BSBINM301Organiseworkplaceinformation

Session3

2015InnovationandBusinessIndustrySkillsCouncilLtd

Purposeofthispresentation
Attheendofthissession,youshouldknow:
howtocollectandassessinformation
thedifferenttypesofinformationorganisations

use
themethodsthatareusedtocollectandassess

information.

2015InnovationandBusinessIndustrySkillsCouncilLtd

Typesofinformation
computerfiles
correspondence
financialfigures
forms
invoices
employeerecords
performancetargets.
2015InnovationandBusinessIndustrySkillsCouncilLtd

Accessinginformation
Manyorganisationshavepoliciesandproceduresgoverning
thewayinwhichinformationisaccessed,suchas:
codeofconduct/codeofethics
informationmanagementprotocols
legalandorganisationalpolicies,guidelinesand

requirements
managementauthoritylevelsandrequiredapprovals
OHSpolicies,proceduresandprograms
proceduresforupdatingrecords
qualityassuranceand/orproceduresmanuals
securityandconfidentialityrequirements.
2015InnovationandBusinessIndustrySkillsCouncilLtd

Collectinginformation
completingindividualresearchusingtheinternet,books,

journals,publishedreports,etc.
reviewingwrittendocuments,suchas:clientfilesand

records,pastadvertisingcampaigns,etc.
gatheringinformationfromotherorganisations
conductinginterviewswithcolleagues/customers
observingandlistening
reviewingbusinessrecordsanddata,suchassalesrecordsand

profitperformance
formsandquestionnaires,suchasapplicationformsand

surveys.
2015InnovationandBusinessIndustrySkillsCouncilLtd

Usinginterpersonalskills
Sometimesyouwillberequiredtointeractwith
otherstocollectinformation.Thiscouldinvolve:

oneononemeetings
teammeetings
networking
focusgroups
feedbacksessions
consultationmethods.
2015InnovationandBusinessIndustrySkillsCouncilLtd

InterpersonalSkills

Clearcommunication
Assertivenessandempathy
Integrityandcharisma
Respectforothers
Abilitytobeateamplayer
2015InnovationandBusinessIndustrySkillsCouncilLtd

Activelistening
1. listeningandunderstanding
2. empathise
3. clarify
4.restate
5. Ifyouhavetostateyourownviews,statethemonly

afteryouhavelistenedtotheotherperson.

2015InnovationandBusinessIndustrySkillsCouncilLtd

Assessinginformation
Onceyouhavecollectedinformationitis

importantthatyoucompleteanassessment.
Youneedtoaskyourself:
DoesthisinformationclearlyarticulatewhatI

needtoknow?
Istheinformationaccurate?
Isthisinformationcurrent?
Istheinformationrelevant?
2015InnovationandBusinessIndustrySkillsCouncilLtd

Thenextsteps
Youshouldnow:
ReadSection2oftheStudentWorkbook.
Completealllearningactivitiesdetailedin

Section2.

2015InnovationandBusinessIndustrySkillsCouncilLtd