customer

PROPOSAL
GO-BOX serves all of your
BIGGER delivery needs!

POWERED BY

PT. GO-JEK INDONESIA

Jl. kemang selatan no.99b
jakarta selatan 12730

ABOUT GO-JEK

MOBILE APPLICATION FOR

ALL YOUR NEEDS
GO-JEK meets all your needs in getting around the city,
sending items, delivering food, and even shopping on your
behalf. As a social enterprise, GO-JEK helps its drivers to
increase their income sustainably.

Go-jek HAS GROWN RAPIDLY

IN THE PAST FEW MONTHS
APP
downloadS

DRIVERS

call center
OPERATOR

AVERAGE
ORDERS PER DAY

27K

5.5
MIO

januarY

SEPTEMBER

700

140K

januarY

SEPTEMBER

30

400

januarY

SEPTEMBER

138%

GROWTH
EACH
MONTH

In the last few months the GO-JEK app

has been downloaded by 5,5 million
users, becoming the number one application in the Indonesia App Store.
This growth has been propelled by a
signicant increase in the size of our
eet: from 700 drivers in jakarta in
January, to 140.000 spread throughout
Indonesia in September.
Customer service is our main concern.
To ensure that we can provide the best
service, we continue expanding the
number of call center operators, from
30 people in January to 400 people in
September.
The high number of drivers and the
quality of our services have created a
signicant impact to customers satisfaction. Until today, our orders growth
have reached 138% monthly.

GO-JEK OFFERS A WIDE VARIETY OF SERVICES TO MEET

YOUR EVERY NEED...
FOOD
DELIVERY
..AND WE WILL CONTINUE ADDING MORE!
GO-BOX CUSTOMER PROPOSAL

INTRODUCING GO-BOX

THE EASIEST WAY TO MOVE

YOUR GOODS!

Customer orders a pick-up truck,

small and large box truck through
the GO-JEK mobile app or call center.

been completed and receives

6 has
payment.
Driver conrms that the order

2 drivers within 10 km of the

Order is broadcasted to all truck

pickup point.

First come, rst serve! Truck

drivers will bid on orders
through the driver app.

credit and conrms

minutes to load and deliver
5 GO-JEK
4 45
that the order has been completed
goods according to instructions.
Customer pays with cash or

Driver will arrive within

according to instructions.

GO-BOX HAVE LAUNCED IN 4 CITIES

since EARLY OCTOBER 2015

jakarta
bandung

bali
surabaya

GO-BOX CUSTOMER PROPOSAL

WHY USE GO-BOX?

ON-DEMAND

INSTANT CONFIRMATION

RESERVATION CAN BE MADE

FROM ONE DAY BEFORE DELIVERY.
OUR SERVICE IS AVAILABLE 24/7.

RECEIVE CONFIRMATION OF DELIVERY

WITH A SINGLE CLICK, AND DRIVER WILL
COME IN 45 MINUTES.

PLAN AND TRACK

YOUR SHIPMENTS

REVIEW YOUR ORDERS

TRACK YOUR SHIPMENTS IN

REAL TIME!

TRANSPARENT PRICING
NO NEED TO BARGAIN! SIMPLE PRICING
SCHEME BASED ON DISTANCE TRAVELED.

ALL SHIPMENTS ARE RECORDED AND

ACCESSIBLE THROUGH YOUR ORDER HISTORY.
DELIVERY RECEIPTS WILL BE SENT VIA EMAIL.

SAFE AND SOUND

BOTH DRIVER AND THE VEHICLE HAVE
PASSED BACKGROUND AND SECURITY
CHECKS. WE ALSO PROVIDE BASIC
INSURANCE FOR DAMAGE/LOSSES*
*Terms and Conditions Apply

Terms and conditions

regarding of delivered goods

1. Customers are required to provide complete and accurate information regarding the type and specications of the goods to be delivered.
2. GO-BOX provides insurance up to max Rp 500.000.000 for goods lost in transit or damaged*, as long
as the goods are in accordance with the information provided (point 1). Nominal reimbursement will be
based on the receipt of purchase and/or reference to the fair value of the price of goods.
*Terms and Conditions Apply

3. GO-BOX does not provide boxes for shipping. Customers together with the driver are responsible for
properly packing the goods to be delivered. For fragile items made of glass, ceramic, etc. it is suggested
that the item is specially packaged. GO-BOX is not responsible for damage or deformation that occurs
during delivery of such goods.
4. GO-BOX does not provide moving equipment such as dollies, pallet jacks, loading ramps, etc.
Customers are responsible for providing such equipment if needed.
5. A cancellation fee of 20% from the estimated shipment value will be charged if the order is cancelled
after the driver arrives. A cancellation fee will also be charged if the driver is unable to complete the
shipment due to any of the following reasons:
Items do not t in vehicle due to the size and/or weight of the items exceeding the specied
maximum for the chosen vehicle type as specied within the GO-JEK app.
Vehicle is not able to reach a pick-up/drop-o point due to small roads
Items cannot be loaded due to lack of specialized moving equipment (point 4)
6. GO-BOX does not provide delivery service for the following items:
Goods which are illegal under Indonesian Law
Livestock or pets
Hazardous, ammable, or odorous goods

GO-BOX CUSTOMER PROPOSAL

vehicle types
MIN FARE**

TYPE

MAX. DIMENSIONS

FARE/KM*

SMALL
PICK-UP
TRUCK

2 x 1,5 x 0,7 m 3

IDR 7.000

IDR 170.000

SMALL
BOX
TRUCK

2 x 1,3 x 1,3 m 3

IDR 9.000

IDR 210.000

LARGE
PICK-UP
TRUCK

3 x 2,5 x 1,5 m 3

IDR 10.000

IDR 300.000

LARGE
BOX
TRUCK

3 x 2,5 x 1,5 m 3

IDR 12.000

IDR 370.000

*LONG-DISTANCE RATES APPLY AFTER 25 KM, AT RP 4,000/KM (SMALL TRUCKS),

RP 4,500/KM (SMALL BOX TRUCKS), RP 5,000/KM (LARGE DUMP), RP 5,500/KM (LARGE BOX)
**INCLUDES TOLL CHARGES, PARKING AND LOADING/UNLOADING SERVICE, ADDITIONAL
LOADING/UNLOADING MANPOWER AVAILABLE AT RP 50,000/PERSON (SMALL TRUCKS)
AND RP 80,000/PERSON (LARGE TRUCKS)

ESTIMATED PRICE

ROUTE

ESTIMATED
ESTIMATED PRICE
DISTANCE (KM) SMALL PICK-UP TRUCK

ESTIMATED PRICE

ESTIMATED PRICE

ESTIMATED PRICE

SMALL BOX TRUCK

LARGE PICK-UP TRUCK

LARGE BOX TRUCK

170.000

210.000

300.000

370.000

BENHIL - TANGERANG

25

275.000

345.000

450.000

550.000

BENHIL - BEKASI TIMUR

30

295.000

367.500

475.000

577.500

BENHIL - DEPOK

40

335.000

412.500

525.000

632.500

JAKARTA - BOGOR

55

455.000

547.500

675.000

797.500

BENHIL - KEMANG

JAKARTA - BANDUNG

200

975.000

1.132.500

1.325.000

1.512.500

JAKARTA - SURABAYA

780

3.295.000

3.742.500

4.225.000

4.702.500

1170

4.855.000

5.497.500

6.175.000

6.847.500

JAKARTA - BALI

GO-BOX CUSTOMER PROPOSAL

Items to send

regarding of delivered goods

1. Please provide complete and accurate information of the goods to be delivered:
Make sure that your items do not exceed the maximum size and weight for the vehicle type
youve selected.
You are not allowed to send goods which are illegal, hazardous, ammable, odorous, or
livestock/pets
Your driver has the right to refuse goods which do not fulll our terms and conditions, do
not match the description, or do not t into vehicle
2. Make sure to order an additional shipper if your items are bulky or heavy so that your driver
comes prepared. Failure to do so might result in additional delays when loading your goods, as
the driver will have to nd an additional shipped at the pick-up destination.
3. Please let your driver know if you require special moving equipment such as dollies, pallet jacks,
loading ramps, etc. This equipment is not included in GO-BOXs standard services, and must be
prepared seperately by your driver.
4. Your driver will call you once he accepts your order to verify the details of your shipment.

GO-BOX CUSTOMER PROPOSAL

terms and conditions

regarding of insurance
GO-BOX alliance with Tokio Marine to provide insurance for any damage/loss of goods
delivered. For each shipment, GO-BOX provides a standard insurance up to Rp. 10,000,000.
You can purchase additional coverage up to Rp. 500,000,000 to pay premiums*. Insured
properties are listed in the delivery goods description. *feature for additional insurance is still on progress.
1. TYPE OF GOODS THAT IS EXCLUDED FROM INSURANCE COVERAGE:
A. Prohibited Items
a. Money (cash, coins, foreign currency)
b. Narcotics, marijuana, morphine and other products that cause additiction
c. Pornography in any form
d. A need for longer delivery period than the transit time required
e. Livestock and plants
f. Food materials, perishable food material and beverages that requires cooling machine or
controlled environments.
g. Explosives, firearms, weapons, and its parts
h. Gambling devices and lottery tickets
i. Goods controlled by the Government
B. Exceptional Goods
a. Works of art, including works made or done by using skill, taste or creative talent for sale,
on display, or collection. Including, but not limited to the goods (and its part) as paintings,
drawings, vases, tapestries.
b. Films, image results, including photographic negatives, chromes and slides
c. Commodities that are naturally susceptible to damage, or has a highly variable market
value or difficult to ascertain.
d. Antiques, commodity that shows the style or model of the past era whose history, age or
rarity contributes to its value. These items include but are not limited to, furniture,
tableware, glassware, and collectible items - such as coins, stamps.
e. Glass in jewelries, including costume jewelry, watches and its parts, gemstones or stones
(gemstones or semi-precious stones) industrial diamonds and jewelry made of noble
metals
f. Animal fur, including but not limited to fur clothing, clothing with trimmed fur and fur
skins
g. Noble metals, including but not limited to, gold and silver bars or powder, precipitates or
platinum (Integral part of electronic machinery is excluded)
h. Prepaid Phone Cards (Phone Cards Voucher)
i. Postage stamps, customs on liquor, stamps.
j. Gold coins (should be packed with a header coins or Safe-T Mailer and should be kept out
of contact with other products or wrapped with soft materials)
C. Legal Documents
a. Ownership certificate and/or Freehold Title (SHM) and Building Rights Title (HGB)
b. Ownership certificate of Motor Vehicle (BPKP), Diploma Certificate, Passport, Certificate
of Bank Deposit in goods obligation and other related documents are defined as legal
documents by GO-BOX.
2. If item is damaged/lost, the customer is obliged to keep the goods in accordance with its
original form, without any modication. Damage/loss must be reported to GO-BOX call
center at 021-50255550 within a maximum of 48 hours after the delivery is completed.
3. Administrative fee of Rp. 150,000 will be charged to customer for each led claim.

GO-BOX CUSTOMER PROPOSAL