Tarsha Hill-Smith

946 Ramsgate Drive

Concord, NC 28025
704-301-5437
thill001@email.cpcc.edu

Summary of Qualifications

Proficient with a vast array of medical billing concepts, terminologies and technologies,
including, but not limited to:

Follow up and collection activity to resolve accounts

Contact appropriate payers for payment arrangements

Assist with patient and insurance company inquiries

Handles all patient and insurance related correspondence

Performs EKG's on patients in a professional manner and Proficient in all EKG equipment

Proficient in any and all front office tasks

Education
Central Piedmont Community College Charlotte NC
A.A.S, Cardiovascular Technician

August 2014 Present

Certified EKG Technician

July 2014

Medical Language/Medical Reimbursement/Medical Coding

July 2007

Employment
Lifestyle Physical Therapy
Physical Therapy Aide/Receptionist

November 2015 Present

Greeted patients and visitors in a prompt, courteous and helpful manner

Patient Check-In: verified insurance, including eligibility; verified and/or updated patient
demographic information at every visit; ensured appropriate patient paperwork and surveys were
distributed; collected patient payment as indicated; ensured office scheduling policies were
maintained; Accurately calculated, collected, posted and reconciled all patient payments;
Provided Patients with their up and coming appointment schedules
Answered telephone calls: screened calls, took messages, provided patients with preappointment information and/or education appropriate to the nature of the office visit, provided
information to assist patients and clinical personnel
Assisted with filing charts and clinicians reports
Helped the Physical Therapist with the Patients if needed
Cleaned the Patients rooms and the gym
Performed all other duties, as assigned

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Novant Health Presbyterian Internal Medicine

Patient Service Coordinator III

August 2011 - October 2013

Greeted patients and visitors in a prompt, courteous and helpful manner

Patient Check-In: verified insurance, including eligibility; verified and/or updated patient
demographic information at every visit; ensured appropriate patient paperwork and surveys were
distributed; addressed pop-up reminders, removed as appropriate; collected patient payment as
indicated; ensured office scheduling policies were maintained
Patient Check-out: Accurately calculated, collected, posted and reconciled all patient payments;
provided patients with follow-up appointments as necessary; followed up on incomplete
information with appropriate provider; followed-up with written directives from clinicians
Answered telephone calls: screened calls, took messages, provided patients with preappointment information and/or education appropriate to the nature of the office visit, provided
information to assist patients and clinical personnel
Sorted and delivered mail, faxed medical records and other correspondence; photocopied and
faxed documents, and maintained an adequate supply of all patient forms and documents as
needed
Performed patient confirmation calls
Documented and scheduled x-rays, lab procedures and in house referrals. Provided patients
with proper documentation of date, time and any necessary preparations for scheduled tests and
referrals
Assisted with filing charts and clinicians reports
Performed all other duties, as assigned

Novant Health Presbyterian Central Business Office

May 2008 - August 2011

Patient Account Representative III

Performed follow up and collection activity to resolve unpaid accounts
Contacted the appropriate payer (patient, guarantor or insurance company); established payment
arrangements or determined action needed to satisfy outstanding balance
Provided cross coverage for other sites upon request during times of emergencies or absences
Interacted with the front desk staff, assisted with training issues regarding the collections policy
and insurance requirements
Interacted with patients to explain account related questions and make necessary payment
arrangements
Helped with posting charges when needed
Did multiple special projects: investigated 0 balances, claims that never invoiced out to the
insurance companies, adjustment projects etc.
Carolina Heart Specialist with Gaston Memorial

January 2003 - May 2008

Senior Operations Specialist

Gathered the doctors rounds
Make sure every test, Consult, Echocardiogram, Vascular, Myoview, Stress, Catheter,
Aortogram etc., were correctly charged and billed
Made sure all the hospital and office charges were posted and coded diagnosis for the office
charges
Maintained Physician Clinical Rounds, Back outs, refilling of claims
Called patients insurance companies to get correct insurance information and entered patient
demographics and insurance
Added new doctors into the system and covered the front office area when needed

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