to manual handling risk
assessments regarding lifting, carrying and
the use of manual handling equipment.
Vehicle Loading
The course covers:
The correct procedure for loading a vehicle;
the forces affecting vehicles whilst in motion;
the correct loading procedures with regard to
vehicle capacity, payload, axle weights, part
loads and vehicle positioning; the methods of
load evaluation regarding weight to volume
calculations; load protection and securing
loads; and the penalties to drivers and
operators for overloading offences.
If you would like to book any
of these courses or would like
to discuss your Driver CPC training
further then please contact
BARTS on 01923 699484.
BARTS Selling Skills course will also be taking
place at BAR Watford on the following dates
throughout the year: 24 February 2010, 17 March
2010, 14 April 2010, 19 May 2010, 9 June 2010,
7 July 2010, 11 Aug 2010, 8 Sept 2010, 6 Oct
2010, 17 Nov 2010 and 8 Dec 2010.
This course can also be delivered
on-site at your premises. To book your
places, call BARTS on 01923 699484.


 JAUPT APPROVED CENTRE AC00191

INDUSTRY SPECIFIC DRIVER CPC

TRAINING FROM BAR TRAINING SERVICES

BAR Training Services train you at the

following locations at specially
discounted member rates:

At your premises
In the BAR areas
BAR in Watford

Flexible training the way you want it!

Book your places NOW

or for further information
contact BARTS on 01923 699484

BARTS
THE INDUSTRY
Because your people are your biggest asset SPECIALISTS

A busy year for BARTS
Mobile Training Unit
I
n 2009 the mobile training unit covered
thousands of miles delivering training
throughout the UK. David Hookins delivered
96 operative courses to 48 companies, both
BAR and non-BAR, and over 1,000 staff received
training totalling 3,840 training hours.
BARTS were also contracted by the MOD to
deliver a bespoke health and safety training
course, designed by David Hookins, covering
manual handling and furniture handling
skills to 107 MOD personnel who are involved
in the furnishing and de-furnishing of
married quarters. BARTS were awarded this
contract due to recognition of their specialist
training courses.
BARTS also assisted many member
companies with their compliance with health
and safety legislation by providing health and
safety policies, risk assessments and
specialist advice.
AMC Removals of Naas, ROI
AMC Removals of Naas, ROI
Adams Express of Oslo
The mobile training unit ventured into
Europe for the rst time in 2009 delivering
training to BAR International Associate
members AMC Removals in Naas, Southern
Ireland and Adams Express Removals in
Oslo, Norway.
In September 2009 compulsory periodic
training was introduced for drivers under the
Driver CPC Regulations and BARTS have been
active in delivering training to both BAR
member and non-BAR member companies.
David Hookins said that 2009 had been an
extremely rewarding year and that there had
been really positive feedback from trainees
on the courses. Also, the courses in removals
management and practical estimating were
updated in 2009 and given new presentations
and training notes, they are now BTEC
nationally recognised qualications, the rst
of their kind for the removals industry.
Taylors Removals of Barnsley
Taylors Removals of Barnsley
Adams Express of Oslo
Training News
The Overseas
Group has
invested in
BARTS
All Overseas Group members
keep your eye on the R&S over the
next couple of issues! The Overseas
Group has requested that BARTS
design a bespoke training package
for the benet of Overseas Group
members. Details will be announced
shortly for this training to be
available at no extra charge to BAR
Overseas Group members.
Young Movers
event at BAR HQ,
Watford Wednesday
17 March
Business Seminar together with buffet
lunch followed by a murder mystery
event in the afternoon.
Following the huge success of the Young
Movers launch event, BAR Young Movers
next event is a business seminar to include:
The OFT Code of Practise
Career path choices
Risk management
BAR Young Movers is open to all in their
20s or 30s working for a BAR member - get
involved in something that is providing
tangible business benets for our young
industry professionals.
The event is only 25 to attend and will be
held at the British Association of Removers
premises in Watford with easy links by car,
train and bus.
The business seminar event will start at
11am and nish at approx 3:30pm allowing
all BAR members to attend and reduce time
spent away from the workplace.
To book your place, contact Loren at
training@bar.co.uk.
February 2010 Removals & Storage 35
 Training News

Training Exclusive
to BAR

Payment Initiative Members

BAR Training Services offer members a payment initiative on all of our training
MAKING
courses. Training may be carried out at head office, on-site or using our mobile
TRAINING training unit.
AFFORDABLE Payment for training with a value of over 1,200 can be spread over four monthly
payments for your convenience.
To take advantage of this offer, a non refundable deposit of 30% must be paid with
your booking confirmation. Please see the example below:

Cost of course - 1,200

Date: Deposit Month 1 Month 2 Month 3 TOTAL
Payment: 360 280 280 280 1,200
(all figures quoted are subject to VAT)

For a full list of BARTS courses please visit the training section of the website at:
www.bar.co.uk

36 Removals & Storage February 2010

 BAR Conference 2010
13 - 15 May 2010, Bristol Marriott Hotel City Centre
Partnership for Profit - Preparing for the Future

Welc
ome
t o the
BAR
Con
fe r e n
ce

For the latest information and to book, please visit

www.bar.co.uk/conference2010.aspx
 Dont miss out on the event of the year ...
Come and share the most highly anticipated event
in the professional removals calendar
Following on from last years highly successful theme, this years
conference aims to build and enhance on that theme by .

The BAR Annual Conference 2010 will be hosted in the Bristol Marriott Hotel - a superb
venue that offers the perfect location for our 3-day event ... dont miss this opportunity!

Conference 2010 Highlights

The BAR Annual Golf Challenge 2010 kicks off on Thursday 13 May at the prestigious St. Pierre Country Club,

The day will also include conference attendees competing for an additional competition prize. For more
information, please contact commercial@bar.co.uk.
We are delighted to welcome to the conference our keynote speaker Rachel Elnaugh of Dragons Den fame.
This former Businesswoman of the Year and highly experienced entrepreneur will present a personal account of
her professional success through the years. Dont miss Rachels highly motivational and entertaining speech.
Top class presentations from our Corporate Alliance Partners - who will offer relevant expert industry advice and
guidance on making the most of business partnerships and preparing for the future.
Find out what new and innovative products and services exist in the removals and storage industry by visiting our
annual Trade Exhibition.
The Young Movers event will take place at Jungle Rumble - a superb venue for our Young Movers to meet up
and have fun playing crazy golf.
Who will be the 2010 Domestic Mover of the Year and Commercial Mover of the Year? The Gala Night Dinner
will include the presentation ceremony unfolding the richly deserved DMOTY and CMOTY winners.
Top class social events NOT to be missed - beginning with a Drinks Reception followed by a Welcome Buffet
and Party Night at the stunning Explore @Bristol & Planetarium, one of the South Wests most prestigious
and unique venues. Enjoy and socialise with fellow members at this iconic location. The Black Tie Gala Evening
Dinner held at the Bristol Marriott promises to be a

C A R!
WI NA

Crack the Safe during the conference

to win a brand new MINI ...

To register for the conference, please visit:

www.bar.co.uk/conference2010.aspx
 Conference Programme
Thursday 13 May 2010 Saturday15 May 2010
Morning Morning
BAR Golf Challenge - St. Pierre Country Club Partners Tour - Those not attending the business
Championship Old Course sessions have the opportunity of exploring the historic
Roman city of Bath. The visit will include transport, a
Evening walking city centre tour and lunch
Welcome Reception - sponsored by: CMG Business Sessions
drinks and buffet dinner included
CMG Annual Meeting
Young Movers event at Jungle Rumble
Corporate Alliance Partner - Presentations by:
Friday 14 May 2010 BT - to include the launch of an exciting
new product which will support your
Morning business in the removals market place
Facilities Management Association
BAR President Greenworks
PFM Moving Trends Survey
Annual General Meetings
Afternoon
BAR AGM
RBA AGM Buffet lunch within the exhibition area and
Presidents Inauguration a chance to eat and drink with our exhibitors

Conference Business Sessions - Presentations by: CMG Business Sessions - Presentations by:

UK Border Agency Corporate Alliance Partner - British Institute

BARTS of Facilities Management
Furniture Re-use Network
BAR Standards Keynote speaker and former BBC Dragon
Rachel Elnaugh
HM Revenue & Customs Trailer for the 2011 conference

Afternoon Evening
Buffet lunch with exhibitors Cocktail Reception at the Bristol Foyer

Conference Business Sessions - Presentations by: Gala Night

dancing, as well as honours and awards
Corporate Alliance Partner - NAEA presentations, including CMOTY and
BIP Solutions DMOTY winners. Music by Vice Versa
BAR Self Storage a show band that has earned the WINNER WINNER

reputation for offering the very best in

COMMERCIAL
MOVER OF
THE YEAR
DOMESTIC
MOVER OF
THE YEAR
2010 2010

Afternoon cream tea with exhibitors live entertainment.

Evening
Social Event - Explore @Bristol & Planetarium - A

historic cathedral and Millennium Square. Enjoy the
Planetarium and exhibitions in the @Bristol Venue.
Buffet dinner will be served in the Rosalind Franklin
Banqueting Hall where you will have the chance to
relax, socialise and catch up on the days events.
Proudly sponsored by: Rachel Elnaugh Vice Versa
 CONFERENCE DELEGATE PACKAGES

Conference Price
Description
Package (p/person)

3 nights accommodation (B&B) 13-15 May 2010, entry to all business sessions, trade
Package 599.00 + VAT
exhibition, all social events, tea/coffee refreshments and buffet lunches.

3 nights shared accommodation (B&B) 13-15 May 2010, entry to all business
Package sessions, trade exhibition, all social events, tea/coffee refreshments and buffet 425.00 + VAT
lunches. partners tour on Saturday 15 May 2010.

Accommodation (B&B) on any 2 consecutive nights between 13-15 May 2010, entry
Package to all business sessions, trade exhibition, all social events, tea/coffee refreshments 425.00 + VAT
and buffet lunches on the respective dates.
Shared accommodation (B&B) on any 2 consecutive nights between 13-15 May

2010, entry to all business sessions, trade exhibition, all social events, tea/coffee
Package 350.00 + VAT
refreshments and buffet lunches on the respective dates. Partners tour on Saturday

15 May 2010.

Entry to all business sessions, trade exhibition, tea/coffee refreshments and buffet
Package 110.00 + VAT
lunches.

EXHIBITION PACKAGES

Exhibition Price
Description
Package (p/person)
Exhibition Package 2 x full delegate packages (as above), 1 x exhibition shell scheme (3m x 2m),
2500.00 + VAT
1 x dressed table, 2 x chairs, spotlights, power supply, wireless internet.
Exhibition Package 2 x full delegate packages (as above), 1 x exhibition shell scheme (3m x 2m),
3000.00 + VAT
1 x dressed table, 2 x chairs, spotlights, power supply, wireless internet.

O RSH IP
SPO N S
If you would like to
or exhibit
at the conference
to promote your
products and services
please contact

For the latest information and to book, please visit

www.bar.co.uk/conference2010.aspx

R&S is grateful to FEDEMAC for its contribution to this section
Conclusions of
the council of
transport ministers
T
he EU Transport Ministers met under
the Swedish Presidency in Brussels on 17
and 18 December 2009. Two important
items for road freight transport featured on
the agenda:
Future EU Transport Policy;
Deployment of ITS* in Road transport.
Presidency conclusions on the future
EU transport policy
As ministers were unable to fully agree on all
elements of the text, the conclusions are
Presidency Conclusions rather than Council
Conclusions. The principle of modal shift is
not abandoned and the formulation of the text
leaves the door open for continued support of
this principle. The main elements are:
Recognition of the need to facilitate
economic recovery of the transport sector
and prepare it to face future challenges;
Recognition of the need to better exploit all
modes of transport, but shift, where
appropriate, to more energy efcient and
environment friendly modes of transport
while encouraging the implementation of co-
modality;
Encouragement of the European Commission
(EC) to further promote a fully integrated
multimodal transport system while revising
TEN-T** policy and the Marco Polo
programme***;
Support of the internalisation of external
costs for all modes of transport while
ensuring a level playing eld between the
different modes, taking into account modal
specicities;
Acknowledgment of the need to break the
transport sectors fossil fuel dependency;
Encouragement of measures to reduce
emissions and congestion through the
further deployment of trafc management
tools and ITS;
Encouragement of the completion of the
internal transport market;
Recognition of the need to promote changes
in the behaviour of individuals;
Conrmation that the promotion of quality
of employment and training needs to be
enhanced;
Acknowledgment of the need to support
national and local authorities in developing
sustainable urban transport policies while
respecting subsidiarity;
Call for better regulation and the use of
exible legislative and non-legislative
instruments whilst aiming at reducing
administrative burdens;
Conrmation that the future European
transport policy should be prepared by
dialogue and in cooperation with all relevant
actors.
The full text of the Presidency Conclusions
can be found on: www.consilium.europa.eu/
uedocs/cms_Data/docs/pressdata/en/
trans/111996.pdf.
Deployment of ITS
Ministers received a progress report on the
discussions relating to the proposal for a
Directive on the implementation of the ECs
ITS Action Plan. It is expected that an
agreement will be reached during one of the
upcoming Transport Council Meetings of the
Spanish Presidency (Jan-Jun 2010).
Mandatory deployment remains a point of
divergence. The EP wanted to have the
mandatory deployment of some ITS services
but some member states were hesitant about
this. A compromise has been found whereby
the member states will have the nal say about
deployment, but there is a two-stage procedure
to introduce ITS through European legislation.
Firstly, the EC adopts the necessary
specications for an action and secondly,
within a period of 12 months and, where
necessary, after an impact assessment, the
EC presents a proposal to the EP and Council
who jointly decide on it. However, some member
states are still hesitant about the issue.
Information supplied by FEDEMAC.
* Intelligent Transport Systems (ITS) apply
information and communication technologies to
transport. Computers, electronics, satellites and sensors
are playing an increasingly important role in our
transport systems. The main innovation is the integration
of existing technologies to create new services. ITS as
such are instruments that can be used for different
purposes under different conditions. ITS can be applied
in every transport mode (road, rail, air, water) and services
can be used by both passenger and freight transport.
** The TEN-T Programme consists of hundreds of
projects dened as studies or works whose ultimate
purpose is to ensure the cohesion, interconnection and
interoperability of the trans-European transport
network, as well as access to it.
*** Marco Polo is the European Unions funding
programme for projects which shift freight transport
from the road to sea, rail and inland waterways. This
means fewer trucks on the road and thus less
congestion, less pollution, and more reliable and
efcient transport of goods.
European News
Changes to
Environmental
Zones in Germany
Several new environmental zones were
activated in Germany in January 2010. Trucks
driving into the cities of Berlin and Hannover
now need a green badge; trucks driving into
Frankfurt and Bremen need a yellow or
green badge. (More e-zones have also been
announced, there are now 40 in total.)
Foreign vehicles (cars and trucks) also need a
relevant badge if entering or travelling via
any of the German e-zones. There are three
colours: red (almost means Euro 2), yellow
(means Euro 3) and green (Euro 4, Euro 5,
EEV). The cities make their own decisions on
which type of cars/trucks are allowed to drive
into their e-zones. A vehicle with a green
badge is allowed to drive into an e-zone that
is marked red-yellow-green or green-yellow.
A vehicle with a red badge is not allowed to
drive into an e-zone that is marked yellow or
green. Driving into the e-zone will cost a 40
euro penalty and a penalty point in the
German register of driving licenses in
Flensburg. The badge has to be positioned on
the front windscreen in one of the corners
The badges can be obtained at the stations
of DEKRA, TV, and most garages, but the
vehicles documents/papers will be needed to
verify the details. This only takes a few minutes.
Alternatively, the badge can be ordered before
travelling to Germany.
For more information visit www.umwelt-
plakette.de. Most of the information is also
available in English and some basic information
also in most other European languages. The
badge can be ordered via the website but this
is comparatively expensive, costs are more
than 30 euro (the badge is normally
obtainable via a garage for 5 or 6 euros).
February 2010 Removals & Storage 41
 European News
Road safety in Europe:
a priority for the
coming decade
T
he European Commission hosted a one-
day conference, 2 December 2009, on the
results of the recent public consultation.
This precedes the drafting of the European
Road Safety Action Programme 2011-2020.
More than 400 stakeholders with different
backgrounds discussed the problems and the
state of play in road safety in the European
Union. Tens of thousands of human lives are
at stake each year as a result of deaths arising
out of road accidents in Europe. The ambition
is to try to at least halve the present number
of such accidents. The new action programme
will also focus on key priorities such as
accidents on rural roads (60% of the total
number of deaths) and vulnerable road users
such as pedestrians, cyclists, motorcyclists
and elderly people.
After giving an assessment of the results of
the current European Road Safety Action
Programme (2001 2010), the Commission
released the outcome of the consultation
process that has taken place over the past
months and which will contribute to the next
action programme. This process has involved
experts as well as citizens in general, with a
42 Removals & Storage February 2010
R&S is grateful to FEDEMAC for its contribution to this section
New duty
Tens of thousands
of human lives are
at stake each year
as a result of deaths
arising out of road
accidents in Europe
regulations
for the EU
T
he Council of the European Union
has issued a new regulation relating
to the setting up of a Community
system of reliefs from customs duty. The
document is very detailed and not the
kind of tome that anyone would readily
commit to memory. It is, however, a useful
reference document dealing with duty
requirements for goods being imported
into the Community, property acquired by
inheritance, goods imported after a
marriage, educational materials, capital
goods, and much more. The whole
document can be downloaded, if its
possible to type this URL without making
a mistake, as follows: http://eur-lex.
europa.eu/LexUri Serv/LexUriServ.
do?uri=OJ:L:2009:324:0023: 0057:EN:PDF.
New EU
view to gathering ideas on future actions that
can help further improve road safety in the EU.
The debate took place in the form of panel transport rules
N
discussions with experts and plenary
ew EU rules on road transport
sessions with all participants. Subjects for the
came into force on 4 December,
rst panel discussion were the safety of
2009. The aim is fairer competition
vehicles and of infrastructure, with focus on
and less red tape, saving euro 190
the safety of motorcycles, vehicles of the
million. The deal simplies the legal
future such as electric cars, eco-driving, and
framework for the 900,000 European road
on how to adjust infrastructure to different
transport rms moving goods or
categories of road users. The second panel
passengers, streamlining rules governing
discussion treated the role that citizens can
entrance into the business and access to
play in improving road safety. These panellists
the market.
represented road victims, professional drivers,
The main changes include harmonised
public authorities, trafc police and vulnerable
rules on cabotage, the electronic linking
road users such as pedestrians, cyclists and
of national registers of road transport
elderly people as well as industry representatives.
rms, listing the most serious
A new section on the EUROPA website which
infringements that could cost a rm its
is dedicated to road safety was also launched
right to work in the sector and a
on the day of the conference. These
requirement that rms have a transport
multilingual, easy to use web pages will
manager who will be responsible for
provide comprehensive information on road
respecting road transport rules. There
safety per category of road users such as car
will be stricter rules to tackle the so-
drivers, motorcyclists, pedestrians and cyclists,
called letter box rms that distort
with the use of pictograms and other readily
competition, a streamlined authorisation
understandable information.
process for international passenger
services and a relaxation of rest period
rules for some holiday coach drivers.
Online police quiz
give it a go!
Tispol, the European Trafc Police
Network, has published its latest online
driving quiz driving in winter weather.
It has ten multiple choice questions on
winter driving dynamics and weather
conditions. Give it a go at https://www.
tispol.org/node/5643.
 Our new web based service
www.evl-rates.co.uk for easy
and immediate online quotes
We guarantee a fast, efficient and
competitive quality service

We can offer quotes on the

following services:
FCL (full container load
single shipper)
Groupage
Airfreight

Australia, USA, Canada

New Zealand, South Africa
Cyprus, Malta, Dubai
Turkey, Bulgaria
Canary Islands

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European Van Lines International Ltd

Unit 6, Lakeside Industrial Estate, Colnbrook, Berks, SL3 0ED, UK
T: 01753 561490 F: 01753 680018 E: trade@evl.co.uk

R&S is grateful to FEDEMAC for its contribution to this section
TRANSpark online service
locates parking areas in Europe
T
he International Road Transport Union
(IRU) has launched the new TRANSpark
online service in conjunction with the
International Transport Forum (which includes
representatives from Transport Ministries
throughout the EU and beyond).
The service enables truck drivers, logistics
planners, transport managers and others
involved in road transport operations to search,
locate, select and contact around 3000 truck
parking areas in Europe and as far aeld as
Kazakhstan.The online service also provides
many other useful links/access to information
about fuel prices in 40 countries, border
waiting times, ash information on trafc
restrictions, road works and blockades,
security guidelines and checklists, weather
conditions at local, national and regional
level, currency converter and legal advice and
support all available free of charge, also in
PDA format.
A Memorandum of Understanding has also
been signed with DocStop to provide medical
assistance to professional drivers. DocStop
(see www.docstop-online.eu) is a network of
medical doctors who provide their services to
drivers in need of non-critical medical
assistance, in a 4km radius around main
parking areas in Germany, Austria, Czech
Republic, the Netherlands and Poland. The
DocStop service availability will be integrated
in TRANSpark as one of the numerous free of
charge services already provided by the IRU and
its member associations, such as FEDEMAC,
to road transport operators and drivers
through TRANSpark information system.
Visit www.iru.org/index/transpark-app for
more information.
Security advice
In addition to the location of the truck stops
the IRU offers the following security advice to
drivers:
Everyday security:
Never leave keys hidden for collection by a
relief driver;
Keep documentation about the load in a
secure place. This can be used as authority
for the title of the goods;
Never leave valuables on view in your cab,
whether these are loose equipment or your
personal belongings;
Look out for any security defects on your
vehicle faulty locks, bolts, straps, anti-theft
devices, etc. as part of your daily walk around
check. Report any unserviceable security
equipment at once.
Security on the road:
Remove ignition keys, lock the cab doors
and the vehicles load space whenever it is left
unattended even when going to pay for fuel
or making a delivery;
Where possible avoid routine stops for
cigarettes, newspapers, etc by buying
beforehand;
Do not leave windows open when away from
your vehicle;
Lock all doors while sleeping in the cab. If
possible back the vehicle up against a wall or
other secure barrier to prevent access to the
rear doors, but remember the top and sides of
the vehicle will remain vulnerable;
If anti-theft devices are tted to your vehicle
use them;
Do not carry unauthorised passengers in
your vehicle;
Where high value loads are carried, travel
in convoy with other known and trusted
drivers if possible. Be on your guard for bogus
ofcials ask for identication.
Paying for fuel
Ensure that the volume of fuel you are
signing for corresponds to that on the pump
reading;
If you use a fuel card, make sure that it
remains in your sight throughout the
transaction process;
If the fuel card is lost report it immediately.
Making deliveries
On arrival at your delivery destination, do
not allow yourself to be persuaded to leave
your vehicle in the charge of anyone else or to
deliver to any other location unless certain
that such action is legitimate;
Make sure that the person receiving the
goods has the authority to do so.
European News
Making collections
Make sure that the vehicle is correctly
loaded;
Always check documentation against load
description and quantity;
Report any irregularity in loading, locking,
sealing or documentation.
Parking safely
Avoid leaving your trailer unattended in
lay-bys;
Where possible, use prearranged secure
parking areas for overnight stops. Do not use
insecure parking places as a routine practice;
Never leave the vehicle unattended in a
secluded area or, at night, in an unlit area.
Try to keep your vehicle in sight if you leave
it unattended.
Planning ahead
If you make the same journey frequently
consider whether the route/schedule can be
varied, if this is possible or permitted.
Be aware
Treat unsolicited offers of assistance from
unknown persons with caution, and treat
signals from other drivers that something is
amiss with your vehicle with extreme caution;
Avoid talking about your load or your
intended route in public or over the radio. Be
careful when asking unknown people for
advice on local off-road parking facilities;
Be vigilant and cautious when returning to
a vehicle alone. If there are suspicious
vehicles nearby or persons in the immediate
vicinity, note descriptions, registration
numbers, etc;
After a driving break or other stop where
the vehicle is left unattended, look out for signs
of tampering with doors, straps or sheets;
In the event of a breakdown, consider the
possibility of tampering or sabotage. Always
take into consideration the security of the
load if it is necessary to leave the vehicle;
In case of burglary in a vehicle, block fuel
card immediately (organised crime has been
copying fuel cards);
Always report a crime to a police station,
even if no item has gone missing;
Keep your fuel card and PIN code separately;
Do not use the same PIN code for the entire
company (advice to company managers);
Change the PIN codes on a very regular basis,
especially if your company has had personnel
changes (advice to company managers).
When on international journeys
Leave copies of all necessary personal
documents and documents relating to the
vehicle and load with the company;
Keep in regular contact with base.
February 2010 Removals & Storage 45
 European News
The European
Electronic Toll
Service
T
he European Parliament and the Council
of the European Union adopted a directive
on the interoperability of electronic road
toll systems in 2004. It lays down the general
conditions for the European Electronic Toll
Service (EETS) ensuring the interoperability
of toll systems used on the entire Community
road network. It tasks the European
Commission, assisted by Member State
representatives (the Toll Committee), to further
dene the EETS and its technical elements.
One vehicle, one contract, one on-board unit
The EETS will enable road users to easily pay
tolls throughout the European Union (EU)
thanks to one subscription contract, with one
service provider and one single on-board
unit. The EETS will be available on all of the
infrastructure with electronic tolls such as
motorways, tunnels, bridges, ferries, etc. It
will ensure the interoperability of electronic
road toll systems on the entire Community
46 Removals & Storage February 2010
R&S is grateful to FEDEMAC for its contribution to this section
road network, limit cash transactions at toll
stations and eliminate cumbersome procedures
for occasional users. This will improve trafc
ow and reduce congestion.
Why the EETS?
Tolls are generally employed to nance the
construction and maintenance of road
infrastructure and to tackle rising levels of
congestion, noise and pollution. Electronic
toll systems were introduced in several
European countries in the early 1990s. These
systems often operate with on-board equipment
to collect and process data. However, various
incompatible systems were set up at national
or even local levels. National electronic systems
are not often interoperable.
EETS report 21 December 2009
by Tony Richman
Non-interoperable road toll systems hinder
especially international road transport. Road
users must be equipped with on-board units
specic to each Member State or tolled domain.
So, to travel, for example, from Portugal to
the Netherlands ve units might be needed.
Consequently, transporters need contracts with
several road operators, each with their own
invoicing and billing procedure. This means
time-consuming paperwork and red tape.
The EETS in practice
Under this new system the three main
partners are the users, EETS providers and
toll chargers. The EETS provider concludes
contracts with users and grants them access
to the EETS in the entire EU. The toll charger
levies tolls for the circulation of vehicles in an
EETS domain i.e. part of the EU road
network or a structure such as a tunnel, bridge
or a ferry liable to toll. Tolling policies remain
to be decided by the member states in
compliance with EU legislation. The EETS
ensures interoperability between all the
electronic road toll systems in the Community,
which can use either: dedicated short-range
communication (DSRC) or satellite positioning
associated with mobile communications.
What next?
The Commission decision on EETS denition
entered into force on 8 October, 2009 and was
published in the Ofcial Journal of the
European Union on 13 October, 2009.
Subsequently, the EETS is to be available within
three years for vehicles above 3.5 tonnes and/
or allowed to carry more than nine passengers
(including the driver) and within ve years
for all types of vehicle. The Commission intends
to carry out a mid-term review 18 months
after the entry into force of the decision.
 Don't gamble with your insurance cover
Pick the right numbers
Choosing an Insurance Broker is far from just being about the cost. It is much
more about getting the right cover for your business. To do this you need
expert advice from a company that can offer you a wealth of experience
gained from years of service to the Removals and Storage Industry with the
backing of A rated insurers.

Reason Global Insurance can offer you the benefit of that experience;
its not down to chance its what we do..

DAVID RAYNOR 22 years experience

Dave began his Insurance career with Bain Clarkson in 1987, specialising in heavy haulage, freight
forwarding and removals insurances. In 1992, Dave teamed up with John Luker and Michael Reason
and Reason & Co. was born. As the Managing Director of Reason Global Insurance it is my priority
to ensure all our staff provide a first class service to our clients.This is not only in speed and efficiency,
but also the ability to understand fully our clients demands and needs.

JOHN LUKER 25 years experience

John has been involved with insurance for the removals and transport industries for 25 years. Starting
out with RHA Insurance Services, his focus was predominately heavy haulage and removals. As a
founder member of Reason & Co., Johns influence within the company in terms of industry knowledge
is unsurpassed.

MIKE REASON 40 years experience

Mike began broking for the transport & removals industries when he left school over 40 years ago.
Originally working for Lloyd's broker Hogg Robinson, Mike started his own company in 1987 and has
since been involved in the creation of Reason Global Insurance, developing it into one of the market
leaders. His portfolio of client business has been built on trust and loyalty and many clients have
remained with Mike for 20 years or longer.

LORRAINE DICKSEE 38 years experience

Lorraine has been providing insurance advice to the removals and self storage industries and has worked
closely with the BAR for 25 years, having joined the Insurance industry in 1971. Her in depth and
comprehensive understanding of the complex insurance requirements of the Association members,
whilst appreciating the commercial pressures they face, makes her a well trusted figure in these circles.
One of her priorities at Reason Global Insurance is ensuring client service remains at the highest level.

RYAN SQUIRRELL 26 years experience

Ryan has 26 years insurance industry experience, having worked for both insurers and insurance brokers.
For the last 7 years Ryan has been exclusively working with removals and self storage companies and
joined the team at Reason Global in March 2008. Ryan is an Associate of the Chartered Insurance Insti-
tute having qualified in 1992.

NICHOLAS MARSHALL 21 years experience

Nicholas is an Associate of the Chartered Insurance Institute and has worked with the removals industry
for the past 21 years. During this time he has gained significant experience in dealing with both
customers claims and placing and managing insurance programmes to meet our clients needs. Known
for the catchphrase "risk is good" Nicholas firmly believes that all problems have a solution but which
may not necessarily involve insurance or premiums.

There are many more years of experience that make up Reason Global Insurance. Each member of the team has been
handpicked according to their understanding of your business and their ability to deliver the best possible service.

Reason Global
Reason Global Insurance Tel: 01273 739961 www.reason-global.com info@reason-global.com
Reason Global Insurance is a trading name for Reason and Co (SE) Ltd, authorised and regulated by the Financial Services Authority
 Letters/People News

Send your letters to: The Editor, Steve Jordan, Removals & Storage, The Words Workshop Ltd, 26 Swanwick Lane, Broughton, Milton Keynes, Bucks MK10 9LD
Tel: 01908 695500 Fax: 01908 690099 Email: rands@thewordsworkshop.co.uk

Thanks for all In response to the recent survey

your help, RBA
Dear Sir
In February this year I was involved in a
serious car accident. My injuries were
fairly extensive and I was off work for
a while.
During the time that I was ill my Branch
Manager contacted you on my behalf and
you very kindly sent me a very generous
cheque.
Its taken a while for me to get back to
full working order and although I have
trouble holding a pen and writing my
typing is just about back up to scratch.
So now I am able to say THANK YOU VERY
MUCH for your generosity. It meant an
awful lot to me.
Thank you all, I really appreciate your
kindness and wish you all well for
the future.
Kind regards
Debs
Deb Lindsay
of members regarding
standards-based membership
Dear Sir
Leatherbarrows Removals and Storage
Limited is extremely concerned at the different
levels of competence in both management
and operative staff demonstrated regularly
throughout the removals industry.
We believe the public NEED guidance and
in order to be condent that all BAR members
shape up we believe that an annual inspection
and assessment for compliance to at least one
of the Industry Quality Standards available
is essential.
We say this with full condence that things
will improve as we have had BS EN 12522
since its inception and we have recently
complied and been assessed as compliant to
BS 8522 as well.
We can see for ourselves how the company
has disciplines in place and deals with the
annual inspections very seriously ensuring
that we are always giving best service. We
have our quality monitoring forms going back
over 10 years to prove this.
As the managing director I can sleep at
nights knowing that our Health and Safety
matters and our regular reports, minutes of
safety meetings, H and S assessments and
compliance to workplace regulations are
checked at least once each year by a very
competent individual who can give me re-
assurance or point out any problems. It is
akin to having an insurance policy in place!
Our vote is yes - every member must have
at least one of the Standards (norms) and be
independently assessed annually.
NO it cannot be a voluntary requirement -
those that attain it cannot be expected to be
giving credence and support to those who
cannot be bothered to modernise and
discipline their business.
David Trenchard
Leatherbarrows Removals and Storage Ltd.

Wedding bells for

Interdeans Mark Muss
Guests from France, Hungary and the UK,
ocked to Cameron House in Scotland to
attend the marriage of Ildiko Burian and
Mark Muss.
Mark is the regional director of central
Europe for Interdean International Relocation.
He met Ildi several years ago when she was
working for the American Chamber of
Commerce in Budapest. Not long after, Ildi
entered the relocation business, working
rstly for another relocation provider and
most recently for Interdean. She currently
works as a mobility manager for an
international blue-chip company.
Their wedding, held near Loch Lomond,
was an intimate family affair: Marks mother
ew in from France and Ildis family came
over from Hungary to celebrate with the couple.
It was the rst time that our international
family had got together, it was very special,
says Mark. Gifts arrived from colleagues and
industry partners across the globe, further
adding to the occasion.
Mark and Ildi honeymooned in California,
driving the Pacic Highway from San Francisco Mark and Ildi
to San Diego.

February 2010 Removals & Storage 49

 Make sure your organisation
is represented at the 2010 MAN
everywoman in Transport &
Logistics Awards

Award Categories
Rising Star of the Year Award
Director of the Year Award
Commercial Driver of
the Year Award
The Warehousing Award
Team of the Year Award
(led by a woman)
Industry Trainer of the Year Award

We know there are a number of exceptional women working

in Transport and Logistics, how many do you know?
Nominations
This is your opportunity to recognise the women in this sector
and nominate them for the 2010 MAN everywoman in
Transport & Logistics Awards.
Open: Tuesday, 1 December 2009
Close: Wednesday, 10 February 2010
Its easy to nominate at www.everywoman.com/tlawards.
Awards Ceremony and Luncheon:
The Marriot, Grosvenor Square, London.
Thursday, 13 May 2010.
This event is the perfect place to:
Celebrate the achievements of the talented women in
Transport and Logistics
Position your organisation as a place where women want
to work
Network with key industry gures
Motivate and reward your team
Entertain clients in an inspiring, relaxed and professional
environment
To secure your place at the 2010 MAN everywoman in
Transport & Logistics Awards or nd out how your organisation
can be involved, call the everywoman team on 020 7981 2574
or visit www.everywoman.com/tlawards

Media Partner: Sponsors: Supported by:


Success means offering something better
By WALLY WHINGER
Can you think of any subjects for our
grumpy old man to get his teeth into?
You can email him at:
david@thewordsworkshop.co.uk
I
was watching the local TV news the other
night when a piece came on about a town
in Bedfordshire whose high street is dying
through lack of trade. As the camera panned
along the rows of empty shops I remembered
what the street had looked like only a few
years ago and it was sad to see how all those
businesses had disappeared taking peoples
livelihoods with them.
But you dont have to look far to nd the
reason for this retail catastrophe, its slap
bang in the middle of town on the site of what
used to be the Civic Centre would you believe
- a whopping great Asda! To make matters
worse, half a mile down the road theres
an equally gigantic Tesco store. It seems
that everyone in Britain is in love with
supermarkets. Funny thing is when you ask
people what they think of them, they never
admit it, its a bit like trying to nd someone
who bought an ABBA record in the 1970s:
no one liked them, but they were always top
of the pops.
Supermarkets are addictive, its not
surprising, they employ armies of people with
degrees in psychology and other endish
sciences to make sure we all stay hooked but
still think we go there of our own free will.
Fortunately all is not lost. In spite of the
above, and our equally destructive mania
for Internet shopping, there are still
Once again nobody got last months competition right despite everyone at the R&S ofce thinking the line drawing of
Austin Clarke from Clarke and Rose waqs easy. Mind you, two people did write in after the cut off date for the January
issue and correctly identify Graham Brays face squinting out of the pages of the December magazine. Congratulations
to Natalie Blaszkowski from Basil Fry and Keith Evans from Move-it. Who could it be this time?
Answers to Steve@thewordsworkshop.co.uk
And another thing ...
businesses out there that are bucking the
trend and thriving - the reason is they offer
something better.
Ill give you a couple of examples. Theres a
shop in the middle of Conway in north Wales
that sells superb hams and other home-
produced delicacies. The staff are immaculately
turned out, friendly, very knowledgeable and
really want to serve their customers. On the
Saturday morning when I was there, there
were people queuing to get in the place, even
though it was raining and there is a
supermarket just around the corner. On a
visit to Leeds recently I was taken to an
Italian restaurant, it was a Thursday night
and the place was packed. It was on the
outskirts of town, not cheap and didnt even
have a car park, but the atmosphere was
terric, the service friendly and attentive
and the food fantastic.
It just goes to show that even now people
will search out quality and be happy to pay
for it. Okay, I know were not selling ham or
Italian food, but I think there is something
to be learned from these guys.
The thing that makes them successful is
that they look after their customers very well
indeed. They treat everyone as an individual,
make them feel special and then deliver top
quality service when did you last experience
that in the local supermarket?
Solution to Januarys puzzle
February 2010 Removals & Storage 51
 A Distant Sale! Part Two
A Distant Sale! By Tony Allen
Part Two: You need to be bi-lingual
O
K! So youre in the house. And at this
stage youve got what you believe to be
a receptive potential customer. Your
whole system is charged with adrenaline (the
quantity of which will be inversely proportionate
to the amount of empty vehicles which you have
in the yard). Youre standing on an open stage
and the customer is expecting you to perform!
Is that really the way it is? Well, yes, actually.
But dont be intimidated, for you are part of a
selected few. Think of the local companies
who have not been asked to quote. You must
have already done something right.
Before proceeding, its worth getting one
thing straight. Selling is not actually another
word for marketing; its simply part of a whole
series of events which lead to a sale. Advertising,
publicity, design, recommendation and so on,
are all part of the Marketing Function, and
selling is the nal act in this process. (Gulp!)
Is that really me youre talking about? Am I
the nale?
Andrew (remember him?) felt like this when
he rst entered the home of Mrs Mathews
(remember her?). Hed messed up big time
and hed lost the move. But now, through a
quirk of poetic licence, hes got the opportunity
of starting again, and this time hes feeling
more condent. Hes got a plan and he feels in
control of the visit. Hes certainly not going to
go where the wind takes him - in fact wind is
no longer a major problem for him. Theres
only one nale that hes interested in and thats
the one where he secures the move!
So what about the languages of selling? Lets
not forget, that for a whole host of reasons
which often have nothing to do with selling,
nobody in the world has ever secured every
order. We are simply trying to inuence the
percentages in our favour by use of the
correct language.
The rst language of selling is body language;
which is a science (some claim) in its own
right; its the unspoken language.
Remember in Part One when we were talking
about starting off on a positive note? Well this
wasnt only for the customers sake it was also
to affect our own demeanour, and Andrew
used this to his advantage. Its vital to
remember that enthusiasm is almost an
infectious disease, it spreads very quickly. So
be enthusiastic, and your body language will
convey condence, be condent and your
body language will convey enthusiasm my
removal company is great; we carry out the
best moves in the world!
Its worth pointing out at this stage that
enthusiasm should not be overdone. Dont
dance around the living room singing
Strausss Trish Trash Polka. This might not go
down too well - especially as our potential
customer could be moving as the result of a
52 Removals & Storage February 2010
particularly nasty divorce. But enthusiasm
does work, and in Andrews case, this was
going to mean that Mrs Mathews was going to
nd it very difcult to say no.
Heres an interesting point; most people form
preconceptions about other people based
upon initial appearance. Your appearance is
part of your body language, it says a lot about
you. But what it says can often be entirely
wrong, for it depends upon the experiences of
the other person and it also depends upon
their prejudices. We often nd out that this
initial impression is wrong; sometimes its not.
When we are selling we dont have the luxury
of time; often the rst impression is also the
last. My husband ran off with another woman
who wore short skirts I hate short skirts!
might be the unspoken message, My son
plays nothing but Heavy Metal at peak volume
I hate long hair! (irrationally), etc.
... most people form
preconceptions about
other people based upon
initial appearance. Your
appearance is part of
your body language ...
In essence, we are saying that appearance
is part of the silent language, so its best to stay
neutral, we cant afford not to take account of
peoples prejudices - not if we want to increase
our sales success we cant. Its best to be neutral.
Dont get me wrong, nobodys legislating here.
If you like dressing up as Napoleon Bonaparte
when you make your calls, well then so be it,
but dont expect to obtain a high volume of
sales even the French Embassy might nd
your approach somewhat patronising. Mind
you, if you were successful in this guise, I might
consider dressing my whole team in the same
fashion including the drivers!
So Andrew has secured his appointment;
hes very enthusiastic; hes made sure that
hes not going to cause any problems by his
outward appearance; hes specically asked if
he can tell Mrs Mathews about his company;
shes said yes - which means that she feels duty
bound to listen. So what happens next? Well
thats where the second language comes in.
Andrew must somehow get Mrs Mathews
more involved in the sale. A brochure is ideal
and he should make sure that she takes it from
him. He can then use this as a script for his
sales presentation. I cannot stress enough, that
this is by far the best way for a salesperson to
get into a sales presentation, for as weve
already said, Andrew now has a script to read
from without it actually appearing that way.
If you cant afford fancy brochures it doesnt
matter: using a letterhead, type out the main
advantages of dealing with your company.
Explain this to the customer by saying how
you typed this out before leaving the ofce,
and thought it might be useful to go through
it together. You might put it a different way
but the essence should always be the same.
The main point about the second language
of selling, the spoken language, is that it should
be your language - your usual way of speaking.
If you are working to the story which your
brochure tells, its actually quite easy, and
after all, you know your company better than
most. Be concise, be enthusiastic, be friendly,
try to smile (although if you do, make sure
its sincere) and this will be reected in your
spoken word.
Finally, here are a few language rules to
help tip the balance your way:
Dont refer to a competitor by name - why
give them the publicity?
Dont be disparaging towards a competitor
your potential customer might have
successfully used them before and you could
imply that they have bad judgement. I dont
come across them very much is ne.
We can offer you a very good service always
sounds better than We can give you a very
good service. Give makes you look
magnanimous and it might leave your prospect
with the unwelcome need to feel grateful.
Prices should never be quoted as cheap
this implies low quality in most peoples
minds. Let other companies be perceived as
cheap. Were much better off being perceived
as competitive or inexpensive.
If you are asked to quote a lower price its
always better to explain how you have been
able to offer a reduction, otherwise the
customer will wonder why the price wasnt
lower in the rst place. Sometimes you can
also use your response as a means of obligating
the potential customer.
Thank you for the opportunity to re-quote,
Ill have a look to see if I can re-schedule the
programme for that day and come back to
you shortly (in other words: your move is
very important to me and Im going to go to
quite a bit of trouble to help you to place your
move with us, so dont let me down).
In Part Three we are going to look at how
Andrew performs in the closing stages of his
sales pitch and how Mrs Mathews responds.
Hes going to have the opportunity to correct
any mistakes as he goes along. Lucky man!


HGREEN-A5-storage-ad.indd 1 16/3/09 10:08:19

February 2010 Removals & Storage 53




SEE
PAGE
64
New member prole:
Guardian Moving & Storage Ltd of Broxburn, West Lothian, was
formed in August 2000 by Darren Maxwell and Roy Dawson who between them had 30 years management
experience within the removals industry. By Charlotte Freestone.
S
tarting as a small company with two
vans and four members of staff Guardian
Moving has grown to offer a full range
of removal and storage services to householders
and businesses internationally.
During the ten years Guardian Moving &
Storage has been in business Darren and Roy
have succeeded in building the business and
its reputation in all the services they offer.
Darren said, Our reputation is really
important to us. We think of ourselves as
taking the stress out of moving. Whether it be
a family moving house or a business moving
premises, we try to make it as efcient and
effective as we can. The company now runs
six vehicles, including 3.5-tonne Luton vans
and four 17-tonne pallet vehicles.
Guardian soon outgrew the rented warehouse
space where they began so, as the company
grew and demand increased, Darren and his
team saw the need for new premises. In 2006
the company opened a brand new, purpose
built warehouse.
Building this warehouse has allowed us to
continue growing as a business, said Darren.
Our location in West Lothian means that we
are on a central belt and that we can encompass
business from Glasgow and the surrounding
areas.
New member prole: Guardian
This most recent warehouse includes a
specialised Records Management Centre
offering secure containerised storage within
a fully alarmed and manned warehouse with
a fully managed integrated inventory system.
I personally feel
that a removals
company with BAR
membership will be
chosen many, many
more times ahead of
a non-BAR member.
Darren Maxwell
The warehouse offers facilities for records
storage, backup tape storage and secure
document destruction.
From our previous location we were operating
using the normal containerised storage which
didnt give us much scope for expansion, said
Darren. Our new warehouse has allowed us
Far Left: Darren
Maxwell shows off
the Records
Management Centre
in its purpose built
warehouse;
Left: the self
storage facility;
Below: Guardians
eet now includes
17-tomnne pallet
vehicles
to diversify and given us another source of
income and prot.
So, with the company continuing to grow and
thrive, what made Guardian Moving decide to
join BAR? We decided to join for several
reasons, said Darren. But the main reason
was to give ourselves a platform to develop
the business further to our external clients,
safe in the knowledge that we were members
of the number one association in the removal
and storage industry.
Darren said that it is important to them to
continually look at ways to develop their
business and their all important reputation.
BAR allows us to do this by giving us access
to different businesses as well as the opportunity
to build relationships with other BAR members
throughout the UK.
It is not only Guardian Moving as a company
that will benet from its BAR membership.
Darren believes that the membership will
also benet its customers, giving them
condence in the company because it has
earned the BAR status. He said, Given the
current economic climate, from a customers
decision making process, I personally feel that
a removals company with BAR membership
will be chosen many, many more times ahead
of a non-BAR member.
February 2010 Removals & Storage 55
 Insurance risk
Taking on the risk
For most removals companies the idea of offering to pay out for any damages
themselves rather than go through an outside insurance company is a risk they
are just not willing to take.
E
xpect Move seems to be the exception,
preferring to settle all insurance
claims in-house relying on insurance
only as protection in the event of a major
disaster accepting an extraordinarily high
5000 excess. Could this really be a viable
option? The R&S caught up with the
companys managing director, Peter
Weltenius, to nd out.
Expect Move, specialists in international
removals, introduced this system four years
ago in 2005. The company previously did its
insurance through a Swedish company and
accepted an excess of 500. Peter said that
making the decision to extend the excess
and accept a greater risk themselves wasnt
an easy one: It took guts for me to say I
was happy to take the risk. But it was
exibility for the customer that helped us
make the decision. We wanted them to have
a quick settlement as far as any insurance
claims were concerned.
So, how does it work? Expect Move bases
its insurance for the European industry on
a lump sum fee for the year established by
revenue. For marine insurance it operates
on a cost per shipment basis. Peter said, If
we accept an excess of 5,000 we pay a
much lower premium to our insurance
company because they are taking less risk.
In principle taking a larger excess offers the
possibility of making more money on
insurance. Peter said that it appears to
work for his company.
When Expect Move introduced the higher
excess it saw net prot from insurance
increase by 40%. Sounds appealing doesnt
it? However, it doesnt take a genius to work
out that you only see a nancial gain if the
claims are low. The logic would say that
over time, if you can afford to take the risk,
you are going to make money just as the
insurance company would have done. But,
when it is an individual company, all it
takes is one big claim to bring the entire
business to its knees. However, Peters rst
job in the industry, selling insurance and
dealing with claims, makes him more
qualied than most to be at the helm of a
unique set-up like this. In his experience
the most important thing is keeping clients
happy with a short claims process.
When I rst began selling insurance in
the industry all of the claims were followed
up with repairs rather than payouts, said
Peter. Sometimes that costs more, but
often there is a nancial benet to doing a
repair rather than paying out straight
away.
Making the decision to repair or pay
56 Removals & Storage February 2010
comes from a home visit to survey the
damage and talk to the client. This gives
the company the chance to see the damage
and give honest opinions about what
happened. Peter said, There is a certain
after sales aspect to it. It shows that you
care and you want to help them.
These home visits also allow for a certain
amount of control on the crew. The damage
is surveyed and a decision is made as to
whether it is the fault of the crew. These
home visits obviously cost money but, in
Peters experience, they are the best way to
measure the damage and decide on
repairing or offering a pay out.
Peter said, If, for example, the client has
insured a lamp for 100 and that lamp is
completely damaged then we will pay out
that amount. If they insure a table and the
table gets scratched then it isnt what we
would consider to be completely destroyed.
For this we would offer around 30% of the
price but we negotiate this with the client.
It took guts for
me to say I was
happy to take the
risk. But it was
exibility for the
customer that
helped us make
the decision.
Peter Weltenius
Often, when things go wrong during a
relocation it is due to the crew stressing
and hurrying because of a delay or bad
weather conditions. For Expect Move
nding highly skilled crew capable of
staying calm under pressure is perhaps
more important than
for other removals companies. Peter said,
We need to have experienced crews on the
job. That is vital. It is about attitude and
commitment. We use contractors to help
control the quality of the packing. They
know that if they dont do a good job then
they dont have a job.
Another vital aspect for Expect Move is
the initial survey before the move and the
communication of the details within the
survey. It is vital for Expect Move to live up
to its own standards and guidelines when
operating such a unique insurance policy
such as this. You need to be sure not to
take any risks with the survey because that
is where things can go wrong, Peter
pointed out. If you have made promises to
clients about packing you need to make
sure that those promises get followed
through by the crew otherwise the policy is
effectively void.
However, despite a perfect service from
the crew and a faultless survey, there are
some clients that attempt to take advantage
of the removals process. A down economy
and mounting unemployment is causing
some people to look at insurance fraud as a
possible way to make money. This is where
the home visit again comes into play. Some
claims fall away when they realise we want
to come and see the damage. If they wont
let us come and look at the property then
we wont pay out.
For Peter keeping the lines of
communication open between the client
and the company is essential. Each party
involved in the process needs to be aware of
the damage and how it happened. That is
critical, said Peter. You need to know your
customers and treat each of them uniquely.
The insurance companies dont have that
relationship.
So, with the obvious customer benets
alongside the potential increase in revenue
why arent more removals companies
following in Expect Moves footsteps? Peter
believes there is an element of fear that this
sort of responsibility evokes. I think
companies rid themselves of the
responsibility of the claims process because
they think it is complicated, but it is really
something that any sized company can do,
he said. It is very much about what the
philosophy of the company is. For large
companies the insurance side of things
would be best tted to account managers
because it is their job to build relationships
with clients.
Expect Moves attitude to insurance is
rare. But the appeal it has to customers and
also the undeniable increase in revenue
that this has encouraged for the company
suggests that this sort of insurance policy
could be a risk worth taking for many
skilled removals companies.
The above is one companys approach to
insurance and does not represent advice
from BAR. Movers considering changing
their current insurance arrangements
should always check with their insurance
broker for the latest advice.


WORLDWIDE
TRADE SERVICE

OVERSEAS
REMOVER

Advance
Payment
Guaranteed

Memb No: E003

Rates Available for Household Goods, Competitive Rates

Cars, Effects Fast turnaround for booked delivery
- Groupage, FCL & LCL vehicles - 300m from North Circular
Regular Consolidations to Major Destinations Rd at IKEA corner
Online and Email Shipment Tracking

TRADE SHIPPING
CALL 020 8324 2044
BAR Membership No: E003

London Head Ofce: 4 Hannah Close, Great Central Way, London NW10 0UX Tel: 0208 324 2044 Fax: 0208 324 2045
 DD for storage businesses
Direct Debit made easy for storage businesses
W
hen storage margins are being
squeezed its more important
than ever for companies to make
sure that money comes in from customers
on time and the systems they use to collect
it operate as smoothly as possible. The
easiest way of collecting regular amounts
from storage customers whether self
storage, traditional storage or document
storage and management is by Direct Debit.
But therein lies the problem.
Banks are very keen for their account
holders to collect funds by Direct Debit but
they are not always so willing to set them
up with a facility. They usually ask to see
three years accounts which might not always
be available if youve just set up a new store;
often you need a minimum turnover of
1million per annum; they will probably
want an unlimited liability warranty from
the company directors; and they charge
high fees too. But there is now an answer.
It is possible for moving and storage
companies to employ the services of a Direct
Debit service company. The DD company
offers a Direct Debit service on behalf of
companies who cannot or choose not to set
There is an easier way to get
the perfect body in just 8 weeks
A perfect body is very much a matter of taste.Thats why removal vehicle
specialists UVB build each and every body to your unique specification.
We offer the following services:
New and Refurbished
Bodies
Accident Repair
Unique Van Bodies
01925 846464
www.uniquevanbodies.com
58 Removals & Storage February 2010
up their own facility with their bank. It works
very simply. The storage company signs up
its customers to DD, and then tells the DD
Banks are very
company what to collect and from whom. keen for their account
The DD company collects the money by Direct
Debit and pays it into the companys account.
holders to collect funds
The company gains all the advantages of by Direct Debit but
using Direct Debit without having to invest they are not always
in new software or the training of staff, and
without having to meet all the demands of so willing to set them
its bank. up with a facility.
The alternative, one that is used by many
storage companies, is simply to ask the
customer to set up a standing order. The
problem is that the initiative is always left
with the customer: if the amount changes
the customer has to instruct the bank to
change the standing order. Standing orders
also dont accommodate ad hoc payments
such as those for redelivery. Using a DD
company to operate a Direct Debit, however,
keeps the storage company in control allowing
the correct sums to be collected on time and
without the need for the customer to be
involved.
Article supplied by RSM 2000 Ltd
Visit: www.rsm2000.com.
Modifications, including
Sleeper Pods
Paintwork and Livery
INTERNATIONAL & EUROPEAN
TRADE SPECIALISTS
Instant online Trade quotes
Visit the Trade Services page
Choose either International or European rates
then just enter the User ID & Password
User ID: simpsons Password: trade

www.simpsons-uk.com

01322 386969
HEAD OFFICE: Blue Hawk House, A1 Manor Way
Business Park, Manor Way, Dartford, Kent DA10 0PP

Memb No: S092

 Employment legislation
Legislation
update
The government is making
changes to legislation all
the time. Here are some
of the most recent
The Equality Bill
This will come into force in Spring 2010 if
it receives Royal Assent. The Bill recently
completed its Commons report stage and has
now been passed to the House of Lords
for review.
The Bill makes some signicant amendments
with issues such as pre-employment enquiries
to protect disabled job applicants. It also seeks
(amongst other things) to outlaw pay secrecy
clauses, consolidate the existing equality
legislation and give tribunals the power to make
recommendations in discrimination claims
that affect not just the successful claimant but
the workforce as a whole.
Equality Directives
The European Commission has recently given
the UK two Reasoned Opinions in respect of
two Equal Treatment Directives (Nos 2000/78
and 2002/73) that deal with discrimination
based on religion/belief, age, sexual orientation,
disability unequal treatment between men
and women whether direct or indirect. The
opinions state that the UK has incorrectly
implemented EC law and the UK now has two
months to respond.
Employees off work due to sickness
Employees will be subject to t note
assessments by their doctor on the new basis
of being t for work as opposed to being given
a sick note from Spring 2010. The rationale
behind this is to allow the doctor to assess
what the employee can and cant do and if
they are thought to be t enough to return to
work (not necessarily their usual work). The
doctor can make suggestions to the employer
about what steps are needed to facilitate this.
This should be useful especially for employers
with malingering employees.
60 Removals & Storage February 2010
Flexible working
The statutory right for certain employees with
a caring responsibility to request exible
working came into force in December 2009.
Although employees have a statutory right to
request a exible working arrangement, they
do not have a right to be granted exible
working. Employers also need to be aware
that the employees statutory right to request
to work exibly is limited to those employees
with caring responsibilities.
Another issue to be aware of with exible
working requests is that of indirect
discrimination, i.e. where it affects those with
caring responsibilities and young children.
Employees that are entitled to make a exible
working request need to be employed, have
26 weeks continuous employment at the time
of making the application and not have made
a previous exible working formal application
during that particular year.
There are additional requirements in respect
of exible working requests from those
employees who care for children. In relation
to those applications, the criteria is that the
employee must have a child who is either age
16 or under, or aged 18 or under and in receipt
of disability living allowance. Additionally,
the applicant employee must be expected to
have or have responsibility for the childs
upbringing and be either the childs father,
mother, guardian, adoptive parent, special
guardian, private foster carer or foster parent
or the spouse or civil partner/partners of
those mentioned above or a person who has
been granted a residence order in respect of
that child.
Employees will be subject
to t note assessments
by their doctor on the new
basis of being t for work
as opposed to being given
a sick note ...
Although the child must actually be born at
the time that the application is made, employers
may be approached by prospective parent
employees who want to discuss their plans
before the child is actually born, which is
absolutely ne. A formal exible working
request needs to be made in writing, be dated
and state that it is being made under the
statutory procedures; conrm the nature of What action is now left for the employer?
their relationship with the person in question;
conrm that they expect to have or have a
caring responsibility for a child or adult; state
when they would like the change to start and
what type of working pattern they would like;
state whether or not they have made any
previous exible working applications and
when; and explain what effect they think the
proposed working pattern will have on the
business together with how they think this
can be dealt with.
Once a formal request has been received
from an employee for exible working, the
employer is under a duty to follow a statutory
procedure. The following provides a brief
outline of the employer duties:
The initial meeting
Upon receipt of the formal request the employer
should respond by arranging a meeting to
discuss the application with the employee
within 28 days of receipt of the application.
This letter should conrm the time and date
of the hearing as well as conrming the
employees right to be accompanied to the
meeting.
Decision
The employer is not under a duty to provide
the employee with a decision at the meeting,
however a formal written notice of the
decision should be sent to the employee
within 14 days of the meeting.
If the application for exible working is
accepted, the written notice should conrm
the decision and should state the variations
agreed and the date from which it is to
take effect.
If the application is rejected then the
employer must specify the grounds for refusal
and set out details of the appeal process.
Employers should be aware that there are
limited grounds for refusal and in essence all
grounds for refusal relate to the request
having a detrimental impact on the employers
business. Examples include a negative impact
on the employers ability to meet customers
demands or a negative impact on the quality
of the work. Employers should at this stage
consider taking legal advice.
Appeal procedure
The employee has 14 days from receipt of the
employers decision to appeal. The appeal
should be set out in writing a set out the
grounds of appeal. The employer having
received a notice of appeal should arrange a
meeting within 14 days (the employee is
again entitled to be accompanied by a work
colleague).
Having held the appeal meeting the employer
must within 14 days conrm their decision in
writing. If the employer upholds the appeal,
they should detail down the variations agreed
and the date when the variations will take effect.
If the employer rejects the appeal they
should again conrm in writing the grounds
for their decision.
The employee is entitled to make a claim to
an employment tribunal if the employer has
not followed the statutory procedures, refused
for any other reason than the specied grounds,
or a decision is based on incorrect facts.
The tribunal does not have authority to
question the commercial validity of the
decision. Having stated this, employers are
advised to ensure they document and can
justify the decision for refusing any request.
Information courtesy of Backhouse Jones Solicitors

The proposed
right to request
time off to train
T
he government anticipates that the right
to request time to train will be implemented
in 2010 and estimates that up to 300,000
people each year will undertake training as
the result of its introduction. The procedure
for exercise of the new right will be based on
the existing model of the right to request
exible working.
The right will apply to employees in both
the private and public sectors after they have
completed a period of continuous employment
of 26 weeks (ensuring that employers would
only be dealing with requests from employees
with whom they had developed a substantial
working relationship and who had demonstrated
a degree of loyalty to the business). Volunteers
who are considered to be employees will
also be covered.
All employees will have a legal right to ask
their employers to give them time away from
their mainstream duties to undertake relevant
training, which would help them be more
productive and effective at work while improving
productivity and business performance.
Examples of training given in the consultation
include those required for particular skills
needs (such as working with spreadsheets),
general skills needs (such as English for
speakers of other languages courses) and full
qualication-bearing programmes (such as
National Vocational Qualications). Training
could be required to meet immediate needs
or for the development of longer-term
potential. Employers would not be required
to pay for training.
Once an employee has identied the training
they wish to undertake, they will be required to
submit a written request for time off to train to
their employer. The request will have to explain:
Exactly what training they want to undertake,
taking full account of their training needs at
that time;
What, if any, qualications they would
receive as a result of successful completion;
When they want to start the training and
how long it will take;
Where and how they want to undertake
the training;
How they believe the training is related to to tribunals would be limited to cases where
their work, how it will help them to be more
effective and productive at work and how it
will help the employer improve business
performance and productivity.
After serious consideration, employers will
be able to reject a request for one or more
acceptable business reasons. Based on the
existing list for exible working requests, it is
Employment legislation
proposed that the acceptable reasons could be:
Relevance of training to business
productivity and performance;
Suitable training not available;
Burden of additional costs;
Detrimental effect on ability to meet
customer demand;
Inability to reorganise work among existing
staff;
Inability to recruit additional staff;
Detrimental impact on quality;
Detrimental impact on performance;
Insufciency of work during the periods the
employee proposes to work;
Planned structural changes.
The government proposes to limit the number
of requests to one in any 12-month period.
However, it will be possible for this one request
to cover more than one type or course of
training, depending on the needs of the employee.
It is also proposed that employees will have
two levels of appeal: rst to their employer
and then to an employment tribunal. Appeals
the employer had failed to follow the correct
procedure or had rejected a request on the
basis of incorrect facts. The tribunal could
require the employer to re-consider the
application where it nds in favour of the
employee and may make an award of
compensation within dened limits.
Article supplied by Backhouse Jones Solicitors
February 2010 Removals & Storage 61
Trafalgar Cases Ltd INDUSTRIAL PACKAGING AT ITS BEST

Standing the test of time

Trafalgar Cases range of warehouse containers are still manufactured and
produced to the same high standards as 20 years ago.

Just like Stonehenge, their design, construction & appearence

have stood the test of time, continually providing customers with a reliable,
quality warehouse container.

INDUSTRIAL PACKAGING IN PLYWOOD, SOFTWOOD & CORRUGATED BOARD

Stanhope Works, Primrose Hill, Kings Langley, Herts WD4 8HS

Telephone: +44(0) 1923 261155. Fax: (0) 1923 268064.
E-mail: sales@trafalgarcases.com Web: www.trafalgarcases.com
 Diary Dates

Diary Dates
NATIONAL AND INTERNATIONAL BAR AREA MEETINGS 2010 Western Area
CONFERENCES 2010 Contact Ria Russell: 01278 447099
Kent Area March 16 -
Movers & Storers Show Contact Tom Bourne: TomB@uts-bournes.co.uk Presentation by Steve Jordan, Editor of
Telford Exhibition Centre, Birmingham R&S magazine.
February 17 East Anglia Area May 11 - Quiz
Contact Richard Dolan: 01449 613053 September 14 -
BAR Annual Conference Speaker to be advised or general meeting for
The Bristol Marriott Hotel City Centre New Met Area current issues.
May 13 15 Contact Darren House: 01932 253737 November 9 -
March 9 - Possible skittles and reworks evening at
European Young Moversl Conference Meeting being held at Novotel Heathrow Middlezoy. (To be conrmed dependent on
Rome, Italy numbers and venue conrmation.)
May 20 23 North West Area
More information and registration Contact Annette Harris: 0161 653 4455 West Midlands Area
documents will be published shortly on Contact Sarah Pargeter: 01384 377786
www.youngmovers.eu. Yorkshire Area Meetings will be held at:
Contact Graham Puddephatt: Gainsborough House Hotel, Kidderminster
FIDI Annual Conference grahamp@reason-global.com March 10 7pm
Melbourne, Australia March 17 - Venue TBA June 9 7pm
April 11 16 May 19 - Venue TBA September 8 7pm
June 23 - Venue TBA November 10 7pm
OMNI Annual Conference September 15 - Venue TBA
Queenstown, New Zealand November 17 - Venue TBA BAR SCOTTISH AREA
April 16 19 MEETINGS 2010
East Midlands Area
BOARD, COUNCIL AND Contact Jayne Cliffe: 01778 394291 Contact Phil Stewart: 01786 448383
COMMITTEE MEETINGS 2010 Meetings will be held at: Meetings will be held at:
Lady Annes Hotel, Stamford Hilcroft Hotel, Whitburn
Board of Directors March 17 7.00pm March 9 -
March 24 May 19 7.00pm May 11 -
May 15 AGM September 15 7.00pm September 14 -
July 14 November 17 7.00pm November 9 -
December 1
Southern Area
Executive Committee Contact Greg Wildman: 01372 385985
March 17 - gregw@basilfry.co.uk
May 18 - February 24 12.30pm
June 30 - Meeting at Romsey Golf Club
September 15 - June 23 6.00pm Venue TBA
November 24 - October 20 12.30pm Venue TBA

National Council
June 15 -
October 12 -

Overseas Group
June 16 -
October 13 -

Commercial Moving Group

June 17 -
October 14 -

Do you have any diary dates?

E-mail them to rands@thewordsworkshop.co.uk

February 2010 Removals & Storage 63

 Title:
New member prole: Showing the
bigger picture
Guardian
Sent by:
Guardian Moving
and Storage Ltd
We run a lot of member prole went into taking different
stories in the R&S, but the best pictures, showing different
ones are those that are aspects of the business that
accompanied by images. This together build up a bigger
months Photo of the Month picture of the company and
doesnt go to any of these people in the story.
pictures in particular, but is Well done to Guardian for
awarded for the thought that showing how it should be done.

64 Removals & Storage February 2010

 Memberships

BAR Memberships February 2010

Registered Legerstar Self Storage Ltd Other Changes
The following members have registered: (Leatherbarrows R&S Ltd) Unless shown all other details remain the same:
Memb No: L001
National Group Rogers Removals
Matt Purdie & Sons Ltd Memb No: R063
4321 Services
Memb No: M077 Unit 2, Block 3
Memb No: F054
The Coppetts Centre
Coxpow Farm Max Self Storage (GB Liners Ltd)
North Circular Road
Fallin Memb No: G013
London
Stirling
Pickfords Self Storage (Pickfords) N12 0SH
FK7 7LU
Memb No: P019 T: 0208 368 7779
T: 01786 814321
F: 0208 368 7831
F: 01786 814321 Squab Group
E: sales@4321services.co.uk Memb No: S094 Resignations
W: www.4321services.com BAR is sorry to lose the membership of the
Wrekin Self Storage Ltd (Wrekin Removals)
following companies whilst thanking them for
National Afliate Memb No: W079
their past support:
The Private Health Partnership Ltd Additional Trading Name
National Group &
Memb No: T929
SBS Removals ATN of Commercial Moving Group
Buttereld Park
Clockwork Removals Ltd, Shefeld
Otley Road C W Smith & Sons (Removals) Ltd
Memb No: C102
Baildon and ATN Exact Moves
West Yorkshire Sales Ofce Memb No: S040
BD17 7HE Euro USA Shipping Ltd
National Group
T: 01274 588862 Memb No: E034
F: 01274 530255 30 Lakehouse Road The Illand Company
E: richard.gould@php.co.uk Wanstead Memb No: I002
W: www.php.co.uk London
A Hobday Removals Ltd
E11 3QS
Commercial Moving Group Memb No: H061
T: 0208 530 1441
Luxfords of Weybridge F: 0208 530 5353 International Associate
Memb No: L032
Applications Nat Ross Ltd, Limerick
MJF Business Services Ltd BAR has received the following applications for: Memb No: R308
Memb No: M078
National Group Sales Ofce
Greens Removals
Intransit Removals & Storage Edward Baden Ltd
Memb No: G057
Units M&P Marsh Farm Memb No: E019
Overseas Group Marsh Road
Terminations
Hilperton
Dolphin Movers The following company has ceased trading:
Trowbridge
Memb No: D052
Wiltshire Andrew Moran & Son Ltd
Self Storage Special Interest Group BA14 7PJ Memb No: M056
T: 01225 759200
Superstore Self Storage
E: info@wiltshireremovals.com
(Able Removals & Storage)
W: www.wiltshireremovals.com
Memb No: A108
Transmove and ATN
Advanced Removals & Storage Ltd
International Moving Services
Memb No: A094
Cherwell House Any member wishing to make any
Rapid Man & Van Southeet Road comment regarding an application
(Excess International Movers Ltd) Dartford should do so in writing to BAR Head
Memb No: E003 Kent Ofce within 21 days of receipt of
DA2 8BS this notication.
Plymouth Self Storage (Hackworthy & Sons)
T: 0147 4834884 Details of membership applications
Memb No: H002
E: sales@trans-move.com in process may also be found on the
Imove4u.com W: www.trans-move.com BAR website: www.bar.co.uk
Memb No: I018

Feature Schedule 2010

Every month Removals & Storage includes a number of feature items.
These are planned well in advance to allow members of and suppliers
to the industry to join in. Heres whats coming up later this year.
March 2010
Vehicle bodies. Wed like to hear views from both suppliers and customers.
E-mail us on any of the topics mentioned, or with anything you wish to say, at
rands@thewordsworkshop.co.uk or phone Charlotte Freestone on 01908 695500.

February 2010 Removals & Storage 65

 TRADE SERVICES

Channel Islands Ireland Isle of Man

Scotland/Europe

Sweden and Scandinavia

Scotland and Islands

Established 1990

Austria

North West

66 Removals & Storage July 2009

 TRADE SERVICES

France

France &
Switzerland
Weekly services and competitive rates
H081

Tranship & Hoist services available

Collection from your To download ou
depot or clients www.hamiltonsr r tariffs visit:
emova
residence available Username:Trad ls.co.uk
Password: Ham6 e
62

H A M I LTO N S
N AT I O N A L & I N T E R N AT I O N A L R E M O VA L S
Contact our European department on 01379 851074
trade@hamiltonsremovals.co.uk

France (continued) Germany and Austria Cyprus and Malta

WH HUMPHREY & SON LTD

Weekly Groupage Service Weekly Services to

Full origin and destination
services available.
German speaking staff
Contact Darrel or Justin
Tel: 01923 210669 Fax: 01923 250355
Email: Darrelb@humphreys-moving.com
North and Southern Cyprus, Malta,
Egypt, Israel, Dubai, Morocco,
Canary Islands, Lebanon and Tunisia.
Contact Darrel or Justin
Tel: 01923 210669 Fax: 01923 250355
Email: Darrelb@humphreys-moving.com

Cyprus

Regular Trade
Services to
SOUTHERN
CYPRUS
& all other major
destinations
OVERSEAS
REMOVER

Advance
Payment
Guaranteed

Full & part loads Memb No: GO13

Call Stuart, Sami or Jeremy on

01432 377477
fax: 01432 279894
email: shipping@gbliners.com

Italy

ITALY
Regular runs to all areas Full or part loads
TRADE Receiving depot 10mins from M25 J5 ...or we collect
ROUTES All deliveries and collections carried out by our own crews
TO
Phone Paul for advice and genuine delivery/collection times
paul@bearsbyremovals.co.uk
-AND OF
COURSE FRANCE ENROUTE 01732 358900 WHEN SERVICE MATTERS

July 2009 Removals & Storage 67

 TRADE SERVICES

Spain Eastern Europe

Eastern Europe

Weekly shuttle service

Full, part and return loads
Poland, Hungary, Bulgaria
Austria, Slovenia, Croatia
Romania, Czech Republic

Contact Chris
T: 020 88035151
F: 020 88074141
E: Europe@ryansmove.com

China

WEEKLY

WEBBS INTERNATIONAL REMOVALS S.L.
WEEKLY SCHEDULED SERVICE

RATES FROM 1.95pGBP PER CUBIC FOOT
NO VAT ! PRICE GUARANTEE

INFORMATIVE WEBSITE

www.william-worldwide-webb.com
UK Office: Tel: 01843 585055
Caribbean
Email: sales@webbsremovals.com
Mallorca Office Tel: 0034 971 693566
Email: webbs@spain.cc REGULAR

Trade Notice Tariff

Trade notices are booked in units.
Each measures 3cm x 1 column (6cm)
or multiples thereof.

One Colour Black

391 (plus VAT) for a full year.

Full Colour
30% more (plus VAT) for a full year.

Each notice must be booked for a
minimum of tweleve months and paid
for in advance.

68 Removals & Storage July 2009

 TRADE SERVICES

Switzerland Australia and New Zealand

To Australia &
New Zealand

Atlantis Overseas Removals
Receiving Birmingham
and Leeds

john@atlantisltd.co.uk
01132 789191
0121 451 1588

United Arab Emirates Worldwide

Regular Trade
Services to
Trade Rates
UNITED ARAB to Europe
EMIRATES Regular Services to all Major
Dubai, Sharjah Destinations Worldwide
and Abu Dhabi
OVERSEAS
REMOVER

Advance

Receiving in Windsor & Stourbridge

Payment
Guaranteed

Full & part loads Memb No: GO13

Contact Mike, Chris or Steve on
Call Stuart, Sami or Jeremy on 01633 488 100
01432 377477 trade@fox-moving.com
fax: 01432 279894
email: shipping@gbliners.com

South America South Africa

Trade services to and from Panama,Costa Rica,Puerto Rico Honduras,Dominican

Republic, El Salvador Ecudor Guatamala,colombia
Nicaragua./Brazil,argentina,peru,chile,bolivia, venezuala, mexico,
paraquay,uruguay.

LCL, groupage and full container services to central and south america. Paima, fidi
,IAM, Bar. Warehouse receiving 6.30am-9.30pm saturdays 6.30am-4.00pm.
Tel: +44 (0)1902 714555
Fax: +44 (0)1902 427837
Email: gary@burkebros.co.uk
Burke Bros Moving Group, Burke Bros Trading Estate, Fox's Lane, Wolverhampton,
West Midlands. WV1 1PA

July 2009 Removals & Storage 69

 TRADE SERVICES
G&R Advert 60x60mm:Layout 1 20/10/08 16
Trade Storage Piano Specialists

www.tradestorage.co.uk THE PIANO

We are not a removal company or SPECIALISTS
your competitor, you are our clients A family run business, Est. in 1968.

on which our business depends. LOCAL MOVING WORLDWIDE SHIPPING

WEEKLY EUROPEAN SERVICE
They say that imitation is a form of
Recommended by the worlds finest piano manufacturers,
flattery - but there is only one auctioneers, music colleges & academies.
Trade Storage Limited.
sales@tradestorage.co.uk Mem. No G005

London or Swindon 100 BOLLO LANE, CHISWICK, LONDON W4 5LX

Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855
0208 795 4838 or 01793 731696 Email: info@gandrremovals.co.uk www.gandrremovals.co.uk

Computers and Internet

Trailer Hire

TRAILER HIRE
From car trailers to 3200 cubic feet Training
stepframes, 8 container
curtainsiders unsignwritten haulage
available too. (UK and Europe).
www.tradestorage.co.uk/trailers
020 8795 4838 or 01793 731696

Warehouse Containers

External Elevators

70 Removals & Storage July 2009

 TRADE SERVICES

Journal of the British Association of Removers

ADVERTISING RATES
1st January 2010

DISPLAY AD RATES* (per insertion) 16 Insertions 712 Insertions

Members/Affiliates Non-Members Members/Affiliates Non-Members

Full Colour Full Page 745 928 707 886

Half Page 470 583 434 547
Quarter Page 279 350 266 335
Mono Full page 473 593 434 542
Half Page 343 429 308 386
Quarter Page 220 276 208 260
Inside Front Cover 886 1110 849 1066
Outside Back Cover 955 1157 905 1129
Front Cover (full colour, per single insertion) 964 1190

DISPLAY AD MECHANICAL DATA (height x width)

Full Page: Half Page: Quarter Page: Front Cover:
Trim 297mm x 210mm Horizontal 135mm x 188mm Horizontal 66mm x 188mm Trim 210mm x 210mm
Bleed 303mm x 216mm Vertical 272mm x 92mm Vertical 135mm x 92mm Bleed 210mm x 213mm

CLASSIFIED RATES* MECHANICAL SPEC

All advertisements to be supplied in eps format
Situations Vacant 2.15 per word (min 15 words)
(CMYK, 300dpi) with fonts and pictures embedded or
Sales and Wants 2.15 per word (min 10 words) as a high resolution PDF (Acrobat Distiller settings can
Boxed Ad 26.50 (per single column cm) be supplied on request). Please send on CD (with a
(Vehicle Picture 16 extra) printed colour copy for checking layout)**
to the address below, or by email:
Box Number +26.50 marianne@thewordsworkshop.co.uk
Trade Cards 391
(3cm x 1column) per annum GUARANTEED POSITIONS
All guaranteed positions, excluding front cover, inside
Loose Inserts 278 per 1,000 front cover and outside back cover, are charged at
(per A4 sheets supplied) normal rates plus 20% and are subject to availability.
Half Page Mono 509
ENQUIRIES
Half Page Colour 614 All enquiries to:
Quarter Page Mono 422 Marianne Lee,
The Words Workshop,
Quarter Page Colour 500
26 Swanwick Lane,
Broughton,
COPY DATE Milton Keynes, MK10 9LD.
Tel: 01908 695500
10th of the preceding month Email: marianne@thewordsworkshop.co.uk

PLEASE NOTE: All rates shown cover the cost of advert insertion only. Advertisers should provide their own advertising
artwork. Removals & Storage can generate new or amend existing artwork for an additional charge.
All advertising must be paid for in advance by credit card.

* All prices are subject to VAT at the current rate.

** If no colour print is supplied, The Words Workshop cannot accept responsibility for the correct reproduction of the advertisement.
Removals and Storage is produced by The Words Workshop on behalf of The British Association of Removers.
All display rates shown are per single insertion, based on singular or series bookings for editions of R&S within 12 calendar months.

July 2009 Removals & Storage 71

 CLASSIFIEDS

Classied
Advertising For Sale

Charges Wooden removal containers: Warehouse containers

250 cubic feet. Excellent condition. 25 + VAT each,
All classied advertisements should be booked no later than the 10th 40 available. 60.00 each. phone 07710 012345
and received no later than the 15th of the month preceding publication. 01326 375126

For all advertising enquiries please contact:

Marianne Lee at The Words Workshop,
marianne@the wordsworkshop.co.uk
26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD
European Van Lines
Tel: 01908 695500 Fax: 01908 690099 International
Rates
We are looking for a highly motivated person
Situations Vacant 2.15 per word (min 15 words)
For Sale and Wanted ads 2.15 per word (min 10 words) in our Slough/Heathrow ofce.
Boxed Ad (Semi-Display) 26.50 per single column centimetre
(Please note all lineage & semi-display ads are set by R&S in house style) This person must have a good appreciation of
Half Page Mono 509 customer service needs and attention to detail, they will have
Half Page Colour 614 a good understanding of customs procedure and
Quarter Page Mono 422 the ability to quote for our trade members.
Quarter Page Colour 501 They must have the ability to work on their own,
Box Number +26.50 dealing with trade clients and shipping companies
All charges are plus VAT. everyday needs.
Box Numbers
Replies to Box Number advertisements should be sent to: Remuneration package negotiable.
The Advertiser
Box no. (XYZ) All applicants should apply in writing to:
The British Association of Removers Mr Paul Delo, Bohuntine, Main Street, Brandon, Coventry, CV8 3HW
Tangent House, 62 Exchange Road, Watford, Herts WD18 0TG

Situations Vacant
In line with the Sex Discrimination Act, all positions are open to male
and female applicants. MONEY TIGHT?
Vehicles RESTRUCTURING?
Purchasers of a vehicle advertised in Removals & Storage should satisfy
themselves that the payload/volume is suitable for the purpose for
RETIRING?
Cadogan Tate has cash available for the acquisition of
which they intend to use it.
moving businesses, with storage only, within 50 miles of London.

We are also interested in just purchasing your containerised

FIND THE or archive storage contracts leaving you free to run your
moving business successfully with some cash in hand,

RIGHT PERSON or we can provide you with a HIGHLY competitive

trade storage deal to reduce your operating costs

FOR THE JOB

We can proceed quickly and are exible, fair and professional,
and will respect your condence.

Call or email Jonathan Hood 0778 526 2000

or jhood@cadogantate.com
or Paul Haynes 0797 157 7997
p.haynes@cadogantate.com

SELL IT OR

FIND IT WITH A

LINEAGE AD
2.15
Advertise your job vacancies in FOR JUST
Removals & Storage magazine
Call Marianne Lee on:
+VAT
01908 695500 R WORD
or email: marianne@thewordsworkshop.co.uk PE

72 Removals & Storage February 2010

 CLASSIFIEDS

The Words Workshop ...

moving is our business
W hen it comes to writing its important to get things spot on. Whether its a
newsletter, an article for a magazine, the words on your website, or an advert
for the Removals & Storage, its important that you get the message just right.
Steve Jordan, our managing director, has worked in the moving business for over
thirty years and is a familiar face to many in the industry he is also the editor of
this magazine. Steves long experience both as a moving man and a copywriter
has enabled him to assemble a team of writers that really know how the moving
business works - and that means we are in a unique position to provide the
right words for your business.
So, if youre wracking your brains trying to think of a catchy story that will
get you in the news, want to start a newsletter but dont have the time, or
simply hate writing - give us a call, well be happy to help.

Call: +44 (0) 1908 695500

or visit: www.thewordsworkshop.co.uk
The Words Workshop
26 Swanwick Lane
Broughton, Milton Keynes
The right words for your business United Kingdom MK10 9LD

BOOK YOUR
CLASSIFIED
QUARTER PAGE
ADVERTISEMENT

MONO:
422
FOR +VAT

COLOUR:
501
FOR +VAT

Contact Marianne Lee

Tel:01908 695500 Fax:01908 690099
Email:marianne@thewordsworkshop.co.uk

February 2010 Removals & Storage 73

 CLASSIFIEDS

BOOK YOUR
CLASSIFIED
QUARTER PAGE
VEHICLE
SALES
ADVERTISEMENT
OFFER!
MONO: THIS FOR SALE

422
Make and Model
FOR +VAT
SPACE
Marsden Vanplan
X container,
new MOT to June
XX XX,

PLUS
full service histo
ry XX XX Xkm.
Feature, feature,
feature,

PICTURE
feature, feature,
feature,

COLOUR:
feature, feature,
feature,

FOR
LEZ compliant.
Asking price

501 188
ONLY
Contact XX XX
XX XX
Phone and em
FOR +VAT ail address

+VAT
Contact Marianne Lee
Tel:01908 695500 Fax:01908 690099 Contact Marianne Lee
Email:marianne@thewordsworkshop.co.uk Tel:01908 695500 Fax:01908 690099
Email:marianne@thewordsworkshop.co.uk

74 Removals & Storage February 2010

 Trade Secrets
Find out what you can achieve on-line with
our trade groupage shipping services,
and make sure youre in the know.
Weve been in the business for
30 years and offer frequent
sailings on all routes to major
destinations worldwide.

Well arrange shipment on the vessel

promised and nominate reliable FIDI
agents at destination. With depots in
London, Manchester and Glasgow we
offer a competitive groupage solution
wherever you are located.

At Anglo Pacic we understand

your business and will ensure
that your goods are handled
professionally from start to
nish.

Visit our website or simply call

our friendly experts and
get the facts.

Memb No: A026

Our Services
Continuous receiving in London, Manchester and Glasgow
Worldwide LCL, FCL and airfreight services
Regular groupage services to Australasia, North America, South Africa, S.E. Asia, Dubai, Cyprus
On-line sailing schedule updates and shipment tracking

FREEPHONE 0800 707 6093

Or visit us at www.anglopacic.co.uk. London, Manchester, Glasgow