Você está na página 1de 111






Preencha a ficha de cadastro no final deste livro


e receba gratuitamente informaes
sobre os lanamentos e as promoes da
Editora Campus/Elsevier.
Consulte tambm nosso catlogo
completo e ltimos lanamentos em
www.elsevier.com.br

  

#





 

 

"! 

 

 
 


2012, Elsevier Editora Ltda.


Todos os direitos reservados e protegidos pela Lei no 9.610, de 19/02/98.
Nenhuma parte deste livro, sem autorizao prvia escrita da editora, poder ser reproduzida ou transmitida sejam quais
forem os meios empregados: eletrnicos, mecnicos, fotogrficos, gravao ou quaisquer outros.
Reviso: C&C Criaes e Textos Ltda.
Editorao Eletrnica: C&C Criaes e Textos Ltda.
Elsevier Editora Ltda.
Conhecimento sem Fronteiras
Rua Sete de Setembro, 111 16o andar
20050-006 Centro Rio de Janeiro RJ Brasil
5XD4XLQWDQDo andar
%URRNOLQ6R3DXOR63
Servio de Atendimento ao Cliente
0800-0265340
sac@elsevier.com.br
ISBN: 978-85-352-5384-9
Nota: Muito zelo e tcnica foram empregados na edio desta obra. No entanto, podem ocorrer erros de digitao,
impresso ou dvida conceitual. Em qualquer das hipteses, solicitamos a comunicao nossa Central de Atendimento,
para que possamos esclarecer ou encaminhar a questo. Nem a editora nem o autor assumem qualquer responsabilidade
por eventuais danos ou perdas a pessoas ou bens, originados do uso desta publicao.
&,3%UDVLO&DWDORJDRQDIRQWH
Sindicato Nacional dos Editores de livros, RJ

W521L
2. ed.
:HUNHPD&ULVWLQD
/HDQVHLVVLJPDLQWURGXRVIHUUDPHQWDVGROHDQPDQXIDFWXULQJ&ULVWLQD:HUNHPDHG5LRGH
Janeiro : Elsevier, 2011.
 :HUNHPDGHH[FHOQFLDHPSUHVDULDO
Inclui bibliografia
ISBN 978-85-352-5384-9
1. Engenharia de produo. 2. Administrao da produo. 3. Controle de processos.
4. Controle de produo. 5. Custo industrial. 6. Controle de custo. 7. Administrao da qualidade. I. Ttulo. I.
Srie.
11-6007.

CDD: 658.5
CDU: 658.5


G1FAN=JKG  HGJE=EGKLJ9JG;9EAF@G<9<=K;G:=JL9<GIM=KA?FA>A;9=PAKLAJFG
,D9F=L90=JJ9;GEGME/=J$ME9FG

SF<KGE=<9QQGMDDJ=9DAR=L@9LLG@9N=9>MDDQDALE9L;@AL@9KLG:=DA?@L=<AF9DD
HD9;=K  FGLBMKLGF= OAL@L@=>9EADQ  OAL@L@=J=D9LAGFK@AHK  OAL@L@=OGJC  OAL@>=9J
OAL@9FPA=LQ F<L@9LWKO@=FQGM;9F>9;=L@=J=KLG>L@=OGJD<9F<K9Q8ALAKO=DDOAL@
EQKGMD %9EL@9L%9E %9E?J9L=>MD>GJ9DDL@AF?K V
'JQGF
(AN='JQGF@9FF=DDAF?T/9;J9E=FLG 9DA>GJFA9 1/T&MDQ  
K;@9FF=DD=<:Q(==9JJGDD>GJ'JQGFOOO CJQGF ;GE

 
+/+7+7>0+-=>;371_ME9AFA;A9LAN9IM=:MK;9=DAEAF9J<=KH=J<a;AGK AKLG_ =P;DMAJ
GIM=F^GL=EN9DGJH9J9G;DA=FL==AEHJAEAJN=DG;A<9<=]=EHJ=K9 &[G/=AK/A?E9_
ME9=KLJ9L_?A9;MBG>G;GHJAF;AH9D_9J=<MX^G<=;MKLGK=9E=D@GJA9<9IM9DA<9<=<=
HJG<MLGK = HJG;=KKGK  ;GE G ;GFK=IM=FL= 9ME=FLG <9 K9LAK>9X^G <= ;DA=FL=K =
;GFKMEA<GJ=K=<9DM;J9LANA<9<=<9GJ?9FAR9X^G

AFL=?J9X^G=FLJ=G/+7+7>0+-=>;371=G/=AK/A?E9_F9LMJ9D9=EHJ=K9HG<=T
=<=N=TMKM>JMAJGKHGFLGK>GJL=K<=9E:9K=KLJ9L_?A9K ,GJ=P=EHDG G/+7+7>0+-=>;371
F^G;GFL9;GEMEE_LG<G=KLJMLMJ9<G=HJG>MF<G<=KGDMX^G<=HJG:D=E9K=;GE
>=JJ9E=FL9K =KL9LaKLA;9K H9J9 DA<9J ;GE 9 N9JA9:ADA<9<=  9KH=;LG IM= HG<= K=J
;GEHD=E=FL9<GH=DG/=AK/A?E9 &[G/=AK/A?E9F^G=F>9LAR99E=D@GJA9<9N=DG;A<9<=
<GKHJG;=KKGK=9J=<MX^G<G5/+.=36/ 9KH=;LGKIM=;GFKLALM=EGFe;D=G<G/+7
+7>0+-=>;371

+HJG?J9E9J=KMDL9FL=<9AFL=?J9X^G=FLJ=G/=AK/A?E9=G/+7+7>0+-=>;371 HGJ
E=AG<9AF;GJHGJ9X^G<GKHGFLGK>GJL=K<=;9<9ME<=D=K  _<=FGEAF9<G/+7/=AK
/A?E9  ME9 =KLJ9L_?A9 E9AK 9:J9F?=FL=  HG<=JGK9 = =>A;9R IM= ;9<9 ME9 <9K H9JL=K
AF<ANA<M9DE=FL==9<=IM9<9H9J99KGDMX^G<=LG<GKGKLAHGK<=HJG:D=E9KJ=D9;AGF9<GK
]E=D@GJA9<=HJG;=KKGK=HJG<MLGK

*=KL=DANJG_9HJ=K=FL9<9ME9AFLJG<MX^G]K>=JJ9E=FL9K<G/+7+7>0+-=>;371=
ME9>GJE9<=AFL=?J9X^G<=KK9K>=JJ9E=FL9K9GE_LG<G ME<GKHAD9J=K<G/=AK
/A?E9 +G:B=LANG_IM==KL9G:J9K=B9ME9>GFL=<=;GFKMDL9H9J9GKHJG>AKKAGF9AKIM=
<=K=B=EG:L=JME9NAK^G?=J9D<GL=E9 HGJE=AG<=ME9D=ALMJ9J[HA<9 GEG9DAL=J9LMJ9
=PAKL=FL=FGJ9KADKG:J=G/+7/=AK/A?E99AF<9_=K;9KK9=9KG:J9KKG:J=9K>=JJ9E=FL9K
<G/+7+7>0+-=>;371K^G =EKM9E9AGJA9 NGDMEGK9K=<=FK9K GIM=<=E9F<9:9KL9FL=
L=EHGT=D=E=FLG;9<9N=RE9AKHJ=;AGKGTH9J9GK=M=KLM<G =KL=DANJGL=EGHJGHbKALG
<=HJ==F;@=J=KK9D9;MF9FGE=J;9<GF9;AGF9D

;/"038&(*"/'"*3:5"-&5)&)&30$".&50"$304430"%48)&3&5)&3&"3&
5)3&&4*(/4 !&8)053"7&-4%08/5)*430"%8*--3&563/6/)"3.&%!&8)0
53"7&-45)*41"5).":03.":/053&563/"/%!&8)053"7&-4)&3&8*--/&7&3
3&563/'$0634&)&$)04&5)&5)*3%<
(9MJ9/AEEK

!
&,*'-14''   

/+#& &'"+,$&"!#&("(&'"-("
)'"+,$&"'$ ''#
!"-# ,$&"'2+#& #'"(&"+ ("$#"# "-
)(("($#"
# & "+,$&"1
  +@;/7-/



%FLJG<MX^G 9G /+7 +7>0+-=>;371

)-5   


+/+7+7>0+-=>;371_ME9AFA;A9LAN9IM=:MK;9=DAEAF9J<=KH=J<a;AGK AKLG_ =P;DMAJGIM=F^G
L=E N9DGJ H9J9 G ;DA=FL= = AEHJAEAJ N=DG;A<9<= ] =EHJ=K9  GEG G /+7
/+7 HG<= K=J 9HDA;9<G =E
9/;+=387< GM /+7
LG<G LAHG <= LJ9:9D@G  ME9 <=FGEAF9X^G E9AK 9HJGHJA9<9 _ /+7 9/;+=387<
7=/;9;3</
7=/;9;3</
KGJA?=FK<G/+7+7>0+-=>;371J=EGFL9E9G/AKL=E90GQGL9<=,JG<MX^GL9E:_E;GF@=;A<G
;GEG,JG<MX^G><=37%36/ +=P=;MLANG<90GQGL909AA;@A+@FGAFA;AGM F9<_;9<9<= 9;JA9X^G
=AEHD9FL9X^G<=MEKAKL=E9<=HJG<MX^G;MBGHJAF;AH9D>G;G=J99A<=FLA>A;9X^G=9HGKL=JAGJ=DAEAF9X^G
<=<=KH=J<a;AGK ;GEGG:B=LANG<=J=<MRAJ;MKLGK=9ME=FL9J9IM9DA<9<==9N=DG;A<9<=<==FLJ=?9
<GHJG<MLG9GK;DA=FL=K  +/AKL=E90GQGL9<=,JG<MX^G HGJJ=HJ=K=FL9JME9>GJE9<=HJG<MRAJ
;9<9 N=R E9AK ;GE ;9<9 N=R E=FGK  >GA <=FGEAF9<G HJG<MX^G =FPML9 /+7 !;8.>-=387 GM /+7
+7>0+-=>;371HGJ&9E=K, 3GE9;C= 9FA=D0 &GF=K =EK=MDANJGH:>37+:>/>.8>8>7.8
!KK9G:J9THM:DA;9<9=E FGK!KL9<GK1FA<GK;GEGLaLMDGGJA?AF9D%2/+-237/=2+=2+71/.=2/
(8;5.T_ME=KLM<GKG:J=9AF<eKLJA99MLGEG:ADaKLA;9EMF<A9DJ=9DAR9<GF9<_;9<9<= H=DG
+<<+-2></==<7<=3=>=/80%/-278581B% IM=;@9EGM99L=FX^G<==EHJ=K9K<=<AN=JKGKK=LGJ=K
*G;=JF=<G/+7+7>0+-=>;371=KL[9J=<MX^G<GKK=L=LAHGK<=<=KH=J<a;AGA<=FLA>A;9<GKHGJ
<=>=ALGK
=ALGK FGK HJG<MLGK  =P;=KKG <= HJG<MX^G
09AA;@A +@FGS<=>
<=>
=ALGK
HJG<MX^G <= E=J;9<GJA9K <=KF=;=KK[JA9K
=KLGIM=K<=E=J;9<GJA9K]=KH=J9<=HJG;=KK9E=FLGGM;GFKMEG HJG;=KK9E=FLG
HJG;=KK9E=FLG<=KF=;=KK[JAG
=KLGIM=K
HJG;=KK9E=FLG
EGNAE=FLG
NAE=FLG <=KF=;=KK[JAG <= H=KKG9K  LJ
LJ9FKHGJ
L= <=KF=;=KK[JAG <= E=J;9<GJA9K = =KH=J
=KH=J99
EG
NAE=FLG
9FKHGJ L=
<GK>MF;AGF[JAGKH=DG=IMAH9E=FLG<=HJG;=KK9E=FLGH9J9>AF9DAR9JGLJ9:9D@GGMHGJME99LANA<9<=
9FL=JAGJV 3GE9;C=&GF=K9;J=K;=FL9J9E9=KK9DAKL9SGHJGB=LG<=HJG<MLGK=K=JNAXGKIM=F^G
"A?MJ9 
9 9HJ=K=FL9GK:=F=>a;AGK<9J=<MX^G<=<=KH=J<a;AGK
9L=F<=E]KF=;=KKA<9<=K<G;DA=FL=V "A?MJ
"A?MJ
9 
=9"A?MJ9 
"A?MJ9 EGKLJ99D?MFK=P=EHDGK<=<=KH=J<a;AGK=E[J=9K9<EAFAKLJ9LAN9K=<=HJ=KL9X^G<=
"A?MJ9 
K=JNAXGK



/+7/=AK/A?E9

AF<9 F9K H9D9NJ9K <=3GE9;C = &GF=K S=PAKL= ME HG<=JGKG 9FLa<GLG 9G <=KH=J<a;AG G
H=FK9E=FLG=FPMLG/+7%2374371 IM=_ME9>GJE9<==KH=;A>A;9JN9DGJ 9DAF@9JF9E=D@GJK=IM`F;A9
9K9Xd=KIM=;JA9EN9DGJ J=9DAR9J=KK9K9LANA<9<=KK=EAFL=JJMHX^GLG<9N=RIM=9D?M_E9KKGDA;AL9=
J=9DAR[
D9K<=EG<G;9<9N=RE9AK=>A;9RV
=9;GJ<G;GEG/+77<=3=>=/J9KAD GKHJAF;aHAGK<G/+7%2374371K^G
 !KH=;A>A;9JGN9DGJ
N9DGJT9IMADGIM=G;DA=FL=N9DGJAR9
N9DGJ
+HGFLG<=H9JLA<9H9J9G/+7%2374371;GFKAKL==E<=>AFAJGIM=_N9DGJ  <=N=F<G=KL=K=J
<=>AFA<GH=DG;DA=FL==F^GH=D9=EHJ=K9 ,9J9G;DA=FL= 9F=;=KKA<9<=?=J9GN9DGJ=;9:=]K
=EHJ=K9K<=L=JEAF9J=EIM9D_9F=;=KKA<9<= HJG;MJ9JK9LAK>9R`
D9=;G:J9JHGJAKKGMEHJ=XG
=KH=;a>A;GH9J9E9FL=J9=EHJ=K9FGF=?b;AG=9ME=FL9JGKDM;JGKNA9E=D@GJA9;GFLaFM9<GK
HJG;=KKGK J=<MRAF<GGK;MKLGK=E=D@GJ9F<G9IM9DA<9<=
 %<=FLA>A;9J G >DMPG <= N9DGJ
N9DGJ
+HJbPAEGH9KKG;GFKAKL==EA<=FLA>A;9JG>DMPG<=N9DGJ IM=KA?FA>A;9<AKK=;9J9;9<=A9HJG<MLAN9
=K=H9J9JGKHJG;=KKGK=ELJ`KLAHGK9IM=D=KIM==>=LAN9E=FL=?=J9EN9DGJ 9IM=D=KIM=F^G
?=J9EN9DGJ E9KK^GAEHGJL9FL=KH9J99E9FML=FX^G<GKHJG;=KKGK=<9IM9DA<9<== HGJ>AE
9IM=D=KIM=F^G9?J=?9EN9DGJ <=N=F<GK=J=DAEAF9<GKAE=<A9L9E=FL=
 JA9J >DMPGK ;GFLaFMGK
;GFLaFMGK
K=?MAJ <=N=
K=<9JS>DMA<=RV9GKHJG;=KKGK=9LANA<9<=KJ=KL9FL=K GIM==PA?=ME9EM<9FX9



%FLJG<MX^G 9G /+7 +7>0+-=>;371

<=E=FL9DA<9<= A<=A9<=HJG<MX^GHGJ<=H9JL9E=FLGK;GEG9E=D@GJ9DL=JF9LAN9<=N=K=J
<=AP9<9<=D9<G GFKLALMAJG>DMPG;GFLaFMG;GE9K=L9H9KJ=KL9FL=K_ME9L9J=>9<A>a;AD E9K
L9E:_E _ 9 E9AK =KLAEMD9FL=  + =>=ALG AE=<A9LG <9 ;JA9X^G <= >DMPGK ;GFLaFMGK HG<= K=J
K=FLA<GF9J=<MX^G<GKL=EHGK<=;GF;=HX^G<=HJG<MLGK=<=HJG;=KK9E=FLG<=H=<A<GK
=F9<AEAFMAX^G<==KLGIM=K 0=J9;9H9;A<9<=<=<=K=FNGDN=J HJG<MRAJ=<AKLJA:MAJJ9HA<9E=FL=
<[9GHJG<MLGME9S9LM9DA<9<=V 9=EHJ=K9HG<=9L=F<=J]F=;=KKA<9<=<GK;DA=FL=KIM9K=
AFKL9FL9F=9E=FL=
G HMP9<9
 ,JG<MX^
,JG<MX^G
HMP9<9
+>DMPG;GFLaFMGH=JEAL=9AFN=JK^G<G>DMPGHJG<MLANG9K=EHJ=K9KF^GE9AK=EHMJJ9EGK
HJG<MLGKH9J9G;GFKMEA<GJ9LJ9N_K<=<=K;GFLGK=HJGEGXd=K +;GFKMEA<GJH9KK99SHMP9JV
9HJG<MX^G =DAEAF9F<G=KLGIM=K=<9F<GN9DGJ9GHJG<MLG
 MK;9J 9 H=J>=AX^G
H=J>=AX^G
H=J>=AX^G<=N=K=JGG:B=LANG;GFKL9FL=<=LG<GKGK=FNGDNA<GKFGK>DMPGK<=N9DGJ :MK;9
<G9H=J>=AXG9E=FLG;GFLaFMG=E<AJ=X^G9ME=KL9<GA<=9D<=N=FGJL=9JLG<GKGK=K>GJXGK
<9=EHJ=K9 =EHJG;=KKGKLJ9FKH9J=FL=KFGKIM9AKLG<GKGKE=E:JGK<9;9<=A9EGFL9<GJ=K
>9:JA;9FL=K<=<AN=JKGKFaN=AK <AKLJA:MA<GJ=K=J=N=F<=<GJ=KL=F@9E;GF@=;AE=FLGHJG>MF<G
<GHJG;=KKG;GEGMELG<G HG<=F<G<A9DG?9J=:MK;9J;GFLAFM9E=FL=E=D@GJ=K>GJE9K<=
;JA9JN9DGJ
KHJAF;AH9AK>=JJ9E=FL9KMK9<9KH9J9;GDG;9J=EHJ[LA;9GKHJAF;aHAGK<G/+7%2374371K^G
 )9H=9E=FLG<G"DMPG<=29DGJ
 )_LJA;9K/+7
 +3C/7
 +7,+7
 ,9<JGFAR9X^G
$
 .=<MX^G<=$/=>9
 %8=+5!;8.>-=3?/+37=/7+7-/%!
 #=KL^G2AKM9D
 !84+)84/3<=+4/!;880371
*GKeDLAEGK9FGK GFeE=JG<==EHJ=K9KHJ9LA;9FL=K<G/+7+7>0+-=>;31N=E9ME=FL9F<G
KA?FA>A;9LAN9E=FL= =E LG<GK GK K=LGJ=K AF<MKLJA9AK = <= K=JNAXGK  *G =FL9FLG  N9D= <=KL9;9J IM= 9
+7>0+-=>;371 J=HJ=K=FL9 ME HJG;=KKG <= EM<9FX9 <= ;MDLMJ9 <9
9<GX^G <G /+7 +7>0+-=>;371
L9FLG  F^G _ 9D?G >[;AD <= K=J 9D;9FX9<G
9D;9FX9<G  + >9LG <= 9 =EHJ=K9 MLADAR9J
GJ?9FAR9X^G
GJ
?9FAR9X^G ==  HGJ L9FLG
>=JJ9E=FL9K/+7F^GKA?FA>A;9 F=;=KK9JA9E=FL= IM=>GAG:LA<GHD=FGKM;=KKGF9AEHD=E=FL9X^G<G
/+7+7>0+-=>;371

/+7/=AK/A?E9

)-5#+#!%
+ /=AK /A?E9 _ ME9 =KLJ9L_?A9 ?=J=F;A9D <AK;AHDAF9<9 = 9DL9E=FL= IM9FLAL9LAN9  IM= L=E ;GEG
G:B=LANG 9ME=FL9J =PHJ=KKAN9E=FL= 9 H=J>GJE9F;= = 9 DM;J9LANA<9<= <9K =EHJ=K9K  HGJ E=AG <9
E=D@GJA9<9IM9DA<9<=<=HJG<MLGK=HJG;=KKGK=<G9ME=FLG<9K9LAK>9X^G<=;DA=FL=K=;GFKMEA<GJ=K
!D=F9K;=MF9)GLGJGD9 =E<=B9F=AJG<= ;GEGG:B=LANG<=LGJF9J9=EHJ=K9;9H9R<=
=F>J=FL9JK=MK;GF;GJJ=FL=K IM=>9:JA;9N9EHJG<MLGK<=IM9DA<9<=KMH=JAGJ9HJ=XGKE=FGJ=K 
H9JLAJ<=  IM9F<G9)GLGJGD9>GA9?J9;A9<9;GEG,J`EAG*9;AGF9D<9-M9DA<9<=)9D;GDE
9D<JA?=  G /=AK /A?E9 LGJFGM
K= ;GF@=;A<G ;GEG G HJG?J9E9 J=KHGFK[N=D H=DG KM;=KKG <9
GJ?9FAR9X^G GEAKKG GMLJ9K=EHJ=K9K ;GEG9K=9JGOFGN=JA DDA=</A?F9D@GB= $GF=QO=DD
#=F=J9D!D=;LJA;#! 'G<9C=/GFQH9KK9J9E9MLADAR9J;GEKM;=KKGGHJG?J9E9=9<ANMD?9X^G<GK
=FGJE=K?9F@GK9D;9FX9<GKHGJ=D9K?=JGMME;J=K;=FL=AFL=J=KK=H=DG/=AK/A?E9 ,G<=EGK<AR=J
IM=G/=AK/A?E9>GA;=D=:JAR9<GH=D9#! 9H9JLAJ<9<ANMD?9X^G >=AL9;GE<=KL9IM=H=DG!+&9;C
3=D;@  <GK =PHJ=KKANGK J=KMDL9<GK >AF9F;=AJGK G:LA<GK H=D9 =EHJ=K9 9LJ9N_K <9 AEHD9FL9X^G <9
E=LG<GDG?A9HGJ=P=EHDG ?9F@GK<= :AD@^G<=<bD9J=K=E
*GJ9KAD GAFL=J=KK=H=DG/=AK/A?E9=KL[;J=K;=F<G9;9<9<A9 &[@[9D?MFK9FGK 9K=EHJ=K9K
;MB9KMFA<9<=K<=F=?b;AGFG=PL=JAGJ=KL9N9E9<GL9F<G=KK=HJG?J9E9G;GF@=;=E HAGF=AJ9F9
AEHD=E=FL9X^G<G/=AK/A?E9;GEL=;FGDG?A9F9;AGF9D>GAG#JMHGJ9KEGLGJ)MDLA:J[K=!E:J9;G
IM= =E G:L=N=E9AK<= EAD@d=K<=J=9AK<=J=LGJFG 9H9JLAJ<GKHJAE=AJGKHJGB=LGK/=AK
/A?E9;GF;DMa<GK  LM9DE=FL=  N[JA9KGMLJ9K=EHJ=K9KFGH9aK=KL^GAEHD=E=FL9F<G9=KLJ9L_?A9
?=J9DE=FL=;GEGKMHGJL=<=;GFKMDLGJA9KF9;AGF9AK
+KJ=KMDL9<GK<9KGJ?9FAR9Xd=KIM==KL^G9<GL9F<GGHJG?J9E9L`EKMH=J9<GGAF<A;9<GJSJ=9AK
<=?9F@GHGJJ=9DAFN=KLA<GV=@[N[JAGKHJGB=LGK/=AK/A?E9;MBGJ=LGJFG_<9GJ<=E<=;AF;GEAD@d=K<=
J=9AK9FM9AK
Db?A;9<GHJG?J9E9_9HJ=K=FL9<9F9"A?MJ9 
"A?MJ9  +/=AK/A?E9=F>G;9GKG:B=LANGK=KLJ9L_?A;GK
"A?MJ9 
<9 =EHJ=K9 = =KL9:=D=;= IM= LG<GK GK K=LGJ=K
;@9N= H9J9 9 KG:J=NAN`F;A9 = KM;=KKG >MLMJGK <9
GJ?9FAR9X^GHGKKM9EE=L9K<=E=D@GJA9:9K=9<9K=EE_LJA;9KIM9FLA>A;[N=AK IM=K=J^G9LAF?A<9K
HGJE=AG<=ME=KIM=E9<=9HDA;9X^GHJGB=LGHGJHJGB=LG +KHJGB=LGKK^G;GF<MRA<GKHGJ=IMAH=K
DA<=J9<9KH=DGK=KH=;A9DAKL9K<G/=AK/A?E95+-4/5=<GM;//7/5=< ;GE:9K=FGKE_LG<GK

/037/  /+<>;/ 
7+5BC/ 69;8?/ 
87=;85=

'
=>AF= 
=9KMJ=  F9DQR=  =KA?F  '=JA>Q  +K

'
"A?MJ9 
H9LJG;AF9<GJ=K==KH=;A9DAKL9K<G/=AK/A?E9K^G9HJ=K=FL9<GKF9 "A?MJ9 

%FLJG<MX^G 9G /+7 +7>0+-=>;371

1E<GKK=?J=<GK<GKM;=KKG<G/=AK/A?E9_9MLADAR9X^G<GE_LG<G""A?MJ9
A?MJ9 
H9J9G
<=K=FNGDNAE=FLG<GKHJGB=LGK<=E=D@GJA9 +KHGFLGK>GJL=K<GK^G9HJ=K=FL9<GKF9""A?MJ
A?MJ9
9 
9


/+7/=AK/A?E9

%FLJG<MX^G 9G /+7 +7>0+-=>;371

On the Job Training (OJT)

Out of Control Action Plan


(OCAP)



/+7/=AK/A?E9

*GDANJG;3+7.8+>5=>;+$/3<$316+HG<=EK=JG:LA<9KE9AKAF>GJE9Xd=KKG:J=GHJG?J9E9/=AK/A?E9

'%' ''**  #&,!*14' &,* ' 


  '#+#!%
AFL=?J9X^G=FLJ=G/+7+7>0+-=>;371=G/=AK/A?E9_F9LMJ9D9=EHJ=K9HG<=T=<=N=T
MKM>JMAJGKHGFLGK>GJL=K<=9E:9K9K=KLJ9L_?A9K ,GJ=P=EHDG G/+7+7>0+-=>;371F^G;GFL9;GE
MEE_LG<G=KLJMLMJ9<G=HJG>MF<G<=KGDMX^G<=HJG:D=E9K=;GE>=JJ9E=FL9K=KL9LaKLA;9KH9J9
DA<9J;GE9N9JA9:ADA<9<= 9KH=;LGIM=HG<=K=J;GEHD=E=FL9<GH=DG/=AK/A?E9 &[G/=AK/A?E9F^G
=F>9LAR99E=D@GJA9<9N=DG;A<9<=<GKHJG;=KKGK=9J=<MX^G<G5/+.=36/ 9KH=;LGKIM=;GFKLALM=E
GFe;D=G<G/+7+7>0+-=>;371
+KHGFLGK>GJL=K<G/=AK/A?E9=<G /+7+7>0+-=>;371  IM=EGKLJ9E9KGHGJLMFA<9<=K<=
"A?MJ
9 
"A?MJ
9 EGKLJ9;GEGG
;GEHD=E=FL9JA<9<=<GKHJG?J9E9K  K^G9HJ=K=FL9<GKF9"A?MJ
"A?MJ9 
9  "A?MJ
"A?MJ9 
/=AK/A?E9=G/+7;GFLJA:M=E ;GFBMFL9E=FL= H9J99E=D@GJA9<GKHJG;=KKGK



%FLJG<MX^G 9G /+7 +7>0+-=>;371



/+7/=AK/A?E9

+HJG?J9E9J=KMDL9FL=<9AFL=?J9X^G=FLJ=G/=AK/A?E9=G/+7+7>0+-=>;371 HGJE=AG<9
AF;GJHGJ9X^G<GKHGFLGK>GJL=K<=;9<9ME<=D=K  _<=FGEAF9<G/+7
/+7/=AK/A?E9
/=AK/A?E9 ME9=KLJ9L_?A9
/+7
/=AK/A?E9
E9AK9:J9F?=FL=  HG<=JGK9==>A;9RIM=;9<9ME9<9KH9JL=KAF<ANA<M9DE=FL==9<=IM9<9H9J99
KGDMX^G<=LG<GKGKLAHGK<=HJG:D=E9KJ=D9;AGF9<GK]E=D@GJA9<=HJG;=KKGK=HJG<MLGK 2[JA9K
=EHJ=K9K N`E AEHD=E=FL9F<G G/+7 /=AK /A?E9 ;GE KM;=KKG  =FLJ= =D9K $GF=QO=DD  (G;C@==<
)9JLAF 9FC+F==9L=JHADD9J
  9HJ=K=FL9 ME9 HGKKaN=D >GJE9 <= AFL=?J9X^G <9K >=JJ9E=FL9K /+7 9G E_LG<G
 "A?MJ9  
 9F[DAK=<9"A?MJ
"A?MJ9 
9 AF<A;9IM=9E9AGJA9<9K>=JJ9E=FL9K<G/+7+7>0+-=>;371_MK9<9
"A?MJ
9 
F9K=L9H9K69;8?/=87=;85 GIM=;GF>AJE99F=;=KKA<9<=<G9;J_K;AEG<9K>=JJ9E=FL9K/=AK/A?E9
H9J99G:L=FX^G<=MEE_LG<G@GDaKLA;G<=E=D@GJA9K



%FLJG<MX^G 9G /+7 +7>0+-=>;371

AF<9=EJ=D9X^G]"A?MJ
"A?MJ9 
9   _AEHGJL9FL=<=KL9;9JGKK=?MAFL=KHGFLGK
"A?MJ
9 
 ++3C/7HG<=K=JMLADAR9<GH9J9J=KGDN=JHJG:D=E9K<==K;GHGJ=KLJALG=<=:9AP9;GEHD=PA<9<=
A<=FLA>A;9<GK=EIM9DIM=J=L9H9<G
 >=JJ9E=FL9)9H=9E=FLG<G"DMPG<=29DGJL9E:_EHG<=K=J=EHJ=?9<9H9J99A<=FLA>A;9X^G
<=HGL=F;A9AKHJGB=LGK/+7/=AK/A?E9N=B9G;9HaLMDG<GDANJG;3+7.8+>5=>;+$/3<$316+
*GKHJbPAEGK;9HaLMDGK_9HJ=K=FL9<9ME9NAK^G?=J9D<9K>=JJ9E=FL9K<G/+7+7>0+-=>;371 K
>=JJ9E=FL9K/=AK/A?E9K^G<AK;MLA<9KFGK<=E9AKNGDME=K<9/_JA=3=JC=E9<=!P;=D`F;A9!EHJ=K9JA9D

!
(%&,''$-/'$'*

/+#) ((!-!"#)  ( ('''((&#'('+(& *'1


7.;K3./

)9H=9E=FLG <G "DMPG <=29DGJ

)-5 $-/'.$'*
9?J=?9EN9DGJTJ=9DAR9<9KHGJME9=EHJ=K9H9J9HJGB=L9J HJG<MRAJ==FLJ=?9JK=MKHJG<MLGK:=FK
GMK=JNAXGK9GK;DA=FL=K  K=F<G;GFKLALMa<GH=DGKK=?MAFL=K=D=E=FLGK

 "DMPG<=E9L=JA9AK <=K<=GJ=;=:AE=FLG<GK>GJF=;=<GJ=K9L_9=FLJ=?99GK;DA=FL=K
 0J9FK>GJE9X^G<=E9L_JA9K
HJAE9K=EHJG<MLGK9;9:9<GK
 "DMPG<=AF>GJE9Xd=KIM=9HGA9E=<AJ=;AGF9EGK<GAK=D=E=FLGK9FL=JAGJ=K

)-5(%&,''$-/'$'*
29DGJ
+ )9H=9E=FLG <G "DMPG <=
<=2
9DGJ '+5>/ $=;/+6 +99371 T '$ _ ME9 >=JJ9E=FL9 IM=
MLADAR9 KaE:GDGK ?J[>A;GK a;GF=K H9J9 <G;ME=FL9J = 9HJ=K=FL9J NAKM9DE=FL= 9 K=IM`F;A9 = G
EGNAE=FLG<=AF>GJE9Xd=K E9L=JA9AK=9Xd=KIM=;GFKLALM=EG>DMPG<=N9DGJ<=ME9=EHJ=K9
1E=P=EHDG<=E9H9<G>DMPG<=N9DGJ =PLJ9a<G<GDANJGKA3-8/+7E58<<H;385><=;+.89+;+
"A?MJ
9 
!;+=3-+7=/<.8!/7<+6/7=8/+7 ;GEHAD9<GH=DG/+77=/;9;3</7<=3=>=/ _9HJ=K=FL9<GF9"A?MJ
"A?MJ9 
9 
AF<9;AL9F<G=KK9G:J9 N9D==K;D9J=;=JIM=SGKE9H9K<G>DMPG<=N9DGJHG<=EK=J<=K=F@9<GK=E
<A>=J=FL=K EGE=FLGK  9 >AE <= J=N=D9J 9K GHGJLMFA<9<=K <= E=D@GJA9  1E E9H9 <G =KL9<G 9LM9D
K=?M=G;9EAF@G<=MEHJG<MLG<=K<=GH=<A<G9L_9=FLJ=?9 H9J9<=L=JEAF9J9K;GF<AXd=K9LM9AK
1E E9H9 <G =KL9<G >MLMJG <=K<G:J9 9K GHGJLMFA<9<=K <= E=D@GJA9 A<=FLA>A;9<9K H=DG E9H9 <G
=KL9<G9LM9D H9J99LAF?AJMEFaN=DE9AK9DLG<=<=K=EH=F@G=E9D?MEHGFLGFG>MLMJGV

'*)--+*'(%&,''$-/'$'*
+ )9H=9E=FLG <G "DMPG <=29DGJ HG<= K=J MLADAR9<G H9J9 9MPADA9J 9 J=9DAR9X^G <9K K=?MAFL=K
9LANA<9<=K

 !FL=F<AE=FLG <G >DMPG <= N9DGJ <= LG<9 9 GJ?9FAR9X^G = F^G 9H=F9K <= HJG;=KKGK GM
<=H9JL9E=FLGKAF<ANA<M9AK
 #=J9X^G<=;GFK=FKGKG:J=GN=J<9<=AJG=KL9<G<9GJ?9FAR9X^G ;GE9A<=FLA>A;9X^G<==L9H9K
IM=?=J9EN9DGJ=<=HGFLGK<=G;GJJ`F;A9<=<=KH=J<a;AGK

 2AKM9DAR9X^G <GK J=D9;AGF9E=FLGK =FLJ= 9LANA<9<=K  AF>GJE9Xd=K = >DMPGK <= E9L=JA9D IM=
=P=J;=EAEH9;LGKG:J=G5/+.=36/
 (G;9DAR9X^G=K=H9J9X^G<9K9LANA<9<=KIM=9?J=?9EN9DGJH9J9G;DA=FL=<9KIM=F^G9?J=?9EN9DGJ
 !D9:GJ9X^G<=MEHD9FGH9J9MLADAR9X^G<9K>=JJ9E=FL9K5/+7E9AK9<=IM9<9KT9D_E<=GMLJ9K
L_;FA;9KTH9J99GLAEAR9X^G<G>DMPG<=N9DGJ 9H9JLAJ<9KGHGJLMFA<9<=K<=E=D@GJA9A<=FLA>A;9<9K



+>DMPG<=N9DGJ
>DMPG<=N9DGJ;GFKAKL==ELG<9K9K9LANA<9<=KTL9FLG9KIM=9?J=?9EIM9FLG9KIM=F^G
>DMPG<=N9DGJ

/+7/=AK/A?E9

)9H=9E=FLG <G "DMPG <=29DGJ

/+7/=AK/A?E9

'%''&-0#*'(%&,''$-/'$'*

)9H=9E=FLG <G "DMPG <=29DGJ

/+7/=AK/A?E9



)-.+* #,'(8+'&+,*-14''
%('+,',-$
+E9H9<G=KL9<G9LM9D<=N=K=JMLADAR9<GH9J99<AK;MKK^G GHD9F=B9E=FLG=9AEHD=E=FL9X^G
<=9Xd=K<=E=D@GJA9 /=9=IMAH=<=LJ9:9D@G=KLAN=J=P=;ML9F<GMEHJGB=LG/=AK/A?E9<=9;GJ<G
;GEGE_LG<G GE9H9<G=KL9<G9LM9DTMKM9DE=FL==D9:GJ9<G<MJ9FL=9=L9H9/+<>;/T
K=J[9:9K=H9J99;GFKLJMX^G<GE9H9<G=KL9<G>MLMJGAF;GJHGJ9F<G9KE=D@GJA9KA<=FLA>A;9<9K
<MJ9FL=9K>9K=K7+5BC/=69;8?/
"A?MJ
9 
0=F<G;GEGHGFLG<=H9JLA<9GE9H9<G=KL9<G9LM9D 9K<AJ=LJAR=KDAKL9<9KF9"A?MJ
"A?MJ9 
9 <=N=E
K=J;GFKA<=J9<9K<MJ9FL=9<AK;MKK^G=GHD9F=B9E=FLG<9K9Xd=K<=E=D@GJA9=<GE9H9<G=KL9<G
>MLMJG "A?MJ
"A?MJ9 
9 >GA;GFKLJMa<99H9JLAJ<=LJ=;@GK=PLJ9a<GK<9KG:J9KKA3-8/+7E58<<H;38
"A?MJ
9 
5><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7=9;/7./7.8+7A/;1+;E+9/+7.885>A8./'+58;
9+;+1;/1+;'+58;/53637+;8/<9/;.M-38 29D=<=KL9;9JIM=9K<AJ=LJAR=KEGKLJ9<9KF9"A?MJ
"A?MJ9 
"A?MJ
9 
>MF;AGF9E;GEGME?MA9H9J99;GFKLJMX^G<=MEHJG;=KKGIM=HJG<MR99H=F9KGIM=GHJG;=KKG
K=?MAFL=F=;=KKAL9=IM9F<GF=;=KKAL9 !KK9_BMKL9E=FL=9;GF<AX^GIM=K=:MK;99D;9FX9JFGE9H9
<G=KL9<G>MLMJG



)9H=9E=FLG <G "DMPG <=29DGJ



/+7/=AK/A?E9

"A?MJ9 
K<AJ=LJAR=KEGKLJ9<9KF9"A?MJ9 
"A?MJ9 =GE9H9<G=KL9<G9LM9DK^G9K:9K=KH9J9IM=GE9H9<G
=KL9<G>MLMJGK=B9<=K=F@9<G

)9H=9E=FLG <G "DMPG <=29DGJ

'%'+&"*'%('+,' -,-*'


,9J9G<=K=F@G<GE9H9<G=KL9<G>MLMJG<=N=EK=JJ=9DAR9<9K9K9LANA<9<=K9HJ=K=FL9<9KF9
 
"A?MJ9  

YAEHGJL9FL=>9R=JME;GE=FL[JAGKG:J=99LANA<9<=A<=FLA>A;9<9F9"A?MJ
"A?MJ9 
9 EMAL9KN=R=K
"A?MJ
9 
9D?ME9KE=D@GJA9K<GKHJG;=KKGK<=N=J^GK=JJ=9DAR9<9K<=AE=<A9LG <=EG<G9NA9:ADAR9J9AFLJG<MX^G
<G >DMPG ;GFLaFMG GM G FAN=D9E=FLG <G EAP = <G NGDME= <= HJG<MX^G  ,9J9 G 9D;9F;= <=KK9K
E=D@GJA9K  HJAF;AH9DE=FL= 9IM=D9K IM= =FNGDN9E 9 J=<MX^G <9 N9JA9:ADA<9<= = 9 HJ=N=FX^G
<= <=>=ALGK  9 MLADAR9X^G <= >=JJ9E=FL9K /=AK /A?E9 L=E K= EGKLJ9<G =KH=;A9DE=FL=
N9DAGK9
N9DAGK9 +MKG<9K>=JJ9E=FL9K5/+7<AK;MLA<9KFGKHJbPAEGK;9HaLMDGKL9E:_E_>MF<9E=FL9DH9J9
9J=9DAR9X^G<9KE=D@GJA9K *G=FL9FLG <=N=>A;9J;D9JGIM=9A<=FLA>A;9X^G<=GHGJLMFA<9<=KH9J99
J=9DAR9X^G <= E=D@GJA9K AKGD9<9K F^G <=N= K=J G G:B=LANG <G )9H=9E=FLG <G "DMPG <=29DGJ  +
HJAF;AH9D:=F=>a;AG<G2/)_BMKL9E=FL=G>9LG<=IM==D=H=JEAL=ME9EM<9FX9<=>G;GK9AJ<G
=KL[?AG <9K E=D@GJA9K DG;9AK
DG;9AK H9J9 G H9L9E9J <9 GLAEAR9X^G <G KAKL=E9
KAKL=E9 IM= ;GFKLALMA G >DMPG <=
N9DGJ ?DG:9D
?DG:9D
+E9H9<G=KL9<G>MLMJG;GJJ=KHGF<=FL=9GE9H9<G=KL9<G9LM9D=P=EHDA>A;9<GF9"A?MJ9 
"A?MJ9 
_9HJ=K=FL9<GF9"A?MJ
"A?MJ9 
9  "A?MJ
"A?MJ9 
9 >GA=PLJ9a<9<GDANJGKA3-8/+7E58<<H;385><=;+.89+;+
"A?MJ
9 
"A?MJ
9 
!;+=3-+7=/<.8!/7<+6/7=8/+7 ;GEHAD9<GH=DG/+77=/;9;3</7<=3=>=/

/+7/=AK/A?E9

)9H=9E=FLG <G "DMPG <=29DGJ

/+7/=AK/A?E9

,9J9ME9<AK;MKK^G<=L9D@9<9<G)9H=9E=FLG<G"DMPG<=29DGJ ;GE:9K==EME=KLM<G<=
;9KG KM?=JAEGK9D=ALMJ9<GDANJG9;/7./7.8+7A/;1+;E+9/+7.885>A8./'+58;9+;+1;/1+;'+58;
/53637+;G =KH=J<a;AG

'%'$&1*'+,' -,-*'
HbK G <=K=F@G <G E9H9 <G =KL9<G >MLMJG <=N= K=J =D9:GJ9<G G HD9FG <= AEHD=E=FL9X^G
<G=KL9<G>MLMJG ,9J99=D9:GJ9X^G<GHD9FGK=J[F=;=KK[JAG<ANA<AJ9AEHD=E=FL9X^G=E=L9H9KT
<G=KL9<G>MLMJG
_AEHGKKaN=D>9R=JLM<G9GE=KEGL=EHGT=HJAGJAR9J=KK9K=L9H9K 9<9=L9H9HG<=J[;GFL=EHD9J
ME9H9JL=<GHJG;=KKG;GEG9DA?9X^G=FLJ=G;DA=FL==GHJG;=KKGHMP9<GJGM=FLJ=G>GJF=;=<GJ
=GHJAE=AJGHJG;=KKG<G>DMPG<=N9DGJ 29D=J=KK9DL9JIM=GHD9FGMKM9DE=FL=9:J9F?=MEH=JaG<G
9FM9D<=AEHD=E=FL9X^G
*9KH9D9NJ9K<=)AC=.GL@=J=&G@F/@GGC GHD9FG<=N=EGKLJ9J

 S!P9L9E=FL=GIM=K=HD9F=B9>9R=J=IM9F<G =L9H9HGJ=L9H9V
 S)=L9K IM9FLA>A;[N=AKV
 S,GFLGK<=;@=;9?=E;D9JGK;GEGKHJ9RGKJ=9AK=GK9N9DA9<GJ=K<=>AFA<GK V
+3$=G A9?J9E9<=#9FLLN=B9GDANJG;3+7.8+>5=>;+$/3<$316+K^G>=JJ9E=FL9K
eL=AKH9J99=D9:GJ9X^G<GHD9FG<=AEHD=E=FL9X^G<G=KL9<G>MLMJG

)9H=9E=FLG <G "DMPG <=29DGJ

+KHGFLGK9:9APG<=N=EK=JG:B=LGK<=9L=FX^G<9=EHJ=K9
 0G<GKGK>DMPGK<=N9DGJ<9=EHJ=K9F^G
F^G<=N=EK=JE9H=9<GKKAEMDL9F=9E=FL==<=
F^G
>GJE99HJ=KK9<9  =N=
K=AFA;A9J;GEG>DMPG<=ME9>9EaDA9<=HJG<MLGK;GFKA<=J9<9
=KLJ9L_?A;9  H9J9 G IM9D <=N=J^G K=J J9HA<9E=FL= AEHD=E=FL9<9K 9Xd=K <= E=D@GJA9 9
H9JLAJ <GK HGFLGK >J9;GK <=L=;L9<GK   K=?MAJ  G HJG;=<AE=FLG <=N= K=J J=H=LA<G H9J9
GMLJ9>9EaDA9<=HJG<MLGK
 L9J=>9<=E9H=9E=FLGF^G
F^G<=N=K=J<ANA<A<9=FLJ=GK<=H9JL9E=FLGKGM[J=9KAF<ANA<M9AK
F^G
<9=EHJ=K9 H9J9 9K=?MAJ K=J;GFKLJMa<GMEE9H9?DG:9D<G>DMPG<=N9DGJ;GE:9K=FGK
E9H9KAF<ANA<M9AK !KK9=KLJ9L_?A9F^G>MF;AGF9 +E9H=9E=FLGHJ=;AK9K=J;GF<MRA<GHGJ
ME Da<=J IM= L=F@9 9 NAK^G <9 =EHJ=K9 ;GEG ME LG<G = IM= HGKK9 HGKL=JAGJE=FL=
AEHD=E=FL9J 9K 9Xd=K <= E=D@GJA9  AF<=H=F<=FL=E=FL= <= >JGFL=AJ9K >MF;AGF9AK GM
<=H9JL9E=FL9AK
 +)9H=9E=FLG<G"DMPG<=29DGJH9J9ME9>9EaDA9<=HJG<MLGK<=N=D=N9J<=<GAK9;AF;G
<A9K9L_IM=K=B9AFA;A9<99AEHD=E=FL9X^G<9K9Xd=K<=E=D@GJA9H9J9G9D;9F;=<G=KL9<G
>MLMJG
 *GE9H=9E=FLG G>DMPG<=AF>GJE9Xd=K_L^GAEHGJL9FL=IM9FLGG>DMPG<=E9L=JA9AK
 /=?MF<GK=F^GEAFMLGK_9MFA<9<=<=E=<A<9AF<A;9<9H9J9J=?AKLJG FGE9H9<G>DMPG
<=N9DGJ  <9KN9JA[N=AK9KKG;A9<9K9GL=EHG
 0G<9K9K9LANA<9<=KJ=D9;AGF9<9K9J=LJ9:9D@G=AFKH=X^G<=N=EK=JJ=?AKLJ9<9KFGE9H9
 +E9H9F^G<=N=;GFL=J=P;=KKG<=AF>GJE9Xd=KGM<=L9D@=KHGM;GeL=AK
 N=JK^G=9<9L9<==D9:GJ9X^G<GE9H9<=N=EK=JK=EHJ=J=?AKLJ9<9K
 9<GKIM=F^G>GJ9E;GD=L9<GK= GM;GF>AJE9<GKH=D9=IMAH=F^G<=N=EK=JMLADAR9<GK
FG)9H=9E=FLG<G"DMPG<=29DGJ
 *G E9H9 <G =KL9<G >MLMJG  GK K=L= LAHGK <= <=KH=J<a;AGK 9HJ=K=FL9<GK FG ;9HaLMDG 
<=N=EK=JJ=<MRA<GKGE[PAEGHGKKaN=D
 +HJGB=LG<GHJG<MLG 9L=;FGDG?A9<=HJG;=KKGAFKL9D9<9=9DG;9DAR9X^G=9=KLJMLMJ9<9
>[:JA;9F^G<=N=E;GFKLALMAJ9DNGKH9J9EM<9FX9KF9KHJAE=AJ9KAL=J9Xd=KH9J9;GFKLJMX^G
<G=KL9<G>MLMJG
 + E9H=9E=FLG <=N= K=J J=AFA;A9<G 9HbK 9 AEHD=E=FL9X^G <G =KL9<G >MLMJG IM= K=
LJ9FK>GJEGM=EMEFGNG=KL9<G9LM9D <9F<G;GFLAFMA<9<=9GHJG;=KKG<=E=D@GJA9
;GFLaFM9

$*,+)-&,''-+''(%&,''$-/'$'*

/+7/=AK/A?E9

*!-&,+

 6"*44?0"4"53*#6*=D&4&01&3'*-%0-B%&3%"&26*1&%&"1&".&/50%0-690%&"-03
KHJAF;AH9AK9LJA:MAXd=KK^G
 (A<=J9JGHJG;=KKG<==D9:GJ9X^G<GKE9H9K<G>DMPG<=N9DGJ<GK=KL9<GK9LM9D=>MLMJG
=<GHD9FG<=AEHD=E=FL9X^G<9K9Xd=K<=E=D@GJA9H9J9G9D;9F;=<G=KL9<G>MLMJG
 )GFALGJ9JG9F<9E=FLG<9K9LANA<9<=KJ=D9;AGF9<9K9GE9H=9E=FLG= HJAF;AH9DE=FL= ]
AEHD=E=FL9X^G<9K9Xd=K<=E=D@GJA9

 GF>=JAJ3758-8G>DMPG<=N9DGJ ;GE>J=IM`F;A9K=E9F9D FGE[PAEG


 %FL=?J9J9K9LANA<9<=K<=E9H=9E=FLG=9<GX^G<9K9Xd=K<=E=D@GJA9]KAFA;A9LAN9K/=AK
/A?E9=E9F<9E=FLGF9=EHJ=K9 K=>GJG;9KG
 .=EGN=J9K:9JJ=AJ9KIM=AEH=X9EGKM;=KKG<G)9H=9E=FLG<G"DMPG<=29DGJ

 .=HGJL9JG<=+=><<GKLJ9:9D@GK]9DL99<EAFAKLJ9X^G<9=EHJ=K9
-M9FLG9GH=J>AD GDa<=J<=N=HGKKMAJ9KK=?MAFL=K;9J9;L=JaKLA;9K

 GF@=;=JGKHJAF;aHAGK=9K>=JJ9E=FL9K<G/+7+7>0+-=>;371
 ,GKKMAJME9;GEHJ==FK^G?DG:9D<GF=?b;AGNAK^G=KLJ9L_?A;9=;GJHGJ9LAN9<9=EHJ=K9
 /=J<GL9<G<=HG<=J<=9LM9X^GAF<=H=F<=FL=E=FL=<=>JGFL=AJ9K<=H9JL9E=FL9AKGM
>MF;AGF9AK
 ,GKKMAJ=D=N9<GFaN=D<=EGLAN9X^GH9J99D;9FX9JJ=KMDL9<GK
 ,GKKMAJ@9:ADA<9<=KH9J9
#=J=F;A9J EM<9FX9K
"9;ADAL9JGLJ9:9D@G=E=IMAH=
,JGEGN=J AFGN9Xd=K
#=J=F;A9J;GF>DALGK=KMH=J9JJ=KAKL`F;A9K
 6"-@013*/$*1"-1"1&-%""-5""%.*/*453"=?0/0"1&".&/50%0-690%&"-03
9DL99<EAFAKLJ9X^G_J=KHGFK[N=DHGJK==FNGDN=J<AJ=L9E=FL=F9<=>AFAX^G=AEHD=E=FL9X^G
<G=KL9<G>MLMJG  HJAGJAR9F<G9K=L9H9K<GHD9FG<=AEHD=E=FL9X^G=9DG;9F<GGKJ=;MJKGK
F=;=KK[JAGK


 6"-"%*'&3&/="&/53&"4*/'03."=D&4"13&4&/5"%"4&.6.."1"%0'-690%&7"-03&6.
."1"%&130$&440 
1EE9H9<G>DMPG<=N9DGJHG<=K=JNAKM9DAR9<G;GEGMEE9H9<=HJG;=KKGFGIM9DGK
H9J\E=LJGK <= HJG<MLG >AF9D )
)  <= HJG<MLG =E HJG;=KKG BB = <= HJG;=KKG AA F^G K^G
9HJ=K=FL9<GK =  =E DM?9J <=KK=K H9J\E=LJGK  K^G J=?AKLJ9<GK GK >DMPGK <= E9L=JA9AK = <=
AF>GJE9Xd=K  :=E ;GEG N9DGJ=K H9J9 N9JA[N=AK L9AK ;GEG L=EHG <= ;A;DG  L=EHG <= </=>9
<AKHGFA:ADA<9<==FeE=JG<=GH=J9<GJ=K H9J9;9<99LANA<9<=:[KA;9<=HJG<MX^G
YAEHGJL9FL=J=KK9DL9JIM=GLAHG<=E9H9<=N=K=J9<=IM9<G]KF=;=KKA<9<=K K=F<G;GEME
GMKG<=N[JAGKE9H9K=EMEE=KEGHJGB=LGGMLJ9:9D@G<=E=D@GJA9

)9H=9E=FLG <G "DMPG <=29DGJ

!
5,*#+

/!$#&("(("'('(# ("-!#!"((#'&+(+&#&+(+#) #!1


2+;5/<>8<

)_LJA;9K /+7

)-+4'+5,*#+

-#++4'+(*#&#(#+5,*#+
K HJAF;AH9AK E_LJA;9K /+7  ;GF>GJE= <=>AFAXd=K ;GFKL9FL=K FG DANJG KA3-8 /+7 E 58<<H;38
9  
5><=;+.8 9+;+ !;+=3-+7=/< .8 !/7<+6/7=8 /+7  K^G 9HJ=K=FL9<9K F9 "A?MJ
"A?MJ9
  HJbPAE9 H[?AF9
D?ME9K<=KK9KE_LJA;9KB[>GJ9E;AL9<9KFG;9HaLMDG

)-5#
(=A<=3==5/_ME9=IM9X^GKAEHD=KIM=J=D9;AGF9G5/+.=36/ GLJ9:9D@G=EHJG;=KKG3%,
=9L9P9<=K9a<9<=IM9DIM=JHJG;=KKG
3%,
/+.%36/
09P9<=/9a<9
 
!P=EHDGK<=9HDA;9X^G<9(=A<=3==5/K^G9HJ=K=FL9<GKF9K"A?MJ9K 
"A?MJ9K 9 
 
"A?MJ9K 
9F[DAK=<9(=A<=3==5/AF<A;9IM=@[<M9K>GJE9K<=9LM9X^GH9J99J=<MX^G<G5/+.=36/

 .=<MRAJGLJ9:9D@G=EHJG;=KKG
 ME=FL9J9L9P9<=K9a<9
!P;=LG FG ;9KG <= HJG;=KKGK IM= DA<9E <AJ=L9E=FL= ;GE GK ;DA=FL=K T AKLG _  GK AL=FK IM=
;GFKLALM=EG3%,K^G;DA=FL=K9?M9J<9F<GH9J9K=J=E9L=F<A<GKT 9E=D@GJGHX^GH9J9<AEAFMAJG
5/+.=36/_J=<MRAJGLJ9:9D@G=EHJG;=KKG B[IM=9ME=FL9J9L9P9<=K9a<9MKM9DE=FL=<=E9F<9
AFN=KLAE=FLGKN=B99"A?MJ
"A?MJ9 
9   AEAFMAJG3%,KA?FA>A;9DAEAL9JGNGDME=<=LJ9:9D@GH=JEALA<GFG
"A?MJ
9 
HJG;=KKG=EME<=L=JEAF9<GAFKL9FL= GIM=_9D?G:=EE9AKKAEHD=KH9J9K=J=P=;ML9<GN=B99
 
"A?MJ9  
29D=J=KK9DL9JIM=9J=<MX^G<G5/+.=36/LJ9RME9K_JA=<=:=F=>a;AGK<AJ=LGK=AF<AJ=LGK  L9AK
;GEG9ME=FLG<9HJG<MLANA<9<==J=<MX^G<=<=>=ALGK J=LJ9:9D@G=J=>M?G



+/+7+7>0+-=>;371:MK;9=DAEAF9J<=KH=J<a;AGK AKLG_ =P;DMAJGIM=F^GL=EN9DGJH9J9G


;DA=FL==AEHJAEAJN=DG;A<9<=]=EHJ=K9 +HJG?J9E9MLADAR9 =FL^G 9D?ME9KE=<A<9KGME_LJA;9KH9J9
IM9FLA>A;9J;GEGGKJ=KMDL9<GK<9GJ?9FAR9X^GHG<=EK=J;D9KKA>A;9<GK FGIM=<ARJ=KH=ALG]N=DG;A<9<=
= =>A;A`F;A9  !KK9K E=<A<9K HG<=E K=J MLADAR9<9K F9 A<=FLA>A;9X^G <= E=L9K 9 K=J=E 9LAF?A<9K =E
HJGB=LGK <= E=D@GJA9 = F9 N=JA>A;9X^G <G 9D;9F;= <9 E=L9 9G >AF9D <G HJGB=LG ;GEH9J9X^G <GK
N9DGJ=K9KKMEA<GKH=D9KE=<A<9KS9FL=KV=S<=HGAKV

/+7/=AK/A?E9

(TAV)

(TNAV)

Eficincia do Ciclo do Processo


(Process Cycle Efficiency - PCE)

Trabalho em Processo
(Work in Process - WIP)

(TR)

Eficcia Total do Equipamento


(Overall Equipment Effectiveness - OEE)

)_LJA;9K /+7



/+7/=AK/A?E9



)_LJA;9K /+7

oito horas

/+7/=AK/A?E9

)_LJA;9K /+7

'%'#%#&-#*',*$"'%(*'++'
GF>GJE=>GAADMKLJ9<GF9"A?MJ9 
"A?MJ9  H9J9J=<MRAJGLJ9:9D@G=EHJG;=KKG<=N=K=JAFLJG<MRA<9
"A?MJ9 
ME9FGN9=L9H9IM=HJ=;=<=GHJG;=KKG=EKA F9IM9DGKAL=FK<==FLJ9<9HJG<MLGK HJGB=LGK
GJ<=FK =L;  K^G ;GD=L9<GK = J=MFA<GK   K=?MAJ  _ >=AL9 ME9 DA:=J9X^G ;GFLJGD9<9 <=KK=K AL=FK FG
HJG;=KKG  <= 9;GJ<G ;GE 9 K=?MAFL= ;GF<AX^G ME FGNG AL=E KGE=FL= =FLJ9 FG HJG;=KKG
IM9F<GMEAL=EK9A<GHJG;=KKG !KK9;GF<AX^G;9J9;L=JAR99HJG<MX^GHMP9<9
HJG<MX^GHMP9<99>559;8.>-=387
IM9F<GMEAL=EK9A<GHJG;=KKG
HJG<MX^GHMP9<9

*9HJG<MX^GHMP9<9 EMAL9KN=R=K_F=;=KK[JAG;JA9JMEKAKL=E9<=LJA9?=EH9J99<=>AFAX^G<=IM9D
AL=E<=N=J[K=JGHJbPAEG9K=JDA:=J9<G

$*,+)-&,''-+'+5,*#+
+KHGFLGK9K=?MAJ<=N=EK=JG:B=LG<=9L=FX^G<9=EHJ=K9
"A?MJ
 YAEHGJL9FL=LGE9J;MA<9<GH9J9F^G;GF>MF<AJL=EHG<=;A;DG;GE5/+.=36/ "A?MJ
"A?MJ99
 ADMKLJ99<A>=J=FX9=FLJ=9K<M9KE_LJA;9K 29D=<=KL9;9JIM= 9H=F9KIM9F<GMEHJG;=KKG
 
GH=J9=E>DMPG;GFLaFMG GL=EHG<=;A;DG_A?M9D9G5/+.=36/

 ,9J99J=<MX^G<GLJ9:9D@G=EHJG;=KKG HG<=K=JF=;=KK[JA999<GX^G<=9D?ME9K9Xd=K
IM= ]HJAE=AJ9NAKL9 H9J=;=EHJG<MRAJMEJ=KMDL9<G;GFLJ[JAG9GIM=K==KH=J9 L9AK;GEG
9 J=LAJ9<9 L=EHGJ[JA9 <= AL=FK <G >DMPG <= HJG<MX^G = 9 9DG;9X^G <GK E=KEGK 9 ME
S<=HbKALGVGM,>00/; HbK99<GX^G<=9Xd=K<=KK=LAHG <=NA<G]J=KMDL9FL=J=<MX^G<G
LJ9:9D@G=EHJG;=KKG G5/+.=36/AJ[<AEAFMAJ=GLJ9:9D@GK=J[J=9DAR9<GE=D@GJ=E9AK
J[HA<G <=EG<GIM=GKAL=FKAFA;A9DE=FL=9DG;9<GK9GS<=HbKALGVHG<=J^GK=JFGN9E=FL=
AFLJG<MRA<GKFG>DMPG<=HJG<MX^G=>AF9DAR9<GKFGHJ9RGTGM9L_E=KEG9FL=K<GHJ9RG
T<=L=JEAF9<GGJA?AF9DE=FL=

/+7/=AK/A?E9

*!-&,+
 7&-0$*%"%&/?013&+6%*$""26"-*%"%&

*9KH9D9NJ9K<=)A;@9=D( #=GJ?= S9HJ=G;MH9X^GF9LMJ9D_IM=G>G;G<G/+7+7>0+-=>;371


=E N=DG;A<9<= <= HJG;=KKG HJ=BM<AIM= 9 IM9DA<9<=  *G =FL9FLG  AKKG F^G 9;GFL=;=  ,GJ IM`
,GJIM=9KHJ[LA;9K/+7J=<MR=EGL=EHGHGJE=AG<9J=<MX^G<=9LANA<9<=KIM=F^G9?J=?9E
N9DGJ  <9=DAEAF9X^G<=>AD9K  <9J=<MX^G<GL=EHG?9KLG=FLJ=9LANA<9<=KIM=9?J=?9EN9DGJ=
9KKAE HGJ <A9FL= K =L9H9K
;@9N= N9DGJAR9<9K H=DGK ;DA=FL=K ?=J9DE=FL= F^G K^G >G;G <9K
>=JJ9E=FL9K/+7 9HDA;9X^G<9K>=JJ9E=FL9K/=AK/A?E999LANA<9<=KIM=9?J=?9EN9DGJHG<=
9BM<9J9J=<MRAJ<=>=ALGK GIM= HGJKM9N=R HG<=9ME=FL9J9N=DG;A<9<=<=KK9K9LANA<9<=K )9K
;GEG 9K =L9H9K IM= 9?J=?9E N9DGJ J=HJ=K=FL9E  LAHA;9E=FL=  E=FGK <=   <G L=EHG <=
HJG;=KK9E=FLG 99;=D=J9X^G<=KK9K=L9H9K 9FL=K<9=DAEAF9X^G<9K9LANA<9<=KIM=F^G9?J=?9E
N9DGJ  =P=J;=  J=D9LAN9E=FL=  HGM;GAEH9;LGV

 .6.130$&440$0.0%*'&3&/$*"3"4&5"1"426&"(3&(".7"-03%"426&/?0"(3&(".7"-03
1E99LANA<9<=IM=9?J=?9N9DGJHGKKMA9KK=?MAFL=K;9J9;L=JaKLA;9K
 +;DA=FL==KL[<AKHGKLG9H9?9JHGJ=D9
 Y ME9 L9J=>9 IM= 9;J=K;=FL9 9D?ME9 >MFX^G = GM 9DL=J9 9K >GJE9K GM ;9J9;L=JaKLA;9K <G
HJG<MLG:=EGMK=JNAXG
 YJ=9DAR9<9;GJJ=L9E=FL=<9HJAE=AJ9N=R
 =EHJ=K9?9F@9N9FL9?=E;GEH=LALAN9THJ=XGE9AK:9APG E=D@GJIM9DA<9<= =FLJ=?9
E9AKJ[HA<9 HGJ=P=EHDGTHGJIM==P=;ML999LANA<9<=
,GJGMLJGD9<G ME99LANA<9<=IM=F^G9?J=?9N9DGJ_9IM=D9IM=
 *^G_=KK=F;A9DH9J9HJG<MRAJ9KK9a<9K<GHJG;=KKG HG<=F<GK=J=DAEAF9<9GMJ=<MRA<9
 +;DA=FL=F^G=KL[<AKHGKLG9H9?9JHGJ=D9= K=KGM:=KK=IM=9E=KE9_J=9DAR9<9 =PA?AJA9
KM9=DAEAF9X^G H9J9IM=>GKK=HGKKaN=DME9J=<MX^G<=HJ=XG
K=L9H9KIM=F^G9?J=?9EN9DGJ?=J9DE=FL==KL^GJ=D9;AGF9<9K]KK=?MAFL=K;AJ;MFKL\F;A9K
<=>=ALGK =JJGK GEAKKd=K HJ=H9J9X^G </=>9 ;GFLJGD= AFKH=X^G =P;=KKG<=HJG<MX^G =KLGIM=K
EGNAE=FL9Xd=K =KH=J9K=9LJ9KGK
"A?MJ9 
"A?MJ9 EGKLJ9ME=P=EHDG<=>DMPG?J9E9FGIM9D9K9LANA<9<=KIM=9?J=?9EN9DGJ
>GJ9EK=H9J9<9K<9IM=D9KIM=F^G9?J=?9EN9DGJ9GHJG;=KKG

)_LJA;9K /+7

!
"

/&#) #- (-(#($'(#)&!"&)''(#& .(((#!#&&#+'#-'$#'' #" -(#-'!'


+-#&(((+*#+'()(-#(' "#" -(#(+(&+ #(&"#"1
F<J_#A<=

+3C/7

)-5"
++3C/7TL=JEGB9HGF`KIM=KA?FA>A;9E=D@GJ9E=FLG;GFLaFMGT_ME9E=LG<GDG?A9H9J9G
9D;9F;=<=E=D@GJA9KJ[HA<9K IM=;GFKAKL=FG=EHJ=?GGJ?9FAR9<G<GK=FKG;GEME=<9;JA9LANA<9<=
H9J99HJAEGJ9JMEHJG;=KKGAF<ANA<M9DGMME>DMPG<=N9DGJ;GEHD=LG ++3C/7_?=J9DE=FL=MK9<G
H9J9J=KGDN=JHJG:D=E9K<==K;GHGJ=KLJALGA<=FLA>A;9<GK9HbKG)9H=9E=FLG<G"DMPG<=29DGJ=_
;GF<MRA<GHGJME9=IMAH=>GJE9<9HGJH=KKG9K;GE<A>=J=FL=K>MFXd=KF9=EHJ=K9
KHJAF;AH9AK<AJ=LJAR=KH9J99;GF<MX^G<G+3C/7 K=?MF<G)A;@9=D( #=GJ?=  9NA<.GOD9F<K
)9JC,JA;==&G@F)9P=Q K^G9HJ=K=FL9<9K9K=?MAJ
+3C/7TL9E:_E<=FGEAF9<GOGJCK@GH+3C/7T  ;MB9<MJ9X^G_<=LJ`K9;AF;G<A9K  ,9J9
IM=AKKGK=B9NA[N=D _F=;=KK[JAGIM=G<987<8;<GHJGB=LG GDa<=J<G+3C/7=GKH9JLA;AH9FL=K
<9=IMAH=LGE=EHJGNA<`F;A9KHJ_NA9KH9J9IM=GLJ9:9D@G<=JGLAF9K=B9J=9DAR9<G<=GMLJ9
>GJE9<MJ9FL==KK=H=JaG<GKALM9X^GKAEAD9J]_HG;9<=>_JA9K<=;9<9H9JLA;AH9FL=
 +=K;GHG<GHJGB=LG<=N=K=J<=>AFA<G9FL=JAGJE=FL==<=>GJE9HJ=;AK9 HGAK9=IMAH=F^G
<AKHd=<=L=EHGH9J9J=9<=IM9X^G<GKG:B=LANGK=DAEAL=KH9J9GLJ9:9D@G
 +K<9<GK:[KA;GKJ=D9;AGF9<GK9GHJGB=LG<=N=EK=JHJ=NA9E=FL=;GD=L9<GKHGJME5+-4
/5= ;//7/5=GMGMLJG=KH=;A9DAKL9
 AEHD=E=FL9X^G<=N=K=JAE=<A9L9 AKLG_ 9E9AGJH9JL=<9K9Xd=K<=>AFA<9K<=N=K=J;GDG;9<9
=EHJ[LA;9<MJ9FL=9K=E9F9<G=N=FLG+3C/7=9IMADGIM=F^G>GJHGKKaN=D=P=;ML9J<MJ9FL=
G=N=FLG<=N=K=J>AF9DAR9<G=EMEHJ9RGE[PAEG<= <A9K ,9J9IM==KK9<AJ=LJARHGKK9K=J
;MEHJA<9_9;=AL[N=DMEFaN=D<=;GF>A9FX9<= F9LGE9<9<=<=;AKd=K :=E;GEGKGDMXd=K
IM=K^GSE9AKGME=FGKGCV AKLG_ F^G>GJ9EJ=>AF9<9K
 MJ9FL=G=N=FLG+3C/7  GK?=KLGJ=K<=N=E<AKHGFA:ADAR9JG9;=KKG]K[J=9K<=KMHGJL=<9
=EHJ=K9TE9FML=FX^G  L=;FGDG?A9<9AF>GJE9X^G  J=;MJKGK@ME9FGK E9JC=LAF?=L;  T  ;9KG
K=B9 F=;=KK[JAG

'%''".+*'&-0#'
  9K IM9AK K=?M=E 9
+ +3C/7 _ ;GF<MRA<G <= 9;GJ<G ;GE 9K >9K=K EGKLJ9<9K F9 "A?MJ9   

9 
=KLJMLMJ9<GE_LG<G  ;GF>GJE=9HJ=K=FL9<GF9 "A?MJ
"A?MJ9 
9 

Trs a oito dias

Cinco dias



  =IMAH= <=N= LJ9:9D@9J =E J=?AE= <= <=<A;9X^G LGL9D L=EHG AFL=?J9D <MJ9FL= G =N=FLG

/+7/=AK/A?E9

O tamanho ideal da equipe seis


a oito participantes: pelo menos
dois membros do staff da rea do
projeto, um supervisor, representantes dos processos posterior
(cliente) e anterior (fornecedor)
e das principais reas de suporte.

+3C/7

/+7/=AK/A?E9

-&'-+*'"
/=?MF<G)A;@9=D( #=GJ?=  9NA<.GOD9F<K )9JC,JA;==&G@F)9P=Q G+3C/7HG<=K=JMLADAR9<G
IM9F<G

 "GFL=K<=<=KH=J<a;AGb:NA9K>GJ9EA<=FLA>A;9<9K
 +=K;GHG<=MEHJG:D=E9=KL[;D9J9E=FL=<=>AFA<G=;GEHJ==F<A<G
 +JAK;G<=AEHD=E=FL9X^G_EaFAEG
 +KJ=KMDL9<GKK^GF=;=KK[JAGKAE=<A9L9E=FL=
 Y<=K=B[N=D9ME=FL9J9N=DG;A<9<==9<IMAJAJ;J=<A:ADA<9<=F9K>9K=KAFA;A9AK<=MEHJGB=LG<=
E=D@GJA9



$*,+)-&,''-+''"
+KHGFLGK9K=?MAJ<=N=EK=JG:B=LGK<=9L=FX^G<9=EHJ=K9
 +Da<=J<G+3C/7<=N=J[NAKAL9J9[J=9<GHJGB=LGF9K=E9F99FL=JAGJ9G=N=FLG
 -M9DIM=J>=JJ9E=FL9HG<=K=JMLADAR9<9H=D9=IMAH=<MJ9FL=ME=N=FLG+3C/7 <=K<=
IM=K=B9NA[N=DH9J9GL=EHG<AKHGFaN=D
 K>9K=K<=HJ=H9J9X^G=08558@>9<G=N=FLG+3C/7K^GL^GGME9AKAEHGJL9FL=KIM9FLG
G=N=FLG=EKA=F^G<=N=EK=JF=?DA?=F;A9<9KH=DGK?=KLGJ=K
 Y AEHGJL9FL= 9 J=9DAR9X^G <= ME9 J=MFA^G <= J=NAK^G FG E=AG <9 K=E9F9 <G =N=FLG
+3C/7 !KK9J=MFA^GL=EGG:B=LANG<=9HJ=K=FL9J9GK?=KLGJ=K9K9Xd=KHJGHGKL9KH9J9
AEHD=E=FL9X^G=G:L=J9HJGN9X^GH9J9HJGKK=?MAE=FLG

 *9 9HJ=K=FL9X^G >AF9D <=N=E K=J J=D9L9<GK GK J=KMDL9<GK <9K 9Xd=K <= E=D@GJA9
AEHD=E=FL9<9K BMFL9E=FL=;GEME99N9DA9X^GIM9FLG9G9D;9F;=<9E=L9 09E:_E<=N=
K=J>G;G<99HJ=K=FL9X^GGHD9FGH9J9?9J9FLA9<9E9FML=FX^G<GKJ=KMDL9<GK=H9J9
J=9DAR9X^G<G08558@>9<G=N=FLG+3C/7
 YHGKKaN=DMK9JG+3C/7H9J999HDA;9X^G<=GMLJ9K>=JJ9E=FL9K5/+7=KH=;a>A;9KTHGJ
=P=EHDG 9HDA;9J9.=<MX^G<=$/=>9=EIM9LJGE[IMAF9KGM9HDA;9JG/=EME9;_DMD9
<=LJ9:9D@G
 YF=;=KK[JA99L=FX^GIM9FLG9GKHGFLGK>GJL=K=JAK;GK<G+3C/7 ;GF>GJE=9HJ=K=FL9<G
F9 "A?MJ9  



+3C/7

!


/+#  #("*) '"#(")(($&#''#*"&((#!' "+'#) 


) -#&"+"+ (#)('((&(#!#'("*) '(##&(-&#&"1
;3-2;866

+7,+7

)-5
=9;GJ<G;GEGKA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7 SG
+7,+7_ME<AKHGKALANGKAF9DAR9<GJIM=9MLGJAR9=<[AFKLJMXd=KH9J99HJG<MX^GGMH9J99J=LAJ9<9
<= AL=FK =E ME KAKL=E9 HMP9<G  + L=JEG KA?FA>A;98KAF9D =E B9HGF`K  +K ;9JLd=K +7,+7 K^G G
=P=EHDGE9AK;GF@=;A<G=;GEME<=KAF9DAR9X^G GE>J=IM`F;A9 K^GKAEHD=K;9JLd=K<=H9H=D^G
]KN=R=KHJGL=?A<GKHGJ=FN=DGH=K<=HD[KLA;G ;GFL=F<GAF>GJE9Xd=K;GEGFGE==FeE=JG<9
H=X9  >GJF=;=<GJ =PL=JFG GM HJG;=KKG >GJF=;=<GJ AFL=JFG  DG;9D <= 9JE9R=F9E=FLG = DG;9D <G
HJG;=KKG <= ;GFKMEG  1E ;b<A?G <= :9JJ9K HG<= K=J AEHJ=KKG FG ;9JL^G ;GE 9 >AF9DA<9<= <=
J9KLJ=9:ADA<9<=GM;G:J9FX99MLGE[LA;9 D_E<=;9JLd=K G+7,+7HG<=K=JME9HD9;9LJA9F?MD9J<=
E=L9D :GD9K;GDGJA<9K KAF9AK=D=LJcFA;GKGMIM9DIM=JGMLJG<AKHGKALANGIM=>GJF=X99KAF>GJE9Xd=K
F=;=KK[JA9K =NAL9F<G9=FLJ9<9<=AFKLJMXd=K=JJ9<9KV
+E_LG<G:9K=9<GF9MLADAR9X^G<GK;9JLd=K+7,+7H9J9G;GFLJGD=<G>DMPG<=E9L=JA9AK=E
ME HJG;=KKG HJG<MLANG _ ;GF@=;A<G ;GEG KAKL=E9 +7,+7
+7,+7
9 ;GFLJGD9J ME KAKL=E9 HMP9<G 
HMP9<G AKLG _  ME HJG<MLG _
,GJ L9FLG  G +7,+7
+7,+7 _ MK9<G H9J
H9J9
>9:JA;9<GGMMEAL=E_J=LAJ9<GKGE=FL=IM9F<GME;9JL^G+7,+79KKAEG<=L=JEAF9J

+KLAHGK<=+7,+7K^GKME9JAR9<GKF9"A?MJ9 
"A?MJ9 
"A?MJ9 

/+7/=AK/A?E9

-$''&,9'-%*,4'
1E;9JL^G+7,+7<=N=;GFL=J9KK=?MAFL=KAF>GJE9Xd=K
 +IM= IM9FLG IM9F<G=;GEGHJG<MRAJ
 GEGLJ9FKHGJL9JGIM=>GAHJG<MRA<G
 +F<=9JE9R=F9JGIM=>GALJ9FKHGJL9<G

'*)--+*'+#+,%
+MKG<GKAKL=E9+7,+7J=KMDL9FGKK=?MAFL=K:=F=>a;AGKH9J99=EHJ=K9
 9H9;A<9<=<==NAL9JG=P;=KKG<=HJG<MX^G=<=J=<MRAJ=KLGIM=K= ;GFK=IM=FL=E=FL= <=
=NAL9J<=KH=J<a;AGK
 GF@=;AE=FLG<9KHJAGJA<9<=K<=HJG<MX^GHGJLG<GKGK=EHJ=?9<GK
 AJ=LJAR=K<=LJ9:9D@G:9K=9<9KF9;GF<AX^G9LM9D<=GH=J9X^G<GHJG;=KKG
 !DAEAF9X^G<9F=;=KKA<9<=<==KH=J9HGJFGN9KAFKLJMXd=K<=LJ9:9D@G

'%' -&#'&'+#+,%


+KAKL=E9+7,+7>MF;AGF9<=9;GJ<G;GE9K=L9H9K<=K;JAL9K9K=?MAJ=ADMKLJ9<9KF9"A?MJ9
"A?MJ9
 
 
 1EGH=J9<GJ<GHJG;=KKGHGKL=JAGJD=N9GK+7,+7<<=J=LAJ9<99GKMH=JE=J;9<GN=B99
"A?MJ
9 
"A?MJ9 
9 <GHJG;=KKG9FL=JAGJ *GKMH=JE=J;9<G ;9<9H9D=L=<=E9L=JA9DHGKKMAME;9JL^G
+7,+7<=HJG<MX^G9F=P9<G9=D=
 -M9F<GGGH=J9<GJ<GHJG;=KKGHGKL=JAGJJ=LAJ9GKAL=FKJ=IMAKAL9<GK<GKMH=JE=J;9<G G
+7,+7<=HJG<MX^G_<=KL9;9<G<GH9D=L==;GDG;9<GFGHGKLG<=+7,+7<=HJG<MX^G
 HbK9;GEH9J9X^G<9KAF>GJE9Xd=K<GK<GAK+7,+7<;GEGG:B=LANG<=K==NAL9J=JJGK<=
HJG<MX^G G+7,+7<=J=LAJ9<9_9F=P9<G9GH9D=L= =EKM:KLALMAX^G9G+7,+7<=HJG<MX^G
IM=9;9:GM<=K=J<=KL9;9<G
 *G HJG;=KKG HGKL=JAGJ  IM9F<G G H9D=L= <= E9L=JA9D _ MLADAR9<G  G +7,+7 <= J=LAJ9<9 _
<=K9F=P9<G=;GDG;9<GFGHGKLG<=+7,+7<=J=LAJ9<9
 *GHJG;=KKG9FL=JAGJ GKE9L=JA9AKK^G>9:JA;9<GKF9E=KE9GJ<=E<=;@=?9<9<GK+7,+7<
<=HJG<MX^G9GHGKLG<=+7,+7
 +KE9L=JA9AKHJG<MRA<GK=K=MKJ=KH=;LANGK+7,+7<<=HJG<MX^GK^GEGNAE=FL9<GKBMFLGK
<MJ9FL=LG<GGHJG;=KK9E=FLG
 *9eDLAE9=L9H9 GKE9L=JA9AK9;9:9<GK=K=MKJ=KH=;LANGK+7,+7<<=HJG<MX^GK^G;GDG;9<GK
FGKMH=JE=J;9<G GF<=MEGH=J9<GJ<GHJG;=KKGHGKL=JAGJHG<=J=LAJ[
DGK=J=AFA;A9JG;A;DG

+7,+7

-#++4'+#*,*#0+(*'-+''+#+,%

*9MLADAR9X^G<GKAKL=E9+7,+79KJ=?J9K9K=?MAJ<=N=EK=JG:=JN9<9K
 +HJG;=KKGHGKL=JAGJJ=LAJ9KGE=FL=GIM=_F=;=KK[JAG<GHJG;=KKG9FL=JAGJ
 +HJG;=KKG9FL=JAGJ>9:JA;9KGE=FL=9IM9FLA<9<==P9L9<=AL=FKIM=_J=LAJ9<9H=DGHJG;=KKG
HGKL=JAGJ

/+7/=AK/A?E9

 +HJG;=KKG9FL=JAGJFMF;9=FNA9AL=FK<=>=ALMGKGKH9J9GHJG;=KKGHGKL=JAGJ
 +K ;9JLd=K +7,+7 K=EHJ= 9;GEH9F@9E GK E9L=JA9AK EGNAE=FL9<GK  <= EG<G 9 ?9J9FLAJ
;GFLJGD= NAKM9D
 +FeE=JG<=+7,+7<<=N=K=JEAFAEAR9<G9GDGF?G<GL=EHG =EMEHJG;=KKG<=E=D@GJA9
;GFLaFM9
=J
A:
MAJ >>GJ
GJ L=E=FL= H9J
H9J99
29D= J=KK9DL9J IM= G MKG <9K >>=J
=JJJ 9E=FL9K /=AK /A?E9 HG<= ;GFLJ
;GFLJA:
A:MAJ
G ;MEHJAE=FLG <9K J=?J9K  = 

'%',*%#&*'&9%*'&++3*#'
%-%(*'++'
+FeE=JGF=;=KK[JAG<=+7,+7<_;9D;MD9<GH=D9K=?MAFL==IM9X^G

*G <=+7,+7<6/+.%36/ 0=EHG%+4=7 *G <=%L=FKHGJ+7,+7)

*9=IM9X^G9;AE9 GFeE=JG<=AL=FKHGJ+7,+7_GL9E9F@GEaFAEG<GDGL=IM=HG<=K=J
EGNAE=FL9<G9GDGF?G<G>DMPG<=N9DGJ=)_ME9E9J?=E<=K=?MJ9FX9H9J9D=N9J=E;GFKA<=J9X^G
AEHJ=NAKLGKIM=HGKK9EAEH=<AJ9>AF9DAR9X^G;GEKM;=KKG<=MEH=<A<G<G;DA=FL= L9AK;GEGH9J9<9K
F^GHJG?J9E9<9K=;GF<AXd=K9E:A=FL9AK9<N=JK9K
,GJ=P=EHDG H9J9MEHJG;=KKG;GE5/+.=36/<= <A9K;GE  EAFMLGK<=LJ9:9D@GF=KK=
H=JaG<G L=EHG=+4=<=EAFMLGK DGL=EaFAEG;GFKLALMa<GHGJIM9LJGMFA<9<=K=E9J?=E<=
K=?MJ9FX9A?M9D9 GFeE=JG<=+7,+7<_

*G <=+7,+7<6  7 

!
*'&#014'

/*"'#&!#"#("')&"#("#+"+('",(#&#+!#!"(-#)"#+-#)"(# (( 1


17/<./355/

/+7/=AK/A?E9

)-5*'&#014'
,9<JGFAR9X^G_GE_LG<GMK9<GH9J9AF<A;9JGKHJG;=<AE=FLGKH9J9=P=;MX^G<9KL9J=>9K<=
MEHJG;=KKG <=EG<GIM=GKJ=KMDL9<GK<=K=B9<GKHGKK9EK=J9D;9FX9<GK=E9FLA<GK *9KH9D9NJ9K
<=2A;=FL="9D;GFA9EHGK S9<=>AFAX^G<=,9<JGFAR9X^GF^GK=DAEAL99G=KL9:=D=;AE=FLG;GFK=FKG
J=<9X^G=J=?AKLJG<GH9<J^G E9KAF;DMAL9E:_E9KM9MLADAR9X^GLJ=AF9E=FLG=N=JA>A;9X^G;GFLaFM9
<9KM9G:K=JN9X^G V
YAEHGJL9FL=<=KL9;9JIM=ME9:G9H9JL=<9N9JA9:ADA<9<=<GKHJG;=KKGKHJG<MLANGKHG<=J[K=J
=NAL9<9K=9KL9J=>9K>GJ=E=P=;ML9<9K<9E=KE9>GJE9 AKLG_ K=>GJ=EH9<JGFAR9<9K=FLJ=LMJFGK
=IMAH=K GH=J9<GJ=K=L; GIM=;GFLJA:MAJ[H9J99E=D@GJA9<=;MKLGK IM9DA<9<= ;MEHJAE=FLG<=
HJ9RGK=K=?MJ9FX9
*G;GFL=PLG<G/+7+7>0+-=>;371 9;JA9X^G<=HJG;=<AE=FLGKH9<JGFAR9<GKH9J9GLJ9:9D@G
<GK GH=J9<GJ=K <= ME HJG;=KKG HJG<MLANG _ :9K=9<9 FG L=EHG =+4=  F9 K=IM`F;A9 <9K L9J=>9K
=P=;ML9<9KHGJMEGH=J9<GJ<=FLJG<GL=EHG=+4==FG=KLGIM=H9<J^G=PA?A<GH9J99GH=J9X^G
<GHJG;=KKG

-#++4''+(++'+(**'&#014'
,9<JGFAR9X^GK=?M=9K=L9H9K9:9APG
 =>AFAJGHJG;=KKG9K=JH9<JGFAR9<G=<=L=JEAF9J9KL9J=>9KJ=H=LALAN9K=GKHJG;=<AE=FLGK
:[KA;GK
 .=MFAJ9KH=KKG9K=FNGDNA<9KFGHJG;=KKG <AK;MLAJGKE_LG<GKMLADAR9<GK==F;GFLJ9JGE=D@GJ
=E9AKKAEHD=KHJG;=<AE=FLGGH=J9;AGF9D
 0=KL9J=<G;ME=FL9JGHJG;=<AE=FLG<=>AFA<GFGAL=E9FL=JAGJ  J=?AKLJ9F<G9K9LANA<9<=K=E
ME9DAF?M9?=EIM=LG<GKGK=FNGDNA<GKHGKK9E=FL=F<=J +<G;ME=FLG?=J9<GF=KK9=L9H9
;MB9 =KLJMLMJ9 _ ADMKLJ9<9 F9 "A?MJ
"A?MJ9
9    _ <=FGEAF9<G ,JG;=<AE=FLG +H=J9;AGF9D ,9<J^G
$=+7.+;. 9/;+=387!;8-/.>;/E$ !
 GEMFA;9J9=PAKL`F;A9<GFGNGH9<J^G9LG<GKGK9>=L9<GKGMJ=D9;AGF9<GK9=D=
 0J=AF9JLG<GKGKGH=J9<GJ=K=KMH=JNAKGJ=K  <=EG<GIM==D=K=P=;ML=E=P9L9E=FL=9IMADG
IM=>GAH9<JGFAR9<G K=EHJ=<9E=KE9E9F=AJ9
 M<ALGJ9J H=JAG<A;9E=FL= GK HJG;=KKGK H9J9 N=JA>A;9J 9 MLADAR9X^G <GK ,JG;=<AE=FLGK
+H=J9;AGF9AK,9<J^G=9H=J>=AXG[
DGKK=EHJ=IM=HGKKaN=D
1E=P=EHDG<=,JG;=<AE=FLG+H=J9;AGF9D,9<J^G =PLJ9a<G<GDANJG/;/7-3+6/7=89/5+">+53.+./
%8=+57+$+O./  _9HJ=K=FL9<GF9 "A?MJ
"A?MJ9 
9 

,9<JGFAR9X^G

/+7/=AK/A?E9

,9<JGFAR9X^G

'*)--+**'&#014'
+MKG<9,9<JGFAR9X^GJ=KMDL9FGKK=?MAFL=K:=F=>a;AGKH9J99=EHJ=K9
 )=D@GJA9<9;9H9;A<9<=<=J=9DAR9X^G<9KL9J=>9K
 =DAF=9E=FLG;D9JG<GKG:B=LANGK<GLJ9:9D@G
 "9;ADAL9X^G<GLJ=AF9E=FLG<=FGNGKGH=J9<GJ=K
 )=D@GJA9=;GFKGDA<9X^G<9K=?MJ9FX9FGLJ9:9D@G
 .=<MX^G<9N9JA9:ADA<9<=<=MEE=KEGGH=J9<GJ==FLJ=<A>=J=FL=KGH=J9<GJ=K
 .=<MX^G<GL=EHG<=</=>9<9KE[IMAF9K

 AEAFMAX^G<9KIM=:J9K=H9J9<9K<==IMAH9E=FLGK
 %F;GJHGJ9X^G<9KA<=A9K<GKHJbHJAGK=P=;MLGJ=KH9J9E=D@GJ9J=>9;ADAL9JGLJ9:9D@G
 !KL9:=D=;AE=FLG<=ME9:9K=AFA;A9DH9J99LANA<9<=K<=E=D@GJA9<GKHJG;=KKGK
!EJ=KMEG 9,9<JGFAR9X^G_ME9>=JJ9E=FL9IM=EMALG;GFLJA:MAH9J9E=D@GJA9<9HJG<MLANA<9<=
=<9IM9DA<9<=

-#++4''+(*#&#(#+,#('+'-%&,'+
-+'+ (* *'&#014' &' 
  
*G/+7+7>0+-=>;371K^GMK9<GK;GEE9AGJ>J=IM`F;A9909:=D9<=GE:AF9X^G<G0J9:9D@G
,9<JGFAR9<G=G A9?J9E9<G0J9:9D@G,9<JGFAR9<G ;GF>GJE=<=K;JALG9K=?MAJ

"A?MJ
9 
09:=D9<=GE:AF9X^G<G0J9:9D@G,9<JGFAR9<G"A?MJ
"A?MJ9 
9 _ME>GJEMD[JAGIM=9HJ=K=FL9
H9J9;9<9GH=J9<GJ=EMEHJG;=KKGHJG<MLANG GKL=EHGK?9KLGK;GEGH=J9X^G<=E[IMAF9K LJ9:9D@G
E9FM9D=EGNAE=FL9X^G;9EAF@9<9
9E9 <G
0J 9:9D@G ,,9<JGFAR9<G
9<JGFAR9<G
 A9?J
A9?J9E9
<G0
"A?MJ
9 _ME>GJEMD[JAGIM=ADMKLJ99K=IM`F;A9<G
+ A9?J9E9<G0J9:9D@G,9<JGFAR9<G"A?MJ
"A?MJ9 
LJ9:9D@G 9HJ=K=FL9F<GGKEGNAE=FLGK<GGH=J9<GJ 9DG;9DAR9X^G<GKE9L=JA9AK=G5+B8>=<GHJG;=KKG
+<A9?J9E9L9E:_E9HJ=K=FL9[J=9K;JaLA;9K;GEJ=D9X^G9GK>9LGJ=KIM9DA<9<==K=?MJ9FX9 IM=
J=IM=J=EEGFALGJ9E=FLG

0J 9:9D@G ,,9<JGFAR9<G
9<JGFAR9<G
 09:=D9 <= GE:AF9X^G <G
<G0

/+7/=AK/A?E9

,9<JGFAR9X^G

+KHGFLGK9:9APG<=N=EK=JG:B=LG<=9L=FX^G<9=EHJ=K9
 FL=K<=K==KL9:=D=;=JMEH9<J^G <=N=@9N=J9;GFK;A=FLAR9X^G<=KM9F=;=KKA<9<=
=9<=>AFAX^G<=K=MG:B=LANG
 H9<JGFAR9X^GF^G_ME9G:JA?9X^G =KAEME;GFK=FKGIM9FLG9E=D@GJ>GJE9H9J9
K==P=;ML9JME99LANA<9<= <=EG<GIM=GKE=D@GJ=KJ=KMDL9<GKK=B9E9D;9FX9<GK
 H9<JGFAR9X^G_9H=F9KMEE=AGTG>AE_9G:L=FX^G<=E=D@GJ=KJ=KMDL9<GK
 H9<JGFAR9X^G?9J9FL=9H=JE9F`F;A9<G<GEaFAGL=;FGDb?A;G GMK=B9 G;GF@=;AE=FLG
<GE=D@GJHJG;=<AE=FLG=<=;GEGMLADAR[
DG>A;9J=?AKLJ9<GF9=EHJ=K9
 *GKH9<Jd=K 9D_E<GKHJG;=<AE=FLGK<=JGLAF9 <=N=E;GFKL9J=PHDA;9Xd=KKG:J=GK
K=?MAFL=K =D=E=FLGK
"GJE9<=N=JA>A;9X^G<9=PAKL`F;A9<=HGKKaN=AK9FGE9DA9K
,JG;=<AE=FLGKH9J9<=K;G:=JL9<9K;9MK9K<9K9FGE9DA9K
,JG;=<AE=FLGKH9J9:DGIM=AG<9K;9MK9K==DAEAF9X^G<9K9FGE9DA9K
 DL=J9Xd=KFGKH9<Jd=KKGE=FL=<=N=EK=J>=AL9KIM9F<G99F[DAK=<=<9<GK;GD=L9<GK
<G HJG;=KKG AF<A;9J IM= 9 FGN9 9DL=JF9LAN9 _ E=D@GJ  9KG AKKG G;GJJ9  LG<GK GK
=FNGDNA<GK<=N=EK=JLJ=AF9<GKFGN9E=FL=;GE:9K=FGFGNGH9<J^G

$*,+)-&,''-+'*'&#014'

!


/#)"&'("("'+!)'(*"#""(!"("*#!#)(#(! '#((&'(
(&!)'($(*(-"(" *&" )'#"# #+-'' )'#""()''!-'$$#"(!"(
+#''( )"&('$ "+#'"*& (('$ &%) -"#!$("(1
63/5

/

)-5
+/_MEE_LG<G;MBGG:B=LANG_HJGEGN=J=E9FL=J9DAEH=R9=9GJ?9FAR9X^G<9K[J=9K<=
LJ9:9D@GTL9FLG9<EAFAKLJ9LAN9KIM9FLG<=E9FM>9LMJ9T >MF;AGF9F<G;GEGMEHAD9J:[KA;G<G/+7
+7>0+-=>;371 KA?D9/_<=JAN9<9<=;AF;GH9D9NJ9KB9HGF=K9KIM=;GE=X9E;GE9D=LJ9/ ;GF>GJE=
9HJ=K=FL9<GF9"A?MJ9 
"A?MJ9  ,9J9IM=G/K=B9=>=LANG <=N=@9N=JG=FNGDNAE=FLG<AJ=LG<9KH=KKG9K
"A?MJ9 
IM=GH=J9EGKHJG;=KKGK

+/J=KMDL9FGKK=?MAFL=K:=F=>a;AGKH9J99=EHJ=K9
 ME=FLG<9HJG<MLANA<9<=
 )=D@GJ9L=F<AE=FLG9GKHJ9RGK
 .=<MX^G<=<=>=ALGK
 ME=FLG<9K=?MJ9FX9FGLJ9:9D@G
 .=<MX^G<=E9L=JA9DH=J<A<G
 )=D@GJ;9H9;A<9<=H9J9<AKLAFX^G=FLJ=;GF<AXd=KFGJE9AK=9FGJE9AK<=LJ9:9D@G

'*)-',*'

/+7/=AK/A?E9

-#++4''+(++'+(*#%($%&,14'
'

K=L9H9KH9J9AEHD=E=FL9X^G=E9FML=FX^G<G/K^GEGKLJ9<9KF9"A?MJ9 
"A?MJ9 
"A?MJ9 

/

$*,+)-&,''-+''
 +KHGFLGK9K=?MAJ<=N=EK=JG:B=LG<=9L=FX^G<9=EHJ=K9

U +HJAE=AJG/T;D9KKA>A;9JT<=N=K=J;MA<9<GK9E=FL=J=9DAR9<G -M9FLGE=D@GJ>GJGLJ9:9D@G
=P=;ML9<GF=KK9=L9H9 E9AK>[;ADK=J[9;GF<MX^G<9KHJbPAE9K
U +/<=N=>9R=JH9JL=<GLJ9:9D@G<=LG<9K9KH=KKG9K<9=EHJ=K9
U +KM;=KKG<G/<=N=K=J;GE=EGJ9<G=9EHD9E=FL=<ANMD?9<G

!

-14'  

/"(&(((&#&+#&''+(# &)(!#& #)&' *'1


.G:=JLFL@GFQ

.=<MX^G <= $/=>9

)-5-14'  
.=<MX^G<=$/=>9_MEE_LG<GH9J9<AEAFMAX^G<GL=EHGF=;=KK[JAGH9J99LJG;9<9>9:JA;9X^G
<=MELAHG<=HJG<MLGH9J9GMLJGL=EHG<=</=>9 +E_LG<GL9E:_E_;GF@=;A<GH=D9KA?D9
$$3715/37>=/A-2+71/803/ IM=K=J=>=J=9GG:B=LANG<=J=<MX^G<GKL=EHGK<=LJG;9H9J9
E=FGK<=<=REAFMLGK GMK=B9 H9J9MEeFA;G<a?ALG
+E_LG<G>GA;JA9<G F9K<_;9<9K<= = HGJ/@A?=G/@AF?G ;GFKMDLGJ<90GQGL9 IM=
K=H9JGMGKHJG;=<AE=FLGK<=</=>9F9K<M9K;9L=?GJA9K9:9APG

 ,JG;=<AE=FLGKAFL=JFGKTKGE=FL=HG<=EK=JJ=9DAR9<GKIM9F<G9GH=J9X^G<G=IMAH9E=FLG
_AFL=JJGEHA<9 L9AK;GEG9>AP9X^G=9J=EGX^G<=E9LJAR=K
 ,JG;=<AE=FLGK=PL=JFGKTHG<=EK=J=P=;ML9<GKIM9F<GG=IMAH9E=FLG=KL[=E9LANA<9<=
L9AK;GEGGLJ9FKHGJL=<=E9LJAR=K<9=KLG;9?=E]EGFL9?=E=9HJG;MJ9<=>=JJ9E=FL9K
+HJAF;AH9DJ=;MJKG<GE_LG<G;JA9<GHGJ/@AF?G;GFKAKL=F9;GFN=JK^G<GKHJG;=<AE=FLGK
AFL=JFGK=E=PL=JFGK  !KK9;GFN=JK^G_?=J9DE=FL=;9H9R<=J=<MRAJGL=EHG<=</=>9=EH=DG
E=FGK 

-#++4'+,(+-%(*'++'+, 
+KHJG;=KKGK<=</=>9 9FL=K<=KM9GLAEAR9X^GHGJE=AG<GE_LG<G;JA9<GHGJ/@AF?G K^G
;GFKLALMa<GKHGJIM9LJG=L9H9K AF<=H=F<=FL=E=FL=<GLAHG<==IMAH9E=FLGGMGH=J9X^G ;GF>GJE=
9HJ=K=FL9<G F9 "A?MJ9  

'%'-14'  .+*'&-0#

.=<MX^G<=$/=>9_;GF<MRA<9<=9;GJ<G;GE9K9LANA<9<=KEGKLJ9<9KF9"A?MJ9 
"A?MJ9  9KIM9AK
"A?MJ9 
>GJ9E=KLJMLMJ9<9KK=?MF<GGE_LG<G  29D=<=KL9;9JIM= F9DAL=J9LMJ9L_;FA;9KG:J=G
L=E9TN=B9 HGJ=P=EHDG GDANJG<=/@A?=G/@AF?G AFLALMD9<G$3<=/6+./%;8-+#H93.+.//;;+6/7=+
T=L9E:_E=E=KLM<GK<=/7-26+;4371;GEGMLJ9K=EHJ=K9K HG<=EK=JG:LA<9K<AN=JK9KKGDMXd=K
H9J99.=<MX^G<=$/=>9IM=B[>GJ9EAEHD=E=FL9<9K;GEKM;=KKG

/+7/=AK/A?E9

.=<MX^G <= $/=>9

/+7/=AK/A?E9

.=<MX^G <= $/=>9

/+7/=AK/A?E9

'*)--+*-14'  
.=<MX^G<=$/=>9J=KMDL9FGKK=?MAFL=K:=F=>a;AGKH9J99=EHJ=K9
 ,GKKA:ADA<9<=<9HJG<MX^G=;GFcEA;9=EH=IM=FGKDGL=K  GIM=H=JEAL=ME9J=KHGKL9E9AK
J[HA<9]KN9JA9Xd=K<9<=E9F<9<=E=J;9<G
 .=<MX^G<G5/+.=36/
 ME=FLG<9>D=PA:ADA<9<=H9J99AFLJG<MX^G<=EG<A>A;9Xd=KJ9<A;9AKF9=KLJMLMJ9<GKHJG<MLGK
9HJAEGJ9F<G9;9H9;A<9<=H9J99L=F<AE=FLG<9K=PA?`F;A9K<GK;DA=FL=K
 .=<MX^G<GK=KLGIM=K=EHJG;=KKG=<GK=KLGIM=K<=HJG<MLGK9;9:9<GK GIM=J=KMDL9=E
?9F@GK>AF9F;=AJGKH9J99=EHJ=K9
 .=<MX^G<=J=>M?G=J=LJ9:9D@G B[IM=GK<=>=ALGKK^GDG;9DAR9<GKE9AKJ9HA<9E=FL==E9AK
H=JLG<=GF<=>GJ9E?=J9<GK
 .=<MX^G<9HGKKA:ADA<9<=<=?=J9X^G<==JJGKFGKHJG;=<AE=FLGK<=J=?MD9?=E=9BMKL=K<=
>=JJ9E=FL9K==IMAH9E=FLGK

'%'-+*-14'  %(*'++'+
%#&#+,*,#.'+(*+,14'+*.#1'+
!E9LANA<9<=K9<EAFAKLJ9LAN9K=<=HJ=KL9X^G<=K=JNAXGK GL=EHG<=</=>9_9IM=D=F=;=KK[JAG
H9J9EM<9J<=ME9L9J=>9H9J9GMLJ9 D?MFK=P=EHDGK<=EM<9FX9<=L9J=>9KK^G
 )M<9J<=MEKAKL=E9<=;GEHML9<GJH9J9GMLJGDG?AF DG?G>>
 DL=J9J9;GF>A?MJ9X^G<=ME9AEHJ=KKGJ9TLJG;9JG>GJEMD[JAG=>9R=JGK9DAF@9E=FLGK=
9BMKL=KF=;=KK[JAGKTH9J9GJ9AEHJAEAJ>9LMJ9K GJ9=PLJ9LGK<=;GFL9
 %FL=JJGEH=J 9 L9J=>9 IM= =KL[ K=F<G =P=;ML9<9  AFA;A9J GMLJ9 = J=LGJF9J ] HJAE=AJ9 <=HGAK
MKM9DE=FL= ;GE <A>A;MD<9<= H9J9 9 J=LGE9<9 <G >G;G T IM=E F^G K= A<=FLA>A;9 ;GE =KK9
KALM9X^G K=F<G9GMLJ9L9J=>9S9L=F<=J9ME9DA?9X^GL=D=>cFA;9V
 ,JG;MJ9JAF>GJE9Xd=KH9J9;GF;DMAJME99LANA<9<==E9F<9E=FLG
!ELG<GKGK=P=EHDGK9;AE9 9KH=KKG9K=FNGDNA<9KK^G<=KNA9<9K<GLJ9:9D@GIM=9?J=?9N9DGJ
HGJAF=>A;A`F;A9<=</=>9

.=<MX^G<=$/=>9=EHJG;=KKGK9<EAFAKLJ9LANGK=<=K=JNAXGK_;GF<MRA<9<=9;GJ<G;GE9K
"A?MJ9 
9LANA<9<=KEGKLJ9<9KF9"A?MJ
"A?MJ
9   9KIM9AK>GJ9E=KLJMLMJ9<9KK=?MF<GGE_LG<G

.=<MX^G <= $/=>9

!

 
 ! 

/ #+!"-&'#" #''+"#"'"#((#'#!(")((#'#!#"1
8-82+7/5

%! %8=+5 !;8.>-=3?/ +37=/7+7-/

)-5

+ %! T %8=+5 !;8.>-=3?/ +37=/7+7-/ )9FML=FX^G ,JG<MLAN90GL9D T _ ME ;GFBMFLG <=
HJG;=<AE=FLGKIM=L`E;GEGG:B=LANG?9J9FLAJIM=GK=IMAH9E=FLGK<=MEHJG;=KKGHJG<MLANG
K=B9EK=EHJ=;9H9R=K<==P=;ML9J9KL9J=>9KF=;=KK[JA9K <=EG<G9F^GAFL=JJGEH=J9HJG<MX^G
,9J9IM=G%!K=B9=>=LANG <=N=@9N=JG=FNGDNAE=FLG<AJ=LG<=LG<9K9KH=KKG9KIM=GH=J9EGK
HJG;=KKGK
+ E_LG<G  ;JA9<G FG &9H^G F9K <_;9<9K <=   =   F9 =EHJ=K9 =FKG  >GJF=;=<GJ9 <9
0GQGL9 >GAAFA;A9DE=FL==KLJMLMJ9<G9H9JLAJ<GK;AF;GHAD9J=K9HJ=K=FL9<GKF9"A?MJ
"A?MJ9 
9  ,GKL=JAGJE=FL=
"A?MJ
9 
E9AKLJ`KHAD9J=K>GJ9EAF;DMa<GKIM9DA<9<= ?=J=F;A9E=FL==K=?MJ9FX9 @A?A=F==E=AG9E:A=FL=

+%!HGKKMA9H9D9NJ9LGL9D
LGL9D=EKM9<=FGEAF9X^GH=DGKK=?MAFL=KEGLANGK
LGL9D
 .=IM=J9LGL9DH9JLA;AH9X^G<=LG<9K9KH=KKG9K F^GKb<GH=KKG9D<=E9FML=FX^G E9KL9E:_E
<=GH=J9<GJ=K  KMH=JNAKGJ=K  ?=J=FL=K<=DAF@9  <=+00L_;FA;G=HJG>AKKAGF9AK<9IM9DA<9<= +
;GEHJGE=LAE=FLG<99DL99<EAFAKLJ9X^G_AEHJ=K;AF<aN=D
 +:B=LAN99HJG<MLANA<9<=LGL9D<G=IMAH9E=FLG NGDL9F<G99L=FX^GH9J99KHJAF;AH9AKH=J<9K
KG>JA<9KH=D9KE[IMAF9K ;GF@=;A<9K;GEG9KK=AK?J9F<=KH=J<9K
K=AK?J9F<=KH=J<9KH=IM=F9KH9J9<9K H=J<9K
K=AK?J9F<=KH=J<9K
<=N=DG;A<9<= IM=:J9K J=>M?G J=LJ9:9D@G=L=EHG<=</=>9
 "G;9DAR9G;A;DG<=NA<9LGL9D<G=IMAH9E=FLG J=9N9DA9F<G9K9LANA<9<=K<=E9FML=FX^G=E
>MFX^G<G=KL[?AG=EIM=G=IMAH9E=FLGK==F;GFLJ9F=KK=;A;DG
&[9H9D9NJ9HJG<MLAN9
HJG<MLAN9<9KA?D9%!=KL[9KKG;A9<99GG:B=LANG>AF9D<9>=JJ9E=FL9 IM=_9HJG<MX^G
HJG<MLAN9
ML=FX^G
=>A;A=FL=  = F^G 9H=F9K 9 E9FML=FX^G =>A;A=FL=  ;GEG K= ;GKLME9 H=FK9J  + L=JEG E9F
E9FML=FX^G
J=D9;AGF9
K=L9E:_E9G;GF;=ALG<=E9FL=JHJG;=KKGK;GF>A[N=AK=HJG<MX^G;GFLaFM9
!E>MFX^G<=KM99:J9F?`F;A9 9D?ME9K=EHJ=K9K9<GL9EG%!;GEG:9K=H9J99=KLJMLMJ9X^G
<=K=MKAKL=E9<=?=KL^G

/+7/=AK/A?E9

29D=<=KL9;9JIM=G%!:MK;9J=<MRAJG.8@7=36/L=EHGH=J<A<G<=HJG<MX^G <=NA<G9H9J9<9K
HD9F=B9<9KGMF^G<GK=IMAH9E=FLGK 9H9JLAJ<GKN9DGJ=KLaHA;GKHJbPAEGK9 H9J9E=FGK<=
,9J9G9D;9F;=<=KK=KG:B=LANGK FG%!GKGH=J9<GJ=KJ=9DAR9E9LANA<9<=K<A[JA9K<=E9FML=FX^G
L9AK;GEGAFKH=X^G DAEH=R9 DM:JA>A;9X^G=9BMKL=<GK=IMAH9E=FLGK=L9E:_E=>=LM9EJ=H9JGKKAEHD=K
,9J9ME9<AK;MKK^G<=L9D@9<9<G%! KM?=JAEGKGDANJG%!
!%+7>=/7GJ8!;8.>=3?+%8=+5

'%'#%($%&,*'

+%!<=N=K=JAEHD=E=FL9<G<=9;GJ<G;GE9K=L9H9KEGKLJ9<9K9K=?MAJ
 &-)03"3"'*$>$*"05"-%026*1".&/50%04&26*1".&/504&44&/$*"*4
E=L9KM?=JA<9H9J99+!!_ 29D=<=KL9;9JIM=F^G_ HGJIM=<=N=EK=J;GFKA<=J9<9K
9KF=;=KKA<9<=K<=E9FML=FX^GHJG?J9E9<9=<=GH=J9X^G<G=IMAH9E=FLG9:9APG<G<=K=EH=F@G
HJGB=L9<G ;GEGG:B=LANG<=KAF;JGFAR[
DG;GEGMLJ9KE[IMAF9K
,9J9 9 E=D@GJA9 <9 +!!  HG<=J^G K=J MLADAR9<9K 9K >=JJ9E=FL9K /=AK /A?E9  :=E
+7>0+-=>;371
;GEG 9K <=E9AK L_;FA;9K <G /+7 +7>0+-=>;371
 
K"A?MJ9K 
"A?MJ9K = 
 9HJ=K=FL9E J=KH=;LAN9E=FL= ME=/695+=/=ME=P=EHDG<=;[D;MDG<9+!!
"A?MJ9K 

%! %8=+5 !;8.>-=3?/ +37=/7+7-/

YAEHGJL9FL=<=KL9;9JIM=GKN9DGJ=K<9+!!H9J9<A>=J=FL=K=IMAH9E=FLGKGMHJG;=KKGKF^G
<=N=E K=J ;GEH9J9<GK  ;GEH9J9X^G <=N= K=J >=AL9 9H=F9K H9J9 ME E=KEG =IMAH9E=FLG GM
HJG;=KKG =EEGE=FLGK<A>=J=FL=K9GDGF?G<GL=EHG
09E:_E_F=;=KK[JAGJ=KK9DL9JIM=9K<=>AFAXd=K>GJE9<=9N9DA9X^G<9KN9JA[N=AK=FNGDNA<9KFG
;[D;MDG<9+!!<=N=EK=JH9<JGFAR9<9K=9;GF>A9:ADA<9<=<GK<9<GKMLADAR9<GK<=N=K=JHJ=NA9E=FL=
9KK=?MJ9<9
 .1-&.&/5"3"."/65&/=?0"65C/0."
*9E9FML=FX^G9MLcFGE9 GKGH=J9<GJ=K<GK=IMAH9E=FLGKK^GLJ=AF9<GKH9J9=P=;ML9JL9J=>9K
JGLAF=AJ9K<=DAEH=R9 AFKH=X^G=9BMKL= IM==J9E9FL=JAGJE=FL=J=9DAR9<9KHGJ>MF;AGF[JAGK<9[J=9
<=E9FML=FX^G  =KK=EG<G GH=KKG9D<9E9FML=FX^GH9KK99<AKHGJ<=E9AKL=EHGH9J99;GF<MX^G
<=9LANA<9<=K<=E=D@GJA9;GFLaFM9IM=F=;=KKAL=E<=9F[DAK=KE9AK9HJG>MF<9<9K

/+7/=AK/A?E9

 -"#03"36.130(3"."%&."/65&/=?01-"/&+"%"
!E ME HJG?J9E9 <= E9FML=FX^G HD9F=B9<9  9K 9LANA<9<=K K^G J=9DAR9<9K <= 9;GJ<G ;GE ME
;JGFG?J9E9HJ_
<=>AFA<G ;GEGG:B=LANG<==DAEAF9J9F=;=KKA<9<=<=E9FML=FX^G;GJJ=LAN9=E
J=KHGKL99IM=:J9KN=B99"A?MJ9 
"A?MJ9 
"A?MJ9 

YAEHGJL9FL==K;D9J=;=JIM=9IM=:J9J=HJ=K=FL9ME9>9D@9NAKaN=D 9IM9D_HJGNG;9<9HGJME9
K_JA= <= >9D@9K AFNAKaN=AK  ;GEG =E ME 3-/,/;1 "A?MJ
"A?MJ9
   ,GJL9FLG  K= 9K >9D@9K AFNAKaN=AK >GJ=E
"A?MJ
9  
=NAL9<9K 9KIM=:J9KF^GG;GJJ=J^G #=J9DE=FL= 9K>9D@9KAFNAKaN=AKF^GK^GH=J;=:A<9KHGJ=KL9J=E
=EDG;9AK<=<A>a;AD9;=KKGGMG;MDL9KHGJKMB=AJ9 =L9E:_E<=NA<G]>9DL9<=;9H9;AL9X^GGM<=
AFL=J=KK=<GK>MF;AGF[JAGK<9HJG<MX^G=<9E9FML=FX^G

%! %8=+5 !;8.>-=3?/ +37=/7+7-/

 -"#03"36.130(3"."1"3"(&3&/$*".&/50%0$*$-0%&7*%"%04&26*1".&/504
1EHJG?J9E9H9J9?=J=F;A9E=FLG<G;A;DG<=NA<9<GK=IMAH9E=FLGK<=N=9:J9F?=J9K=L9H9K
EGKLJ9<9K F9 "A?MJ9  
 

 -"/&+"3&&9&$65"3"5*7*%"%&4%&.&-)03*"$0/5B/6"
*=KL9=L9H9<=N=EK=J=P=;ML9<GKHJGB=LGK<=E=D@GJA9;GE:9K=FGE_LG<G

'*)-#%($%&,*'

+%!J=KMDL9FGKK=?MAFL=K:=F=>a;AGKH9J99=EHJ=K9
 !D=N9X^G <G FaN=D <= ;GF@=;AE=FLGK = <9 ;9H9;AL9X^G <GK >MF;AGF[JAGK <9 HJG<MX^G = <9
E9FML=FX^G
 )=D@GJA9<G9E:A=FL=<=LJ9:9D@G
 .=<MX^G<GL=EHG<=H9J9<9HGJIM=:J9<GK=IMAH9E=FLGK=<GK;MKLGK9KKG;A9<GK9=KK=
LAHG<=AFL=JJMHX^G<9HJG<MX^G
 ME=FLG<9;9H9;A<9<=HJG<MLAN9 GIM=HG<=?=J9J9ME=FLG<=J=;=AL9=<9KE9J?=FK<=
;GFLJA:MAX^G<GKHJG<MLGK>9:JA;9<GK

!
+,4'#+-$

/# *-#)&#+"(#)((# *((+('(&)#&-#)"-#)&$&*(&('(&)#& !"0


(('")'$-#)& ("(#"*(#""((' ()"*&' '"'1
#+592(+5.86/;<87

#=KL^G2AKM9D

=9;GJ<G;GEGKA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7 9#=KL^G
2AKM9D_9S;GDG;9X^G=EDG;9D>[;AD<=N=J<=LG<9K9K>=JJ9E=FL9K H=X9K 9LANA<9<=K<=HJG<MX^G=
AF<A;9<GJ=K<=<=K=EH=F@G<GKAKL=E9<=HJG<MX^G <=EG<GIM=9KALM9X^G<GKAKL=E9HGKK9K=J
=FL=F<A<9J9HA<9E=FL=HGJLG<GKGK=FNGDNA<GKV YAEHGJL9FL=<=KL9;9JIM=G/=9,9<JGFAR9X^G
J=HJ=K=FL9E9K:9K=KH9J99AEHD=E=FL9X^G<9#=KL^G2AKM9D
,9J9ME9<AK;MKK^G<=L9D@9<9<9#=KL^G2AKM9D  KM?=JAEGK9D=ALMJ9<GDANJG %2/'3<>+5+-=8;B
>35.371!+;=3-39+=387%2;8>12$2+;/.708;6+=387

'*)--+*+,4'#+-$
+MKG<9#=KL^G2AKM9DJ=KMDL9FGKK=?MAFL=K:=F=>a;AGKH9J99=EHJ=K9
 )=D@GJA9 <9 ;GEMFA;9X^G =FLJ= <=H9JL9E=FLGK = LMJFGK <= LJ9:9D@G = <G 0//.,+-4 =FLJ=
GH=J9<GJ=K  KMH=JNAKGJ=K=?=J=FL=K
 ME=FLG<9J9HA<=R<=J=KHGKL9F9G;GJJ`F;A9<=9FGE9DA9K
 )=D@GJA9<9;GEHJ==FK^GKG:J=G>MF;AGF9E=FLG<9HJG<MX^G
 2AKM9DAR9X^GAE=<A9L9<G9D;9F;=TGMF^GT<9E=L9=KL9:=D=;A<9H9J99H=J>GJE9F;=<A[JA9
<GK HJG;=KKGK
 ME=FLG<9;GFK;A=FLAR9X^GH9J99=DAEAF9X^G<=<=KH=J<a;AGK
 )=D@GJA9<9;9H9;A<9<=<==KL9:=D=;=J=9HJ=K=FL9JHJAGJA<9<=K<=LJ9:9D@G
 2AKM9DAR9X^GAE=<A9L9<GKHJG;=<AE=FLGKGH=J9;AGF9AKH9<J^GMLADAR9<GK

'%'#%($%&,*+,4'#+-$
"A?MJ
9 
K=L9H9KH9J99AEHD=E=FL9X^G<9#=KL^G2AKM9DK^GADMKLJ9<9KF9"A?MJ
"A?MJ9 
9 

)-5+,4'#+-$

/+7/=AK/A?E9

- **%&,++4'-++&+,4'
#+-$
D?ME9K<9KHJAF;AH9AK>=JJ9E=FL9KMLADAR9<9KF9#=KL^G2AKM9DK^G9HJ=K=FL9<9K9K=?MAJ
 6"%30(
+ -M9<JG%+4= EGKLJ9 G ;JGFG?J9E9 <= LJ9:9D@G <=K=B9<G  9K <A>=J=FX9K H9J9 G LJ9:9D@G
=>=LAN9E=FL=J=9DAR9<G=GKEGLANGKH9J9=KK9K<A>=J=FX9K !KK9>=JJ9E=FL99MPADA99E9FML=FX^G<G
HJG;=KKG=EMEJALEG9<=IM9<G <=EG<GIM=9<=E9F<9<GK;DA=FL=KK=B99L=F<A<9 E9KK=EIM=
GFaN=DE[PAEG<=LJ9:9D@G=EHJG;=KKGK=B9MDLJ9H9KK9<G
1E=P=EHDG<=-M9<JG%+4=_9HJ=K=FL9<GF9"A?MJ
"A?MJ9 
"A?MJ
9 

#=KL^G2AKM9D

+7.87TH9D9NJ9B9HGF=K9IM=KA?FA>A;9D\EH9<9TEGKLJ9G<=+=><<9KGH=J9Xd=K=EME9[J=9
<9=EHJ=K9HGJ=P=EHDG IM9FL9KE[IMAF9K=KL^G=E>MF;AGF9E=FLG=AF<A;9IM9F<GG;GJJ=9D?G
9FGJE9D>9DL9<=E9L_JA9
HJAE9 H9J9<9<G=IMAH9E=FLG HJG:D=E9F9IM9DA<9<=<GHJG<MLG =FLJ=
GMLJGK
/=?MF<GGKA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7 SMELaHA;G7.87
_MEDMEAFGKG;GEDAF@9K<=FeE=JGKIM=;GJJ=KHGF<=E]K=KL9Xd=K<=LJ9:9D@GGM]KE[IMAF9K
1E FeE=JG K= 9;=F<= IM9F<G ME HJG:D=E9 _ <=L=;L9<G HGJ ME K=FKGJ   DMR K= 9;=F<=
9MLGE9LA;9E=FL= GM_9;=K9HGJMEGH=J9<GJIM=HMP9ME9;GJ<9GM9H=JL9ME:GL^G +FeE=JG
ADMEAF9<G=PA?=ME9J=9X^GJ[HA<9<GDa<=J<9=IMAH= (MR=K;GDGJA<9KKG:J=9KE[IMAF9K KAF9DAR9F<G
HJG:D=E9K=EN=JE=D@GGMEGKLJ9F<GIM=9GH=J9X^G=KL[G;GJJ=F<GFGJE9DE=FL==EN=J<=
K^GGMLJGLAHG<=7.87V
1E=P=EHDG<=7.87_9HJ=K=FL9<GF9"A?MJ
"A?MJ9 
9 
"A?MJ
9 

+ 7.87 _ ME =D=E=FLG <= ME KAKL=E9 <=FGEAF9<G 3.84+


3.84+ GM MLGFGE9X^G
MLGFGE9X^G 9MLGE9X^G
;GEAFL=DA?`F;A9@ME9F9 IM=KA?FA>A;9>GJF=;=J9GK=IMAH9E=FLGK=9GKGH=J9<GJ=K9;9H9;A<9<=
<=<=L=;L9J9G;GJJ`F;A9<=9D?G9FGJE9D= =E>MFX^G<AKKG AFL=JJGEH=JAE=<A9L9E=FL=GLJ9:9D@G
GIM=>9;ADAL99<=K;G:=JL9==DAEAF9X^G<9K;9MK9K
J9AR<GKHJG:D=E9K

 6"%30%&3&*/".&/50%041&3"%03&4
+-M9<JG<=0J=AF9E=FLG<GK+H=J9<GJ=KJ=D9;AGF9GK>MF;AGF[JAGK<=ME9[J=9<9=EHJ=K9=
KME9JAR99KALM9X^G<=;9<9ME<=D=K=EJ=D9X^G9GKLJ=AF9E=FLGK;GFKA<=J9<GK !KK9>=JJ9E=FL9
9MPADA9G=KL9:=D=;AE=FLG<=HJAGJA<9<=KH9J9LJ=AF9E=FLG=H=JEAL=9NAKM9DAR9X^G<=IM=E<=N=
K=J;GFKMDL9<GKG:J=9KKMFLGK=KH=;a>A;GKJ=D9;AGF9<GK]GH=J9X^G

 "#"

/+7/=AK/A?E9

1E=P=EHDG<=-M9<JG<=0J=AF9E=FLG<GK+H=J9<GJ=K_9HJ=K=FL9<GF9"A?MJ
"A?MJ9 
9 
"A?MJ
9 

 3>'*$0&26&/$*"-1"3"6.5&.%&0/530-&
+#J[>A;G/=IM=F;A9DH9J9ME%L=E<=GFLJGD=_ME<A9?J9E9MK9<GH9J9EGKLJ9JGKN9DGJ=K
AF<ANA<M9AK<GJ=KMDL9<G<=MEHJG;=KKG9GDGF?G<GL=EHG +J=KMDL9<G<=AFL=J=KK=HG<=K=J HGJ
=P=EHDG GH=J;=FLM9D<=HJG<MLGK<=>=ALMGKGK>9:JA;9<GK GFaN=DKA?E9<GHJG;=KKG G.8@7=36/<G
=IMAH9E=FLG<=NA<G]E9FML=FX^GF^GHJG?J9E9<9GMGH=J;=FLM9D<==FLJ=?9K>GJ9<GHJ9RG
+#J[>A;G/=IM=F;A9DH9J9ME%L=E<=GFLJGD=>9;ADAL99NAKM9DAR9X^G<GK9KH=;LGKHJG:D=E[LA;GK
<9GH=J9X^G  9ME=FL9F<GGFaN=D<=;GFK;A=FLAR9X^G=9H9JLA;AH9X^G<=LG<GKGK=FNGDNA<GK
1E=P=EHDG<=#J[>A;G/=IM=F;A9DH9J9ME%L=E<=GFLJGD=_9HJ=K=FL9<GF9"A?MJ9 
"A?MJ9 
"A?MJ9 

#=KL^G2AKM9D

!

 

/ &('(&(#""")(&(&(&(#""1
/7;B(+.<@8;=28710/558@

!84+)84/

!
84+)
84
/;
;8;
9;880371
63<=+4
/9;880371
!84+)
84+)84
84//TL=JEGB9HGF`KIM=KA?FA>A;9]HJGN9<==JJGK/;
/;;8;
;8;9;880371
9;880371GM63<=+4
63<=+4/9;880371
/9;880371
T;GFKAKL==EME;GFBMFLG<=HJG;=<AE=FLGK= GM<AKHGKALANGK;MBGG:B=LANG_<=L=;L9J=;GJJA?AJ
=JJGK=EMEHJG;=KKG9FL=KIM=K=LJ9FK>GJE=E=E<=>=ALGKH=J;=:A<GKH=DGK;DA=FL=KAFL=JFGKGM
=PL=JFGK 1E<AKHGKALANG!84+)84/_IM9DIM=JE=;9FAKEGIM==NAL=IM=G=JJGK=B9;GE=LA<GGM
IM=>9X9;GEIM=K=B9b:NAG]HJAE=AJ9NAKL9 H9J9IM=K=B9>9;ADE=FL=<=L=;L9<G=;GJJA?A<G D?MFK
=P=EHDGK<==JJGKIM=HG<=EK=J=NAL9<GKHGJE=AG<G!84+)84/K^G9EGFL9?=EAF;GJJ=L9<=ME
;GEHGF=FL= G=KIM=;AE=FLG<9>AP9X^G<=ME9H=X9=EME9EGFL9?=E GF^GHJ==F;@AE=FLG<=
ME;9EHG=EME9>A;@9<=;9<9KLJG=9<A?AL9X^G<=;9J9;L=J=K9D>9:_LA;GK9GAFN_K<=;9J9;L=J=K
FME_JA;GK=EME;9EHG<=ME>GJEMD[JAG
*9K H9D9NJ9K <= /@A?=G /@AF?G  IM= ;JAGM G !84+)84/ F9 <_;9<9 <=  S<=>=ALGK KMJ?=E
HGJIM==JJGKK^G;GE=LA<GKGK<GAKL`EME9J=D9X^G<=;9MK9==>=ALG GFLM<G =JJGKF^GK=
LGJF9J^G<=>=ALGKK=@GMN=J0//.,+-4=9X^GFGEGE=FLG<G=JJGV
D?ME9K;9MK9KLaHA;9K<==JJGK L9FLG=EHJG;=KKGK<=E9FM>9LMJ9IM9FLG9<EAFAKLJ9LANGK K^G
=KIM=;AE=FLG >9DL9<=9L=FX^G LJ=AF9E=FLGAF9<=IM9<G >9DL9<=LJ=AF9E=FLG >9DL9<=H9<JGFAR9X^G
F^GG:=<A`F;A99GKH9<Jd=K
"A?MJ
"A?MJ9 
9   ;JA9<99H9JLAJ<==P=EHDGK=PLJ9a<GK<G<3=/OOO ;9EH:=DD :=JJQ =<M HGC9QGC=
"A?MJ
9 
"A?MJ
9 
9HJ=K=FL99D?MFK=P=EHDGK<=<AKHGKALANGK!84+)84/MK9<GK=EKALM9Xd=K;GLA<A9F9K  &[9"A?MJ
"A?MJ9 
9 
=PLJ9a<9<GDANJG $3<=/6+%8B8=+.+!;8.>GJ8.8!87=8./'3<=+.+71/72+;3+./!;8.>GJ8 <=/@A?=G
/@AF?G EGKLJ9<M9K9HDA;9Xd=K<G!84+)84/=EME>GJF=;=<GJ<90GQGL9

-#++4'+,!'*#+
 
K;9L=?GJA9K<=<AKHGKALANGK!84+)84/K^G<=K;JAL9K9K=?MAJ=KME9JAR9<9KF9"A?MJ
"A?MJ9 
9 
"A?MJ
9 

 
  
!EHJ=?9E_LG<GKIM=F^GH=JEAL=E9G;GJJ`F;A9<G=JJG 1E=P=EHDG_G<AKIM=L=<9""A?MJ9 
A?MJ9 

 

 
84
!EHJ=?9 <AKHGKALANGK IM= AFL=JJGEH=E G HJG;=KKG !!84+)
84+)84
84// <= ;GFLJGD=
;GFLJGD= GM =EAL=E ME
KAF9D L9D;GEGGKGE<=ME9D9JE=GMG9;=F<AE=FLG<=ME9DMR!!84+)
84+)84
84//<=9<N
<=9<N=J
=JL`F;A9
L`F;A9
84
=J
L`F;A9
IM9F<GME=JJG_;GE=LA<G <=EG<GIM=GJ=KHGFK[N=DHGKK9;GJJA?A
DGJ9HA<9E=FL= +<AKBMFLGJ
  _ ME =P=EHDG <= !84+)84/ <= ;GFLJGD=  =FIM9FLG G 9D=JL9 FG H9AF=D <= ME
<9 "A?MJ
"A?MJ9
9  
9MLGEbN=DIM=AF<A;9IM=9HGJL9=KL[9:=JL9GMIM=G;AFLG<=K=?MJ9FX9<GEGLGJAKL9F^G>GA
9>AN=D9<G_ME=P=EHDG<=!84+)84/<=9<N=JL`F;A9

)-5
 

/+7/=AK/A?E9

!84+)84/

/+7/=AK/A?E9

-#+ +4' '+ ('++7.#+  (* -%


#+('+#,#.'
 
+KLJ`KHGKKaN=AK./<317<H9J9ME<AKHGKALANG!84+)84/K^GEGKLJ9<GKF9"A?MJ
"A?MJ9 
"A?MJ
9 

!84+)84/

-#+ +4' + ,(+ (*  *#14'  -%


#+('+#,#.'
 

,9J99;JA9X^G<=ME<AKHGKALANG!84+)84/<=N=EK=JK=?MA<9K9KGALG=L9H9K9HJ=K=FL9<9KF9
"A?MJ
9 
"A?MJ9 
9   9KIM9AK>GJ9E=KLJMLMJ9<9KK=?MF<GGE_LG<G

*!-&,+
 &/53& 04 .@50%04 %& %&5&$=?0 $0.0 015"3 &/53& 0 ## %& $0/530-& & 0 %&
"%7&35A/$*"
,9J9=K;GD@=JIM9DLAHG<=!84+)84/MK9J GMKM[JAG<=N=G:K=JN9JGKK=?MAFL=KHGFLGK
 + !84+)84/ <= ;GFLJGD= _ E9AK HG<=JGKG = =>A;A=FL= IM= G <= 9<N=JL`F;A9  HGJIM=
AFL=JJGEH= G HJG;=KKG 9L_ IM= 9 9FGE9DA9 K=B9 ;GJJA?A<9  GM K=B9  LGJF9 G:JA?9LbJA9 9

/+7/=AK/A?E9

;GJJ=X^G<G=JJG YE9AKAF<A;9<GH9J9=JJGKIM=?=J=E<=>=ALGKAEHGKKaN=AK<=K=J=E
;GJJA?A<GKGMIM=HJG<MR9E<=>=ALGK;GFLAFM9E=FL= 9L_9G;GJJ`F;A9<=ME9AFL=JN=FX^G
@ME9F9GME=;\FA;9

 + !84+)84/ <= 9<N=JL`F;A9 H=JEAL= 9 ;GFLAFMA<9<= <G HJG;=KKG IM= =KL[ ?=J9F<G G

=JJG  ;9KGGKJ=KHGFK[N=AKF^G9L=F<9E9GKAF9D  ,GJ=KK=EGLANG _E9AKAF<A;9<GH9J9


=JJGKHGM;G>J=IM=FL=K=IM=?=J=E<=>=ALGKH9KKaN=AK<=;GJJ=X^G
29D=<=KL9;9JIM=  K=EHJ=IM=HGKKaN=D  G!84+)84/<=HJ=N=FX^G<=N=K=J=K;GD@A<G B[
IM=J=HJ=K=FL9LGL9D=DAEAF9X^G<==JJGK
 6"*44?0"44*56"=D&4&.26&0640%00," 0,&@."*4*/%*$"%0

 09J=>9KE9FM9AKIM=F=;=KKAL=E<=EMAL99L=FX^G<GKGH=J9<GJ=K
 ,JG;=KKGK;GE9DLGK;MKLGKH9J9LJ=AF9E=FLG<GKGH=J9<GJ=K
 ,JG;=KKGK;GE=D=N9<GaF<A;=<==>;78?/;<GKGH=J9<GJ=K
 +H=J9Xd=KIM==FNGDN9EGHGKA;AGF9E=FLG<=<AN=JKGKLAHGK<=;GEHGF=FL=K
 +H=J9Xd=KIM=F=;=KKAL=E<=9BMKL=K>J=IM=FL=K
 ,JG;=KKGKIM=9HJ=K=FL=E;9MK9K=KH=;A9AK<=N9JA9X^GJ=;GJJ=FL=K
 ,JG;=KKGK<=K=JNAXGK=EIM=GK;DA=FL=KL=F<=E9;GE=L=J=JJGK=;MDH9JGHJGN=<GJ
HGJ=D=K
 /ALM9Xd=K=EIM=G;MKLG<=ME9>9D@9=PL=JF9H=J;=:A<9H=DG;DA=FL=_EMALGKMH=JAGJ
9G;MKLG<=ME9>9D@9AFL=JF9

 6"*44?0"4$"3"$5&3B45*$"4%&6.#0.%*4104*5*70##
1E:GE<AKHGKALANG!84+)84/<=N=K=JKAEHD=K=<=:9APG;MKLG  <=EG<G9>9;ADAL9JKM9
MLADAR9X^G D_E<AKKG  <=N=K=JH9JL=AFL=?J9FL=<GHJG;=KKG==KL9JKALM9<GHJbPAEG9GDG;9D
<=G;GJJ`F;A9<G=JJG <=EG<G9H=JEALAJME99X^G;GJJ=LAN9AE=<A9L9
 ##5".#@.10%&4&3"1-*$"%0&.130$&4404"%.*/*453"5*704&%&13&45"=?0%&
4&37*=04
/AE ==KH=;A9DE=FL==E=L9H9KF9KIM9AKGK;DA=FL=KL=F<=E9;GE=L=J=JJGK=;MDH9JG
HJGN=<GJHGJ=D=K D?MFK=P=EHDGK<=9HDA;9X^GK^G
 "GJEMD[JAGK =D=LJcFA;GK <= ;9<9KLJG IM= J=LGJF9E ] =L9H9 9FL=JAGJ 9L_ IM= LG<GK GK
;9EHGKG:JA?9LbJAGKK=B9EHJ==F;@A<GK

!84+)84/

 GJJ=Xd=KGJLG?J[>A;9K9MLGE[LA;9K<GKHJG;=KK9<GJ=K<=L=PLG
<=EG<G9H=JEALAJ9NAKM9DAR9X^G<=IM=LG<GKGKAFKLJME=FLGK>GJ9EJ=EGNA<GK<G
;GJHG<GH9;A=FL=9FL=K<=K=J=9DAR9J9KMLMJ9<9AF;AK^G
 9AP9K9MLGE[LA;GK<=:9F;GKFGKIM9AK_AEHGKKaN=DHJGKK=?MAJ;GEFGNGK;GE9F<GK
K=E9FL=KJ=LAJ9JG;9JL^G
 9EH9AF@9K<GLAHGKAFGAFKL9D9<9KF9HGJL9<==FLJ9<9<==KL9:=D=;AE=FLGK;GE=J;A9AK
H9J9?9J9FLAJIM=9;@=?9<9<=MEFGNG;DA=FL=F^G<=AP=<=K=JFGL9<9

 9F<=B9K;AJeJ?A;9K;GEDG;9AK=KH=;a>A;GKJ=K=JN9<GK=A<=FLA>A;9<GKH9J9;9<9AFKLJME=FLG


2'&+'(%&,'
'$-/'$'*

Z;GF=K<G)9H=9E=FLG<G"DMPG<=29DGJ



2'&+' $-/'%,*#$

/+7/=AK/A?E9



2'&+' $-/'#& '*%14'

Z;GF=K<G)9H=9E=FLG<G"DMPG<=29DGJ



2'&+!*#+


'%&,3*#'+* *6&#+

GE=FL[JAGK = J=>=J`F;A9K

(7,-$'
 3GE9;C &9E=K, &GF=K  9FA=D0 H:>37+:>/>.8>8>7.8.AG<=&9F=AJG!DK=NA=J  
H
 3GE9;C &9E=K, &GF=K  9FA=D0 /7=+53.+./7A>=+7+<69;/<+<53637/8/<9/;.M-38/;3/
#3:>/C+.AG<=&9F=AJG!DK=NA=J   H 
 3GE9;C &9E=K, &GF=K  9FA=D0 /7=+53.+./7A>=+7+<69;/<+<53637/8/<9/;.M-38/;3/
#3:>/C+.AG<=&9F=AJG!DK=NA=J   H 
 (=9F%FKLALML=J9KAD  <!;37-M938<.8/+7%2374371@LLH OOO D=9F GJ? :J ;=KKG=E
   
 3=JC=E9 JAKLAF9 ;3+7.8+>5=>;+$/3<$316+.AG<=&9F=AJG!DK=NA=J  TFGHJ=DG

(7,-$'
 (=9F!FL=JHJAK=%FKLALML=  KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7
/^G,9MDG(=9F%FKLALML=J9KAD   H 

 (=9F!FL=JHJAK=%FKLALML=  KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7
/^G,9MDG(=9F%FKLALML=J9KAD   H 

 3GE9;C &9E=K, %2/!;8.>-=+635B+=;3A86/@8;4/08;/'+5>/$=;/+6+99371 JLA?G=PLJ9a<G


<G<3=/@LLH OOO D=9F GJ? GEEMFALQ .=KGMJ;=K 0@AFC=JKGJF=J ;>E ;=KKG=E    

 (=9F!FL=JHJAK=%FKLALML=  KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7
/^G,9MDG(=9F%FKLALML=J9KAD   HH     



 "A?MJ
"A?MJ9 
9 >GA=PLJ9a<9<==JL=DK 0 #+=2$=;871<$3A$316+/+./;<239+7.,884$G:GC=F
"A?MJ
9 
&G@F3AD=Q/GFK %F;   H 

/+7/=AK/A?E9

 .GL@=J )AC=/@GGC &G@F 9;/7./7.8+7A/;1+;E+9/+7.885>A8./'+58;9+;+1;/1+;'+58;/


53637+;8/<9/;.M-38/^G,9MDG(=9F%FKLALML=J9KAD   HH 


 +L=EHG=+4=_<AK;MLA<G=E<=L9D@=KFG;9HaLMDG

 "A?MJ
"A?MJ9 
9 >GA=PLJ9a<9<GKA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7
"A?MJ
9 
/^G,9MDG(=9F%FKLALML=J9KAD   H 

 (=9F!FL=JHJAK=%FKLALML= KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7/^G
,9MDG(=9F%FKLALML=J9KAD   H 

 .GL@=J )AC=/@GGC &G@F 9;/7./7.8+7A/;1+;E+9/+7.885>A8./'+58;9+;+1;/1+;'+58;/


53637+;8/<9/;.M-38/^G,9MDG(=9F%FKLALML=J9KAD    H



 .GL@=J )AC=/@GGC &G@F 9;/7./7.8+7A/;1+;E+9/+7.885>A8./'+58;9+;+1;/1+;'+58;/


53637+;8/<9/;.M-38/^G,9MDG(=9F%FKLALML=J9KAD   H 

 3=JC=E9 JAKLAF9 ;3+7.8+>5=>;+$/3<$316+.AG<=&9F=AJG!DK=NA=J  TFGHJ=DG

  >=JJ9E=FL9 )9H9 <= ,JG;=KKG K=J[ 9HJ=K=FL9<9 =E GMLJG NGDME= <9 K_JA=3=JC=E9 <=
!P;=D`F;A9 !EHJ=K9JA9D

(7,-$'
 (=9F!FL=JHJAK=%FKLALML= KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7
/^G,9MDG(=9F%FKLALML=J9KAD   HH 


 <=FGEAF9X^G(=A<=3==5/_ME9@GE=F9?=E9&G@F  (ALLD= HJG>=KKGJ<9$58+7$-288580


+7+1/6/7=<G+<<+-2></==<7<=3=>=/80%/-278581B% IM=9<=EGFKLJGME9L=E9LA;9E=FL=
=E

GE=FL[JAGK = J=>=J`F;A9K

9  
  "A?MJ
"A?MJ9
  >GA ;GFKLJMa<9 ;GE :9K= =E ME =P=EHDG 9HJ=K=FL9<G FG DANJG <= )A;@9=D (
#=GJ?=AFLALMD9<G/+7$3A$316+08;$/;?3-/ 8@=8&<//+7$9//.+7.$3A$316+">+53=B=8
69;8?/$/;?3-/<+7.%;+7<+-=387<*=O5GJC0@=);#J9O
$ADDGEH9FA=K   HH 


 #=GJ?= )A;@9=D(  /+7$3A$316+08;$/;?3-/ 8@=8&<//+7$9//.+7.$3A$316+">+53=B=8


69;8?/$/;?3-/<+7.%;+7<+-=387<*=O5GJC0@=);#J9O
$ADDGEH9FA=K   H 

"A?MJ
9 
 "A?MJ
"A?MJ9 
9 >GA=PLJ9a<9<=3ADDA9EK )  =JL=DK 0  =JK@AF $ #+=2$=;871<$3A$316+!8-4/=
>3./(=PAF?LGF.9L@/LJGF?)9F9?=E=FLGFKMDL9FLK   H  

(7,-$'

 +E_LG<G=9K>=JJ9E=FL9K/=AK/A?E9K^G9HJ=K=FL9<GKFGNGDME=<9K_JA=3=JC=E9
<=!P;=D`F;A9!EHJ=K9JA9D63=JC=E9 JAKLAF9 ;3+7.8+>5=>;+$/3<$316+.AG<=&9F=AJG!DK=NA=J
 TFGHJ=DG7

 #=GJ?= )A;@9=D( .GOD9F<K  9NA<,JA;= )9JC)9P=Q &G@F %2//+7$3A$316+!8-4/=%885,884


">3-4#/0/;/7-/>3./=8/+;5B %885<08;69;8?371!;8-/<<">+53=B $9//.+7.8695/A3=B
*=O5GJC0@=);#J9O
$ADDGEH9FA=K   H 

 (AC=J &=>>J=Q' )=A=J  9NA< %2/%8B8=+(+B3/5.,884!;+-=3-+5>3./08;695/6/7=371%8B8=+< !<


*=O5GJC0@=);#J9O
$ADDGEH9FA=K   H 

(7,-$'
 (=9F!FL=JHJAK=%FKLALML= KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7
/^G,9MDG(=9F%FKLALML=J9KAD   H 



 #=GJ?= )A;@9=D( .GOD9F<K  9NA<,JA;= )9JC)9P=Q &G@F %2//+7$3A$316+!8-4/=%885,884


">3-4#/0/;/7-/>3./=8/+;5B %885<08;69;8?371!;8-/<<">+53=B $9//.+7.8695/A3=B
*=O5GJC0@=);#J9O
$ADDGEH9FA=K   H 

/+7/=AK/A?E9

(7,-$'
 9EHGK 2A;=FL="9D;GFA  ">+53.+./%8=+5 !+.;873C+GJ8./69;/<+<=DG$GJARGFL= "MF<9X^G
@JAKLA9FG+LLGFA !K;GD9<=!F?=F@9JA9<91")#  H 

9  
  "A?MJ
"A?MJ9
  >GA =PLJ9a<9 <=3=JC=E9  )  JAKLAF9   /;;+6/7=+< <=+=M<=3-+< H<3-+< 9+;+ 8
/;/7-3+6/7=8./!;8-/<<8<=DG$GJARGFL="MF<9X^G@JAKLA9FG+LLGFA !K;GD9<=!F?=F@9JA9
<91")#  H 

9 
  "A?MJ
"A?MJ9 
9 >GA=PLJ9a<9<=*G?M=AJ9  (MAR9JDGK  /;/7-3+7.89/5+">+53.+./%8=+57+$+O./
=DG$GJARGFL="MF<9X^G@JAKLA9FG+LLGFA !K;GD9<=!F?=F@9JA9<91")#  H 

 "A?MJ
"A?MJ9 
9 >GA=PLJ9a<9<GKA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7
"A?MJ
9 
/^G,9MDG(=9F%FKLALML=J9KAD   H 



(7,-$'
 +L=EHG<=</=>9_<=>AFA<G;GEGGAFL=JN9DG<=;GJJA<G=FLJ=9>9:JA;9X^G<9eDLAE9H=X9<G
;A;DG<=HJG<MX^GIM=9;9:GM<=K=J>AF9DAR9<G=9>9:JA;9X^G<9HJAE=AJ9H=X9H=J>=AL9<GFGNG
LAHG<=HJG<MLG

 "A?MJ
"A?MJ9 
9 >GA;GFKLJMa<9;GE:9K==ELJ=;@GK<GDANJG">3-42+71/8?/;08; 9/;+=8;<%2/
"A?MJ
9 
$$B<=/6 ;JA9<GH=DG0@=,JG<M;LANALQ,J=KK =N=DGHE=FL0=9E,GJLD9F<,JG<M;LANALQ %F;
 HH 


 /@AF?G  /@A?=G  $3<=/6+ ./%;8-+ #H93.+ ./ /;;+6/7=+ &6+ #/?85>GJ8 78< $3<=/6+< !;8.>=3?8<
,GJLGD=?J=GGCE9F   H

 "A?MJ
"A?MJ9 
9 >GA;GFKLJMa<9;GE:9K==ELJ=;@GK<GDANJG<=)A;@9=D( #=GJ?= /+7$3A$316+
"A?MJ
9 
08;$/;?3-/8@=8&<//+7$9//.+7.$3A$316+">+53=B=869;8?/$/;?3-/<+7.%;+7<+-=387<*=O
5GJC0@=);#J9O
$ADDGEH9FA=K   HH 


GE=FL[JAGK = J=>=J`F;A9K

(7,-$'
 09C9@9K@A 5GK@AC9RM+K9<9 09C9K@A %!
!%+7>=/7GJ8!;8.>=3?+%8=+5/^G,9MDG%FKLALMLG%))
 H

(7,-$'
 (=9F!FL=JHJAK=%FKLALML= KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7
/^G,9MDG(=9F%FKLALML=J9KAD   H 

 #J=A> )A;@=D %2/'3<>+5+-=8;B>35.371!+;=3-39+=387%2;8>12$2+;/.708;6+=387,GJLD9F<,JG<M;LANALQ


%F;  H

 (=9F!FL=JHJAK=%FKLALML= KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8/+7
/^G,9MDG(=9F%FKLALML=J9KAD   H 

(7,-$'
 /@AF?G /@A?=G */;8">+53=B87=;85$8>;-/7<9/-=387+7.=2/!84+)84/$B<=/6,GJLD9F<,JG<M;LANALQ
,J=KK  H 

 @LLH OOO ;9EH:=DD :=JJQ =<M HGC9QGC= ;=KKG=E    

 /@AF?G /@A?=G  $3<=/6+%8B8=+./!;8.>GJ8.8!87=8./'3<=+.+71/72+;3+./!;8.>GJ8,GJLG


D=?J=GGCE9F  HH 


 +K=P=EHDGK<9"A?MJ
"A?MJ9 
9 >GJ9E=PLJ9a<GK<GDANJG3<=+4/!;88037108; 9/;+=8;<%2/*"$B<=/6
"A?MJ
9 
0@=,JG<M;LANALQ,J=KK =N=DGHE=FL0=9E,GJLD9F<,JG<M;LANALQ,J=KK  HH 
 2[JAGKGMLJGK
=P=EHDGK<=./<317<H9J9<AKHGKALANGK!84+)84/HG<=EK=J=F;GFLJ9<GKF=KK9G:J9



 "A?MJ
"A?MJ9 
9 >GA=PLJ9a<9<GDANJG<=)A;@9=D(  #=GJ?=  /+7$3A$316+08;$/;?3-/ 8@=8&</
"A?MJ
9 
/+7$9//.+7.$3A$316+">+53=B=869;8?/$/;?3-/<+7.%;+7<+-=387<*=O5GJC0@=);#J9O
$ADD
GEH9FA=K   H 


 *6&#+

.=>=J`F;A9K

(7,-$'
 !.0!(/ 0 #+=2$=;871<$3A$316+/+./;<239+7.,884 $G:GC=F &G@F3AD=Q/GFK %F;
  H

 (!*%*/0%010!./%( <!;37-M938<.8/+7%2374371 @LLH OOO D=9F GJ? :J ;=KKG=E


   

 3!.'!) JAKLAF9 ;3+7.8+>5=>;+$/3<$316+ .AG<=&9F=AJG!DK=NA=J  FGHJ=DG

 3+)' &9E=K, &+*!/  9FA=D0 H:>37+:>/>.8>8>7.8 .AG<=&9F=AJG!DK=NA=J  


H

 3+)' &9E=K, &+*!/  9FA=D0 /7=+53.+./7A>=+7+<69;/<+<53637/8/<9/;.M-38/


;3/#3:>/C+ .AG<=&9F=AJG!DK=NA=J    H

(7,-$'

 .+0$!. )AC=/$++' &G@F 9;/7./7.8+7A/;1+;E+9/+7.885>A8./'+58;9+;+1;/1+;


'+58;/53637+;8/<9/;.M-38 /^G,9MDG(=9F%FKLALML=J9KAD    H

 3!.'!) JAKLAF9 ;3+7.8+>5=>;+$/3<$316+ .AG<=&9F=AJG!DK=NA=J  FGHJ=DG

 3+)'  &9E=K, %2/!;8.>-=+635B+=;3A 86/@8;4/08;/'+5>/$=;/+6+99371 @LLH


OOO D=9F GJ? GEEMFALQ .=KGMJ;=K 0@AFC=JKGJF=J ;>E ;=KKG=E    



 (!*!*0!.,.%/!%*/0%010! KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8
/+7 /^G,9MDG(=9F%FKLALML=J9KAD   H

/+7/=AK/A?E9

(7,-$'
 #!+.#!  )A;@9=D(  /+7$3A$316+08;$/;?3-/ 8@=8&<//+7$9//.+7.$3A$316+">+53=B=8
69;8?/$/;?3-/<+7.%;+7<+-=387< *=O5GJC0@=);#J9O
$ADDGEH9FA=K   H

 (!*!*0!.,.%/!%*/0%010! KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8
/+7 /^G,9MDG(=9F%FKLALML=J9KAD   H

 3%((%)/ )  !.0!(/ 0  !./$%* $ #+=2$=;871<$3A$316+!8-4/=>3./ (=PAF?LGF


.9L@/LJGF?)9F9?=E=FLGFKMDL9FLK  H

(7,-$'
 #!+.#! )A;@9=D( .+3(* /  9NA<,.%! )9JC)4!5 &G@F %2//+7$3A$316+!8-4/=
%885,884">3-4#/0/;/7-/>3./=8/+;5B %885<08;69;8?371!;8-/<<">+53=B$9//.+7.8695/A3=B
*=O5GJC0@=);#J9O
$ADDGEH9FA=K   H

 (%'!. &=>>J=Q' )!%!.  9NA< %2/%8B8=+(+B3/5.,884!;+-=3-+5>3./08;695/6/7=371%8B8=+<


!< *=O5GJC0@=);#J9O
$ADDGEH9FA=K   H



 3!.'!) JAKLAF9 ;3+7.8+>5=>;+$/3<$316+ .AG<=&9F=AJG!DK=NA=J  FGHJ=DG

(7,-$'
 (!*!*0!.,.%/!%*/0%010! KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8
/+7 /^G,9MDG(=9F%FKLALML=J9KAD   H

.=>=J`F;A9K

(7,-$'
 ),+/ 2A;=FL="9D;GFA ">+53.+./%8=+5!+.;873C+GJ8./69;/<+< =DG$GJARGFL="MF<9X^G
@JAKLA9FG+LLGFA !K;GD9<=!F?=F@9JA9<91")#  H

 (!*!*0!.,.%/!%*/0%010! KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8
/+7 /^G,9MDG(=9F%FKLALML=J9KAD   H

 *+#1!%.  (MAR9JDGK  /;/7-3+7.89/5+">+53.+./%8=+57+$+O./  =DG$GJARGFL= "MF<9X^G


@JAKLA9FG+LLGFA !K;GD9<=!F?=F@9JA9<91")#  H

 3!.'!)  )  JAKLAF9 /;;+6/7=+<<=+=M<=3-+<H<3-+<9+;+8/;/7-3+6/7=8./!;8-/<<8<


=DG$GJARGFL="MF<9X^G@JAKLA9FG+LLGFA !K;GD9<=!F?=F@9JA9<91")#  H

(7,-$'
 #!+.#! )A;@9=D( /+7$3A$316+08;$/;?3-/8@=8&<//+7$9//.+7.$3A$316+">+53=B=8
69;8?/$/;?3-/<+7.%;+7<+-=387< *=O5GJC0@=);#J9O
$ADDGEH9FA=K   H



 /$%*#+ /@A?=G $3<=/6+./%;8-+#H93.+.//;;+6/7=+&6+#/?85>GJ878<$3<=/6+<!;8.>=3?8<


,GJLGD=?J=GGCE9F  H

 0$!,.+ 10%2%05,.!// !2!(+,)!*00!) ">3-42+71/8?/;08; 9/;+=8;<%2/$


$B<=/6 ,GJLD9F<,JG<M;LANALQ %F;  H

/+7/=AK/A?E9

(7,-$'
 0'$/$% 5GK@AC9RM+/  09C9K@A %!
!%+7>=/7GJ8!;8.>=3?+%8=+5 /^G,9MDG%FKLALMLG
%))  H

(7,-$'
 #!+.#!  )A;@9=D(  /+7$3A$316+08;$/;?3-/ 8@=8&<//+7$9//.+7.$3A$316+">+53=B=8
69;8?/$/;?3-/<+7.%;+7<+-=387< *=O5GJC0@=);#J9O
$ADDGEH9FA=K   H

 #.!%" )A;@=D %2/'3<>+5+-=8;B>35.371!+;=3-39+=387%2;8>12$2+;/.708;6+=387 ,GJLD9F<,JG<M;LANALQ


%F;  H



 (!*!*0!.,.%/!%*/0%010! KA3-8/+7E58<<H;385><=;+.89+;+!;+=3-+7=/<.8!/7<+6/7=8
/+7 /^G,9MDG(=9F%FKLALML=J9KAD   H

.=>=J`F;A9K

(7,-$'
 @LLH OOO ;9EH:=DD :=JJQ =<M HGC9QGC= ;=KKG=E    

 /$%*#+ /@A?=G  $3<=/6+%8B8=+./!;8.>GJ8.8!87=8./'3<=+.+71/72+;3+./!;8.>GJ8 ,GJLG


D=?J=GGCE9F  H

 /$%*#+  /@A?=G  */;8 ">+53=B 87=;85 $8>;-/ 7<9/-=387 +7. =2/ !84+)84/ $B<=/6  ,GJLD9F<
,JG<M;LANALQ,J=KK  H



 0$!,.+ 10%2%05,.!// !2!(+,)!*00!)  3<=+4/!;88037108; 9/;+=8;<%2/*"


$B<=/6 ,GJLD9F<,JG<M;LANALQ,J=KK   H

Você também pode gostar