R

Richard Pena
4012 sw 156th ave Miramar Fl 33027
Phone: 954-549-5779 E-Mail: rpena025@fiu.edu

Objective
Dedicated and proactive individual seeking to apply experience in sales and management to
achieve goals

Target : Executive Intern Sales Floor

Managed and developed a team of 25 team members in a department and ran a $60+ million
store as a leader on duty.

Worked with company initiatives to increase productivity while driving for results.

Operated as a leader on duty to run the entire store ensuring maximum productivity and
exemplary guest service.

Drove a guest service culture that is rated as green across the entire store ensuring store
appearance and shopping satisfaction was excellent.

Effectively drove a strong accountability culture of the Hardlines team

Developed a strong team that people not only wanted to be on but wanted to stay on.

Drove an increase in the Safety culture of the entire store team by reducing team member
incidents through positive coaching and recognition as the store Safety Captain.

Bed Bath and Beyond: Store Associate

April 2015-June 2016

Assist customers and provide exceptional service

Assisting with merchandise-related activities such as planograms, freight, and price changes.

Train Fellow employees on cross selling within all the departments

CubeSmart: Store Manager

February 2013- March 2015

Provide exceptional service to Customers and Sales leads over the phone as well as to walk-in

Customers

Recommend appropriate unit sizes and services based on individual Customers needs

Understand and explain the leasing process to Customers

Sell merchandise including packing / moving supplies and insurance to protect our Customers
goods

Submit all property invoices for payment

Process daily, weekly, monthly and annual reports

Office Depot: Customer Service Specialist II

July 2011-April 2013

Assisting with merchandise-related activities such as planograms, freight, and price changes.

Sales leader; directing employees to do certain tasks.

Knowledgeable in all three departments, Business Solutions, Technology, and Furniture

Train Fellow employees on cross selling within all the departments

Education

Broward College

Fall 2010-Summer 2014

Associates in Arts Degree

Finance

Florida International University

Bachelor of Communication Arts

Fall 2014-Fall 2016

Skills
Leadership
Hiring
Sales
Marketing
Coaching
Management
Scheduling
Store Operations
Employee Relations
Goal Oriented
Interviewing
2

Leadership Development
Bilingual (English and Spanish)
Proficient in the following: Microsoft Office, OSX, and Windows