MAPA INSTITUTE OF TECHNOLOGY

School of Industrial Engineering & Engineering Management

PROJECT IN HOSPITALITY

KIMBERLY HOTEL A VIBRANT HOTEL

EXPERIENCE
Submitted By:
Ocampo, Charlene L.
Paulo, Joymicah
Reyes, Justin B.

Submitted To:
Prof. Madylaine Delfin

As partial fulfillment
Of the requirement in

SVM191 / T

2nd Quarter S.Y. 20162017

.

Hospitality Hotel Service

Management
Introduction.

With the rapid growth of the hospitality industry, the competency of hospitality has
increased in importance. As a student whos taking an engineering management course, we
were given a chance to study and learn the concepts and techniques related to hospitality.
And one of the parts of it is the hotel operations. With this, we will gain a thorough
foundation of an exceptional customer service, leadership, cultural diversity, operations and
management skills.

As we all know, hotel is a commercial establishment providing lodging, meals, and

other guest services. The main purpose of a hotel is to provide its guests a clean,
comfortable place to stay where you can get a good nights sleep. And if relying in an
experience, it is inevitable that hotels will try to upgrade their service to the level of creating
truly memorable experiences for their customers.

Since hotel was assigned to us, we researched for an example of hotel wherein
people stay and visit them to experience their service and we came up to Hotel Kimberly.
The hotel has two branches. One is located in Manila (where we will focusing on paper) and
the other is in Tagaytay. Hotel Kimberly Tagaytay is bigger than Manila.

HOTEL KIMBERLY MANILA

The City Experience
Buzzing with energy, vibrancy, and many things uniquely Filipino. Hotel Kimberly is one of
the places where you can be in the middle of it all.
Hotel Kimberly Manila is located along Pedro Gil Street. Staff will be greeted you by their
warm and friendly, efficient staff as you soon as you step in their doors. Allow also visitors to
escort them to one of their 58 spacious and well-kept rooms. Depending on their needs they
may choose their Superior or Deluxe rooms for shorter stays. They should also prefer to
stay longer, reserve a Premier or Executive Suite which comes with a kitchenette and sitting
area.
Whether for business or leisure, you can stay at Hotel Kimberly and get exceptional value
for money, and experience the unique hospitality they are known for.

About Hotel Kimberly Manila

Right in the heart of Manila is a hotel that will take you away from the hustle and bustle of
city life. Hotel Kimberly Manila, located at 770 Pedro Gil St. in Malate, hopes to be able to
give travelers and visitors the relaxation and getaway that they so crave for.
Hotel Kimberly Manila has a lot of facilities and amenities that would make guests' stay
more comfortable. They have an elevator, a standby generator for any power concerns, a
24-hour security and CCTV system, as well as a 24-hour reception desk. They have foreign
exchange services, courier and mailing service, on top of the things that they have in the
business center. Laundry, room, morning call, and cleaning services are also available.
Massages may be requested, as well as shuttles for movement around the city or to and
from the airport. The hotel has a souvenir shop, a coffee shop, a lounge/club, and a garden.
WiFi is available in all public areas.
Hotel Kimberly Manila has 58 spacious and well-kept rooms. Each room has airconditioning, a 32-inch LCD TV, WiFi access, a writing desk, a mini bar, and a safety
deposit box. The toilet and bath has a shower and a bathtub. Some rooms may have a DVD
player, a kitchenette, and a living area.
It is located 30 minutes away from Ninoy Aquino International Airport.
Recommended places to visit are Manila Bay, Rizal Park, Intramuros, and Fort Santiago.
There are also several museums, art galleries, churches, commercial centers, restaurants,
and bars in the area.

Details about Hotel Kimberly Manila

Address
Access
Directions &
Landmarks
Total Number Of
Rooms
Restaurant Information

Incidental Deposit

770 Pedro Gil Street, Malate, Manila City, Metro Manila

The hotel is near Light railway Transit (LRT) and University of the
Philippines Manila.
Hotel is 30 minutes away from the Airport. Hotel is located near
Robinsons Mall Ermita.
58
On-Site:
Name of Restaurant: Cafe at K
Cuisine: Filipino and American
Operational Hours: 6:00AM to 10:00PM
PHP1000 security deposit refundable upon check-out

Map:

Features of Hotel Kimberly Manila

Room Facilities
Toilet and bath

Toilet shower / bidet

Bathtub

Refrigerator

Minibar

View

Hot / Cold Shower

Shower
Air conditioner

Room Amenities
TV

Toothbrush and toothpaste

Towels

Slippers

WiFi internet

Safety deposit box

Toiletries

Hair dryer

Free WiFi in Public Areas

Smoking area

Business center

Non-smoking rooms

Lounge / club

Restaurant

Conference Room

Garden

Hotel Facilities

 Banquet facilities

Generator

Handicapped-friendly
facilities

Coffee shop

Morning call

Room service

Massage

Cleaning service

Transfers

Laundry/dry cleaning
service

Services

Policies
Child and extra bed policy
Infant 0-1 year(s)

Stay for free if using existing bedding. Note, if you need

a cot there may be an extra charge.

Children 2-12 year(s)

Stay for free if using existing bedding.

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose; please check the individual room
capacity for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Useful Info

Airport Transfer Fee: 4000 PHP

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 4
Number of Restaurants: 1
Number of Rooms : 50
Room Voltage: 220

Time to Airport (Minutes): 100

Year Hotel Built: 2008

Recent Customer Comments

Galleries

Hotel Kimberly also offers function rooms for

different events like: birthdays, weddings,
seminars, and other events. Hotel Kimberly
have six (6) offices. These are the:

Sales Department
Accounting Department,
Food & Beverages Service
Housekeeping Department
Human Resource Department
Operation Department.

Reservation (Online)

Room Offered

Executive Suite

Premier Suite

Superior Room

Deluxe Family Room

The Process:
These are the ways how guests are being accommodated by the Front Desk Officers.

Walk-in

Guest will go directly to the hotel and ask Front Desk Officers to have them room. Front
Desk Officers will ask the type of room then if guest/s agreed with the room type, Front
Desk Officers will let the guest fill out the Guest information sheet after filling it out FO will
ask for payment upon check-in and additional Php1000 serves as deposit and it is
refundable upon check out. If ever guest will avail snacks on the minibar, the total amount
of snacks availed by guest will be deducted from the Php1000 deposit.

Online Travel Agency

Guest availed room through online reservation. Guest will go to the hotel and will show
his/her ID. Booking orders are already forwarded to Front Desk Officers by the Online
Travel Agency serves as proof that guest availed room and has already paid. Front Desk
Officers will ask for Php1000 as deposit and it is refundable upon check out. If guest did
avail snacks from the minibar, it will be deducted from Php1000. Online Travel Agency
will pay the hotel through bank deposit. Deposit slip will be forwarded to our reservation
department and reservation staff will validate it to out to general cashier.

Travel Agency

With Travel Agency, guest had their reservation through Travel Agency. Guest shall direct
pay to Travel Agency. Process is the same with Online Travel Agency the only difference
is collector will send SOA to Travel Agencies and Travel Agency will pay through
collector.

Direct Booking

It is either online reservation or phone call to our hotel. If through online reservation, they
will go to hotel website and have their reservation. Same process with walk-in. If guests
reserved through phone, reservation staff will book them a room. Same process with
walk in.

Other Services Offered:

Food & Beverage
Hotel Kimberly has a restaurant named Caf@K. It is a full service restaurant offering International &
Local cuisines serving breakfast, lunch and dinner.

Lobby Lounge, a relaxing and cozy venue perfect

for meeting guests & friends while enjoying light
drinks and snacks.

Special Events

Celebrate all the important milestones

in life with Hotel Kimberly. At Hotel Kimberly Manila, they understand the importance of
these events and are ready to cater customers needs.

Function Room
Chelsea
Tiffany
Chelsea &
Tiffany
Sophia
Sophia 1
Sophia 2

Area

Dimensions

(sqm)
128
110
238

Ceiling
Height
(m)
3.8
3.8
7.6

(m)
9 x 14
10 x 10
19 x 24

Banquet
70
44
156

Classroom
50
40
160

U-Shape
50
32

Theater
150
90
240

154
102
52

2.42
2.42
2.42

15 x 10
13 x 8
7x7

96
36
24

133
60
30

70
40
25

160
110
50

Chelsea / Tiffany Grand ballroom which could be

divided into two (2) separate function rooms ideal
for workshop, seminars, conference and social
events with a capacity of 150 persons.

Sophia Function room which could de divided into

three (3) separate function rooms ideal for
workshop, seminars, conference and social events
with a capacity of 160 persons.

Capacity

A Boardroom with a capacity of 15

person ideal for Top Management
type
of meetings.

Others are:

Special function rates and

packages
Business Center.
Wi-Fi internet Access all
over the hotel