CHAPTER 3

Internal Corporate Venturing

The strategic management of internal corporate venturing (ICV) presents a major
challenge for many large, established firms. A process model conceptualization of ICV
suggests that vicious circles and managerial dilemmas typically emerge in the development
of new ventures. These problems are exacerbated by the indeterminateness of the strategic
context for ICV in the corporation, and by perverse selective pressures exerted by its
structural context. Making a firm's ICV strategy work better requires refining its structural
context, elaborating the strategic context for ICV, moderating the destructive organizational
consequences of a venture's fast growth, and facilitating the integration of different important
functional perspectives in the definition of a new business opportunity by Robert A.
Burgelman 1984.
ABM performs hundreds of thousands of facilities that help customers make a
positive first impression and cannot forget them. What customers who inspire employees
ABM Whether a student, workers, patients, tenants, travellers, or guests, we ensure parked
their cars efficiently, they will be greeted with polite, and they arrived in a clean, comfortable,
and healthy maintained facility.ABM have pledged our commitment to actively hire veterans
of the Armed Forces as. ABM appreciate and recognize the leadership, training, character
and discipline that veterans and National Guard and Reserve members we bring to the
company and labour America. Built Value in Point of Service vigorously working visibly and
behind the scenes to enhance the brand image of our customers and ensure every
interaction with their customers results in first-class experiences that inspire customer
loyalty, patronage, and leaving the impression that in the long term. Provide exceptional
service to our customers and operates a global organization requires diverse and dedicated
workforce - from the office and field service staff management. Why ABM industry are
committed to attracting and retaining the best employees is one of priority. What our
president, Scott Salmirs, have to say about working at ABM. Brand ABM Franchising Group
Linc service contractor specializing in commercial HVAC and mechanical services, offers:
Preventative Maintenance, Repairs, Retrofits & Replacement, Engineering & commissioning,
Energy & Sustainability. Whereas egg contractor specializing in commercial electrical
services, offer, Preventative Maintenance, Repairs, Retrofits & Replacement, Engineering &
Design, and NFPA 70E Compliance.

External Corporate Venturing

An external company is one which was incorporated outside the Republic and which
conducts its activities within the Republic, irrespective of whether it is a profit or a nonprofit
entity. Corporate venture is the investment of corporate funds directly in external start-up
companies. An investment made through an external fund managed by a third party, even
when the investment vehicle is funded by a single investing company, is not considered
corporate venture.
Investing in our People ABM is dedicated to maintaining and improving our human
capital. We do this by offering training and development courses and tools that support
overall employee career progression and ensure equal opportunity in the workplace.
Programs include annual harassment prevention training, supervisor training in a variety of
topical areas, diversity and inclusion, Civil Treatment for Managers class, Safety/OSHA
standards and procedures, and online professional development and technical training.
Additionally, we offer specific technical training at the service worker level across all
divisions. ABM recognizes training and development contributes to motivating improvement.
Approximately ten hours of training are devoted to management level employees, while the
majority of ABM service team members receive on average 25 hours of training annually.
ABM supports the goal setting process and attending corporate sponsored training courses
in addition to courses offered at the divisional level nationwide emphasizing customer
service, safety practices, business ethics and professional development. We also offer
contractual training agreements to our large client base. ABM offers programs for skills
management and lifelong learning that support the continued employability of employees
and assist them in managing career endings. These programs include professional
development through tuition reimbursement, pre-retirement planning for intended retirees,
assistance transitioning to a non-working life, and retraining for those intending to continue
working. A more skilled and aware workforce enhances the organizations human capital and
contributes to employee satisfaction, which correlates strongly with improved performance.
Providing a Safe Workplace Safety in the workplace plays an extremely important
role for ABM from a financial perspective, but more importantly from a social perspective.
Ensuring happy, healthy workers remain that way while performing their duties is vital to our
way of conducting business. Our employees are the most valuable natural resource we
have, as our business cannot thrive without them. With dedicated teams specializing in
safety, workers compensation, liability claims and insurance management, our risk
management professionals work hand-in-hand with customers to promote the safest
possible environment at their facilities. All ABM employees receive general safety training as

well as specialized safety training as warranted by their assigned duties. Likewise, our staff
is trained to consider the health and safety of the people around them, such as building
occupants and visitors.
Partners ABM self performs approximately 95% of our services. In those areas where we do
not currently have an established regional or branch office or local service expertise, or
when diversity spends is a goal, we subcontract through affiliated service partners. Service
partners are subject to pre-qualification reviews to ensure they can meet ABMs customer
service requirements and have the applicable insurance, business licenses and, when
required,

diversity certification documentation. Furthermore, ABM has established

sophisticated purchasing and subcontract management systems that enable us to procure

necessary services, manage service partners effectively and saves our customers money
without sacrificing quality. ABM strongly supports diversity certified (MBE/WBE) agencies
and private organizations as a complement to our services. While the research and
certification is the responsibility of each individual company, ABM provides information to
assist and encourage companies in their diversity certification efforts. Still, certification from
any governmental agency or private organization is not a prerequisite for contracting to
provide goods and services to ABM. Our National Accounts Operations Support Team
currently reports quarterly tier two diversity spends for select national accounts. This tier two
reporting includes payments made to certified subcontractors performing services for these
accounts and payments made to certified distributors that provide supplies and equipment
for these accounts.
The Achievement and Successful
ABM Franchising Group, an operating unit of ABM, is a portfolio of franchise network
that delivers solutions mechanical and electrical services and preventive maintenance
enables customers across multiple markets - from office buildings, commercial, educational
institutions, and municipalities to hospitals, data centres, industrial facilities and residential
buildings. ABM industry leading solutions to customers in more than 18 countries through
our international franchise network with more than 240 mechanical and electrical contractor.
We provide the same level of service quality and enhanced customer experience through a
network of franchise industry ABM you expect from ABM. As more companies looking to
outsource facility services, they demand provider with experience in the industry and has
proven expertise to meet their unique needs. ABM industry expertise is honed from more
than 100-year legacy of innovation and service excellence. ABM can step into a variety of
facilities and rapid increase operational efficiency and reduce costs - without having to waste
time learning a particular industry-specific environment. And, ABM understand the operation,

security, and unique regulatory framework that may affect the industry specific needs of
facility services to reduce customer risk and give you peace of mind when it comes to
outsourcing of critical functions.
Integrity and recognition of our expertise
ABM has been fortunate to be recognized in a number of customer awards program
sponsored and accreditation and award industry certified third party. This award gives
credence to our efforts to sustainably serve customers and our communities.
Latest Client Awards
ABM Parking Services received an award for Best Port Authority Contractor for Customer
Care at Newark Liberty International Airport, 2015
ABMs James Ward, Honored as Santa Rosa County School Districts Custodial Employee
of the Year!, 2015
ABM/Air Serv Employees Honoured with MSP Nice Awards at Minneapolis St Paul
International Airport, 2014
ABM Honored with Superior Partnership Award by the Irvine Company LLC, 2014
ABM Employees, Jose Cobo and Rafael De Leon Receive the Safety Employee of the Year
Award at the Busiest Terminal in the U.S, JFK International Airport!, 2014
Air Servs Keith Burleson honored by Lambert-St. Louis International Airport as its
Ambassador of the Year, 2014
ABMs Sam Zakharia & Roy Harris recognized for outstanding customer service by Rush
Hospital, 2014
ABM elected as 2014 Schneider Electric Preferred Supplier, based on an excellent 2013
level of performance.
AT&T Supplier Diversity Crystal Award for outstanding performance as a Prime Supplier
2013, 2014
Postal Supplier Council Excellence Award, recognizing the supplier that made the most
noteworthy contribution to the success of the Postal Supplier Council in 2013.
Latest Industry Awards
ABMs Franchise Brand, Link Services, Named Top 25 Service-based Franchise by
Franchise Business Review For 2015

ABM Healthcare Support Services Named 150 Great Place to Work in Healthcare by
Beckers Hospital Review
ABMs Stephen L. Grimes, Chief Technology Officer, FACCE FHIMSS FAIMBE received the
American College of Clinical Engineerings (ACCE) Lifetime Achievement Award.
ABM Landscape & Turf Services Awarded Overall Safety Achievement Award from the
National Association of Landscape Professionals, 2014
ABM Named Company of the Year by BOMA Inland Empire (BOMAIE), 2014
ABM Received the Advanced Micro Devices, Inc. (AMDs) Supplier of the Year Award!, 2014
ABM Franchising Group, LLC, honored with the 2014 Franchisee Satisfaction Award by
Franchise Business Review (FBR).
ABM Franchising Group Support Department Honored as Bronze Stevie Award Winner in
2014 American Business Awards
ABM Healthcare Support Services Named One of Americas Best Places to Work for 2014
by Modern Healthcare
ABM Franchising Group Support Department Honored as Bronze Stevie Award Winner in
2014 American Business Awards
ABM Franchising Group, LLC, honored with the 2014 Franchisee Satisfaction Award by
Franchise Business Review (FBR). In the category of franchise systems with 100 to 249
locations, Linc Service Network ranks 25th among a list of 50 top-rated companies.
ABM Parking Services awarded the 2013 Pioneer Award for Sustainability by The Green
Parking Council (GPC).
ABM received the 2013 Postal Supplier Council Excellence Award
AHSS was awarded for outstanding parking management services by the Mary Bridge
Childrens Hospital & Health Centre