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Asset ID:

1-71-1311776.1
Update Date: 2012-04-03
Keywords:
Solution Type Technical Instruction Sure
Solution 1311776.1 : CAM - How to Remove and Replace Midrange Disk Impending Disk
Failure:ATR:2362:2
Related Items

Sun Storage 6180 Array

Sun Storage Flexline 240 Array

Sun Storage 6580 Array

Sun Storage B280 Array

Sun Storage Flexline 280 Array

Sun Storage 2510 Array

Sun Storage D240 (STK) Array

Sun Storage 2540 Array

Sun Storage 6780 Array

Sun Storage 2540-M2 Array

Sun Storage 6140 Array

Sun Storage D280 Disk Subsystem

Sun Storage Flexline 380 Array

Sun Storage 2530 Array

Sun Storage 2530-M2 Array

Sun Storage 6540 Array

Sun Storage 6130 Array

Sun Storage 2501 Array

Related Categories

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP

In this Document
Goal
Solution

Applies to:
Sun Storage 6540 Array - Version: Not Applicable and later [Release: N/A and later ]
Sun Storage Flexline 280 Array - Version: Not Applicable and later [Release: N/A and later]
Sun Storage D280 Disk Subsystem - Version: Not Applicable to Not Applicable [Release: N/A
to N/A]
Sun Storage 2501 Array - Version: Not Applicable and later [Release: N/A and later]
Sun Storage Flexline 380 Array - Version: Not Applicable and later [Release: N/A and later]
Information in this document applies to any platform.

Goal
How to Replace an Impending Disk Failure in CAM

Solution
DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ADMINISTRATOR/ENGINEER NEED:(IS A SITE ENGINEER
AVAILABLE?)
The replacement instructions are well documented in the Common Array Manager service
advisor.
TASK COMPLEXITY: 0
TIME ESTIMATE: 20 minutes
FIELD ENGINEER INSTRUCTIONS
PROBLEM OVERVIEW:
HDD has been determined as about to fail by an Impending Failure fault on the array.
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?: N/A
WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
1. Verify HDD status.
If a Hot Spare remove it from the hot spare list prior to proceeding, to return it to an unassigned
state.
If the HDD is unassigned, continue to Step 3.
2. Use CAM, to verify the alarms on the array.If there is already a Degraded Volume and/or Hot
Spare in Use fault for the HDD then continue to Step 3.
WARNING : FOR RAID 0, if the faults are "Impending Failure Risk High", the replacement of
the HDD will cause data loss. The volumes impacted by this fault should be removed from
server
access in preparation for this.
The HDD must be manually failed prior to replacement. Click on the Array->Physical Devices>Disks->Click on the Disk->Click Fail Button
3. Use the Service Advisor(SA) for the Array in question to review HDD replacement directions.
This will also show you how

to toggle the HDD location indicator for replacement. Use the indicator to locate the HDD in
question. The HDD should also
be failed/faulted in the SA. If it is not contact the TSC or verify the reason for the HDD
replacement yourself.
4. The HDD location specified should be indicated by an amber fault LED for that Tray and Slot,
as well as the white location LED
if available on that tray.
5. Remove the HDD, and verify that the HDD is the same:
a) type: SAS/SATA/FC/SSD
b) size
c) RPM
NOTE: the HDD make and model do not have to be the same, only the type, size and RPM.
6. Replace the HDD according to the instructions in the SA.
NOTE: If the HDD firmware needs updating, the customer will have to schedule this at a later
date, as a copy back is typically immediate.
OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM
TO AN OPERATIONAL STATE:
1. Verify with customer that the HDD is in an OK or Optimal state.
2. Verify with the customer that the VDisk is reconstructing(if RAID 1,3,5,6). If it is not, you
may need to manually start the reconstruction.
3. Verify that all Alarms regarding HDDs bypassed, degraded HDD channel, and impending
failures have been removed from the system
4. If the VDisk is a RAID 0, let the customer know that they need to either delete all the volumes
on the vdisk, or initialize the VDisk. The initialize Vdisk is found at the bottom of the Service
Advisor,
password: arrayservice.

Initialize RAID 0 VDISK:


1. Revive the drive you just inserted through the UI or Service Advisor
2. use the Initialize VDisk function in the Service Only area of the Service Advisor
The initialize Vdisk is found at the bottom of the SA. password: arrayservice
This may not be available to all customers. If the initialize option is not in the Service Advisor,
then the volumes must be deleted.
PARTS NOTE:
REFERENCE INFORMATION:
The Service Advisor in CAM
Reference: Copy back not starting after replacing a faulty drive in a Sun StorageTek[TM] 2500;
6140; 6540; 6580; 6780 and Flexline 380 (Doc ID 1164893.1)

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