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Work methods
B)
C)
Maintain quality
D)
E)
Manage inventories
Which one of the following is not a typical question dealt with by an operations
managers?
A)
B)
C)
D)
E)
A CPA firm.
B)
A bank.
C)
A hospital
D)
A supermarket
E)
B)
C)
D)
E)
Part
A)
Lean production.
B)
Division of labor.
C)
Mass production.
D)
Craft production.
E)
Interchangeable parts.
#2
1. What term describes a vertical expansion of job duties in order to give the worker
more
responsibility?
a. Job enlargement
b. Job rotation
c. Job enrichment
d. Job design
a. Continuous flow
b. Project
c. Job shop
d. Flow shop
6. A set of simultaneous equations that has more variables than constraints has
a. no solution
b. an infinite number of solutions
c. a finite solution
d. an infinite solution
b. assigning the earliest finish time for an activity as the earliest start time for the
next
c. that the latest finishing time for an activity not delay the overall project beyond
initial
expectation
d. a sophisticated and complex computer program
8. At the completion of the forward and backward passes, the slack for an activity is
given by the
a. difference between early start and early finish
b. difference between early start and latest finish
c. difference between latest start and early finish
d. amount of idle labor on the critical path
9. What type of control chart is used to monitor the number of defects per unit?
a. p-chart
b. R-chart
c. c-chart
d. x-bar chart
10. A project has three paths: ABC has a length of 25 days. ADC has a
length of 15 days. AEC has a length of 20 days. Which of the following
statements is correct?
a. ADC is the critical path.
b. ABC has the most slack.
c. The expected duration of the project is 25 days.
d. The expected duration of this project is 60 days.
12. If an artificial variable remains in the solution with a positive value after the
stopping criterion has been reached, the problem
a. is infeasible
b. is optimal
c. needs a new basis
d. has more than one solution
14. The transportation model method that is used to evaluate location alternatives
minimizes total
a. sources
b. destinations
c. capacity
d. shipping costs
16. What priority rule is being used when jobs are processed according to the lowest
ratio of due date to remaining processing time?
a. CR (critical ratio)
b. EDD (earliest due date first)
c. FCFS (first come, first served)
d. S/O (least slack per operation first)
17. Moving from the aggregate plan to a master production schedule requires
a. rough cut capacity planning
b. sub-optimization
c. disaggregation
d. strategy formulation
Part
2. Most operation produce a mixture of both products and services which of the
following business is closest to producing pure services ?
a. IT company
b. Counselor /therapist
c. Steel company
d. A restaurant
3. Operations can be classified according to their volume and variety of production
as well as the degree of variation & visibility . Which of the following operations
would be classified as high volume , low variety ?
a. A front office bank
b. A family doctor
c. A carpenter
d. A fast food restaurant
a. Pricing
b. Staffing
c. Planning
d. Controlling
e. Leading
14. Which of the following illustrate an activity that does not add value?
a. Training employees
b. Ordering parts from a supplier
c. Making a part
d. Accumulating parts in front of the next work centre
1. a
2. b
3. d
4. c
5. b
6. c
7. d
8. d
9. c
10. b
11. c
12. d
13. a
14. d
15. d
Part
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View Comments
1. Operations managers are responsible for assessing consumer wants
and needs and selling and promoting the organization's goods or services.
FALSE
Operation managers are not responsible for promoting goods/services.
2. Often, the collective success or failure of companies' operations
functions will impact the ability of a nation to compete with other nations.
TRUE
A nation is often only as competitive as its companies.
3. Companies are either producing goods or delivering services. This
means that only one of the two types of operations management
strategies are used.
FALSE
Most systems involve a blend of goods and services.
4. Operations, marketing, and finance function independently of each
other in most organizations.
FALSE
Operations, marketing and finance are naturally dependent upon one another.
5. The greater the degree of customer involvement, the more challenging
the design and management of operations.
TRUE
Greater customer involvement leads to more complexity in the design and
management of operations.
TRUE
Service operations tend to be more labor-intensive than manufacturing.
16. Measurement of productivity in service is more straightforward than in
manufacturing since it is not necessary to take into account the cost of
materials.
FALSE
Materials cost must be considered in services as well.
17. Special-purpose technology is a common way of offering increased
customization in manufacturing or services without taking on additional
labor costs.
FALSE
Special-purpose technology typically reduces costs through standardization.
18. One concern in the design of production systems is the degree of
standardization.
TRUE
How standardized outputs will be is a critical consideration in the system design
question.
19. Most people encounter operations only in profit-making organizations.
FALSE
Operations are also relevant to not-for-profit organizations such as the Red Cross.
20. Service involves a much higher degree of customer contact than
manufacturing.
TRUE
Customer contact tends to be much higher in services.
1 The method that considers several variables related to the variable being
predicted is:
Exponential smoothing
Multiple regressions
2 Moving average
Management involvement
Employee involvement
Organizations operations
Sales force
Consumer surveys
Delphi method
Executive opinions
1
2
3
5 Which of the following is not the true representation the concept of time series
model?
Exponential smoothing
Moving averages
Nave approach
Linear regression
6 In statistical process control, some tools are used primarily to detect production
of defective products / services or process changes. What those tools are known as?
Regression charts
Pareto charts
Control charts
Histograms
If the final inspector at an automobile paint shop discovers that the paint on the car
has a poor finish, the car may have to be completely rescinded and repainted. This
would result in ________ incurred.
8 ___ costs are incurred in assessing the level of quality attained by the operating
system.
Prevention
Appraisal
Operating
Failure
9 Question # 1 of 15
Productivity refers to the ratio of output to input, in your views what are the
measures by which productivity can be increased?
Inputs increase while outputs remain the same
Outputs decrease while inputs remain the same
Inputs and outputs increase proportionately
11 Question # 2 of 15
The technical aspect of Six Sigma includes all of the following Except:
Improving process performance
Use of statistical methods
Question # 4 of 15
Which one of the following layout type is also called line layout?
Product layout
Cellular layout
Product layout: These layouts are also known as the line layouts or the layout by
sequence. In such layouts, the manufacturing cycle is small with minimum material
handling. The space required is small and quality control is easy to exercise.
Which one of the following is an example of site related factors that affect location
decision?
Transportation
Quality of life
Location of new markets
Location of raw materials
Site Related Factors:
Land
Transportation
Environmental
Legal
In decision making theory the next step after implementing the best possible
alternative is to:
Develop Alternatives
Develop results
Smoothing constant
Previous forecast
Forecast error
Actual forecast
= Alpha smoothing constant
Capital productivity
Multifactor productivity
Partial productivity
Total productivity
Multifactor productivity (MFP) measures the changes in output per unit of combined
inputs.
Poke yoke
Kaizen
Robustness
Quality deployment
Kaizen is the Japanese word for continuous improvement.
www.vuzs.info
Which one of the following factors provides a basis for comparing alternative
forecasting techniques?
Time dimension
Reliability factor
Degree of accuracy
Measuring units
Accuracy: Forecasts should be accurate. In fact it should carry the degree of
accuracy, so the users are aware of the limitations of the forecast.
Which one of the following is NOT the input in the transformation process?
Informations
Services
Facilities
Materials
Information is the output of any input.
ABC Freight Company is overflowed with customer complaints of poor quality
services. To achieve quality in the services being provided, managers can make use
of which of the following strategy?
Flexibility
Quality
Quick Response
Profitability
Quick response aka also known as Agility and an organization on this basis is often
known as Agile Organization.
Which of the following factors are important for choosing a strategy for aggregate
planning?
Select correct option:
Which of the following shows the quality and timing of specific end items for a
scheduled horizon?
Select correct option:
Simulation model
Master schedule
Aggregate plan
Critical path model.
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