2015AnnualReport WEB

2015 ACI Annual Report
Airports Council International (ACI) advances the collective interests

of, and acts as the voice of, the worlds airports and the communities
they serve. ACI promotes professional excellence in airport
management and operations and, as of January 2016, accounts for 592
members operating 1,853 airports in 173 countries.
Table of contents
Message from the Chair
Message from the Director General
ACI World Governing Board
State of the airport industry
Consolidating our position as a reliable
industry partner at ICAO
Safety: Our top priority
Airport security: Facing new challenges
Airport Information Technology at the
core of operations
Managing health emergencies
Environmental stewardship
Spotlight on passenger satisfaction
Expanding services to our members and
building knowledge
Better education. Better professionals.
Better airports.
ACI Africa
ACI Asia-Pacific
ACI EUROPE
ACI Latin America-Caribbean
ACI North America
ACI World senior staff
ACI worldwide offices
04
06
08
14
22
26
36
40
46
48
52
56
60
66
72
78
92
96
102
103
Message from
the Chair
2015 marked the last year of my

two-year term as Chair of ACI World.
During my time in the position,
I was particularly encouraged by
the camaraderie that airports from
across the globe showed time and
again at ACIs many conferences and
exhibitions. The worldwide community
of airports is made up of professionals
from all walks of life confronting a
variety of challenges and seizing all
manner of opportunities. Despite
the differences, there are significant
common interests, and this is where
we collectively shine; within this
space lies an opportunity for all of
us to broaden our knowledge, offer
innovative solutions to shared problems
and find new ways of moving the
industry forward.
Over and above ACIs ambitious yearly
calendar of by airports-for airports
events, the organizations role as
the voice of the worlds airports is
manifested in many other ways,
including through training initiatives,
the Airport Excellence (APEX) in
Safety programme, a suite of best-
Fredrick Piccolo, Chair, ACI World
practice and statistical publications,

the enhanced Airport Service Quality
(ASQ) programme, and working closely
with ICAO to represent members at
the policy development stage. The
common thread that runs through all of
these activities is a steadfast belief that
the best wayindeed the only truly
sustainable wayto face the future is to do so collaboratively.

ACI is stronger because of the unwavering commitment of its members, and the
airport industry is stronger because of ACIs focus on furthering its interests. It
is a virtuous circle that I am proud to have been a part of in the capacity of ACI
World Chairman during 2014 and 2015.
I would like to extend my thanks to Angela Gittens, Director General, ACI World
and her very talented staff, and all of the Regional Leaders for their commitment
to the industry. If the last two years are any indication, great things lie ahead for
the worlds airports in the years to come.
Fredrick Piccolo
Chair
ACI World
Message from
the Director General
In 2015, ACI continued to represent

the interests of its members on the
global stage with the ultimate goal of
ensuring an industry that is sustainable
over the long term. Of course,
sustainability in the context of airports
is a term that encompasses a wide
variety of activities and responsibilities.
As always, our industrys top priorities
are safety and security. The continued
success of the Airport Excellence
(APEX) in Safety programme and
preparations for the launch of the
offshoot APEX in Security, both in
collaboration with ICAO; our work with
ICAOs Air Navigation Commission
on a variety of safety-related fronts;
involvement in events such as ICAOs
High Level Safety Conference and the
jointly organized ACI-ICAO-IATA AVSEC
World Conference; and much more are
clear indications that ACI plays a vital
role in ensuring the safety and security
of the worldwide air transport industry.
To be sustainable airports must
likewise operate as a part of the
communities they serve. This includes
Angela Gittens, Director General, ACI World
not only a focus on environmental

stewardship, but also on being viable
businesses that contribute to local
economies. With regard to the former,
ACI in 2015 worked more closely than
ever with members and stakeholders
on initiatives such as Airport Carbon
Accreditation, the United Nations
Framework Convention on Climate
Change, ICAOs Committee on Aviation
Environmental Protection, a new
publication on aviation noise and a

very successful 2015 ACI Environment
Forum. With regard to the latter,
2015 saw the publication of two
ACI publications that have grown to
become indispensable resources for
industry decision-makers, the 2015 ACI
Airport Economics Report and the 2015
ACI Annual World Airport Traffic Report.
And as airports become more businessminded, the focus sharpens on better
serving the passenger. ACIs Airport
Service Quality (ASQ) programme was
enhanced with a suite of new services
in 2015, and progress was made on a
number of facilitation projects that deal
with everything from passenger flow
and new technologies such as Google
Maps and beacons to the sharing of
information among stakeholders and a
new online community platform for ACI
members.
A major piece of the puzzle to ensure
our collective sustainability is capacitybuilding through formal training and
knowledge sharing. Global Training
delivered 132 classroom courses and
over 17,000 hours of online courses
in 2015 through ACIs fee-based and
Developing Nations Airports (DNA)

assistance programmes. As well, ACI
organized events focusing on a wide
range of topics, from safety, security
and the environment to marketing,
economics and technology, among
others. Finally, in addition to our
economics and statistics resources,
ACI launched new safety, environment
and member services publications in
2015 as a means of ensuring that our
members have the most up-to-date
information at their disposal to give
them every opportunity to excel.
Needless to say, 2015 was a busy year
for ACI, but as youll see in the pages
that follow, it was an exciting year filled
with significant progress on vital issues
that concern our members as we
continued our work as the voice of the
worlds airports.
Angela Gittens
Director General
ACI World
2015 ACI World Governing Board

Directors
FREDRICK J. PICCOLO, AAE
DECLAN COLLIER
CHAIR
VICE CHAIR
Sarasota-Manatee Airport
London City Airport, UK
Authority, United States
STEFAN SCHULTE
YIANNIS PARASCHIS
TREASURER
IMMEDIATE PAST CHAIR
Fraport AG, Germany
Athens International Airport,

Greece

Africa
PASCAL KOMLA
BONGANI MASEKO
Socit Aroportuaire de
Airports Company South
Lom Tokoin, Togo
Africa, South Africa
ROBINSON MISITALA
National Airports Corporation
Limited, Zambia

Asia-Pacific
KJELD BINGER
DENNIS CHANT
KENICHI FUKAYA
Airport International Group,
Queensland Airports Limited,
Narita International Airport
Jordan
Australia
Corporation, Japan
SEOW HIANG LEE
KERRIE MATHER
EMMANUEL MENANTEAU
Changi Airport Group Pte
Sydney Airport Corporation
Cambodia Airports,
Ltd., Singapore
Limited, Australia
Cambodia
P.S. NAIR
10
GMR Airports Limited, India

Europe
ARNAUD FEIST
MICHAEL KERKLOH
AUGUSTIN DE ROMANET
Brussels Airport Company,
Munich International Airport,
Aroports de Paris, France
Belgium
Germany
JOS-MANUEL VARGAS
SANI SENER
Aeropuertos Espaoles y
TAV Holding, Turkey
Navegacin Area, Spain
11

Latin America-Caribbean
FERNANDO BOSQUE
MARTIN EURNEKIAN
HCTOR NAVARRETE
Grupo Aeropuerto del
Aeropuertos Argentina 2000,
MUOZ
Pacifico, Mxico
Argentina
Aeropuertos del Sureste,

Mxico
12

North America
THELLA BOWENS
JIM CHERRY
MARK REIS
San Diego County Regional
Aroports de Montral,
Seattle-Tacoma International
Airport Authority, United
Canada
Airport, United States
MAUREEN RILEY
TOM RUTH
WILLIAM VANECEK
Salt Lake City International
Edmonton Regional Airports
Buffalo Niagara International
Authority, Canada
States
13
State of the
airport industry
Air travel has remained resilient in the
face of the economic woes that have
lingered in many markets. Increased
competition among suppliers of air
transport, rising per-capita income in
key markets and lower fares faced
by passengers have helped foster an
environment of sustained growth in
air travel. Thus, irrespective of the
downside risk, there has been an
overall positive net effect on traffic
growth and the air transport value
chain, including the airport business.
The overall health of the airport
industry was strong in 2014 as
revenues grew in line with the robust
growth rates in global air transport
demand. Aeronautical revenues
and non-aeronautical revenues,
which are the main components of
a typical airports income streams,
experienced sound growth rates in
2014 as compared to the previous
year. The recovery in the Euro area
and the United States, combined
with the resilience of aviation in
emerging markets in spite of impending
downside risks, translated into gains
in airport revenues. However, although
14
revenues have risen by 8.2% reaching

over US$142 billion, there was a
corresponding rise in total airport costs
(see Table 1).
In fact, after adjusting for inflation
in certain markets, costs rose faster
than revenues. Thus, the analysis
of actual net profits and returns on
invested capital (ROIC), presented later
in this article, gives a clearer picture
of financial health. In analyzing the
relative amount of global revenues, if
the industry were a country, its annual
proceeds would approximate the GDP
of the 60th-ranked country in terms of
economic output out of a possible 200
countries.
INDUSTRY REVENUE
IN 2014
$142.5 BN
Region
Total
revenue
2014/2013
% change
Aeronautical
revenue
2014/2013
% change
Nonaeronautical
revenue
and
nonoperating
revenue
2013/2012
% change
Total cost
(operating +
capital
costs)
2013/2012
% change
Africa
3,000
17.0%
2,100
18.8%
900
12.8%
2,000
2.2%
AsiaPacific
41,800
8.3%
20,600
10.2%
21,200
6.3%
27,200
9.4%
Europe
50,800
7.0%
30,100
7.8%
20,700
5.8%
41,300
4.3%
LAC*
8,100
25.9%
4,800
17.1%
3,300
38.7%
6,500
29.4%
Middle
East
10,900
13.0%
5,200
11.8%
5,700
14.2%
9,100
12.3%
North
America
27,900
4.8%
14,500
6.8%
13,400
2.4%
25,100
5.3%
142,500
8.2%
77,300
9.1%
65,200
7.2%
111,200
7.3%
World
*LAC refers to Latin America-Caribbean
TABLE 1: ESTIMATED INDUSTRY REVENUES AND COSTS (MILLIONS US$)
Since the 2008 Great Recession,

overall industry revenues have grown
by almost 4% on an annualized
basis. On a regional basis, European
airports hold the greatest proportion
of global airport revenues (36%). This
is followed by Asia-Pacific (29%) and
North America (19%). The Asia-Pacific
(28% in 2013) and Middle East (7% in
2013) regions acquired a slightly larger
share in 2014 as compared to the
previous year relative to other regions.
Europes non-aeronautical revenues
rebounded in 2014, achieving growth of
almost 6%. This comes after depressed
revenues in 2013 brought on by the
Euro area downturn. As expected, the
regions with the highest growth in
revenues also had the highest growth
in passenger traffic. Latin AmericaCaribbean, Asia-Pacific and the Middle

East saw overall revenues increase by
25.9%, 17% and 13% respectively. In
Latin America-Caribbean, major airports
such as Mexico City (MEX) experienced
a huge jump in commercial revenues
after taking over their commercial
leasing activities. On the other hand,
the growth in costs varies markedly
from one region to the next. The Latin
America-Caribbean region also recorded
the greatest gain in total costs from
2013 to 2014, which exceeded growth
in revenues. A rise in interest costs at
major airports in Brazil, Colombia and
Mexico has contributed to this jump in
costs.
15
Aeronautical and non-aeronautical revenues

It is important to highlight the
differences in the growth rates of
the two major revenue sources
aeronautical and non-aeronautical.
The actual year-over-year growth
rate for non-aeronautical revenue
was greater than the growth rate for
aeronautical revenue in 2010 and 2011.
Conversely, from 2012 to 2014, there
was a reversal in that the growth in
aeronautical revenues exceeded that
of non-aeronautical revenues. Given
that aeronautical revenues have always
exceeded non-aeronautical revenues, a
substantial increase in non-aeronautical
activities would be required to surpass
the ongoing increase in aeronautical
revenues. Although many airports
across the globe benefit significantly
from non-aeronautical activities
by providing an array of consumer
choices for products and services
with the primary aim of catering to

the tastes and preferences of airport
passengers, aeronautical income is
still outperforming its counterpart.
Indeed, air transport demand continues
to show relentless growth. As many
airports gain new routesparticularly
hubs in emerging marketsand expand
capacity to meet the constant increase
in passenger traffic, the income
generated from aeronautical activities
rises in consequence.
Chart 1 provides a detailed breakdown
of global aeronautical revenue. As
shown, passenger- and aircraft-related
charges represent a combined 66%
of all aeronautical revenues. Terminal
rentals paid by airlines for space
utilization account for almost 11% of
global aeronautical revenues and are
mainly limited to North America.
Air transport demand continues to show relentless growth. As many airports

gain new routesparticularly hubs in emerging marketsand expand capacity
to meet the constant increase in passenger traffic, the income generated from
aeronautical activities rises in consequence.
16
Boarding bridge charges, 1.1%

Cargo charges, 1.4%
Other,
7.9%
Navaid charges, 1.5%

Ground handling charges, 1.6%
Parking charges, 2.2%
Security charges, 7.7%

Passenger charges
(AIF and PFC included),
43.5%
Terminal rentals, 11.1%
Landing charges, 22.1%
CHART 1: DISTRIBUTION OF AERONAUTICAL REVENUE (2014)
Aircraft-related revenues*
Terminal rentals**
Passenger-related revenues***
55.8%
55.4%
34.2%
10.4%
10.6%
2014
33.6%
2013
After adjusting for inflation, the

greatest increase in aeronautical
revenues comes from passenger
charges, which increased by 10.3%
year-over-year in 2014 as compared
to the previous year. Landing charges
were a close second, growing by
9.4%. Some airports still generate
aeronautical revenues largely through
aircraft-related charges, but the
majority of airports have gradually put
the emphasis on charging passengers.
Chart 2 compares the overall
proportions between 2013 and 2014.
On the whole, there is greater reliance
on passenger-related revenues, which
continue to grow over time relative to
aircraft-related charges.
CHART 2: RATIO OF AIRCRAFT-RELATED TO PASSENGERRELATED REVENUES (20132014)
*Aircraft-related revenues refer to landing, parking, boarding bridge, noise and environmental, navaid and
all other aircraft-related charges (e.g., de-icing).
**Terminal rentals are mainly limited to North America. The Federal Aviation Administration (FAA)
classifies terminal rentals as passenger airline aeronautical revenues.
***Passenger-related revenues refer to passenger charges (including AIF and PFC charges), security
charges, transfer/transit charges and all other passenger-related charges (e.g., PRM).
Source: ACI Airport Economics Survey (2015)
17
On the non-aeronautical side, worldwide, retail concessions remain the leading

source of revenue for airports, representing 28% of total non-aeronautical
revenue. Car parking revenue and property revenue/rent follow retail concessions
as the second- and third-largest sources of revenue at 22% and 15% respectively.
The Middle East has the highest proportion of non-aeronautical revenue
attributed to leasing of or revenue sharing from retail concessions at almost
55% of commercial revenues. Revenue generated from car parking is growing
in importance because the proportional share has increased across all regions.
In particular, North America continues to be the world leader in generating
revenue from car parking services, with these services representing as much
as 39% of the regions non-aeronautical revenue. At 18%, revenue from rental
car concessions is also relatively higher in North America as compared to other
regions. This offsets the relatively low proportion of revenue that North American
airports obtain from retail concessions.
Airports costs
With regard to costs, airports saw
their operating expenses, capital costs
and total costs increase year-over-year
by 7.3%, 7.2% and 7.3% respectively
in 2014. As can be expected, though,
there is variation in costs from one
region to the next. With higher growth
in economic output, emerging markets
face greater upward pressure on
prices. The Latin America-Caribbean,
Middle East and Asia-Pacific regions
saw their airport costs jump up by
29.4%, 12.3% and 9.4% respectively
18
in 2014. In particular, while Latin

America-Caribbean faced an increase in
operating expenses, the largest jump
pertained mainly to the rise in capital
costs within the region. In 2013, Africa
and Europe saw declines in total costs
of 3.7% and 2.5% respectively, which
was a result of cutbacks and downward
pressure on input prices in the
weakened economies of the Euro area
and Northern Africa. By 2014, activity
picked up in both regions, although
growth was more subdued in other
regions, with costs growing moderately

in North America, Europe and Africa by
5.3%, 4.3% and 2.2% respectively.
From an historical perspective, 2014
had the sharpest increase in airport
costs over the last six years, although
to begin with, year-over-year growth
was not significantly high. These
increases are largely attributed to a rise
in capital costs and personnel expenses
from 2013 to 2014. After adjusting for
inflation, the evolution of industry costs
demonstrates that only modest growth
levels are apparent over the period of
2008 to 2013. In fact, by 2009 industry
costs dropped by 2.7%, coinciding
with the Great Recession. Having said

this, unit costs on a per passenger
basis have remained relatively stable.
Over the six-year period, annual
growth rates on a per-passenger basis
oscillated between -1% and +1%.
Operating expenses related to leasing,
rent and concession fee payments,
which make up 3% of these costs,
saw the largest increase in 2014 at
13.6% year over year after adjusting
for inflation. The principal components
of operating expensespersonnel
expenses and contracted services
underwent increases of 7.5% and 5.6%
respectively in 2014.
Airport profitability
Even though the majority of airports operate at a net loss, the airport industry
in general remains profitable, generating a 16% net profit margin and achieving
a 6.3% ROIC whilst keeping its debt level within an acceptable range (debt-toEBITDA ratio equal to 5) and constantly improving its operational efficiency. The
ROIC, however, varies across different regions and economies, and, following
conventional wisdom, is higher for airports in the emerging markets and
developing economies as compared to the advanced economies (see Chart 3).
19
Advanced economies
Emerging markets and developing economies
World
9.9%
6.3%
5.6%
CHART 3: RETURN ON INVESTED CAPITAL (2014)
Outlook
Considering the economic uncertainty
in Europe and the geopolitical risks
stemming from ongoing events in
Ukraine, the Middle East and West
Africa, air travel remained relatively
resilient in 2015. Accumulated
passenger traffic across the worlds
major airports showed growth of over
6% for this period.
The fears of a regional and global
spillover effect from these events
have been contained with minimal
repercussions on air transport. From
20
a regional perspective, there were

no major weak spots with respect to
the rise in passenger traffic for the
period from January to December
2015. Growth in passenger traffic is
forecasted at 5.9% year over year in
2016.
Although the rate of growth in air cargo
markets slowed compared to 2014, air
cargo grew by 2.3% on a year-to-date
basis to December 2015 as compared
to the same period the previous year.
Growth became more subdued since
global demand for foreign goods and

commodities weakened compared
to 2014. Reflecting the emerging
market malaise, business confidence
was in limbo for the first half of 2015.
Naturally, the air cargo market was
affected by this with the weakening
of orders by air and the build-up
of inventories. Downside risks will
continue to persist in 2016.
While the prospect of future global
economic growth is cause for
optimism, there are two forces at play
that continue to move in opposite
directions. As key regional economies
such as North America get back on
course, a slowdown in emerging
markets is dampening the potential for
significant advances in the global air
cargo market. Thus, economic growth
prospects were limited in 2015 and will
continue to be so in 2016.
passenger traffic growth and growth

that is generated in airport revenues.
The non-aeronautical side of the
airport business will continue to see
opportunities at airports in some key
emerging markets, although airports
that already have well-developed
commercial activities, particularly in
advanced economies, are likely to face
more moderate growth prospects. On
the cost side, although lower oil prices
may have reduced the cost of doing
business within the value chain, a
tightening of credit markets, particularly
in the United States, will increase the
cost of capital and debt financing of
airports.
For more information on ACIs
statistical publications, please visit
http://www.aci.aero/Publications/
ACI-Airport-Economics-and-Statistics.
With regard to airport financial

performance, revenues on a
per-passenger basis will continue to
remain stable and are expected to
grow only modestly in the short term.
With a greater reliance on passengerrelated charges and revenues, there is
a strong positive relationship between
21
Consolidating our position

as a reliable industry partner at ICAO
ACI participated in the jointly organized ICAO-UNNOSA AeroSPACE Symposium, held 1820 March 2015
in Montreal, Canada
As at ACI, an ICAO year goes by very

quickly. It is just over a year since ICAO
celebrated the 70th Anniversary of the
signing of the Chicago Convention, at
which the United Nations Secretary
General, Ban Ki Moon, was a guest of
honour. In February 2016, Mr. Moon
made a return visit to the ICAO Council,
but this time in Montreal. He spoke
about the synergies between ICAOs
five Strategic Objectives and the UN
2030 Sustainable Development Goals,
and he mentioned the importance of
the sustainable development of airports
and the supporting infrastructure in the
delivery of those goals.
22
The coming year will be a busy one

for ICAO. Its supreme body, the
Assembly, made up of 191 Member
States, elects its governing body, the
36 Member Council, every three years.
The next Assembly will be held from 27
September to 7 October in 2016.
The Assembly also agrees the
organizations budget for the coming
three years, and adopts a wide range of
policy Resolutions which set the course
for the Council and the Secretariat.
ACI works closely with ICAO on many
aspects of its work. It is an observer
at the Council meetings and at those
of the Committees and Air Navigation
Angela Gittens, Director General, ACI World (right) and Dr. Fang Liu, Secretary General, ICAO at ACIs
Investing in Airports Conference, held in Delhi from 24 December 2015
Commission, where well prepared

briefings and timely conversations
can make the difference in terms
of outcomes which are likely to be
favourable to our membership. An
excellent example of this has been
the agreement to reduced taxiway and
taxilane separations, thereby increasing
the efficiency of many airports around
the world as they have been able to
accommodate larger aircraft more
effectively.
ACI has also been able to exercise
influence through attendance at major
aviation events such as the High
Level Safety Conference held from
26 February 2015; the ICAO/United

Nations Office of Outer Space Affairs
(UNOOSA) AeroSpace Symposium,
1820 March 2015; the Remotely
Piloted Aircraft Systems Symposium,
2325 March 2015; the Aviation
Security Panel, 1317 April 2015; the
Committee on Aviation Environment
Protection Steering Group, 2024 July
2015; and most recently, the first ICAO
World Aviation Forum, 2325 November
2015. These are all areas where ICAO
and ACI have common interests and
where we, usually in the person of the
Director General, Angela Gittens, are
able to present our case in high level
industry discussion panels to senior level
23
officials from the ICAO Member States.

In return we have also been able to
attract senior ICAO officials to attend
important ACI events, including the ACI
Latin America-Caribbean/World Annual
General Assembly (WAGA), Conference
and Exhibition held in Panama in August
2015. Most recently the Secretary
General, Dr. Fang Liu, gave the keynote
speech at the ACI Investing in Airports
Conference, held in Delhi from 24
December 2015.
In terms of ongoing projects, ICAO

and ACI have worked together to
deliver the world renowned Airport
Management Professional Accreditation
Programme, and have worked closely
on other specialized training and
development courses through ACIs
Global Training and Developing Nations
Airport Assistance projects. ICAO also
works closely in a technical sense,
supporting the Airport Excellence
(from left) Ilham Marichal and Laetia Herinckx, 2015 ACI-ICAO-IATA Young Aviation Professionals
We have thoroughly appreciated the new perspectives brought to ACI by our latest
round of Young Aviation Professionals, who had been recruited through a competitive
process organized by ACI, ICAO and IATA and which attracted nearly 400 applicants.
24
(from left) Osama Al-Sayaghi and Zaheer Aleem, 2015 ACI-ICAO-IATA Young Aviation Professionals
(APEX) in Safety programme, with its participation being widely applauded at the
African Aviation Week, held in May 2015 in Maputo, where several senior State
representatives spoke spontaneously of the value of APEX. Last, but not least,
we have thoroughly appreciated the new perspectives brought to ACI by our
latest round of Young Aviation Professionals, who had been recruited through a
competitive process organized by ACI, ICAO and IATA and which attracted nearly
400 applicants.
Looking ahead, 2016 will be a more than full year for ACI since this years WAGA
will be held in Montreal, almost coincident with the ICAO Assembly. This will be
another opportunity to showcase the role of ACI, the importance of the worlds
airports and the contribution we all make to global economic development.
25
Safety:
Our top priority
detail to ICAO State Letters on a variety

of issues, especially three affecting
Annex 14 (Aerodromes) with proposals
from the Aerodrome Design and
Operations Panel, and one on Annex 19
(Safety Management) with proposals
from the Safety Management Panel.
Angela Gittens, Director General, ACI World opens

the pre-conference Safety Symposium at WAGA
2015
In 2015, the Safety and Technical Affairs

group maintained its strong relationship
with the ICAO Secretariat and with the
Panels and working groups affecting
airports. During 2015, we replied in
26
ACI participated fully as an Observer at

the ICAO Air Navigation Commission
(ANC) during the year, especially when
the ANC dealt with three new State
Letters in 2015 on amendments to
Annex 14. These proposals covered the
Global Reporting Format for runway
friction measurement and reporting
on contaminated runways; a set of
proposals including phase out of Visual
Approach Slope Indicator Systems;
larger markings for Runway Holding
Positions; open drains in runway and
taxiway strips; and the lighting pattern
for the Autonomous Runway Incursion
Warning System, also known as
Runway Status Lights. The comments
of States were reviewed in the
October sessions of the ANC, and the
complete proposals were consolidated
for approval by the ICAO Council in
February 2016. Earlier, in June, the

ANC reviewed the former Aerodromes
Panels recommendations, including
reductions in taxiway separations that
are expected to be highly beneficial to
airports.
ACI also commented on the State
Letter on Safety Management Systems
(SMS), especially where airports are
affected. The final review took place in
early 2016 and these amendments to

Annex 19 are also to become effective
in 2016.
Earlier in the year, in February, ACI
took part in the ICAO High Level Safety
Conference, presenting two working
papers setting out airports position
on a range of safety matters raised
by the Secretariat in their reports,
and on the excellent progress of the
(from left) David Gamper, Director, Safety & Technical, ACI World; Saulo Da Silva, Chief Air Navigation
Implementation Planning and Support Section, ICAO; Angela Gittens, Director General, ACI World;
Christopher Barks, Director of the Western Hemisphere region, FAAs Office of International Affairs; and
Bongani Maseko, CEO, Airports Company South Africa at the Safety Symposium held during WAGA 2015
27
The 200th session of ICAOs Air Navigation Commission
Airport Excellence (APEX) in Safety

programme, encouraging Regulators
to provide practical support to the
programme. The key issues addressed
by the conference included a review
of the current aviation safety situation;
consideration of how States and
international organizations might
manage aviation safety in future; and
better ways of facilitating regional
cooperation. The conference also
discussed emerging safety issues,
such as the global tracking of aircraft
and risks to civil aviation arising from
conflict zones. ACI was pleased at the
recommendations adopted, several of
which relate directly to airports.
28
The 33rd meeting of the ACI World

Safety and Technical Standing
Committee was held in Aruba from 12
to 14 May, hosted by Aruba Airport.
One of the main topics of discussion
involved developing a policy with
regard to ground handling. This led
to the creation of a Ground Handling
Working Group within the committee
to further develop the policy. ACIs
Global Training department presented
the latest training programmes for
all members, and the APEX in Safety
department made a presentation on
current activities. Suggestions for
new safety guidance handbooks were
presented and prioritized. As a result,
a new handbook, Managing Operations

during Construction, will be developed
in 2016. Following this the next highest
priorities for handbooks were agreed
to be Rescue and Fire-Fighting and
Adverse Weather Operations. ACI World
Staff provided updates on the ICAO
Panels and working groups which ACI
seeks to influence.
An ACI policy on ground handling
activities at airports consisting of
three general concepts as a minimum
for ground handlers operating on
airport property was formulated by
the Ground Handling Working Group
and presented to the World Governing
Board in Panama during the World
Annual General Assembly where it
was accepted. The concept will be
used to produce an ACI White Paper
in 2016 with guidance for airports. In
September, ACI participated in the
ICAO Ground Handling Task Force and
it was decided that an ICAO guidance
manual would be the ideal path to
pursue. ACI would provide guidance
material to ICAO (based on the ACI
White Paper) on how aerodrome
operators might regulate, provide
safety oversight and license ground
handling service providers.
During the year, the ACI World

Governing Board established an
Expert Group on Slots due to the need
for ACI to take a strong stance as a
counterweight to the interests of IATA
and airlines, and to benefit from the
positive climate of cooperation with
slot coordinators and their association,
the Worldwide Airport Coordinators
Group. The group is composed of
experts nominated by the ACI Regions,
and met twice in June and November.
It has already produced a Resolution
and a Policy Paper, and is working on
a roadmap for future work, as well as
a series of amendments to the IATA
Worldwide Slot Guidelines.
ACI was an active participant at the
ICAO Aerodrome Design Working
Group (ADWG) meeting in June
in Montreal and presented three
discussion papers. ACI also presented a
discussion paper to improve the current
definitions of taxiways and taxilanes
currently in Annex 14 and in the
Aerodrome Design Manual. The paper
calls for the addition of an Aerodrome
Characteristics Matrix developed
with ACIs help, which explains the
requirements for all infrastructure
on the airside. ACI has also played a
29
leadership role with ANC Job Cards

to review a) the structure of Annex
14, and b) the basis of the current
Aerodrome Reference Codes, including
a review of possible over-provision of
buffers or margins in the Annex. These
proposals were supported by numerous
organizations and accepted by the
majority of states on the ADWG. As
a result a new Task Force has already
started work.
Thanks to its popularity at previous
World Annual General Assemblies,
the Safety and Technical Affairs
team coordinated the latest Safety
Symposium at the World Annual
General Assembly in Panama. The first
half of the symposium focused on
areas of safety risk management and
promotion of safety activities for the
Latin America-Caribbean region with
ICAO presenting the organizations
safety initiatives and its Aviation
System Block Upgrade programme, and
the FAA explaining the different safety
initiatives it has been developing within
the Latin America-Caribbean region.
The second half of the symposium
had members from the Latin AmericaCaribbean region provide some case
studies, including challenges presented
30
to the new Quito International Airport in

achieving airport certification. The APEX
in Safety team at ACI World presented
an update on the programme,
explaining its success and how it is
continually evolving into the best peer
review programme our member airports
have available to them. Aruba Airport
then provided their APEX in Safety
experience to the 80-plus members
in the audience. The symposium
concluded with the presentation of
APEX in Safety Partner awards to
three airports: Aruba, Cluj (Romania)
and Miami. ACI is very proud to have
them as Safety Partners and is looking
forward to their future involvement in
the APEX in Safety programme.
ACI World is very pleased that the Apron
Safety Handbook was published in
December; it expands on the previous
Airside Safety Handbook in providing
more detailed best practices on apron
areas. Moreover, the SMS Handbook,
whose publication is expected in March
2016, will provide a step-by-step guide
for airport operators wishing to develop
and maintain an SMS at their airport.
The next handbook offering will be a
new edition of the ACI Apron Markings
and Signs Handbook.
Thanks to its popularity at previous World Annual General Assemblies, the Safety and Technical Affairs
team coordinated the 2015 Safety Symposium at the World Annual General Assembly in Panama
Our department was strengthened by the addition of Nicholas Ratledge to

the team in March, who brings a wealth of knowledge in the field of airport
operations and safety with 17 years of experience ranging from de-icing
operations and aviation standards to quality assurance auditing in SMS. We also
said goodbye to John Kim, our secondee from Incheon Airport, who completed
two-and-a-half years with us. ACI thanks him for his time and contributions to
numerous handbooks, and for his participation within the department. With Johns
departure, the company welcomed his replacement, Won-Soon Park. Won-Soon
brings over 10 years of experience in apron management and airport marketing
and will be with ACI for a two-year term.
For more information on ACIs activities in the realm of safety, please visit http://
www.aci.aero/About-ACI/Priorities/Safety.
31
Five years strong: The APEX in Safety programme
The APEX in Safety team and airport staff during a Safety review of St. Lucia Airport
2015 was yet another successful year for ACIs flagship airport safety programme,
APEX in Safety. In performing no less than 17 safety peer reviews in 2015, APEX
in Safety is making its mark as a one-of-a-kind experience for Host Airports and
volunteer safety assessors alike. In addition to safety reviews, the APEX in Safety
programme, in conjunction with ACI Global Training, provided tailored theoretical
and practical training to Host Airports throughout the year.
For instance, in Benin, Burkina Faso and Nigeria, a total of 97 students were
trained in Understanding Annex 14, Aerodrome Certification, Airport Safety
Implementation and Airside Safety and Operations in 2015 alone following safety
reviews. Combined with ACI Global Trainings online courses, more than 165
airport employees were offered post-APEX training.
32
+2
+2
NORTH AMERICA
ASIA-PACIFIC
+5
LATIN AMERICACARIBBEAN
+8
AFRICA
2015 APEX IN SAFETY REVIEWS
The APEX in Safety team has remained

very active on the African continent,
having performed eight reviews in
2015. A further five reviews were
performed in the Latin AmericaCaribbean (LAC) region. The interest
expressed by airports in both regions
clearly demonstrates their commitment
to increasing their levels of safety.
The number of Safety Partners in
the Latin America, Europe and North
America regions is also growing. At
present, the programme boasts 45
active Safety Partners in all regions
of the world, ensuring the availability
of no less than 120 regional safety
experts in all airside safety areas.
We were additionally encouraged by

the signing of various Memoranda of
Understanding in 2015. Corporacin
Quiport S.A agreed to support ACI
in regard to technical cooperation
for safety reviews in LAC, while
Dublin International Aviation Training
Academy (DIATA) has twice led APEX
missions. ACI also signed a MoU
with the Agency for Aerial Navigation
Safety in Africa (ASECNA) for return/
re-evaluation visits to its earlier Host
Airports. ACI will likewise partner
with the Federal Airport Authority of
Nigeria (FAAN) for specific member
services. Another great success in
2015 was our collaboration with The
World Bank on a safety review of Cairo
33
International Airport. The World Bank

financed the review, with the initiative
demonstrating that the APEX in
Safety programme can be an efficient
tool for worldwide organizations to
help airports identify areas where
investments need to be undertaken to
improve safety.
In the coming year, the programme
will see increased collaboration with
ACIs WSTSC in the form of sharing
of information about observed best
practices, gap analysis and regional
trends encountered on APEX in
Safety reviews. This will help identify
deficiencies encountered around the
world and ensure adequate resources
and attention are directed to the
appropriate areas.
Collaboration with ACIs Global Training
programme will likewise increase
in 2016, with the teams currently
developing a Safety Assessor Training
programme. This initiative, which will
launch primarily in the Africa region,
will increase regional expertise by
ensuring relevant safety knowledge is
clearly and effectively communicated.
In relation to the above, work has
already begun on building dedicated
34
The APEX in Safety review of Toronto Billy Bishop

Airport
APEX Toolkits to serve as guidance

materials for airside safety experts,
giving them the resources necessary
to implement industry best practices
while on missions. Also in 2016, the
European Aviation Safety Agency will
assist in financing more than a dozen
reviews in the African region.
The industry has come on board to
collaborate strongly with the APEX
in Safety programme, and this spirit
of partnership will continue well into
the future. Given the programmes
reputation for giving airports vital insights into how to up their safety acumen, the
programme is currently being extended to the realm of security, with several pilot
APEX in Security reviews planned for the near future.
We would like to take this opportunity to thank all stakeholders, Safety
Partners and their dedicated assessors, Host Airports, ICAO and other regional
organizations for their continued support of the programme, which has proven to
be vital to APEX in Safetys sustained growth.
For more information on the APEX in Safety programme, please visit http://www.
aci.aero/APEX.
The APEX in Safety team and airport staff during a Safety review of Kotoka Airport in Accra, Ghana
35
Airport security:
Facing new challenges
2015 brought security sharply into focus, with a number of terrorist attacks,
heightened global security alerts and the claimed attack on a civilian aircraft. ACI
is taking a dual approach to airport securityproviding assistance through the
Airport Excellence (APEX) programme, training and development of guidance
material; and the Smart Security programme for those looking towards the next
generation of security screening.
Within the current security climate, it is more important than ever that the most
appropriate measures to the risk environment are implemented, and that help and
support is provided to countries or airports that need assistance to meet global
standards. With this goal in mind, ACI developed a new programme in 2015,
APEX in Security, which aims to assist airports in their efforts to improve their
security measures; that is, to identify areas where efficiency and effectiveness
gains can be made, to increase the level of compliance with applicable standards,
recommended practices and national requirements, and to foster the sharing
of best practices in security amongst the airport community. ACI has agreed
cooperation with ICAO and has identified a number of security partners ready to
assist with reviews. We anticipate two pilots in early 2016 and look forward to
expanding the APEX in Security programme.
Within the current security climate, it is more important than ever that the
most appropriate measures to the risk environment are implemented, and that
help and support is provided to countries or airports that need assistance to
meet global standards.
36
While individual components of Smart Security can make a difference on their own, the greatest benefits
will be seen though their integration.
For airports looking towards the

future of security, the Smart Security
programme, a joint initiative between
ACI and IATA, envisions a continuous
journey from curb to airside, where
passengers proceed through security
with minimal inconvenience, where
security resources are allocated based
on risk and where airport facilities can
be optimized.
2015 saw the successful deployment
of Smart Security components at
Amsterdam Airport, as well as several
pilots at Dublin, Doha, Melbourne
and London Heathrow airports. They
included innovative use of technology,

such as Centralized Image Processing
and the broader use of body scanners
to provide improved detection
capabilities. Trials also included the
reconfiguration of checkpoints and
better information management to
improve passenger throughput and
experience. By gaining efficiencies
at the checkpoint, staff are also
freed up to focus on inspection and
detection, thus strengthening the
overall security system. Results from
the trials were very promising, with
some airports reporting a significant
increase in passenger throughput and
37
improvements in passenger feedback.

Working closely with regulators, the
programme was also able to ensure
that security effectiveness remained
the top priority.
2015 also saw the delivery of the first
set of detailed guidance material for
each of the Smart Security components
to enable a greater number of airports
to take advantage of the Smart Security
programme, as well as the launch
of the Smart Security Opportunity
Assessment (SSOA). This provides
an on-site visit by Smart Security
subject matter experts, resulting in
targeted recommendations that are
based on Smart Security concepts.

Initial pilot SSOAs were held in 2015,
and a full programme will be offered
to other airports in 2016. Research
will also continue into new screening
technologies, identity management and
risk-based differentiation.
ACI and its members also participated
in many global security events to
represent airport interests and
promote excellence where airport
security is concerned. These included
jointly hosting 2015s AVSEC World
Conference in Dublin, and participating
in the ICAO AVSEC Panel, ICAO
working groups on guidance material, a
Central x-ray image analysis maximizes equipment and staff utilization.
38
Under Smart Security, passenger security scanners offer improved detection of non-metallic items and
enable quicker and less intrusive screening than a manual search.
Security Task Force on remotely piloted aircraft and the Industry High Level Group
on Cyber Security. In addition, ACI commenced development of a new security
handbook to help foster best practices and share experiences within the airport
community.
Looking forward, ACI will continue to work with all industry partners and
regulators worldwide with a view towards a stronger and more efficient security
system.
For more information on ACIs activities in the realm of security, please visit
http://www.aci.aero/About-ACI/Priorities/Security.
39
Airport Information Technology

at the core of operations
The ACI World Airport IT Standing Committee in Panama during the ACI Latin America-Caribbean/World
Annual General Assembly, Conference and Exhibition
Airport information technology (IT) is a recognized enabler of operational

efficiency, transforming communications and controls in our working environment
and ultimately helping airports to enhance the passenger experience. At the
same time, IT solutions evolve and improve rapidly. Below is an overview of ACIs
activities in 2015 where airport IT is concerned.
40
Airport information technology (IT) is a recognized enabler of operational

efficiency, transforming communications and controls in our working environment
and ultimately helping airports to enhance the passenger experience.
New leadership in the World Airport IT Standing Committee

There was a change in the leadership of World Airport IT Standing Committee
(WAITSC). Steve Lee, CIO of Changi Airport Group, and Michael Zaddach, Senior
Vice President of Munich Airport, have respectively been named Chair and Vicechair of the WAITSC. They both have the responsibility of ensuring the effective
functioning of the committee. They are also tasked with giving the Board clear
leadership and direction while keeping it focused on its core functions.
Automated Flow Measurement Guidelines

A best practice document which provide technical solutions to measure the
passenger flow within airport terminal buildings and similar facilities has been
globally implemented over the past few years. The document is available at http://
www.aci.aero/About-ACI/Priorities/Facilitation/Documentation.
41
Google Indoor Map information document

An information document about Google Indoor Maps has been produced by ACI
and is now available for members. This information document describes the three
options for Google Indoor Maps usage, and also highlights the pros and cons of
using Google Indoor Maps in an airport environment.
Beacons Task Force

Airports, airlines and terminal operators
are now turning to BLE (Bluetooth
Low Energy) Beacons to communicate
efficiently with passengers.
Introducing new technologies without
putting a best practice in place presents
a risk to the industry. In response to
the growing use of beacons in the
airport community, the WAITSC has
created a Beacons Task Force. Through
the participation of various members
and IATA, the Task Forces mandate is
to make recommendations on how to
adequately deploy and control beacons
at an airport, all available in a joint
ACI-IATA Recommended Practice.
42
The specific goals are to promote

shared beacons infrastructure to reduce
the cost and complexity associated
with deployment; to introduce standard
beacon types, a data definition and
technical guidance to encourage
reuse; to propose a business model
framework for the usage of beacons; to
provide installation best practice; and
to develop a Common Use Beacons
Registry.
Cyber Security Task Force

ACI is working to develop a custom web-based system that will be used by all
interested airport members to assess and benchmark their IT security levels. This
new tool was tested in 2015 and is scheduled to be released toward the end of
2016.

The system will be hosted by ACI World and accessed over the web
by all ACI World airport members and their authorized staff.
The system will allow ACI World to create, edit and maintain a self-
assessment checklist inspired by the ISO 27002 standard.
The system will provide online reports that allow an organization to

benchmark its IT security practices (scores in the checklist) with the
rest of the participants.
In response to concerns about possible cyber-attacks, a Cyber Security Task Force

has been developed with the following priorities: to support the Statement of
Cooperation signed by IATA, CANSO, ICCAIA, ICAO and ACI; to participate in the
development of similar cooperative efforts worldwide; to develop a suggested
comprehensive policy on cyber security to be adopted at airports; to develop
cybersecurity guidance material; and to act as a communication interface among
airports, especially when faced with a cyber-threat.
The Task Force met with several airport stakeholders in 2015 who expressed
interest in joining this group effort. In addition, the Task Force has actively
requested the participation of airports in every region. The Task Force is currently
comprised of seven airports.
43
ACRIS
ACI has developed a standard
web-based data interface protocol
that we call ACRIS, which stands for
Aviation Community Recommended
Information Services. Without such
a standard, each stakeholder has to
spend time and money to get their
proprietary systems to interface with
each airports unique system, whether
its for Airport Collaborative Decision
Making (A-CDM), check-in kiosks,
self-baggage drop or other automated
processes. The key terms to remember
with ACRIS are community and
informationthey define the ACRIS
objective of facilitating information
exchange among entities.
which is working to define, test and

deploy this new standard, and a
Recommended Practice that defines
best practice for ACRIS implementation
has been produced. ACRIS has already
been deployed for various A-CDM and
self-bag drop projects, and several new
initiatives are in the pipeline, including
ACRIS implementation for baggage and
parking systems; security checkpoints;
Customs and Border Control; asset
management; and more. Indicative of
the interest in ACRIS, ACI has received
support from airports, airlines, vendors
and other industry partners such as
IATA and regional air traffic control
associations.
The ACI World IT Standing Committee

has an active ACRIS Sub-Committee
Introducing new technologies without putting a best practice in place presents

a risk to the industry. In response to the growing use of beacons in the airport
community, the WAITSC has created a Beacons Task Force.
44
Higher Logic community platform

A collaborative platform has been launched to better share documents with ACI
members. Higher Logic allows for a private online community that seamlessly
integrates into ACIs existing platforms. The platform is now used by more than
150 members from various committees and task forces.
The ACI World Airport IT Standing Committee in Panama during the ACI Latin America-Caribbean/World
Annual General Assembly, Conference and Exhibition
For more information, please visit http://www.aci.aero/About-ACI/Priorities/

Information-Technology.
45
Managing health emergencies

Coordinating the international aviation
response to public health risks,
such as pandemics, is a key role for
ICAO. By means of the Collaborative
Arrangement for the Prevention
and Management of Public Health
Events in Civil Aviation (CAPSCA),
international, regional, national and
local organizations, including ACI, are
brought together to combine efforts
and develop a coordinated approach.
ACI has actively participated in the
ICAO Transportation Task Force, formed
to coordinate the development and
dissemination of information and
guidance to stakeholders in the aviation
and maritime sectors with the ultimate
aim of safeguarding the interests of the
traveling public. ACI is also a member
of the Travel and Transport Task Force,
which included the World Health
Organization (WHO), ICAO, the World
Tourism Organization (UNWTO) and
IATA. The goals of the Task Force were
to establish mechanisms to monitor
the Ebola outbreak and ensure that
there were necessary resources and
structures in place to respond to the
46
outbreak in a coordinated and effective

manner while supporting global efforts
to contain the spread of the virus.
WHO did not recommend travel bans
or quarantine of travelers arriving from
Ebola-affected countries as a measure
to contain the outbreak. Evidence has
shown that these measures would not
have prevented the spread of the virus.
For aviation, exit screening virtually
eliminated the possibility of any
traveler infecting a fellow traveler on a
subsequent flight.
The best protective measures
for non-affected countries were
heightened surveillance to detect and
diagnose cases early and strengthened
preparedness to ensure they were
managed in ways that minimized any
further spread.
Although the Travel and Transport
Task Force was established in August
2014, work continued in 2015. Most
recently, the Task Force developed a
roadmap detailing how participating
organizations should connect
By means of CAPSCA, international, regional, national and local organizations, including ACI, are brought
together to combine efforts and develop a coordinated approach to responding to public health risks.
and interact effectively with each

other during a potential outbreak.
Communication campaigns were also
developed to inform travelers about the
symptoms of Ebola and precautionary
measures to be taken.
The Travel and Transport Task Force has
worked together to:
develop guidance on exit screening
recommendations for affected
countries;
provide a set of considerations and
steps for planning entry screening
at points of entry for countries that
wish to introduce this as part of their
preparedness plan;
inform the aviation and maritime
sectors on procedures for caring

safely for travelers who are suspected
of being infected with Ebola on board
an aircraft or ship, or at arrival points;
provide information on Ebola to
travelers arriving to or leaving from
airports, ports or other transit points;
develop protocols for the
passenger shipping sector; and
collect data and work with
authorities to reduce restrictions to
port arrivals, and ship and airplane
movements.
For more information on ACIs activities
in the area of managing health
emergencies, please visit http://www.
aci.aero/About-ACI/Priorities/Health.
47
Environmental stewardship
Olivier Jankovec, Director General, ACI EUROPE (left) and Jaime Perez Basantes, EHS & SR Manager,
Mariscal Sucre International Airport, speak at the 2015 Environment Forum, which took place in August
ahead of the 2015 ACI Latin America-Caribbean/World Annual General Assembly, Conference and
Exhibition.
2015 was the first full year with Airport

Carbon Accreditation available in all five
ACI Regions. By the end of the year
there were 140 airports participating
across all regions and at all four
accreditation levels. In December
2015, ACI upgraded its complimentary
do-it-yourself airport inventory tool (the
Airport Carbon and Emissions Reporting
Tool, or ACERT) to version 3.1. ACERT is
designed for all levels of Airport Carbon
Accreditation and at least 12 airports
have successfully used ACERT to gain
accreditation. As of press time, 153
airports have been accredited; together,
48
these airports welcome 32% of global

passenger traffic. Moreover, several
certified airports have been included
as case studies in ATAGs publication
Aviation Climate Solutions.
At the global climate conference in
Paris in December, ACI World and
ACI EUROPE signed a Memorandum
of Understanding with the United
Nations Framework Convention on
Climate Change (UNFCCC) to promote
its Climate Neutral Now project and
to encourage airports to reach Airport
Carbon Accreditation levels 3 and 3+.
At press time, 153 airports have been accredited in ACIs Airport Carbon Accreditation programme.
The Paris Agreement on climate change

came about in time to become the
backdrop for ICAO to complete the
development of a global Market based
Measures scheme for international
aviation emissions. In turn, this
agreement would need to be ratified
at the ICAO Assembly in late 2016 in
order to assist the aviation industry in
achieving its aspirational goal of aviation
carbon-neutral growth from 2020.
In 2015, ICAOs Committee on Aviation
Environmental Protection (CAEP)
completed its work programme in the

build up to its 10th meeting, which took
place in February 2016. In the Airports
and Operations Working Group, ACI
led the task of developing a new
circular on aviation and community
engagement, and co-led the task of
updating the Airport Planning Manual
Part 2: Land-use and Environmental
Management. ICAOs document 9889,
the Airport Air Quality Manual, was
also updated for new aircraft and other
equipment emissions factors.
49
Other major developments expected

from CAEP/10 will be new aircraft
emissions certification standards for
both CO2 and particulate matter (PM),
as well as reports on alternative fuels
for aviation and technical aspects of a
global emissions offsetting scheme. In
addition there will be four White Papers
from the Impacts on Science Group
covering the impacts of aviation noise,
local air quality and climate change,
and the impacts of climate change on
aviation.
The CAEP/10 meeting also developed
its work programme for the next three
years. The items of most interest to
ACI members include a standard for
non-volatile PM based on both mass
and number, reports on community
engagement regarding Performance
Based Navigation and case studies on
airport infrastructure for environmental
management, resilience to climate
change and preservation of cultural
heritage at airport sites.
In September 2015, ACI and CANSO
published a joint document titled
Managing the Impacts of Aviation
Noise. This guidance material is
intended to inform ACI and CANSO
50
members of their different roles in

aircraft noise management and to
highlight areas of mutual cooperation.
The paper was launched at the ATAG
Sustainable Aviation Summit held
in September 2015 in Geneva. The
ATAG Summit also featured break-out
sessions on noise and community
engagement. A memorable focal point
was the participation of the Australian
Airport Noise Ombudsman, Ron
Brent, who discussed recent success
stories of handling and resolving noise
complaints. Addressing community
engagement, one of the sessions
stressed the link between airport
environmental management and
permission to grow.
Noise and community engagement
were also featured during the half-day
Environment Forum, a pre-conference
event held at the 2015 ACI Latin
America-Caribbean/World Annual
General Assembly, Conference and
Exhibition in August in Panama
City. Over 100 attendees heard
speakers from the Latin AmericaCaribbean region and beyond discuss
the challenges of environmental
constraints at airports, greenhouse
gas emissions management, as well
as social engagement projects such as the community volunteer programme at

Juan Santamaria Airport in Costa Rica and the business training school run by
concessionaire Quiport in Ecuador.
In October 2015, the World Environment Standing Committee held a joint meeting
with the ACI EUROPE Environment Strategy Committee. Work items to be advanced
or completed in early 2016 include new briefing notes or positions papers on
regional curfews, adaptation to climate change and the emerging issue of PFAS
contamination. The ACI-Asia Pacific Regional Environment Committee, in conjunction
with IATA and other ACI committees, will also publish an SOP on recycling deplaned
waste.
With these numerous ACI projects in the pipeline, we can look forward to a busy
2016 with important developments. For more information on ACIs environmental
stewardship activities, please visit http://www.aci.aero/About-ACI/Priorities/
Environment.
In September 2015, ACI and CANSO published a joint document titled Managing
the Impacts of Aviation Noise. This guidance material is intended to inform ACI
and CANSO members of their different roles in aircraft noise management and to
highlight areas of mutual cooperation.
51
Spotlight on passenger
satisfaction
Indianapolis International Airport receives the award for Best Airport

by Region North America from Angela Gittens, Director General,
ACI World.
Developed by ACI specifically for

airports, the Airport Service Quality
(ASQ) programme is the worlds leading
airport customer service measurement
and benchmarking tool. The programme
identifies and disseminates best
practice methodology from the
top-performing airports around the
world and provides input to airports in
all regions that seek more effective,
efficient and profitable ways of serving
the flying public.
ASQ celebrates its tenth birthday in
2016, and ASQ research is in place in
airports that serve more than half the
worlds 7 billion annual passengers. In
52
The ASQ Forum in Tianjin, hosted by TBIA
2015, the programme had the highest

number of participants ever recorded,
at 318 airports worldwide, as a result of
the addition of 27 new airports during
the course of the year. Participation in
the programme now stretches across
some 80 countries.
The ASQ programme questionnaire
is currently available in 40 languages,
with five new languages added in
2015: Burmese, Maltese and three
Spanish dialects. These enhancements
effectively highlight ASQs commitment
to improving customer service at
airports regardless of location.
ASQ is helping shape a deeper
Fredrick Piccolo, Chair, ACI World (third from left) presents Incheon International Airport with the 2014
ASQ Award for Best Airport by Region, Asia-Pacific
understanding worldwide of what

drives passenger satisfaction. While
the core programme has remained
relatively unchanged, what has evolved
are the tools available to help airports
analyze the data generated. And with
these enhanced tools comes the
opportunity to draw more profound
conclusions which can inform strategic
decisions and ultimately lead to a better
passenger experience.
Research Analyst, ASQ; and Andreas

Schirmer, Senior Advisor, ASQ. With
the growth of the ASQ team, the
programme is aiming to grow with
continuous improvements and new
features to be introduced in 2016.
ASQ celebrates its tenth birthday in
In 2015, the ASQ programme grew

with the addition of four new team
members: Dimitri Coll, Head, ASQ;
Sevda Fevzi, Manager, ASQ Strategic
Marketing; Genevieve Gauthier, Market
2016, and ASQ research is in place in

airports that serve more than half the
worlds 7 billion annual passengers.
53
Enhancements for participating airports

The most important developments in the ASQ programme have taken place
behind the scenes as a means of better serving participating airports. At the
beginning of 2015, ASQ began cooperating with a new service provider, TNS
Canada, one of Canadas preeminent marketing and social research firms. This
fruitful collaboration has brought an impressive collection of improvements and
reporting tools, such as a live portal which can be accessed by airport members
at any time. This dedicated web portal is now available for each and every airport
participating in the ASQ programme. This user-friendly service allows airports
to quickly log in to their dashboard where they can immediately view many
functionalities from specific airport reports, various reports related to single
airport performance and five types of reporting tools for airport comparison.
One of the key features of the new web portal is ease of use, and the tool also
allows access to much more data than were previously available. Moreover, new
filters were implemented to allow participants to perform specific analyses, and
all editing and cleaning rules, used by ASQ to ensure that the programme is
tailored to airports specific needs, are viewable in the portal. This transparency
allows for better usage of the data by airports.
In 2015 ASQ introduced a new web portal for participating airports to access a wealth of information
related to the programme.
54
At any stage of the programme, an

airport can access their ranking analysis
and view trends over time, in addition
to many other new and improved
features. Moreover, several optional
services and deliverables are available
to all participants, including Passenger
Comment Analysis Reports, Terminal
Analysis Reports and other customized
reports.
2015 ended with record attendance
to all three ASQ ForumsMontreal,
Tianjin and Madridwherein airports
currently participating in ASQ, or those
interested in the programme, shared
best practices in customer service
and heard key findings from the ASQ
Survey.
2016 is gearing up to be even stronger

than last year, with the announcement
of the ASQ Awards in the first quarter
and the awards ceremony to be held at
the ACI Asia-Pacific Regional Assembly
in April 2016, hosted by Queensland
Airport and taking place in Gold Coast,
Australia.
For more information on ACIs ASQ
programme, please visit http://www.
aci.aero/Airport-Service-Quality/
ASQ-Home.
Examples of reports that participating airports may access on the ASQ web portal
55
Expanding services to our members

and building knowledge
ACI_WATR_2015_PDFCovers_8-20-2015.pdf
8/20/15
2:06 PM
ACI ANNUAL
WORLD AIRPORT TRAFFIC REPORT
OVER 2,200 AIRPORTS
MORE THAN 160 COUNTRIES
C
CM
A COMPREHENSIVE ANALYSIS OF TRENDS

AND DATA IN AIRPORT TRAFFIC
MY
CY
CMY
THE AUTHORITATIVE
SOURCE FOR GLOBAL
AIRPORT TRAFFIC STATISTICS
AND ANALYSIS ON PASSENGER,
CARGO AND AIRCRAFT MOVEMENTS.
2014
Economics and statistics

In 2015, ACI continued its commitment
to providing an annual comprehensive
analysis of airport traffic and detailed
economic information. The release
of the 2014 ACI World Airport Traffic
Report, as well as its companion,
the ACI World Airport Traffic Dataset,
56
provided trends, rankings and traffic

statistics for a record high of over
2,200 airports in more than 160
countries. Both outputs covered
domestic and international passenger,
cargo (freight and mail) and aircraft
movement traffic.
The ACI Airport Economics Report

provided an invaluable measure of the
airport industrys 2013/2014 financial
and economic performance based on
an annual data survey of the worlds
airports. Its companion, the ACI
Airport Key Performance Indicators,
provided insight into areas ranging from
financial and employee performance
to fixed-asset productivity and airport
operations. The complete package
of indicators presented quantifiable
barometers of industry activity for
airport managers, analysts, investors
and other aviation stakeholders.
Guidance material
In 2015, ACI once again published
guidance material and reference
documents that are essential sources
of information for airports.
Managing the Impacts of Aviation
Noise, a jointly produced publication
from ACI and CANSO, examined
the challenge of aviation noise and
described methods that airport
operators and air navigation service
providers can use to manage and
reduce its impact. The publication

reviews four current approaches for
managing noise: reducing noise at
the source; land use planning; noisereducing operational procedures; and
operating restrictions.
57
First Edition 2015
The ACI Apron Safety Handbook,

presented by the ACI World Safety
and Technical Standing Committee,
provides valuable guidance on aprons,
the most congested and busiest areas
of airports. Derived from Chapter 2 of
the ACI Airside Safety Handbook (4th
edition, 2010), this new publication
provides best practices for planning and
design of apron layouts and facilities,
standard operational practices for safe
apron operations, and mitigation and
prevention measures for maintenance
and construction activities on aprons.
In 2015, ACI continued to provide an annual comprehensive analysis of airport traffic

and detailed economic information while also publishing guidance material and
reference documents that are essential sources of information for airports.
58
Essential industry contact information at your fingertips

2014 ACI Airport Member
and World Business
Partner Directory
2014 ACI Airport Member and World Business Partner Directory
In 2015, the ACI Member Directory

and the ACI World Business Partners
Directory, were combined into one
handy back-to-back publication, the ACI
Airport Member and World Business
Partner Directory. Conveniently, the
airports section lists ACI Member
airports and operators worldwide by
region, country and company, while the
ACI World Business Partners section
lists ACI World Business Partners by
category and company name.
www.aci.aero
www.aci.aero
In 2015, the ACI Member Directory and the ACI World Business Partners Directory
were combined into one handy back-to-back publication, the ACI Airport Member
and World Business Partner Directory.
59
Better Education. Better Professionals.

Better Airports.
ACI Global Trainings (GT) goal continues to be enhancing the abilities of airport
professionals by providing lifelong educational programmes that supply them with
the skills and tools they require to adapt to the changing needs of our industry.
2015 saw GT increase the provision of educational offerings to members
and World Business Partners via our classroom, online and blended learning
programmes. This ongoing success continues as our experienced faculty
teaches an extensive range of subjects in all major areas of airport operation
and management with focused programmes such as the Global Safety Network
(GSN), Global ACI-International Civil Aviation Organization (ICAO) Airport
Management Professional Accreditation Programme (AMPAP) and the Airport
Executive Leadership Programme (AELP), along with specialized courses in
operations, security, the environment and more.
2015 was a busy year that was full of accomplishments, innovations and
hard work. With this in mind, we have compiled a list of the years collective
accomplishments:

Launch of the ACI Accredited Training Institute (ATI) programme

Delivery of 132 classroom courses

2,438 classroom students

3,278 online students

Delivery of 17,270 online learning centre hours

4 language offerings:
English
French
Mandarin
Spanish

24 Airport Executive Leadership graduates
60
Class picture, ACI/John Molson School of Business Airport Executive Leadership Programme hosted at
Hartsfield-Jackson Atlanta International Airport, May 2015
115 AMPAP International Airport Professionals (IAPs) and 5 Associate

graduates
42 GSN Initial Diploma graduates
25 GSN Advanced Diploma graduates
131 students enrolled in the Airport Operations Diploma Programme
We are pleased that despite our continued growth, we have kept a strong focus
on maintaining the quality of our courses, which we measure in three areas:
knowledge of faculty, quality of materials and logistics. By the end of 2015 we
continued to achieve a quality rating of 4.61 out of 5.
We are pleased that despite our continued growth, we have kept a strong focus
on maintaining the quality of our courses. By the end of 2015 we continued to
achieve a quality rating of 4.61 out of 5.
61
2015 ACI Global Training Centres

ACI is indebted to the following members who are accredited as ACI Global
Training Centres and enabled airport professionals worldwide to attend ACI Global
Training courses.
Africa
Johannesburg, South Africa; Nairobi, Kenya
Asia-Pacific
Abu Dhabi, UAE; Beijing, China; Incheon, South Korea; Hyderabad, India; Kuala
Lumpur, Malaysia
Europe
Athens, Greece; Bucharest, Romania; Dublin, Ireland; Istanbul, Turkey
Latin America-Caribbean
Panama City, Panama; Port of Spain, Trinidad & Tobago
Our experienced faculty teaches an extensive range of subjects in all major

areas of airport operation and management with focused programmes
such as the Global Safety Network (GSN), Global ACI-International Civil
Aviation Organization (ICAO) Airport Management Professional Accreditation
Programme (AMPAP) and the Airport Executive Leadership Programme (AELP).
62
Class picture, ACI/ICAO Aerodrome Certification Course, hosted at ICAO headquarters in Montreal, May
2015
ACI Training Venues

In order to meet our members needs, specialized Global Training courses are
offered in the additional locations listed below.
Brussels, Belgium; Gold Coast, Australia; Vilnius, Lithuania; Montreal, Canada;
Munich, Germany; Nashville, USA; New Delhi, India; Riga, Latvia; San Francisco,
USA; Bangkok, Thailand; Copenhagen, Denmark
63
ACI Developing Nations Airport Assistance and ACI Fund

The ACI Developing Nations Airport (DNA) Assistance programme is
complemented by the ACI Fund. The role of the DNA programme is to provide
assistance to member airports in developing countries.
2015 marked ACI DNAs third year, made possible through close cooperation with
ACIs Regional Offices in Africa, Asia-Pacific and Latin America-Caribbean, along
with CIFAL Atlanta UNITAR.
Additionally, a special thank you goes to Hartsfield-Jackson Atlanta International
Airport, which continues to provide administrative support to the programme.
Financial donors
ACI Africa
ACI Asia-Pacific
ACI EUROPE
ACI North America
Changi Airport Group
Hartsfield-Jackson Atlanta International Airport
2015 marked ACI DNAs third year, made possible through collaboration with
ACIs Regional Offices in Africa, Asia-Pacific and Latin America-Caribbean, along
with CIFAL Atlanta UNITAR.
64
Class picture, Global Safety Network 6 hosted by Airports of Thailand Public Co. Ltd. in Bangkok, June
July 2015
DNA: 2015 in review

15 DNA/ACI Fund course sessions, including:

2 emergency exercises:
In English, hosted by the team at Hartsfield-Jackson Atlanta

International Airport
In French, hosted by the team at Aroports de Montral
308 students
132 participating countries
2 language offerings

English

French
US$20,000 in ACI Online Learning Centre scholarships
8 course scholarships
Financial support for an APEX in Safety mission
Provision of a pre-APEX in Safety training course
Creation of a US-based 501(c)3 allowing US-based donors to claim donations
made to ACI DNA on their income tax
Administrative support kindly provided by Hartsfield-Jackson Atlanta
International Airport
65
ACI Africa
ACI Africa believes that a collective awareness and willingness to dismantle the
barriers of intra-African airspace, invest in human resources, improve infrastructure
and equipment, and adapt national regulations with international standards are
the pillars of sustainable African aviation. Ali Tounsi, Secretary General, ACI Africa
Over the course of 2015, Africa has

faced a number challenges where
economics, security and health are
concerned. Consequentially, while
the economic growth of the continent
has maintained a 5% average, the
economies of several African countries
have dropped significantly.
The Ebola virus, although originating in
Guinea, quickly became a major regional
crisis. It destabilized the economies
of many of the continents nations;
the epidemic has affected human
development, foreign direct investment,
natural resources, as well as trade
and tourism activity. Furthermore, the
continuation of governmental corruption,
popular uprisings, terrorist threats and
other military interventions resulted in
the collapse of the tourism industry in
many African countries.
66
Ali Tounsi, Secretary General, ACI Africa
Needless to say, these challenges have

affected the air transport industry in
Africa, a sector already confronted with
multiple other challenges that prevent
the region from reaching its potential
where passenger traffic growth is
concerned. Major obstacles include a
low density of inter-connecting flights
DNA seminar participants receive recognition from Kevin Caron, Head, Global Training & DNA Assistance
Programmes, ACI World at the 53rd ACI Africa Regional Conference & Exhibition, held in April 2015 in
Casablanca, Morocco.
due to the limited opening of the interAfrican airspace, the high cost of air
tickets and the high number of aviation
accidents. Much remains to be done
at the levels of airlines, airports and
regulators.
While the air transport industry is
currently a fragile source of economic
growth in the region, ACI Africa
remains positive, as exemplified in
its 2015 activities. We believe that a
collective awareness and willingness to
dismantle the barriers of intra-African
airspace, invest in human resources,
improve infrastructure and equipment,
and adapt national regulations with

international standards are the pillars of
sustainable African aviation.
The ribbon cutting to officially open the 24th

ACI Africa Annual General Assembly, Regional
Conference and Exhibition, held in October in
Hammamet, Tunisia
67
Airport Excellence in Safety and Global Training

ACI Africa has focused primarily on ensuring airport safety through a number of
Airport Excellence (APEX) in Safety reviews and Global Training course offerings.
We continue to strongly emphasize training seminars and scholarships for our
regional members. ACI Africa, in coordination with the ACI Fund and the ACI
Africa Developing Nations Airport (DNA) Assistance programme, has organized
a series of free training courses for airport members. Since the beginning of
2015, 154 airport professionals from 51 countries have benefited from ACIs
complimentary training initiatives.
ACI Africa and DNA organized a training seminar in Aerodrome Safety which
took place MarchApril 2015 in Ouagadougou. The seminar was aimed at helping
participating airports comply with standards and recommended practices in
preparation for aerodrome certification.
DNA programme participants celebrate completion of a seminar at the 53rd ACI Africa Regional
Conference & Exhibition, held in April 2015 in Casablanca, Morocco.
68
Following ACI Africas Regional Assembly, Conference & Exhibition in April 2015,
held in Casablanca, Morocco, three simultaneous training seminars were offered
through the DNA programme, as well as one in cooperation with ICAO. The topics
of these seminars included bomb threats, Airport Collaborative Decision Making
and security training.
Through the DNA programme, ACI Africa also organized a training seminar on
Airport Safety in August 2015 in Cotonou, Benin. The training course aimed at
helping participants improve the level of safety and upgrade their airports in
preparation for aerodrome certification.
Under the APEX in Safety programme, teams of experts conducted safety
reviews in a number of African airports over 2015. Since the programmes
inception, 16 reviews have been conducted in Africa, representing 35% of all
reviews. This exemplifies the commitment of African airports to improve their
level of safety.
Scholarship programmes
In addition to training resources, several scholarship programmes have been
made available to African members. In April and May 2015, African delegations
were invited to participate in a crisis management course and an air crash
simulation exercise organized respectively by Montreal and Atlanta airports.
ACI Africa, again in cooperation with the DNA programme, also organized two
training seminars in October 2015 in Hammamet, Tunisia immediately after the
Annual Assembly, Regional Conference & Exhibition. These training courses, titled
Airport Collaborative Decision Making and Key Principles of a Modern Leadership
Model in an Airport, catered exclusively to ACI Africa members.
69
Ali Tounsi, Secretary General, ACI Africa speaks during the 24th ACI Africa Annual General Assembly,
Regional Conference and Exhibition, held in October in Hammamet, Tunisia.
Regional and international conferences

ACI Africas communication strategy
advocates strong attendance
and participation in regional and
international conferences in order to
represent the views and interests of
African airports. As a result, ACI Africa
participated in a number of conferences
over the course of the year.
ACI Africa, in partnership with SITA,
organized a forum on the Future of
African Airports in March 2015 in
Livingstone, Zambia. The objective of
this forum was to identify challenges
70
and opportunities for airports to

introduce and enhance the use of
technology, and improve facilitation and
passenger services.
ACI Africa was also present at a
conference dedicated to discussing
investment and development in
Africa, held in October 2015 in Accra,
Ghana. Our presentation focused on
the challenges and risks associated
with public-private partnerships, as
well as regulatory issues and bilateral
agreements.
ACI Africa was also represented

at the Air Transport Health Crisis
Management seminar in March 2015
in Dakar, Senegal. The objective of
this seminar was to provide a multisectoral framework including multiple
stakeholders with the aim of improving
the areas of public health and aviation.
More specifically, the seminar
investigated how the airport industry
can prevent, detect and respond
quickly to health concerns and crises
such as the Ebola virus. ACI Africas
participation in the event focused on
ACIs role and that of airport managers

in the event of a pandemic.
Lastly, ACI Africa President Pascal
Komla and ACI World Director General
Angela Gittens attended the meeting
on the Sustainable Development of
Air Transport in Africa, organized by
ICAO in March 2015 in Antananarivo,
MADAGASCAR. Pascal Komla,
Consultant at SALT Airport, presented
an important communication on the
liberalization of African air transport and
tourism.
2015 in retrospect
Although ACI Africa was faced with a number of challenges during 2015, our
activities in promoting safety and knowledge sharing, as well as representing
the interests of airports at regional and international conferences, exemplify
our commitment to improving African airports by focusing on the needs of our
regional members.
With a particular focus on matters of safety and security, 2015 comes to a close
with the establishment of a project group for the monitoring and assessment
of the safety objectives of African states. The group is composed of the African
Civil Aviation Commission, IATA, ICAO and ACI Africa. As part of the initiative,
ACI Africa conducted a statistical survey on member airports progress toward
aerodrome certification.
71
ACI Asia-Pacific
We wish to extend our gratitude to both our members and partners for their
support during this commemorative year. We look forward to our continued
partnership in the years ahead. Patti Chau, Regional Director, ACI Asia-Pacific
In 2015, ACI Asia-Pacific celebrated the

10th anniversary of the unification of
ACIs former Asia and Pacific regions.
Throughout the last decade, ACI AsiaPacific has gradually positioned itself
as one of the most reputable and
influential aviation organizations in the
region, representing 573 airports in 47
countries.
We wish to extend our gratitude
to both our members and partners
for their support during this
commemorative year. We look forward
to our continued partnership in the
years ahead.
Patti Chau, Regional Director, ACI Asia-Pacific
72
Engagement with ICAO

ACI Asia-Pacific has maintained itself as the key industry partner of ICAOs Asia
and Pacific office. In October 2015, we participated in the 52nd Conference
of Directors General of Civil Aviation, Asia and Pacific Regions held in Manila,
Philippines, where we submitted papers and represented the interests of our
members in the region.
The theme of this years conference was Evolving the New Generation Aviation
Professional towards a Harmonized, Safe, Secure and Green Asia Pacific Sky.
ACI Asia-Pacific submitted four papers at the meeting. Through the paper
Implementation, awareness and responsiveness of ICAOs policies on charges,
States were invited to ensure that the determination and allocation of policies on
charges remain transparent and equitable.
The second paper, titled Taxation on international civil aviation, called for
taxation to be limited to what has been resolved by the Council in ICAOs
Policies on taxation in the field of international air transport (Doc 8632). We
believe that the growing proliferation of taxes outside the scope of Doc 8632
and the diversion of revenues away from the aviation industry are harmful to
the economic and social well-being of the States that impose such taxes, and
to worldwide economic growth and the sustainable development of the aviation
industry at large.
Smart Security, a joint programme by ACI and IATA aimed at defining and
improving the future of security screening, has made significant progress
over the last few months. At the meeting, States were invited to support the
programme by participating in the Smart Security Opportunity Assessments,
which provide airports with a free-of-charge evaluation of their current security
processes.
73
To further enhance the profile of the Airport Carbon Accreditation programme

in the region, ACI Asia-Pacific invited States to further their involvement in the
programme by including it in their State Action Plan on emission reduction as a
support of voluntary actions by airports operators.
Building connections and improving influence

The Association of Southeast Asian
Nations (ASEAN) is an official political
and economic organization consisting
of 10 southeast Asian countries that
have growing influence in the region.
In March 2015, ACI Asia-Pacific was
invited to attend the ASEAN Aviation
Summit held in Malaysia, where we
took the opportunity to promote
ACI initiatives including the Airport
Carbon Accreditation programme and
the Airport Carbon and Emissions
Reporting Tool with the aim of
promoting environmental awareness
among the ASEAN airports.
We continued to strengthen our
relationships with a number of key
regional industry organizations as
we formulated plans to cooperate on
several projects, including the Safety
Culture Survey, a joint initiative with
the Association of Asia Pacific Airlines
74
and Arab Air Carriers Organization.

We also partnered with the Australian
Airports Association for Airport Safety
Week 2015, with the objective of
raising safety awareness across
the region. The China Civil Airports
Association also inked a partnership
with ACI Asia-Pacific which will allow
both associations to pursue the mutual
goal of achieving airport excellence
for our members in the region.
We have furthermore established
regular meetings with the regional
representatives of Australias Office of
Transport Security. We believe these
partnerships will allow ACI Asia-Pacific
to continue strengthening our influence
in the region.
We are pleased to report that members

attending the Regional Assembly
unanimously approved resolutions
to support the Airport Excellence
(APEX) in Safety and Airport Carbon
Accreditation programmes, and to
further promote the Next Generation
of Airport Professionals initiative.
We believe these programmes will
be widely adopted across the region
and that Member Airports will benefit
greatly from them.
(from left) ACI World Director General, Angela
Gittens; ACI World Chair, Fredrick Piccolo; Airport
International Group CEO, Kjeld Binger; ACI AsiaPacific President, Dennis Chant; and ACI AsiaPacific Regional Director, Patti Chau at the ribbon
cutting ceremony to mark the opening of the 10th
ACI Asia-Pacific Regional Assembly, Conference &
Exhibition.
Regional Assembly
resolutions
The 10th ACI Asia-Pacific Regional
Assembly, Conference & Exhibition,
held in April 2015 in Jordan, attracted
over 350 delegates representing over
136 organizations from across the
world. The conference was hosted by
Airport International Group and was
held for the first time in the Middle
East.
A first in 2015
The inaugural Regional Economics
Committee meeting was likewise held
alongside the Regional Assembly in
Jordan. The committee elected its
chair and vice-chair at the meeting,
and working plans were formulated.
We are confident that the committee
will strengthen its support to members
where airport economics is concerned.
In 2015, National Airports Corporation
in Papua New Guinea became the
first airport operator in the world to
take part in APEXs Airport Business
programme, a new service designed
to promote airport financial viability
and business best practices to airports
around the world.
75
A group of ACI Asia-Pacific World Business Partners visited Kualanamu (Medan) International Airport as
part of the 2015 WBP Airport Tour.
Member engagement
Successful member engagement
requires a commitment to active
communication; it is a two-way
dialogue seeking understanding and
solutions to issues of mutual concern.
ACI Asia-Pacifics membership is
diverse. A quarter of our membership
is located in the Middle East and Asia,
two of the fastest growing regions
in the world in terms of passenger
throughput.
76
In June 2015, we launched a road

trip to meet with a number of senior
officials from different airport operators
and regulators, including Bahrain, Iran,
Kuwait, Oman, Qatar, Saudi Arabia
and United Arab Emirates. The trip
achieved fruitful results as we were
able to learn about each airports future
developments and opportunities. Most
importantly, we were able to better
assess how ACI Asia-Pacific can work
with the airports in order to align and
provide services that address their

specific needs.
We equally value our World Business
Partner (WBP) members in the region
and we are proud to have organized
the Asia-Pacific WBP Airport Tour, the
only ACI Region to currently conduct
airport visits that provide business
opportunities for our valued WBP
members. This year marked the fifth
airport tour, with visits to airports in
Indonesia and Singapore in July 2015.
Events
In 2015, ACI Asia-Pacific organized a
series of successful events to bring
valuable networking opportunities for
our members.
February: ACI Airport Economics &
Finance Conference, London (Jointly
organized with ACI World and ACI
EUROPE)
April: 10th ACI Asia-Pacific Regional
Assembly, Conference & Exhibition,
Dead Sea, Jordan
Over 80 aviation HR professionals gathered in

Tokyo, Japan to attend the ACI Asia-Pacific HR
Best Practice Seminar in October 2015.
September: The Trinity Forum, Hong

Kong (Jointly organized with ACI World
and the Moodie Report)
October: ACI Asia-Pacific HR Best
Practice Seminar, Tokyo, Japan
November: ACI Asia-Pacific Small and
Emerging Airports Seminar, Macau
December: Airport Exchange, Istanbul,
Turkey (Jointly organized with ACI
EUROPE)
77
ACI EUROPE
ACI EUROPE continued to develop intensively its policy work throughout the
year to ensure the best outcome of the decision-making processes affecting the
airport industry. Olivier Jankovec, Director General, ACI EUROPE
ACI EUROPE continued to develop

intensively its policy work throughout
the year to ensure the best outcome
of the decision-making processes
affecting the airport industry. 2015 was
also the year when Mr. Augustin de
Romanet, CEO of Aroports de Paris,
was elected President of ACI EUROPE
for a one-year term.
The new European

Commissions Aviation
Package
As part of its new political priorities
focused on growth and jobs, the
European Commission (EC) announced
it was preparing a new aviation strategy
for Europe formalised through an
Aviation Package.
78
Olivier Jankovec, Director General, ACI EUROPE
In March, the EC formally initiated the process by launching a public consultation

and indicating that this new aviation strategy is aimed at building on the success
of the EUs internal aviation market by addressing the global competitive position
of European aviation. ACI EUROPE responded to this aviation consultation in due
time. The key points of our response were connectivity, aviation liberalisation,
airport capacity and financing, and security. ACI EUROPE also influenced the
process by releasing a landmark study on the economic impact of airports and a
report analysing the connectivity of Europes airports. All along, ACI EUROPE met
regularly with key EC officials, Members of the European Parliament and other
influential stakeholders.
The new EU aviation strategy was finally launched on 7 December. The final result
is balanced and represents a positive outcome for Europes airports. In particular,
the EC is advocating for further liberalisation of aviation through open skies
agreements to be negotiated between the EU and key trading partners based
on reciprocity and fair competition principles. Also, the EC has resisted airlines
call for a tighter regulation of airport charges and now recognises that airport
competition is a reality. Crucially, the new strategy also recognises the primary
role that aviation plays for economic development.
Promoting Open Skies and connectivity

ACI EUROPE urged the EC that Open Skies, connectivity and consumers should
be the focus of the new European aviation strategy. ACI EUROPE released a joint
position on Open Skies with the European Travel Commission (ETC, representing
national tourism organisations). This position underlines the need to support
connectivity by expanding Open Skies beyond Europe. In addition to this joint
79
position, ACI EUROPE and the ETC

signed a cooperation agreement
to promote air connectivity and
international arrivals for Europe.
ACI EUROPE also released a new
study on airport connectivity in Europe.
Produced in partnership with SEO
Aviation Economics, the ACI EUROPE
Airport Industry Connectivity Report
2015 measures direct, indirect and hub
connectivity in 2015 and historically at a
regional, country and individual airport
level. This study is an update of the ACI
EUROPE Airport Industry Connectivity
Report 2004-2014, the first ever
industry-wide analysis of airport
connectivity, which was released by
ACI EUROPE in June 2014.
Produced in partnership with SEO Aviation

Economics, the ACI EUROPE Airport Industry
Connectivity Report 2015 measures direct, indirect
and hub connectivity in 2015 and historically at a
regional, country and individual airport level.
The Economic Impact of European Airports

In January 2015, ACI EUROPE released
a brand new study on the Economic
Impact of European Airports, conducted
by InterVISTAS. The study reveals that
Europes airports contribute to the
employment of 12.3 million people.
Overall, they generate 675 billion in
80
GDP each yearaccounting for 4.1%

of GDP in Europe. The study aims to
contribute to a better understanding
of the role of the European airport
industry in the economy within the
context of the EUs jobs, growth and
investment agenda.
ACI EUROPE also produced a synopsis

of the studys key findings, entitled The
Impact of an Airport.
Airport Economic Impact

Online Calculator
Building on the release of its study
on the Economic Impact of European
Airports last January, ACI EUROPE
launched an Airport Economic Impact
Online Calculator. The tool is available
for ACI EUROPEs members in the
Members Room of the ACI EUROPE
website: www.aci-europe.org.
In January 2015, ACI EUROPE released a brand

new study on the Economic Impact of European
Airports, conducted by InterVISTAS.
Without being a substitute for a full,

tailored economic impact assessment,
the Online Calculator provides ACI
EUROPEs members with a customised
estimate of the economic impact of
their airport both in the country within
which their airport is located as well
as in nearby neighbouring countries,
where relevant. The results, which
reflect the volume and nature of air
traffic at each individual airport, as
well as the characteristics of the local
catchment area, are based on the
direct, indirect, induced and catalytic
economic impacts, in terms of jobs and
GDP contributions.
The tool is accompanied by a guide
that explains the methodology behind
81
the tool. It is essential that airports are

transparent with third parties in terms
of the methodology and assumptions
behind any economic impact results,
and the guide was designed with this in
mind.
Airport charges
Airport charges have made a strong
comeback in policy debates due to a
sustained lobbying campaign by major
European airlines against airports. The
first main move was made by easyJet,
which published a policy vision
document placing increased economic
regulation of airports as its centrepiece.
This was accompanied by a consultants
report which targeted 15 of the larger
European airports, and created a figure
as to the supposed economic impact of
decreased charges (by 25%) at these
airports. No consideration was given as
to the market power of these airports,
and little justification provided for the
hypothetical 25% discount.
In view of the ECs new Aviation
Package, ACI EUROPE felt obliged to
respond. As well as addressing the
82
points raised in the original report, the

response paper drew upon existing
evidence to consider whether airlines
at congested airports can really be
expected to pass on reduced airport
charges to passengers. This in turn
raises new questions as to the motives
of airlines lobbying for additional layers
of economic regulation.
On 17 June 2015, the CEOs of the top
five airlines in Europe (Ryanair, easyJet,
IAG, Air France-KLM and Lufthansa
Group) held a joint press conference in
which they sought to influence the EU
Transport Commissioners new aviation
strategy for European aviation. Their
loudest appeal was calling for more
stringent regulation of airport charges
at monopoly airports. ACI EUROPE
immediately responded to their
accusations in a press release issued
on the same dayalso liaising with key
EC officials to make sure our message
and rebuttal had been duly noticed.
Aviation security
In 2015, security remained a key
area in ACI EUROPEs activities. The
EC launched a new Study on how
to optimise the screening of liquids
at airports to enable the lifting of
restrictions, which will start at the
end of 2015. ACI EUROPE has agreed
to support the new study and has
obtained agreement from a number
of airports to take part in the study
through trials.
The new measures for the screening of
cabin baggage entered into force on 1
March 2015. This meant the purchase
of additional screening equipment by
airports before 1 September 2015.
Five ETD models have met the EC
detection standards. ACI EUROPE has
produced an ETD catalogue to assist
airports in making their purchasing
decisions, which includes unit and
consumable costs. Furthermore, to
help airports (and appropriate national
authorities), ACI EUROPE has produced
an interpretation of the new legislation
that outlines all the various options
available to airports. This interpretation
has been agreed by the EC and is
available for airports.
ACI EUROPE is monitoring the efforts

to introduce one stop security for
flights between the EU and Canada,
on which the EC has been working
with Transport Canada over the past
two years. The first phase for Canada
will see one stop security inbound
to Europe only, whereby passengers
arriving from Canada would not have
to be re-screened when transferring.
This option would not be mandatory
for European airports and would only
apply where airport infrastructure and
national authorities allow. The second
phase would be for passengers inbound
to Canada from the EU. The new
legislation takes effect from 1 March
2016.
Moreover, ACI EUROPE is leading the
Advanced Cabin Baggage Systems
Joint Operational Working Group that
brings together airports, manufacturers,
airlines and regulators to develop new
cabin baggage screening equipment
that will provide better security and an
improved passenger experience.
83
Biosafety: Raising
airports epidemic
awareness
Given the Ebola and Middle East
respiratory syndrome coronavirus
outbreaks in West Africa and in the
Middle East respectively, ACI EUROPE
has closely monitored the situation
to update its members on the risk of
pandemics and to remind them of the
implications for airports.
Focusing on the
passenger
During 2015, the ACI EUROPE
Facilitation and Customer Services
Committee organised two joint
workshops on the passenger
experience to disseminate the
methodology proposed by the
Guidelines for Passenger Services at
European Airports. The first workshop
focused on Communication and
interacting with the passenger; the
second one was dedicated to The
passenger experience: The commercial
offer serving the passengers needs.
84
In addition to these workshops, ACI

EUROPE presented its Guidelines to
various organisations, such as IATA, to
foster further cooperation.
Aerodrome safety
Following the adoption of the first
European Aerodrome Rules in 2014,
ACI EUROPE in 2015 began working
with its members to facilitate their
certification on the new European
Aviation Safety Agency (EASA) rules,
which must be completed by the end
of 2017. A purpose-built forum named
Aerodrome Rules Implementation
Exchange (ARIE) was set up in 2015
with the aim of acting as a platform
for airport operators to exchange
best practices and to discuss
implementation of the common safety
rules. The group held its first meeting
in Frankfurt in July 2015 and will meet
again in February 2016 in Paris. ACI
EUROPE is working with EASA and
other partners to facilitate a seamless
and robust certification process that
maintains high standards of safety
without creating undue burdens for
airport operators.
ACI EUROPE has also been providing

input to policy-makers and industry on
the future of EASA in anticipation of
a legislative process that will review
Europes aviation safety system and
possibly bring the agency into new
domains of activity.
Airport capacity and

Ground Coordinator
Concept
ACI EUROPE continued its analysis
and advocacy work on the shortage of
airport capacity in Europe. In policymaking fora, the case was presented
for EU action towards a more strategic
approach to providing the necessary
ground capacity for EU aviation to grow.
During 2015, the ACI EUROPE Board
also approved a Position Paper on
Airport Capacity, laying out the airport
industrys view of the issues together
with answers: more physical capacity
and more efficient operations through
coordination.
In parallel and through a dedicated
Working Group, ACI EUROPE members
are working on the principles that
will lay the groundwork for a leap in

the efficiency and coordination of
operations at the airport. The Ground
Coordinator Concept aims to bring the
passenger experience to the heart of
airport operations. The Concept Paper
is available on the Policy section of the
ACI EUROPE website.
Aviation and the

environment
The ACI EUROPE Noise Task Force
made efforts to advance with the
implementation of ACI EUROPEs
Noise Strategy. The strategy itself was
endorsed by the ACI EUROPE Board in
2014, focusing especially on the pursuit
of an aviation industry goal on noise,
the development of supplementary
noise indicators, non-acoustic factors
of annoyance and the issue of noise
and health. The Task Force examined
a variety of supplementary noise
indicators. Coordination with other
aviation industry associations in view
of common goals is ongoing and the
research in the area of annoyance
and health impacts is continuously
monitored.
85
In March, ACI EUROPE hosted a

workshop on alternative taxiing
systems to better understand the
availability of new solutions on
the market, their functioning, their
environmental footprint and their
impact on airport operations.
Together with EUROCONTROL, ACI
EUROPE also organised a workshop
on Collaborative Environmental
Management in October, encouraging
airports to engage in joint
environmental action with other
operational stakeholders.
SESAR workshops
In 2015, ACI EUROPE and Single
European Sky ATM Research (SESAR)
JU jointly organised three SESAR
workshops, hosted by Adolfo Surez
Madrid-Barajas Airport, Budapest
Airport and Helsinki Airport. The
workshops aimed to provide a better
understanding of how SESAR works,
what its implications are to ensure
safer and more efficient operations, as
well as how the Single Sky legislation
will influence airport operations.
86
SESAR
ACI EUROPE is ensuring the
participation of the airport industry
in the SESAR Deployment Manager
through the SESAR Related
Deployment Airport Operators Grouping
(SDAG). There was a first call for
the funding of the implementation
projects in March and applications for
funding for all investment on airports
(airport operators, airlines and ANSPs)
were coordinated by ACI EUROPE
through the SDAG and assessed by
the Deployment Manager. As such,
16 European airports that are in the
scope of IR716/2014 will receive nearly
100 million in EU public funding for
investment in air traffic control-related
operations to optimise their operations.
(from left) Olivier Jankovec, Director General ACI EUROPE; Violeta Bulc, the EU Commissioner for
Transport; Richard Deakin, CEO of NATS; and Luc Laveyne, Managing Director of the SESAR-related
Deployment Airport Operators Grouping, at the ceremony establishing the SESAR Deployment Alliance
Group.
New Study on regional airports

At the 21st meeting of the ACI EUROPEs Regional Airports Forum in May, which
preceded the conference, a new Analysis Paper was presented on the Factors
Influencing Economic Sustainability of Small Regional Airports. Amongst the key
findings, size is a determining factor of the profitability of regional airports. 66%
of airports with less 5 million passengers are loss making, with that percentage
increasing to 77% for those with less than 1 million passengers. Also, the
implementation of cargo-related charges is essential for operational profit and
should be taken into consideration once the connectivity increases. Another
conclusion is that more outsourcing is associated with better profitability and
limited exposure to ground handling operations will help smaller airports avoid
loss making activities.
87
Going global: Airport Carbon Accreditation builds on its

success
The global presence of ACI EUROPEs climate change initiative Airport Carbon
Accreditation is, at press time, represented by 153 certified airports that
account for 32% of global air passenger traffic annually. This corresponds to 104
accredited airports in Europe, 31 in Asia-Pacific, 11 in North America, 4 in Latin
America and 3 in Africa.
This shows that the programme continued to gain momentum in 2015 in all ACI
regions.
As usual, in July, ACI EUROPE published the Airport Carbon Accreditation Annual
Report for 2014-2015, from which the key figures were made available on a
special interactive microsite: www.airportCO2.org. In addition, the programmes
film Life is about Movement won a Gold Award at the 4th Deauville Green Film
Festival.
In July 2015, ACI EUROPE published the Airport

Carbon Accreditation Annual Report for 20142015, from which the key figures were made
available on a special interactive microsite:
www.airportCO2.org.
88
(from left) Angela Gittens, Director General ACI WORLD; Daniele Violetti, Chief of Staff UNFCCC
Secretariat; and Olivier Jankovec, Director General ACI EUROPE, announcing the partnership between
ACI and UNFCCC at COP21 in Paris.
The programme and many participating airports were also heavily profiled in
ATAGs Aviation Climate Solutions publication.
2015 ended on a high note for Airport Carbon Accreditation with the
programme being presented at the COP21 Climate Conference in Paris. At
the event ACI EUROPE announced a new Resolution committing to 50 carbon
neutral airports in Europe by 2030. A partnership between the UNFCCC,
Airport Carbon Accreditation, ACI EUROPE and ACI World was also announced.
89
(from left) Matthew Hall, Chief Commercial Officer at London City Airport; Ulrich Stiller, Director
Marketing & Sales at Cologne-Bonn Airport; Pietro Modiano, President of SEA; Giulio De Metrio,
Chief Operating Officer at SEA; John Holland-Kayes, CEO Heathrow Airports Holding Ltd; and Torsten
Hentschel, Managing Director at TH Airport Consulting, just some of the winners at the 11th Annual ACI
EUROPE Best Airports Awards.
World Business Partners programme

2015 was a very successful year for the ACI EUROPEs World Business
Partners (WBP) programme, which has attained 194 WBPs and 23 affiliates.
In particular, Europe proved to be the fastest growing area in membership
among all other ACI regions as 30 new WBPs and 7 new affiliates joined this
programme in 2015. The majority of new members came from the security and
consulting sectors.
In June, a very productive WBP meeting took place in Prague alongside the
Annual General Assembly conference and exhibition. The second bi-annual
meeting took place at Airport Exchange in Istanbul on 8 December. The format
was speed-networking, which is highly requested by European WBPs.
90
On 18 December 2015, the new ACI EUROPE World Business Partners

Advisory Board (WBPAB) was elected. The new WBPAB has a mandate
of three years, commencing on 1 January 2016 until 31 December 2018.
The winners of the December elections were Sarah Branquinho, Corporate
Communications & External Affairs Director at Dufry/WDF, and Chris Chalk,
Aviation Practice Leader & Divisional Director at Mott MacDonald Group.
The primary responsibilities of the ACI EUROPE WBP Board Members are to
ensure fair representation of all WBP Members of the European region to the
WBP Advisory Board, facilitate business opportunities for the membership and
serve as the WBP voice to the ACI EUROPE Board.
At the 11th Annual ACI EUROPE Best Airports Awards in Prague in June, Mr.
Torsten Hentschel, Managing Director of TH Airport Consulting, received
the WBP Recognition Award in recognition of his active participation and
invaluable contributions to the ACI EUROPE Facilitation and Customer
Services Committee, as well as the Taskforce on the Passenger Experience.
Major events
ACI EUROPE organised a handful of events during 2015, including the 7th ACI
Airport Economics & Finance Conference and Exhibition in March in London; the
8th ACI EUROPE Regional Airports Conference & Exhibition in May in Reykjavik;
the 25th ACI EUROPE Annual Assembly, Congress & Exhibition in June in Prague;
and the 10th ACI EUROPE & ACI Asia-Pacific Airport Exchange in December in
Istanbul.
91

We understand the challenges that airports face in a region where the air
transport market is so dynamic, with growth in total passenger traffic over
2015 at 5.5%. Javier Martnez Botacio, Director General, ACI LAC
Throughout 2015, ACI Latin AmericaCaribbean (ACI LAC) continued to

increase the relevancy of our voice
throughout the region by providing our
members with a variety of high-quality
services and activities. We understand
the challenges that airports face in a
region where the air transport market
is so dynamic, with growth in total
passenger traffic over 2015 at 5.5%.
We promoted several initiatives and
programmes in collaboration with ACI
World during 2015. Airport Excellence
(APEX) in Safety was successfully
implemented at Tocumen, Panam
Pacfico, Aruba and Curaao airports
last year. Furthermore, the Airport
Service Quality (ASQ) programme is
currently being deployed in more than
20 airports throughout the region.
Our region likewise excelled with
92
Javier Martnez Botacio, Director General, ACI LAC
(from left) Angela Gittens, Director General, ACI World; Hctor Navarrete, Director of Regional Airports,
ASUR and President, ACI LAC; His Excellency Juan Carlos Varela Rodrguez, President of the Republic
of Panama; Fredrick Piccolo, President and CEO, Sarasota Manatee Airport Authority and Chair, ACI
World; Joseph Fidanque III, General Manager, Tocumen International Airport; and Javier Martnez Botacio,
Director General, ACI LAC open WAGA 2015 in Panama City.
regard to its participation in the Airport

Carbon Accreditation programme, with
Galpagos and Quito in Ecuador, as
well as Tijuana and Puerto Vallarta in
Mexico joining the programme.
airport operation, thereby providing

the awareness needed to improve
efficiency. During 2015, a pilot
programme was launched at Tocumen
International Airport.
The region is making good progress

in implementing Airport Collaborative
Decision Making, an initiative that
consists of sharing information
among the various players involved in
Training was another priority

established by our board last year.
Notably, 250 airport employees from
20 different airports in the region
completed the second phase of the
93
Airport Management Diploma in

partnership with ITArea Aeronautical
Business School.
Further in keeping with the
collaborative spirit of associations
working for the benefit of airport
management, the Brazilian Association
of Concessional Airports (ANEAA)
joined ACI-LAC in 2015.
Finally, our region hosted the ACI
Latin America-Caribbean/World Annual
Conference and Exhibition, bringing
together more than 600 delegates from

around the world under the theme
Airports: Shaping the future. The
pre-conference programme included
a seminar on airport developments
in China and Mexico City, in addition
to four forums on human resources,
safety, the environment and
commercial management. More than
40 product and service providers
participated in the exhibition portion
of the event. We would like to thank
Tocumen International Airport for their
kind patronage as host.
An Airport Collaborative Decision Making pilot project was launched at Tocumen International Airport in
2015.
94
(from left) Rafael Echevarne, former Director, Economics and Programme Development, ACI World;
Douglas Reboucas De Almeida, Executive Director, ANEAA; Javier Martnez Botacio, Director General,
ACI LAC; and Joao Eduardo Tabalipa Ferreira, Regulatory Affairs Director, ANEAA
ACI LAC is proud of its achievements over 2015 and thanks its Members and
World Business Partners for their unwavering support and hard work. This
collaborative spirit is the best motivation to continue advocating for the airport
community in our region.
Ecuadors Jos Joaqun de Olmedo

International Airport was presented
two ASQ awards in 2015: Best
Airport in Latin America-Caribbean
and Best Airport by Size 25 million
passengers.
95
ACI North America

Our industry is on the verge of great change and great opportunity. The world
grows more competitive each day, and airports are both drivers of and active
participants in the competitive global marketplace. Kevin M. Burke, President
and CEO, ACI North America
ACI-NA is continually improving our

efforts to provide forward-thinking
advocacy and valuable intelligence
to bring about solutions for our
members and the passengers who
travel through airport terminals every
day. Our effectiveness in Washington
and Ottawa and our ability to deliver
quality information in 2015 has helped
North American airports stay ahead of
tomorrows challenges.
For the second year in a row, our
members have told us that recruiting
and retaining air service options
remains their biggest challenge. It is
clear why. Corporate decisions at a
handful of airlines can very quickly put
pressure on airports of all sizes in both
the United States and Canada. For
many of our airport members, being
connected to international markets
96
Kevin M. Burke, President and CEO, ACI-NA
Aroports de Montral President & CEO Jim Cherry passes over the ACI-NA Chair position to Salt Lake
City International Airport Executive Director Maureen Riley during the 2015 ACI-NA Annual Conference
and Exhibition.
represents their biggest air service

opportunity.
Thats why it is important to maintain
and expand liberalization policieslike
Open Skies agreementsthat ensure
market access. ACI-NA is also working
to better equip airport members in their
air service needs, including initiatives
for increased competition, reducing
regulatory burdens, and facilitating
access to carriers.
than 500 attendees and 26 airlines

represented, the conference was
a major success for ACI-NA and
we look forward to building on that
success for next years event. Just
as airport marketing is ramping up in
an effort to recruit more air service,
2015s first stand-alone Marketing and
Communications Conference attracted
more than 250 attendees representing
more than 100 airports from six
countries.
We are proud of the 2015 inaugural

stand-alone JumpStart Air Service
Development Conference. With more
In 2015, ACI-NA worked closely with

our members to initiate a process that
would seek out solutions that improve
97
ACI-NA CEO and President Kevin M. Burke moderates a panel on fostering community relationships at
the 2015 ACI-NA Marketing and Communication conference.
airport operations through increased efficiency and, most importantly, enhance

the passenger experience.
Maintaining the safety and security of the traveling public remains the top priority
for airports. At the same time, passengers can be frustrated by long security
and border screening lines. Because passengers look to airports to resolve
these frustrations, ACI-NA continues to advocate for additional resources, better
processes, and expansion of trusted traveler programs to improve passenger
processing.
ACI-NA spent considerable time this year educating officials in Washington and
Ottawa about the need for more collaboration and investment in technology. We
continue to push for expanded use of automated passport kiosks, as well as the
Mobile Passport Control (MPC) app that is now online at seven U.S. airports, and
more airports soon, including U.S. pre-clearance operations in Canada.
98
2015 Jumpstart attendees

participate in the airport-airline
meetings.
ACI-NA President and CEO Kevin M. Burke and ACI Director General Angela
Gittens pose with 2015 AMPAP Graduate Rolf Riechmann, Manager, HEG
during the 2015 ACI-NA Annual Conference and Exhibition.
In a system where passengers help generate airport revenues, limited growth

or even negative growth for some airportsin the North American market means
that airports must make strategic decisions about developing and executing
capital improvement programs. Airports in the United States and Canada are
under significant financial pressure.
As we continued to see the success of our MPC app, we learned there is a
clear role for technology in enhancing airport operational efficiency. With the
rapid proliferation of ground transportation options, it is increasingly difficult for
airports to manage all of the commercial vehicles operating on airport property.
As an outgrowth of our ride-booking task force established in 2015, ACI-NA has
partnered with Planning Technology, Inc. to develop CurbPING, a new ground
transportation tracking app that will assist members in the enforcement of local
airport ground transportation rules while providing greater accountability in
collecting ground transportation revenue. Our new geo-fencing technology will
begin through a pilot program later this year.
99
group continues to advance airport

priorities in Washington.
Industry professionals gather in Seattle, WA for

an exclusive workshop presented by ACI-NA and
Boeing Commercial Airplanes.
In the United States, airports continue

to do more with less. With more than
$75 billion in capital improvement
needs through 2019 identified in our
capital needs study earlier this year,
our efforts to modernize the locally
set Passenger Facility Charge (PFC)
and maintain the Airport Improvement
Program (AIP) are the focus of our FAA
reauthorization campaign.
To help support our FAA reauthorization
efforts, ACI-NA grew its sphere of
influence of aviation and non-aviation
stakeholders through our Beyond the
Runway Coalition. Now comprised of
nearly 30 organizations, this important
100
In an effort to help educate the

traveling public about the importance
of the PFC to airport infrastructure,
ACI-NA launched a broad digital
campaign at www.upgrademyairport.
com. To date, the campaignwhich
went viral with nearly one million video
viewshas garnered more than 36,000
petition signatures calling for Congress
to raise the cap on the PFC.
The Canadian Airports Council,
ACI-NAs Canadian division, remains
vigilant to preserve Canadian airports
financial autonomy. Canadian airports
have invested more than $19 billion
in infrastructure improvements and
expansion projects since 1992, without
any taxpayer support. At the same
time, Canadian airports have paid
more than $4.6 billion in rent to the
federal government, far exceeding
the governments investment when
Canadian airports were transferred to
a new, more sustainable model more
than 20 years ago.
ACI-NAs leadership and knowledge
is driven by engaged members who
Winners of the 2015 Excellence in Airport Marketing, Communications and Customer Service Awards
speak to 2015 ACI-NA Marketing and Communication conference attendees on their winning campaigns.
seek a robust forum for dynamic collaboration and the development of industry
excellence. ACI-NA offered a wide variety of tools, resources, staff expertise,
and educational programsmany new this year like our innovative Business of
Airports Conferenceto keep our members ahead of the curve. In 2015, ACI-NA
hosted more than 20 conferences in the United States and Canada that were
attended by more than 4,500 attendees to help broaden the industrys knowledge
base and enhance professional development.
Our industry is on the verge of great change and great opportunity. The world
grows more competitive each day, and airports are both drivers of and active
participants in the competitive global marketplace. This requires us to maintain a
global vision and that is where ACI-NA can be most impactful, and we are ready
for the challenge. While we are proud of our reputation as the go-to industry
resource and an influential voice, your participation in ACI-NA is what drives our
success. Working together, we can ensure a competitive and progressive airport
industry that serves to benefit your communities, passengers and shippers.
101
ACI World senior staff

2015
ANGELA GITTENS
MARTINE OHAYON
DIRECTOR GENERAL
DIRECTOR,
COMMUNICATIONS
MICHELLE BARR
AND EVENTS
mohayon@aci.aero
CORPORATE SECRETARY
mbarre@aci.aero
DAVID GAMPER
MICHAEL ROSSELL
DIRECTOR, SAFETY AND

TECHNICAL
DEPUTY DIRECTOR GENERAL
dgamper@aci.aero
mrossell@aci.aero
KEVIN CARON
RAFAEL ECHEVARNE
HEAD, GLOBAL TRAINING
DIRECTOR, ECONOMICS
AND DNA ASSISTANCE
AND PROGRAMME
PROGRAMMES
DEVELOPMENT (TO JUNE
kcaron@aci.aero
2015)
NINA BROOKS
MYRNA LIENGME
HEAD, SECURITY
FINANCIAL CONTROLLER
nbrooks@aci.aero
mliengme@aci.aero
DIMITRI COLL
ANTOINE ROSTWOROWSKI
HEAD, AIRPORT SERVICE
DIRECTOR, AIRPORT
QUALITY
CUSTOMER EXPERIENCE
dcoll@aci.aero
AND TECHNOLOGY
102
ARostworowski@aci.aero
ACI worldwide offices
ACI WORLD
ACI AFRICA
ACI ASIA-PACIFIC
ANGELA GITTENS
ALI TOUNSI
PATTI CHAU
Director General
Secretary General
Regional Director
Montral, Qubec
Casablanca, Morocco
Hong Kong SAR, China
Tel : +1 514 373 1200

Web: www.aci.aero
Tel : +212 619 775 101

www.aci-africa.aero
Tel : +852 2180 9449

www.aci-asiapac.aero
ACI LATIN AMERICAACI EUROPE
CARIBBEAN
ACI NORTH AMERICA
OLIVIER JANKOVEC
JAVIER MARTINEZ
KEVIN BURKE
Director General
Director General
President and CEO
Brussels, Belgium
Panama City, Panama
Washintong D.C., USA
Tel : +32 (2) 552 0978

www.aci-europe.org
Tel : + 507 238 2691

www.aci-lac.aero
Tel : +1 202 293 8500

www.aci-na.org
103

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Airport, United States

2015 ACI Annual Report

revenues have risen by 8.2% reaching

2015 ACI Annual Report

*LAC refers to Latin America-Caribbean