Secrets to shared service centre success

How businesses navigate the site selection process

6 November 2014
Riga, Latvia
Berlin Chicago Denver Hong Kong Kansas City London Mexico City Miami Minneapolis
New York Phoenix San Francisco So Paulo Shanghai Sydney Washington

Introduction and Background

Hickey & Associates is a full service global Site Selection and Public
Incentive Consulting and Management Firm. We have been assisting
companies in Site Selection, Labor Analytics, as well as securing,
managing and administering Public Incentives for almost 30 years.

Recent Awards and Recognitions:

Editors Source for

Incentive Data and
Information

CoreNet Global
Economic Development
Deal of the Year Award for
Major Projects/Deals

Location Strategy,
Incentive and Labor
Analytics for SIOR
Membership

IPT Credits and

Incentives curriculum
development and
seminar host

Business Facilities
Economic
Development
Project of the Year

Introduction and Background

Founded in 1986 as one of the first companies to offer integrated site
location and workforce services.
Today, as the global leader, H&A has active projects in seven countries
utilizing our more than 50 professionals, with additional Subject Matter
Experts in key global markets.

Outsourcing the US perspective

Business can go anywhere

Business can go anywhere

Key Site Selection Criteria

Workforce

Infrastructure

Operational
Costs

Customer
Proximity

Public
Incentives

Geopolitical

Site Selection Process Labor / Workforce

Identify key labor/skillset needs for specific operation
Conduct labor analysis for potential site locations

labor shed trends

labor costs
labor force sustainability
education growth
saturation rates
employee attrition
workforce migratory patterns
other key data points

Training Assistance and Workforce Development Programs

Site Selection Process Customer Proximity/Needs

Ability to address needs when required
Language Requirements
Specialty Understanding

Site Selection Process Infrastructure

Identify the operations demand for certain utilities
Energy
Peak Demands/Reliability
Costs

Communications
Broadband
Reliability
Security

Access to Transportation
Commercial Airport

Site Selection Process Taxes/Political Environment

Understand tax liabilities in each jurisdiction
Currency Situation
Regulatory Environment
Workplace
Local Ordinances

Political Stability
Regional, federal, local

Site Selection Process Public Support/Incentives

Community Support
Public Incentive Opportunities
Tax Credits, Cash Grants, etc.
Training Funds and Assistance

Workforce Recruitment

Secrets to shared service centre success

How businesses navigate the site selection process
6 November 2014
Riga, Latvia
Berlin Chicago Denver Hong Kong Kansas City London Mexico City Miami Minneapolis
New York Phoenix San Francisco So Paulo Shanghai Sydney Washington

Secrets from DNBs success

Ellen A. Nordli, Head of DNB Norwegian Production Riga

Be prepared
Describe your processes
Build your culture

Secrets to shared service centre success

Morten Christensen
Senior director

Attractive workplace International business

Get strong people onboard career opportunities

Town Hall meetings - Information

Build the teams and celebrate successes

CYTEC.COM

Cytec Global Business Services

LIAA Presentation on Secrets of Shared Service Success

NOVEMBER 10, 2014

Cytec Industries

The Cytec Journey

What:
Bottom-line ($) need to drive:
Efficiency
Effectiveness

Why:
Too many people
Doing to many things differently
In too many different places

How:

Consolidate
Standardize
Measure
Improve

Labor Arbitrage - Drives Initial Savings

Efficiency Improvements - Drive Year-on-Year Savings and Provide for Growth
Cytec Industries

24

Secrets to Shared Service Center Success

Project Management

Continuous Improvement

Cross-Functional Communication

Salesmanship

Cytec Industries

25