1.What should be done if the monitor is not on out of sudden?

Arrange the steps below to resolve this monitor problem.

I Check the cable connection to a VGA monitor port.
II If the monitor still does not work, report the complaint at UBP.
III Put back cables If loose or dislodged.
IV Make sure the switch on the monitor by keeping the lights on the monitor.
A.
B.
C.
D.

I, II, III, IV
III, II , IV, I
IV,I, III, II
II,IV,I,III

2.A user has an LCD and a CRT monitor attached to the workstation. The colors a
re slightly off on the CRT but not the LCD. Which of the following controls shou
ld be used in troubleshooting?
A.
B.
C.
D.

Degauss
Contrast
Geometry
Brightness

3.What's the first step in troubleshooting a printer or scanner?

A. Check the network
B. Go to the manufacturer's website
C. Interview the user
D. Open the printer/scanner
4.A user recently purchased a video card for gaming purposes. The user installed
the
appropriate drivers and validated they work using vendor-supplied test tools. Ho
wever,
while gaming, the speed of the case fans increases, the entire system locks up,
and the user must hard boot to restart the computer. Which of the following is t
he MOST likely cause of this issue?
A.
B.
C.
D.

Unsupported operating system

Unacceptable CPU type and speed
Insufficient airflow and cooling
Inadequate video RAM amount

5.You are tasked with fixing a computer that is overheating after 30 minutes of
use. What is the most likely cause?
A.
B.
C.
D.

Enable ACPI is
Put the correct input voltage settings
Clean clogged dust buildup
Clean Internal dust buildup

6.You have been tasked with diagnosing a laptop that is experiencing heavy artif
act corruption along with random loss of video during operation. What are the mo
st likey causes to the problem?
A.
B.
C.
D.

The BIOS is underclocking the video card

Incompatible or untested video drivers were installed
Video drivers were not installed directly from microsoft update
The BIOS is not set for proper video chipset temperature

7.A user, Joe, has just finished upgrading his computer with a wireless keyboard
/mouse combination, additional memory, installed new speakers, and replaced his

15 inch flat screen with a 24 inch flat screen. When he boots the computer it i
mmediately starts making a loud beeping noise and will go no further in the boot
process. Which of Joe s system upgrades is the cause of the problem?
A.
B.
C.
D.

Memory is mismatched
Battery low on wireless mouse
The DVI cable is not properly seated
Speakers are not properly connected

8.What is a possible reason for the symptom: power supply fan and case fans spin
, but no power to other devices?
A.
B.
C.
D.

Failed RAM
Failed hard drive
Improper connectivity
Drive not recognized

9.A computer you are working on randomly reboots. What should you check first wh
en
troubleshooting the computer?
A.
B.
C.
D.

CMOS integrity
memory integrity
video card integrity
Optical drive integrity

10.Last night, lightning struck customer house . The computer was attached to hi
s television, wireless router and UniFi modem. After the strike, neither the com
puter, modem or router will turn on. Which tool would you use to test a 24-pin A
TX 12v power connector?
A.
B.
C.
D.

Multimeter
Torx wrench
Receptacle tester
Tone and probe kit

11.Although not used as often as a Phillips screwdriver, this tool is sometimes

used to remove screws from the outside of a computer case or from within a lapto
p.
A.
B.
C.
D.

Pliers
Torx wrench
Channel lock
Monkey wrench

12.A technician would like to remove the dust inside of a desktop computer. Whic
h of the following should the technician use to MINIMIZE exposure to the dust?
A.
B.
C.
D.

ESD mat
ESD strap
Antistatic bag
Safety goggles

13.When it comes to drive sanitation, what is the difference between overwriting

a drive and formating a drive?
A. They both destroy the data so no one can recover it.
B. Overwriting replaces all the data with a single file that fills the hard dri
ve destroying

the data, while formatting erases all the data.

C. Overwriting writes 1s and 0s to be the drive replacing only the user's data b
ut not the
OS data, while formatting destroys the hard drive.
D. Overwiritng writes 1s and 0s to the drive replacing the data, while formattin
g only
clears the reference to the data and only overwrites as space is used.
14.You are placing a computer back into service that has not been turned on in s
everal months. It was healthy and boots quickly without problems. What actions w
ould be best practices to begin computer maintenance?
A.
B.
C.
D.

Configure the firewall

Defragment the hard disk
Run an AV scan
Run Windows updates

15.What is a possible symptom of a damaged video display?

A.
B.
C.
D.

Dead pixel
Dust in graphics card
graphic card bad capacitor
display drivers get corrupted

16.If the BIOS is already set and you turn off the computer and wait for a few m
inutes. When you turn on the computer you'll find computer clock back to the ori
ginal (default). Why is this happening?
A.
B.
C.
D.

no existing clear Jumper CMOS

CMOS battery is running low
There is a damaged capacitor beside CMOS.
The CMOS battery is not the same size being used

17.The disadvantages of this device is consumes more bandwidth from the TCP/IP
network compares to storage access network. What is the name of this device?
A.
B.
C.
D.

Ironwolf NAS
Serially Attached SCSI
Storage Area Network
Direct Attached storage

18. Which of the following applications can be scheduled to delete unwanted, com
presses older files?
A.
B.
C.
D.

Disk
Disk
Disk
Disk

Defragmenter
Cleanup
Check
Managament

19. If the BIOS is already set and you turn off the computer and wait for a few
minutes. When you turn on the computer you'll find computer clock back to the or
iginal (default). Why is this happening?
A.
B.
C.
D.

no existing clear Jumper CMOS

CMOS battery is running low
There is a damaged capacitor beside CMOS
The CMOS battery is not the same size being used