Operations Management

Course Code

: SL OP 502

Sessions

: 30

Credit

: 3

Semester : II

Objective
To help students understand, appreciate and apply concepts and contemporary practices of managing
operations in manufacturing and services sectors in the prevalent business environment.
REFERENCE BOOKS

AUTHOR / PUBLICATION

Operations Management

ICMR

Operations Management for Competitive

Advantage, 11e

Richard B Chase, Nicholas J Aquilano, F

Roberts Jacobs & Nitin K Agarwal Tata
McGraw Hill, New Delhi. 2007

Operations Management An Integrated Goods

and Services Approach, Indian Edition

James R Evans & David A. Collier, Thomson

South-Western 2007

Operations Management Strategy and Analysis,

6e

Lee J Krajweski and Larry P Ritzman.Person

Education.Delhi.2002.

Operations Management

Norman Gaither and Greg Fraizer. Thomson

(Southwestern), 2002

Operations Management, 4e

Russel and Taylor

Detailed Syllabus
Introduction: The Field of Operations
Management, Production Systems, OM in the
Organizational Chart, Operations as Service,
Historical Development of OM, Current Issues
in Operations Management.

Manufacture and Assembly, Measuring Product

Development Performance
Manufacturing Process Selection and Design:
Process Selection Types of Processes, Process
Flow Structure, Product-Process Matrix

Operations Strategy and Competitiveness:

Operations Strategy, Operations Competitive
Dimensions, The Corporate Strategy Design
Process, Strategic Fit-Fitting Operational
Activities
to
Strategy,
Productivity
Measurement.

Service Process Selection and Design: The

Nature
of
Services,
an
Operational
Classification of Service, Applying Behavioral
Science to Service Encounters, Designing
Service Organizations, Structuring the Service
Encounter, Service-System Design Matrix,
Service Blueprinting and Fail-Safing

Process Analysis: Process Analysis, Process

Flowcharting, Types of Processes, Measuring
Process Performance, Process AnalysisExamples, Process Throughput Time Reduction

Facility Location: Plant location methodsFactor rating, Transportation Method (only

formulation), Centroid method, Locating service
facilities

Product Design: Designing for the Customer

Quality Function Deployment, Value Analysis,
value Engineering, Designing Products for

Facility Layout: Basic Production Layout

Formats, Process Layout (CRAFT) Product
Layout (Assembly Line Balancing), Group
31

Technology (Cellular) Layout, Fixed-Position

Layout, Retail Service Layout, Office Layout.
Waiting Line Management: Economics of
Waiting Line Problem, The Queuing System,
waiting line methods (MM1 Model in detail)
Strategic Capacity Management: Capacity
Management in Operations, Capacity Planning
Concepts, Capacity Planning, Planning Service
Capacity
Aggregate Sales and Operations Planning:
Overview of Sales and Operations Planning
Activities, The Aggregate Operations Plan,
Aggregate Planning Techniques
Inventory Control: Definition of Inventory,
Purposes of Inventory, Inventory Costs,
Independent versus Dependent Demand,
Inventory Systems, Fixed -Order Quantity
Models, Fixed-Time Period Models, Selective
Control, including ABC, VED Classifications,
Optional Replenishment System, 2-Bin system
Materials Requirement Planning: Where
MRP Can Be Used, Master Production
Schedule, Material Requirements Planning
System Structure, MRP Examples
Supply Chain Strategy: Supply Chain Drivers,
Supply Chain Strategy, Measuring Supply
Chain
Performance,
Push
Strategy/Pull
Strategy/Push-Pull Strategy, Bullwhip Effect,
Outsourcing, Design for Logistics, Global
Sourcing, Mass Customization.

The Making of Xbox 360

Forefront
Manufacturing:
Production
Processes and Change Management in
Mainland China
The Delhi Metro Project: Effective Project
Management in the Indian Public Sector
Quality and Safety Practices at Lego
Six Sigma at Motorola
Taiichi Ohno and the Toyota Production
System
Zaras Supply Chain Management Practices
(Source: Case
Volume VIII)

Studies

in

Management

Suggested Schedule of Sessions

Topic

No. of
Sessions

Introduction

Operations Strategy and

Competitiveness

Process Analysis

Product Design

Manufacturing Process Selection

and Design

Service Process Selection and

Design

Facility Location

Total Quality Management: Evolution of

TQM: Quality Specification and Quality Costs,
Six-Sigma Quality, The Shingo System: FailSafe, ISO 9000, ISO 14000

Facility Layout

Waiting Line Management

Strategic Capacity Management

Just-In-Time and Lean Systems: JIT/Lean

Logic, The Toyota Production System,
Elimination of waste, Value Stream Mapping,
JIT/Lean
Implementation
Requirements,
JIT/Lean in Services

Aggregate Sales and Operations

Planning

Inventory Control

Materials Requirement Planning

Supply Chain Strategy

Total Quality Management:

Just-In-Time and Lean Systems

Project Management

Cases and Exercises

Case Discussions

Mass Customization: The BMW Way

Total

30

Project
Management:
Introduction,
Structuring
Projects,
Work
Breakdown
Structure, Network-Planning Models, Time
Cost Models, Managing Resources

32