Activity: work is effected in a process an organization.

Support activities: support primary activities and support one another by providing
purchased inputs, technology, human resources and various functions across the company
that can be synthesized in supply, technology development, administration, human
resources and infrastructure of the company.
Service Activities: Tasks that support departments of the organization.
Activities way process: Activities that transform inputs into finished products.
Administration: Function is responsible for determining the overall objectives, major
policies and organizational structure of a company.
Administration costs: System planning and administrative control, based on the use of
cost, drives continuous improvement of enterprises.
Administration efficiency: It is the ratio of inputs regarding the results are used.
Storage: Maintain and protect an object against any unauthorized removal
Warehouse: cility to store products for long periods between stages of production, or to
keep finished products.
Operation analysis: research process operations in manufacturing or office work. In
general, the process to achieve standardization of the operation, including time and motion
study.
Job Analysis: Detailed in a position to determine their obligations, responsibilities and
special requirements for your performance review.
Analysis of work: Procedure for careful evaluation of each job and register your details to
assess fairly.
Risk analysis: Review of the uncertainty associated with research, development and
manufacture of a product or service.
Promotion: Promote an employee to a job with better pay and often includes higher
demands.
Audit Management: Validation and systematic assessment of the value or quality of the
various functions, activities or administrative procedures of an organization, obtained for
comparison with established standards for good management or administrative measures
theoretical perfection
Automation: Replacement of human labor, whether manual or intellectual, for work of
machines.

Balance: Quality of the motion sequence that favors the development of rhythm and
automatism.
Balancing lines: Problem of determining the ideal number of workers assigned to a
production line.CAD: Computer Aided Design
Quality of Conformity: Degree to which the design specifications of the product or service
are achieved.
Process quality: Quality included in a product, as in every manufacturing operation.
Product quality: Quality of design and quality conformity of that shot.
Quality of design: inherent value of the product on the market.
Total quality: Japanese administrative approach that encompasses the quality of all
aspects of a business (processes, materials, personnel, environment) through a process of
continuous improvement.Product quality: Quality of design and quality conformity of that
shot.
Quality of design: inherent value of the product on the market.
Total quality: Japanese administrative approach that encompasses the quality of all
aspects of a business (processes, materials, personnel, environment) through a process of
continuous improvement.
Capacity: Maximum order quantity customers can be satisfied for a certain period.
Installed capacity: Capacity to which may occur.
Capital work: invested to purchase raw materials not yet sold to Money.
House of Quality: A tool that builds on the attributes of the client.
Quantity: Volume or number of objects.
Rating: Action and effect of classifying. How to sort the items according to certain
relationships between them.
Duty cycle: total sequence of movements and events that comprise a single operation.
Working conditions: Fcatores as light, temperature, smoke, safety, hazards, noise, dust,
etc., that affect the performance of a work or general welfare of the employee.
Buyer: Person engaged in the acquisition of goods, raw materials, goods, materials or any
other similar, by paying money or its equivalent.

Contents: Stage planning including marketing plan, the plan of inputs and financial plan.
Administrative control: the process by which management ensures that resources are
obtained and used efficiently and effectively, according to the planned objectives for the
organization.
Quality control: Procedure to set acceptable limits validation in size, weight, finish, etc.,
products or services, and maintains the goods or services obtained within these limits.
Total quality control: Philosophy of a work culture oriented to the human resource
commitment to continuous improvement, so that over time productivity is achieved and
thus a cost leadership that can compete is achieved.
Direct Costing Method includes only within the product cost of loa variable costs, fixed
costs leading to production period.
Cost: sum of expenses incurred by an individual or to purchase a good or service,
intended to generate future income.
Cost of quality: cost is allowed to earn or incur by not doing things right the first time.

Manufacturing costs: direct material costs more direct costs of labor costs factory.
Cost of production: is generated in the process of transforming raw materials into finished
products.
Quality costs: those related to quality measurement.
Training costs: Includes all the boxes related training programs for logara that work
through dela quality culture.
Evaluation costs: Those contos as incurred for determining whether products or services
meet the requirements and specifications.
Warranty costs: These are the costs that the service provided to customers under warranty
contracts incurred.
Inspection costs: Costs that are incurred for monitoring compliance product throughout the
manufacturing process, including a final review and sent him packing and product. With
these costs is to avoid that a product does not meet the standards and specifications
conformities reaches the customer.
Labor costs: Costs directly involved in the processing of the product.

Raw material costs: Cost of materials integrated into the product.

Cost of quality planning: includes those costs associated with designing, developing
manuals and procedures necessary to implement a total quality program, and the general
plan of quality, of inspection, verification, and so on.
Prevention costs: These are costs incurred before starting the process in order to minimize
costs for defective products.
Rework costs: costs are correct product defects pair that they can be useful depending on
the intended use thereof.
Costs reviewing new products: Includes costs relating to the design, preparation of new
proposals for new products and test or simulation programs to achieve new products.
Product costs: They take against income only when they have contributed to generate
directly: ie are the costs of products that have been sold, sim imported without such a sale,
in such a way that the costs do not contribute to generate income in a given period will be
inventoried.
Direct costs: Costs that are fully identified in an activity, department or product.
Fixed Costs: Those that remain constant within a certain period, regardless of whether that
volume changes.
Quote: Document manage suppliers to establish the amounts of delivery, payment, quality
assurance, etc., materials that have been previously requested
Chronological: sorting by date documents or printed material is handled in the company,
through receiving system dates.

Decibel (dB): A unit of sound intensity; logarithmic ratio of the intensity measured on the
reference intensity.
Delay: Any interruption of routine work that does not occur in typical work cycle you.
Avoidable delay: Interruption of productive work due entirely to the operator and does not
occur in the normal work cycle.
Unavoidable delay: disrupting the continuity of an operation that leaves the operator
control.

Departments of staff or services: Dependencies dealing ensure that line departments are
effective.
Function Deployment Quality (QFD) is a technology whose main objective is to determine
the essential characteristics or attributes of the product, process and service required by
the client, and how to exceed your expectations.
Diagnose: A tool that allows for the actions or decisions of the administration symptoms
that shed light on problem areas or areas hit to determine the actions to be performed to
correct a situation or capitalize a success are discovered.
Diagram description of the process: simple graphical representation of all operations are
performed in a manufacturing process.
Flowchart: Graphical representation of the distribution of a process, which shows the
location of all the activities listed in the flow diagram of the process and travel paths of the
process.
Process diagram: Graphical representation of a manufacturing process.

Bimanual process diagram: Diagram showing the movements made by a hand with
relation to performing the other; use abbreviations or symbols therbligs.

Diagram man-machine process: Diagram showing the exact relationship in time between
the duty cycle of the operator and the cycle of operation (s) machine (s).

Job design: design process based on ergonomics to suit the task and the operator
workstation.
Discount: Reduction applied to the value that gives a fine.
Distribution by Product: Plant type of distribution according to which workstations or
machines should be grouped by similarity of the process or manufacture; also known as
functional distribution.
Distribution by product type: plant layout whereby workstations should be placed in a line
continues so that the flow from one operation to the next is minimized for any kind of
product; also known as online distribution plant.

Efficiency: The ratio of real output on the standard output.

Focus: Choosing a narrow panorama competition within a single sector.

Assemble: The act of joining two parts corresponding to each other.

Ergonomics: Science Trim task or workplace skills and limitacio.es operator; are
sometimes called human factors.
Season: Area where the operator performs the work items of a specific operation.
Strategy: Course of action in which all company resources are committed to achieve their
goals .The strategy should manifest itself in terms of operational significance
Study methods: Analysis of an operation to increase production per unit of time and thus
reduce the unit cost.
Micromovement Studies Division of the work assignment in therbligs, achieved through
frame by frame analysis of a film and improving the operation through the elimination of
unnecessary movement and simplifying necessary.
Motion study: Analysis and study of the movements that constitute an operation to improve
the movement pattern by eliminating the inefficient movements and efficient reduction.
Ethics: discipline that studies human behavior under a regulatory standpoint.
Fatigue: Decreased ability to work.
Warranty: Action and effect of strengthening the provisions. Bail garment. Thing that
ensures and protects against some risk or need. Surety guarantee. It is the responsibility
assumed by the supplier on goods sold to the buyer.
Gantt Chart: Series of graphics that consist of horizontal lines or bars in positions and
lengths showing programs or quotas and progress in a common time scale.
Warranty: Action and effect of strengthening the provisions. Bail garment. Thing that
ensures and protects against some risk or need. Surety guarantee. It is the responsibility
assumed by the supplier on goods sold to the buyer.
Administrative expenses: are those that originate in the administrative area.
Operating Expenses: The cash spent by the company to become throuhgut inventory.
Selling: Those that are incurred in the area that is responsible for carrying the product from
the company until last customer.

Slack: Time that is added to the normal to allow personal, avoidable delays fatigue and
time.
Check: elemental movement that is carried out to compare an object with the standard.
Inventory: List of materials, goods or items available in stock.
Jidoka: Autonomous control error within the Toyota production system, where the
machines are stopped to prevent defective affect further processing.
Working day: Any work for which the employee is compensated based on the time and not
in production.
Just in time (JIT): Technical lean manufacturing or production flow directly reduces setup
times and requires suppliers to deliver only when needed, eliminating large inventories.
Kaizen: A system of continuous improvement activities.
Similar Kanbam card labeled with product information throughout its production cycle to
maintain the JIT.
Logistics entries: Buy and entry to store the raw material and material requirements of the
administrative area.
Logistics outputs: Storage of finished products and their distribution to customers. In many
companies these activities represent significant costs, and the client gives value to the
speed and consistency of service.
Work measurement: One of several processes (time study, work sampling system and
predetermined times) to set standards.
Continuous improvement: ongoing process to ensure total quality in a company.
Goods: Synonym of merchandise, gender or product. Are tangible goods that are bought
to be sold.
Shrinkage: A term used to indicate the amount of material lost from the output of the
supplier's warehouse to the entry thereof in the destination.
Method through the scatterplot: This method is useful to supplement the point-high pointlow method. Select two representative points of the cost function being analyzed. If
included with these two points are not representative, you can choose other they are,
thanks to the graphic form that allows a good selection.
Statistical method: Used to measure the association between a dependent variable and

one or more independent variables, using regression analysis. This analysis shows the
relationship between the two variables, and how they affect the independent variables on
the dependent, expressing these effects Gorman equation.

Mission: Fundamental objective to guide the company.

MTM (methods time measurement) Process for analyzing an operation or manual method
to determine the basic movements required to perform the operation and assign a
standard predetermined time each movement, based on their nature and conditions that is
performed.
Muda: In the Japanese industry, waste to be removed.
Sample: small part of something, or unit between a number that indicates the style, quality
and other properties of the total.
Business: A set of activities and products that satisfy a particular need for an external
market.
Customer Order: It implies a set of activities that produce services rather than products.
Purchase Order: Document that handles the purchasing department and may vary in
shape or extensional upon signature by the supplier and buyer makes a purchase contract
- sale.
Service organization: That which through a series of activities is able to offer or provide a
specified service or integrated services. Meet the needs of customers through the services
they offer.
Order: Document handling companies; is considered informally under no sanctions
importance, particularly by the supplier in case of breach.
Planning: Design of shares whose mission is to change the target of the way it has been
defined.
Term of supply: Time between the moment that the missing of a product will be supplied
and the likely time that will be supplied.
Policy: Statements of the purposes, goals, principles, intentions or ideals that a company.
Price: Value estimated at something, synonymous with cost amount. It is the value which
gives a good or service.

Operating expense budgets: A tool that aims to achieve the expenses incurred distribution
functions and administration of the company to carry out nature's own activities.
Estimates of labor: Document is clearly diagnose human resource needs (for direct labor)
and how to act on this diagnosis has to meet the requirements of the planned production.
Estimates of production: An instrument that determines the amount to be produced for
each line selling organization. It determines the plan requirements with respect to different
input used in the production process.
Budget material requirements: accounting tool that is expressed in monetary units
depending on the production budget.
Sales Budget: Instrument to determine the behavior of demand, ie learning that is
expected to do the market, so that once this stage is to draw up its own production budget.
Budget: Calculus advance the cost of a work. It is a document that is based on the
assumed conditions the type of materials, labor, time, quality, etc., which handle some
providers.
Budgets: inclusive plan and coordinator expressed in financial terms with respect to
operations and resources as part of a company for a certain period, in order to achieve the
objectives set by senior management.
Process: Step into the planning of determining what scenarios and set goals.
Production services: Consists of services that are consumed when they occur, so they do
not require inventoried or storage costs.
Productivity: Performance Simultaneous production and the methods used, ie working with
people with more ideas, not less crowded.
Outlook: Assumptions of what will happen in the future.
Supplier: person, physical, moral charge of supplying or providing things, materials, or
other raw material required for a business.
Breakeven: The point at which income is equal to the costs; at no profit or loss.
Multiple Regression relationship between a dependent variable and several independent.
Simple regression relationship between a dependent variable and an independent.
Reception: Role of taking possession and accept the materials according to the purchase
order or order.

Requisition: An internal document that manages a company to indicate the needs that raw
material or any other material.
Restriction: Anything that hinders the system to achieve better performance and reached
their goal, both today and in the future.

Feedback: Return of significant information to the operator, so that could affect their
performance accordingly.

Hazard: A condition with the potential to cause injury or damage.

Operational Risk: The probability that sales do not cover the fixed costs of the company.
Job rotation: similar to the extension of the work activity because it gives workers the
opportunity to perform a variety of tasks to avoid repetitive work, but with a more rigid
schedule.
After sales service: Covers the support that has been given to the client installation,
maintenance and generally monitor the company-client relationship.
Simulation: Technical devised to design and choose the best actions that would place the
company in administration desired location.

SMED (exchange matrix in a minute): A series of techniques to change production

machinery in less than 10 minutes.
Stock or stock: accumulation of material waiting to be used.
Supplies: Goods or services provided in periodic or continuous form of a company, so that
it can properly carry out its activities; for example, ink, soap, stationery, electricity, diesel
gas, etcetera.

Theory of constraints: Theory that helps administrators to correctly identify both internal
and external constraints and decide how to make the most of the restrictions.
Therblig: One of the 17 work items defined by Gilbreth.
Standard Time: Value in units of time to complete a task, given the proper application of
measurement techniques work by qualified personnel.

Idle time: Time when a machine or a worker is unemployed or not working.

Value: energy or effort that motivates human action. Element that attracts people towards
those objectives or services that somehow satisfy a need.
Values: Set of statements that reflect the fundamental principles with which the company
must operate.
Capacity variation: Variation determines the installed capacity unused.