PATRICK MCGINN

Bartlett, Illinois 60103

630-632-7553 pmc6012@yahoo.com

INCIDENT RESPONSE MANAGER

Dynamic Incident Response Manager with more than 30 years of electronics industry experience. Demonstrated
expertise in fields including incident response, financial services, warehouse and distribution, and electronics testing.
Proven experience with Fortune 100 corporations to small business operations maintaining and troubleshooting systems
and services. Skilled at developing and managing project teams and vendor relationships to plan and implement
successful software rollouts and installations. Strong management experience leading and developing employees and
training staff. Solid reporting expertise maintaining project communications to executive management and ensuring legal
and regulatory compliance.
Incident Response Management IT Infrastructure / Design Budgeting Cost / Benefit Analysis SDLC Reporting
Financial Services Internal Controls Change Management Consulting Strategic Planning IT Strategy
Team Leadership / Motivation Process Improvement QA / Testing Deployment / Migrations Communications
Vendor Management Process Improvement Risk Management OSHA / Regulatory Compliance Documentation
Incident Containment Training / Development Customer Facing Teams Escalation Triage Investigations
Evidence Analysis Conclusions / Recommendations Testing Forensic Team Client Relations Whiteboarding
AGILE Framework Waterfall Project Management Customer Service / Support Project Management ITIL
Business Analysis Vendor Management Program / Process Management Requirements Gathering
Cross-Functional Team Management Problem Management Requirements Gathering Process Development
Enterprise Architecture Review Complex Incident Response Techniques Post Incident Reviews
DISCOVER FINANCIAL SERVICES LLC. Riverwoods, Illinois 10/2006 Present
Financial services company providing credit cards, online banking, personal loans, and student and home equity loans.
Project Manager
Managed projects for the personal loans division providing strategic business improvements, mobile web application
functionality, software upgrades and enhancements. Ensured FDIC regulatory compliance and maintained SOX and
application audits. Managed $300,000 budget.
Achievements:
Bought banking and loan software platform in house to reduce costs and increase control. Developed requirements
with project teams and vendors providing software testing and install processes and procedures. Developed $7.2
million in banking expense savings.

Reduced merchant interaction wait time from more than six minutes to under 30 seconds. Performed root cause
application and infrastructure analysis and developed network solution for enhanced client service.

Established CFPB standards compliance by improving credit bureau customer account reporting. Utilized Fiserv
Signature platform to ensure timely and accurate customer loan accounts information.

Ensured collection agents compliance with federal and state regulatory laws, restrictions and guidelines.

Rerouted transaction traffic for Walmart credit card transaction processing for hub outage during a storm. Identified
and rerouted network transactions to maintain credit card operations until restoration of normal operations.

ADVANTAGE FINANCIAL GROUP LLC. Glendale Heights, Illinois 8/2005 9/2006

Financial company providing relief services for distressed homeowners.
Network Administrator / Engineering Manager
Developed internal office network including equipment purchases, infrastructure installation and software installation and
configuration for Apple and Windows. Provided sales team laptops, equipment and office supplies for remote seminars.
Lead staff of three direct reports.

Resume

PATRICK MCGINN Page 2 pmc6012@yahoo.com

Achievements:

Provided remote sales seminars in Illinois, Florida and California. Managed equipment setup, performed preseminar facility checks and monitored seminars earning more than $50 million.

Maintained centralized data location and remote California office. Utilized TCP/IP switch network for remote hub.

GRECO AND SONS INC. Bartlett, Illinois 3/2005 8/2005

Importer, distributor and manufacturer of premium quality food products and world class Italian sausage.
Contract Consultant
Installed, configured and tested warehouse and distribution software.
Achievements:
Developed training and materials for office staff, sales force, warehouse personnel and distribution truck drivers.
ELECTRONIC TEST CENTER INC. Addison, Illinois 3/1996 2/2005
Printed circuit boards electrical integrity testing utilizing CAD/CAM software.
Network Administrator / Engineering Manager
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Designed and implemented 1 program and grid test fixtures to check printed circuit boards and maintain local area
networks and computer software, equipment and infrastructure system. Managed staff of six direct reports maintaining
testing operations.
Achievements:
Developed in-house engineering testing using Lavenir PCB CAD/CAM software. Secured equipment, drills,
materials and software to test PCBs.
Expanded PCB testing technology adding flying probe test equipment and programs to increase PCB test
capabilities.
Additional Experience
Manufacturing Engineer, Omni Circuits Inc., Glenview, Illinois
Customer Service Manager, Welch Scientific Company, Skokie, Illinois

EDUCATION
Bachelor of Science in Information Technology
Almeda University, Boise, Idaho

MILITARY TRAINING
Advanced Electronics Certification, US Navy, San Diego, California

PROFESSIONAL TRAINING
Agile Project Management, CA Technologies Rally

COMPUTER SKILLS
Microsoft Office Suite, Fiserv Signature, Atlas / Finacle Financial Suite, HP ServiceNow, Mobius Reporting
E-Ice Collections Software, DM-9 Recovery Software, Teradata, MS Project, MS 2000/NT Server Administration
NFS Server Administration, UNIX / Sun / Solaris Administration, SQL, JAVA, HTML and COBOL Programming Languages
VOIP Planning / Implementation / Administration, DNS / DHCP, TCP / IP Administration, Norton/McAfee Security Suites
CNC Programming, CAD / CAM Software

Resume