StUDENTS NAMeand ID

Table of Contents
Introduction................................................................................................................................2
Task 1: Negotiation in a business environment..........................................................................3
1.1

Importance of negotiation in a business environment.................................................3

1.2

The features and uses of different approaches to negotiation.....................................3

1.3

Components of Negotiation tactics.............................................................................3

Task 2: How to deliver and develop presentation......................................................................5

2.1

The different types of presentation and their requirements.........................................5

Informative Speeches.............................................................................................................5
Demonstrative Speeches.........................................................................................................5
Persuasive Speeches...............................................................................................................5
2.2

How different resources can be used to develop a presentation..................................5

2.3

Different ways of giving presentation.........................................................................5

2.4

Best practice in delivering presentations.....................................................................6

2.5

How to collect and use feedback on a presentation.....................................................6

Task 3: How to create bespoke business document...................................................................7

3.1

Characteristics of bespoke documents.........................................................................7

3.2

The factors to be taken into account in creating and presenting bespoke documents. 7

3.3. The legal requirements and procedures for gathering information for bespoke
documents...............................................................................................................................7
3.4

Techniques to create bespoke business documents.....................................................8

3.5

Explain how to gain approval of bespoke documents.................................................8

Task 4: Information System in a Business environment............................................................8

4.1

Typical stage of information system development......................................................8

4.2

The benefits and limitations of different information systems....................................9

4.3
legal, security and confidentiality requirements for information systems in a
business environment.............................................................................................................9
4.4

How to monitor the use and effectiveness of an information system..........................9

Conclusion................................................................................................................................11
References................................................................................................................................12

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Introduction
Business communication with the other business party is essential to develop and run a good
business plan. There are several criteria to meet up this communication. among them
negotiation and presentation is also important. This report is on the basis of the this
importance. Because audiences demand different kinds of communications in different
situations and settings, effective business communication professionals understand how to
tailor messages for maximum results. Good communication in business can help achieve
greater performance and management. It is important in order to build a great team of
employees while avoiding stress within the company during hard times.

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Task 1: Negotiation in a business environment

1.1

Importance of negotiation in a business environment

mutual discussion and arrangement of the terms of a transaction or agreement is called

negotiation. Negotiation is a dialogue between two or more people or parties intended to reach
a beneficial outcome. It is different from arguing because one party is not just trying to
persuade another party that they are right or wrong rather it is all about trying to achieve an
objective -- to get something anyone want or need.
Negotiation is also about building, improving relationships, maintaining, address mutual
benefits solving problem and working together without argument, provide better quality
solution and avoid any future conflict in the business.

1.2

The features and uses of different approaches to negotiation

There are four different approaches to negotiation:

Win-Lose Approach
Win-Win Approach
Lose-Lose Approach
Compromise Approach

Win-lose is also called competitive, zero sum, or claiming value approach. This approach is
based on the premise that one person can win only at the expense of the other.
Win-win negotiation approach is also called as collaborative or creating value approach. It is
superior to all negotiation approaches. Lose-Lose Approach negotiation approach is adopted
when one negotiating partner feels that his own interests are threatened and he does all he can
to ensure other to lose as well. Compromise Approach provides an outcome which is some
improvement over the lose-lose strategy outcome. To avoid a lose-lose situation, both parties
give up a part of negotiation. (managementstudyhq.com, 2016)

1.3

Components of Negotiation tactics

Negotiating is a process. the changes from negotiation to negotiation is how much time one
spend on any one part of the negotiation process. The preparation for a negotiation may
involve identifying what the needs are, identifying alternatives and prioritizing issues. The
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next stage involves further discussion of the issues with the members so as to choose the best
strategies before the actual negotiation. The proposal that is to be presented depends upon the
existing needs of the presenter and revolves around a set of issues and alternatives that maybe
a threat or opportunity. The proposal is designed keeping in view that it appeases as a WinWin negotiation for the parties.

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Task 2: How to deliver and develop presentation

2.1

The different types of presentation and their requirements

There are mainly three kinds of presentation.

Informative Speeches
These are the most common types of presentations and are used to present research. A student
who is defending a thesis or a non-profit group that did a research study will use informative
speeches to present their findings.

Demonstrative Speeches
These will show anyone how to do something. In introduction to communication classes,
these speeches are usually How to Make Cakes kinds of speeches and include different
pictures and steps to the process.

Persuasive Speeches
This kind of speech is trying to change the way you think about a subject or issue.

2.2

How different resources can be used to develop a presentation

A good presentation requires substantial research, organization, public speaking skills, and
self-confidence. A good presenter has the ability to engage his or her listeners from beginning
to end and compel them to take action. A person who gives a good presentation is a resource..
For making a presentation it is very important to know about the concerning issues so that
question can be answered easily. In a visual presentation related pictures and videos attracts
the audience. In oral presentation it mostly depends on personal skill. Therefore, before
giving a presentation a person should be well prepared. The presenter should choose an
appropriate presentation structure: topical, chronological, classification by categories,
problem and solution, or cause and effect.

2.3

Different ways of giving presentation

Use of Flip chart:

Presentation can be given through writing on a flipchart or board that involves turning
sideways to the audience. In that case presenter should have very clear handwriting.
PowerPoint slides:
Giving presentation using PowerPoint slides is easier to catch the impression. It will be a
good idea to use slides (2011-2016, 2016).
Round table discussion :
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In a round table discussion, where presenter present his or her work and then ask the audience
to comment, is a great way of involving people in presentation, but it can easily run out of
control.

2.4

Best practice in delivering presentations

There some techniques of providing presentation. These techniques make the presentation a
good one. If a presenter combines two methods, such as a speech and then a round-table
discussion, or a PowerPoint presentation would be convincing enough. The type of occasion
is also a factor, as is the timing and length of the presentation. a talk for few minutes uses the
natural concentration span, and could then be followed by taking questions from the
audience. A presenter can supplement his or her presentation with handout. Handouts should
be concise and easy to understand. In fine, presentation in PowerPoint is the best practice in
world.

2.5

How to collect and use feedback on a presentation

Process in which the effect or output of an action is 'returned' (fed-back) to modify the next
action (busineesdictionay.com,2016). Feedback is essential to the working and survival of all
regulatory mechanisms found throughout living and non-living nature, and in man-made
systems such as education system and economy. The ways are meet the criteria of audience
and answer the question of the listeners. Collecting feedback from the listener is very much
important as presenter can understand the impact. Therefore, presentation should be
interactive or conversational rather than one sided. In a presentation, it is necessary to
analysis the feedback of the listener.

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Task 3: How to create bespoke business document

3.1

Characteristics of bespoke documents

Bespoke is an adjective for anything commissioned to a particular specification. It may be

altered or tailored to the customs, tastes, or usage of an individual purchaser
(Wikipedia,2016)

They help to clear business transactions that take place between individuals or

companies and so help the efficient and smooth running of a business.

Business documents include financial data, date and product or service details
Preprinted business documents help to prove the professionalism of business and to

maintain a good image.

Bespoke business documents help to perceive people that business responsibilities
have been taken seriously which reflect positively on the goods or services that is
provided.

3.2

The factors to be taken into account in creating and presenting bespoke

documents
First impressions are vital, so the overall length and visual impact of your credentials should
be a key consideration as well as presenting the information in a succinct manner. While
designing compatibility is limited document need to be as simple as possible. Understanding
the target audience is crucial. Understanding customer need wants and demand, brands can
develop a document that will resonate with the right people, and will help ensure that the
relevant products or services are effectively showcased.

3.3.

The legal requirements and procedures for gathering information for

bespoke documents
Legal requirements of business documents are date of transection or the document must be
specified. documents must be signed by assigned person of the department and written
information should be specified. In the UK there are a range of sources from online to
lawyers. You need to have a mind to the person or organisation you use and your own ability
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to understand all the issues which for a layman is quite difficult. The service may include an
assessment of the prospects of success of a claim, legal representation in a dispute. These are
the legal requirement and procedure. (legalstop,2013)

3.4

Techniques to create bespoke business documents

Several techniques are used while creating a business document for the business purpose.
That is why the business writing of documents are necessary to create a long term partnership
with other party. The customer viewpoint is a technique which attract the customer most.
Customer start feeling like the product is for themselves. Document should specify that what
will be the benefits of a person or a customer when he or she will engage in business
activities. Business documents should not represent false representation of activities or
service or product details neither should make a false promise.

3.5

Explain how to gain approval of bespoke documents

All the involved parties need to accept and approved the business documents. For a valid
document all the legal documents should be maintain legal issues and criteria. If any party
approve the proposal or the document, any party will sign the paper and resend a
confirmation documents and related terms and conditions. If any party rejects it then he or
she will let other party know about their failure to accept the proposal or the documents for
certain valid reasons. When to approve a bespoke document all parties should be clear about
the terms and conditions.by agreeing both party the document will be approved.

Task 4: Information System in a Business environment

4.1

Typical stage of information system development

This is a process where the specialist develops a new system for the company overlapping the
existing system. Information is analyzed whether the managements concept of having the
desired new system is achievable or not. users and IT specialists work together to collect and
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comprehend the business requirements and based on requirements, they work on the design
and discuss the tasks to be done. systems blueprint is created. The technical architecture is
designed which includes telecommunications, hardware and software suited for the system.

4.2

The benefits and limitations of different information systems

All the company has its own information system on the basis of the demand of the company.
Transaction Processing System are operational-level systems at the bottom of the pyramid.
They are usually operated directly by shop floor workers or front line staff, which provide the
key data required to support the management of operations. Management Information
Systems are management-level systems that are highly structured and allows managers to
evaluate an organization's performance by comparing current with previous outputs. A
Decision Support System is a knowledge based system, used by senior managers, which
facilitates the creation of knowledge and allow its integration into the organization.

4.3

legal, security and confidentiality requirements for information systems in a

business environment
Information is having also legal importance. The security is major issue for the company. if
there is any security breach then the backbone of the company will be in trouble. at the same
time it is easier to collect information but on the other hand privacy and confidentiality is in
danger. For the security the system should be monitored all the time. There copyright act of
different information systems and use of software. For this reason, company is building a
platform and has security department to protect the company from external attacks. At last, a
country has also a cyber security law to provide legal facilities to the company.

4.4

How to monitor the use and effectiveness of an information system

Company has a division which monitors the effectiveness of the system. Monitoring is often
a key capability needed to comply with security, legal and regulatory requirements. Attacks
can be outside of an organization as well as there is high possibility of an inside attack. These
attacks can be deliberate or unintentional. An appropriate and proportionate response can be
taken to prevent or minimize the resultant impact of an attack on the business. this system can
be managed by -establish a monitoring strategy and supporting policies, monitor all ict
systems, monitor network traffic, monitor all user activity and test legal compliance.

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Conclusion
In most organizations, effective communication offers the best opportunity to make an
outstanding first impression. Using powerful words, images and messages, business
professionals can craft strong internal partnerships while developing the foundation of a solid
client base. However, the second half of the feedback cycle can really cement interpersonal
relationships. By building a reputation as an engaged listener, a professional can set up next
actions that solidify her commitment to acting on requests or adjusting after responses.
Feedback from people is a vital source of information and it helps to understand the customer
viewpoint and their response. For the effectiveness different system is need to grab market
advantage.

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References
businessdictionary.com,
Available
at:
[Accessed 3 August 2016].

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Negotiation.
[Online]
http://www.businessdictionary.com/definition/negotiation.html

managementstudyhq.com,
2016.
Approaches
to
Negotiation.
[Online]
Available
at:
http://www.managementstudyhq.com/approaches-to-negotiation.html
[Accessed 3 august 2016].
definition

of

bespoke?

WhatIs.com.

Available

at:

http://whatis.techtarget.com/definition/bespoke [Accessed 3 August 2016].

Presentations

and

its

types

(2016)

Tutorials.istudy.psu.edu.

Available

at:

http://tutorials.istudy.psu.edu/oralpresentations/oralpresentations2.html [Accessed 3 August

2016].
Different

Approaches

to

Negotiation

(2016)

Available

http://www.brighthubpm.com/methods-strategies/113960-different-approaches-tonegotiation/ [Accessed 3 August 2016].

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